PEOPLE STRATEGY LEADERSHIPPSL

Taking your people to the next level

GIVING AND RECEIVING FEEDBACK

PEOPLE STRATEGY LEADERSHIPPSL

Taking your people to the next level

WHAT THE PERSON DOES WELL

•�   Saying what the person wants to hear

•�   Giving unwanted praise•�   Fla ery

Informa on�  about:•�   What the person does well•�   What�  is�  appreciated�  by�  others•�   Successes•�   Behaviour that is helpful to others

•�   Put downs•�   Insults•�   Non-­‐specific�  cri cism

WHAT THE PERSON DOES BADLY

DESTRUCTIVE CONSTRUCTIVE

UNDERMINES THE PERSON

Informa on�  about:•�   What�  the�  person�  does�  badly•�   Failures•�   Behaviour that hinders others•�   Behaviour�  that�  is�  uncomfortable•�   Specific�  cri cism

HELPS THE PERSON

DELIVERING CONSTRUCTIVE FEEDBACK

PEOPLE STRATEGY LEADERSHIP

PSLTaking your people to the next level

1. Make people feel safe so that they give you completely honest feedback

2. �  �  �  �  �  Acknowledge�  the�  feedback,�  the�  percep ons,�  views�  and�  sugges ons

3. Receive the feedback, be open to it

4. Say thank you for it

5. �  �  �  �  �  Avoid�  defending,�  deba ng�  or�  jus fying

6. �  �  �  �  �  Ask�  intelligent�  ques ons�  and�  listen�  

7. Acknowledge your faults

8. Consider the feedback, even when you do not want it

9. Tell the other person what you plan to do with it

10. Report�  back�  on�  the�  posi ves�  and�  this�  will�  help�  the�  process�  to�  con nue

GUIDELINES FOR RECEIVING FEEDBACK