hachim haddouti [email protected] munich, germany

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Hachim Haddouti

[email protected]

Munich, Germany

Transparency of Administrative

Structures – eGovernment?

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Agenda

Motivation

„Definition“ & Scope

Opportunities and Issues

Status in Europe

Some European Projects

Conclusion & Discussion

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Motivation

Transparency in administrative processes is imperative

Pressure of New Public Management Foreign

Investment need speedy reaction

Inclusion instead of exclusion

speaking the same language as other high developed countries (platform, cooperation)

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Definition

eGovernment deliver public services online, and not in-line, by using new technologies to enhance participation in the democratic process

E-government promises to make government service-oriented, reliable, innovative, more efficient, responsive, transparent and legitimate.

Limitation to eCommerce/eBusiness

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Scope of eGov

• Income taxes

• Job search

• Social security benefits

• Personal documents

• Car registration

• Application for building permission

• Declaration to the police

• Public libraries

• Birth & marriage certificates

• Enrolment in higher education

• Announcement of moving

• Health-related services

Citizens Businesses• Social contribution for employees

• Corporate tax

• VAT

• Registration of a new company

• Submission of statistical data

• Customs declaration

• Environment-related permits

• Public procurement

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Levels of eGovernment Information services (one-way interaction): government information via

static and database-based web pages to citizens, tourists, businesses, and

other users.

Communication services (two-way interaction): collaborative technology

such as e-mail, discussion forums and chat to facilitate dialog, participation

and feedback in planning and policy-making procedures.

Transaction services (full electronic case handling): online forms,

document/content management, workflow and payment, such as applying

for social benefits, file tax returns, registering cars, filing address changes.

This requires sophisticated and well adopted technologies, e.g. digital

signature, smart cards.

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Opportunities The information technology is promoting e-government in

different ways:

– Deliver electronic public services: a single point of access, 24/7.

– Move from exclusion to inclusion, from passivity to active participation, from

apathy to activism.

– long-life learning

– Foster economic development (developing local skills, setting up the suitable

platform, policies and regulations for eBusiness, e.g. digital signature.

– Citizens are customers: customer relationships --> citizen re-gain their trust

and confidence in the public sector.

– e-Government can lead to direct democracy, social control, interactions, de-

bureaucratization and transparency.

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Issues: No Money! No eGov?

Lack the in-house expertise and project management skills:

Public private partnership could help. Government will be partnering with the private sector to quickly and efficiently implement solutions such as government portals. (example of Microsoft Passport)

Partnering of these governments with the European Union is also of high interest in order to accelerate their common business and administrative processes.

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Ethical Impact

IT has an effect on responsibility as well as democracy. IT changes distributions of

power, money, rights, or obligations.

Computers and IT sometimes change the distribution of power in an undesirable

way. People with power over information also dominate democracies.

the traditionally poor now also become the information poor and are increasingly

separated.

The increasing domination of the Internet by commercial interests which then

threaten to dominate democracy as well.

Other usual ethical problems such as privacy, intellectual property, surveillance,

quality of data etc, all of which can threaten the legitimacy of democracy.

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1. Income-generating services

Financial flows from citizens and businesses to the government

(mainly taxes and social contributions)

2. Registration

Recording object- or person-related data in official registers due

to administrative obligations (eg. Car registration, registration of a

new company)

3. Returns

Public services given to citizens and businesses in return for taxes

and contributions (eg. Social security benefits, public libraries)

