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York and North Yorkshire Homelessness Directory 2005/2006 Guide to hostels, supported housing, floating support and advice services

Researched by Katy Brinded and Martin Webber Edited by Peter Watson and Katy Brinded Database development and production Simon Sebaggala and Nathaniel Sombu Maps Jane Bancroft North Yorkshire County Council Supporting People Project Management Mike Bedford and Avril Hunter Design Mannion Design Printed in Great Britain by William Clowes Ltd, Beccles, Suffolk Thanks to Email Steering Group: Glynis Barrigan, Christine Mavin, Jack Davis, Maureen Howard, Kelly Macmillan, Carol Loftus, Yvonne Pattison, Nina Pinder, Kim Robertshaw, Denise Rooney, Sara Smith, Becky Ward, Gill Warner, Paul Whittle, Sarah Wydell.

Published by Resource Information Service for the York and North Yorkshire Homelessness Group © Resource Information Service and North Yorkshire Supporting People in partnership with York and North Yorkshire Homelessness Group July 2005 ISBN 1 871089 82 4 Resource Information Service Bramah House 65-71 Bermondsey Street London SE1 3XF Tel: 020 7939 0649 Fax: 020 7939 0643 email: [email protected] website: www.ris.org.uk Resource Information Service is registered as Information Services Charity Limited Registered Charity No: 289076 Registered Company No: 1804411 Information contained in this directory has been supplied by the projects themselves. Whilst every effort has been made to ensure that the details are accurate, Resource Information Service cannot be held liable for any errors or omissions, or any consequences arising from them, nor be held responsible for the service provided by any of the projects/organisations referred to.

Contents

Introduction i Local Authority Housing and Homeless Services ii Structure and Scope of this Directory iii How to Use this Directory iv Sample Hostels Page v Supporting People vi Resource Information Service vii Link Client Recording System viii

Area Indexes Accommodation and Floating Support by Area Where Based Advice and Support by Local Authority Area Served

Hostels and Accommodation Direct Access 1 Longer Stay Projects 23 Specialist Housing 49 Floating Support Schemes 69 Advice and Other Support Services Homeless Advice and Practical Help 81 Alcohol and Drugs 93 Health and Mental Health 99 Advice and Support Services 107 National Organisations and Helplines 127 Probation and Social Services 137 Jobcentre Plus Offices 143

Appendices Registered Social Landlords Family Planning and GUM Clinics Alphabetical Index

i

Introduction

This is the first edition of the York and North Yorkshire Homelessness Directory. It contains comprehensive details of over 940 bed spaces in 48 hostels and supported housing projects in the City of York and the 7 District/Borough Councils across North Yorkshire (comprising Craven, Hambleton, Harrogate, Richmondshire, Ryedale, Scarborough and Selby). It also includes details about 12 additional direct access hostels in adjacent areas to the county. The Directory has information both about hostels for homeless people and also projects for other people requiring supported accommodation, including ex-offenders, women and children escaping domestic violence, and people with drug, alcohol and mental health problems. As well as residential services, the Directory includes information about non-residential advice and support services, including a wide range of floating support schemes that give support to enable people to sustain their own tenancies. The Directory also includes details of other key advice and support services for people who are homeless, at risk of homelessness or with housing problems. As much information as possible is included about each agency so users can make their own judgments about suitability.

Some provision is outside the scope of this Directory. For example, it does not include details of nursing homes or sheltered housing for older people. This Directory has been researched and produced by Resource Information Service for the York and North Yorkshire Homelessness Group. This Group is a partnership of the 7 District/Borough Councils and City of York, as well as other agencies providing services to homeless people. The group aims to share and promote good practice in the delivery of services to homeless people and to work towards the prevention of homelessness through appropriate services. The York and North Yorkshire Homelessness Group would like to thank the staff at all the hostels and agencies who took the time to provide information about their services. We welcome comments and feedback on how this Directory might be improved in the future. York and North Yorkshire Homelessness Group July 2005

ii

Local Authority Housing and Homeless Services

The way local authorities run their housing and homeless services varies across North Yorkshire. The City of York Council (a unitary council) and the 7 District/Borough Councils either provide housing and homelessness assistance and accommodation directly themselves or have transferred some or all of these responsibilities to other organisations. The District/Borough councils are:

Craven Hambleton Harrogate Richmondshire Ryedale Scarborough Selby

Arrangements for dealing with initial housing and homelessness enquiries in different areas are as follows.

Housing enquiries: Councils in City of York, Harrogate, Richmondshire and Selby run their own housing stock, and housing enquiries should be made directly to the councils themselves. The four other councils in North Yorkshire (Craven, Hambleton, Ryedale and Scarborough) no longer manage their own council housing stock and have transferred it to Registered Social Landlords (RSLs – also known as Housing Associations), with whom they have nomination agreements. However, all initial enquiries about public housing stock in Hambleton and Ryedale should still be directed to the respective council in the first instance, who can give advice on the process of registering an interest in housing with a particular RSL in that area. All enquiries regarding public housing and the joint waiting list in Craven should be directed to Craven Housing and not Craven District Council. In Scarborough, all initial enquiries should be made to Yorkshire Coast Homes. Homelessness enquiries: All the District/Borough Councils and City of York Council carry out their own homelessness service with the exception of Craven and Scarborough. All enquiries regarding homelessness should be made in the first instance to the local council in which the homelessness or threat of homelessness exists. In Craven, initial enquiries should be made direct to Craven Housing, and in Scarborough enquiries should be made to Yorkshire Coastal Homes. Full service and contact details (including emergency out of hours contact telephone numbers) for making housing or homelessness enquiries are given in entries in the Homeless Advice and Practical Help Section of this Directory. A full list of RSLs, including details of the local authority areas where they have accommodation, is given towards the back of the Directory.

Main Contact Numbers As a quick reference guide, the main contact telephone numbers for each council area are as follows: City of York Council: 01904 613161 Craven Housing: 01756 704500 Hambleton District Council: 0845 1211 555 Harrogate Borough Council: 01423 500600 Richmondshire Distrcit Council: 01748 829100 Ryedale District Council: 01653 600666 Yorkshire Coast Homes (Scarborough): 0845 0655 656 Yorkshire Coast Homes (Whitby): 0845 0655 757 Selby District Council: 01757 705101

iii

Structure and Scope of this Directory The York and North Yorkshire Homelessness Directory contains detailed information about a wide range of accommodation and non-residential advice and support projects. Although its focus is on services for homeless people and people in housing need, it also contains details of services for other specific client groups and anyone who may be at risk of homelessness. This section provides brief guidance on the range of projects included, the structure of the Directory and how to use it to find appropriate projects.

The Directory is in three main parts: 1. accommodation for homeless people and other people in need 2. floating support services 3. other non-residential advice and support projects. Some parts are divided into sections covering services of a particular type or for a specific client group. A list of sections appears in the Contents page. A description of the sort of projects in each section is contained in section introductions. A list of the projects included within the section is also provided. Each project included in the Directory appears in the most appropriate section. An appendix towards the back of the book gives details of the Registered Social Landlords operating in York and North Yorkshire. The appendix also contains a listing of Family Planning and GUM Clinics in York and North Yorkshire. 1. Accommodation Projects Whilst all projects provide accommodation for homeless people and others with particular support needs, they vary widely in size, target group, support provided, referral procedure, length of stay and other important aspects. At the front of the Directory are direct access hostels and night stop emergency accommodation for homeless people. This section also includes key direct access hostels located outside the North Yorkshire area. These are located towards the back of the section. The next section contains longer stay accommodation for homeless people, including projects which are specifically for young people. The final section contains specialist accommodation projects for people with particular support needs (eg ex-offenders, people with drug, alcohol and mental health problems, and women and children escaping domestic violence).

2. Floating Support Services The second part of the Directory contains details of floating support services. These services help people sustain their tenancy and maintain their independence in their own home. 3. Advice and Support Services The third part of the Directory contains details of non-residential advice and support services for homeless people and those in housing need or at risk of homelessness. It includes specialist services for homeless people (day centres and other practical support, and homelessness advice). It also contains non-specialist advice and support services, and key access points to statutory services (Social Services, Probation Service, and Jobcentre Plus offices). The Directory does not include details, available elsewhere, of private practice solicitors providing advice and assistance with social welfare issues. Details about solicitors and advisors offering not-for-profit help are available from Community Legal Service Direct on 0845 345 4 345, calls charged at local rates, or from the website, www.clsdirect.org.uk

iv How to Use this Directory The facing page is a sample entry giving a full explanation of the contents of fields in hostel entries.

Finding accommodation projects When looking for suitable projects, a person’s age, gender, location preferences, and financial status are crucial. This information is needed to exclude unsuitable projects and to help choose the most appropriate accommodation from the Directory. If someone literally has nowhere to stay that night then the best place to start is often by looking in the direct access hostels section. Maps and travel directions can be photocopied for anyone who needs to find their way to emergency accommodation. It is also worth looking in the other sections as some other projects can arrange accommodation the same day. Some people who are in housing need or about to become homeless may be able to wait for accommodation until a vacancy arises or a waiting list opens at a non-emergency project. In this case, consider if they need any support from project staff in addition to accommodation. Support needs include the extent to which a client can manage budgeting, living skills (eg cooking, housework), hygiene, communication (ie any literacy or language problems) and finding employment/training or move-on accommodation. Any issues people may have around mental health or substance/alcohol use also need to be identified. Use the “Target group”, “Will not accept” and “Support services” fields in each entry to assess the suitability of each individual project. Before referring someone to accommodation, it is important to check the referral procedure. Some projects only accept referrals from specific agencies and will not accept referrals from any other agencies or self referrals. Many projects only accept referrals from local agencies and/or applicants who have a local connection to the area where the service is provided.

Vacancies at some projects can be limited and people may have to be as flexible as possible in where they stay initially. Some projects rarely have vacancies, so check the frequency of vacancies. Check the length of stay to highlight projects offering long term or permanent accommodation, as they are also unlikely to have many vacancies. Finding floating support projects Floating support projects are often set up to offer services to specific client groups or to tenants of particular landlords. Many projects offer support to people with children or couples but some are exclusively for single people. Finding advice and other non-residential projects Advice and support projects may offer a range of services for a number of client groups. Each project has only one entry in this Directory to avoid duplication and appears in the most appropriate section. A list of sections can be found on the Contents Page. When looking for a project or service, as well as looking in the most appropriate section, consider if services may also be available from a national organisation or telephone helpline. If looking for eg housing advice, consider if a generalist advice agency may also offer help with housing issues. Indexes The indexes in the book will also help with locating services. To find a project that you know the name of, use the alphabetical index at the back of the book. At the front of the book, there is an index of accommodation and floating support listed by local authority where based and indicating projects that are specifically for women only, young people, and those that may accept couples or people with children. There is also an index of advice and support agencies listed under each local authority area or areas they serve.

v

Name of hostel or housing project

Phone number for referrals Fax number for referralsAddress for referralsProject website Email address for referrals

GENDER OF RESIDENTS DIRECTORY SECTION

Details of any fully wheelchair accessible bedspaces or any aids and adaptations of use to people with physical disabilities.

Kitchens available for use by residents, how many share each kitchen.

Catering arrangements, what meals or food are provided.

Any other communal facilities.

OtherYes/NoTV

Yes/NoLaundry

Toilets How many share each toilet.

Showers How many share each shower.

Notes on other rates and charges.

Room sizes, number of beds and weekly charges.

Accommodation

Brief information about furniture.

Baths How many share each bath.

How many spaces, and in how many buildings if more than one.

Rooms (cost per week)

Total spaces

Food

Cooking facilities

Disabled facilities

Furnishings

Facilities

Minimum, maximum and average length of stay for residents.

Length of stay

Average frequency of vacancies and whether there is a waiting list.

Vacancies

Further information

A brief overview summarising the project, highlighting any key aspects, and including a general description of aims and ethos, often in the organisation's own words (this appears in quotation marks). May also contain details that cannot be fitted in above, particularly around referral agencies.

Nearest station/bus route to project.

Is the hostel part of a larger organisation?Group

Travel

What resettlement work is undertaken by the project, including follow-up support to ex-residents. Information about the project's nomination rights to long term and permanent accommodation or any second stage accommodation.

Support services

Details of staffing levels and support and assistance available to residents. Includes whether there is 24 hour cover, keyworking systems, action plans, details of formal and informal support programmes and activities, and whether the level of support varies at different stages or parts of the project.

Access to move-on

Brief details of any regular sessions run by health professionals.

Health

Target group

General guide to the client group(s) the hostel aims to house.

Age

Referral procedure

Details of how to gain access to the project, including particular times that they can be contacted by phone for vacancy details, what background information is needed, and whether the project requires applicants to have placement funding arranged.

Information about which agencies the hostel will accept referrals from.

Indicates people the hostel cannot/does not wish to accept.

Minimum, maximum and average age of residents.

Will not Accept

Referral agencies

Brief information about the make up of the resident population, based on information supplied by the projects about their current user group.

User profile

Do residents have a key? Is there a night-time curfew? Do they have to be out during the day?

Policies

Information about rules around alcohol use, attendance at meetings etc. The type of tenancy or licence agreement given to residents in the project.

Brief details of equal opportunities targets and policies, and procedures relating to harassment and complaints. Information about access to interpreters.

VisitorsAre visitors allowed? If so, at what times and are overnight guests allowed?

Resident access

Tenure and house rules

YORK AND NORTH YORKSHIRE HOMELESSNESS DIRECTORY 2005/2006

vi

Supporting People

Supporting People is a Government programme which started in April 2003 and aims to help vulnerable people to prepare for independent living, or to help them to continue to live in their own homes by providing ‘housing related support’. Supporting People provides housing related support to people with a wide range of support needs, including those affected by homelessness, drug and alcohol misuse, mental health problems, domestic violence, and those who might be at risk of offending.

The Supporting People programme has brought together a number of funding streams into a single fixed budget, which is managed by local authorities. All of the hostels, supported housing and floating support services listed in this directory are funded by the Supporting People programme. For services classified as short term (where the support to an individual is intended to be for 2 years or less), the funding is provided as a grant to the organisation providing the support and no charge is made to the individual receiving the support. Individuals are still responsible for paying their rent (the charge for which is shown in the individual project entries) but they may well claim housing benefit to cover the cost. Support services which are intended to be provided for an individual for longer than 2 years are chargeable to the individual, although most people using these services are eligible for assistance with meeting these costs. The projects listed in this Directory which provide longer term housing related support will be able to advise on how to meet the costs. Alternatively you can contact the relevant Supporting People team at the address shown below. All of the services in this Directory which are funded by Supporting People are expected to work to the minimum standards of service provision set out in the national quality assessment framework produced by the Office of the Deputy Prime Minister. All services are also subject to regular inspections to ensure that they provide a good quality of service to their users, are value for money and meet the objectives set out in the local Supporting People strategy and other local and national strategies.

The Supporting People teams employed by City of York Council and North Yorkshire County Council welcome any comments on the services they fund and can be contacted at the addresses below. For services in the City of York area: Supporting People Team City of York Council Customer Advice Centre 10-12 George Hudson Street York YO1 6ZE Tel: 01904 554594 Fax: 01904 554017 Email: CSSupportingPeople@ york.gov.uk For services across the County of North Yorkshire: North Yorkshire County Council Supporting People Team Picks Lane Thirsk YO7 1PS Tel: 01845 527708 Fax: 01845 570625 Email: supporting.people@ northyorks.gov.uk Web: www.northyorks.gov.uk

vii

Resource Information Service Resource Information Service (RIS) is a national charity and leading publisher of information about services for homeless people and others in need. We research and publish a range of authoritative directories, websites and CD-ROMs that help voluntary and statutory organisations deliver better services.

Our current homelessness-related projects include: Homeless UK Homeless UK (www.homelessuk.org) is a new open access website that will be the leading national source of information about services for homeless people. Launching in September 2005, Homeless UK will provide freely available information about all hostels, advice and support services. It will help homeless people and those at risk of homelessness to get the assistance they need, when they need it. Homeless UK will complement the York and North Yorkshire Homelessness Directory and our other high quality, handy printed directories for other areas, including Birmingham, Bradford, Leicester, London, Norfolk, Nottinghamshire and Sandwell. Other key features of Homeless UK include:• Location maps for all services with an

office open to the public • Easy-to-use but sophisticated search

facilities • A gateway to the latest publications

and training courses on homelessness• Links to websites on homelessness • Frequently asked questions Homeless UK will also provide online vacancy information for registered users in London and other areas, and it will replace our highly regarded Hostels Online vacancy system using new improved Homeless UK technology. Homeless UK in England is funded by The Homelessness and Housing Support Directorate of the Office of the Deputy Prime Minister.

Homeless Pages www.homelesspages.org.uk is the only national source of information about publications on homelessness across the UK. Winner of the Getting the Message Across Awards 2003, it is a free, comprehensive guide to publications, information and training about homelessness and related issues. Homeless Pages receives over 500,000 visits every year from agencies, policy makers and planners, researchers and students. Homeless Pages provides details about all the latest books, reports, directories, leaflets, newsletters, legislation, online articles, websites and training courses. It contains details of over 1,400 resources, including details and links to over 360 local authority homelessness strategies. It also contains full details of the organisations that provide them. When you find a resource you are interested in, you can contact one of the 570 different publishers or distributors to order a publication or to book a training course. To find out about all the latest publications on homelessness, you can simply click on the What’s New feature of the website. Link Client Recording System See next page. For full details of all our publications and information systems, contact Resource Information Service on 020 7939 0641 or visit our website at www.ris.org.uk

viii Link Online Client Recording Link is an innovative web-based client recording system that helps organisations deliver a more effective service to people in need. Developed by Resource Information Service, it allows organisations to input and monitor all details of clients, work done with them, and key outcomes.

Link is a very adaptable and secure system that can be customised over time to meet organisations’ client and management information requirements. 1,600 staff in 60 agencies in the UK and Ireland now use the Link system. The Homelessness and Housing Support Directorate of the Office of the Deputy Prime Minister (ODPM) fund a version of Link called CHAIN. This records all work done with rough sleepers in London by 24 agencies. As well as being used by a wide range of major homelessness organisations (including residential services, outreach and training projects), Link is also used by women’s refuge and older people’s organisations. Key features

• Instant real-time information on clients, actions and outcomes.

• Shared data across projects and between organisations.

• Powerful search, management and monitoring tools.

• Comprehensive reporting and data download capabilities.

• Supporting People and Core compliant forms and reports.

For more information or to see a demo version of the system, contact: Jane Finucane Link Project Manager Resource Information Service Bramah House 65-71 Bermondsey Street London SE1 3XF Tel: 020 7939 0651 Email: [email protected]

ACCOMMODATION AND FLOATING SUPPORT BY LOCAL AUTHORITY WHERE BASED


This index lists each accommodation and floating support services under the local authority area where projects providing the service are based. Some projects require all applicants to have a local connection to the area, others can accept applicants from other areas too. This index also provides some summary information about who services can accept in terms of minimum and maximum age, whether projects are for women or young people only, and whether they can accept couples and children. Please note that the index is for general guidance only - always check the full entry for the service to determine whether a referral is appropriate.

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CITY OF YORK Direct Access Accommodation Peasholme Resettlement Centre 4 16 None ● York Arc Light – Bullnose Building 6 18 None York Nightstop Charity 9 16 25 ● Longer Stay Accommodation City of York Council – Statutory Homeless 26 16 None ● ● Foundation Housing – Southlands Road Hostel 36 16 20 ● Peasholme Shared Housing Scheme 40 18 None York HA – Scarcroft Project 46 16 19 ● York HA – Women’s Housing Project 47 16 None ● Specialist Housing Peasholme Melbourne Project 60 18 None Richmond Fellowship – Feversham Crescent 61 18 None YACRO – Supported Housing 65 18 None York Arc Light – Orwin House 66 18 None ● York HA – Mental Health Schemes 67 16 None York Women’s Aid 68 16 None ● ● Floating Support Schemes City of York Council - Travellers 70 16 None ● ● City of York Council Tenant Support Service 71 16 None ● ● Foundation Housing – York Independent Living Service 72 16 25 ● Richmond Fellowship – York Supported Living 75 18 None Salvation Army – Solid Foundations Project 75 16 None York HA – Scarcroft Project Floating Support Service 78 16 19 ● York HA – York Flexible Support Scheme 78 16 None ● ● York Women’s Aid Outreach Support Service 79 16 None ● ● CRAVEN Longer Stay Accommodation Craven YMCA Foyer 27 16 25 ● Foundation Housing – Craven Supported Housing 30 16 25 ● Foundation Housing – North Craven Supported Housing 32 16 25 ● Specialist Housing Foundation Housing – Craven Mental Health Scheme 51 16 None Foundation Housing – Craven Probation Scheme 52 16 None Foundation Housing – Craven Safer Communities 53 16 None



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HAMBLETON Direct Access Accommodation York Nightstop Charity 9 16 25 ● Longer Stay Accommodation Broadacres HA – Single Homeless Supported Housing 25 16 None Endeavour HA – Homeless Scheme 28 16 None ● ● Specialist Housing Broadacres HA – Mental Health Schemes 50 18 65 Floating Support Schemes Broadacres HA – Floating Support Service 70 16 None Hambleton & Richmondshire Mental Health Services 72 18 65 ● ● York Women’s Aid Outreach Support Service 79 16 None ● ● HARROGATE Direct Access Accommodation Harrogate Homeless Project 2 18 None Longer Stay Accommodation Harrogate Borough Council – Hostels for Homeless Families

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Leeds Federated HA – Harrogate Dispersed Hostel 38 16 55 ● ● Leeds Federated HA – Ripon Star Scheme 39 16 55 Ripon YMCA 43 16 25 ● Specialist Accommodation Foundation Housing – Harrogate Safer Communities 54 16 25 ● ● Harrogate and District Women’s Aid 57 16 None ● ● North Yorkshire County Council – Harrogate Supported Housing

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Floating Support Schemes Foundation Housing - Harrogate 71 16 None ● Harrogate and District Women’s Aid Outreach Support 73 16 None ● ● Harrogate and Selby Floating Support Service 73 16 None ● ● Leeds Federated HA – Harrogate Floating Support 74 16 None ● ● RICHMONDSHIRE Direct Access Accommodation York Nightstop Charity 9 16 25 ● Longer Stay Accommodation English Churches – The Galleries 29 16 65 Richmond YMCA Foyer 41 16 25 ● Richmondshire District Council - Homeless Persons Unit Accommodation

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Specialist Housing Broadacres HA – Mental Health Schemes 50 18 65 Floating Support Schemes Broadacres HA – Floating Support Service 70 16 None Hambleton and Richmondshire Mental Health Services 72 18 65 ● ●



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RYEDALE Direct Access Accommodation York Nightstop Charity 9 16 25 ● Longer Stay Accommodation Ryedale YMCA Foyer 44 16 25 ● Floating Support Schemes Malton Floating Support Service 74 18 65 Scarborough Mental Health Floating Support Service 76 18 65 ● Stonham – Ryedale and Scarborough Tenancy Support 77 16 None ● ● York HA – Ryedale Flexible Support Scheme 77 16 None York Women’s Aid Outreach Support Service 79 16 None ● ● SCARBOROUGH Longer Stay Accommodation Belle Vue Terrace 24 18 None Foundation Housing – Scarborough Foyer 33 16 25 ● Foundation Housing – Scarborough Young People 34 16 25 ● Specialist Housing Foundation Housing – Scarborough Probation Scheme 55 16 None North Yorks County Council – Scarborough Group Homes 59 18 65 Scarborough Mental Health Resource Centre 62 18 65 Scarborough Mind – Supported Housing 63 18 None Scarborough Women’s Aid 64 18 None ● ● Floating Support Schemes Scarborough Mental Health Floating Support 76 18 65 ● Scarborough Women’s Aid Community Support Service 76 18 None ● ● Stonham – Scarborough and Ryedale Tenancy Support 77 16 None ● ● SELBY Direct Access Accommodation Selby and District Nightstop 8 16 25 ● Longer Stay Accommodation Foundation Housing – Cygnet House 31 16 25 ● Foundation Housing – Selby District Council Supported Tenancies

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Selby District Council – Homeless Service 45 16 None ● ● Specialist Housing Foundation Housing – Selby Probation Service 56 16 None Floating Support Schemes Harrogate and Selby Floating Support Service 73 16 None ● ● York Women’s Aid Outreach Support Service 79 16 None ● ●



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OUT OF AREA DIRECT ACCESS HOSTELS HULL 197/199 Boulevard 10 16 None ● Hull Homeless and Rootless Project 16 16 None Salvation Army – William Booth House 19 18 None DONCASTER Union Street Nightshelter 21 16 None BRADFORD Key House Project 17 16 25 ● Bradford Cyrenians – 225 Manningham Lane 11 21 65 Fairweather – Rowan House 15 16 None ● ● Salvation Army – Lawley House 18 18 None LEEDS English Churches – Ladybeck House 13 16 None ● The Hollies 20 16 None ● ● MIDDLESBROUGH English Churches – Letitia House 14 16 65 STOCKTON Bridge House Hostel 12 25 None

ADVICE AND SUPPORT BY LOCAL AUTHORITY AREA SERVED


This index lists each advice and other non-residential service by local authority area they serve and which section of this Directory the entry appears in. Services appear under as many area headings as appropriate. Not included in the list are the national organisations and helplines which serve all areas. The index grid is for general guidance only - always check the full entry for the service to determine whether a referral is appropriate.

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CITY OF YORK Age Concern – North Yorkshire 108 ● Bond Guarantee Scheme York 82 ● Carecent 82 ● Catholic Housing Aid Society – York 83 ● Centre for Health and Pastoral Care 109 ● Centre for Separated Families 109 ● ChildLine Yorkshire and North East 109 ● City of York Council – Benefits Advice Team 110 ● City of York Council – Customer Advice Centre 83 ● City of York Council – Face to Face Mediation 110 ● City of York Council – Homelessness Prevention Team 83 ● City of York Council – Mental Health Day Centre 100 ● Compass Drug Dependency Clinic – York 96 ● Compass One 96 ● Community Furniture Store (York) 84 ● Connexions York and North Yorkshire – York 112 ● Crime Reduction Initiatives – York 96 ● Disability Information and Advice Centre (York) 114 ● Family Mediation Service – York 114 ● Foundation Housing Scarborough 86 ● Future Prospects 115 ● Jobcentre Plus – York 146 ● Jobcentre Plus – York Monkgate 147 ● Leeds Lesbian, Gay and Bisexual Switchboard 115 ● Mind – York and District 103 ● National Probation Service – York 141 ● North Yorkshire AIDS Action 103 ● North Yorkshire Forum Voluntary Organisations 116 ● North Yorkshire Housing Advice Resource Project (HARP) 87 ● Peasholme Centre 87 ● Relate – York and Harrogate 118 ● Salvation Army – Prevention & Resettlement Team 89 ● Selby and York Primary Care Trust PALS 104 ●



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CITY OF YORK (cont.) SURVIVE (Survivors of Child Sexual Abuse in North Yorkshire)

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Welfare Benefits Unit 122 ● York Action for Youth Homelessness – Guarantor Scheme

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York Alcohol Advice Service 98 ● York and District CAB 122 ● York Hospital NHS Trust PALS 105 ● York Lesbian Line 123 ● York Racial Equality Network 123 ● York Rape Crisis 123 ● York Women’s Counselling Service 124 ● York Youth Enquiry Service (YES) 124 ● Yorkshire MESMAC – York 106 ● CRAVEN Age Concern – North Yorkshire 108 ● Centre for Health and Pastoral Care 109 ● ChildLine Yorkshire and North East 109 ● CODA (Craven Organisation for Drugs and Alcohol) 95 ● Connexions York and North Yorkshire - Skipton 112 ● Craven CAB 113 ● Craven Domestic Violence Service 113 ● Craven Furniture Store 84 ● Craven, Harrogate and Rural District PCT PALS 101 ● Craven Housing – Homelessness and Advice Team 85 ● Craven Mind 100 ● Crime Reduction Initiatives – York 96 ● Customer Relations Unit – Craven 138 ● Disability Action Yorkshire 114 ● Foundation Housing Scarborough 86 ● Jobcentre Plus - Skipton 146 ● Leeds Lesbian, Gay and Bisexual Switchboard 115 ● National Probation Service - Skipton 141 ● North Yorkshire AIDS Action 103 ● North Yorkshire Forum Voluntary Organisations 116 ● North Yorkshire Housing Advice Resource Project (HARP) 87 ● North Yorkshire Probation Service - Skipton 141 ● Refugee Education Training and Advisory Service - RETAS 116 ● Relate – Keighley and Craven 117 ● SURVIVE (Survivors of Child Sexual Abuse in North Yorkshire)

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Welfare Benefits Unit 122 ● York Lesbian Line 123 ● York Rape Crisis 123 ● Yorkshire MESMAC – York 106 ● HAMBLETON Age Concern – North Yorkshire 108 ● Centre for Health and Pastoral Care 109 ● ChildLine Yorkshire and North East 109 ● City of York Council – Face to Face Mediation 110 ● Connexions York and North Yorkshire - Northallerton 111 ● Crime Reduction Initiatives - York 96 ● CrisisCall 101 ● Customer Relations Unit – Hambleton and Richmondshire

138

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Family Mediation Service - York 114 ● Hambleton and Richmondshire Community Addiction Service (HARCAS)

97

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Hambleton and Richmondshire PCT PALS 101 ● Hambleton Bond Scheme 86 ● Hambleton CAB 115 ● Hambleton District Council – Homeless Section 86 ● Jobcentre Plus - Northallerton 144 ● Leeds Lesbian, Gay and Bisexual Switchboard 115 ● Mental Health Support in Hambleton and Richmondshire 102 ● National Probation Service - Northallerton 140 ● North Yorkshire AIDS Action 103 ● North Yorkshire Forum Voluntary Organisations 116 ● North Yorkshire Housing Advice Resource Project (HARP) 87 ● Relate – North East 117 ● Refugee Education Training and Advisory Service - RETAS 116 ● Richmond and Catterick Furniture Store 88 ● SURVIVE (Survivors of Child Sexual Abuse in North Yorkshire)

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Thirsk Clock 121 ● Welfare Benefits Unit 122 York Lesbian Line 123 ● York Rape Crisis 123 ● York MESMAC - York 106 ●



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HARROGATE Age Concern – North Yorkshire 108 ● ARCH Mediation 108 ● CAB Harrogate 108 ● Centre for Health and Pastoral Care 109 ● Centre for Separated Families 109 ● ChildLine Yorkshire and North East 109 ● Connexions York and North Yorkshire - Harrogate 110 ● Craven, Harrogate and Rural District PCT PALS 101 Crime Reduction Initiatives - York 96 ● CrisisCall 101 ● Customer Relations Unit - Harrogate 138 ● Customer Relations Unit - Ripon 139 ● Disability Action Yorkshire 114 ● Essential Needs 85 ● Foundation Housing Scarborough 86 ● Harrogate Alcohol and Drugs Agency (HADA) 97 ● Harrogate and District NHS Foundation Trust 102 ● Harrogate Borough Council – Housing Aid and Advice 87 ● Harrogate Community Drug and Alcohol Team 98 Harrogate Mind – Acorn Centre 102 ● Jobcentre Plus - Harrogate 144 ● Leeds Lesbian, Gay and Bisexual Switchboard 115 ● National Probation Service - Harrogate 140 ● North Yorkshire AIDS Action 103 ● North Yorkshire Forum Voluntary Organisations 116 ● North Yorkshire Housing Advice Resource Project (HARP) 87 ● Refugee Education Training and Advisory Service - RETAS 116 ● Relate - Harrogate 116 ● Ripon and District CAB 119 ● SURVIVE (Survivors of Child Sexual Abuse in North Yorkshire)

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Welfare Benefits Unit 122 ● Women’s Counselling Service (Harrogate) 122 ● York Lesbian Line 123 ● York Rape Crisis 123 ● York MESMAC - York 106 ● Youth Enquiry Service - Harrogate 124 ●



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RICHMONDSHIRE Age Concern – North Yorkshire 108 ● Centre for Health and Pastoral Care 109 ● ChildLine Yorkshire and North East 109 ● Connexions York and North Yorkshire - Northallerton 111 ● Crime Reduction Initiatives - York 96 ● CrisisCall 101 ● Customer Relations Unit – Hambleton and Richmondshire

138

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Darlington Bond Scheme 85 ● Hambleton and Richmondshire Community Addiction Service (HARCAS)

97

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Hambleton and Richmondshire PCT PALS 101 ● Jobcentre Plus - Richmond 144 ● Leeds Lesbian, Gay and Bisexual Switchboard 115 ● Mental Health Support in Hambleton and Richmondshire 102 ● North Yorkshire AIDS Action 103 ● North Yorkshire Forum Voluntary Organisations 116 ● North Yorkshire Housing Advice Resource Project (HARP) 87 ● Refugee Education Training and Advisory Service - RETAS 116 ● Relate – North East 117 ● Richmond and Catterick Furniture Store 88 ● Richmondshire Bond Guarantee Scheme 88 ● Richmondshire CAB 118 ● Richmondshire District Council – Housing Unit 88 ● SURVIVE (Survivors of Child Sexual Abuse in North Yorkshire)

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Welfare Benefits Unit 122 ● York Lesbian Line 123 ● York Rape Crisis 123 ● Yorkshire MESMAC - York 106 ●



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RYEDALE Age Concern – North Yorkshire 108 ● Cambridge Centre - Ryedale 94 ● Centre for Health and Pastoral Care 109 ● ChildLine Yorkshire and North East 109 ● Compass Drug Dependency Clinic - Scarborough 95 ● Connexions - Malton 111 ● Connexions - Scarborough 111 ● Crime Reduction Initiatives - York 96 ● CrisisCall 101 ● Customer Relations Unit – Scarborough and Ryedale 139 ● Family Mediation Service - York 114 ● Jobcentre Plus - Ryedale 145 ● Leeds Lesbian, Gay and Bisexual Switchboard 115 ● National Probation Service - Scarborough 140 North Yorkshire AIDS Action 103 ● North Yorkshire Forum Voluntary Organisations 116 ● North Yorkshire Housing Advice Resource Project (HARP) 87 ● Refugee Education Training and Advisory Service - RETAS 116 ● Relate – North East 117 ● Ryedale 4Youth 119 ● Ryedale CAB 119 ● Ryedale Detached Youthwork Project 120 ● Ryedale District Council – Housing Services 89 ● Scarborough and Ryedale Mind 104 ● Scarborough, Whitby and Ryedale PCT PALS 104 ● SURVIVE (Survivors of Child Sexual Abuse in North Yorkshire)

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SCARBOROUGH Age Concern – North Yorkshire 108 ● Basics Plus 100 ● Cambridge Centre - Scarborough 94 ● Cambridge Centre - Whitby 94 ● Centre for Health and Pastoral Care 109 ● ChildLine Yorkshire and North East 109 ● Compass Drug Dependency Clinic - Scarborough 95 ● Connexions – Malton 111 ● Connexions - Scarborough 111 ● Crime Reduction Initiatives - York 96 ● CrisisCall 101 ● Customer Relations Unit – Scarborough and Ryedale 139 ● Foundation Housing Scarborough 86 ● Jobcentre Plus - Scarborough 145 ● Jobcentre Plus – Whitby 146 ● Leeds Lesbian, Gay and Bisexual Switchboard 115 ● National Probation Service - Scarborough 140 ● North Yorkshire AIDS Action 103 ● North Yorkshire Forum Voluntary Organisations 116 ● North Yorkshire Housing Advice Resource Project (HARP) 87 ● Refugee Education Training and Advisory Service - RETAS 116 ● Relate – North East 117 ● Relate – Scarborough 117 ● Salvation Army - Scarborough 90 ● Scarborough and District CAB 120 ● Scarborough and District CAB - Whitby 120 ● Scarborough & North East Yorkshire Health Care NHS Trust PALS

103

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Scarborough and Ryedale Mind 104 ● Scarborough Homelessness Prevention Service 90 ● Scarborough Homeless Support Services 90 ● Scarborough, Whitby and Ryedale PCT PALS 104 ● SURVIVE (Survivors of Child Sexual Abuse in North Yorks) 121 ● Tees and North East Yorkshire NHS Trust PALS 105 ● Welfare Benefits Unit 122 ● Youth Enquiry Service - Whitby 125 ● York Lesbian Line 123 ● York Rape Crisis 123 ● Yorkshire Coast Homes 92 ● Yorkshire MESMAC - York 106 ●



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SELBY Age Concern – North Yorkshire 108 ● Bond Scheme Selby 82 ● Centre for Health and Pastoral Care 109 ● ChildLine Yorkshire and North East 109 ● City of York Council – Face to Face Mediation 110 ● Community Furniture Store (Selby) 84 ● Compass Drug Dependency Clinic - Selby 95 ● Compass One 96 ● Connexions York and North Yorkshire - Selby 112 ● Crime Reduction Initiatives - York 96 ● CrisisCall 101 ● Customer Relations Unit - Selby 139 ● Daisy Chain 113 ● District Alcohol Service 97 ● Family Mediation Service - York 114 ● Foundation Housing Scarborough 86 ● Jobcentre Plus - Selby 145 ● Leeds Lesbian, Gay and Bisexual Switchboard 115 ● Mind – York and District 103 ● National Probation Service - Selby 141 ● North Yorkshire AIDS Action 103 ● North Yorkshire Forum Voluntary Organisations 116 ● North Yorkshire Housing Advice Resource Project (HARP) 87 ● Refugee Education Training and Advisory Service - RETAS 116 ● Relate - Selby 118 ● Relate – York and Harrogate 118 ● Selby and York Primary Care Trust PALS 104 ● Selby District CAB 121 ● Selby District Council – Housing Services 91 ● SURVIVE (Survivors of Child Sexual Abuse in North Yorkshire)

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1DIRECT ACCESS

Included in this section

This section lists emergency direct access hostels and accommodation for homeless people. At the front of the section are 5 projects based in North Yorkshire: 3 entries for direct access hostels (with maps and travel directions) and 2 Nightstop services offering emergency non-hostel accommodation for young people. Also included are some key direct access hostels in adjacent areas to the county.

All hostels (but not Nightstops) accept referrals directly from homeless people themselves. They usually have frequent vacancies and do not operate waiting lists. The length of stay at these projects is often quite short. Staff usually provide 24 hour staff cover and advice on finding longer term accommodation.

Refuges that provide emergency accommodation and specialist support for women and their children escaping violence are included in the Specialist Housing section.

