guildquality: customer satisfaction surveying for building professionals
DESCRIPTION
A brief introduction to GuildQuality's customer satisfaction surveying and web-based performance reporting for builders, remodelers, real estate developers, and home services contractors. To learn more, visit guildquality.com.TRANSCRIPT
Customer satisfaction surveying and web-based performance reporting for building and real estate companies
About GuildQualityWe provide customer satisfaction surveying and web-based performance reporting for homebuilders, remodelers, real estate developers, property managers, and home services contractors.More than 500 companies in North America rely on GuildQuality to help them deliver an exceptional customer experience.Our diverse membership includes nationally recognized industry leaders, small volume custom homebuilders, multi-market replacement contractors, and everything in between. Despite their differences, they all share a passion for service excellence.
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Customer-focused surveyingOur primary objective with our surveying process is to reaffirm the quality image you seek to portray to your customers. We survey your customers in the way we’d like to be surveyed!Our surveys come by email, phone, and mail, they are succinct, and they allow plenty of opportunity for comments.As a result, more than 70% of customers respond to our surveys.
>> learn more about our customer surveying
Exceptional reportingThe right people in your company will receive notifications the moment customers respond to surveys.Your performance reports are updated in real time, and enable you to monitor trends in performance within your company, and relative to your peers.You have complete control over your peer group. You can benchmark your performance against specific company profiles, or create a customized group of your most relevant peers.
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Celebrate your strengthsThe GuildQuality Customer Report is just one of the tools that enables you to communicate the type of experience your prospective customers can expect to receive.
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