4. Permits & Licenses

Documents delivered by governmental bodies, which allow you to drive, to travel, to build a

house,…

Status in EuropeFOUR PUBLIC SERVICE CLUSTERS

Source: Cap Gemini Ernst & Young StudySource: Cap Gemini Ernst & Young Study

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0%20%40%60%80%

100%S

NOR

FIN

ISL

DK

IRL

UK

FPE

EL

I

A

D

B

L

NL

0%20%40%60%80%

100%S

NOR

FIN

ISL

DK

IRL

UK

FPE

EL

I

A

D

B

L

NL

Results: (2) service contentFOUR PUBLIC SERVICE CLUSTERS

1. Income-generating services 2. Registration

3. Returns 4. Permits & Licenses

Cluster average: 62% Cluster average: 44%

Cluster average: 40% Cluster average: 33%

Survey average: 45%

0%20%40%60%80%

100%S

NOR

FIN

ISL

DK

IRL

UK

FPE

EL

I

A

D

B

L

NL

0%20%40%

60%80%

100%S

NOR

FIN

ISL

DK

IRL

UK

FPE

EL

I

A

D

B

L

NL


Surevy Results

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1. Income-generating services

Best scoring service: Income taxes

ITALY http://www.agenziaentrate.it

Ministero dell'economia e delle finanze

Income taxes

0%

20%

40%

60%

80%

100%

DK F

EL

ISL I

NO

R P E

UK D NL A

FIN

IRL B S L

countries

de

gre

e o

f on-

line

so

phi

stic

atio

n


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Results: (2) service content2. Registration

Best scoring service: Registration of a new company

http://www.dgrn.mj.ptPORTUGAL

Ministério da Justiça

Registration of a new company

0%

20%

40%

60%

80%

100%

A

DK P S I

FIN F

EL

ISL

IRL

NL

NO

R

UK B L E

D

countries

degre

e o

f on-lin

e

sophis

ticatio

n


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Public procurement

3. Returns

Best scoring service: Job search services

BELGIUM

VDAB

http://www.hotjob.be

http://www.vdab.be

FOREM

Job search services

0%

20%

40%

60%

80%

100%

A

DK F

D I

NO

R S

IRL B

FIN EL

ISL

NL

UK E L P

countries

de

gre

e o

f on

-lin

e

sop

his

tica

tion


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Personal documents

0%

20%

40%

60%

80%

100%

A

IRL P

UK

EL F I

S

B

NL

FIN

DK

NO

R

ISL E D

L

countries

de

gre

e o

f on-

line

so

phi

stic

atio

n

4. Permits & Licenses

Best scoring service: Personal documents

http://www.oasis.gov.ieIRELAND

OASIS


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Example 1: Coordinated eGovernment solutions

eGovernment solutions

E n g l i s h

A n n u a i r e s

A n n u a i r e d e s s e r v i c e s d e l ' a d m i n i s t r a t i o n

S i t e s i n t e r n e t p u b l i c s

n a t i o n a u x , l o c a u x e u r o p é e n s

o r g a n i s a t i o n s i n t e r n a t i o n a l e s

E t a t s é t r a n g e r s T e x t e s e t r a p p o r t s

L e g i f r a n c e : j o u r n a l o ffi c ie l , c o d e s , l o i s e t d é c r e t s

R a p p o r t s p u b l i c s T r a v a i l l e r d a n s l ' a d m i n i s t r a t i o n

c o n c o u r s d e l a f o n c t i o n p u b l i q u e , b o u r s e s d e l ' e m p l o i . . .

P R O F E S S I O N N E L S E T E N T R E P R I S E S

F o r m u l a i r e s e n l i g n e

T é l é s e r v i c e s p u b l i c s Q u e s t i o n s - r é p o n s e s

M a r c h é s p u b l i c s ( B O A M P )

C o n v e n t i o n s c o l l e c t i v e s

A d r e s s e s u t i l e s

T a p e z l e s m o t s d e v o t r e r e c h e r c h e

R e c h e r c h e

a v a n c é e

P A R T I C U L I E R S : V O S D R O I T S E T D É M A R C H E S

F o r m u l a i r e s e n l i g n e

T é l é s e r v i c e s p u b l i c s

A d r e s s e s u t i l e s

A c h a t , a r g e n t A r m é e A s s u r a n c e C o n s o m m a t io n E le c t i o n s E m p lo i , t r a v a i l E n s e ig n e m e n t E n v i r o n n e m e n t E t r a n g e r s e n F r a n c e E u r o p e F a m i l l e F o r m a t io n