..................................................Harrogate Homeless Project 2 ............................................Peasholme Resettlement Centre 4

.................................York Arc Light Project - Bullnose Building 6 ..................................................Selby and District Nightstop 8

.........................................................York Nightstop Charity 9 ...........................................................197/199 Boulevard 10

..........................Bradford Cyrenians - 255 Manningham Lane 11 ..........................................................Bridge House Hostel 12

......................................English Churches - Ladybeck House 13 ..........................................English Churches - Letitia House 14

.................................................Fairweather - Rowan House 15 ......................................Hull Homeless and Rootless Project 16

..............................................................Key House Project 17 .............................................Salvation Army - Lawley House 18

...................................Salvation Army - William Booth House 19 .......................................................................The Hollies 20

...................................................Union Street Nightshelter 21


Harrogate Homeless Project

Tel 01423 566900 Fax 01423 5669007 Bower StreetHarrogateHG1 5BQ

2 DIRECT ACCESS MIXED

Ground floor is fully accessible, with adapted showers and toilets.

6 residents share each kitchen.

Breakfast provided in emergency nightshelter. Self catering in supported house.

Lounge.Other

YesTV

YesLaundry

Toilets 1 to 3 people

Showers 1 to 6 people

£6pw required from residents in supported house on benefits.

2 bed: £602 atSingle: £608 at

12

Accommodation

Rooms fully furnished.

Baths None

In 2 adjacent buildings.


Total spaces

Food

Cooking facilities

Disabled facilities

Furnishings

Facilities

Min

Max

Ave

1 night

9 months

6 weeks

Length of stay

Weekly. No waiting list. Vacancies

Further information

Harrogate Homeless Project provides accommodation in two adjacent 6-bed houses for single homeless people who have lived in the Harrogate area for at least 6 months or have a strong family connection to the area. One house provides short term emergency nightshelter accommodation and the other provides medium term accommodation with higher levels of support including a 9 week support programme for long term substance misusers. The project "does not accept that anyone in Harrogate has to be homeless" and works closely with other local agencies to ensure that each resident can access the services and accommodation options they need.

Central Harrogate bus and train stations - 5 minutes walk.

Travel

Staff keep an accommodation register and liaise closely with local council, housing associations, private rented sector and local bond deposit scheme to find appropriate move-on accommodation for residents. Follow-up support is offered to ex-residents.

Support services

5 full time staff and 50 volunteers, sleep-in cover. Staff liaise with other local agencies to ensure that each resident can access the services and accommodation options they need. Individual action plans developed with each resident.

Access to move-on

Target group

Single homeless people who have lived in the Harrogate area for at least 6 months or have a strong family connection to the area.

Age

Referral procedure

Self or agency referrals. Phone or turn up at the door. Referrals not accepted between 5pm and 7pm weekdays or during the day at weekends.

Accept self referrals and referrals from any agency.

People under the influence of drugs or alcohol at time of admission.

Min Max Ave18 None 27

Will not accept

Referral agencies

Residents must claim their bed at 7pm and leave nightshelter by 9am. Own key in supported house.

Policies

Expected to participate in finding appropriate move-on accommodation. No alcohol allowed on the premises. Licence agreement.

Written EOP and complaints procedure.

VisitorsNot allowed.

Resident access



MIXED

Directions from Harrogate train station: From the main entrance of train station, turn right onto Station Parade. Go to the end of the bus station. Turn right and go through the pedestrian arch under the railway lines onto Bower Street. Harrogate Homeless Project is approximately 200 metres along Bower Street on the right hand side.

Harrogate Homeless Project

Tel 01423 566900 Fax 01423 5669007 Bower StreetHarrogateHG1 5BQ

Map and directions

Travel directions

3DIRECT ACCESS


Peasholme Resettlement Centre

Tel 01904 627228 Fax 01904 63316418 The StonebowYorkYO1 7NY

Web www.peasholmecharity.org.uk


One room is fully wheelchair accessible.

Breakfast provided. Charge of 70p for lunch and 60p for evening meal.

Breakfast and snack evening meal provided. Evening meal at cost price. Otherwise, self catering.

Lounge, games room.Other

YesTV

YesLaundry



No ineligible charge.2 bed: £116.624 atSingle: £116.6214 at

22

Accommodation

Rooms are basically furnished.

Baths 1 to 22 people


Total spaces

Food

Cooking facilities

Disabled facilities

Furnishings

Facilities

Min

Max

Ave

None

1 year

6 months

Length of stay

Monthly. No waiting list. Vacancies

Further information

Peasholme Resettlement Centre provides resettlement support and temporary accommodation for 22 single homeless people with support needs and a local connection to York who wish to engage in resettlement. The project can accept couples, including single sex couples. The accommodation comprises 14 single rooms and 4 twin rooms, with shared facilities. Staff are based on-site 24 hours, co-ordinating daily resettlement activities for residents through keywork, workshops, multi-agency working, and other activities. Breakfast is provided at the project, with a small charge made for other meals. The Peasholme Resettlement Centre is managed jointly by City of York Council and The Peasholme Charity.

The Peasholme Charity and City of York Council.

Group

Staff provide advice and support around all aspects of moving on, including applying for grants/loans and accessing furniture. Access to follow-up support once resident has moved out. Many residents move on to Peasholme's Shared Housing Scheme.

Support services

14 full time and 10 relief staff, 3 volunteers, 24 hour waking cover. Keywork system (5-6 residents per worker), fortnightly meetings. Action plans with agreed outcomes, reviewed at least every 3 months. Staff co-ordinate daily resettlement activities for residents through keywork, workshops, multi-agency working, and other activities.

Access to move-on

GP and Nurse visit weekly. Chiropodist visits monthly. Visits from drugs services.

Health

Target group

Single homeless people with support needs and local connection to York who wish to engage in resettlement. Can accept couples, including single sex couples.

Age

Referral procedure

Self or agency referrals. Call in or phone 24 hours a day. Referrals dealt with quicker between 7am-10pm. Risk and needs assessment. Require proof of ID.

Accept self referrals and referrals from any agency. Many referrals come from Arclight, City of York Council and the Youth Offending Team.

No automatic exclusions. All applicants are risk assessed.

Min Max Ave16 None -

Will not accept

Referral agencies

Must be in 11.30pm Sun-Thurs, 12 midnight Fri-Sat.

Policies

Written house rules. No alcohol allowed on the premises. No formal written agreement.

Written EOP, harassment policy and complaints procedure.


Resident access



MIXED

Directions from York train station: Turn right out of the station onto Queen Street. Cross over the road and take the first road on your left, Micklegate. Walk down Micklegate, cross over the bridge until the road becomes High Ousegate. Cross Parliament Street until the road becomes The Stonebow. Peasholme Resettlement Centre can be found on the right hand side of the road, just after Dundas Street.

Peasholme Resettlement Centre

Tel 01904 627228 Fax 01904 63316418 The StonebowYorkYO1 7NY


Map and directions

Travel directions

5DIRECT ACCESS


York Arc Light Project - Bullnose Building

Tel 01904 630500 Fax 01904 654956Leeman RoadYorkYO26 4XD

Email [email protected]


None.

Access to kitchens for training purposes.

Full board.

Lounge, computer suite, garden.

Other

YesTV

YesLaundry



£5.25pw required from residents in receipt of benefits.

Rent rises to £65.52 after first 4 weeks.Single: £4038 at

38

Accommodation

Rooms are fully furnished.

Baths None

In shared rooms of varying size.


Total spaces

FoodCooking facilities

Disabled facilities

Furnishings

Facilities

Min

Max

Ave

1 night

None

6 weeks

Length of stay

Daily-Weekly. No waiting list. Vacancies

Further information

York Arc Light Project's Bullnose Building offers direct access accommodation and 24 hour support on a first come, first served basis to 38 single homeless people with a local connection to York. People with dogs may also be accepted. People without a local connection may stay for up to 3 nights. Applicants wishing to access the service should turn up at the door from 5pm onwards. The project advises phoning ahead to check vacancies. Once a bed is claimed, it will be available for the resident for subsequent nights. "It is a place of first resort, and support is available for resettlement, referrals to other agencies, help into move-on accommodation, etc."

York rail station - 2 minutes walk. Buses: 2 and 22 stop outside door.

York Arc Light Project.Group

Travel

Staff provide advice and support around moving on, including applying for grants/loans and accessing furniture. Staff help around 40 residents to access PRS or supported housing via RSL & CYC resettlement scheme. Offer follow-up support to ex-residents.

Support services

9 full time and 2 part time staff, 50 volunteers, 24 hour waking cover. Keywork system (3-4 residents per worker), daily meetings. Action plans, reviewed every 2 months. Support includes help with independent living skills, social skills, developing self esteem and accessing training and/or employment opportunities. City Council Yacro scheme for light horticultural work for modest payment.

Access to move-on

GP, Nurse and CPN visit weekly. Mental Health Outreach Team visits as required.

Health

Target group

Single homeless people with a local connection to York. May accept applicants with dogs. Applicants without a local connection can stay for up to 3 nights.

Age

Referral procedure

Self or local agency referrals. Call in or phone 24 hours daily. Potential residents should present at door from 5pm. Spaces allocated on a first come first served basis - advise phoning ahead. Once bed is claimed, will be available for subsequent nights.

Accept self referrals and referrals from local agencies, including Salvation Army Early Intervention Team, Peasholme Charity and City of York Council Customer Services.

No automatic exclusions. All applicants are considered individually. "We aim to accept everybody in need of our service unless convinced that there are clear and compelling reasons to refuse them."


Will not accept

Referral agencies

Must be in by 2am, except in special circumstances. Premises closed Fri am for cleaning.

Policies

"Certain rules governing behaviour but tolerance level kept deliberately high". Alcohol given up on arrival and rationed out. Licence agreement.



Resident access



MIXED

Directions from York train station: From the station take the bridge from platform 9 towards the National Railway Museum. Follow the path and descend into the NCP car park. Walk straight ahead and the York Arc Light Project Bullnose Building is directly in front of you. The entrance to the hostel is on the Leeman Road side.

York Arc Light Project - Bullnose Building

Tel 01904 630500 Fax 01904 654956Leeman RoadYorkYO26 4XD


Map and directions

Travel directions

7DIRECT ACCESS


Selby and District Nightstop

Tel 01757 290092PO Box 146SelbyYO8 9WB



Breakfast and evening meal provided, and lunch at weekends.

Other

NoTV

NoLaundry

Toilets

Showers

There is no charge for the accommodation.Single:

Accommodation

Baths


Total spaces

Food

Furnishings

Facilities

Min

Max

Ave

1 night

Varies

-

Length of stay

Varies. Vacancies

Further information

Selby and District Nightstop provides emergency accommodation on a nightly basis in the homes of volunteer hosts for young single people aged 16-25 who are homeless or are threatened with homelessness. The service only accepts agency referrals and does not accept self referrals. The exact number of spaces in the service varies according to the number of volunteers at any one time.

Nightstop UK.Group

Young people must return to the referring agency for support with resettlement.

Support services

Young people must return to the referring agency for support.

Access to move-on

Target group

Young single people aged 16-25 who are homeless or threatened with homelessness.

Age

Referral procedure

Agency referrals only. Phone (1pm-5pm Mon-Fri).

Agency referrals only. Do not accept self referrals.

No automatic exclusions within target group. All applicants are considered individually.

Min Max Ave16 25 -

Will not accept

Referral agencies

As agreed with volunteer host.

Policies

House rules are agreed between the volunteer host and the young person.



Resident access



York Nightstop Charity

Tel 0800 3282432 Fax 01904 652043Central Methodist ChurchSt SaviourgateYork YO1 8NQ

Web www.york-nightstop.org.uk

MIXED 9DIRECT ACCESS

Breakfast and evening meal provided.

Other

YesTV

YesLaundry

Toilets

Showers

There is no charge for the accommodation.Single: Free6 at

6

Accommodation

Baths

Can accommodate approx 2 people per night in each nightstop.


Total spaces

Food

Furnishings

Facilities

Min

Max

Ave

1 night

7 nights

3 nights

Length of stay

Usually daily. Vacancies

Further information

York Nightstop Charity provides emergency short term accommodation for young single homeless people aged 16-25. Accommodation is in the homes of volunteer hosts in York, Ryedale, Richmondshire and Hambleton, who are vetted and trained by the project. Approximately 6 people can be accommodated across the 3 nightstops each night and the maximum length of stay is 7 nights. The Charity also runs SASH (Safe and Sound Homes), a 12 place supported lodgings scheme for the same client group - phone 01904 622233. For further information about York Nightstop Charity phone 01904 652043.

Transport provided to and from hosts' homes.

Nightstop UK.Group

Travel

Referrals to local advice centres for help and support with identifying and securing longer term accommodation.

Support services

Young people are expected to return to the referring agency for ongoing support.

Access to move-on

Target group

Young single homeless people aged 16-25.

Age

Referral procedure

Named agencies only. Phone Monday-Friday 11am-5pm. Require background information about the applicant.

Accept referrals from City of York Council, Ryedale/Hambleton/Richmondshire District Councils, local CABx, Probation & Social Services, York Peasholme Centre/Arc Light,Youth Enquiry Service/Offending Team, Salvation Army, Police, Richmond/Ryedale YMCA.

People with a history of violence or sexual offences. People under the influence of drugs, alcohol or solvents. Those seeking a bail address.

Min Max Ave16 25 -

Will not accept

Referral agencies

Depends on volunteer hosts.

Policies

House rules decided by volunteer hosts.

Written EOP, harassment policy and complaints procedure. Nationally agreed minimum standards of care.

VisitorsNo overnight guests.

Resident access



197/199 Boulevard

Tel 01482 345006 Fax 01482 341943Admin Office151 Fairfax AvenueHull HU5 4QZ

Web www.doorstep.org.uk Email [email protected]

10 DIRECT ACCESS WOMEN

None.

4 shared kitchens.Self catering.

Garden.Other

NoTV

YesLaundry


Showers None

£8pw required from residents in receipt of benefits.

Single: £93.518 at

8

Accommodation


Baths 1 to 2 people


Total spaces


Disabled facilities

Furnishings

Facilities

Min

Max

Ave

1 night

None

2-3 months

Length of stay

Daily. Vacancies

Further information

197/199 Boulevard is a direct access hostel for single homeless women. Priority is given to young women aged 16-25. Referrals can be accepted for young women aged from 15 years and 6 months if they have a social worker. The accommodation comprises eight bedrooms, four communal kitchens, including laundry facilities and four communal bathrooms. "Our aim is to provide a safe and comfortable environment for young women, giving help and encouragement to enable them to move on to a more independent way of life."

Hull train station - 15 minutes walk.

Doorstep of Hull.Group

Travel

Staff offer advice with identifying and securing move-on accommodation.

Support services

5 full time staff, 24 hour cover. Staff offer advice and support around living skills, budgeting, benefits and identifying move-on options.

Access to move-on

Target group

Single homeless women. Priority given to young women aged 16-25. Can accept those over 15 years and 6 months if they have a social worker.

Age

Referral procedure

Self or agency referrals. Call in or phone (preferably during office hours, but staffed 24 hours a day). Application form completed by prospective resident at interview, which is usually arranged for same day, decision usually made immediately.

Accept referrals from any agency. Can only accept referrals for young women aged 15 years 16 months to 16 if they have a social worker. Social Services referrals must be accompanied by social worker at interview.

Arsonists. Women with severe mental health problems or drug/alcohol addiction problems.


Will not accept

Referral agencies

24 hour access. No restrictions.

Policies

Written house rules, including no alcohol on the premises. Licence agreement.

No written EOP or procedures.

VisitorsFemale visitors, parents and social workers only with manager's permission. No overnight guests.

Resident access



Bradford Cyrenians - 255 Manningham Lane

Tel 01274 481039 Fax 01274 498107255 Manningham LaneBradfordBD8 7EP


MEN 11DIRECT ACCESS

None.

One shared kitchen. Separate pots and pans for vegetarian and halal.

Residents cook evening meal by rota. Other meals self catering. Can provide halal/vegetarian food.

Lounge and video library.Other

YesTV

YesLaundry

Toilets 1 to 2-3 people


£18.63pw required from residents receiving benefits.

Single: £114.9612 at

12

Accommodation

Rooms are fully furnished, with washbasins.

Baths 1 to 6 people


Total spaces

Food

Cooking facilities

Disabled facilities

Furnishings

Facilities

Min

Max

Ave

None

None

3 weeks

Length of stay

Daily. No waiting list. Vacancies

Further information

The hostel at 255 Manningham Road provides short term, direct access accommodation for 12 single homeless men aged 21-65. There are 12 single bed rooms with shared lounge, kitchen and bathroom facilities. "We offer space, respect of other cultures and support to those who live here... and companionship. The project remains true to our founding principles of democracy, acceptance and the building of small communities, in the hope that our support will enable people to move on from the crisis situation which brought them to Cyrenians." Bradford Cyrenians also run a number of supported long stay flats and bedsits, and independent accommodation, with support available.

Bradford Interchange rail and bus station - 20 minutes walk. Buses: 662, 623.

Bradford Cyrenians.Group

Travel

Give advice and support around move-on. Help with applications to the Bradford Community Housing Trust, Housing Associations and the Social Fund. Referrals to longer stay hostels, including other Bradford Cyrenians schemes.

Support services

11 full time staff, 24 hour sleep-in cover. Staff give advice on re-housing and help with day to day issues around benefits. Referrals to other agencies for more complex issues. Weekly house meetings. Day trips and social events. Residents may attend monthly management meetings.

Access to move-on

In-house weekly clinic run by primary care nurse. Can arrange visits from CPN for individual residents.

Health

Target group

Single homeless men aged 21-65.

Age

Referral procedure

Self or agency referrals. Call in or phone (24 hours daily). Can move in immediately if there is a vacancy and referral is appropriate.


May not accept those banned for violence or extreme threatening behaviour, but the ban is usually time limited.

Min Max Ave21 65 -

Will not accept

Referral agencies

Must be in by 12 midnight, unless by prior arrangement. May stay out up to 3 nights per week.

Policies

No alcohol allowed on the premises. Licence agreement.


VisitorsYes, between 12 noon-3pm, in communal areas only.

Resident access



Bridge House Hostel

Tel 01642 800311 Fax 01642 80032248-56 Bridge RoadStockton on TeesTS18 3AX

12 DIRECT ACCESS MEN

Adapted shower.

None.


Lounge, garden.Other

YesTV

YesLaundry




2 bed: £97.389 atSingle: £97.3816 at

34

Accommodation


Baths 1 to 4 people


Total spaces

Food

Cooking facilities

Disabled facilities

Furnishings

Facilities

Min

Max

Ave

1 night

None

More than 12 months

Length of stay


Further information

Bridge House Hostel provides direct access accommodation for 34 single homeless men aged 25 and over. "The aim of the project is to resettle clients back into the community."

Town centre, bus and rail services - 5 minutes walk.

Stockton Churches Mission to the Single Homeless.

Group

Travel

Staff help residents find move-on accommodation.

Support services

10 full time staff, 24 hour waking cover. Keywork system (3-4 residents per keyworker). Staff offer support with the aim of resettling residents back into the community.

Access to move-on

Target group

Single homeless men aged 25 and over.

Age

Referral procedure

Self or agency referrals. Call in or phone 24 hours a day. Require proof of ID.


"Anyone who poses a threat to the staff or other residents of the project."


Will not accept

Referral agencies

Own key. Residents expected to be in by 11.30pm. Can stay out with staff permission.

Policies

No alcohol allowed in the building. Licence agreement.

Written EOP, harassment policy and complaints policy.

VisitorsYes, but not overnight and must be supervised.

Resident access



English Churches - Ladybeck House

Tel 0113 245 2893 Fax 0113 244 415326 Ladybeck CloseLeedsLS2 7QX

Web www.echg.org.uk


Main building (37 spaces) is fully wheelchair accessible. Lift to all floors, call alarms, handrails. Bedsit and 2 flats adapted for wheelchair users.

2 residents share kitchen in single rooms. Own kitchen in flats and bedsit.

Self catering.

Garden.Other

NoTV

YesLaundry


Showers 1 to 1-2 people

£6.90-£15pw required from residents in receipt of benefits.

3 flats are for wheelchair users, 2 flats are for couples.

Flat:Bedsit: £117.801 atSingle: £108.2036 at

42

Accommodation

Rooms fully furnished.

Baths 1 to 1-2 people

£127.30-£136.255 at

In 2 buildings.


Total spaces


Disabled facilities

Furnishings

Facilities

Min

Max

Ave

None

6 weeks

3 weeks

Length of stay


Further information

Ladybeck House provides emergency short term accommodation, mainly in single rooms with shared facilities for 42 single homeless people, including couples. 75% of the bedspaces are allocated to statutory homeless, 25% to non-statutory homeless.

Central bus station - 2 minutes walk.

English Churches Housing Group.Group

Travel

Keyworkers help residents to apply for longer stay hostels/housing including English Churches' second stage accommodation and floating support schemes. Also help residents to bid for housing. Short term support from resettlement officer may be available.

Support services

11 full time and 5 part time staff. Compulsory keywork system, with fortnightly meetings. Staff provide advice and support around benefits, employment, training and education, life skills and resettlement.

Access to move-onDrugs counsellor holds weekly surgery.Health

Target group

Single homeless people. Can accept couples.

Age

Referral procedure

Prioritise named agency referrals, self referrals out of hours only (see below). Phone 24 hours daily. Risk and needs assessment.

75% of referrals reserved for Leeds Council Housing Aid Centre (open Mon-Fri 9am-4pm) and street outreach teams, 25% available to other local authorities. Accept self referrals only when Housing Aid Centre is closed.

People requiring personal care. Will not usually accept people with a history of violence, arson or sex offences, although each case is considered individually.


Will not accept

Referral agencies

Own key, no access restrictions.

Policies




Resident access



English Churches - Letitia House

Tel 01642 252445 Fax 01642 240630Letitia StreetNewportMiddlesbrough TS5 4BE



4-5 residents share each kitchen. Bedsits have own cooking facilities.

Self catering. Residents are expected to provide own basic cooking utensils.

Lounge, pool table, garden.Other

YesTV

YesLaundry




Bedsit: £125.702 atSingle: £125.7018 at

20

Accommodation

Rooms are fully furnished, with washbasins and fridges.

Baths 1 to 5 people


Total spaces

Food

Cooking facilities

Disabled facilities

Furnishings

Facilities

Min

Max

Ave

1 night

18 months

9-12 weeks

Length of stay


Further information

Letitia House provides direct access accommodation in single rooms for 20 single homeless people. The rooms are arranged around four self catering kitchen/dining areas. The project aims to prevent the "revolving door" syndrome by providing appropriate, effective resettlement options to residents, enabling them to find the most appropriate housing options and to successfully maintain their new tenancies following move-on. Residents are encouraged to live as independently as possible, with access to support via an outreach programme for the first 12 months of their stay.

Middlesbrough train station - 15 minutes walk.

English Churches Housing Group.Group

Travel

Offer help with finding move-on accommodation. Independent living flats available at English Churches' Wellington Street project. Access to local authority and housing association nominations. Offer follow-up support for as long as required.

Support services

10 full time staff, 24 hour waking cover, with a minimum of 2 staff on duty per shift. Compulsory keywork system (5 residents per keyworker). Aim to help residents make informed choices, develop their life skills and prepare for independent living. Residents are encouraged to actively pursue options for employment and further accommodation. Regular residents' meetings.

Access to move-on

Outreach worker from drug dependency unit visits project weekly.

Health

Target group

Single homeless people.

Age

Referral procedure

Self or agency referrals. Call in or phone (24 hours daily). Application form. Interview. Require proof of ID.

Accept self referrals and referrals from any agency. Many referrals come from Social Services, Probation and the police.

Arsonists. Convicted sex offenders. People with a history of violence.

Min Max Ave16 65 30

Will not accept

Referral agencies


Policies

No alcohol allowed on the premises. Must participate in keyworking sessions. Licence agreement.


VisitorsYes, for up to 2 hours in own rooms between 2pm-9pm. 2 guests per resident. No overnight guests.

Resident access



Fairweather - Rowan House

Tel 01274 773338 Fax 01274 773369PO Box 21BradfordBD15 7XW

WOMEN 15DIRECT ACCESS

Bungalow fully wheelchair accessible.

One shared kitchen in main hostel. Own kitchen in bungalow.

Self catering. Separate food storage and utensils for different dietary needs.

Lounge, children's playroom and garden.

Other

YesTV

YesLaundry



£5.41pw required from residents receiving benefits.

Bungalow: £112.331 atSingle: £112.339 at

10

Accommodation


Baths 1 to 5 people

Including 5 family units.


Total spaces

Food

Cooking facilities

Disabled facilities

Furnishings

Facilities

Min

Max

Ave

1 night

1 year

3 months

Length of stay


Further information

Rowan House provides direct access accommodation for 10 homeless women with or without children. The accommodation comprises four single rooms and five family units in the main hostel, and one self contained bungalow which is fully wheelchair accessible. Referrals can be taken 24 hours a day. Planned activities for children are held in a fully equipped playroom.

Confidential address. Travel directions given to new residents.

Fairweather Project.Group

Travel

Staff give advice on move-on options, help with applications and finding furniture. Can refer to Midstays accommodation (2nd stage). Activities for ex-residents available every Thursday at hostel.

Support services

5 full time and 3 part time staff, sleep-in cover and security staff. Keywork system (2-3 residents per keyworker), weekly meetings. Advice and support around re-housing, budgeting, health, education and employment and promoting life skills through one-to-one and group activity. Child worker provides support and play sessions to children. Weekly residents' meetings.

Access to move-on

Physical health nurse attends weekly. Specialist workers attend when needs are identified by resident.

Health

Target group

Homeless women with or without children.

Age

Referral procedure

Self or agency referrals. Phone (24 hours daily). No application form or interview. Require basic information including any history of arson. If vacancy, can be accepted immediately.


Boys over the age of 12. Women with a history of arson may not be accepted.


Will not accept

Referral agencies


Policies

No alcohol allowed on the premises. Must take part in cleaning rota. Must engage in weekly keyworker meetings. Licence agreement.


VisitorsNot allowed. Must not disclose address or invite people to the house.

Resident access



Hull Homeless and Rootless Project

Tel 01482 225029 Fax 01482 618133Dock HouseSt Peter StreetHull HU9 1AF


Wheelchair access to communal areas and ground floor bedrooms. Adapted toilets and showers.

None.

Free breakfast, lunch and supper, small charge for evening meal.

Lounge.Other

YesTV

YesLaundry



£1 per night required from residents receiving benefits.

3 single rooms and 1 double room for women.

2 bed: £116 atSingle: £119 at

21

Accommodation

Rooms have basic furnishing.

Baths None


Total spaces

Food

Cooking facilities

Disabled facilities

Furnishings

Facilities

Min

Max

Ave

1 night

-

-

Length of stay

Daily. Vacancies

Further information

Hull Homeless and Rootless Project provides nightshelter accommodation in single and shared rooms for 19 single homeless people. Applicants may phone or call in 24 hours at the nightshelter or at the day centre on the same site. Priority is given to those considered to be in the most need.

Located in town centre.Travel

Resettlement workers provide help with finding move-on accommodation.

Support services

13 full time and 1 part time staff, 24 hour waking cover. Keywork system with regular meetings. Staff provide basic information and advice about claiming benefits and referrals to other services.

Access to move-on

CPN and health visitor run weekly sessions. Mental health worker on staff team.

Health

Target group


Age

Referral procedure

Self or agency referrals. Phone or call in 24 hours at nightshelter or day centre on the same site. Admission form. Priority is given to those deemed to be in most need. Require proof of housing benefit claim as soon as possible.


No automatic exclusions.


Will not accept

Referral agencies


Policies

No alcohol allowed on the premises. Pets are allowed (1 dog at a time). No formal written agreement.



Resident access



Key House Project

Tel 01535 680677 Fax 01535 69091871 Richmond StreetKeighleyBD21 2HH


None.

One shared kitchen in hostel, 2 residents share kitchen in houses. Own kitchen in flats.

Self catering. Separate cooking vessels available for different dietary needs.

Lounge in hostel and shared houses.

Other

YesTV

YesLaundry



£8.85-£10.11pw required from residents receiving benefits.

Higher single room rent in hostel.Flat:Shared: £51.32Single: £79.7518 at

24

Accommodation

Rooms fully furnished, with washbasins, en suite in hostel/2 shared houses.


£55.966 at

In 12-bed hostel, 3 shared houses and 6 single flats.


Total spaces

Food

Cooking facilities

Disabled facilities

Furnishings

Facilities

Min

Max

Ave

1 night

1 year

3-4 months

Length of stay


Further information

The Key House Project provides temporary accommodation for 24 young single homeless people aged 16-25 with support needs. Priority is given to referrals from the Bradford area and women fleeing domestic violence. Accommodation consists of a 12-bed hostel, 3 shared 2-bed houses and 6 single self-contained flats. Residents in flats pay own fuel bills. Key House also provides furnished supported tenancies through Homekey and has housing advice offices (open to all ages) in Bradford and Keighley.

Keighley train station - 15 minutes walk. Bus station - 10 minutes walk. Bus: 610.

Key House Project.Group

Travel

Staff provide a range of help with move-on, including help with accessing private accommodation and bonds. Access to supported housing through Homekey and other agencies. Advice office staff provide help with all aspects of housing.

Support services

7 full time staff, emergency on-call system at hostel, minimum of weekly visits to shared houses and flats. Keywork system with meetings at least weekly. Support plan covers housing, health, education and employment. Staff provide advice and help with benefits and independent living skills.

Access to move-on

Target group

Young single homeless people aged 16-25. Priority given to referrals from the Bradford area and women fleeing domestic violence.

Age

Referral procedure

Self or agency referrals. Phone hostel in daytime or call in to advice offices (Bradford: 31 Grattan Road, Tel 01274 728205. Keighley: 130 North Street, Tel 01535 211311) Mon, Tues, Weds, Fri 9.30am-3.30pm, Thurs 2-6pm. Require proof of ID.


Schedule one offenders.

Min Max Ave16 25 18

Will not accept

Referral agencies


Policies

Licence agreement in hostel and shared houses. Assured shorthold tenancies in flats.


VisitorsYes, up to 2 per resident, until 11pm. Overnight guests with staff permission.

Resident access



Salvation Army - Lawley House

Tel 01274 731221 Fax 01274 738839371 Leeds RoadBradfordBD3 9NG

18 DIRECT ACCESS MEN

Adapted toilet.

4 residents share each kitchen.

Half board.

Lounge.Other

YesTV

YesLaundry





51

Accommodation


Baths 1 to 6 people

Plus 12-bed resettlement unit.


Total spaces


Disabled facilities

Furnishings

Facilities

Min

Max

Ave

1 night

2 years

18 months

Length of stay


Further information

Salvation Army's Lawley House provides direct access accommodation for 51 single homeless men. Residents may move to an on-site 12-bed resettlement unit which provides self catering accommodation, keyworker support and resettlement training. There is also a drop-in community centre on-site open Wednesday and Thursday 10.30am-12 noon each week.

Bradford Interchange rail and bus station - 3/4 mile. Buses: Leeds buses from Interchange.

The Salvation Army.Group

Travel

Staff provide help with finding move-on accommodation and offer follow-up support. Residents may move on to resettlement unit. Housing support worker helps with grants, furniture and benefits.

Support services

36 full time and 2 part time staff, 24 hour waking cover. Keywork system and groupwork. Staff provide assistance as necessary, including counselling. Life skills programme. Advocacy. Regular residents' meetings. Social activities and day trips.

Access to move-on

One-stop health shop, with regular sessions from GP, nurse, and CPN.

Health

Target group

Single homeless men.

Age

Referral procedure

Self or agency referrals. Call in or phone 8am-5pm daily or during the night in an emergency. Interview with applicant on arrival. Must make claim for Housing Benefit on next working day. Require 2 forms of ID.


Ex-residents who have recently been violent or who have a substantial amount of rent arrears. Applicants who are extremely drunk at time of arrival.


Will not accept

Referral agencies

24 hour access via entry phone.

Policies

No alcohol or drugs allowed on the premises. Licence agreement.


VisitorsYes, in lounge only, must leave by 10pm. No overnight guests.

Resident access



Salvation Army - William Booth House

Tel 01482 225521 Fax 01482 3224832 Hessle RoadKingston upon HullHU1 2QQ


All accommodation is accessible to wheelchair users.Breakfast and evening meal provided.

Lounge, recreation room.Other

YesTV

YesLaundry





116

Accommodation

Rooms have basic furniture, with washbasins.

Baths 1 to 8 people

8 for women, 8 for people with mental health problems.


Total spaces

Food

Disabled facilities

Furnishings

Facilities

Min

Max

Ave

1 night

None

1-5 months

Length of stay


Further information

William Booth House provides direct access accommodation in single rooms for 116 single homeless people. There are 8 single rooms for women and 8 for people with mental health problems. 18 rooms are part of a 12 week resettlement programme and there are 6 rooms in a resettlement half way house.

Bus and rail stations - 5 minutes walk.


Travel

3 resettlement staff provide 12 week resettlement programme. Offer follow-up support for as long as needed.

Support services

30 members of staff, 24 hour waking cover. Keyworker system with weekly keywork meetings. Resettlement programme covers budgeting, cleaning, personal hygiene, social skills and access to local colleges and further education. Regular residents' meetings. Social activities. Weekly women's group, plus under 35 and over 35 groups.

Access to move-on

Regular sessions with nurse, mental health worker and drug/alcohol worker. Weekly addiction group.

Health

Target group


Age

Referral procedure

Self or agency referrals. Phone or call in, 24 hours daily. Interview.


No automatic exclusions, except for previous violence to staff.


Will not accept

Referral agencies

24 hour access via entryphone.

Policies



VisitorsYes, between 8am-10pm in the visitors room. No overnight guests.

Resident access



The Hollies

Tel 0113 214 4594 Fax 0113 214 4590Weetwood LaneLeedsLS16 5NZ

20 DIRECT ACCESS WOMEN

2 bedsits are fully wheelchair accessible. Adapted bathrooms and toilets. Warden call system in all rooms. Visual alarms. Minicom.

5 residents share each kitchen. Bedsits have own kitchens.

Self catering.


YesTV

YesLaundry




Double can be used by single person or couple.

Double: £69.561 atSingle: £69.5630 at

32

Accommodation


Baths 1 to 15 people


Total spaces


Disabled facilities

Furnishings

Facilities

Min

Max

Ave

1 night

None

3 months

Length of stay


Further information

The Hollies provides direct access accommodation and 24 hour on-site support for 32 single homeless women with support needs. One couple can be accommodated. Referrals are accepted from outside the Leeds area if a woman is fleeing domestic violence. All applicants must be homeless or be unsafe in their present accommodation. Staff offer advice on benefits and rehousing and refer residents to other agencies for emotional and practical support. Most residents are rehoused into local authority or housing association properties or into longer stay hostels or supported housing.

Bus: 28.

Leeds City Council.Group

Travel

Referrals to specialist housing support workers for help around mental health, living skills, community care grants, acquiring furniture etc. Local authority and housing association nominations and access to the Housing Department's resettlement team.

Support services

12 full time and 3 part time staff, 24 hour cover. Keywork system. Staff help with claiming benefits, accessing health services and with living/budgeting skills. Referrals to outside agencies for counselling, social and practical support.

Access to move-on

Liaise closely with primary health care team, mental health housing support team, CPNs and staff from a range of drugs projects, including Leeds Addiction Unit, North East PCT and St Anne's.

Health

Target group

Single homeless women with support needs and a local connection to Leeds, although referrals are accepted from outside the Leeds area if a woman is fleeing domestic violence.

Age

Referral procedure

Self or agency referrals. Phone 24 hours a day to check vacancies. Risk assessment.


No automatic exclusions within target group. All applicants are assessed individually.


Will not accept

Referral agencies


Policies



VisitorsWomen visitors only, between 9am - 10pm. No overnight guests.

Resident access



Union Street Nightshelter

Tel 01302 322161 after 9pm Fax 01302 340243 after 9pm4 Union StreetDoncasterDN1 3AE

Web www.m25group.org.uk Email [email protected]


6 bed unit is fully wheelchair accessible.

None.


Lounge.Other

YesTV

YesLaundry




4-6 bed:2 bed: £471 at1 bed: £471 at

13

Accommodation

Rooms are carpeted and have basic furnishing.

Baths -

£472 at


Total spaces

Food

Cooking facilities

Disabled facilities

Furnishings

Facilities

Min

Max

Ave

1 night

3 months

3-4 weeks

Length of stay


Further information

Union Street Nightshelter provides accommodation for up to 13 single homeless people on a nightly basis. Staff provide advice and information on a range of issues and help with finding move-on accommodation.

Doncaster rail station and north and south bus stations - 2 minutes walk.

M25 Housing and Support Group.Group

Travel

Resettlement staff provide support and advice around move-on. Have 6 move-on houses and a 17-bed supported housing scheme. Access to bond guarantee scheme. Tenancy support scheme provides follow-up support.

Support services

Minimum 2 staff on project 9pm-9am. Staff offer basic support, information and advice.

Access to move-on

Weekly drop-in sessions with access to drugs worker, CPN and nurse.

Health

Target group


Age

Referral procedure

Self or agency. Reserve bed by phone (01302 761880 9am-5pm, 369360 5pm-9pm). Accept self referrals after 9pm. May reserve bed in morning for following evening but must be taken up by 9pm. Application forms. Must claim Housing Benefit on next working day.


Schedule One offenders and sex offenders. People may not be allowed in immediately if they are not in control of their actions due to alcohol or drugs.


Will not accept

Referral agencies

Book in from 9.30pm. Must be out by 8.30am.

Policies

No alcohol on the premises or in the yard. Licence agreement.



Resident access



23LONGER STAY PROJECTS


This section lists non-emergency projects offering accommodation and support to people who are homeless or in housing need. Most projects operate waiting lists. The maximum length of stay varies but is usually up to 2 years.

Some projects are specifically for young people and some projects require applicants to have a local connection to the area. Some projects only accept local authority referrals of families and single people in accordance with the homelessness legislation.

The level of support provided by staff can vary widely. Some projects are in a single building with staff on-site, others are dispersed flats and shared houses with visiting staff. Projects specifically for homeless people who have alcohol or drug problems are listed in the Specialist Housing Section.

