ha 425 operational analysis and quality improvement seminar # 1
TRANSCRIPT
HA 425Operational Analysis and
Quality Improvement
Seminar # 1
My name is Kristin Horton and I am an adjunct professor for the School of Health Sciences. I have taught with Kaplan (on and off) since February 2004 and enjoy every minute of it!
I hold a Bachelor’s Degree in Journalism from the University of New Mexico and a Master’s Degree in Organizational Management from the University of Phoenix. I am looking into completing a Doctorate degree in the near future in Leadership.
I have spent over ten years in education and thoroughly enjoy it! I have had roles in Enrollment, Academic Advising, in addition to my teaching experience in the traditional classroom and in the online environment. I have work experience in recruiting, training and development, organizational behavior, and academics. I have worked in the HR field, the tech industry, and in the world of Academia (my favorite). I also am a member of SHRM (Society for Human Resource Management) and the Academy of Management.
On a personal note, I have been married for sixteen years and have a ten year old daughter and a six year old son. My husband retired last year after serving 20 years in the Air Force. We currently live in Ohio where we enjoy the outdoors and like to camp, fish, and four wheel with the family in our Jeep.
I cannot say enough good things about Kaplan University! It is wonderful opportunity to be a part of something so great!! You will find many dedicated professionals that are here to ensure students like yourself are given the best opportunity to succeed. I am one of them and proud of it!
Welcome to Kaplan University!!
Course OutcomesCourse Outcomes: By the end of this course, you should be able to:
•Explain the historical evolution of health care quality improvement programs.
•Demonstrate an understanding of operational management theory.
•Examine strategic and tactical planning issues relevant to marketing, opportunity assessment, and external environment analysis.
•Identify quality management techniques used to improvement operations such as Continuous Quality Improvement, Total Quality Management, and proactive quality improvement measures.
Netiquette• Wait to respond to a message that upsets you and be careful of what you
say and how you say it.
• Be considerate. Rude or threatening language, inflammatory assertions (often referred to as "flaming"), personal attacks, and other inappropriate communication will not be tolerated.
• Never post a message that is in all capital letters -- it comes across to the reader as SHOUTING! Use boldface and italics sparingly, as they can denote sarcasm.
• Keep messages short and to the point.
• Always practice good grammar, punctuation, and composition. This shows that you’ve taken the time to craft your response and that you respect your classmates' work.
• Keep in mind that threaded discussions are meant to be constructive exchanges.
• Be respectful and treat everyone as you would want to be treated yourself.
• Use spell check!
The Discussion Board
• Participate on 3 separate occasions• Posts to the DB should include:
– 1 initial response (posted by Saturday of each unit)
• This is your task assignment posting• Your assignment is actually posted IN THE DB!
– At least 2 responses to others (posted prior to midnight on Tuesday)
• In response to classmates or the instructor
• Be courteous• Feel free to challenge others, express
opinions, disagree, etc. respectfully
The Live Chat Session Meet one each week
– Wednesdays – 8:00pm EST
Participation– No longer required, however positively correlated with
success!!– Although not mandatory ~ strongly encouraged to
attend– Archives available
Unit # and Topic Learning Activities Assessments
Unit 1: Defining Quality Improvement in Health Care
Read Chapter 1(CQI) Participate in Discussion Participate in Seminar
Introduce Yourself
Unit 2: Organizational Behavior and Management in Health Care
Read Chapters 2 & 3, (TCM) Participate in Discussion Participate in Seminar
Begin Work on Project Due in Unit 3
Unit 3: Strategic Planning and Teamwork
Read Chapters 4 &10, (TCM) Participate in Discussion Participate in Seminar Project 1
Unit 3 Project Due
Unit 4: Financing Health Care and Managing Cost and Revenue
Read Chapters 7 & 8 (TCM) Participate in Discussion Participate in Seminar Mid-term exam
Midterm Exam Begin Project Due in Unit 5
Unit 5: TQM/CQI in Health Care and the Outcome Model of Quality
Read Chapter 2 & 3 (CQI) Participate in Discussion Participate in Seminar Project Due
Unit 5 Project Due
Unit 6: Measurement and Statistical Analysis in CQI and Measuring Consumer Satisfaction
Read Chapter 4 & 5 (CQI) Participate in Discussion Participate in Seminar
Begin Project Due in Unit 7
Unit 7: Team Effectiveness in Quality Improvement and CQI, Transformation and the Learning Organization
Read Chapter 6 & 7(CQI) Participate in Discussion Participate in Seminar Project Due
Unit 7 Project Due
Unit 8: Measuring and Assessing Adverse Medical Events and The Human Face of Medical Error Reporting
Read Chapter 8 & 9 (CQI) Participate in Discussion Participate in Seminar
Begin work on Project Due in Unit 9
Unit 9: CQI and Public Health Organizations and Professional Responsibility and Public Policy
Read Chapters 14 & 16 (CQI) Participate in Discussion Participate in Seminar Project Due
Unit 9 Project Due
Unit 10: Wrap-up Participate in Discussion Take Final Essay Exam
Comprehensive Final Essay Exam
Grading Criteria
Assessments Number Points each Total Points
Discussions 9 30 270
Assignments 3 100, 100, 100 300
Quizzes 1 130 130
Final Project 1 150 150
Comprehensive Exam
1 150 150
Total Points 1000 Points
Late Work Policy
• Late work will not be accepted unless there are clear and compelling extenuating circumstances.
• Contact your instructor immediately—prior to the assignment/exam/quiz due-date unless prevented from doing so by emergency circumstances.
• Incompletes
Granting of late-work submission due to extenuating circumstances is at the discretion of the instructor and will require documentation for verification of extenuating
circumstances. If late work submission is granted, the instructor will establish new due-dates and requirements without loss of
course points.
Granting of late-work submission due to extenuating circumstances is at the discretion of the instructor and will require documentation for verification of extenuating
circumstances. If late work submission is granted, the instructor will establish new due-dates and requirements without loss of
course points.
TUTORING
• Tutoring and many other resources are available in the Kaplan University Writing Center which you can access on the right-hand side under Academic Support on your KU Campus page. – Learn APA citation– Review grammar– See sample essays
HOW TO LABEL YOUR WORK
• Projects: Please label your projects: username-project-unit#.doc. For example, a student named Tina Allen would name her file TAllen-Anatomical Terminology-Unit 3.doc.
• Email Subject Lines: Please start your subject lines in email correspondence with Course & section username: SUBJECT_OF_MESSAGE(for example, HS-200-3-TAllen: Question regarding project)
Questions??