H a n d ic a p é s I m p ô t s , t a x e s e t d o u a n e J u s t i c e L o g e m e n t P a p ie r s R e la t i o n s a v e c l ' a d m in i s t r a t i o n R e t r a i t e S a n t é T r a n s p o r t s V a c a n c e s , l o i s i r s V ie a s s o c i a t i v e

P o s e z v o t r e q u e s t i o n

A c t u a l i t é s

P A S S A G E A L ' E U R O L e s p r e m iè r e s p i è c e s e n e u r o s d i s p o n ib le s d è s l e 1 4 d é c e m b r e p r o c h a in .

E L E C T I O N S - Q u a n d a u r o n t l i e u l e s p r é s id e n t ie l l e s ? 3 5 H - V o s q u e s t io n s l e s p lu s p o s é e s s u r " I n f o e m p lo i " . S E C U - R e m b o u r s e m e n t s : s ' i n f o r m e r e n l i g n e . T A X E D ' H A B I T A T I O N - P a i e m e n t a v a n t l e 1 6 n o v e m b r e . I M P Ô T l D E M A R C H E S l E U R O T o u s n o s d o s s i e r s . . .

L e s r u b r i q u e s d e l ' A c t u A g e n d a l P e r s p e c t i v e s C h r o n iq u e s l D é c o u v r i r M é t é o l I n f o r m a t io n r o u t iè r e

L a l e t t r e d ' a c t u a l i t é

P o u r l a r e c e v o i r , t a p e z v o t r e m é l .

C o n s u l t e r l e s a r c h i v e s D r o i t d ' a c c è s e t r e c t ifi c a t i o n

Example:

www.service-public.fr

(portal site for citizens)


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Example 2: EUROCITIES

EUROCITIES wants to ensure that urban affairs are placed high on the European

Union’s policy agenda: Most decisions taken at EU level affect cities and their citizens

(making their voices heard).

EUROCITIES wants to promote transnational cooperation projects between its member

cities across Europe: facilitate their coordination and help provide access to EU-funding.

EUROCITIES wants to foster a networking spirit amongst Europe’s large cities: whilst

having different cultural, socio-economic and political realities they share common

challenges and solutions.

http://www.eurocities.org

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Example 3: E-Governance: The Case of the Finnish Parliament

The most important document management project in the Finnish public administration ever

for Better services for the citizens.

Project Partner: University of Jyväskylä, Ministry of Foreign Affairs, Ministry of Finance,

Ministry of Justice , Prime Minister’s Office, and a publishing house

The effects of the standardization have concerned documents, document production,

archiving practices, information distribution, and inter-organisational collaboration.

Standardization of parliamentary documents based on SGML/XML (DTD for 21 document

types in both official languages Finnish and Swedish)

Savings in Printing cost 40-50 %, improved the accessibility of information and thus supports

democracy and transparency of governance

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Example 4: eVote: Practical Electronic Large Scale Elections

The primary aim of this project is to create a secure and cost-efficient electronic balloting

system that makes it possible for voters to vote from their PCs at home.

Traditional election systems are costly, inefficient and error prone. Consider for example the

US presidential election!

the most important requirements on an election: correctness, valid voters and anonymity of

the voter

Electronic Election Systems: an election protocol system by using traditional cryptographic

primitives like encryption, commitments, and computational proofs.

SICS:

http://www.sics.se/arc/evote.html

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Summary

eGov is in principle nothing new, but an interesting, or maybe imperative application

Start small: no big ban! Quick Win

Look at partnerships with industry, with most developed countries, at funding programs of EU and other organization

Think of all issues (organizational, social, ethical, legal, technical etc.), also of back-offices

Remember: online and not in-line!

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GraciasGracias

DankeDanke MerciMerci

Thank youThank you