..............................................................Belle Vue Terrace 24 ..............Broadacres HA - Single Homeless Supported Housing 25

...............................City of York Council - Statutory Homeless 26 ............................................................Craven YMCA Foyer 27

......................Endeavour HA - Homeless Scheme (Hambleton) 28 ..........................................English Churches - The Galleries 29

....................Foundation Housing - Craven Supported Housing 30 ......................................Foundation Housing - Cygnet House 31

............Foundation Housing - North Craven Supported Scheme 32 ...............................Foundation Housing - Scarborough Foyer 33

....................Foundation Housing - Scarborough Young People 34 ...............Foundation Housing - Selby DC Supported Tenancies 35

........................Foundation Housing - Southlands Road Hostel 36 ....................Harrogate BC - Hostels for Homeless Households 37

...................Leeds Federated HA - Harrogate Dispersed Hostel 38 ...............................Leeds Federated HA - Ripon Star Scheme 39

.....................................Peasholme Shared Housing Scheme 40 ........................................................Richmond YMCA Foyer 41

..............................Richmondshire DC - HPU Accommodation 42 .....................................................................Ripon YMCA 43

...........................................................Ryedale YMCA Foyer 44 ...............................................Selby DC - Homeless Service 45

...................................................York HA - Scarcroft Project 46 ......................................York HA - Women's Housing Project 47


24 LONGER STAY PROJECTS

Belle Vue Terrace

Tel 01947 825000 Fax 01947 829808c/o Whitby NetworkThe ColiseumVictoria Place, Whitby YO21 1EZ


MIXED

None.

Kitchen in each bedsit.Self catering.

Garden.Other

NoTV

NoLaundry


Showers 1 per person


Bedsit: £71.548 at

8

Accommodation

Bedsits are fully furnished.

Baths 1 to 2 people


Total spaces


Disabled facilities

Furnishings

Facilities

Min

Max

Ave

6 months

2.5 years

2 years

Length of stay

Infrequent. No waiting list.

Vacancies

Further information

Belle Vue Terrace provides short term bedsit accommodation and visiting support for up to two and a half years for 8 single homeless people with low support needs. The accommodation consists of single bedsits, with shared bathroom facilities. Staff visit residents up to three times a week according to individual need, providing practical and emotional support around life skills, housing, and accessing training and/or employment.

Whitby rail and bus stations - 5 minutes walk.

Whitby Network.

Group

Travel

Staff provide support around accessing move-on accommodation. Assist with accessing second hand furniture. Provide a low level of follow-up support once the resident has moved out. Have 1-2 Local Authority and Housing Association nominations per year.

Support services

2 part time staff based off-site visit residents up to 3 times per week according to need, emergency on-call system. Action plans with agreed outcomes, reviewed as required. Staff provide practical and emotional support around life skills, housing, and accessing training and/or employment.

Access to move-on

Target group

Single homeless people with low support needs.

Age

Referral procedure

Self or agency referrals. Call in, phone (9am-5pm Mon-Fri) or write. Informal interview. If suitable, tour of accommodation followed by full needs assessment. Require proof of ID.


No automatic exclusions. All applicants are assessed individually.


Will not accept

Referral agencies


Policies

Assured shorthold tenancy.


VisitorsYes, can stay overnight.

Resident access



MIXED

Broadacres HA - Single Homeless Supported Housing

Tel 01609 775049 or 767966Broadacres Housing Association57 South ParadeNorthallerton DL7 8SL


None.

Most residents share kitchens.

Self catering.

Garden.Other

NoTV

YesLaundry




Flat:Bedsit: £103.546 atSingle: £103.543 at

12

Accommodation

Rooms are fully furnished, flats and bedsits with ensuite facilities.


£103.543 at

Across 2 sites.


Total spaces


Disabled facilities

Furnishings

Facilities

Min

Max

Ave

-

-

1 year

Length of stay

Infrequent. Currently no waiting list.

Vacancies

Further information

Broadacres Housing Association provides accommodation and support for 12 single homeless people with support needs to whom Hambleton District Council has a statutory duty of care. All applicants must be willing to receive support. The scheme at South Parade comprises 6 bedsits and 3 flats with ensuite facilities and is staffed daily from 7.30am-10.30pm. Dene Road comprises 3 single rooms with shared facilities and is supported by visiting staff. Staff provide support around life skills, education, training, health and wellbeing, and moving residents successfully back into the community. Broadacres also provides a Floating Support Service (see entry in Floating Support section)

Northallerton rail station - 3 minutes walk.

Broadacres Housing Association.

Group

Travel

Staff provide 6 weeks of resettlement support once the resident feels ready to move on. Includes weekly visits and assistance with setting up the tenancy. Can refer to Broadacres' Floating Support Service for ongoing support.

Support services

5 full time staff based on-site at South Parade 7.30am-10.30pm daily, visit Dene Road as required, emergency on-call system. Keywork system (1-2 residents per worker), at least weekly meetings. Action plans, reviewed every 6 months or as required. Staff provide support around life skills, education, training, health and wellbeing, and moving residents successfully back into the community.

Access to move-on

Target group

Single homeless people with support needs to whom Hambleton District Council has a statutory duty of care. Must be willing to receive support. Can accept applicants with dogs.

Age

Referral procedure

Self or agency referrals. Call in, phone (9am-5pm daily) or write. Application form. Interview. If unsuitable, may refer to Broadacres' Outreach Service.

Accept self referrals and referrals from any agency, although must be acknowledged as priority homeless by Hambleton District Council. Many referrals come from Hambleton District Council.

Arsonists.


Will not accept

Referral agencies


Policies

No alcohol allowed in communal areas. Licence agreement or assured shorthold tenancy.



Resident access




City of York Council - Statutory Homeless

Tel 01904 613161 Fax 01904 554119c/o The Advice Centre10-12 George Hudson StreetYO1 6ZE

MIXED

Some accommodation is wheelchair accessible.

Shared kitchens in hostels. All other accommodation has own kitchen.

Self catering.

Other

NoTV

YesLaundry

Toilets Varies

Showers Varies

£8.94-£15pw required from residents receiving benefits.

Rooms cost £60-£225pw for different types of accommodation.

Units See below330 at

330

Accommodation

Hostel rooms have basic furniture. Self contained units are unfurnished.

Baths Varies

Including 3 hostels, self contained units, B&B places.


Total spaces


Disabled facilities

Furnishings

Facilities

Min

Max

Ave

1 night

None

-

Length of stay

Daily. No waiting list.

Vacancies

Further information

City of York Council provides some 330 units of temporary hostel and dispersed accommodation for people who present as homeless and are entitled to temporary accommodation under the homeless legislation. Self referrals and agency referrals are accepted via the Council's Advice Centre in George Hudson Street only. Accommodation ranges from bedsits to four bedroomed houses, includes 3 hostels for longer term temporary accommodation, and uses B&B places in emergencies. "Support is provided by support workers based at the Council's 3 hostels and is integral with support provided to other single people and families living in other forms of temporary accommodation and on the 3 travellers' sites."

City of York Council.

Group

Staff offer advice and information on move-on options. All residents accepted as homeless under homeless legislation nominated for permanent housing.

Support services

10 full time, 4 part time staff. 24 hour cover with warden/night porter at hostels. Staff visit residents in other accommodation. Emergency on-call system. Keywork system (25-50 residents per keyworker), meetings at least monthly. Action plans reviewed at each keywork meeting. Offer low support around housing issues and make referrals to other agencies for more specialised support.

Access to move-on

Target group

Families and single people who present as homeless at City of York Council's Advice Centre and who are entitled to temporary accommodation under the homeless legislation. May accept people with dogs in non-hostel accommodation.

Age

Referral procedure

Self or agency referrals via the Advice Centre in George Hudson Street. Call in, phone (8.30am-5pm Mon-Fri) or write. Application form completed by prospective resident.

Accept self referrals and referrals from any agency via the City of York Council's Advice Centre in George Hudson Street only.

Those who are not eligible for rehousing under the Housing Act.


Will not accept

Referral agencies


Policies

Licence/Non-Secure Tenancy agreement.

Written EOP and complaints procedure.

VisitorsYes, but must leave by 8pm in hostels.

Resident access



MIXED

Craven YMCA Foyer

Tel 01756 796542 Fax 01756 796542Pinder HouseSkiptonBD23 2NS


One flat is fully wheelchair accessible.

Kitchen in each flat.Self catering.

Foyer room, with IT facilities.

Other

YesTV

YesLaundry

Toilets 1 per person


Contact project for details of charges.Flat: See below10 at

10

Accommodation

Flats are fully furnished.

Baths 1 per person


Total spaces


Disabled facilities

Furnishings

Facilities

Min

Max

Ave

None

2 years

6-12 months

Length of stay

Varies. No waiting list.

Vacancies

Further information

Craven YMCA Foyer provides supported accommodation in self contained flats for 10 young single homeless people aged 16-25 with support needs who have registered as homeless with Craven District Council. Staff are based on-site on weekdays during normal office hours, providing practical and emotional support around a range of issues relating to preparing residents for confident, independent living. Staff also organise regular activities, and talks from a range of visiting professionals in consultation with the young people. "We do not just provide accommodation - we equip young people with a voice...thereby enabling them to become a valued member of the community."

Staff provide advice and support around exploring move-on options and can provide follow-up support.

Support services

2.5 support staff based on-site 9am-5pm Mon-Fri, emergency on-call system. Staff provide practical and emotional support around a wide range of issues geared towards moving young people towards confident, independent living. Organise regular activities and talks from professionals in consultation with young people. "We do not just provide accommodation - we equip young people with a voice."

Access to move-on

Link in with a range of health professionals as required.

Health

Target group

Young single homeless people aged 16-25 with support needs who have registered as homeless with Craven District Council.

Age

Referral procedure

Self or agency referrals. Call in or phone (9am-5pm Mon-Fri). May refer to Craven Housing, depending on circumstances. Referral process includes referral form, 2 informal interviews and risk assessment to assess suitability for service.


People who are dependent on drugs or who have a history of violence. Otherwise, no automatic exclusions - all applicants are assessed individually.

Min Max Ave16 25 -

Will not accept

Referral agencies


Policies

House rules, written by residents. Compulsory residents' meetings. Licence agreement.

Written EOP, harassment policy and complaints procedure. Aim to maintain an equal balance of men and women.

VisitorsYes, can stay overnight with staff permission.

Resident access




Endeavour HA - Homeless Scheme (Hambleton)

Tel 0845 1211 555 Fax 01609 767228c/o Hambleton DC - Homeless SectionCivic Centre, Stone CrossNorthallerton DL6 2UU

MIXED

None.

Own kitchen in each house.Self catering.

Other

NoTV

NoLaundry

Toilets 1 per house

Showers 1 per house

Contact scheme for details of charges.Houses: See below6 at

6

Accommodation

Baths 1 per house

In 2-bed family houses


Total spaces


Disabled facilities

Furnishings

Facilities

Min

Max

Ave

1 night

None

-

Length of stay


Vacancies

Further information

Endeavour HA's Homeless Scheme provides temporary accommodation for 6 families who are statutory homeless. Accommodation is in 6 2-bed houses, 4 in Northallerton and 2 in Great Ayton. The scheme only accepts referrals from Hambleton District Council Homeless Team.

Endeavour Housing Association.

Group

Hambleton District Council staff visit residents every 8 weeks to assess move-on needs. 4 local authority nominations a year.

Support services

1 part time staff, no out of hours cover. Initial settling in visit. Then monthly visits, or as required. Living skills care plan reviewed every 6 months. Offer help to access other support agencies eg debt advice, social services.

Access to move-on

Target group

Homeless families with a local connection who are entitled to temporary accommodation under the homeless legislation and are referred by Hambleton District Council Homeless Team. May accept applicants with dogs with staff permission.

Age

Referral procedure

Referrals from Hambleton District Council Homeless Team only. Phone or write. Application form completed by referral agency. Require proof of ID and information from any other agencies offering support to applicant. Interview.

Only accept referrals from Hambleton District Council Homeless Team. Do not accept self referrals or referrals from any other agency.

Drug users who are not part of a rehabilitation programme.


Will not accept

Referral agencies


Policies


Written EOP, harassment policy, complaints procedure.


Resident access



MIXED

English Churches - The Galleries

Tel c/o 01748 833797 Fax c/o 01748 835774c/o SPACESSt Aidans RoadCatterick Garrison DL9 3AY

Web www.spaces.org.uk Email [email protected]


None.


Other

NoTV

YesLaundry




Flat: £129.3813 at

13

Accommodation


Baths 1 per person


Total spaces


Disabled facilities

Furnishings

Facilities

Min

Max

Ave

None

18 months

None

Length of stay

Monthly. Operate a waiting list of varying length.

Vacancies

Further information

The Galleries provides accommodation and support in 13 self contained flats in Richmondshire for single homeless ex-service personnel with support needs who have been referred to the project by SPACES (Single Persons Accommodation Centre for the Ex-Services). All applicants interested in accessing the services provided by The Galleries must apply to SPACES in the first instance. Staff at The Galleries are based on-site 8.30am-8pm Mon-Thurs, Fri until 12 midnight, Sat 10am-12 midday and 6pm-12 midnight, and Sun 12 midday-2pm. An emergency on-call system operates at all other times.

Darlington rail station - 25 minutes walk.

English Churches Housing Group.

Group

Travel

SPACES provides weekly visiting advice and support around move-on options.

Support services

3 full time and 2 part time staff provide daytime on-site support (see Further Information for hours), emergency on-call system. Keywork system (3-5 residents per worker), with at least fortnightly meetings. Action plans with agreed outcomes, reviewed at least fortnightly. Staff provide support around living skills, budgeting, benefits, and accessing employment and training.

Access to move-on

Target group

Single homeless ex-service personnel with support needs who have been referred to the project by SPACES (Single Persons Accommodation Centre for the Ex-Services).

Age

Referral procedure

Self or agency referrals via SPACES. Call in, phone (9am-5pm Mon-Fri) or write. Interview. Require proof of ID. May also require additional supporting information.

Accept self referrals and referrals from any agency via SPACES.

Anyone not included in the target group. Schedule One offenders.

Min Max Ave16 65 25

Will not accept

Referral agencies


Policies

Written house rules. No alcohol allowed on the premises. Licence agreement.


VisitorsYes, up to two visitors per resident, but no overnight guests.

Resident access




Foundation Housing - Craven Supported Housing

Tel 01756 701110 Fax 01756 701110c/o Foundation HousingUnit 1, Carleton Business ParkCarleton New Road, Skipton BD23 2DE

Web www.foundationhousing.org.uk Email [email protected]

MIXED

None.

Self catering.

Other

SomeTV

YesLaundry

Toilets Varies

Showers Varies

Contact project for details of charges.Single: See below22 at

22

Accommodation

Units are fully furnished.

Baths Varies

In trainer flats, shared houses and single rooms.


Total spaces

Food

Disabled facilities

Furnishings

Facilities

Min

Max

Ave

1 month

2 years

6-12 months

Length of stay


Vacancies

Further information

Foundation Housing's Supported Housing Scheme provides accommodation and support for up to 2 years in Skipton for 22 young single people aged 16-25 who are homeless or in housing need and have support needs. Priority is given to those with a Craven connection. The accommodation consists of a range of shared houses, trainer flats and shared tenancies. Residents receive visiting support from staff who are based off-site. A more intense level of support is available for those living in the shared houses, which can be up to daily. Visitors and overnight guests are allowed, provided that residents take responsibility for them.

Skipton rail station - 10 minutes walk.

Foundation Housing.

Group

Travel

Staff offer advice and support around all aspects of moving on, including accessing Community Care grants, furniture and benefits.

Support services

3 full time and 1 part time staff based off-site visit properties regularly, emergency on-call system. Keywork system, at least twice weekly meetings in trainer flats, up to daily in shared house. Support plans with agreed outcomes, reviewed at least every 3 months. Includes help with accommodation, money matters, health, relationships, job seeking, and personal issues.

Access to move-on

Target group

Young single homeless people aged 16-25 with support needs. Scheme is primarily for those with a local connection to Craven.

Age

Referral procedure

Self or local agency referrals. Call in, phone (Mon-Fri 9.30am-5pm, Fri until 4.30pm) or write. Application form. Interview. Risk and needs assessment. Applicant informed of outcome. Can appeal if support is not offered.

Accept self referrals and referrals from any local agency. Many referrals come from CODA (Craven Organisation for Drugs and Alcohol) and the Youth Offending Team.

No automatic exclusions with target group. All applicants are risk assessed.

Min Max Ave16 25 -

Will not accept

Referral agencies


Policies



VisitorsYes, can stay overnight with staff permission

Resident access



MIXED

Foundation Housing - Cygnet House

Tel 01757 210415 Fax 01757 290941Foundation Housing3 Church LaneSelby YO8 4PQ



One ground floor room, bathroom and other communal areas are adapted, with wide access doors, low level light switches and handrails.

One shared kitchen.Self catering.


YesTV

YesLaundry



Contact project for details of charges.Single: See below8 at

8

Accommodation


Baths 1 to 2 people


Total spaces


Disabled facilities

Furnishings

Facilities

Min

Max

Ave

6 months

2 years

-

Length of stay

Infrequent. Operate a waiting list of 2-3 people.

Vacancies

Further information

Cygnet House provides accommodation and support for up to 2 years for 8 vulnerable young single homeless people aged 16-25 with support needs. Priority is given to those with a local connection to Selby. Staff are based on-site 24 hours a day and provide advice and support around a range of issues, including help with benefit applications, developing independent living skills, accessing education and training, and getting in touch with specialist support services. Staff also provide support around moving on and can provide up to two months follow-up support to ex-residents once they have moved out.

Selby rail station - 10 minutes walk.

Foundation Housing.

Group

Travel

Staff provide advice and support around all aspects of moving on, including applying for grants, finding furniture and setting up contracts with utility providers. Provide follow-up support for up to 2 months, where appropriate.

Support services

2 full time and 2 part time staff, sleep-in cover. Keywork system with at least weekly meetings. Compulsory action plans with agreed outcomes, reviewed at least every 3 months. Staff provide help with benefit applications, developing independent living skills, accessing education and training, and liaise with specialist support services where applicable.

Access to move-on

Specialist alcohol and drugs workers on staff team.

Health

Target group

Vulnerable young single homeless people aged 16-25 with medium support needs. Priority given to those with a local connection to Selby.

Age

Referral procedure

Agency referrals only. Phone (9am-5pm daily) or write. Application form completed by agency prior to interview. Risk assessment. Require as much relevant background information as possible.

Accept referrals from any agency. Do not accept self referrals.

No automatic exclusions within target group. All applications are considered on a case by case basis.

Min Max Ave16 25 19

Will not accept

Referral agencies


Policies

Written house rules. No alcohol allowed on the premises. Assured shorthold tenancy.


VisitorsYes, with agreement of staff.

Resident access




Foundation Housing - North Craven Supported Scheme

Tel 01729 824383 Fax 01729 824548c/o Foundation Housing22 Duke StreetSettle BD24 9DN


MIXED

None.

Own kitchens in flats and bedsits. Three shared kitchens in shared house.

Self catering.

Lounge, some with gardens.Other

YesTV

YesLaundry




Bedsit:Flat: £76.086 at2 bed: £93.243 at

17

Accommodation

Accommodation is fully furnished, some with ensuite facilities.


£76.085 at


Total spaces


Disabled facilities

Furnishings

Facilities

Min

Max

Ave

1 month

2 years

1-2 years

Length of stay

Varies. Operate a waiting list.

Vacancies

Further information

Foundation Housing's Supported Housing Scheme in North Craven provides accommodation and support for up to 2 years for 17 young single people aged 16-25 who are homeless or in housing need and have support needs. Priority is given to those with a Craven connection. The accommodation consists of 3 two bed shared houses and 11 self contained trainer flats. Residents receive visiting support from staff who are based off-site. A more intense level of support is available for those living in the shared houses, which can be up to daily. Visitors and overnight guests over 16 are allowed, provided that residents take responsibility for them.

Skipton rail and bus stations - 5 minutes walk.

Foundation Housing.

Group

Travel


Support services

1 full time and 2 part time staff based off-site visit properties regularly, emergency on-call system. Keywork system, at least twice weekly meetings in trainer flats, up to daily in shared house. Support plans with agreed outcomes, reviewed at least every 3 months. Includes help with accommodation, money matters, health, relationships, job seeking, and personal issues. Peer education programme.

Access to move-on

Drug and alcohol counsellor visits every Monday and Wednesday afternoon.

Health

Target group

Young single people aged 16-25 who are homeless or in housing need and have additional support needs. Priority given to those with a Craven connection.

Age

Referral procedure

Self or agency referrals. Call in, phone (Mon-Fri 9am-5pm, Fri until 4.30pm) or write. Application form. Interview. Risk and needs assessment. Applicant informed of outcome. Can appeal if support is not offered.



Min Max Ave16 25 19

Will not accept

Referral agencies


Policies



VisitorsYes, over 16s only. Can stay overnight with staff permission.

Resident access



MIXED

Foundation Housing - Scarborough Foyer

Tel 01723 361100 Fax 01723 361134c/o Foundation Housing22 Victoria RoadScarborough YO11 1SD



None.

1 shared kitchen and kitchenettes in 3 single rooms.

Self catering.


YesTV

YesLaundry




Flat: £78.1011 atSingle: £108.139 at

20

Accommodation

Rooms are fully furnished, flats with ensuite facilities.


Including 11 move-on flats.


Total spaces


Disabled facilities

Furnishings

Facilities

Min

Max

Ave

1 month

2 years (incl Move On)

6-12 months

Length of stay

Monthly. Operate a waiting list of up to 6 people.

Vacancies

Further information

Foundation Housing provides foyer accommodation and support for a total of 20 young single homeless people aged 16-25 with support needs who demonstrate some level of commitment to seeking employment or undertaking further education/training. The scheme comprises two levels of accommodation and support. Residents move into Poplar Villa initially, comprising of 9 spaces in single rooms with shared facilities, with 24 hour sleep-in cover. Residents may then progress to the second stage, which comprises 11 spaces in self contained, move-on flats with a lower level of visiting support. These flats are for residents moving on from first stage accommodation only.

Scarborough rail station - 10 minutes walk.

Foundation Housing and Foyer Federation.

Group

Travel

Can progress to move-on to develop independent living skills. Can support those not wishing to access move-on. Have Housing Association, Local Authority and own permanent housing nominations.

Support services

4 full time and 1 part time staff, sleep-in cover at Poplar Villa, weekly visiting support in move-on. Support plans with agreed outcomes. "All support work completed with residents is targeted towards tenancy sustainment. Issues such as money management, independent living skills, employment search and training needs are all included in the support planning process."

Access to move-on

Weekly support provided by Mental Health Outreach Worker.

Health

Target group

Young single homeless people aged 16-25 with support needs. Must be able to demonstrate some level of commitment to seeking employment or undertaking further education/training.

Age

Referral procedure

Self or agency referrals. Call in, phone (10am-5pm Mon-Fri) or write. Application form completed by applicant prior to interview. Require proof of ID.

Accept self referrals and referrals from any agency. Many referrals come from Social Services, Connexions and the Youth Offending Team.

No automatic exclusions within target group. All applicants are risk assessed.

Min Max Ave16 25 18

Will not accept

Referral agencies


Policies

Written house rules. Compulsory residents' meetings and no alcohol allowed in Foyer. Licence agreement in Foyer, assured shorthold tenancy in Move On.


VisitorsYes, until 11pm, in communal areas only for non-family in Poplar Villa. No restrictions in Move On.

Resident access




Foundation Housing - Scarborough Young People



MIXED

None.


Other

NoTV

NoLaundry



Contact project for details of chargesFlat: See below12 at

12

Accommodation


Baths 1 per person


Total spaces


Disabled facilities

Furnishings

Facilities

Min

Max

Ave

1 month

2 years

9 months

Length of stay


Vacancies

Further information

Foundation Housing's Scarborough Young Person's Scheme provides accommodation in self contained flats for up to 2 years for 12 young single homeless people aged 16-25 with support needs. Staff visit residents on a weekly basis for up to five hours, providing practical and emotional support around a range of issues relating to successfully sustaining a tenancy.


Foundation Housing.

Group

Travel

Staff offer basic advice and support around exploring move-on options.

Support services

2 full time staff based off-site visit weekly for up to 5 hours, emergency on-call system. Compulsory support plans with agreed outcomes, reviewed weekly. Staff provide practical and emotional support around a range of issues, including health, relationships, money issues, education and employment, social skills and making links with other specialist agencies as required.

Access to move-on

Target group

Young single homeless people aged 16-26 with support needs.

Age

Referral procedure

Self or agency referrals. Call in, phone (10am-5pm Mon-Fri) or write for application pack. If suitable, interview.

Accept self referrals and referrals from any agency. Many referrals come from Social Services, Connexions and the Youth Offending Team.


Min Max Ave16 25 19

Will not accept

Referral agencies


Policies




Resident access



MIXED

Foundation Housing - Selby DC Supported Tenancies

Tel 01757 210415 Fax 01757 290941c/o Foundation Housing3 Church LaneSelby YO8 4PQ



None.


Other

NoTV

YesLaundry




9

Accommodation


Baths 1 per person


Total spaces


Disabled facilities

Furnishings

Facilities

Min

Max

Ave

-

2 years

6-12 months

Length of stay


Vacancies

Further information

Foundation Housing's Selby District Council Supported Tenancies Scheme provides a package of accommodation and support in dispersed flats across Selby for 9 vulnerable young people, primarily young people at risk, women who are pregnant or who have children, and ex-offenders. Priority is given to applicants with a local connection to Selby. Staff provide weekly visiting support which is geared towards preparing residents for confident, independent living, liaising with outside agencies where applicable.

Foundation Housing and Selby District Council.

Group

Staff provide advice and support around all aspects of moving on, including applying for grants, finding furniture and setting up contracts with utility providers. Provide follow-up support for up to 2 months where appropriate.

Support services

Staff based at Cygnet House visit residents on a weekly basis, emergency on-call system. Keywork system with weekly meetings. Action plans with agreed outcomes, reviewed at least every 3 months. Support is geared towards preparing residents for confident, independent living, liaising with outside agencies where appropriate.

Access to move-on


Health

Target group

Vulnerable young people, primarily young people at risk, women who are pregnant or who have children, and ex-offenders. Prioritise applicants with a local connection to Selby.

Age

Referral procedure

Agency referrals only. Phone (24 hours daily) or write. Application form completed by agency prior to interview. Risk assessment. Require as much relevant background information as possible.

Accept referrals from any agency. Do not accept self referrals. Many referrals come from Selby District Council.



Will not accept

Referral agencies


Policies

Written house rules. Assured shorthold tenancy.



Resident access




Foundation Housing - Southlands Road Hostel

Tel 01904 675837 Fax 01904 781199c/o Second Floor, Marlborough HousePoppleton Business ParkWestminster Place, York YO26 6RW


MIXED

None.

Own kitchen in flats. Shared kitchen in bedsits.

Self catering.

Lounge, courtyard.Other

YesTV

YesLaundry




Bedsit: approx £903 atFlat: approx £902 at

5

Accommodation

Flats and bedsits are fully furnished.

Baths 1 per person


Total spaces


Disabled facilities

Furnishings

Facilities

Min

Max

Ave

None

2 years

6-12 months

Length of stay


Vacancies

Further information

Southlands Road Hostel provides accommodation and 24 hour on-site support for 5 vulnerable young people aged 16-20 with chaotic support needs, primarily those aged 16-17. Applicants usually have a local connection to York. The accommodation comprises 2 self contained flats and 3 bedsits with ensuite facilities, sharing one kitchen. The nature and intensity of support depends on the specific needs of individual residents, but with an overall aim of moving them towards independent living, adopting a multi-agency approach. "The aim of the service is to integrate people back into the community and give them the practical skills to be able to manage their tenancy successfully."

Foundation Housing.

Group

Residents are fully supported around moving on from hostel. Staff provide tapered follow-up support for up to 6 months after resident has moved out.

Support services

3 full time staff, sleep-in cover. Keywork system. Action plans with agreed outcomes. Nature of support depends on needs of resident, but with overall aim of moving young person towards independent living, adopting a multi-agency approach.

Access to move-on

Regular contact with specialist substance misuse workers as required.

Health

Target group

Vulnerable young people aged 16-20 with chaotic support needs, primarily those aged 16-17. Applicants usually have a local connection to York.

Age

Referral procedure

Agency referrals only. Phone (9am-5pm Mon-Fri) or write. Application form. Interview. Risk assessment. Require as much information as possible relating to support needs.

Agency referrals only. Do not accept self referrals. Many referrals come from City of York Council, Social Services and the Youth Offending Team.


Min Max Ave16 20 16-17

Will not accept

Referral agencies

"Are free to come and go as they please but are encouraged to use accommodation as primary home."

Policies

Written house rules. No alcohol allowed on the premises. Assured shorthold tenancy.


VisitorsFamily and professional staff by prior arrangement only.

Resident access



MIXED

Harrogate BC - Hostels for Homeless Households

Tel 01423 556699 Fax 01423 556830Housing Advice CentreVictoria Park House18 Victoria Avenue, Harrogate HG1 5QY


None.

All residents have their own kitchens.

Self catering.

Lounge.Other

NoTV

YesLaundry

Toilets Varies

Showers Varies

Contact service for details of charges.Flat:Bedsit: See below23 at2 bed: See below7 at

58

Accommodation

Units are fully furnished, most with ensuite facilities.

Baths Varies

See below28 at

In family units across 5 sites.


Total spaces


Disabled facilities

Furnishings

Facilities

Min

Max

Ave

-

-

6 months

Length of stay


Vacancies

Further information

Harrogate Borough Council provides temporary accommodation and support to 58 homeless households to whom the Council has a statutory duty of care, as per current homelessness legislation. The service may also accommodate those who are currently under investigation by the Council. The accommodation comprises a mixture of self contained flats, bedsits and family rooms with shared facilities based over 5 different sites. The nature and intensity of support residents receive varies widely depending on individual circumstances, but may include help with managing money, accessing specialist services or generally minimising the potentially damaging impact of homelessness.

Support worker provides support with form filling, connection to public utilities and referrals to Community Furniture Store. Can refer to specialist housing worker for ongoing support, if appropriate.

Support services

3 full time and 4 part time staff based on-site at some schemes 9am-5pm Mon-Fri, visiting support 2-3 times a week at other schemes, emergency on-call system. No keywork system. Staff provide individually tailored support around a range of issues including accessing specialist services, managing finances, developing social skills, and generally minimising the impact of homelessness.

Access to move-on

Target group

Homeless households to whom Harrogate Borough Council has a statutory duty of care, as per current homelessness legislation. May accommodate those currently under investigation by the Council.

Age

Referral procedure

Self or agency referrals via Housing Advice Centre. Call in, phone (9am-5pm Mon-Fri) or write. Application form completed by applicant prior to interview. May require additional supporting information.

Accept self referrals and referrals from any agency via the Council's Housing Advice Centre. Many referrals come from Social Services.

Applicants who are considered to pose a serious risk to themselves, to other residents and/or to staff. Otherwise, no automatic exclusions within target group. All applications are considered on a case by case basis.


Will not accept

Referral agencies


Policies

Licence agreement.


VisitorsYes, between 8am-11pm. No overnight guests.

Resident access




Leeds Federated HA - Harrogate Dispersed Hostel

Tel 0113 386 1000 Fax 0113 386 1001Unit 1A, Hornbeam Business ParkHookstone RoadHarrogate HG2 8RB

Web www.lfha.co.uk Email [email protected]

MIXED

None.

Some residents have their own kitchens.

Self catering.

Garden.Other

NoTV

NoLaundry

Toilets Varies

Showers Varies

Contact for information about charges.Single: See below12 at

12

Accommodation

Accommodation is unfurnished.

Baths Varies

Property varies from one bed flats to four bed houses.


Total spaces


Disabled facilities

Furnishings

Facilities

Min

Max

Ave

3 months

2 years

-

Length of stay

Monthly. Operate a waiting list.

Vacancies

Further information

The Dispersed Hostel Scheme provides a package of accommodation and support in flats and houses of varying size for 12 people aged 16-55 with support needs, including couples and people with children, who have just moved on from hostel accommodation and have been referred to the scheme by Harrogate Borough Council. "The service is designed as a move on opportunity for those who immediately prior have resided in a hostel. Support will accompany the tenancy for a maximum of two years and is dependant upon the individual service users support requirements". The project is run with Harrogate Borough Council, who supply the accommodation element of the package, whilst LFHA provide the support.

Leeds Federated Housing Association.

Group

Staff provide a low level of support around exploring move-on options. Provide follow-up support for up to one month after resident has moved out.

Support services

Support staff based off-site visit residents at least fortnightly. Compulsory support plans with agreed outcomes, reviewed every 3 months. Staff offer individual, tailored support around areas such as life skills, social skills, budgeting, employment/training options, and accessing other support services in the area.

Access to move-on

Target group

People aged 16-55 with support needs who have just moved on from hostel accommodation and have been referred to the scheme by Harrogate Borough Council. Can accept couples, people with children and may accept applicants with dogs.

Age

Referral procedure

Harrogate Borough Council referrals only, who are notified when vacancies arise. Application form completed by applicant and agency. Interview and needs assessment. Applicant notified of decision within 7 days.

Only accept referrals from Harrogate Borough Council. Do not accept self referrals or referrals from any other agency.


Min Max Ave16 55 -

Will not accept

Referral agencies


Policies

Assured shorthold tenancy, then assured tenancy.



Resident access



MIXED

Leeds Federated HA - Ripon Star Scheme

Tel 0113 386 1000 Fax 0113 386 1001Unit 1A, Hornbeam Business ParkHookstone RoadHarrogate HG2 8RB

Web www.lfha.co.uk Email [email protected]



Residents have their own kitchens.

Self catering.

Garden.Other

NoTV

NoLaundry

Toilets Varies

Showers Varies

Contact project for information about charges.

Single: See below

10

Accommodation

Baths Varies


Total spaces


Disabled facilities

Furnishings

Facilities

Min

Max

Ave

3 months

2 years

-

Length of stay


Vacancies

Further information

Leeds Federated Housing Association's Ripon Star Scheme provides a package of accommodation and support for up to 2 years for 10 single homeless people aged 16-55 with support needs and a local connection to Ripon. Applicants with dogs may also be accepted. Accommodation is mainly in self contained flats and houses and is provided by Leeds Federated Housing Association. Referrals are only taken from Harrogate Borough Council, and voluntary and statutory services who are working with applicants living in the Ripon area. Staff visit residents at least fortnightly and provide advice and support around promoting tenancy stability. A willingness to receive support is a condition of residency.

Leeds Federated Housing Association.

Group

Strong links with Harrogate Borough Council around accessing move-on accommodation. Provide follow-up support for up to one month after resident has moved out.

Support services

Support staff based off-site visit residents at least fortnightly. Compulsory support plans with agreed outcomes, reviewed every 3 months. Staff work with residents to promote tenancy stability.

Access to move-on

Target group

Single homeless people aged 16-55 with support needs and a local connection to Ripon. May accept applicants with dogs.

Age

Referral procedure

Agency referrals only. Call in, phone (9am-5pm Mon-Fri) or write. Application form completed by applicant and agency. Interview and needs assessment.

Only accept referrals from Harrogate Borough Council, and voluntary and statutory services working with applicants living in the Ripon area. Do not accept self referrals or agencies working with people from outside the area.


Min Max Ave16 55 -

Will not accept

Referral agencies


Policies




Resident access




Peasholme Shared Housing Scheme

Tel 01904 653930 Fax 01904 654761The Basement28 St Mary'sBootham, York YO30 7DD


MIXED

None currently, although 3 could be adapted to accommodate disabled people.

Some residents have cooking facilities in their rooms, others share.

Self catering.

Garden.Other

NoTV

YesLaundry




Flat: £80.951 atSingle: £80.9519 at

20

Accommodation



In 4 buildings.


Total spaces


Disabled facilities

Furnishings

Facilities

Min

Max

Ave

3 months

2 years

1 year

Length of stay

Monthly. Operate a waiting list of 1-5 people.

Vacancies

Further information

The Peasholme Shared Housing Scheme provides accommodation and daily visiting support for 20 single homeless people with support needs. Applicants should either have a local connection to the York area or have no particular connection to any area. "The Peasholme Charity Shared Housing Scheme manages [the] properties on behalf of the Joseph Rowntree Trust and York Housing Association. The charity supports tenants and encourages them, when ready, to move on to more permanent accommodation. Tenants are usually limited to a maximum period of two years in the units. Each tenant is allocated a specific key worker who also has housing management responsibility for that property."

York rail station - 10 minutes walk.

The Peasholme Charity.

Group

Travel

Help with grant applications, securing furniture, setting up services in new property. May be referred to City of York Resettlement Category. Resettlement Outreach Worker can provide up to 12 months follow-up support once resident has moved out.

Support services

5 full time staff based off-site visit daily, emergency on-call system. Keywork system (5 residents per worker), up to daily meetings. Action plans with agreed outcomes, reviewed monthly. Support broken down into 4 key areas: health issues, money management, social needs and practical skills.

Access to move-on

Target group

Single homeless people with support needs. Applicants should either have a local connection to the York area or no particular connection to any area.

Age

Referral procedure

Agency referrals only. Phone (9.30am-5pm Mon-Fri) or write. Application form. Interview. Risk assessment. Require as much relevant background information as possible to accurately assess applicant. Agency usually contacted within 24 hours of interview.

Accept agency referrals only. Do not accept self referrals. Many referrals come from Peasholme Resettlement Centre, North Yorkshire Probation Service and Compass.

People with a history of arson. Otherwise, no automatic exclusions, all applicants are risk assessed.


Will not accept

Referral agencies


Policies




Resident access



MIXED

Richmond YMCA Foyer

Tel 01748 825752 Fax 01748 825752Market PlaceRichmondDL10 4JJ


None.

Two shared kitchens.Self catering.


YesTV

YesLaundry




Single: £6713 at

13

Accommodation



In 3 buildings. Plus 4 move-on flats.


Total spaces


Disabled facilities

Furnishings

Facilities

Min

Max

Ave

3 weeks

2 years

22 months

Length of stay

Monthly. Operate a waiting list of 1-5 people.

Vacancies

Further information

Richmond YMCA Foyer provides accommodation and support in single rooms with shared facilities for 13 young single homeless people aged 16-25 with support needs and a local connection to Richmondshire District Council. Staff devise action plans with residents to help them to develop independent living skills, and social and vocational skills. The project also has 4 move-on flats which residents may move on to, prior to moving back into the community.

Staff provide help with finding move-on accommodation and offer follow-up support. Can refer to own move-on accommodation. Access to Bond Guarantee Scheme. Have nominations to local authority, private and own permanent housing.

Support services

2 full time and 1 part time staff based off-site visit daily, emergency on-call system. No keywork system. Compulsory action plans with agreed outcomes, reviewed monthly. Staff provide advice and support around a range of issues, including independent living skills, and developing social and vocational skills.

Access to move-on

Specialist drug, alcohol and mental health support workers on staff team.

Health

Target group

Young single homeless people aged 16-25 with support needs and a local connection to Richmondshire District Council.

Age

Referral procedure

Self or agency referrals. Phone (9am-5pm Mon-Fri). Application form completed by applicant and agency prior to interview.

