Hannah Ross233 Hollyhedge Rd, Wythenshawe, M22 4QD

Telephone: 07912 355 541Email: hannahross21@yahoo.co.uk

Professional ProfileAn extremely dedicated and enthusiastic professional with a strong combination of skills and expertise acquired during studies and work experiences. Passionately committed to the delivery of service excellence and maintaining a high standard of work practice. Able to demonstrate strong customer focus whilst working on achieving sales targets and KPIs. Capable of using own initiative to complete assignments on time and to the required quality standard. A talented and motivated individual who enjoys managing and motivating a successful and productive team and ensuring a positive contribution to the business

ObjectiveCurrently looking to progress to a management position with a greater degree of responsibility. Seeking a position which will provide a challenge, whilst making the best use of skills and expertise and enabling personal and professional development.

Career Summary2011 - Current RETAIL CATERING MANAGER Wythenshawe Hospital, Sodexo

Responsibilities Managing a team of 41 staff members catering for over 8000 covers a week over 3 units with an

annual turnover of 1.1 Million. Organising daily hospitality, functions & VIP Events for groups of people ranging from 2 to 500 on a

weekly basis with a monthly turnover between £16k & £20k depending on time of year. Eprofit & Kronos administrator for whole site. Daily Experience in the use of TMS, UDC, Local

Autonomy, Clarity Live and all on-line ordering systems. Undertaking staff rotas and payroll duties in line with unit budget, setting budgets and actively

working to achieve sales targets and KPIs. Maintaining daily & Weekly paperwork including HACCP, production and wastage sheets and

performing daily banking and cashing up. Menu writing for all the outlets, restaurant, Pearce ward and Hospitality. Overseeing recruitment, training, development and motivation of all staff members and maintaining

health, safety and hygiene standards throughout the unit. In charge of stock control, ordering food in line with daily menus, costing, price comparisons, price

setting, planning weekly menus and writing hospitality menus. Developing and implementing new ideas such for FOH and BOH. Dealing with weekly and monthly marketing/promotions and acting as Costa Coffee Barista Trainer

for all staff. Education Building Manager looking after Soft Services – Domestics & Catering. Management of the Ad Hoc Cystic ward private dinning. Holiday/Absence cover for the Patient Catering Manager. Maternity Cover for the Head of Catering. Monthly Billy for both Hospitality & Patient Dining. Mobilisation of 2 new unit Mobilisation of the new Imperial Hospital Contract in Central London-Restaurants,

Subways,Starbucks, Costa Coffee, Hospitality and Patient Dining

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2008 - Current EVENT MANAGMENT Various Locations

Responsibilities Working for Hospitality/Catering Agencies as an Event/Restaurant Manager for events such as

Weddings, Christmas Parties, Match day Events, TV Events, Race Days, Concerts and Corporate Events.

Venues include Fountain Studios, Manchester United, Manchester City, Lancashire Cricket Club, Stockley Farm Weddings and Chester Races.

Managing a team of 10 – 100 staff members catering for up to 2000 Covers. Managing Staff Jobs / Hours / Tasks line with the event specifications. Dealing with any daily paper work, stock control and cash handling for events. Working alongside the organisers to provide an overall personalised experience to all guests.

2009 - 2011 RESTAURANT CATERING MANAGER Charlton House Catering, London Bridge, London

Responsibilities Managing FOH in all departments catering for over 1500 covers a day and overseeing the day-to-day

set up of the restaurant, deli, coffee shop/bar and shop. Acting as Starbucks Barista Trainer for all staff and maintaining excellent standards of customer care

and service at all times. Organising staff rotas and payroll duties in line with unit budget and working to achieve sales targets

and KPIs. Maintaining daily paperwork including HACCP, production and wastage sheets and performing daily

banking and cashing up. Overseeing recruitment, training, development and motivation of all staff members and maintaining

health, safety and hygiene standards throughout the departments. In charge of stock control, ordering, costing, price setting and planning weekly menus alongside the

head chef. Dealing with weekly and monthly marketing/promotions, planning and setting up functions and

assisting in food preparation, labelling and implementation of new menu ideas.

2009 DUTY MANAGER Wetherspoons, Watford

Responsibilities Assisting in the recruitment, training, development and motivation of staff and compiling time sheets

and rotas in line with unit budgets and forecasts. Purchasing stock, maintaining stock and cellar control and management, and ensuring health, safety

and hygiene standards throughout the unit. Ensuring staff management processes adhere to company policies, labour laws and legislation and

providing exceptional customer service at all times. In charge of opening and closing processes, banking, cash handling and overseeing efficient running of

the site on a day-to-day basis.

2008 - 2009 RECRUITMENT CONSULTANT Admiral Group, London

Responsibilities Managing the recruitment, training, development and motivation of all staff members and delivering

efficient running of desk functions on a daily basis.

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Organising payroll, rotas and time sheets for up to 100 staff, arranging temporary bookings for clients and working on company systems to manage bookings, clients and staff.

Ensuring staff management processes comply with company policies, labour laws, legislation and visa requirements.

Being on-call 24 hours, working as a receptionist on a pro-term basis, ensuring customer satisfaction and achieving KPIs.

Negotiating for new clients, including canvassing calls, liaising with clients to ensure satisfactory outcomes, visiting clients for staff quality checks and responding to queries/complaints/issues.

2006 - 2008 AIRPORT MANAGER Ace Handling, Manchester

Responsibilities Assisting the recruitment, training, development and motivation of 10 staff members and compiling

time sheets and rotas. Maintaining stock ordering and control and providing customer satisfaction through delivery of quality

service standards. Efficiently running desk functions on a daily basis, undertaking banking and cash handling and liaising

with suppliers and tour operators. Being on-call 24 hours, working with ticket printing and tour operator systems and managing closing

of flights.

2008 BARISTA/CHEF Katsouris, Manchester

Responsibilities Serving customers, handling cash, maintaining stock control, making coffees using a Costa coffee

machine and preparing food/making 200 fresh sandwiches daily. Working on carver to prepare all carver meat and working in the deli with food items such as meat,

cheese and olives. Making fresh fillings, soups, sauces and salsas daily and working as a chef to provide cover for days

off.

2007 – 2008 ASSISTANT MANAGER Sacred Heart Public House, Manchester

Responsibilities Managing the recruitment, training, development and motivation of 20 staff members and compiling

time sheets and rotas in line with unit budgets and forecasts. Purchasing stock and maintaining stock control and ensuring health, safety and hygiene standards

throughout the unit. Overseeing compliance of staff management processes within company policies, labour laws and

legislation and ensuring delivery of exceptional customer service at all times. Performing opening and closing processes, banking, cash handling, organising members’ nights,

issuing new memberships and ensuring efficient running of the site on a day-to-day basis.

Education and Qualifications

AVCE: Travel and Tourism – Double Award, South Trafford College (2003)ABTAC: South Trafford College (2003)GNVQ: Leisure and Tourism – Double Award, Green Lane High School (2001)7 GCSEs: Including English and Mathematics, Green Lane High School (2001)

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Professional Development Key Skills levels 2 & 3 First Aid Cert Food Hygiene, Level 3 NVQ level 3 Play Work Health and Safety, Level 3 Personal License

NVQ level 3 Travel Services Costa Barista Trainer Cert

Key I.T. Skills MS Office including Word, Excel, Outlook and Publisher

Personal DetailsInterests include: Reading, Internet Surfing, Dining Out, Socialising with Family and Friends and

Travelling

References Are Available On Request

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