Accept self referrals and referrals from any agency. Many referrals come from Connexions.

Class A drug users. Sex offenders. People with high support needs which cannot be met by the project.

Min Max Ave16 25 20

Will not accept

Referral agencies


Policies

Written house rules. Compulsory residents' meetings. Licence agreement.



Resident access




Richmondshire DC - HPU Accommodation

Tel 01748 829100 Fax 01748 822257Richmondshire DC Housing UnitFrenchgate HouseFrenchgate, Richmond DL10 7AF

MIXED




YesTV

YesLaundry

Toilets Varies

Showers Varies



12

Accommodation

Units are fully furnished.

Baths Varies

In family units. Maximum of 36 bedspaces.


Total spaces


Disabled facilities

Furnishings

Facilities

Min

Max

Ave

1 month

2 years

4 months

Length of stay


Vacancies

Further information

Richmondshire District Council's Homeless Persons Unit provides accommodation and visiting support for up to 2 years for 12 households who are accepted as priority homeless and have been successfully referred to the Homeless Person Unit by a member of Richmondshire District Council's Housing Team. The accommodation has a total of 36 bedspaces and is "a Homeless Persons Unit used solely by the district council to accommodate households to whom a priority need exists under the Housing Act 1996 as amended by the Homelessness Act 2002. The Unit is not direct access and only the district council can place households following a presentation."

Richmondshire District Council.

Group

Staff provide advice and support around moving on, including help with filling in forms and accessing furniture.

Support services

Families receive daily visiting support from staff based off-site, emergency on-call system. Nature and intensity of support is assessed by homeless warden. Includes help with life skills, budgeting, benefits and parenting skills. Link in with specialist support agencies where appropriate, eg Sure Start, and drug and alcohol agencies.

Access to move-on

Target group

Households who are accepted as priority homeless and have been successfully referred to the Homeless Person Unit by a member of Richmondshire District Council's Housing Team.

Age

Referral procedure

Richmondshire DC Housing Team referrals only. Call in, phone (9am-5pm Mon-Fri) or write. Application form. Interview. Require proof of ID and additional supporting information to assess whether household is priority homeless.

Only accept referrals from Richmondshire DC Housing Team who make a case on behalf of the applicants. Do not accept self referrals or referrals from any other agency.

Arsonists, sex offenders and those with a history of violence.


Will not accept

Referral agencies


Policies

Written house rules. No alcohol allowed in communal areas. Licence agreement.


VisitorsYes, between 7am-11pm. No overnight guests.

Resident access



MIXED

Ripon YMCA

Tel 01765 607609 Fax 01765 6984605 Water SkellgateRiponHG4 1BQ



None.

Kitchen in each bedsit.Self catering.

Yard.Other

NoTV

YesLaundry




Contact project for details of charges.Bedsit: See below13 at

13

Accommodation

Bedsits are fully furnished, with cookers and fridges.


In 2 buildings.


Total spaces


Disabled facilities

Furnishings

Facilities

Min

Max

Ave

None

2 years

6 months

Length of stay

Weekly. Operate a waiting list of 5 people.

Vacancies

Further information

Ripon YMCA provides supported accommodation in 13 bedsits for up to 2 years for young single homeless people aged 16-25 with support needs and a local connection to Harrogate. "Applicants should be capable of basic personal care, in need of low cost, temporary housing and earning less than is needed to buy or rent accommodation in the private sector." Staff are based on-site on weekdays from 8.30am-5pm, offering advice and support around general living skills, benefit claims, budgeting, accessing training and employment opportunities, and offer follow-up support to ex-residents once they have moved out.

Bus stop - 5 minutes walk.

Travel

Staff offer advice around move-on options and provide follow-up support for up to 6 months once the resident has moved out (eg around setting up contracts with utility providers, finding furniture).

Support services

3 full time staff based on-site 8.30am-5pm Mon-Fri, emergency on-call system. No keywork system. Compulsory action plans with agreed outcomes, reviewed every 3 months. Staff provide advice and support around general living skills, benefit claims, budgeting, and accessing training and employment opportunities.

Access to move-on

Target group

Young single homeless people aged 16-25 with support needs and a local connection to Harrogate.

Age

Referral procedure

Self or agency referrals. Phone (8.30am-5pm Mon-Fri). Application form completed by applicant prior to interview.

Accept self referrals and referrals from any agency. Many referrals come from Harrogate Borough Council.

People with a history of arson, violence or sex offences.

Min Max Ave16 25 21

Will not accept

Referral agencies


Policies



VisitorsYes, must leave by 10.30pm Sun-Thurs, 11pm Fri-Sat. Can stay overnight with staff permission.

Resident access




Ryedale YMCA Foyer

Tel 01653 691400 Fax 01653 691014The Sidings73 Riverside ViewNorton YO17 9RB


MIXED

One ground floor room is fully wheelchair accessible.



YesTV

YesLaundry




Flat: approx £9514 at

14

Accommodation


Baths 1 per person


Total spaces


Disabled facilities

Furnishings

Facilities

Min

Max

Ave

None

2 years

18 months

Length of stay


Vacancies

Further information

Ryedale YMCA Foyer provides accommodation and weekday on-site support for up to 2 years in self contained flats for 14 young single homeless people aged 16-25 with support needs. Staff provide practical and emotional support around a range of issues, including living skills, health, financial issues, education, employment and training. Residents also receive advice and support around move-on options and can receive floating support once they have moved out. The floating support service is only available for ex-residents who have moved on from the accommodation service.

Staff provide advice and support around exploring move-on options and offer floating support to ex-residents once they have moved out.

Support services

1 full time and 1 part time staff based on-site 9am-5pm Mon-Fri, emergency on-call system. Keywork system with meetings as required. Action plans with agreed outcomes. Staff provide practical and emotional support around life skills, health, financial issues, education, employment and training.

Access to move-on

Target group

Young single homeless people aged 16-25 with support needs.

Age

Referral procedure

Self or agency referrals. Call in, phone (9am-5pm Mon-Fri) or write. Application form. Interview.

Accept self referrals and referrals from any agency. Many referrals come from Ryedale District Council, Connexions and Safe Move.

Schedule One Offenders. Otherwise, exclusions are based on individual risk assessment.

Min Max Ave16 25 -

Will not accept

Referral agencies


Policies



VisitorsYes, can stay overnight up to 3 night per week (1 guest per resident). Must have written permission.

Resident access



MIXED

Selby DC - Homeless Service

Tel 01757 292278 Fax 01757 292193Civic CentrePortholme RoadSelby YO8 4SB



4 flats are fully wheelchair accessible.


Garden.Other

SomeTV

YesLaundry



Contact service for details of charges.Flat: See below20 at

20

Accommodation


Baths 1 per person

In 2 buildings.


Total spaces


Disabled facilities

Furnishings

Facilities

Min

Max

Ave

None

None

-

Length of stay


Vacancies

Further information

Selby District Council's Homeless Service provides accommodation in self contained flats across 2 sites, with visiting support attached, for 20 households who have been assessed as priority homeless by Selby District Council. "The ...units are only available after a full interview with housing staff, ie: they are not direct access."

Selby District Council.

Group

Staff provide support with applying for grants/loans, finding furniture, and accessing appropriate move-on accommodation. Have access to 50 Housing Association nominations per year.

Support services

1 full time and 1 part time staff based off-site visit residents fortnightly, 1 live-in warden at one property, emergency on-call system. Staff provide practical and emotional support around a range of issues, including independent living skills, social skills, managing money, accessing benefits, and training/employment opportunities.

Access to move-on

Target group

Households who have been assessed as priority homeless by Selby District Council.

Age

Referral procedure

Self or agency referrals. Call in or phone for assessment (preferably 8.30am-5pm daily, although 24 hours in an emergency). Application form completed by applicant prior to interview. Require proof of ID and may require additional supporting information.




Will not accept

Referral agencies


Policies



VisitorsYes, can stay overnight. "Must respect other residents otherwise agreement will be withdrawn."

Resident access




York HA - Scarcroft Project

Tel 01904 636061 Fax 01904 612623York Housing Association2 Apha Court, Monks Cross DriveHuntingdon, York YO32 9WN


MIXED

None.

Shared kitchens in flats.Self catering.


YesTV

YesLaundry



Contact project for details of charges.House: See below2 atSingle: See below9 at

11

Accommodation

Flats and houses are fully furnished, flats have shared facilities.

Baths None

In three 3-bed flats and 2 houses.


Total spaces


Disabled facilities

Furnishings

Facilities

Min

Max

Ave

6 months

2 years

-

Length of stay

Infrequent. Operate a long waiting list of up to 50 people.

Vacancies

Further information

The Scarcroft Project provides supported accommodation for 11 young people who are homeless or are at risk of becoming so. All applicants require a local connection to York. The accommodation comprises three 3-bed flats with shared facilities and sleep-in cover for 16-18 year olds with medium support needs and two 1-bed houses with visiting support for 17-19 year olds with low support needs. The houses are generally available as move-on accommodation from the shared flats but can also be accessed externally by those who have already received some support. The Scarcroft Project also provides visiting support to 2 tenants living in the York community (see entry in Floating Support section).

York rail station - 10 minutes walk.

York Housing Association.

Group

Travel

Staff help with accessing grants and furniture. Provide a leaving kit for ex-residents, including basic essentials. Access to housing through City of York Council. Offer 6 months follow-up support. Can refer to own Floating Support Scheme.

Support services

7 part time staff, sleep-in cover in shared flats, weekly visiting support for houses. Keywork system (4 residents per worker), weekly meetings. Compulsory support plans with agreed outcomes, reviewed at least every 6 months. Staff provide practical and emotional support around a range of issues, including life skills, budgeting, benefits, social skills, and accessing training/employment.

Access to move-on

Target group

Vulnerable young people who are homeless, or facing homelessness. 9 beds are for 16-18 year olds with medium support needs and 2 beds are for 17-19 year olds with low support needs. All applicants must have a local connection to York.

Age

Referral procedure

Agency referrals only. Phone (9am-5pm Mon-Fri) or write. Application form completed by applicant and agency prior to interview. May require risk assessment. Referring agency informed of outcome.

Agency referrals only. Do not accept self referrals. Many referrals come from York Social Services.

No automatic exclusions within target group. Individuals may be risk assessed and deemed unsuitable if they have high support needs which cannot be met by the service.

Min Max Ave16 19 -

Will not accept

Referral agencies


Policies



VisitorsYes, must leave by 11pm. One overnight guest per resident for up to three nights per week.

Resident access



WOMEN

York HA - Women's Housing Project





Shared courtyard.Other

YesTV

YesLaundry


Showers None

No charge made to residents.Flat: £63.146 at

6

Accommodation


Baths 1 per person


Total spaces


Disabled facilities

Furnishings

Facilities

Min

Max

Ave

6 months

2 years

18 months

Length of stay

Infrequent. Operate a waiting list of up to 8 people.

Vacancies

Further information

York Housing Association's Women's Housing Project provides accommodation and support in self contained flats for up to 2 years for 6 single homeless women with housing support needs. Priority is given to women with a local connection to York. The project is supported by staff who are based off-site and visit residents up to weekly, providing practical and emotional support around a range of issues related to developing independent living skills.


Group

Staff provide follow-up support for up to 2 months after resident has moved out.

Support services

2 part time staff based off-site, visit residents up to weekly according to need. Keywork system. Support plans with agreed outcomes, reviewed every 6 months. Staff provide practical and emotional support around a range of issues, including budgeting, benefits, developing social skills, accessing specialist services and finding training and/or employment.

Access to move-on

Target group

Single homeless women with housing support needs. Priority given to women with a local connection to York. May accept applicants with dogs.

Age

Referral procedure

Self or agency referrals. Phone (9am-5pm Mon-Fri) or write. Application form completed by applicant and agency prior to interview. Applicant notified of outcome. Require proof of ID.

Accept self referrals and referrals from any agency. Many referrals come from the Youth Enquiry Service and Women's Aid.



Will not accept

Referral agencies


Policies




Resident access



49SPECIALIST HOUSING


This section lists projects which provide accommodation and support to people with specific needs, including ex-offenders, people with alcohol, drug or mental health problems, women and children escaping domestic violence and single parents. Some of the projects require applicants to have a local connection to the area. Some projects only accept referrals from particular statutory services.

...............................Broadacres HA - Mental Health Schemes 50 ...............Foundation Housing - Craven Mental Health Scheme 51

.....................Foundation Housing - Craven Probation Scheme 52 ....................Foundation Housing - Craven Safer Communities 53

................Foundation Housing - Harrogate Safer Communities 54 .............Foundation Housing - Scarborough Probation Scheme 55

.......................Foundation Housing - Selby Probation Scheme 56 ......................................Harrogate and District Women's Aid 57

.......................North Yorks CC - Harrogate Supported Housing 58 ...........................North Yorks CC - Scarborough Group Homes 59

.............................................Peasholme Melbourne Project 60 ...........................Richmond Fellowship - Feversham Crescent 61

..........................Scarborough Mental Health Resource Centre 62 ................................Scarborough Mind - Supported Housing 63

..................................................Scarborough Women's Aid 64 ................................................YACRO - Supported Housing 65

.....................................York Arc Light Project - Orwin House 66 .........................................York HA - Mental Health Schemes 67

.............................................................York Women's Aid 68


50 SPECIALIST HOUSING

Broadacres HA - Mental Health Schemes

Tel 01609 767900 Fax 01609 777017Broadacres Housing AssociationYork Vale HouseEast Road, Northallerton DL6 1RP

MIXED



Other

SomeTV

SomeLaundry




Flat: £60.44-£61.0412 at

12

Accommodation

Flats are partially furnished.

Baths 1 per person

In 2 schemes.


Total spaces


Disabled facilities

Furnishings

Facilities

Min

Max

Ave

3 months

2 years

18 months

Length of stay

Infrequent. Operate a waiting list of varying length.

Vacancies

Further information

Broadacres Housing Association provides accommodation and support in two schemes for up to 2 years for 12 single people with severe and enduring mental health problems, particularly those on an enhanced care plan. Applicants with dual diagnosis can also be considered. Priority is given to applicants with a local connection to Hambleton or Richmondshire. Staff are based on-site at Cringley daily between 8am-10pm, visiting residents at Beaconsfield as required. All applicants must be capable of moving into independent living within a two-year period. "Support staff work with tenants to produce their own Support Plan, identifying personal goals and recognising achievements."

Broadacres Housing Association.

Group

Staff provide support around finding furniture and applying for grants, etc. Offer follow-up support for up to 2 months after resident has moved out. Can refer to Broadacres' Floating Support Service for ongoing support.

Support services

3 full time and 2 part time staff cover both schemes, daily on-site cover at Cringley 8am-10pm, regular visits to Beaconsfield, emergency on-call system. Keywork system, average weekly meetings. Action plans with agreed outcomes, reviewed at least every 3 months. Staff provide practical advice and support around a range of daily issues, including setting up a tenancy and monitoring mental health.

Access to move-on

Weekly Occupational Therapist sessions in Cringley.

Health

Target group

Single people with severe and enduring mental health problems, particularly those on an enhanced care plan. Applicants with dual diagnosis can be considered. Priority given to those with a local connection to Hambleton or Richmondshire.

Age

Referral procedure

Statutory agency referrals. Call in, phone (9am-5pm Mon-Fri) or write. Multi agency application form completed by agency. Applicant visited for risk and needs assessment. Progress and Allocation Panel. Applicant notified of decision of Panel.

Statutory agency referrals only. Many referrals come from Social Services and Primary Care Trusts.

No automatic exclusions within target group, although will not be able to accommodate those requiring 24 hour support.

Min Max Ave18 65 42

Will not accept

Referral agencies


Policies




Resident access



MIXED

Foundation Housing - Craven Mental Health Scheme




None.

Kitchen in each house.Self catering.

Other

YesTV

YesLaundry



Approx £6.70 required from residents receiving benefits.

3 bed: £62.721 at2 bed: £62.722 at

7

Accommodation

Houses are fully furnished.


In 3 shared houses.


Total spaces


Disabled facilities

Furnishings

Facilities

Min

Max

Ave

1 month

2 years

6-12 months

Length of stay


Vacancies

Further information

Foundation Housing's Mental Health Scheme in Craven provides accommodation and support in three shared houses for up to 2 years for 7 people with severe and enduring mental health problems. Access to the scheme is via the Joint Referral Panel only, who nominate suitable candidates to the scheme. Residents are supported by one member of staff who provides daily visiting support and liaises closely with the Community Mental Health Team to provide a holistic package of support to residents. Therapeutic activities are arranged "to provide stimulation and enable customers to make the best of their time."


Foundation Housing.

Group

Travel

Staff offer advice and support on access to other housing options and moving on, including accessing Community Care grants, furniture and benefits.

Support services

1 full time support worker offers daily intensive support. Keywork system. Support plans with agreed outcomes. Liaises with Community Mental Health Team to offer an holistic package of support. Includes help with managing a tenancy (eg coping with visitors, dealing with neighbour issues). Arranges therapeutic activities "to provide stimulation and enable customers to make the best of their time."

Access to move-on

Close liaison with Community Mental Health Team and other health professionals.

Health

Target group

People with severe and enduring mental health problems who have been referred by the Joint Referral Panel. "We try, wherever possible, to offer housing to those with a Craven connection."

Age

Referral procedure

Joint Referral Panel referrals only. Call in, phone (9.30am-5pm, Fri until 4.30pm) or write. Interview. Risk and needs assessment. Require full care plans and psychiatric reports.

Joint Referral Panel referrals only. Do not accept referrals via any other route.



Will not accept

Referral agencies


Policies




Resident access




Foundation Housing - Craven Probation Scheme



MIXED

None.


Other

YesTV

YesLaundry




Flat: approx £866 at

6

Accommodation


Baths 1 per person


Total spaces


Disabled facilities

Furnishings

Facilities

Min

Max

Ave

1 month

2 years

6-12 months

Length of stay


Vacancies

Further information

Foundation Housing's Probation Scheme in Craven provides accommodation and support in self contained trainer flats for up to 2 years for 6 ex-offenders with support needs who either have a current connection to the Probation Service or a recent connection in the last 12 months. Residents are supported by staff who visit the flats at least twice weekly, offering advice and support around a range of issues, including help with managing a tenancy, budgeting, benefits, setting up utilities, finding employment/training, and accessing specialist support services, as required.


Foundation Housing.

Group

Travel

Staff offer advice and support to access housing options and move on.

Support services

2 full time and 1 part time staff based off-site visit residents at least twice weekly, emergency on-call system. Keywork system. Support plans with agreed outcomes. Includes help with managing a tenancy (eg coping with visitors, dealing with neighbour issues, cleaning), budgeting, benefits, setting up utilities, finding employment/training, and accessing specialist support, as required.

Access to move-on

Target group

Ex-offenders with support needs who either have a current connection to the Probation Service or a recent connection in the last 12 months.

Age

Referral procedure

Mainly Probation referrals, although may accept self or agency referrals if supported by full Probation report. Call in, phone (Mon-Fri 9.30am-5pm, Fri until 4.30pm) or write. Application form. Interview. Risk and needs assessment.

Mainly Probation referrals, although may accept self and other agency referrals if application is supported by full report from Probation Service. Most referrals come from the Probation Service and the Youth Offending Team.



Will not accept

Referral agencies


Policies




Resident access



MIXED

Foundation Housing - Craven Safer Communities




None.


Lounge.Other

YesTV

YesLaundry




House: £83.763 at

3

Accommodation

House is fully furnished.

Baths 1 to 3 people


Total spaces


Disabled facilities

Furnishings

Facilities

Min

Max

Ave

1 month

2 years

6-12 months

Length of stay

Varies. Operate a waiting list of varying length.

Vacancies

Further information

Foundation Housing's Safer Communities Scheme in Craven provides accommodation and support in one shared house in Skipton for up to 2 years for 3 single homeless people with substance misuse problems who are willing to receive support. "This scheme is for people who normally reside in the Craven area, although local connection is decided on... individual referrals to the scheme." Residents are supported by one member of staff who visits the house four times a week and liaises closely with the local drug and alcohol agency to provide a holistic package of support for residents.


Foundation Housing.

Group

Travel


Support services

1 full time staff based off-site visits house 4 times per week, emergency on-call system. Keywork system. Support plans with agreed outcomes. Worker liaises with local drug and alcohol agency to offer holistic package of support. Includes help with money, health, relationships, job seeking, personal issues, maintaining a positive routine and counselling around substance misuse issues.

Access to move-on

Target group

Single homeless people with substance misuse problems who are willing to receive support. "This scheme is for people who normally reside in the Craven area, although local connection is decided on... individual referrals to the scheme."

Age

Referral procedure

Self or agency referrals. Call in, phone (Mon-Fri 9.30am-5pm, Fri until 4.30pm) or write. Application form. Interview. Risk and needs assessment. Applicant informed of outcome. Can appeal if support is not offered.

Accept self referrals and referrals from any local agency. Many referrals come from CODA (Craven Organisation for Drugs and Alcohol) and the Youth Offending Team.



Will not accept

Referral agencies


Policies




Resident access




Foundation Housing - Harrogate Safer Communities

Tel 01423 554380 Fax 01423 522480c/o Foundation Housing3 Haywra StreetHarrogate HG1 5BJ


MIXED

None.


Other

YesTV

YesLaundry



Higher cost is for the 4 flats for single parents.

Flat: £65.64-£77.8310 at

10

Accommodation


Baths 1 per person

In 3 buildings.


Total spaces


Disabled facilities

Furnishings

Facilities

Min

Max

Ave

6 months

2 years

15 months

Length of stay


Vacancies

Further information

Foundation Housing's Safer Communities Scheme in Harrogate provides support and accommodation in self contained flats for up to 2 years for 6 young people at risk and 4 single parents. Applicants for both schemes must be aged 16-25. The project accepts self referrals and referrals from any agency, however all applicants must be on Harrogate Borough Council's Housing Register at the time of referral. Staff provide individually tailored support around a range of issues, including living skills, parenting skills, budgeting, benefits, health, education, training and employment, and accessing specialist support services.

Foundation Housing.

Group

Staff provide advice and support around exploring move-on options.

Support services

7 full time and 1 part time staff based off-site visit up to daily, according to need, emergency on-call system. Keywork system. Action plans with agreed outcomes, reviewed every 3 months. Staff provide support around living skills, parenting skills, budgeting, benefits, health, education, training and employment, and accessing specialist support services.

Access to move-on

Target group

Young people at risk (6 beds) and single parents (4 beds) aged 16-25. All applicants must be on Harrogate Borough Council's Housing Register.

Age

Referral procedure

Self or agency referrals. Phone (9am-5pm Mon-Fri) or write. Application form completed by applicant/agency prior to interview. Risk assessment. Applicant notified of outcome within 7 days.

Accept self referrals and referrals from any agency. Many referrals come from Social Services and Harrogate Borough Council Housing Department.


Min Max Ave16 25 19

Will not accept

Referral agencies


Policies




Resident access



MIXED

Foundation Housing - Scarborough Probation Scheme




None.


Other

NoTV

NoLaundry




12

Accommodation


Baths 1 per person


Total spaces


Disabled facilities

Furnishings

Facilities

Min

Max

Ave

1 month

2 years

9 months

Length of stay

Monthly. Operate a waiting list of 8 people.

Vacancies

Further information

Foundation Housing's Scarborough Probation Scheme provides accommodation in self contained flats for up to 2 years for 12 ex-offenders who have been referred by Scarborough Probation Service. Staff visit residents on a weekly basis for up to three hours, providing practical and emotional support around a range of issues relating to successfully sustaining a tenancy.


Foundation Housing.

Group

Travel

Staff offer basic advice and support around moving on.

Support services

1 member staff based off-site visits weekly for 3 hours, emergency on-call system. Compulsory support plans with agreed outcomes, reviewed weekly. Staff provide practical and emotional support around tenancy sustainment and issues including health, relationships, money issues, education and employment, social skills and any other issues relating to previous offending behaviour.

Access to move-on

Target group

Ex-offenders who have been referred to the service by Scarborough Probation Service.

Age

Referral procedure

Scarborough Probation Service referrals only. Call in, phone (10am-5pm Mon-Fri) or write. Application form completed by referral agency prior to interview. Require proof of ID and background information about applicant's offending history.

Only accept referrals from Scarborough Probation Service. Do not accept self referrals or referrals from any other agency.



Will not accept

Referral agencies


Policies




Resident access




Foundation Housing - Selby Probation Scheme

Tel 01757 210415 Fax 01757 290941c/o Foundation Housing3 Church LaneSelby YO8 4PQ


MIXED

None.


Other

NoTV

YesLaundry




6

Accommodation


Baths 1 per person


Total spaces


Disabled facilities

Furnishings

Facilities

Min

Max

Ave

6 months

2 years

-

Length of stay


Vacancies

Further information

Foundation Housing's Selby Ex-Offenders Scheme provides a package of accommodation and support in dispersed flats across Selby for 6 single homeless ex-offenders with support needs who have been referred by the Probation Service. Priority is given to applicants with a local connection to Selby. Staff provide a minimum of weekly visiting support to residents which is geared towards preparing them for confident, independent living.

Foundation Housing.

Group

Staff provide advice and support around all aspects of moving on, including applying for grants, finding furniture and setting up contracts with utility providers. Provide follow-up support for up to 2 months where appropriate.

Support services

Staff based at Cygnet House visit residents at least weekly, emergency on-call system. Keywork system with weekly meetings. Action plans with agreed outcomes, reviewed at least every 3 months. Support is geared towards preparing residents for confident, independent living, liaising with outside agencies where appropriate.

Access to move-on


Health

Target group

Single homeless ex-offenders with support needs who have been referred by the Probation Service. Prioritise applicants with a local connection to Selby.

Age

Referral procedure

Probation Service referrals only. Phone (24 hours daily) or write. Application form completed by agency prior to interview. Risk assessment. Require full Probation report.

Probation Service referrals only. Do not accept self referrals or referrals from any other agency.

No automatic exclusions within the target group. All applicants are risk assessed.


Will not accept

Referral agencies


Policies




Resident access



WOMEN

Harrogate and District Women's Aid

Tel 01423 530078 Fax 01423 526386PO Box 309HarrogateHG2 0XF



4 shared kitchens.Self catering.

Lounge, playroom, garden.Other

YesTV

YesLaundry





8

Accommodation


Baths 1 per person

In 3 buildings. Plus extra spaces for children.


Total spaces


Disabled facilities

Furnishings

Facilities

Min

Max

Ave

1 night

1 year

6 months

Length of stay

Weekly. Operate a waiting list of up to 3 months.

Vacancies

Further information

Harrogate and District Women's Aid provides temporary refuge accommodation for women, with or without dependent children, who are fleeing domestic violence. Staff are based on-site 9am-5pm on weekdays, providing practical and emotional support around all issues relating to domestic violence, including confidence building, legal advice, advocacy and issues relating to children. Staff can also refer women to the project's Outreach Support Service for ongoing support (see separate entry in Floating Support section).

Confidential address - directions given when a woman has accepted a place.

Travel

Can refer to own Outreach Support Service for follow-up support.

Support services

4 full time and 1 part time staff based on-site 9am-5pm Mon-Fri, no out of hours support. Keywork system with meetings up to daily as required. Action plans with agreed outcomes, reviewed monthly. Staff provide practical and emotional support around all issues relating to domestic violence, including confidence building, legal advice, advocacy and issues relating to children.

Access to move-on

Health Visitor visits weekly.

Health

Target group

Women, with or without dependent children, who are fleeing domestic violence.

Age

Referral procedure

Self or agency referrals. Phone (9am-5pm Mon-Fri) for risk and needs assessment. Require proof of ID and relevant background information (eg details of any drug, alcohol, mental health issues and whether applicant has stayed in a refuge before).

Accept self referrals and referrals from any agency. Many referrals come from other refuges and Harrogate District Council.

Women with convictions for arson or violence. Women not actively seeking help for their drug problems.


Will not accept

Referral agencies

Must be in by 12 midnight on weekdays, later at weekends by arrangement.

Policies




Resident access




North Yorks CC - Harrogate Supported Housing

Tel 01423 529437 Fax 01423 709149North Yorks Social ServicesFlat 9, 5/6 Bower StreetHarrogate HG1 5BQ

MIXED

None.

Own kitchens in flats. Shared kitchen in Carlton House.

Self catering.


YesTV

YesLaundry




Flat: £55.17-£91.0921 atSingle: £55.175 at

26

Accommodation

Units are fully furnished, flats with ensuite facilities.


In 4 schemes.


Total spaces


Disabled facilities

Furnishings

Facilities

Min

Max

Ave

None

Varies

2 years

Length of stay

Infrequent. Operate a waiting list.

Vacancies

Further information

The Harrogate Supported Housing Scheme accommodates 26 people with mental health support needs. All referrals into the scheme are via the Joint Referral Panel only. Carlton House comprises 5 single rooms with shared facilities and is supported by staff based on-site 9am-4pm daily. Bower Street comprises 8 self contained flats, supported by staff based on-site 9am-10pm Mon-Fri, 10am-4pm Sat-Sun. Residents can stay in these medium support schemes for up to 2 years. Kings Road and East Parade offer a lower level of support and length of stay may be as long as residents feel is necessary. Kings Road comprises 7 self contained flats and East Parade comprises 6 self contained flats.

North Yorkshire County Council.

Group

Residents receive advice and support around moving on. East Parade and Kings Road provide longer term accommodation and residents can move on to these schemes.

Support services

Intensity of support varies from scheme to scheme, from daily on-site (Bower Street and Carlton House) to weekly off-site (Kings Road) to monthly visiting (East Parade). Emergency on-call system at all schemes. Staff provide practical and emotional support around all issues relating to mental health and the development of confident, independent living skills.

Access to move-on

Access to Mental Health Workers as required.

Health

Target group

People with low to medium mental health support needs who have been referred by the Joint Referral Panel.

Age

Referral procedure

Joint Referral Panel referrals only. Phone (9am-5pm Mon-Fri) or write. Application form. Interview and assessment. Applications discussed at monthly meeting. Applicant notified of outcome and can appeal if accommodation is not offered.

Joint Referral Panel referrals only. Do not accept referrals via any other route.

No automatic exclusions within the target group. All applications are considered on a case by case basis.

Min Max Ave16 65 -

Will not accept

Referral agencies


Policies



VisitorsYes, can stay overnight with agreement of other residents.

Resident access



MIXED

North Yorks CC - Scarborough Group Homes

Confidential address


None.



YesTV

YesLaundry


Showers None


Single: £107.56-£109.636 at

6

Accommodation


Baths 1 to 3 people

In 2 buildings.


Total spaces


Disabled facilities

Furnishings

Facilities

Min

Max

Ave

None

Ongoing

1-9 years

Length of stay


Vacancies

Further information

North Yorkshire Social Services provides supported accommodation in two group homes for as long as it is required for 6 single people aged 18-65 with enduring mental health problems who are already in receipt of services provided by Care Coordinators. Residents receive regular visiting support from Community Support Workers around a range of issues, including managing finances, developing domestic skills, resolving neighbour disputes, addressing mental health needs, and any other individual needs written into their Care Plans.

North Yorkshire Social Services.

Group

Accommodation can be permanent, although help is given to those wishing to move on.

Support services

10 Community Support Workers based off-site visit as part of their duties at least twice weekly, emergency on-call system. Keywork system, weekly meetings. Care plans with agreed outcomes, reviewed every 6 months under Care Plan Approach. Support includes help with finances, domestic skills, neighbour disputes, monitoring mental health needs, and any other individual needs written into Care Plans.

Access to move-on

Support staff are all specialist Mental Health Workers.

Health

Target group

Single people with enduring mental health problems who are already in receipt of services provided by Care Coordinators.

Age

Referral procedure

Integrated Mental Health Service referrals only, who will have contact details for service. Require relevant Care Programme Approach paperwork.

Integrated Mental Health Service referrals only. Do not accept referrals via any other route.

"Where risk cannot be managed and/or if existing tenants have reason not to want the person referred to move in after a trial stay."

Min Max Ave18 65 40

Will not accept

Referral agencies


Policies

Written agreement.


VisitorsYes, can stay overnight with agreement of other residents and staff permission.

Resident access




Peasholme Melbourne Project

Tel 01904 67377113 Melbourne StreetYorkYO10 5AQ


MIXED

None.

One shared kitchen.

Self catering, including daily communal meal.


YesTV

YesLaundry




Single: £82.234 at

4

Accommodation


Baths 1 to 4 people


Total spaces

Food

Cooking facilities

Disabled facilities

Furnishings

Facilities

Min

Max

Ave

None

Ongoing

18 months

Length of stay


Vacancies

Further information

The Peasholme Charity's Melbourne Project provides long term accommodation and 24 hour on-site support for 4 people "for whom problematic alcohol use is the primary presenting problem [preventing] them from living successfully in independent accommodation". Applicants must either have a local connection to York or no particular connection to any area. The project accepts referrals from local agencies, who are contacted when vacancies arise. Support includes help with budgeting, benefits, health, diet, personal care, social skills, accessing specialist services and creating a meaningfully structured day.

The Peasholme Charity.

Group

Residents are expected to stay at the project on a long term basis, although help is given to those wishing to move on.

Support services

5 full time staff, sleep-in cover. Keywork system, with meetings as need arises. Support plans with agreed outcomes, reviewed at least every 6 months. Support includes help with budgeting, benefits, health, diet, personal care, social skills, accessing specialist services and creating a meaningfully structured day.

Access to move-on

Nurse visits weekly, or more regularly as need arises.

Health

Target group

People "for whom problematic alcohol use is the primary presenting problem [preventing] them from living successfully in independent accommodation". Must either have a local connection to York or no local connection to any area.

Age

Referral procedure

Local agency referrals only, who are contacted when vacancies arise. Application form. Require any history of potential risk. If suitable, interview and needs assessment. If unable to accommodate, will signpost to other services.

Accept referrals from local agencies, who are contacted when vacancies arise. Many referrals come from Arclight, Salvation Army and the Peasholme Resettlement Centre.

Multi-substance misusers. Otherwise, exclusions are based on individual risk assessments.


Will not accept

Referral agencies


Policies

Written house rules. Compulsory residents' meetings. Assured shorthold tenancy.


VisitorsLimited to immediate family members, in communal areas only.

Resident access



MIXED

Richmond Fellowship - Feversham Crescent

Tel 01904 438979 Fax 01904 425379c/o York Supported Living ServiceGarrow Hill House115 Heslington Road, York YO10 5BS

Web www.richmondfellowship.org.uk Email [email protected]


None.


Lounge, patio garden.Other

YesTV

YesLaundry




Single: £81.345 at

5

Accommodation




Total spaces


Disabled facilities

Furnishings

Facilities

Min

Max

Ave

None

Ongoing

4-5 years

Length of stay

Infrequent. Generally do not operate a waiting list.

Vacancies

Further information

Feversham Crescent offers shared, supported accommodation to 5 people with enduring mental health problems and a local connection to York who do not require 24 hour support. Staff are based on-site on weekdays during office hours, providing general emotional support, and help around a range of issues, including life skills and personal development. "[We] aim to provide... a caring, supportive environment in which tenants can develop their level of independence and reach their full potential. [We also aim] to promote the rights of all tenants to respect, dignity and individual choice." The project also runs a floating support service (see entry in Floating Support section).

Richmond Fellowship.

Group

Work with Mental Health teams and Accommodation Panel to offer best move-on options and support. Can refer to own Floating Support Service.

Support services

2 part time staff based on-site 9am-5pm Mon-Fri, no out of hours support. Keywork system (2-3 residents per worker), weekly meetings. Action plans with agreed outcomes, reviewed every 3 months. Staff provide general emotional support and practical help around issues such as life skills, progressing personal development, accessing voluntary work and liaising with Community Support Teams.

Access to move-on

Regular visits from CPNs.

Health

Target group

People with enduring mental health problems and a local connection to York who do not require 24 hour support.

Age

Referral procedure

Self or agency referrals. Phone (9am-5pm Mon-Fri) or write. Application form completed by applicant/agency prior to interview. Risk assessment. Applicant usually notified of decision within 2 weeks of receipt of full information.

Accept self referrals and referrals from any agency. Many referrals come from Community Mental Health Teams, Intermediate Rehabilitation Services (Mental Health) and the Mental Health Accommodation Panel.

People with a serious risk history of violence or arson. People whose primary issue is drugs or alcohol.


Will not accept

Referral agencies


Policies




Resident access




Scarborough Mental Health Resource Centre

Tel c/o 01723 501555 Fax 01723 501808c/o Customer Relations UnitElders StreetScarborough YO11 1DZ

MIXED

None.

Cooking facilities in own rooms. Also access to one shared kitchen.

Self catering.

Lounge, relaxation room, garden.

Other

YesTV

YesLaundry




Single: approx £3006 at

6

Accommodation

Rooms are fully furnished, with cooking facilities.

Baths 1 to 6 people


Total spaces


Disabled facilities

Furnishings

Facilities

Min

Max

Ave

1 month

1 year

9 months

Length of stay

Infrequent. Operate a waiting list.

Vacancies

Further information

The Scarborough Mental Health Resource Centre provides a residential rehabilitation and recovery service for up to 1 year for 6 people with mental health problems and a local connection to Scarborough. Staff are based on-site 24 hours a day, providing practical and emotional support around a range of issues, including daily living skills, social interaction, accessing community services, finding meaningful activities and monitoring general mental health.

North Yorkshire Social Services.

Group

Staff provide individually tailored support around moving on and accessing appropriate longer term support, as required.

Support services

10 full time and 2 part time staff, sleep-in cover. Keywork system (1-6 residents per worker), at least weekly meetings. Care plans with agreed outcomes, reviewed every 6 months under Care Plan Approach. Staff provide support around daily living skills, social interaction, accessing community services, finding meaningful activities and monitoring general mental health.

Access to move-on

Target group

People with mental health problems and a local connection to Scarborough.

Age

Referral procedure

Self or agency referrals via Customer Relations Unit or direct to Community Mental Health Team. Applicants already in receipt of secondary mental health services can be referred directly by Care Coordinators using Care Programme Approach paperwork.

Accept self referrals and referrals from any agency via Customer Relations Unit. Care Coordinators may use Care Programme Approach paperwork to refer people in receipt of secondary mental health services.

People currently abusing drugs/alcohol. Otherwise, exclusions managed on outcome of individual risk assessments.

Min Max Ave18 65 30

Will not accept

Referral agencies


Policies

Written house rules. Alcohol allowed in own rooms only and usually limited to 2 cans. No written formal agreement.


VisitorsYes, between 8.30am-10pm. No overnight guests.

Resident access



MIXED

Scarborough Mind - Supported Housing

Tel 01723 377257 Fax 01723 377475PO Box 304ScarboroughYO12 5XW



None.



YesTV

YesLaundry



Flat: £80.996 at

6

Accommodation


Baths 1 per person


Total spaces


Disabled facilities

Furnishings

Facilities

Min

Max

Ave

None

Ongoing

-

Length of stay


Vacancies

Further information

Scarborough Mind provides accommodation and support in self contained flats for 6 people with enduring mental health problems. Priority is given to applicants with a local connection to Scarborough. Residents receive visiting support from staff who are based off-site and can stay in the scheme for as long as they feel that they need to. Potential applicants into the scheme can either telephone 01723 377257 during normal office hours or drop in to Westborough Church, Scarborough on Fridays between 12.30pm-3.30pm.

Staff provide advice and support around move-on options.

Support services

4 part time staff and 1 volunteer based off-site visit residents as required, no out of hours support. Keywork system. Action plans with agreed outcomes, reviewed as often as required. Staff practical and emotional support around a range of issues including daily living skills, budgeting, benefits, accessing training and employment opportunities, and making links with specialist agencies.

Access to move-on

Target group

People with enduring mental health problems. Priority given to those with a local connection to Scarborough.

Age

Referral procedure

Self or agency referrals. Phone above number (9am-5pm Mon-Fri) or call in at Westborough Methodist Church, Scarborough (12.30pm-3.30pm Fridays only). Application form. Interview. Risk assessment. May require additional supporting information.


No automatic exclusions within target group. All applicants are considered individually.


Will not accept

Referral agencies


Policies




Resident access




Scarborough Women's Aid

Tel 01723 365609 Fax 01723 355971PO Box 9Aberdeen WalkScarborough YO11 1YX

WOMEN




YesTV

YesLaundry





10

Accommodation

Rooms are fully furnished, with fridges.

Baths 1 to 4 people

Plus extra spaces for up to 22 children.


Total spaces


Disabled facilities

Furnishings

Facilities

Min

Max

Ave

1 night

1 year

6 months

Length of stay

Varies. No waiting list.

Vacancies

Further information

Scarborough Women's Aid provides refuge accommodation in family rooms with shared facilities for 10 women and up to 22 dependent children who are homeless through domestic violence. Staff provide practical and emotional support around all issues relating to domestic violence, including advocacy, legal issues, confidence building, personal safety and accessing education, training and employment opportunities. A child care worker is also available to offer specific support to children at the refuge. Scarborough Women's Aid also runs a Community Support Service (see separate entry in Floating Support section).


Travel

Staff provide advice and support around move-on options. Provide aftercare support.

Support services

2 full time and 1 part time staff based on-site 9am-8pm Mon-Fri, emergency on-call system. Keywork system (2-4 residents per worker), meetings as required. Action plans with agreed outcomes. Staff provide practical and emotional support around all issues relating to domestic violence, including advocacy, legal issues, confidence building and personal safety. Specialist child care worker.

Access to move-on

Visits from Child Health Care Workers.

Health

Target group

Women and their dependent children who are homeless through domestic violence.

Age

Referral procedure

Self or agency referrals. Phone 24 hours for risk and needs assessment.

Accept self referrals and referrals from any agency. Many referrals come from the Police and Social Services.

Schedule One offenders. Those who pose a potentially violent risk to children, women and staff. Women with high mental health, alcohol and/or drug support needs which cannot be met by the project. Adult male children.


Will not accept

Referral agencies

24 hour access via entry phone. Women must inform staff if planning to stay out.

Policies




Resident access



MIXED

YACRO - Supported Housing

Tel 01904 642307 Fax 01904 672947YACRO101 Robinson CourtWalmgate, York YO1 9TR



None.

Own kitchen in flats, shared facilities in houses.

Self catering.

Lounge.Other

YesTV

YesLaundry



Contact project for details of charges.Single: See below19 atFlat: See below15 at

34

Accommodation

Flats and houses are fully furnished.


In main hostel and dispersed, shared houses.


Total spaces


Disabled facilities

Furnishings

Facilities

Min

Max

Ave

-

1 year

6 months

Length of stay

Varies.

Vacancies

Further information

YACRO (York Association for the Care and Resettlement of Offenders) provides accommodation and support for 34 vulnerable ex-offenders with support needs. The accommodation comprises 15 spaces in self contained flats in Robinson Court, which has 24 hour sleep-in cover, and a further 19 spaces in dispersed houses across the City of York. Residents living in the dispersed houses receive visiting support, which can be up to daily, according to need. All applicants are thoroughly assessed at the point of entry into the scheme and are allocated to either Robinson Court or the shared houses, according to their support needs.

YACRO.

Group

Staff provide advice and support around exploring move-on options.

Support services

20 support staff, sleep-in cover at Robinson Court, up to daily visiting support in shared houses, emergency on-call system. Keywork system. Action plans with agreed outcomes. Staff provide practical and emotional support to residents to motivate them to make changes in their lives, thereby preventing the risk of re offending.

Access to move-on

Target group

Vulnerable ex-offenders with support needs.

Age

Referral procedure

Probation referrals only. Phone (9am-5pm Mon-Fri) or write. Application form. Interview. Risk and needs assessment.

Probation referrals only. Do not accept self referrals or referrals from any other type of agency.

No automatic exclusions within the target group. All applicants are risk assessed.


Will not accept

Referral agencies


Policies

Licence agreement.


VisitorsYes, adults only and must leave by 10.30pm. Can stay overnight with staff permission.

Resident access




York Arc Light Project - Orwin House

Tel 01904 870700 Fax 01904 87070076 Burnholme AvenueHeworthYork YO31 0NB

MIXED

None.



YesTV

YesLaundry



£3-£4.50pw required from residents in receipt of benefits.

2 bed: £131.791 atSingle: £131.795 at

7

Accommodation


Baths 1 to 7 people


Total spaces


Disabled facilities

Furnishings

Facilities

Min

Max

Ave

None

None

7 months

Length of stay


Vacancies

Further information

York Arc Light Project's Orwin House is a "wet" house project which provides accommodation and support on an ongoing basis for 7 single homeless people, including couples, with long term alcohol problems who have been referred by agencies operating in the York area. Staff are based on-site 24 hours a day and provide practical and emotional support around a range of daily issues, including budgeting, decision making, confidence building, personal hygiene and managing drink dependencies. Staff also assist with all aspects of moving on, and visit ex-residents once they have moved into their own accommodation.

York rail station - 3 miles.

York Arc Light Project.

Group

Travel

Staff provide help with moving on, including finding furniture, moving in and dealing with landlords. Offer follow-up support to ex-residents once they have moved out. Have 1 Housing Association nomination per year.

Support services

4 full time and 3 part time staff, sleep-in cover. Keywork system (2 residents per worker), with meetings as required. Action plans with agreed outcomes, reviewed at least every 6 months. Staff provide practical and emotional support around a range of day to day issues, including budgeting, decision making, confidence building, personal hygiene and managing drink dependencies.

Access to move-on

Specialist alcohol, drugs and mental health support workers on staff team. Weekly visits from nurse and GP, as required.

Health

Target group

Single homeless people with long term alcohol problems, who have been referred by agencies operating in the York area. Can accommodate up to 6 couples. May accept applicants with dogs.

Age

Referral procedure

Agency referrals only. Call in, phone (9am-5pm Mon-Fri) or write. Application form completed by applicant and agency. Interview. Require proof of ID.

Accept referrals from any agency operating in the York area. Do not accept self referrals or referrals from agencies outside the York area. Many referrals come from the Peasholme Charity, Salvation Army and other York Arc Light projects.

Arsonists. Otherwise, applications are considered on a case by case basis.


Will not accept

Referral agencies


Policies

Written house rules. Licence agreement.


VisitorsYes, but not usually overnight unless with special permission.

Resident access



MIXED

York HA - Mental Health Schemes



7 units are fully wheelchair accessible.

Own kitchen in flats, shared facilities in other schemes.

Self catering.

Other

YesTV

YesLaundry


Showers None

Contact service for details of charges.Flat:Bedsit: See below4 atSingle: See below12 at

30

Accommodation

Accommodation is fully furnished, some with own cooking facilities.

Baths 1 per person

See below14 at

In 8 schemes.


Total spaces


Disabled facilities

Furnishings

Facilities

Min

Max

Ave

6 months

Permanent

Ongoing

Length of stay

Infrequent. Operate a waiting list of 4 people.

Vacancies

Further information

York Housing Association provides accommodation and support in 8 schemes for 30 single people with mental health problems. Priority is given to applicants with a local connection to York. The accommodation comprises a range of self contained flats, bedsits and single rooms, with shared facilities. Accommodation can be permanent. Support is provided by staff, who are based off-site during normal office hours at some schemes, whilst visiting others, according to the specific individual support needs of the residents.


Group

Accommodation can be permanent, although help is given to those wishing to move on.

Support services

Support staff based on-site 9am-5pm Mon-Fri at some schemes, off-site with up to weekly visiting support at other schemes, no out of hours support. Keywork system. Support plans with agreed outcomes, reviewed annually. The nature and intensity of support provided by the service varies from resident to resident, but covers all issues relating to supporting a tenancy.

Access to move-on

Target group

Single people with mental health problems. Priority given to applicants with a local connection to York. May accept applicants with dogs.

Age

Referral procedure

Mental health agency referrals only. Phone (9am-5pm Mon-Fri) or write. Application form. Interview. Agency informed of outcome. Require proof of ID.

Only accept referrals from mental health professionals. Most applicants are referred by their CPN or psychiatrist.

No automatic exclusions within the target group.


Will not accept

Referral agencies


Policies

Assured tenancy.



Resident access




York Women's Aid

Tel 01904 646630 Fax 01904 622994PO Box 457YorkYO1 9YJ

Web www.yorkwomensaid.org Email [email protected]

WOMEN

One room is fully wheelchair accessible, with grab rails.


Lounge, playroom, garden.Other

YesTV

YesLaundry





10

Accommodation

Rooms are fully furnished, with ensuite facilities.

Baths 1 per person

With extra spaces for up to 23 children.


Total spaces


Disabled facilities

Furnishings

Facilities

Min

Max

Ave

1 night

9 months

3-6 months

Length of stay

Weekly. Operate a waiting list of 2 people.

Vacancies

Further information

York Women's Aid provides emergency accommodation in single and family rooms, with ensuite facilities and sleep-in cover for 10 women and up to 23 of their dependent children who are fleeing domestic violence. Same sex couples may also be admitted. Staff provide practical and emotional support around all issues relating to domestic violence, including advocacy, legal issues, benefits, personal safety, confidence building, and accessing training/employment opportunities. York Women's Aid also runs an outreach support service for 15 women (see separate entry in Floating Support section).


Travel

Resettlement worker provides advice and support around securing move-on accommodation. Weekly follow-up support for up to 6 months. Have 30 local authority and 10 housing association nominations per year.

Support services

3 full time, 2 part time staff, 2 volunteers, sleep-in cover. Keywork system (5 residents per worker), weekly meetings. Action plans with agreed outcomes, reviewed monthly. Staff provide practical and emotional support around all issues relating to domestic violence, including advocacy, legal issues, benefits, personal safety, confidence building, and accessing training/employment opportunities.

Access to move-on

Regular visits from Health Visitors.

Health

Target group

Women and their children who are fleeing domestic violence. May accept same sex couples.

Age

Referral procedure

Self or agency referrals. Phone 24 hours daily with details. Process takes approximately 20 minutes. Require proof of ID.


Carry out individual risk assessments although generally cannot accept arsonists or sex offenders.


Will not accept

Referral agencies

Must be in by 11.30pm Sun-Thurs, 2am Fri-Sat.

Policies

Written house rules. Licence agreement.



Resident access



69FLOATING SUPPORT


The schemes listed in this section offer visiting support to people in their own homes. The schemes are usually for people who are at risk of losing their tenancy or who would benefit from support in developing their independence. Some schemes are specifically for homeless people, people with mental health problems, vulnerable young people, travellers, and women experiencing domestic violence. Some projects are only for people living in a particular local area and some are only for tenants living in Council or Housing Association accommodation.

In addition to the schemes listed in this section is Foundation Housing's York Probation Floating Support Scheme which provides support for up to 15 people who are 18+ and who have previously offended. Contact 01904 529560 for further details.

..............................Broadacres HA - Floating Support Service 70 ............................................City of York Council - Travellers 70

............................City of York Council Tenant Support Service 71 ...........................................Foundation Housing - Harrogate 71

.......................Foundation Housing - York Independent Living 72 ............Hambleton and Richmondshire Mental Health Services 72

.........................Harrogate and District Women's Aid Outreach 73 .........................Harrogate and Selby Floating Support Service 73

....................Leeds Federated HA - Harrogate Floating Support 74 ..........................................Malton Floating Support Service 74

.........................Richmond Fellowship - York Supported Living 75 ............................Salvation Army - Solid Foundations Project 75

...............Scarborough Mental Health Floating Support Service 76 ......................Scarborough Women's Aid Community Support 76

.............Stonham - Ryedale and Scarborough Tenancy Support 77 ............................York HA - Ryedale Flexible Support Scheme 77

...........................York HA - Scarcroft Project Floating Support 78 ................................York HA - York Flexible Support Scheme 78

..........................York Women's Aid Outreach Support Service 79


70 FLOATING SUPPORT

Broadacres HA - Floating Support Service

Broadacres Housing AssociationYork Vale HouseEast Road, Northallerton DL6 1RP

01609 767900 or 766879

Vulnerable people with a range of support needs who require help with maintaining their tenancy.

Target group

01609 778859floating-support@broadacres.org.ukEmailwww.broadacres.org.ukWeb

TelFax

AgeMin 16 Max None

Area servedHambleton and Richmondshire District Councils.

Will not acceptNo automatic exclusions. All applicants are assessed individually.

Referral procedureSelf or agency referrals. Phone (9am-5pm Mon-Fri) to make initial contact. Applicants are visited in their homes for an initial assessment before being allocated to either the short term or the longer term scheme.

Referrals


Support

Support available Monday-Friday 9am-5pm. Nature and intensity of the support depends on outcome of initial assessment, up to twice weekly on an ongoing basis if required. Support is geared towards preparing users for confident, independent living. Can include help with managing money, accessing benefits, personal safety, social skills and signposting to specialist agencies.

Duration of supportMin None Max Ongoing Ave 2 years

Further information

Broadacres Housing Association provides a floating support service for 125 vulnerable people with a range of support needs in Hambleton and Richmondshire who require help with maintaining their tenancies. Applicants are thoroughly assessed at the point of entry into the scheme and are either allocated to the short term scheme (up to 2 years) or the longer term scheme, which offers ongoing support. There are 75 spaces in the short term scheme and 50 in the longer term scheme. Applicants can also move between schemes as their needs change. Support is geared towards preparing users for confident, independent living.

Broadacres Housing Association.Group

75 (short term) 50 (longer term)Maximum number of users

City of York Council - Travellers

c/o Homeless ServicesFirst Floor, 10-12 George Hudson StreetYork YO1 6ZE

01904 613161 ext 3180

Travellers, including couples and people with children.

Target group

01904 635742TelFax

AgeMin 16 Max None

Area servedCity of York Council.

Will not acceptNo automatic exclusions within target group. All applicants are assessed individually.

Referral procedureSelf referrals. Call in, phone (9am-5pm daily) or write. Application form. May require additional supporting information.

Referrals

Accept self referrals.

Support

6 part time staff cover 3 sites, providing visiting support at least twice weekly, emergency out of hours support. "The nature of support provided is based on individual or family need and can fluctuate accordingly."

Duration of supportMin None Max Ongoing Ave None

Further information

City of York Council provides 3 permanent traveller sites in York with 55 pitches for travellers, including couples and people with children. 6 part time workers who are based at the Council's three hostels provide visiting support at least twice weekly. "The nature of support provided is based on individual or family need and can fluctuate accordingly."

City of York Council.Group

55Maximum number of users


FLOATING SUPPORT 71

City of York Council Tenant Support Service

City of York Council Community ServicesPO Box 407York YO1 7YN

01904 551203

Tenants renting property in York who require tenancy related support. Priority is given to City of York Council tenants and 16-17 year olds waiting to join the housing register. Can support couples and people with children.

Target group

01904 551290TelFax

AgeMin 16 Max None


Will not acceptPeople with mental health problems and/or addictions which are not being addressed with the support of relevant agencies.

Referral procedureSelf or agency referrals. Call in, phone (8.30am-5pm Mon-Fri) or write. Application form. Applicant contacted when vacancy arises. Require as much background information as possible, including details of any potential risk to support workers.

ReferralsAccept self referrals and referrals from any agency.

Support

Support available Monday-Friday 9am-5pm for at least weekly visits, no out of hours support. One support worker manages 13 service users. Provides support around a range of tenancy related issues, including setting up home, applying for grants/loans, managing money, living skills, accessing benefits, making links with the local community and accessing training/employment.

Duration of supportMin 13 weeks Max 1 year Ave 18 weeks

Further informationThe City of York Council's Tenant Support Service provides tenancy related support for up to one year to anyone renting property in York. However the service is primarily for tenants of City of York Council and 16-17 year olds waiting to join the housing register and referrals are prioritised accordingly. "Although the service is supposed to take self referrals this doesn't happen very often as there is already a large waiting list...referrals are prioritised and only those in need of the most urgent need are given support. The amount of support is split between tenants and 16-17 year olds awaiting inclusion onto the housing register"

City of York Council Housing Department.Group


Foundation Housing - Harrogate

c/o Foundation HousingHaywra House3 Haywra Street HG1 5BJ

01423 554380

Single homeless people and ex-offenders with a local Harrogate connection. Can support people with children.

Target group

01423 522480harrogate@foundationhousing.org.ukEmailwww.foundationhousing.org.ukWeb

TelFax

AgeMin 16 Max None

Area servedHarrogate Borough Council.

Will not acceptNo automatic exclusions within target group. All applicants are risk assessed.

Referral procedureSelf or agency referrals. Call in, phone (9am-5pm Mon-Fri) or write. Application form completed by applicant/agency prior to interview. Risk assessment. Applicant informed of decision within 7 days of assessment.

Referrals

Accept self referrals and referrals from any agency. Many referrals come from the Probation Service, drug agencies and Social Services.

Support

Support staff visit service users up to daily according to need, emergency out of hours support available by arrangement. Support is geared towards moving service users towards confident, independent living and may include help with budgeting, benefits, living skills, employment/training, developing social skills, and gaining access to specialist services.

Duration of supportMin - Max 2 years Ave -

Further information

Foundation Housing's Harrogate Team provides a visiting support for up to 2 years for single homeless people and ex-offenders with support needs and a local connection to Harrogate. 27 of the spaces in the scheme are designated for ex-offenders. "Customers are supported in managing their tenancies, establishing positive routines and developing life skills. Support workers and customers [work together to] identify individual support needs and agree a timetable of regular contact based on individual need."

Foundation Housing.Group



72 FLOATING SUPPORT

Foundation Housing - York Independent Living

c/o Second Floor, Marlborough HousePoppleton Business ParkWestminster Place, York YO26 6RW

01904 529560

Vulnerable young people aged 16-25 living in the City of York who required tenancy related support.

Target group

01904 781199york@foundationhousing.org.ukEmailwww.foundationhousing.org.ukWeb

TelFax

AgeMin 16 Max 25



Referral procedureAgency referrals only. Phone (9am-5pm Mon-Fri) or write. Application form. Interview. Risk assessment. Require as much information as possible relating to support needs.

Referrals


Support

Support available Monday-Friday 9am-5pm for up to twice weekly visits. Average 6 service users per support worker. Nature and intensity of support depends on individual needs. Designed to equip users with practical skills to manage their tenancy successfully. May include help with budgeting, benefits, accessing employment/training, and linking in with specialist agencies, for example.

Duration of supportMin None Max 2 years Ave -

Further information

The York Independent Living Service supports up to 12 vulnerable young people aged 16-25 living in the City of York who required tenancy related support. The exact nature and intensity of support provided by the service varies widely, depending on the individual support needs of the users but support is generally geared towards equipping users with the practical skills to enable them to manage their tenancy successfully. This may include help with managing money, developing social skills, accessing employment/training opportunities and/or getting in touch with specialist support agencies.

Foundation Housing.Group


Hambleton and Richmondshire Mental Health Services

c/o Community Mental Health TeamsFriarage HospitalNorthallerton DL6 1JG

c/o 01609 763410

People suffering from mental illness or substance misuse problems who have been referred by Hambleton and Richmondshire Community Mental Health and Substance Misuse Teams or HARCAS (Hambleton and Richmondshire Community Addiction Service).

Target group

01609 764634TelFax

AgeMin 18 Max 65

Area servedHambleton and Richmondshire District Councils.

Will not acceptAnyone not included in the target group, although may occasionally accept 16-17 year olds.

Referral procedureNamed agency referrals only, who write with details.

Referrals

Only accept referrals from Hambleton and Richmondshire Community Mental Health and Substance Misuse Teams and HARCAS. Do not accept self referrals or referrals from any other agency.

Support

Support available Monday-Friday 8.30am-6pm for up to twice weekly visits, out of hours support by arrangement. Average 15 service users per support worker. Staff provide practical support around a range of issues "to motivate and encourage service users towards recovery", including setting up home, maximising income and developing social skills.

Duration of supportMin 1 day Max Ongoing Ave 18 months

Further informationHambleton and Richmondshire Mental Health Services provides a floating support service for people living in Hambleton and Richmondshire, including couples and people with children, who are suffering from mental illness or substance misuse problems. The service only accepts referrals from Hambleton and Richmondshire PCT Community Mental Health and Substance Misuse Teams and HARCAS (Hambleton and Richmondshire Community Addiction Service). Service users are visited in their homes up to twice weekly according to need, receiving support around a range of issues relating to successfully maintaining a tenancy. They can stay in the service for as long as they feel they need it.



FLOATING SUPPORT 73

Harrogate and District Women's Aid Outreach

Community House46/50 East ParadeHarrogate HG1 5RR

01423 858335 helpline

Any woman who is experiencing or who has experienced domestic abuse. Can support women with children.

Target group

01423 [email protected]

TelFax

AgeMin 16 Max None


Will not acceptNo automatic exclusions within target group.

Referral procedureSelf or agency referrals. Phone to make initial contact (10am-3pm Mon-Fri).

Referrals

Accept self referrals and referrals from any agency. Many referrals come from police, Social Services, health professionals, Victim Support and Carers Resource.

Support

Support available Monday-Friday 10am-3pm, on average for weekly visits. Staff provide practical and emotional support around all issues relating to domestic violence, including help with accessing housing, benefits, legal advice, mental health services, and drug and alcohol agencies. Also provide an advocacy service.

Duration of supportMin None Max None Ave 6 months

Further information

Harrogate and District Women's Aid Outreach Support Service "offers practical and emotional support to women in the community who are still involved in, or wanting to leave abusive situations or who are still suffering the effects of previous violence. Women can access support at the Outreach office or at a neutral location, or we can visit a home if it is safe to do so. All our trained workers are non-judgemental and aim to empower women to make their own choices." The service can also offer support to women with children. Harrogate and District Women's Aid also provide refuge accommodation (see separate entry in Women's Refuges section).

VariesMaximum number of users

Harrogate and Selby Floating Support Service

c/o Chevin Housing AssociationRoyd HouseLow Mills, Guiseley LS20 9LU

0845 270 1088

Chevin Housing Association tenants living in Harrogate and Selby who require tenancy related support. The Harrogate scheme primarily supports people with learning difficulties although people with general support needs may also be accepted.

Target group

0113 250 0302TelFax

AgeMin 16 Max None

Area servedHarrogate and Selby District Councils.

Will not accept"People [who] pose an obvious risk to staff." People with specialist support needs which cannot be met by the service alone.

Referral procedureSelf or agency referrals. Phone (9am-5pm Mon-Fri) or write. Application form. If suitable, applicant visited for assessment.

Referrals

Accept self referrals and referrals from any agency. Many referrals come from Foundation Housing and Social Services.

Support

Support available Monday-Friday 8am-5pm, usually for fortnightly visits, no out of hours support. Average 10 service users per support worker. Staff provide support around a range of issues including setting up home, budgeting, benefits, finding a job, maximising income, making links with the local community and working with specialist agencies.

Duration of supportMin 1 month Max 1 year Ave 6 months

Further information

Chevin Housing Association provides tenancy related support for up to one year for 12 Chevin Housing Association tenants living in Harrogate and Selby, including couples and people with children. "The Harrogate service mainly supports residents with learning difficulties but will also consider any other client with issues that pertain to support in relation to tenancy and tenancy sustainment issues. The Selby service will assist any tenant who has tenancy related issues that they need help and assistance with." Staff usually visit service users on a fortnightly basis and offer support around a range of issues, including setting up home, budgeting and working with specialist agencies.

Chevin Housing Association.Group



74 FLOATING SUPPORT

Leeds Federated HA - Harrogate Floating Support

Unit 1A, Hornbeam Business ParkHookstone RoadHarrogate HG2 8RB

0113 386 1039 or 1135

People living in Harrogate "who are experiencing some difficulty in their lives." Can support couples and people with children.

Target group

0113 386 [email protected]

TelFax

AgeMin 16 Max None


Will not acceptNo automatic exclusions. All applicants are risk assessed.

Referral procedureAgency referrals only. Call in, phone (9am-5pm Mon-Fri) or write. Application form completed by applicant and agency prior to interview. Risk and needs assessment. Applicant notified of outcome within 7 days.

Referrals

Accept referrals from any agency. Do not accept self referrals. Many referrals come from Harrogate Borough Council.

Support

Support available Monday-Friday 9am-5pm for weekly visits, no out of hours support. Staff provide individually tailored support around such issues as budgeting, benefits, social skills, decision making, health issues, parenting skills, resolving neighbour disputes, making links with the local community, accessing training and/or employment, and linking in with specialist agencies.

Duration of supportMin None Max 2 years Ave -

Further information

Leeds Federated Housing Association's Harrogate Floating Support Scheme provides tenancy related support, usually on a weekly basis, for up to 2 years for 7 people living in Harrogate "who are experiencing some difficulty in their lives." The service can also support couples and people with children. "We offer individual, tailored support as well as assistance with accessing other support services in the area... our service is open to all sections of the community and we hope to achieve long term stability and confidence through the promotion of independent living skills".


Malton Floating Support Service

c/o Sylvan House12-16 Woodlands RoadMiddlesbrough TS1 3DE

01653 691062

People with enduring mental health problems.

Target group

01653 691062TelFax

AgeMin 18 Max 65

Area servedRyedale District Council.

Will not acceptPeople who are not self medicating. "People who are considering suicide".

Referral procedureStatutory agency referrals only. Write to make initial contact. Application form. Require Community Care and pre-admission assessment.

Referrals

Only accept referrals from health and social care professionals, including psychiatric teams, Community Mental Health Teams, Crisis Intervention and Assertive Outreach teams. Do not accept self referrals or referrals from any other type of agency.

SupportSupport available Monday-Friday 9am-5pm for weekly visits. Average 5 service users per support worker. Staff provide advice and support around a range of issues, including daily living skills, financial issues, accessing social, educational and occupational issues, networking with care teams, and monitoring the general mental health of service users.

Duration of supportMin 6 months Max 2 years Ave 2 years

Further information

Mental Health Matters provides a floating support service in Malton for up to 2 years for 15 people with enduring mental health problems. "The fundamental objective [of the service] is to give clients the opportunity to manage their tenancy by encouraging social integration and the development of a structured lifestyle... founded upon informed decision making. [This will lead to] enhanced social, educational and occupational opportunities."

Mental Health Matters.Group



FLOATING SUPPORT 75

Richmond Fellowship - York Supported Living

Garrow Hill House115 Heslington RoadYork YO10 5BS

01904 438979

People with mental health problems who have been referred by Selby and York PCT Community Mental Health Teams. "Prospective clients should be capable of maintaining a reasonable level of self-care with available staff support".

Target group

01904 425379york.sls@richmondfellowship.org.ukEmailwww.richmondfellowship.org.ukWeb

TelFax

AgeMin 18 Max None


Will not acceptPeople whose primary problem is drug or alcohol based. People with a serious risk history (eg: violence, arson) would be subject to risk assessment.

Referral procedureNamed agency referrals only. Phone (9am-5pm Mon-Fri) or write. Application form. Full risk and needs assessment.

Referrals

Only accept referrals from Selby and York PCT Community Mental Health Teams. Do not accept self referrals or referrals from any other type of agency. "If a service user contacts us we will advise them on how to go about accessing a service like ours."

Support

Support available Monday-Friday 9am-5pm for at least fortnightly visits, access to general 24 hour support helpline. Average 13 service users per support worker. Staff provide general emotional support, and practical help around developing life skills, personal development, accessing voluntary work and courses and liaising with Community Support Teams.

Duration of supportMin None Max Ongoing Ave 2-3 years

Further information

York Supported Living Service provides floating support for 27 people with mental health problems who have been referred by Selby and York PCT Community Mental Health Teams. Prospective service users should be capable of maintaining a reasonable level of self-care with available staff support. "[We] support and assist clients... to lead independent, stable and fulfilling lives and to maintain or improve their housing situation."

Richmond Fellowship.Group


Salvation Army - Solid Foundations Project

Salvation ArmyGillygateYork YO31 7EA

01904 630470

Former rough sleepers who require support with setting up and sustaining a new tenancy. Applicants must be actively engaged in resettlement process to be considered for the scheme.

Target group

01904 672660TelFax

AgeMin 16 Max None



Referral procedureSelf or agency referrals. Call in, phone (9am-5pm Mon-Fri) or write. Application form. Interview. Risk assessment.

Referrals


Support

Support available Monday-Friday 9am-5pm for 10 hours per week initially, decreasing over time. Average 6 service users per support worker. Staff provide help with all aspects of setting up a tenancy, including finding furniture, dealing with service providers, making improvements, budgeting, benefits, making links with the community and accessing services. Provide emotional support as required.


Further information

The Salvation Army's Solid Foundations Project provides a floating support service for former rough sleepers who require support with setting up and sustaining a new tenancy. Staff visit service users for up to 10 hours per week initially, offering advice and support around all issues relating to setting up and sustaining a tenancy, including finding furniture, setting up contacts with service providers, making improvements, budgeting, benefits, making links with the community and accessing specialist services as required. The support decreases over time as the user becomes more independent.




76 FLOATING SUPPORT

Scarborough Mental Health Floating Support Service

c/o Customer Relations UnitElders StreetScarborough YO11 1DZ

c/o 09459 501555

People living in the districts of Ryedale and Scarborough who have mental health problems and require tenancy related support. Can support people with children.

Target group

01723 501808TelFax

AgeMin 18 Max 65

Area servedScarborough Borough Council and Ryedale District Council.


Referral procedureSelf or agency referrals via Customer Relations Unit, Care Coordinators and GPs, who can write to the Community Mental Health Team. Phone (9am-5pm Mon-Fri) or write. Those already in receipt of services can be referred directly by their Care Coordinator.

Referrals

Accept self referrals and referrals from any agency via Customer Relations Unit. Care Coordinators may refer those in receipt of services and GPs can write to the Community Mental Health Team.

Support

Support available Monday-Friday 9am-5pm for at least weekly visits according to need. One support worker covers whole service. Provides practical and emotional support relating to the development of independent living skills, including help with budgeting, benefits, developing social networks and using community services.

Duration of supportMin None Max 2 years Ave 18 months

Further information

Scarborough Mental Health Floating Support Service provides a visiting service for 9 people with mental health problems in Ryedale and Scarborough, including people with children. The service is available for up to 2 years and "offers practical based support, promot[ing] independence and wellbeing for people living in their own homes".

Integrated Mental Health Services.Group


Scarborough Women's Aid Community Support

c/o 59-61 Falsgrave RoadScarboroughYO11 5EA

01723 381808

Women and their children who have experienced or are currently experiencing domestic violence.

Target group

Tel

AgeMin 18 Max None

Area servedScarborough Borough Council.

Will not acceptAnyone not included in the target group.

Referral procedureSelf or agency referrals. Phone (9am-5pm Mon-Fri) for risk assessment. Out of hours, call refuge on 01723 365609.

Referrals


Support

Support available Monday-Friday 9am-5pm, out of hours by arrangement. Nature and intensity of support varies widely. May include help with legal issues, advocacy, personal safety, building support networks, accessing benefits, finding training/employment and accessing other specialist services as required.

Duration of supportMin None Max Varies Ave Varies

Further informationScarborough Women's Aid's Community Support Service provides practical and emotional support to women and their children who have experienced or are currently experiencing domestic violence. The nature and intensity of the support offered by the service varies widely depending on individual circumstances. Support may include help with legal issues, advocacy, personal safety, building support networks, accessing benefits, finding training/employment and accessing other specialist services as required. Scarborough Women's Aid also provides refuge accommodation (see separate entry in Women's Refuges section).



FLOATING SUPPORT 77

Stonham - Ryedale and Scarborough Tenancy Support

c/o First Floor SuiteYorkshire Bank Chambers24 Huntriss Row, Scarborough YO11 2EF

01723 366566

People living in Ryedale and Scarborough who are in need of tenancy related support, including couples and people with children.

Target group

01723 374837TelFax

AgeMin 16 Max None

Area servedRyedale District Council and Scarborough Borough Council.


Referral procedurePhone (9am-4.30pm Mon-Fri) or write. Contact details listed are for Scarborough service. For Ryedale, write to The Portacabin, Community Building, Wentworth Street, Malton YO17 7BN, telephone/fax 01653 694703.

Referrals


SupportSupport available Monday-Friday 9am-4.30pm, usually for weekly visits although the intensity of support can vary from user to user. Support centred around successful tenancy sustainment, including help with managing rent arrears, nuisance issues, finding training/employment and getting in touch with relevant specialist agencies.

Duration of supportMin - Max 2 years Ave 6-12 months

Further information

Stonham's Ryedale and Scarborough Tenancy Support Service provides a floating support service for up to 2 years for people living in Ryedale and Scarborough who are in need of tenancy related support, including couples and people with children. The service can support 19 people living in Ryedale and 39 people living in Scarborough. The nature and intensity of support offered by the service varies according to the specific needs of the user but is usually offered on a weekly basis around issues including managing rent arrears, nuisance issues, finding training/employment and getting in touch with relevant specialist agencies.

Stonham Housing Association.Group


York HA - Ryedale Flexible Support Scheme

c/o Housing DepartmentRyedale District CouncilRyedale House, Malton YO17 7HH

c/o 01653 600666

Vulnerable people with a history of homelessness who have received accommodation through Ryedale District Council and require support with setting up and maintaining their new tenancy.

Target group

Tel

AgeMin 16 Max None

Area served

Will not acceptNo automatic exclusions within the target group. All applicants are assessed individually.

Referral procedureAll referrals via Ryedale District Council, at above address and phone number. Phone (9am-5pm Mon-Fri). Application form. Interview. Risk assessment.

ReferralsAccept referrals from Ryedale District Council only. Do not accept referrals via any other route.

Support

Support available Monday-Friday 9am-5pm for up to weekly visits, emergency on-call system. Average 7 service users per support worker. Staff provide practical and emotional support around issues relating to setting up and maintaining a new tenancy, including dealing with utility providers, making improvements, maximising income and making links with the community.

Duration of supportMin None Max 2 years Ave 6-18 months

Further informationYork Housing Association's Flexible Support Scheme in Ryedale provides a visiting support service for up to 2 years for 20 vulnerable people with a history of homelessness who have received accommodation through Ryedale District Council and require support with setting up and maintaining their new tenancy. The intensity of support provided by the service varies from user to user and can be up to weekly, according to individual need.

York Housing Association.Group



78 FLOATING SUPPORT

York HA - Scarcroft Project Floating Support

York Housing Association2 Apha Court, Monks Cross DriveHuntingdon, York YO32 9WN

01904 636061

Vulnerable young people aged 16-19 living in York who require support around maintaining their tenancy.

Target group

01904 [email protected]

TelFax

AgeMin 16 Max 19


Will not acceptNo automatic exclusions within target group. Individuals may be risk assessed and deemed unsuitable if they have high support needs which cannot be met by the service.

Referral procedureAgency referrals only. Phone (9am-5pm Mon-Fri) or write. Application form completed by applicant and agency prior to interview. May require risk assessment.

Referrals


Support

Support staff visit young people as required. Provide practical and emotional support around all aspects of tenancy sustainment, including daily living skills, budgeting, benefits, making links with the local community, exploring training/employment opportunities, and accessing specialist services, as required.


Further information

The Scarcroft Project's Floating Support Scheme provides visiting support for up to 2 years for 2 vulnerable young people aged 16-19 living in York who require support around maintaining their tenancy. Staff provide advice and support around all aspects of tenancy sustainment, including daily living skills, budgeting, benefits, making links with the local community, exploring training/employment opportunities, and accessing specialist services as required. The Scarcroft Project also provides supported accommodation in York (see entry in Longer Stay Accommodation section).



York HA - York Flexible Support Scheme

York Housing Association2 Apha Court, Monks Cross DriveHuntingdon, York YO32 9WN

01904 636061

People living in social housing in York requiring support with establishing and/or maintaining their tenancy who have been referred to the service by their landlord. Can support couples and people with children.

Target group

01904 612623TelFax

AgeMin 16 Max None


Will not acceptNo automatic exclusions. Individuals may be risk assessed and deemed unsuitable if they have high support needs which cannot be met by the service.

Referral procedureNamed agency referrals only. Write with details. Application form completed by applicant and agency. Visiting assessment.

Referrals

Only accept referrals from registered social landlords and City of York Council. Do not accept self referrals or referrals from any other type of agency.

Support

Support available Monday-Friday 9am-5pm, at least monthly visits according to need, no out of hours support. Support includes help setting up home, budgeting, debt advice, social skills, and accessing training/employment. "The support is primarily to enable a tenant to establish and maintain their tenancy and the support could include anything that could affect the tenant's ability to do this."

Duration of supportMin 3 months Max 2 years Ave

Further information

York Housing Association's Flexible Support Scheme in York provides a floating support service for up to 2 years for 30 people living in RSL or Council accommodation in York (including couples and people with children) who require support with establishing and/or maintaining their tenancy. Most referrals come from registered social landlords, but the project can also accept referrals from City of York Council. Staff visit service users at least monthly, according to need. "The support is primarily to enable a tenant to establish and maintain their tenancy and the support could include anything that could affect the tenant's ability to do this."




FLOATING SUPPORT 79

York Women's Aid Outreach Support Service

71a WalmgateYorkYO1 9TZ

01904 646036

Women who are affected by, suffering or surviving domestic abuse, including women with children.

Target group

01904 655287www.yorkwomensaid.orgWeb

TelFax

AgeMin 16 Max None

Area servedCity of York Council, Selby District Council and parts of Hambleton and Ryedale District Councils.


Referral procedureSelf or agency referrals. Phone (9am-5pm Mon-Fri) with details.

Referrals

Accept self referrals and referrals from any agency. Many referrals come from the Police.

Support

Support available Monday-Friday 9am-7.30pm usually for weekly visits. Out of hours support via the refuge on 01904 646630. Average 10 service users per support worker. Staff provide advice and support around all issues relating to domestic violence, including personal safety, counselling, legal issues, housing advice, signposting to specialist agencies, and help with developing vocational skills.

Duration of supportMin 1 visit Max Ongoing Ave 3-6 months

Further information

York Women's Aid's Outreach Support Service provides visiting support, usually on a weekly basis, for 15 women who are affected by, suffering from or surviving domestic abuse, including women with children. Staff provide advice and support around all issues relating to domestic violence, including personal safety, counselling, legal issues, housing advice, signposting to specialist agencies, and help with developing vocational skills. Women in the Outreach Support Service who require emergency out of hours support should call the refuge on 01904 646630. York Women's Aid also provides refuge accommodation (see separate entry in Women's Refuges section).




This section contains details of advice, practical help and support services specifically for homeless people and those in housing need.

Included are initial contact points for local authority housing and homeless advice. Also included are furniture projects that offer low cost furniture and bond schemes that offer guaranteed bonds for accessing private accommodation.

Mediation for neighbour disputes and homeless people are included in the Advice and Support Services section.

Some agencies included in the Advice and Support Services section of this directory also give housing advice, eg Citizens Advice Bureaux (CABx).

Community Legal Service (CLS) funding may be available to help with some or all of the costs involved in legal cases (including homelessness and housing cases) provided by some not-for-profit agencies and private practice solicitors. All CLS funded legal services can be found on the website www.clsdirect.org.uk

There are also several websites which give information and advice on homelessness and housing problems:

The Advice and Support section of Shelter's website (www.shelter.org.uk) is for anyone wanting housing advice in the UK. It includes information about homelessness, finding accommodation, help with housing costs, home ownership and private renting, and information on local sources of housing advice.

The Adviceguide website (www.adviceguide.org.uk) contains advice and information on a range of subjects, including housing.

Details of other websites about homelessness can be found on the Homeless Pages website (www.homelesspages.org.uk).

81HOMELESS ADVICE AND PRACTICAL HELP

Bond Guarantee Scheme York.............................................. 82 Bond Scheme Selby........................................................... 82

Carecent.......................................................................... 82 Catholic Housing Aid Society - York ....................................... 83

City of York Council - Customer Advice Centre .......................... 83 City of York Council - Homelessness Prevention Team............... 83

Community Furniture Store (Selby) ........................................ 84 Community Furniture Store (York) ......................................... 84

Craven Furniture Store ........................................................ 84 Craven Housing - Homelessness and Advice Team................... 85

Darlington Bond Scheme..................................................... 85 Essential Needs.................................................................85

Foundation Housing Scarborough......................................... 86 Hambleton Bond Scheme .................................................... 86

Hambleton District Council - Homeless Section ....................... 86 Harrogate Borough Council - Housing Aid and Advice................ 87

North Yorkshire Housing Advice Resource Project (HARP)........... 87 Peasholme Centre ..............................................................87

Richmond and Catterick Furniture Store ................................. 88 Richmondshire Bond Guarantee Scheme ................................ 88

Richmondshire District Council - Housing Unit ......................... 88 Ryedale Bond Guarantee Scheme ......................................... 89

Ryedale District Council - Housing Services............................. 89 Salvation Army - Early Intervention and Prevention Team ........... 89

Salvation Army - Scarborough.............................................. 90 Scarborough Homeless Support Services............................... 90

Scarborough Homelessness Prevention Service ....................... 90 Selby District Council - Housing Services................................ 91

SPACES ............................................................................91 York Action for Youth Homelessness - Guarantor Scheme .......... 91

Yorkshire Coast Homes....................................................... 92


82 HOMELESS ADVICE AND PRACTICAL HELP

Bond Guarantee Scheme York

3 Blossom StreetYork YO24 1AU

01904 623648

Assists people who are homeless or threatened with homelessness to secure housing in the private rented sector. Service users must be on low income or benefits. Scheme offers written Bond Guarantee up to £450, the Housing Benefit share of rent in advance (if required), and support services to both tenant and landlord once the property has been secured. Service by referral from CAB or other agency.

Service offered

People who are homeless or threatened with homelessness, and who are on low income or benefits.

Target group

City of York.

Area served

01904 620571

9.30am - 3.30pm York CAB drop-in

Opening hours


4.30pm - 7pm York CAB drop-in

9.30am - 11.30am York CAB drop-in


By referral from other agencies, including York CAB (drop-in for possible referral).

Wed

Thu

Fri

Mon

Tue

[email protected]

How to contact

Full wheelchair access. Adapted toilets. Ramped entrance. Information in tape, large print, Braille. Loop system.

Registered Charity

1 full time.Staffing

Type of organisation

Disabled access

TelFax

Weekend

Bond Scheme Selby

Selby Council Environmental HealthCivic Centre, Portholme RoadSelby YO8 4SB

01757 292051

Assists people who are homeless or threatened with homelessness to secure housing in the private rented sector. Part of Selby District Council Housing Services.

Service offered


Target group

Selby district.

Area served

01757 292109

8.30am - 5pm

Opening hours

8.30am - 5pm

8.30am - 5pm

8.30am - 5pm

8.30am - 4.30pm

Drop-in or phone.

Languages

Wed

Thu

Fri

Mon

Tue

How to contact

Full wheelchair access.Disabled accessLanguage Line.

TelFax

Weekend

Carecent

Central Methodist ChurchSt SaviourgateYork YO1 8NQ

01904 624244

Drop-in centre for homeless people, unemployed, disadvantaged and socially isolated people. Advice and befriending. Free food (breakfasts), clothing. Medical team available. Drug and alcohol support. Art and craft workshops. Also open bank holidays, except Christmas Day.

Service offered

Homeless people, unemployed, disadvantaged and socially isolated people.

Target group

Greater York district.

Area served

8.30am - 10.45am

Opening hours

8.30am - 10.45am

8.30am - 10.45am

8.30am - 10.45am

8.30am - 10.45am

Saturday 8.30am - 10.45am

Drop-in.

Wed

Thu

Fri

Mon

Tue

How to contact

Limited wheelchair access. No adapted toilets. Ramped entrance.

20 minutes walk from York train station.

Voluntary organisation

60 volunteers.Staffing


Public transport

Disabled access

Tel

Weekend


HOMELESS ADVICE AND PRACTICAL HELP 83

Catholic Housing Aid Society - York

54 Blossom StreetYork YO24 1AP

01904 651570

Advice and information on housing and related services, for people who are homeless or in housing need.

Service offered

People who are homeless or in housing need.

Target group

York and surrounding areas.

Area served

10am - 4pm

Opening hours

10am - 4pm

10am - 4pm

10am - 4pm

10am - 4pm

Call in, phone, contact for an appointment or write.

Wed

Thu

Fri

Mon

Tue

How to contact

Full wheelchair access. Adapted toilets. Car park at rear. Ramps at front and rear entrances.

York train station - 5 minutes walk.

Registered Charity

1 part time staff and 7 volunteers.Staffing


Public transport

Disabled access

Tel

Weekend

City of York Council - Customer Advice Centre

10-12 George Hudson StreetYork YO1 6ZE

01904 613161

Access to all housing and social care services run by the Community Services Department. Provision of housing and homelessness prevention advice and services.

Service offered

People requiring assistance, advice and support on housing or social care issues.

Target group

City of York Council.

Area served

01904 554119

8.30am - 5pm

Opening hours

8.30am - 5pm

8.30am - 5pm

8.30am - 5pm

8.30am - 5pm

Phone, call in or contact for an appointment.

Languages

Wed

Thu

Fri

Mon

Tue

How to contact

Full wheelchair access. Adapted toilets. Parking for disabled drivers. Level entrance. Loop system.

Train station - 5 minutes walk.

Housing DepartmentType of organisation

Public transport

Disabled accessAccess to Language Line.

TelFax

Weekend

01904 554120Textphone

City of York Council - Homelessness Prevention Team

10-12 George Hudson StreetYork YO1 6ZE

01904 613161

Housing advice for people in priority need threatened with homelessness. Referral to specialist services where appropriate.

Service offered

Those at risk of losing their accommodation, especially in priority need under homeless legislation.

Target group

City of York.

Area served

01904 554119

9am - 5pm

Opening hours

9am - 5pm

9am - 5pm

9am - 5pm

9am - 5pm

Drop-in or phone. Mainly by referral via Customer Advice Centre or other agency.

Languages

Wed

Thu

Fri

Mon

Tue

How to contact

Full wheelchair access. Adapted toilets.



Public transport

Disabled accessLanguage Line.

TelFax

Weekend



Community Furniture Store (Selby)

Unit 9Ousegate Mills Business Centre, OusegateSelby YO8 4NJ

01757 291444

Provide low cost furniture and domestic electrical appliances to people in need in the local community. Service by referral from support agencies.

Service offered

People in need in the local community.

Target group

Selby and local area.

Area served

10am - 3pm

Opening hours

10am - 3pm

10am - 3pm

Phone or write for details. Service by referral only. (Calls re-routed to York office if necessary.)

Wed

Thu

Fri

Mon

Tue

How to contact

Full wheelchair access. No adapted toilets.

Registered Charity

4 full time, 2 part time, 1 volunteer.Staffing


Disabled access

Tel

Weekend

Community Furniture Store (York)

Unit 29The Raylor Centre, James StreetYork YO10 3DW

01904 426444

Provide low cost furniture and domestic electrical appliances to people in need in the local community. Service by referral from support agencies. Service in Ryedale on Friday - phone York for details.

Service offered

People in need in the local community.

Target group

York and local area. Ryedale.

Area served

10am - 3pm

Opening hours

10am - 3pm

10am - 3pm

10am - 3pm

10am - 3pm

Phone or write for details. Service by referral only.

Wed

Thu

Fri

Mon

Tue

How to contact

Full wheelchair access. No adapted toilets. Premises all on one level.

Bus 10.

Registered Charity

4 full time, 2 part time, 1 volunteer.Staffing


Public transport

Disabled access

Tel

Weekend

Monday - Friday 9am - 3.30pmOffice hours

Craven Furniture Store

Unit 4Marton Business Unit, Sawley StreetSkipton BD23 1SX

01756 792002

Supplies recycled furniture to people in receipt of benefits or on a low income.

Service offered

People on a low income in need of furniture.

Target group

Craven area.

Area served

9.30am - 2.30pm

Opening hours

9.30am - 2.30pm

9.30am - 2.30pm

9.30am - 2.30pm

9.30am - 2.30pm

Drop-in, phone or email.

Wed

Thu

Fri

Mon

Tue

[email protected]

How to contact

Full wheelchair access. No adapted toilets. Ramped entrance.

Skipton train station - 15 minutes walk.

Voluntary organisationType of organisation

Public transport

Disabled access

Tel

Weekend



Craven Housing - Homelessness and Advice Team

9 High StreetSkipton BD23 1AB

01756 704500

Assessment of entitlement to housing for people who are homeless or threatened with homelessness. Housing provided for people considered in priority need of housing. Temporary accommodation may be available while enquiries are made about eligibility. General housing advice and information for private and council tenants and homeless people.

Service offered

General public.

Target group

Craven District Council area.

Area served

01756 796972

8.45am - 5.15pm

Opening hours

8.45am - 5.15pm

8.45am - 5.15pm

8.45am - 5.15pm

8.45am - 4.45pm

Drop-in, phone, make an appointment or write.

Languages

Wed

Thu

Fri

Mon

Tue

www.yorkshirehousing.co.uk

How to contact

Full wheelchair access. Adapted toilets. Parking for disabled people at main entrance and at rear. Level entrance to building.

Housing Department

4 full time staff.Staffing



TelFax

Weekend

Darlington Bond Scheme

Grange Road Baptist ChurchGrange RoadDarlington DL1 5NH

01325 467617

Bond guarantee scheme for people who are homeless, on a low income or benefits. Help people access private rented property. Offer advice on finding accommodation, homelessness, housing rights. Provide ongoing support to tenants and landlords.

Service offered

People who are homeless, on low incomes or benefits and in housing need.

Target group

Darlington.

Area served

01325 467617

9am - 3pm

Opening hours

9am - 3pm

9am - 3pm

9am - 3pm

9am - 3pm

Phone for an appointment.

Wed

Thu

Fri

Mon

Tue

[email protected]

How to contact

Limited wheelchair access. Adapted toilets. Parking available. Ramped entrance.

5 minutes walk from the town centre.

Registered Charity



Public transport

Disabled access

TelFax

Weekend

Essential Needs

Back Gladstone StreetHarrogate HG2 8DF

01423 870040

Provide low cost furniture and household goods to people on low incomes, income based benefits or who have been referred by a recognised agency.

Service offered

People on a low income, income based benefits or who have been referred by a recognised agency.

Target group

Harrogate and surrounding areas.

Area served

01423 870040

9am - 4.30pm

Opening hours

9am - 4.30pm

9am - 4.30pm

9am - 4.30pm

9am - 11.45am

Drop-in, phone or write.

Wed

Thu

Fri

Mon

Tue

www.essentialneeds.org.uk

How to contact

Full wheelchair access. Adapted toilets. On-site parking. Portable ramp.

Buses 36, 110, 648. 5 minutes walk from Hornbeam Park train station.

Registered Charity

1 full time, 1 part time, 15 volunteers.Staffing


Public transport

Disabled access

TelFax

Weekend



Foundation Housing Scarborough

22 Victoria RoadScarborough YO11 1SD

01723 361100

Advice and support for young homeless people on housing rights, benefits, employment and training opportunities. Help with finding accommodation. Drop-in centre offering free food, laundry and washing facilities. 30 units of accommodation. Outreach services.

Service offered

Young homeless and vulnerable people aged 16-25.

Target group

Scarborough.

Area served

01723 361134

10am - 5pm

Opening hours

11.30am - 5pm

10am - 5pm

10am - 5pm

10am - 4pm

Drop-in, phone, contact for an appointment or write.

Languages

Wed

Thu

Fri

Mon

Tue

[email protected]

Email

How to contact

Limited wheelchair access. Adapted toilets. Wheelchair user access to ground floor only. Home visits available.

Town centre location, 5 minutes walk from bus stops. 10 minutes walk from Scarborough train station.

Registered Charity

14 full time and 4 part time staff.Staffing


Public transport

Disabled accessItalian, French, German.

TelFax

Weekend

Hambleton Bond Scheme

Civic CentreStone CrossNorthallerton DL6 2UU

01609 767035

Assists people who are homeless or threatened with homelessness to secure housing in the private rented sector. Part of Hambleton District Council Homeless Housing Services.

Service offered


Target group

Hambleton.

Area served

01609 767248

8.45am - 5.15pm

Opening hours

8.45am - 5.15pm

8.45am - 5.15pm

8.45am - 5.15pm

8.45am - 4.45pm

Drop-in, phone, make an appointment, email or write.

Wed

Thu

Fri

Mon

Tue

[email protected]

How to contact

Full wheelchair access. Adapted toilets.Disabled access

TelFax

Weekend

Hambleton District Council - Homeless Section

Civic CentreStone CrossNorthallerton DL6 2UU

0845 1211 555 switchboard

Housing advice and homelessness assessment. Can provide temporary accommodation for those assessed as in priority need - those with children or pregnant, vulnerable because of age (60+), disability or at risk from violence. General housing advice and information for anyone with a housing problem. Out of hours emergencies phone 01609 767267.

Service offered

General public, including people who are or may be priority homeless.

Target group

Hambleton District Council area.

Area served

01609 767248

8.45am - 5.15pm

Opening hours

8.45am - 5.15pm

8.45am - 5.15pm

8.45am - 5.15pm

8.45am - 4.45pm

Drop-in, phone or make an appointment.

Languages

Wed

Thu

Fri

Mon

Tue

[email protected]

How to contact

Full wheelchair access. No adapted toilets. Parking for disabled drivers. Level entrance. Lift. Typetalk and information in large print. Access to BSL signers, by arrangement.

Buses 72, 90.


Public transport

Disabled access

Access to interpreters and BSL, by arrangement.

TelFax

Weekend



Harrogate Borough Council - Housing Aid and Advice

Victoria Park House18 Victoria AvenueHarrogate HG1 5QY

01423 556699

Assessment of priority need under the Housing Act. Can provide temporary accommodation for those assessed as in priority need - those with children or pregnant, vulnerable because of age (60+), disability or at risk from violence. Also offer general housing advice and information to private and council tenants and homeless people. Out of hours emergencies phone 08457 089 190.

Service offered

General public, including people who are or may be priority homeless.

Target group

Harrogate Borough Council.

Area served

01423 556830

9am - 3pm

Opening hours

9am - 4pm

9am - 4pm

9am - 4pm

9am - 4pm


Languages

Wed

Thu

Fri

Mon

Tue

How to contact

Full wheelchair access. Adapted toilets. Parking available. Ramped entrance. Loop system. Typetalk. Home visits for people unable to attend the office. Access to BSL signers, with notice.

Train and bus stations - 10 minutes walk.


Public transport

Disabled access

Access to interpreters and BSL, with notice.

TelFax

Weekend

North Yorkshire Housing Advice Resource Project (HARP)

277 High StreetNorthallerton DL7 8DW

01609 761772

Helpline for people with housing problems. Advice and training on housing law for voluntary and statutory agencies. Produce briefing papers on housing law and a newsletter - Housing Rights News. Consultancy helpline on 01609 761777. Outreach at 2nd Floor, Pavilion House, Westborough, Scarborough, phone 01723 350755.

Service offered

People with housing problems. Voluntary and statutory agencies.

Target group

North Yorkshire and City of York.

Area served

01609 761759

10am-1pm, 2pm-5pm consultancy tel

Opening hours

Closed

10am-1pm, 2pm-5pm consultancy tel

Closed

10am-1pm consultancy tel

Phone.

Languages

Wed

Thu

Fri

Mon

Tue

[email protected]

How to contact

Full wheelchair access. Home visits for people unable to attend the office.

Registered CharityType of organisation


TelFax

Weekend

Peasholme Centre

18 The StonebowYork YO7 2NY

01904 627228

Resettlement centre for single homeless people, offering keywork sessions, workshops, resettlement programme, advice and medical services. Drop-in sessions with pre-booked lunch Mon-Fri 12 noon-2pm. Referrals to supported housing schemes. Hostel located in the same building.

Service offered


Target group

York.

Area served

01904 633164

10am - 5pm, 12 noon-2pm drop-in

Opening hours





Drop-in for sessions and pre-booked lunch. Resettlement activities by referral or self referral.

Languages

Wed

Thu

Fri

Mon

Tue

How to contact

Full wheelchair access. Adapted toilets. Ground floor premises.

Based in the city centre.


Public transport

Disabled accessAccess to interpreters.

TelFax

Weekend



Richmond and Catterick Furniture Store

Unit 1bGaskell Close, Standard Way Industrial EstateNorthallerton DL6 2YE

07801 591581 (mobile)

Recycle donated furniture to people in need. Clients can refer themselves, charge of £3-£20 per unit to cover the cost of fuel. Collections and deliveries Tuesday and Wednesday (also Thursday in Richmond area).

Service offered

People in need of basic furniture and household goods, with no disposable income.

Target group

Richmondshire and Hambleton.

Area served

Opening hours

9am - 1pm viewing

9am - 1pm viewing

Phone and leave a message.

Wed

Thu

Fri

Mon

Tue

How to contact

Full wheelchair access. No adapted toilets. Parking for disabled drivers. Ramped entrance.

Registered Charity

3 part time + 6 volunteers.Staffing


Disabled access

Tel

Weekend

Richmondshire Bond Guarantee Scheme

c/o Richmond YMCAThe Market PlaceRichmond DL10 4JJ

01748 825752

Assists people who are homeless or threatened with homelessness to secure housing in the private rented sector.

Service offered


Target group

Richmondshire.

Area served

01748 825752

9am - 5pm

Opening hours

9am - 5pm

9am - 5pm

9am - 5pm

9am - 5pm

Drop-in or phone.

Languages

Wed

Thu

Fri

Mon

Tue

How to contact

No wheelchair access. Adapted toilets. Can arrange to see clients in accessible room on on ground floor.

Disabled accessAccess to interpreters and Language Line.

TelFax

Weekend

Richmondshire District Council - Housing Unit

Frenchgate HouseFrenchgateRichmond DL10 7AF

01748 829100

Assessment of priority need under the Housing Act. Can provide temporary accommodation for those assessed as in priority need - those with children or pregnant, vulnerable because of age (60+), disability or at risk from violence. Also offers general housing advice and information to private and council tenants, and homeless people. Out of hours emergencies phone 01653 690738.

Service offered

People who are or may be priority homeless, and the general public.

Target group

Richmondshire District Council area.

Area served

01748 822257

8.45am - 5.15pm

Opening hours

8.45am - 5.15pm

8.45am - 5.15pm

8.45am - 5.15pm

8.45am - 4.45pm

Phone, call in or contact for an appointment.

Wed

Thu

Fri

Mon

Tue

How to contact

No wheelchair access. No adapted toilets. 1 small step at entrance.


Disabled access

TelFax

Weekend



Ryedale Bond Guarantee Scheme

Ryedale District CouncilRyedale House, PO Box 66, Old Malton RoadMalton YO17 7ZH

01653 600666

Assists people who are homeless or threatened with homelessness to secure housing in the private rented sector. Application forms for Council-run bond guarantee and rent in advance services.

Service offered


Target group

Ryedale District Council.

Area served

01653 600764

8.30am - 5pm

Opening hours

8.30am - 5pm

8.30am - 5pm

8.30am - 5pm

8.30am - 4.30pm

Drop-in or phone for information and application form.

Languages

Wed

Thu

Fri

Mon

Tue

[email protected]

How to contact


Coastliner bus from Malton station.


Public transport


TelFax

Weekend

Ryedale District Council - Housing Services

Ryedale HousePO Box 66Old Malton YO17 7ZH

01653 600666

Assessment of entitlement to housing for people who are homeless or threatened with homelessness. Provision of housing for people considered in priority need of housing. Temporary accommodation may be available while enquiries are made about eligibility. General housing advice and information for private and RSL tenants and homeless people. Out of hours emergencies phone 01653 697737.

Service offered

General public, including people who are or may be homeless.

Target group

Ryedale District Council.

Area served

01653 600764

8.30am - 5pm

Opening hours

8.30am - 5pm

8.30am - 5pm

8.30am - 5pm

8.30am - 4.30pm

Phone.

Languages

Wed

Thu

Fri

Mon

Tue

[email protected]

How to contact

Full wheelchair access. Adapted toilets. Parking for disabled drivers. Ramped entrance, automatic doors. Access to BSL signers. Home visits for people unable to attend the office.

Train station and town centre - 10 minutes walk.


Public transport

Disabled accessAccess to interpreters and BSL.

TelFax

Weekend

Salvation Army - Early Intervention and Prevention Team

c/o Salvation ArmyGillygateYork YO31 7EA

01904 630470

Help and advice for people sleeping rough or at risk of becoming homeless. Advice on benefits, housing rights, money and debt, drugs and alcohol. Help to find rough sleepers suitable accommodation, including hostels, B&Bs, Council tenancies. Tenancy support for people already in accommodation to prevent homelessness. Outreach at Carecent. Part of CYC Homelessness and Rough Sleepers strategy.

Service offered

Homeless people, especially those who are sleeping rough. People at risk of becoming homeless.

Target group

City of York.

Area served

01904 672660

9.30am - 4pm, drop-in 2pm - 4pm

Opening hours

9.30am - 4pm

9.30am - 4pm

9.30am - 4pm

9.30am - 4pm, drop-in 2pm - 4pm

Drop-in Monday and Friday 2pm-4pm, contact for an appointment or phone.

Wed

Thu

Fri

Mon

Tue

How to contact

Full wheelchair access. Adapted toilets. Level entrance to main part of building. Office on 2nd floor but clients can be seen on ground floor. Adapted toilets on ground floor.

York train station - 20 minutes walk. Buses 5, 6 stop outside.


Public transport

Disabled access

TelFax

Weekend



Salvation Army - Scarborough

Alma ParadeScarborough YO11 1SJ

01723 378603

Support for the local community. Free food - food parcels and sleeping bags for homeless people. Coffee lounge, charity shop. Women's social group Monday 2.30pm-3.30pm.

Service offered

The local community.

Target group

Scarborough.

Area served

10am - 12 noon coffee lounge

Opening hours





Sat 10am - 12 noon coffee lounge

Drop-in or phone.

Wed

Thu

Fri

Mon

Tue

How to contact

Full wheelchair access. Adapted toilets. One small step to the charity shop. Level entrance to coffee lounge.


Registered Charity



Public transport

Disabled access

Tel

Weekend

Scarborough Homeless Support Services

46 Cross StreetScarborough YO11 1HP

01723 361711

Services for anyone over 25 who is homeless or living in unsuitable or inadequate accommodation. Advice and information on homelessness, housing rights. Signposting to health and substance misuse services. Shower, laundry. Resettlement and tenancy support. Overnight emergency accommodation for single people over 16: Dec 1st-Mar 31st, June 1st-Sept 30th. Outreach support for people aged 50+.

Service offered

Anyone aged 25+ who is homeless, living in unsuitable/inadequate accommodation or facing eviction.

Target group

North Yorkshire.

Area served

01723 361711

10am - 3pm

Opening hours

10am - 3pm

10am - 3pm

10am - 3pm

10am - 2pm

Drop-in or phone.

Languages

Wed

Thu

Fri

Mon

Tue

How to contact

Full wheelchair access. Adapted toilets. 1 small parking space for disabled drivers. Ramped entrance. Loop system.


Registered Charity

1 full time, 3 part time staff + 5 volunteers.Staffing


Public transport

Disabled accessBSL by arrangement.

TelFax

Weekend

Scarborough Homelessness Prevention Service

York HouseTown Hall, St Nicholas StreetScarborough YO11 2HG

01723 232528 or 383541

Support services for anyone at risk of homelessness. Bond scheme to assist with access to new accommodation. Mediation with landlords. Advice, information and signposting service. Service access by self referral or referral from agencies.

Service offered

Support services for anyone at risk of homelessness.

Target group

Scarborough, Whitby and surrounding villages in North Yorkshire.

Area served

9am - 5pm

Opening hours

9am - 5pm

9am - 5pm

9am - 5pm

9am - 5pm

Phone or contact for an appointment - may have to leave a message.

Wed

Thu

Fri

Mon

Tue

How to contact

Full wheelchair access. Level entrance. Loop system. Lift.

Statutory Service



Disabled access

Tel

Weekend



Selby District Council - Housing Services

Civic CentrePortholme RoadSelby YO8 4SB

01757 705101

Assessment of entitlement to housing for people who are homeless or threatened with homelessness. Provision of housing for people considered in priority need of housing. Temporary accommodation may be available while enquiries are made about eligibility. Also offer general housing advice and information for private and council tenants and homeless people. Out of hours emergencies 01977 662480.

Service offered


Target group

Selby District Council area.

Area served

01757 292193

8.30am - 5pm

Opening hours

8.30am - 5pm

10am - 5pm

8.30am - 5pm

8.30am - 4.30pm

Phone, call in or make an appointment.

Languages

Wed

Thu

Fri

Mon

Tue

[email protected]

Email

www.selby.gov.uk

How to contact

Full wheelchair access. Adapted toilets. Parking for disabled drivers. Ramped entrance. Lift to first floor.

Selby train station - 10 minutes walk.


Public transport


TelFax

Weekend

SPACES

St Aidans RoadCatterick GarrisonCatterick DL9 3AY

01748 833797

Helpline for single people leaving any of the armed services with no permanent home to go to. Housing advice and help finding accommodation anywhere in the UK. Assessment carried out on phone or face-to-face.

Service offered

Single people from any of the armed forces who have no permanent home to go to.

Target group

UK.

Area served

01748 835774

9am - 5pm

Opening hours

9am - 5pm

9am - 5pm

9am - 5pm

9am - 5pm

Phone, email or write.

Wed

Thu

Fri

Mon

Tue

[email protected]

How to contact

Full wheelchair access.Disabled access

TelFax

Weekend

York Action for Youth Homelessness - Guarantor Scheme

2 Alpha CourtMonks Cross Drive, HuntingtonYork YO32 9WN

01904 636061

Provides financial guarantor (required for the allocation of social housing in York) for young people aged 16-17 who cannot secure an alternative guarantor. Applications via the Young Person's Accommodation Panel by referral from the Pathway Team or other young people's agencies. Applicants must have local connection to York.

Service offered

Young people aged 16-17 wanting to move into social housing in York.

Target group

York.

Area served

01904 612623

9am - 5pm

Opening hours

9am - 5pm

9am - 5pm

9am - 5pm

9am - 5pm

Phone for information. Applications by referral from The Pathway Team or other youth agencies.

Wed

Thu

Fri

Mon

Tue

How to contact


TelFax

Weekend



Yorkshire Coast Homes

Londesborough LodgeThe CrescentScarborough YO11 2PW

0845 065 5656

Assessment of entitlement to housing for people who are homeless or threatened with homelessness. Provision of housing for people in priority housing need. Temporary accommodation may be available while eligibility enquiries are made. Housing advice and information for private/council tenants and homeless people. Run Scarborough Borough housing waiting list. Out of hours emergencies 01723 351558.

Service offered


Target group

Scarborough Borough Council area.

Area served

01723 507825

8.30am - 5pm

Opening hours

8.30am - 5pm

8.30am - 5pm

8.30am - 5pm

8.30am - 5pm


Languages

Wed

Thu

Fri

Mon

Tue

[email protected]

How to contact

Full wheelchair access. No adapted toilets. Level entrance, loop system. BSL signers available. Home visits available for people unable to attend the office.

Scarborough train station - 10 minutes walk.

Public transport

Disabled accessAccess to Language Line and BSL signers.

TelFax

Weekend



This section contains details of local non-residential services for people with drug and alcohol problems. Included are voluntary and statutory sector advice, counselling, detox and treatment services.

93ALCOHOL AND DRUGS

Cambridge Centre - Ryedale................................................. 94 Cambridge Centre - Scarborough .......................................... 94

Cambridge Centre - Whitby .................................................. 94 CODA (Craven Organisation for Drugs and Alcohol) ................... 95

Compass Drug Dependency Clinic - Scarborough..................... 95 Compass Drug Dependency Clinic - Selby............................... 95

Compass Drug Dependency Clinic - York................................. 96 Compass One....................................................................96

Crime Reduction Initiatives - York......................................... 96 District Alcohol Service ....................................................... 97

Hambleton & Richmondshire Comm'ty Addiction (HARCAS) ........ 97 Harrogate Alcohol and Drugs Agency (HADA) ........................... 97

Harrogate Community Drug and Alcohol Team......................... 98 York Alcohol Advice Service ................................................. 98


94 ALCOHOL AND DRUGS

Cambridge Centre - Ryedale

c/o 23 Alma SquareScarborough YO11 1JR

01723 367475

Counselling, advice and information for anyone affected by the misuse of drugs and alcohol, including family support and specialist youth services. Also offer a tranquilliser withdrawal programme.

Service offered

People with alcohol and/or drug problems, their families and friends.

Target group

Ryedale.

Area served

01273 503803

9am - 4pm phone

Opening hours

9am-4pm phone 10am-1pm appointments

9am - 4pm phone

9am - 4pm phone

9am - 4pm phone

Telephone head office in Scarborough on above number to make an appointment.

Wed

Thu

Fri

Mon

Tue

[email protected]

How to contact

Full wheelchair access. No adapted toilets. Parking nearby. Ground floor premises, small step to entrance.

Registered Charity

1 part time staff and 1 volunteer.Staffing


Disabled access

TelFax

Weekend

Cambridge Centre - Scarborough

23 Alma SquarePlaxton HouseScarborough YO11 1JR

01723 367475

Advice, information, counselling, advocacy and support for people affected by or using drugs (including prescribed and over the counter medicines), alcohol and solvents. Advice on related subjects, including sexual health. Needle exchange. Referrals to other agencies. Another office runs from 1 Silver Street, Whitby, YO21 3BU (phone 01947 601601, Mon, Weds, Thurs and Fri 10am-5pm).

Service offered


Target group

Scarborough, Whitby and Ryedale.

Area served

01723 503803

9am - 4.30pm

Opening hours

9am - 4.30pm

9am - 4.30pm

9am - 4.30pm

9am - 4pm


Languages

Wed

Thu

Fri

Mon

Tue

[email protected]

How to contact

Limited wheelchair access. No adapted toilets. Steps to entrance. Ground floor premises. Access to signers.

Scarborough train station - 2 minutes walk.

Registered Charity

19 full time, 4 part time + volunteers.Staffing


Public transport


TelFax

Weekend

Cambridge Centre - Whitby

1 Silver StreetWhitby YO21 3BU

01947 601601

Advice, information, counselling, advocacy and support for people affected by or using drugs, including prescribed and over the counter medicines, alcohol and solvents. Needle exchange. Preventative/primary intervention for stress, anxiety and other problems.

Service offered


Target group

Whitby and surrounding areas.

Area served

01947 601601

9am - 4.30pm

Opening hours

Closed

Closed

9.30am - 5pm

9.30am - 4pm

Drop-in or phone for an appointment.

Languages

Wed

Thu

Fri

Mon

Tue

[email protected]

How to contact

No wheelchair access. No adapted toilets. Can arrange to see clients in accessible premises.

Registered Charity

4 staff.Staffing


Disabled accessBSL.

TelFax

Weekend


ALCOHOL AND DRUGS 95

CODA (Craven Organisation for Drugs and Alcohol)

Mill Bridge House4a Mill BridgeSkipton BD23 1NJ

01756 794362

Advice, information, support and counselling for people experiencing problems with their own or another's drug and/or alcohol use. Needle exchange. Information on harm reduction techniques for drug users. Drug awareness training. Day services for those wanting to make changes in their lifestyle.

Service offered

People with alcohol/drug problems and their families and friends.

Target group

Craven and the Yorkshire Dales, up to and including Bentham.

Area served

01756 795522

9.30am - 4.30pm

Opening hours

9.30am - 8.30pm

11.30am - 7.30pm

9.30am - 4.30pm

9.30am - 4.30pm

Saturday 9.30am - 12.30pm

Call in or phone.

Wed

Thu

Fri

Mon

Tue

[email protected]

How to contact

No wheelchair access. No adapted toilets. Home visits available for people unable to access office.

Train station - 10 minutes walk. Main bus station - 5 minutes walk.

Registered Charity

8 staff.Staffing


Public transport

Disabled access

TelFax

Weekend

Compass Drug Dependency Clinic - Scarborough

65 Falsgrave RoadScarborough YO12 5EA

01723 503920

Drug dependency clinical services. Structured course of treatment for heroin users. Clients need to be referred by their GP or DTTO. Service via initial assessment and waiting list. Health education. Signposting service.

Service offered

Drug users.

Target group

Scarborough.

Area served

01723 355808

9am - 5pm

Opening hours

9am - 5pm

9am - 5pm

Closed

9am - 5pm

By referral from GP or DTTO. Phone or write for information.

Wed

Thu

Fri

Mon

Tue

www.compass-uk.org

How to contact

Limited wheelchair access. No adapted toilets.

Registered Charity

2 full time, 7 part time staff.Staffing


Disabled access

TelFax

Weekend

Compass Drug Dependency Clinic - Selby

27a Finkle StreetSelby YO8 4DT

01757 212355

Drug dependency clinical services. Structured course of treatment for heroin users. Clients need to be referred by their GP or DTTO. Service via initial assessment and waiting list. Health education. Signposting service.

Service offered

Drug users.

Target group

Selby.

Area served

01757 212356

Opening hours

12.30pm - 8.30pm

8am - 12.30pm

8am - 4pm

By referral from GP or DTTO. Phone for information.

Wed

Thu

Fri

Mon

Tue

www.compass-uk.org

How to contact

No wheelchair access. No adapted toilets.

Registered Charity



Disabled access

TelFax

Weekend



Compass Drug Dependency Clinic - York

Compass70 The MountYork YO24 1AR

01904 637121

Drug dependency clinical services. Structured course of treatment for heroin users. Clients need to be referred by their GP or DTTO. Service via initial assessment and waiting list. Health education. Signposting service. Service also available alternate Thursdays 12 noon- 8pm.

Service offered

Drug users.

Target group

York.

Area served

01904 672007

9am - 5pm

Opening hours

9am - 5pm

9am - 5pm

9am - 5pm

9am - 4.30pm

By referral from GP or DTTO. Phone or write for information.

Wed

Thu

Fri

Mon

Tue

How to contact

Limited wheelchair access. No adapted toilets. 1 accessible room on ground floor.

York train station - 10 minutes walk. Buses 4, 13 stop opposite.


Public transport

Disabled access

TelFax

Weekend

Compass One

6-7 Bridge StreetYork YO1 6DD

01904 670046

Advice and counselling service for drug users, their families, friends and concerned professionals. Appointments service, drop-in, telephone advice. Drug intervention programme, needle exchange scheme. Auricular acupuncture and relaxation groups. Service user group, care plan counselling. Court based worker operating from York Magistrates Court.

Service offered

Drug users, their families and friends, professionals.

Target group

York, Selby and surrounding areas.

Area served

01904 527658

9.30am-12.30pm drop-in, 1pm-4.30pm

Opening hours

9.30am-12.30pm drop-in, 1pm-4.30pm

10am-12.30pm drop-in, 1pm-4.30pm

9.30am-12.30pm drop-in, 1pm - 3pm

9.30am-12.30pm drop-in, 1pm - 4pm

Sat 9.30am-12.30pm drop-in, 1pm-4pm


Languages

Wed

Thu

Fri

Mon

Tue

[email protected]

How to contact

Full wheelchair access. Adapted toilets. Ramped entrance. Lift.

York train station - 10 minutes walk. Any bus to city centre.

Registered Charity

12 full time, 2 part time staff, 2 sessional staff.

Staffing


Public transport


TelFax

Weekend

Crime Reduction Initiatives - York

6 Peckett StreetYork YO1 9WF

01904 675040

Crime reduction services for people aged 18+. Drug treatment programme for people across N Yorks by referral from Courts. Structured day care for anyone with drug problems in York and Selby. Mentoring scheme (volunteers working with young offenders or young people in the criminal justice system) by referral via Probation Service or drug intervention team.

Service offered

Drug users age 18+ and young offenders.

Target group

York and Selby (day care), North Yorkshire (drug treatment).

Area served

01904 521108

9am - 5pm

Opening hours

9am - 5pm

9am - 5pm

9am - 5pm

9am - 5pm

Drop-in or phone.

Wed

Thu

Fri

Mon

Tue

[email protected]

How to contact



Disabled access

TelFax

Weekend


ALCOHOL AND DRUGS 97

District Alcohol Service

The Abbey Yard CentreAbbey YardSelby YO8 4PN

01757 293600

Advice, information and individual counselling for people with alcohol problems. Services for under 18s with alcohol related problems. Referrals to other sources of help and advice. Also offer a service to partners, parents, children and friends of problem drinkers.

Service offered

People with alcohol problems and their families, friends, partners.

Target group

Selby and surrounding areas.

Area served

9am - 4.30pm

Opening hours

9am - 4.30pm

9am - 4.30pm

9am - 4.30pm

9am - 4pm

Alternate Saturdays 9am - 1pm


Wed

Thu

Fri

Mon

Tue

[email protected]

Email

How to contact

Limited wheelchair access. Adapted toilets. Ramped entrance at rear of building. Based on the ground floor. Home visits for people unable to attend the office.

Very close to Selby bus and train stations.

Registered Charity

3 staff.Staffing


Public transport

Disabled access

Tel

Weekend


Hambleton & Richmondshire Community Addiction (HARCAS)

85 South ParadeNorthallerton DL7 8SJ

01609 780486

Information, advice, support and counselling for people with alcohol or drug related problems. Young people's service. Also support for families and friends. Offer appointments throughout Hambleton and Richmondshire at local health centres etc. Group work.

Service offered

Anyone with concerns about alcohol or drugs.

Target group

Hambleton and Richmondshire Primary Care Trust area.

Area served

01609 779012

9am - 5pm

Opening hours

9am 5pm,

9am - 5pm, 6pm - 8pm drop-in

9am - 5pm

9am - 4.30pm


Wed

Thu

Fri

Mon

Tue

[email protected]

Email

How to contact

Full wheelchair access. Adapted toilets. Street parking on South Parade.

Registered Charity

4 full time staff, 4 part time staff.Staffing


Disabled access

TelFax

Weekend

Harrogate Alcohol and Drugs Agency (HADA)

47 East ParadeHarrogate HG1 5LQ

01423 525999

Services for people affected by drugs and alcohol misuse, including young people under 16. Needle exchange. Relaxation sessions. Acupuncture.

Service offered

People affected by alcohol and/or drug misuse, including young people under 16.

Target group


Area served

01423 504609

9am - 7.30pm

Opening hours

9am - 4.30pm

9am - 8pm

9am - 4.30pm

9am - 1pm

Call in, phone or make an appointment.

Wed

Thu

Fri

Mon

Tue

[email protected]

How to contact


Train station behind the office, bus station across the other side of the train station - both very close.

Registered Charity

10 full time staff, 2 sessional workers.Staffing


Public transport

Disabled access

TelFax

Weekend



Harrogate Community Drug and Alcohol Team


01423 558149

Detox counselling, motivational work and advice for drug and alcohol users within the Harrogate Primary Care Trust area. Shared care with GPs, assessment for residential rehab.

Service offered

People over 16 with drug or alcohol problems.

Target group

Harrogate and District, including Ripon, Wetherby, Boroughbridge and Pateley Bridge.

Area served

01423 558143

9am - 5pm

Opening hours

9am - 5pm

9am - 5pm

9am - 5pm

9am - 5pm

By referral from another agency - Social Services, Probation Service, GPs, hospitals etc.

Wed

Thu

Fri

Mon

Tue

How to contact

No wheelchair access. No adapted toilets. Steps at entrance and stairs inside. Home visits and meetings at alternative accessible venues can be arranged.

2 minutes walk from the main bus and train stations.

NHS

Clinical nurse specialists, CPN, drug and alcohol social worker, psychiatrist.

Staffing


Public transport

Disabled access

TelFax

Weekend

York Alcohol Advice Service

63 BoothamYork YO30 7BT

01904 652104

Advice, information and counselling for people with alcohol related problems or those affected by someone else's drinking. Relapse prevention group. Links with statutory/non-statutory services. One to one support for young people 13+. Rehabilitation in the community. Resource centre open to professionals and the general public by appointment.

Service offered

Adults, 18+ with alcohol or alcohol related problems, relatives and friends. Young people 13-19.

Target group

City of York and surrounding areas.

Area served

01904 652104

9am - 6pm

Opening hours

9am - 4pm

9am - 8pm

9am - 4pm

9am - 4pm

Saturday 9am - 1pm

Drop-in, phone, email or write. Counselling by appointment.

Wed

Thu

Fri

Mon

Tue

[email protected]

How to contact

No wheelchair access. No adapted toilets. One step to front door, 2 downstairs counselling rooms. Stairs to first floor rooms. Can arrange meetings at alternative accessible venues.

Very close to the city centre, based in Bootham Park Hospital grounds.

Registered Charity

4 full time, 4 part time staff and 2 volunteer support workers.

Staffing


Public transport

Disabled access

TelFax

Weekend



This section contains details of non-residential services for people with general health information and support needs or with particular health concerns, including mental health problems.

Social workers in North Yorkshire Mental Health Teams also provide a range of services for people with mental health problems, their families and other professionals. Contact is via the Social Services Customer Relations Units - for details see section on Probation and Social Services or visit North Yorkshire County Council's website: www.northyorks.gov.uk

Some counselling services for people with emotional or otherproblems appear in the Advice Services section. Details of local doctors, pharmacists, dentists and support groups are available from the Patient Advice and Liaison Service (PALS) offices listed here, and from NHS Direct (in the section on National Organisations and Helplines).

99HEALTH AND MENTAL HEALTH

Basics Plus..................................................................... 100 City of York Council - Mental Health Day Centre ...................... 100

Craven Mind (Village Well) ................................................. 100 Craven, Harrogate and Rural District PCT PALS ....................... 101

CrisisCall ........................................................................101 Hambleton and Richmondshire PCT PALS............................. 101

Harrogate & District NHS Foundation Trust PALS.................... 102 Harrogate Mind - Acorn Centre ............................................102

Mental Health Support in Hambleton and Richmondshire ........ 102 Mind - York and District .....................................................103

North Yorkshire AIDS Action............................................... 103 Scarborough & NE Yorkshire Health Care NHS Trust PALS........ 103

Scarborough and Ryedale Mind.......................................... 104 Scarborough, Whitby and Ryedale PCT PALS.......................... 104

Selby and York Primary Care Trust PALS............................... 104 Tees and North East Yorkshire NHS Trust PALS ...................... 105

York Hospital NHS Trust PALS ............................................. 105 York NHS Walk-in Centre ................................................... 105

Yorkshire MESMAC - York.................................................. 106


100 HEALTH AND MENTAL HEALTH

Basics Plus

Mount View Business ParkSalisbury StreetScarborough YO12 4EH

01723 371335

Work experience for adults with special needs, including people with learning disabilities or mental health problems. Advice on education and training, disability and learning disability, mental health. Provide work experience in gardening, crafts and furniture restoration. Also provide second hand furniture for people referred by social services or other agencies.

Service offered

Adults with special needs, including learning disabilities and mental health problems.

Target group

Scarborough and Filey.

Area served

01723 357755

9am - 5pm

Opening hours

9am - 5pm

9am - 5pm

9am - 5pm

9am - 5pm


Wed

Thu

Fri

Mon

Tue

[email protected]

How to contact

Full wheelchair access. Adapted toilets. Car park with 30 spaces. Access for wheelchair users through side entrance. Lift in building. Access to Makaton signers.

Scarborough train station.

Registered Charity

11 full time, 8 part time staff + 6 volunteers.

Staffing


Public transport

Disabled access

TelFax

Weekend

City of York Council - Mental Health Day Centre

Mental Health Day CentreSycamore House, 30 Clarence StreetYork YO31 7EW

01904 553850

Resource centre for adults with mental health problems. Provide various interest based groups and some therapeutic groups.

Service offered

Adults with mental health problems.

Target group

City of York.

Area served

01904 553851

1pm - 4.30pm

Opening hours

1pm - 8pm (1pm - 4pm women only)

1pm - 4.30pm

1pm - 8pm

11am - 6pm

Sunday 10am - 3.30pm

By referral only - usually CMHTs or GPs. Phone or write for further information.

Languages

Wed

Thu

Fri

Mon

Tue

How to contact

Full wheelchair access. Adapted toilets. Parking for disabled drivers. Level entrance. Lift. Access to BSL signers by appointment.

Buses 1, 5, 12, Y28.

Statutory Service



Public transport


TelFax

Weekend

Monday - Friday 9am - 5pmOffice hours

Craven Mind (Village Well)

The Old Co-op BuildingGround Floor, Main Street, HellifieldSkipton BD23 4JY

01729 851376

User-led self help group concerned with mental health issues. Drop-in centre for information and activities. Runs a monthly meeting with guest speakers and aims to challenge discrimination and stigma of mental health issues. Produces regular newsletter. Organises one-off events and finances outings and day trips for the local social service.

Service offered

People with mental health problems, their carers and anyone interested in mental health issues.

Target group

Craven and Airedale.

Area served

01729 851376

10am - 12 noon drop-in

Opening hours

3.30pm - 5.30pm drop-in




Drop-in or phone.

Wed

Thu

Fri

Mon

Tue

[email protected]

Email

How to contact

Full wheelchair access. Adapted toilets. Parking. Ground floor premises.

Hellifield train station - 3 minutes walk.

Registered Charity



Public transport

Disabled access

TelFax

Weekend


HEALTH AND MENTAL HEALTH 101

Craven, Harrogate and Rural District PCT PALS

The HamletHornbeam ParkHarrogate HG2 8RE

0845 601 8412

Information and advice on local NHS services for patients, their families and carers. Support in resolving questions or concerns about NHS treatment and in using the NHS complaints procedure. Referrals to Independent Complaints Advocacy Services (ICAS). Signposting to other local or national support agencies. A network of PALS covers all NHS & Primary Care Trusts.

Service offered

General public and patients.

Target group

Craven District, Harrogate and local area.

Area served

01423 859 669

9am - 5pm

Opening hours

9am - 5pm

9am - 5pm

9am - 5pm

9am - 4.30pm

Phone.

Languages

Wed

Thu

Fri

Mon

Tue

[email protected]

How to contact

Face-to-face appointments in suitable premises near service users' homes or occasionally at their homes. Leaflet for people with learning difficulties.

NHSType of organisation


TelFax

Weekend

01423 859 660Textphone

CrisisCall

2 Trafalgar SquareScarborough YO12 7PY

0800 501 254 helpline

24 hour telephone support and visiting service for people in crisis and/or who are experiencing mental health problems and for their carers in Scarborough, Whitby and Ryedale. Out of hours support telephone service for people in Hambleton, Richmondshire, Selby and District and Harrogate and District Monday-Friday 4.30pm-9am, weekends 24 hours.

Service offered

Adults (16+) in crisis and/or experiencing mental health problems and their carers.

Target group

Whitby, Ryedale, Scarborough (24 hour cover), Hambleton, Richmondshire and Selby and Harrogate.

Area served

01723 378172

4.30pm - 9am out of hours/ 24 hours

Opening hours





24 hours

Phone and leave contact details on the answerphone.

Languages

Wed

Thu

Fri

Mon

Tue

[email protected]

How to contact

Typetalk service for people who are deaf or hearing impaired.

Statutory Service

1 full time, 16 part time.Staffing



TelFax

Weekend


Hambleton and Richmondshire PCT PALS

Friarage HospitalNorthallerton DL6 1JG

0800 028 2462


Service offered

General public.

Target group

Hambleton and Richmondshire.

Area served

01609 777 144

9am - 5pm

Opening hours

9am - 5pm

9am - 5pm

9am - 5pm

9am - 5pm

Drop-in or phone.

Languages

Wed

Thu

Fri

Mon

Tue

[email protected]

How to contact

No wheelchair access. Adapted toilets. Service on first floor - can arrange to see people on ground floor.



TelFax

Weekend



Harrogate & District NHS Foundation Trust PALS

Strayside WingHarrogate District Hospital, Lancaster Park RoadHarrogate HG2 7SX

01423 553158


Service offered

General public.

Target group

Harrogate and district.

Area served

9am - 4.30pm

Opening hours

9am - 4.30pm

9am - 4.30pm

9am - 4.30pm

9am - 4.30pm


Wed

Thu

Fri

Mon

Tue

[email protected]

How to contact



Disabled access

Tel

Weekend


Harrogate Mind - Acorn Centre

101a Station ParadeHarrogate HG1 1HB

01423 503335

Drop-in centre for people with mental health problems. Range of focused groupwork - computer skills, assertiveness training, writing, yoga, cooking, stress management, women's and men's groups. Arts group and pottery group. Pool room, table tennis, smoking and non-smoking areas. Can also give advice and information and provide signposting service.

Service offered

People with mental health problems.

Target group


Area served

1pm - 8pm

Opening hours

11am - 3pm skills learning

10am-12 noon women, 12 noon- 7pm

12 noon - 7pm

10.30am - 3pm education & training

Saturday and Bank Hols 1pm - 5pm

Drop-in or phone.

Wed

Thu

Fri

Mon

Tue

How to contact

Full wheelchair access. Adapted toilets. Ramp.

Registered Charity

2 full time,d 2 part time.Staffing


Disabled access

Tel

Weekend

Mental Health Support in Hambleton and Richmondshire

2 The LinkNorthallerton DL6 1DG

01609 780758

Provide support in the community for people who have mental health problems. Run two day centres, 3 housing projects and seven social clubs throughout the district. Also run a befriending scheme. Bond bank scheme to help people with mental health problems access private rented housing. Breakaway Fund provides grants to help users/carers go on holiday.

Service offered

People with mental health problems and their carers.

Target group

Hambleton and District Council area, Richmondshire District Council area.

Area served

01609 779382

10am - 4pm

Opening hours

10am - 4pm

9.30am - 12.30pm drop-in

10am - 4pm

10am - 3.30pm

Alternate Sundays 10.30am-2.30pm

Drop-in Wednesday, phone, make an appointment or write.

Wed

Thu

Fri

Mon

Tue

How to contact

Limited wheelchair access. Adapted toilets. Main day centre in Northallerton is fully wheelchair user accessible. Other premises are less accessible. Access to BSL signers.

Northallerton: train station - 15 minutes walk. Other venues - check with staff, transport can be arranged if necessary.

Registered Charity

2 full time staff, 12 part time and 50+ volunteers.

Staffing


Public transport

Disabled access

TelFax

Weekend




Mind - York and District

11-12 Stonebrow HouseYork YO1 2NP

01904 647349 information line

Range of services for people experiencing mental and emotional distress and their families and carers. Information line Wednesday 1.30pm-4.30pm (with callback service the following Weds) on 01904 647349. Information Advocacy service on 01904 647030. Counselling services on 01904 466690. Service user network on 01904 652212.

Service offered

People experiencing mental and emotional distress, their families and carers.

Target group

York and North Yorkshire.

Area served

01904 466660

9am - 5pm

Opening hours

9am - 5pm

9am - 5pm

9am - 5pm

9am - 5pm

Phone, contact for an appointment, email or write.

Languages

Wed

Thu

Fri

Mon

Tue

[email protected]

How to contact

Full wheelchair access. Adapted toilets. Ramped entrance.

Registered Charity

2 full time staff, 4 part time + volunteers.Staffing



TelFax

Weekend

North Yorkshire AIDS Action

12A St Saviours PlaceYork YO1 7PJ

01904 640024

Services for people with HIV/AIDS, and people with concerns about HIV/AIDS. Support, advice, information and referrals to local services. Condoms and leaflets available. Complementary therapies. Appointments available outside opening hours.

Service offered

People living with or affected by HIV/AIDS.

Target group

North Yorkshire.

Area served

01904 620424

10am - 4pm

Opening hours

10am - 4pm

10am - 4pm

10am - 4pm

10am - 4pm

Drop-in, phone or email.

Wed

Thu

Fri

Mon

Tue

[email protected]

Email

www.northyorkshireaidsaction.org.uk

How to contact


Registered Charity

2 full time, 1 part time + 20 volunteers.Staffing


Disabled access

TelFax

Weekend


Scarborough & NE Yorkshire Health Care NHS Trust PALS

Scarborough HospitalWoodlands DriveScarborough YO12 6QL

01723 342434


Service offered

Patients, their families and carers.

Target group

Scarborough and Bridlington hospitals.

Area served

01723 385133

9am - 5pm

Opening hours

9am - 5pm

9am - 5pm

9am - 5pm

9am - 5pm

Drop-in or phone.

Languages

Wed

Thu

Fri

Mon

Tue

[email protected]

How to contact


Buses 10, 11.

NHS



Public transport


TelFax

Weekend



Scarborough and Ryedale Mind

PO Box 304Scarborough YO12 5XW

01723 377257

Information, advice and listening service for adults who have experienced or are experiencing mental health problems. Drop-in centre at Wesborough Methodist Church Friday afternoons. Volunteer befriending scheme. Supported housing project.

Service offered

Adults aged 16+ who have experienced or are experiencing mental health problems.

Target group

Scarborough, Ryedale and Whitby.

Area served

01723 377475

9am - 5pm

Opening hours

9am - 5pm

9am - 5pm

9am - 5pm

9am-12 noon, drop-in 12.30-3.30pm

Phone, contact for an appointment or write.

Wed

Thu

Fri

Mon

Tue

[email protected]

Email

www.scarboroughmind.co.uk

How to contact

No access to office. Drop-in centre at Westborough Methodist Church is accessible for wheelchair users and has adapted toilets.

Scarborough train station - 2 minutes walk from Westborough Church.

Registered Charity

3 full time, 5 part time + 36 volunteers.Staffing


Public transport

Disabled access

TelFax

Weekend

Scarborough, Whitby and Ryedale PCT PALS

Swinton GrangeMalton YO17 6QR

01653 602800


Service offered

General public.

Target group

Scarborough, Whitby, Ryedale.

Area served

01653 690804

9am - 5pm

Opening hours

9am - 5pm

9am - 5pm

9am - 5pm

9am - 5pm


Languages

Wed

Thu

Fri

Mon

Tue

[email protected]

How to contact

Full wheelchair access. Adapted toilets. Parking for disabled drivers.



TelFax

Weekend

Selby and York Primary Care Trust PALS

FreepostNEA 13107York YO31 7ZX

0800 5870856

Information and advice on local NHS services for patients, their families and carers. Support in resolving questions or concerns about NHS treatment and in using the NHS complaints procedure. Referrals to Independent Complaints Advocacy Services (ICAS). Signposting to other local or national support agencies. Part of national network of Patient Advice and Liaison Services (PALS).

Service offered

Patients of Selby and York PCT services and their families.

Target group

Selby and York PCT (Health Centres, Surgeries, Mental Health and Community Hospitals).

Area served

01904 626092

9am - 5pm

Opening hours

9am - 5pm

9am - 5pm

9am - 5pm

9am - 5pm

Phone.

Languages

Wed

Thu

Fri

Mon

Tue

[email protected]/PALS_Complaints/index.asp

How to contact

Full wheelchair access. Adapted toilets. Face-to-face appointments can be arranged. Parking for disabled drivers.

Train station - 10 minutes walk Buses 12, 13, 16 stop outside the office.

NHS



Public transport


TelFax

Weekend



Tees and North East Yorkshire NHS Trust PALS

Flatts Lane CentreFlatts Lane, NormanbyMiddlesbrough TS6 0SZ

0800 052 0219


Service offered

Users and their carers of the Trust's mental health and learning disability services.

Target group

Tees Valley and North East Yorkshire (including Scarborough).

Area served

01642 516460

9am - 5pm

Opening hours

9am - 5pm

9am - 5pm

9am - 5pm

9am - 5pm

Drop-in or phone.

Wed

Thu

Fri

Mon

Tue

[email protected]

How to contact

Full wheelchair access. Adapted toilets. Parking for disabled drivers. Ramped entrance. Lift.


Disabled access

TelFax

Weekend

York Hospital NHS Trust PALS

York HospitalWiggington RoadYork YO31 8HE

01904 726262

Information and advice on local NHS services for patients, their families and carers. Support in resolving questions or concerns about NHS treatment and in using the NHS complaints procedure. Referrals to Independent Complaints Advocacy Services (ICAS). Signposting to other local or national support agencies. A network of PALS covers all NHS and Primary Care Trusts.

Service offered

Users and potential users of York Hospital, their families and carers.

Target group

York.

Area served

01904 673437

8.30am - 4.30pm

Opening hours

8.30am - 4.30pm

8.30am - 4.30pm

8.30am - 4.30pm

8.30am - 4.30pm

Call in, phone, email or write.

Languages

Wed

Thu

Fri

Mon

Tue

[email protected]

How to contact

Full wheelchair access. Adapted toilets. Parking for disabled drivers. Level entrance. Lift. Loop system. Access to BSL signers.

Buses 1, 6. 20 minutes walk from the train station.


Public transport

Disabled access

Access to interpreters, Language Line and BSL.

TelFax

Weekend


York NHS Walk-in Centre

31 MonkgateYork YO31 7WA

01904 674557

Health information, advice and treatment. Information on out of hours GP, dental and pharmacy services. Advice on how to stay healthy. Treatment for minor injuries and illnesses, including eye and ear infections, women's health problems, minor wounds. Blood pressure checks, emergency contraception. Specialist Primary Medical Service (PMS) for homeless people and traveller families.

Service offered

General public.

Target group

York.

Area served

01904 674558

7am - 10pm

Opening hours

7am - 10pm

7am - 10pm

7am - 10pm

7am - 10pm

Sat, Sun 7am - 10pm

Drop-in.

Languages

Wed

Thu

Fri

Mon

Tue

How to contact




TelFax

Weekend



Yorkshire MESMAC - York

York and North Yorkshire OfficePO Box 549York YO30 7GX

01904 620400

Advice and information on sexual health for gay men, bisexual men and men who have sex with men. Outreach in gay pubs and clubs, cottages and cruising areas, offering free condoms, lube and information on sexual health and HIV/AIDS. Also work with local gay and bisexual community groups, run training courses, produce sexual health materials, newsletters. Out of hours phone 0113 244 4209.

Service offered

Gay men, bisexual men and men who have sex with men, however they identify.

Target group


Area served

01904 620444

9am - 4pm

Opening hours

9am - 4pm

9am - 4pm

9am - 4pm

9am - 4pm

Phone, make an appointment or write.

Languages

Wed

Thu

Fri

Mon

Tue

[email protected]

Email

www.mesmac.co.uk

How to contact

Limited wheelchair access. No adapted toilets. Limited parking at front of building. One step at entrance. Access to BSL signers. Home visits for people unable to attend the office.

Exhibition Square bus stops. Over Scarborough bridge from York train station.

Registered Charity

12 full time, 2 part time staff and 7 sessional workers.

Staffing


Public transport

Disabled accessBSL.

TelFax

Weekend



This section contains details of key local advice, counsellingand support services. These are for the general public or specific groups but they can also be useful to people in housing need. Some of the agencies listed (eg CABx - Citizens Advice Bureaux) will also provide housing advice, as well as advice on other subject areas.

Police stations, including domestic violence units, within the North Yorkshire police area can be contacted 24 hours a day on 0845 606 0247.

The CABx and other independent services included in this section are those with substantial opening times. Also included are services on particular subject areas or for specific groups, including young people, older people, people with disabilities, women, lesbians and gay men.

Information on all aspects of disability is available from DIAL UK - see National Organisations and Helplines.

North Yorkshire Forum for Voluntary Organisations is included here and can offer information about further local voluntary organisations and self help groups.

The Adviceguide website (www.adviceguide.org.uk) contains advice and information on a range of subjects including housing, benefits, employment, money and consumer law.

107ADVICE AND SUPPORT SERVICES

Age Concern - North Yorkshire ............................................ 108 ARCH Mediation...............................................................108

CAB Harrogate ................................................................. 108 Centre for Health and Pastoral Care ..................................... 109

Centre for Separated Families ............................................ 109 ChildLine Yorkshire and North East ..................................... 109

City of York Council - Benefits Advice Team........................... 110 City of York Council - Face to Face Mediation......................... 110

Connexions York and North Yorkshire - Harrogate.................. 110 Connexions York and North Yorkshire - Malton...................... 111

Connexions York and North Yorkshire - Northallerton.............. 111 Connexions York and North Yorkshire - Scarborough .............. 111

Connexions York and North Yorkshire - Selby........................ 112 Connexions York and North Yorkshire - Skipton ..................... 112

Connexions York and North Yorkshire - York .......................... 112 Craven CAB..................................................................... 113

Craven Domestic Violence Service ....................................... 113 Daisy Chain .................................................................... 113

Disability Action Yorkshire ................................................. 114 Disability Information and Advice Centre (York) ..................... 114

Family Mediation Service - York.......................................... 114 Future Prospects .............................................................. 115

Hambleton CAB............................................................... 115 Leeds Lesbian, Gay and Bisexual Switchboard ...................... 115

North Yorkshire Forum for Voluntary Organisations ................ 116 Refugee Education Training and Advisory Service - RETAS........ 116

Relate - Harrogate ............................................................ 116 Relate - Keighley and Craven .............................................. 117

Relate - North East (Darlington) ........................................... 117 Relate - Scarborough........................................................ 117

Relate - Selby .................................................................. 118 Relate - York and Harrogate................................................118

Richmondshire CAB.......................................................... 118 Ripon and District CAB...................................................... 119

Ryedale 4Youth............................................................... 119 Ryedale CAB....................................................................119

Ryedale Detached Youthwork Project ................................... 120 Scarborough and District CAB .............................................120

Scarborough and District CAB - Whitby ................................. 120 Selby District CAB............................................................ 121

SURVIVE (Survivors of Child Sexual Abuse in North Yorks) ........ 121 Thirsk Clock.................................................................... 121

Welfare Benefits Unit ........................................................ 122 Women's Counselling Service (Harrogate) ............................. 122

York and District CAB........................................................ 122 York Lesbian Line .............................................................123

York Racial Equality Network .............................................. 123 York Rape Crisis ...............................................................123

York Women's Counselling Service ...................................... 124 York Youth Enquiry Service (YES) ......................................... 124

Youth Enquiry Service - Harrogate ....................................... 124 Youth Enquiry Service - Whitby ........................................... 125


108 ADVICE AND SUPPORT SERVICES

Age Concern - North Yorkshire


01423 502253

Centre providing range of services for older people and their carers. Advice and information on benefits and other concerns. Walking to health scheme. Social rehabilitation for older people leaving hospital. Insurance services. Signposting to other Age Concern branches across North Yorkshire.

Service offered

Target group

North Yorkshire.

Area served

01423 507903

9.30am - 1pm

Opening hours

9.30am - 1pm

9.30am - 1pm

9.30am - 1pm

9.30am - 1pm

Drop-in, phone, email or write.

Wed

Thu

Fri

Mon

Tue

[email protected]

How to contact

No wheelchair access. No adapted toilets. Home visits for people unable to attend the office.

Registered Charity



Disabled access

TelFax

Weekend

ARCH Mediation

Knaresborough HouseHigh StreetKnaresborough HG5 0HW

01423 868 782

Mediation to help neighbours in dispute resolve their difficulties. Homelessness mediation by referral from Harrogate Borough Council - Housing Aid and Advice (01423 556699).

Service offered

General public.

Target group

Harrogate District.

Area served

01423 869 815

See How to contact

Opening hours

Phone, write, email to make an appointment - all calls/contacts replied to promptly.

Languages

Wed

Thu

Fri

Mon

Tue

[email protected]

Email

How to contact

Office not open to the public - people are usually visited in their own homes.

Not applicable.

Statutory Service

2 part time staff, team of volunteer mediators.

Staffing


Public transport


TelFax

Weekend

CAB Harrogate

Victoria Park House18 Victoria AvenueHarrogate HG1 5QY

01423 567150 or 01423 503576 appts

Advice and information on a range of issues, including housing rights, welfare rights and benefits, money/debt, consumer rights and employment rights. Specialist help in debt and welfare benefits. Disability information service on 01423 501894. Weekly extension session at Age Concern, Cliff House, Hilton Lane, Knaresborough(Tues 10am-1pm), with specialist welfare benefits advice.

Service offered

General public. People with disabilities.

Target group

Harrogate, Knaresborough and district.

Area served

01423 565192

9.15am - 3pm

Opening hours

9.15am - 12.30pm, 4pm - 7pm appts

9.15am - 3pm

9.15am - 3pm

9.15am - 12.30pm


Languages

Wed

Thu

Fri

Mon

Tue

[email protected]

Email

www.harrogate-cab.demon.co.uk

How to contact

Full wheelchair access. Adapted toilets. Harrogate - parking for disabled drivers. Ramped entrance. Stairlift. Induction loop. Home visits for people unable to attend the office.

Harrogate train station and bus station within easy walking distance.

Registered Charity



Public transport

Disabled access

Language Line. Access to interpreters and British Sign Language signers.

Tel

Fax

Weekend




ADVICE AND SUPPORT SERVICES 109

Centre for Health and Pastoral Care

Holy Rood House10 Sowerby Road, SowerbyThirsk YO7 1HX

01845 522580

Christian based therapeutic centre offering residential and day services for the general public, including children and young people. Counselling, psychotherapy, aromatherapy, drama therapy, creative arts, massage and spiritual support. Clients are asked for a donation towards the cost of counselling, depending on their means.

Service offered

General public, including children and young people.

Target group

North Yorkshire and surrounding areas.

Area served

01845 527300

See How to contact

Opening hours

Phone, email, write, contact for an appointment. Office times vary - leave message on answerphone.

Languages

Wed

Thu

Fri

Mon

Tue

[email protected]

Email

www.holyroodhouse.freeuk.com

How to contact

Limited wheelchair access. No adapted toilets. Chairlift and ramps available.

Registered Charity


Staffing


Disabled accessGerman and French.

TelFax

Weekend

Centre for Separated Families

3 Barker LaneMicklegateYork YO1 6JR

01904 610321

Advice, information, counselling and support for separated families (including single parents, children, grandparents, stepfamilies). Advice on housing, benefits, money/debt. Grants for shoes, holidays and outings. Helpline Mon-Fri 9.30am-3pm on 01904 610268. Weekly outreach drop-in sessions in Harrogate - details from Centre or phone 07876 498992. Training for parents and support workers.

Service offered

Separated families.

Target group

York, North and East Yorkshire. Training - UK.

Area served

01904 672491

9am - 5pm

Opening hours

9am - 5pm

9am - 5pm

9am - 5pm

9am - 5pm

Phone, make an appointment, email or write.

Languages

Wed

Thu

Fri

Mon

Tue

[email protected]

Email

www.separatedfamilies.org.uk

How to contact

Limited wheelchair access. No adapted toilets. Ramped entrance.

York train station - 5 minutes walk.

Registered Charity



Public transport

Disabled accessAccess to interpreters and BSL signers.

TelFax

Weekend


ChildLine Yorkshire and North East

4 High CourtLeeds LS2 7ST

0800 1111 24 hour helpline

Helpline for children and young people in danger and distress. Telephone counselling, support and advice for any child with any problem. Refers children in danger to appropriate helping agencies. Freepost address for children at ChildLine Yorks and NE, Freepost NATN1111, London E1 6BR. National line for children living away from home 0800 884444 (3.30pm-9.30pm Mon to Fri, 2pm-8pm Sat & Sun).

Service offered

Children and young people.

Target group

Yorkshire and North East England.

Area served

0113 234 1954

24 hours

Opening hours

24 hours

24 hours

24 hours

24 hours

Saturday and Sunday 24 hours

Phone. Young people can also write to ChildLine Yorks and NE, Freepost NATN1111, London E1 6BR.

Wed

Thu

Fri

Mon

Tue

www.childline.org.uk

How to contact

Registered Charity



TelFax

Weekend

0800 400222 (9.30am-9.30pm)

Textphone



City of York Council - Benefits Advice Team

City Finance CentreLibrary Square, Museum StreetYork YO1 7DU

01904 552927

Information and advice for the general public on claiming welfare benefits. Assistance with filling in forms. Help with benefit appeals.

Service offered

General public.

Target group

York.

Area served

01904 551190

8.30am - 5pm

Opening hours

8.30am - 5pm

8.30am - 5pm

8.30am - 5pm

8.30am - 5pm

Phone or write to make an appointment.

Languages

Wed

Thu

Fri

Mon

Tue

How to contact

Full wheelchair access. Adapted toilets. Home visits for people unable to attend the office.

Statutory ServiceType of organisation


TelFax

Weekend

City of York Council - Face to Face Mediation

St Anthony's HouseBrook StreetYork YO31 7RB

01904 553838 neighbour mediation

Mediation services for neighbours in dispute, anti-social (community) behaviour, people facing homelessness. Neighbour mediation by referral from estate managers, housing associations, environmental services, and also self referral. Community mediation via schools, police, social services. Homelessness mediation (to keep young people in family home) by referral via Council homelessness services.

Service offered

The local community, including people facing homelessness.

Target group

City of York. Neighbour mediation also available to people in Hambleton and Selby.

Area served

01904 553839

See How to contact

Opening hours

See How to contact

See How to contact

See How to contact

See How to contact

Mainly by referral from other agencies. Phone or drop-in for information.

Languages

Wed

Thu

Fri

Mon

Tue

How to contact

Full wheelchair access. Adapted toilets.Disabled accessLanguage Line.

Tel

Fax

Weekend


Connexions York and North Yorkshire - Harrogate

15-17 Station BridgeHarrogate HG1 1SP

01423 871722

Advice, information and guidance on careers, employment and training opportunities for young people aged 13-19. Vacancy and placing service for local employers.

Service offered

Young people aged 13-19, their parents/guardians. Training providers and local employers.

Target group

Harrogate.

Area served

01423 872342

10am - 4pm

Opening hours

10am - 4pm

10am - 4pm

10am - 4pm

10am - 4pm

Drop-in, phone or contact for an appointment.

Wed

Thu

Fri

Mon

Tue

[email protected]

Email

www.guidance-enterprises.co.uk

How to contact

Full wheelchair access. Level entrance.

Within walking distance of Harrogate train and bus stations.

CompanyType of organisation

Public transport

Disabled access

TelFax

Weekend



Connexions York and North Yorkshire - Malton

The Connexions Centre5b Market StreetMalton YO17 7LY

01653 692025

Information and guidance on benefits, careers, employment and training opportunities for young people aged 13-19. Services for adults.

Service offered

Young people aged 13-19, their parents/guardians. Adults and local employers.

Target group


Area served

01653 692025

10am - 4pm

Opening hours

10am - 4pm

Drop-in, phone, contact for an appointment, email or write.

Wed

Thu

Fri

Mon

Tue

[email protected]

Email


How to contact

Full wheelchair access.

Town centre location.

Company



Public transport

Disabled access

TelFax

Weekend

Connexions York and North Yorkshire - Northallerton

159-160 High StreetNorthallerton DL7 8JZ

01609 773537

Advice, information and guidance on careers, employment and training opportunities for young people aged 13-19. Vacancy and placing service for local employers. Email: [email protected].

Service offered


Target group

Northallerton, Hambleton, Richmondshire.

Area served

01609 779021

10am - 4pm

Opening hours

10am - 4pm

10am - 4pm

10am - 4pm

10am - 4pm


Wed

Thu

Fri

Mon

Tue

www.guidance-services.co.uk

How to contact

Full wheelchair access. Adapted toilets. Lift.


Disabled access

TelFax

Weekend


Connexions York and North Yorkshire - Scarborough

Pavilion HouseWestboroughScarborough YO11 1UY

01723 373009

Advice, information and guidance on benefits, careers, employment and training opportunities for young people aged 13-19. Vacancy and placing service for local employers.

Service offered


Target group

Scarborough, Ryedale and Whitby.

Area served

01723 377466

9.30am - 5pm

Opening hours

9.30am - 5pm

9.30am - 5pm

9.30am - 5pm

9.30am - 5pm


Wed

Thu

Fri

Mon

Tue

[email protected]

Email


How to contact


Town centre location, located opposite the train station.


Public transport

Disabled access

TelFax

Weekend

Monday - Friday 8.45am - 5pm.Office hours



Connexions York and North Yorkshire - Selby

10b Abbey WalkSelby YO8 4DZ

01757 703538


Service offered


Target group

Selby.

Area served

01757 213315

9.30am - 5pm

Opening hours

9.30am - 5pm

9.30am - 5pm

9.30am - 5pm

9.30am - 5pm


Wed

Thu

Fri

Mon

Tue

[email protected]

Email


How to contact



Disabled access

TelFax

Weekend

Connexions York and North Yorkshire - Skipton

Navigation HouseBelmont BridgeSkipton BD23 1RL

01756 792948


Service offered


Target group

Skipton and surrounding area.

Area served

01756 799054

11am - 4pm

Opening hours

11am - 4pm

11am - 4pm

11am - 4pm

11am - 4pm


Wed

Thu

Fri

Mon

Tue

[email protected]

Email


How to contact


Train station - 5 minutes walk. Bus station - 1 minute walk.


Public transport

Disabled access

TelFax

Weekend

Connexions York and North Yorkshire - York

Merchant House11a PiccadillyYork YO1 9WB

01904 656655


Service offered


Target group

York.

Area served

01904 631435

9.15am - 4pm

Opening hours

9.15am - 4pm

1pm - 4pm

9.15am - 4pm

9.15am - 4pm


Wed

Thu

Fri

Mon

Tue

[email protected]

Email


How to contact

Full wheelchair access. Adapted toilets. Lift.


Disabled access

TelFax

Weekend




Craven CAB

St Andrews Church HallNewmarket StreetSkipton BD23 2JE

01756 700210

Advice and information on a range of issues, including housing rights, welfare rights and benefits, money and debt, consumer rights and employment rights. Disability information service on 01756 790225. Outreach services at Bentham (every other Weds 1.30pm-3.30pm), Settle (Monday 10am-2pm) and Ingleton (last Weds of month 10am-12 noon).

Service offered

General public.

Target group

Craven area of North Yorkshire.

Area served

01756 796631

9.30am - 11.30am

Opening hours

Closed

9.30am - 11.30am

9.30am - 11.30am

Closed


Languages

Wed

Thu

Fri

Mon

Tue

[email protected]

Email

How to contact

Full wheelchair access. Adapted toilets. Ramped entrances. Main door and door to interview room extra wide. Portable hearing loop. Home visits for people unable to attend the office.

Train station - 15 minutes walk. Bus station - 5 minutes walk.

Registered Charity



Public transport

Disabled accessFrench and access to interpreters.

TelFax

Weekend


Craven Domestic Violence Service

PO Box 50Skipton BD23 1XU

01756 794400 helpline

Support, advice and practical help for victims and survivors of domestic abuse. Individual support, groupwork. Help finding immediate shelter. Advocacy around legal issues, housing and benefits. Telephone helpline Monday-Friday 10am-12 noon. Outreach service. Awareness training for organisations.

Service offered

Men or women experiencing domestic violence.

Target group

Craven.

Area served

01756 793495

10am - 12 noon helpline

Opening hours





Phone. Leave message outside helpline hours.

Wed

Thu

Fri

Mon

Tue

[email protected]

How to contact

Limited wheelchair access.

Registered Charity



Disabled access

TelFax

Weekend

Daisy Chain

Abbey Yard CentreAbbey YardSelby YO8 4PN

01757 290040

Support and assistance for anyone affected by domestic violence.

Service offered

Anyone affected by domestic violence.

Target group

Selby district.

Area served

01757 290311

8.30am - 4.30pm, 24 hour emergency

Opening hours




8.30am - 4pm, 24 hour emergency

Saturday, Sunday 24 hour emergency

Drop-in, phone, contact for an appointment or write. 24 hour emergency numbers on answerphone.

Wed

Thu

Fri

Mon

Tue

How to contact

Full wheelchair access. Adapted toilets. Ramped entrance.

Registered Charity

1 full time + 3 volunteers.Staffing


Disabled access

TelFax

Weekend



Disability Action Yorkshire

Unit 14A Hornbeam Park OvalHarrogate HG2 8RB

01423 855410

Services for disabled people. Residential and domiciliary care. Training for work with possibility of paid employment.

Service offered

People with disabilities.

Target group

Yorkshire and Humberside.

Area served

01423 855411

9am - 5pm

Opening hours

9am - 5pm

9am - 5pm

9am - 5pm

9am - 5pm


Wed

Thu

Fri

Mon

Tue

[email protected]

How to contact

Full wheelchair access. Adapted toilets. Parking available. Fully accessible premises.

Registered Charity


Staffing


Disabled access

TelFax

Weekend


Disability Information and Advice Centre (York)

Room 2, Nursery Block17 Priory StreetYork YO1 6ET

01904 638467

Telephone helpline for disabled people. Information, support and welfare benefits advice. Face-to-face work by appointment only. Provide a focus for disability issues for York and district.

Service offered

Disabled people and their families, professionals.

Target group


Area served

01904 610260

10am - 3pm helpline

Opening hours

10am - 3pm helpline

10am - 3pm helpline

10am - 3pm helpline

Closed

Phone or contact for an appointment.

Languages

Wed

Thu

Fri

Mon

Tue

[email protected]

Email

www.diac-york.org.uk

How to contact

Full wheelchair access. Adapted toilets. Parking for Blue badge holders. Signers available on request. Information in large print and Braille on request. Loop system on request.

Registered Charity

3 part time staff, 3 volunteers.Staffing


Disabled accessLanguage Line and BSL.

TelFax

Weekend

Family Mediation Service - York

The Old Coach HouseGrange GarthYork YO10 4BS

01904 646068

Mediators help parents in conflict who are separating or divorcing to reach agreement over child contact/residence and other decisions affecting children. Mediation for couples on other issues of separation, including arrangements for finance and property. Use of contact centre for non resident parents to meet their children.

Service offered

Separating or divorcing parents and couples.

Target group

York and North Yorkshire (one partner must live in York or North Yorkshire).

Area served

01904 646068

9am - 5pm, 7pm - 9.30pm

Opening hours

9am - 5pm, 7pm - 9.30pm

9am - 5pm, 6pm - 9.30pm

9am - 5pm, 7pm - 9.30pm

9am - 5pm

Phone, contact for an appointment or write.

Languages

Wed

Thu

Fri

Mon

Tue

[email protected]

How to contact

Full wheelchair access. No adapted toilets. Parking available next to office. Ground floor interview room with one step up.

Close to city centre, within walking distance of the train station.

Registered Charity

4 part time staff, 12 mediators, 10 sessional mediators.

Staffing


Public transport


TelFax

Weekend



Future Prospects

24 SwinegateYork YO1 8AZ

0800 834239 freephone

Education, training and employment advice centre for the general public, including unemployed people, those returning to work or study, people with disabilities and people facing redundancy. Outreach advice and education via Cornerstone project. Drop-in advice and information on benefits, training opportunities, career changes. Specialist sessions on job search, CV writing, confidence building.

Service offered

General public.

Target group


Area served

01904 634750

10am - 4pm phone only

Opening hours

10am - 7pm

10am - 4pm

10am - 7pm

10am - 4pm

Saturday 10am - 4pm

Drop-in or phone during opening hours, or write.

Languages

Wed

Thu

Fri

Mon

Tue

[email protected]

Email

www.futureprospects.org.uk

How to contact

Full wheelchair access. Adapted toilets. Parking for Blue badge holders available nearby. Level entrance. Lift to all floors.

City centre location.


9 full time staff, 8 part time + 1 volunteer.Staffing


Public transport

Disabled access

Access to interpreters by prior arrangement.

TelFax

Weekend


Hambleton CAB

277 High StreetNorthallerton DL7 8DW

01609 770309

Advice and information on a range of issues, including benefits, housing, consumer and welfare rights, money and debt, disability, employment, immigration and nationality. Outreach services in Thirsk, Stokesley, Bedale and Easingwold - contact Northallerton office for details.

Service offered

General public.

Target group

Hambleton district.

Area served

01609 773365

10am - 1pm drop-in, 10am - 4pm tel

Opening hours

Appointments only



Closed

Drop-in, phone, email or write.

Languages

Wed

Thu

Fri

Mon

Tue

[email protected]

Email

www.hambletoncab.org.uk

How to contact

Limited wheelchair access. Adapted toilets. Parking for disabled people. Internal stair lift.

Northallerton train station. Buck Inn bus stop - 4 minutes walk.

Registered Charity



Public transport


TelFax

Weekend


Leeds Lesbian, Gay and Bisexual Switchboard

PO Box HH29Leeds LS8 2UA

0113 245 3588

Telephone helpline for lesbians, gay men, bisexuals, transsexuals, transvestites, people unsure of their sexuality, and their friends and families.

Service offered

Lesbians, gay men, bisexuals, transsexuals, transvestites, their friends and families.

Target group

West and North Yorkshire.

Area served

Opening hours

7pm - 10pm

7pm - 10pm

Phone.

Wed

Thu

Fri

Mon

Tue

www.leeds-switchboard.org.uk

How to contact




Tel

Weekend



North Yorkshire Forum for Voluntary Organisations

Unit S, Alanbrooke Business ParkStation Road, TopcliffeThirsk YO7 3SE

01845 578228

Supports, promotes and develops local voluntary action and services. Offers information on a wide range of local voluntary organisations, community and self help groups. Advice, training and consultancy for voluntary organisations.

Service offered

Local voluntary organisations and community groups.

Target group

North Yorkshire and York.

Area served

01845 578249

9am - 5pm

Opening hours

9am - 5pm

9am - 5pm

9am - 5pm

9am - 5pm


Languages

Wed

Thu

Fri

Mon

Tue

[email protected]

How to contact

Registered Charity


Type of organisationAccess to Language Line.

TelFax

Weekend

Refugee Education Training and Advisory Service - RETAS

335 Roundhay RoadHarehillsLeeds LS8 4HT

0113 240 7320 advice line

Advice for refugees and asylum seekers on education, training, retraining and employment. Focus particularly on helping refugee professionals retrain and requalify. Part of Education Action International.

Service offered

Refugees and asylum seekers.

Target group

Yorkshire.

Area served

0113 240 7152

9am - 5pm tel

Opening hours

10.30am-3.30pm drop-in, 9am-5pm tel




Drop-in Tues-Fri 10.30am-3.30pm or phone.

Languages

Wed

Thu

Fri

Mon

Tue

[email protected]

Email

www.education-action.org

How to contact


Buses 12, 13.

Registered Charity



Public transport


TelFax

Weekend

Relate - Harrogate

13 Dragon ParadeHarrogate HG1 5BZ

01423 502173

Counselling and sexual therapy to help with difficulties in any adult relationship. Also offers family counselling and counselling for young people affected by the breakdown of their parents' relationship - Relate-Teen. Training in areas of personal growth and development, stress management and counselling skills

Service offered

Anyone with relationship problems. Young people affected by breakdown of parental relationship.

Target group

Harrogate, Ripon, Boroughbridge, Pateley Bridge.

Area served

01423 502421

9.30am - 4.30pm, 6.30pm - 9pm

Opening hours

9.30am - 4.30pm, 6.30pm - 9pm

9.30am - 4.30pm, 6.30pm - 9pm

9.30am - 4.30pm, 6.30pm - 9pm

9.30am - 4.30pm

Saturday 9am - 12 noon

Call in, phone or email to make an appointment.

Wed

Thu

Fri

Mon

Tue

[email protected]

Email

www.relate.co.uk

How to contact

Limited wheelchair access. No adapted toilets. Can arrange to see people at local community venue, which is accessible.

5 minutes walk from bus and train stations in the centre of Harrogate.

Registered Charity

Part time staff + 45 volunteers.Staffing


Public transport

Disabled access

TelFax

Weekend



Relate - Keighley and Craven

Acres HouseBerry LaneKeighley BD21 1DN

01535 605047

Counselling for adult couples or individuals with relationship difficulties. Therapy service for adults with sexual problems. Counselling for young people aged 10-25 whose parents are in conflict, separating or divorcing. Groupwork for adult survivors of sexual abuse. Adults are asked to make a contribution towards the cost of counselling.

Service offered

Adults with relationship or sexual difficulties, young people, adult survivors of sexual abuse.

Target group

Keighley, Skipton, Bingley, Ilkley and surrounding areas.

Area served

01535 691509

9.30am - 9.30pm

Opening hours

9.30am - 6pm

9.30am - 9.30pm

9.30am - 9.30pm

9.30am - 6pm

Phone or email.

Wed

Thu

Fri

Mon

Tue

[email protected]

Email

www.relate-keighley.co.uk

How to contact

Full wheelchair access. Adapted toilets. Parking available outside premises. Ramped entrance.

Registered Charity



Disabled access

TelFax

Weekend

Relate - North East (Darlington)

West LodgeWest CrescentDarlington DL3 7PS

0800 980 5907 appointments

Counselling for people experiencing relationship difficulties, and for anyone having problems forming relationships. Counselling for 11-18 year olds affected by their parents separation or divorce. Psychosexual therapy service for sexual problems. Family counselling. Contributions towards costs are requested, but no one is refused if unable to pay. Central support for 5 other local offices.

Service offered

Adult couples or individuals with relationship difficulties. Young people and families.

Target group

Sunderland to Scarborough and Consett to Thirsk.

Area served

01325 242400

9am - 9pm

Opening hours

9am - 9pm

9am - 9pm

9am - 9pm

9am - 9pm

Sat 11am - 2pm

Phone for an appointment.

Languages

Wed

Thu

Fri

Mon

Tue

[email protected]

Email

How to contact

Full wheelchair access. No adapted toilets. Varies according to location - phone for details.

Registered Charity

1 full time and 9 part time staff, 150 volunteers.

Staffing



TelFax

Weekend


Relate - Scarborough

Allatt House5 West Parade RoadScarborough YO12 5ED

Appointments 0800 980 5907

Counselling service for people with relationship problems - individuals, married people, couples living together or apart, lesbians and gay men. Contribution towards counselling costs requested.

Service offered

Anyone who is experiencing relationship difficulties.

Target group

North Yorkshire coast from Whitby and Filey.

Area served

01723 369858

See How to contact

Opening hours

No set hours. Phone and leave a message on the answerphone, contact for an appointment, or write.

Wed

Thu

Fri

Mon

Tue

[email protected]

Email

How to contact

Limited wheelchair access. Adapted toilets. Ramp to the main entrance and parking facilities.

Registered Charity



Disabled access

TelFax

Weekend



Relate - Selby

2 St James TerraceSelby YO8 4HL

01757 700262

Counselling for adults, children and families with relationship difficulties (donations towards costs requested).

Service offered

Couples and individuals with relationship difficulties. Families and young people.

Target group


Area served

01757 700683

9.30am - 2.30pm, 5.30pm - 9pm

Opening hours

9.30am - 2.30pm, 5.30pm - 9pm

9.30am - 2.30pm

9.30am - 5.30pm

Closed

Phone, email or write for an appointment.

Wed

Thu

Fri

Mon

Tue

[email protected]

Email

www.relateweb.co.uk

How to contact

No wheelchair access. No adapted toilets. Can arrange to see people at alternative, accessible venues.



Public transport

Disabled access

TelFax

Weekend

Relate - York and Harrogate

14 PavementYork YO1 9UP

01904 625971

Counselling and sexual therapy for adults with relationship difficulties. Family counselling, service for young people adversely affected by their parents' divorce or separation. Clients are asked to contribute towards the cost of counselling but no one is turned away if they cannot afford to pay. Service also available in Easingwold (Mon 3-6pm, Thurs 6-9pm) and Selby (Mon 6pm-9pm, Tues 6pm-9pm).

Service offered

People experiencing relationship difficulties. Young people affected by parents' divorce/separation.

Target group

York and surrounding areas, Easingwold and Selby.

Area served

01904 642772

10am - 3pm, 6pm - 9pm

Opening hours

10am - 3pm, 6pm - 9pm

10am - 3pm, 6pm - 9pm

10am - 3pm, 6pm - 9pm

Closed

Phone or email for an appointment, or write.

Wed

Thu

Fri

Mon

Tue

[email protected]

How to contact

No wheelchair access. No adapted toilets. Easingwold office has access for wheelchair users.

Registered Charity

3 part time staff + 28 volunteers.Staffing


Disabled access

TelFax

Weekend

Richmondshire CAB

23 NewbigginRichmond DL10 4DX

01748 823978

Advice and information on a range of issues. Specialist staff provide a service around debt, welfare rights and benefits and employment.

Service offered

General public.

Target group

Richmondshire.

Area served

01748 823965

1pm - 4pm

Opening hours

1pm - 4pm

Closed

10am - 1pm

10am - 1pm


Wed

Thu

Fri

Mon

Tue

www.richmondshirecab.org.uk

How to contact

Limited wheelchair access. Adapted toilets. Parking for disabled people opposite premises. Portable induction loop. Home visits available for older or disabled people.

Registered Charity


Staffing


Disabled access

TelFax

Weekend




Ripon and District CAB

5 Duck HillRipon HG4 1BL

01765 603297 advice line

Advice and information on a range of issues, including housing rights, welfare rights and benefits, money and debt, consumer rights. Casework in employment, debt and welfare rights. Rural outreach and home visiting service for people who are housebound or have transport difficulties - phone 01765 643464.

Service offered

General public.

Target group

Ripon, Masham, Boroughbridge and surrounding rural areas.

Area served

01765 690306

10.30pm - 3pm

Opening hours

10.30pm - 3pm, 5pm - 6pm

Specialist appointments only

10.30pm - 3pm

10.30am - 3pm


Languages

Wed

Thu

Fri

Mon

Tue

[email protected]

How to contact

Limited wheelchair access. No adapted toilets. Parking space for disabled drivers at the rear. Wheelchair user access to waiting area, 2 interview rooms and toilet. Loop system. Home visiting service for those unable to visit the bureau.

Bus station - 10 minutes walk.

Registered Charity



Public transport


TelFax

Weekend

Monday - Friday 9.30am - 4.30pmOffice hours

Ryedale 4Youth

NYCC Community Education Service68 Langton Road, Norton, MaltonNorth Yorkshire YO17 9AE

01653 694122

Centre based and outreach services for young people who are on the streets. Wide range of projects: outdoor and residential activities, international exchanges, school-based mentoring, peer support, education. Advice and information on a range of issues, including alcohol, drugs, education and training, employment, housing rights, health and sexual health. Part of North Yorks Youth Service.

Service offered

Young people aged 13 - 25.

Target group

Malton and Norton.

Area served

01653 696753

9am - 12 noon

Opening hours

9am - 12 noon

9am - 12 noon

9am - 12 noon

9am - 12 noon

Drop-in or contact for an appointment.

Languages

Wed

Thu

Fri

Mon

Tue

[email protected]

How to contact

Full wheelchair access. Adapted toilets. Parking available. Level entrance.

Yorkshire Coastliner buses 840, 842, 843, 845, X40, X45 to Malton Bus station. Walk 400 yards to level crossing, then 400 yards to mini roundabout. Turn right up hill - opposite St Peter's church.

Statutory Service


Staffing


Public transport

Disabled access

French, Spanish, access to interpreters and BSL.

TelFax

Weekend

Ryedale CAB

Ryedale Community HouseWentworth StreetMalton YO17 7BN

01653 692740

Advice and information on a range of issues, including housing rights, welfare rights and benefits, money and debt, consumer rights and employment rights. Legal advice Monday evenings by appointment. Service also at Train Lane Clinic, Pickering on Wednesdays 10am-12.30pm.

Service offered

General public.

Target group

Ryedale.

Area served

01653 692809

10am - 3.30pm drop-in or tel

Opening hours

10am-12.30pm drop-in or tel

10-3.30pm drop-in/tel, 5.30-7.30pm

Closed

10am - 3.30pm drop-in or tel


Languages

Wed

Thu

Fri

Mon

Tue

[email protected]

Email

How to contact

Full wheelchair access. Adapted toilets. Ramp. Wide automatic doors. Lift.

Malton train and bus stations.

Registered Charity



Public transport

Disabled accessFrench, German, Thai and Language Line.

TelFax

Weekend




Ryedale Detached Youthwork Project

2 Eastgate SquarePickering YO18 7DP

01751 477707

Range of outreach and drop-in services for young people aged 11-25. Detached streetwork, project work with young people at risk, and work in schools. Information and advice on sexual health, drugs and alcohol, housing and homelessness, education and training. Help with filling in forms. Mobile Resource Centre provides outreach service in outlying villages across Ryedale District.

Service offered

Young people aged 11-25.

Target group

Ryedale District.

Area served

10am-12 noon and 3pm-9pm drop-in

Opening hours



Drop-in or phone (leave message for callback service).

Wed

Thu

Fri

Mon

Tue

[email protected]

How to contact



Disabled access

Tel

Weekend

Scarborough and District CAB

62 Roscoe StreetScarborough YO12 7BY

08451 202930 or 01723 368710

Advice and information on a range of issues, including housing rights, welfare rights and benefits, money and debt, consumer rights and employment rights. Drop-in Monday, Tuesday and Thursday 10.30am - 3.30pm.

Service offered

General public.

Target group

Scarborough and surrounding areas.

Area served

01723 354342

10.30am-3.30pm (9.30am-4.30pm tel)

Opening hours

10.30am-3.30pm (9.30am-4.30pm tel)

9.30am-4.30pm phone

10.30am-3.30pm (9.30am-4.30pm tel)

9.30am-4.30pm phone


Languages

Wed

Thu

Fri

Mon

Tue

www.scarcab.org.uk

How to contact

Full wheelchair access. Adapted toilets. Limited street parking. Portable loop system available.

Registered Charity


Staffing


Disabled access

Access to interpreters, Language Line and BSL signers.

TelFax

Weekend

Scarborough and District CAB - Whitby

Church HouseFlowergateWhitby YO21 3BA

01947 605157

Advice and information on a range of issues, including housing rights, welfare rights and benefits, money and debt, consumer rights and employment rights. Telephone advice service on 08451 202930. Welfare benefits and employment advice by appointment on Wednesdays.

Service offered

General public.

Target group

Whitby and surrounding areas.

Area served

01947 605157

2pm - 4pm benefits advice

Opening hours

10am-12.30pm, 1.30pm-3.30pm drop-in

Benefits/employment advice by appt

10am-12.30pm, 1.30pm-3.30pm drop-in

Closed


Languages

Wed

Thu

Fri

Mon

Tue

www.scarcab.org.uk

How to contact

Full wheelchair access. Adapted toilets. Parking for disabled drivers. Level entrance, with lift to upper floor. Loop system available.

Main train and bus stations - 2 minutes walk.

Registered Charity

3 part time staff + 10 volunteers.Staffing


Public transport

Disabled accessAccess to interpreters, Language Line.

TelFax

Weekend



Selby District CAB

16 Park StreetSelby YO8 4PW

0845 1203 718

Advice on benefits and welfare rights, consumer issues, employment and housing rights, legal issues, money and debt. Drop-in advice service provided on first come first served basis. Phone advice Monday, Tuesday, Wednesday 9.30am-12 noon & 1pm-3.30pm, Thursday 12 noon-2.30pm & 4.30pm-7pm, Friday 9.30am-12 noon & 1pm-3.30pm.

Service offered

General public.

Target group

Selby district.

Area served

01757 213325

Appointments

Opening hours

1pm - 4.45pm drop-in

9.30am - 12 noon drop-in

Appointments

9.30am - 12 noon drop-in

Drop-in, phone, contact for an appointment or write. Clients seen on first come first served basis.

Languages

Wed

Thu

Fri

Mon

Tue

www.adviceguide.org.uk

How to contact

Limited wheelchair access. Adapted toilets. Ramp available for front and back doors. Home visiting service for housebound people.

Train station - 5 minutes walk. Opposite Selby bus station.

Registered Charity



Public transport

Disabled accessBSL.

TelFax

Weekend

Mon-Wed 9.15am-4.45pm, Thurs 12 noon-3.30pm & 4.15-7.15, Fri 9.15-4.45

Office hours

SURVIVE (Survivors of Child Sexual Abuse in North Yorks)

c/o York CVSPriory Street Centre, 15 Priory StreetYork YO1 6ET

01904 642830 helpline

Helpline providing support and information for survivors of child sexual abuse. Also offers face-to-face meetings, self help groups and a book loan service.

Service offered

Survivors of child sexual abuse.

Target group


Area served

Opening hours

7.30pm - 10pm


Wed

Thu

Fri

Mon

Tue

[email protected]

How to contact


Registered Charity



Disabled access

Tel

Weekend

Thirsk Clock

20 Market PlaceThirsk YO7 1LB

01845 524494

Advice and information for young people on any issues, including careers, education and training, jobsearch, housing, homelessness.

Service offered

Young people (mainly 13-19), including those who are homeless.

Target group

Thirsk and district.

Area served

9am - 5pm, 7pm - 9.30pm

Opening hours

9am - 5pm

9am - 6pm, 7pm - 9.30pm

9am - 5pm, 7pm - 9.30pm

9am - 3.30pm

Drop-in, make an appointment or phone.

Wed

Thu

Fri

Mon

Tue

[email protected]

How to contact

Limited wheelchair access. No adapted toilets. Wheelchair access to ground floor.




Disabled access

Tel

Weekend



Welfare Benefits Unit

17 Priory StreetYork YO1 6ET

01904 642512 advisers only

Advice on welfare rights for agencies only. Telephone advice line for staff and volunteers of CABx, social services, health, housing and voluntary organisations in North Yorkshire. Quarterly benefits bulletin. Publications for advisors and the public on disability benefits, carers' benefits and benefits for older people. Not open to the general public.

Service offered

Voluntary and statutory agencies in North Yorkshire and City of York.

Target group

North Yorkshire and City of York.

Area served

01904 646058

10am - 1pm advice line

Opening hours





Phone - agencies only. Not open to the general public.

Wed

Thu

Fri

Mon

Tue

[email protected]

Email

How to contact

Registered Charity

2 full time and 4 part time staff.Staffing


TelFax

Weekend

Monday - Friday 9.30am - 5pmOffice hours

Women's Counselling Service (Harrogate)

Community House40-56 East ParadeHarrogate HG1 5RR

01423 527615

Counselling service for women provided by qualified counsellors and counsellors in training. Clients are asked for a donation towards the cost.

Service offered

Women.

Target group

Harrogate district.

Area served

See How to contact

Opening hours

No set hours - phone and leave a contact phone number and message on the answerphone.

Wed

Thu

Fri

Mon

Tue

[email protected]

Email

How to contact

Limited wheelchair access. Adapted toilets. Downstairs room available for counselling. Ramp to entrance from car park.

Harrogate bus station - 5 minutes walk.

Registered Charity



Public transport

Disabled access

Tel

Weekend

York and District CAB

3 Blossom StreetYork YO24 1AU

0870 126 4850

Advice and information on a range of issues, including benefits and welfare rights, consumer, employment and housing rights, money and debt. Specialist advice on housing and debt, welfare benefits, NHS complaints. Outreach service in New Earswick, Haxby, Huntington, Acomb - phone for details.

Service offered

General public.

Target group

York.

Area served

01904 620571

9.30am - 3.30pm

Opening hours

9.30am - 3.30pm

4.30pm - 7pm

9.30am - 11.30am

9.30am - 12.30pm

Drop-in, phone, contact for an appointment (01904 623550), email or write.

Languages

Wed

Thu

Fri

Mon

Tue

[email protected]

How to contact

Full wheelchair access. Adapted toilets. Ramped front entrance. All rooms are accessible for wheelchair users. Induction loop. Access to signers by prior arrangement.


Registered Charity

10 full time, 16 part time, 70+ volunteers.Staffing


Public transport

Disabled access

Access to interpreters, Language Line and BSL.

TelFax

Weekend



York Lesbian Line

PO Box 225York YO10 3WE

01904 646812

Telephone helpline for lesbians. Advice, information, listening and referrals. Also organise social events.

Service offered

Lesbians.

Target group

North Yorkshire and surrounding areas.

Area served

Opening hours

7.30pm - 9pm

Phone.

Wed

Thu

Fri

Mon

Tue

[email protected]

How to contact




Tel

Weekend

York Racial Equality Network

The Gatehouse49 Cemetery RoadYork YO10 5AJ

01904 642600

Membership network which promotes good race relations, equality of opportunity and the elimination of racial discrimination. Access to information on racial discrimination and harassment.

Service offered

General public, particularly minority ethnic communities.

Target group

York and surrounding rural areas.

Area served

01904 659332

9am - 5pm

Opening hours

9am - 5pm

9am - 5pm

9am - 5pm

9am - 5pm

Phone, email, contact for an appointment or write.

Languages

Wed

Thu

Fri

Mon

Tue

[email protected]

How to contact

Limited wheelchair access. Adapted toilets. Parking for disabled drivers. Access to all services by prior arrangement including accessible meeting rooms.


Registered Charity



Public transport


TelFax

Weekend

York Rape Crisis

7 GoodramgateYork YO1 7LJ

01904 610917

Support for women who have been raped or sexually abused, either recently or in the past. Helpline Thursday 7pm-9pm. Counselling and support services by appointment.

Service offered

Women who have been raped, sexually abused or assaulted.

Target group


Area served

01904 610917

Opening hours

7pm - 9pm helpline

Phone.

Wed

Thu

Fri

Mon

Tue

How to contact

No wheelchair access. No adapted toilets. Accessible venue can be arranged.

Registered Charity



Disabled access

TelFax

Weekend



York Women's Counselling Service

Opsa House5a High OusegateYork YO1 8ZZ

01904 652 706

Counselling service for women. Short and medium-term counselling, according to client need and counsellor availability. Initial interview, waiting list. Counselling is provided on a voluntary basis, clients are asked to make a contribution according to their means.

Service offered

Women with problems amenable to counselling (not already covered by other specialist agencies).

Target group

York and surrounding area.

Area served

See How to contact

Opening hours

See How to contact

See How to contact

See How to contact

See How to contact

Phone and leave message on answerphone (service will call back to offer an appointment).

Wed

Thu

Fri

Mon

Tue

How to contact

No wheelchair access. No adapted toilets. Can arrange to meet at alternative accessible venue.


11 part time staff.Staffing

Public transport

Disabled access

Tel

Weekend

York Youth Enquiry Service (YES)

1 BoothamYork YO30 7BN

01904 623850

Information and support for young people aged 16-25. Subjects covered include benefits, education and training, employment, housing rights, homelessness and health. Free pregnancy testing and sexual health information service. Individual counselling sessions by appointment.

Service offered


Target group


Area served

01904 643184

12 noon - 5pm

Opening hours

3pm - 5pm

12 noon - 5pm

3pm - 5pm

12 noon - 5pm


Languages

Wed

Thu

Fri

Mon

Tue

[email protected]

How to contact

Full wheelchair access. No adapted toilets. Level entrance. Loop system.

York train station - 10 minutes walk. Buses 1, 5, 6, 6a, 7 stop outside Theatre Royal - 5 minutes walk.

Statutory Service



Public transport


TelFax

Weekend

Youth Enquiry Service - Harrogate

14 Bower RoadHarrogate HG1 1BA

01423 569321

Information, advice, counselling and support for young people aged 13-25. Deal with a range of subjects, including welfare benefits, leaving home, travel/holidays, relationships, money management, health, leisure, looking for work, training and education, diet and fitness, voluntary work. Distribute free condoms. Information for professionals working with young people.

Service offered


Target group


Area served

10.30am - 1pm

Opening hours

10.30am - 1pm

10.30am - 1pm

10.30am - 1pm

10.30am - 1pm

Saturday 11am - 1pm

Call in, phone, email or write.

Wed

Thu

Fri

Mon

Tue

[email protected]

How to contact

Limited wheelchair access. No adapted toilets. Steps at entrance. Ground floor premises. Wheelchair user access via the side door.

Harrogate train and bus stations - 2 minutes walk.

Statutory Service

3 part time staff.Staffing


Public transport

Disabled access

Tel

Weekend



Youth Enquiry Service - Whitby

RaftersNew Quay RoadWhitby YO21 1DH

01947 601477

Information and support for young people up to the age of 25. Open Tuesday-Friday 10am-11am. Drop-in sessions on Mondays 7.15pm - 9.45pm September to June.

Service offered

young people up to the age of 25.

Target group

Whitby and surrounding villages (up to Castleton and down to Robin Hood's Bay).

Area served


Opening hours

10am - 11am

10am - 11am

10am - 11am

10am - 11am


Wed

Thu

Fri

Mon

Tue

[email protected]

How to contact

No wheelchair access. No adapted toilets. Entrance up an external flight of concrete steps.

Opposite the train station, 50 yards from the bus station.

Statutory Service

1 full time + sessional workers.Staffing


Public transport

Disabled access

Tel

Weekend



This section contains details of national organisations andhelplines which provide information and advice on a range of issues including: homelessness, alcohol and drug problems, missing persons, refugees and asylum seekers, and domestic violence.

127NATIONAL ORGANISATIONS AND HELPLINES

Army Families Federation .................................................. 128 Community Legal Service Direct .......................................... 128

DIAL UK - Disablement Information and Advice Lines.............. 128 Drinkline........................................................................ 129

Elderly Accommodation Counsel ......................................... 129 FRANK............................................................................129

Get Connected .................................................................130 JCWI - Joint Council for the Welfare of Immigrants ................... 130

Joint Service Housing Advice Office ...................................... 130 Language Line................................................................. 131

Message Home Helpline.................................................... 131 MindinfoLine .................................................................. 131

Nacro Resettlement Plus Helpline....................................... 132 National Debtline ............................................................. 132

National Domestic Violence Helpline ................................... 132 National Missing Persons Helpline ...................................... 133

NHS Direct ...................................................................... 133 NSPCC - Child Protection Helpline ....................................... 133

Refugee Council - Training and Employment.......................... 134 Runaway Helpline............................................................ 134

Samaritans - Head Office ................................................... 134 SANELINE....................................................................... 135

Sexual Health Line........................................................... 135 Shelter's Free Housing Advice Helpline ................................ 135

SSAFA - Soldiers, Sailors, Airmen and Families Association..... 136 Travellers' Advice Line ...................................................... 136


128 NATIONAL ORGANISATIONS AND HELPLINES

Army Families Federation

Trenchard LinesUpavonPewsey SN9 6BE

01980 615525

Organisation representing the views of Army families. Acts as a voice for families, raising concerns and highlighting issues with the Army, the MOD and Government. Advice and information on a wide range of issues including housing, education and employment. Employment and careers advice at Catterick, Colchester and Blandford, and computer and development training at Bulford.

Service offered

Families of serving soldiers.

Target group

UK and any areas where UK soldiers are serving.

Area served

01980 615526

9am - 5pm

Opening hours

9am - 5pm

9am - 5pm

9am - 5pm

9am - 5pm

Phone or email.

Wed

Thu

Fri

Mon

Tue

[email protected]

How to contact

Contact by phone or email only.

Registered Charity

3 full time, 80+ part time staff, 80+ volunteers.

Staffing


Disabled access

TelFax

Weekend

Community Legal Service Direct

29-37 Red Lion StreetLondon WC1R 4PP

0845 345 4 345

Helpline providing information, help and advice for the general public on a range of common legal problems. Recorded messages about debt, benefits and education problems 24 hours a day. Information on local sources of advice for other types of legal problems. Website provides information on local sources of legal advice across England and Wales, with a range of downloadable information leaflets.

Service offered

General public.

Target group

England and Wales.

Area served

9.30am - 5.30pm

Opening hours

9.30am - 5.30pm

9.30am - 5.30pm

9.30am - 5.30pm

9.30am - 5.30pm

Sat and Sun 9.30am - 5.30pm

Phone.

Languages

Wed

Thu

Fri

Mon

Tue

www.clsdirect.org.uk

How to contact

Statutory Service

10 staff.Staffing

Type of organisationAccess to interpreters.

Tel

Weekend

DIAL UK - Disablement Information and Advice Lines

St Catherine'sTickhill RoadDoncaster DN4 8QN

01302 310123

Telephone and other information services on all aspects of disability. Telephone and email enquiries redirected to local DIAL groups (staffed by people with direct experience of disability). National organisation for the DIAL network of over 100 disability information and advice services.

Service offered

People with disabilities.

Target group

UK.

Area served

01302 310404

9am - 5pm

Opening hours

9am - 5pm

9am - 5pm

9am - 5pm

9am - 4pm

Phone or email.

Wed

Thu

Fri

Mon

Tue

[email protected]

How to contact

Full wheelchair access. Adapted toilets. Parking available. Ramped entrance.


Disabled access

TelFax

Weekend



NATIONAL ORGANISATIONS AND HELPLINES 129

Drinkline

PO Box 4000Glasgow G3 8XX

0800 917 8282 freephone

Advice and information for people with alcohol problems or anyone concerned about alcohol misuse. Provide advice on sensible drinking and information on services to help people cut down on their drinking. Leaflets and literature available.

Service offered

People with alcohol problems or anyone concerned about alcohol misuse.

Target group

UK.

Area served

0141 568 4001

24 hours

Opening hours

24 hours

24 hours

24 hours

24 hours

Sat and Sun 24 hours

Phone.

Languages

Wed

Thu

Fri

Mon

Tue

How to contact

Voluntary organisationType of organisationLanguage Line.

TelFax

Weekend


Elderly Accommodation Counsel

3rd Floor89 Albert EmbankmentSE1 7TP

020 7820 1343

Helpline for older people, their families & agencies working with them. Guidance, advice & information to help callers consider options or choose & fund accommodation most suited to their needs. National database of specialist accommodation - sheltered housing to buy or rent, care homes, close care schemes. Vacancy service for housing providers. Housing advice for minority ethnic minority elders.

Service offered

Older people, their carers, friends, relatives and agencies working with them.

Target group

UK.

Area served

020 7820 3970

9am - 5pm

Opening hours

9am - 5pm

9am - 5pm

9am - 5pm

9am - 5pm

Phone or write.

Languages

Wed

Thu

Fri

Mon

Tue

[email protected]

Email

www.HousingCare.org

How to contact

Contact by phone, fax, email or letter only.

Registered Charity



Disabled accessGerman, French.

TelFax

Weekend

FRANK

FreepostPO Box 4000Glasgow G3 8XX

0800 77 66 00 freephone

Helpline for anyone concerned about drug or solvent misuse. Advice and information for drug misusers, their families, friends, carers, and professionals.

Service offered

Drug users, their families, friends and carers, anyone concerned about drug use.

Target group

UK.

Area served

0141 568 4001

24 hours

Opening hours

24 hours

24 hours

24 hours

24 hours


Phone or email.

Languages

Wed

Thu

Fri

Mon

Tue

[email protected]

How to contact


TelFax

Weekend




Get Connected

8 Glentworth StreetNW1 5PG

0808 808 4994 freephone

Freephone helpline for young people (under 25) which provides a free connection to local and national services and sources of help, and can text information to callers' mobile phones. Email service also available.

Service offered

Young people (under 25).

Target group

UK.

Area served

020 7009 2501

1pm - 11pm

Opening hours

1pm - 11pm

1pm - 11pm

1pm - 11pm

1pm - 11pm

Sat and Sun 1pm - 11pm

Phone or email.

Languages

Wed

Thu

Fri

Mon

Tue

[email protected]

Email

www.getconnected.org.uk

How to contact

Registered Charity

5 full time, 2 part time and 55 volunteers.Staffing

Type of organisationAccess to interpreters and Language Line.

TelFax

Weekend


JCWI - Joint Council for the Welfare of Immigrants

115 Old StreetLondon EC1V 9RT

020 7251 8706 general advice

Campaigns for justice in immigration, nationality and refugee law and policy. Undertakes strategic casework and acts as an expert training resource for other agencies who work in the field.

Service offered

People with problems caused by immigration, refugee and nationality law, agencies working with them.

Target group

UK.

Area served

020 7251 8707

Opening hours

2pm - 5pm general advice

2pm - 5pm general advice

Phone or write.

Languages

Wed

Thu

Fri

Mon

Tue

[email protected]

How to contact

Limited wheelchair access. Adapted toilets. Level entrance. Wheelchair user access to reception only.

Old Street tube (exit 7). Buses 55, 243.


15 full time, 3 part time staff + 1 volunteer.

Staffing


Public transport


TelFax

Weekend


Joint Service Housing Advice Office

HQ Land CommandErskine Barracks, WiltonSalisbury SP2 0AG

01722 436575

Housing information and advice for members of the armed forces and their families. Telephone helpline gives housing options advice to members of the armed forces while they are serving and when they are about to return to civilian life. JSHAO also provides help and information to ex-Service personnel who are still in Service Families’ Accommodation.

Service offered

Members of the armed forces and their families.

Target group

UK.

Area served

01722 436577

8.30am - 5pm

Opening hours

8.30am - 5pm

8.30am - 5pm

8.30am - 5pm

8.30am - 4.30pm


Wed

Thu

Fri

Mon

Tue

[email protected]/jshao

How to contact

Advice by phone, email or in writing only - no public access.


Disabled access

TelFax

Weekend



Language Line

11-21 Northdown StreetLondon N1 9BN

020 7520 1430

Telephone interpreting in over 100 languages through direct dialling or conference calls. Service available 24 hours a day, 7 days a week. Available for public sector, the business sector and voluntary organisations by subscription. Subscribers pay a management charge and charges per minute. Also provide face to face interpreting and text translations.

Service offered

Public services and businesses in need of interpreting and/or translation services.

Target group

UK.

Area served

020 7520 1450

24 hours

Opening hours

24 hours

24 hours

24 hours

24 hours

24 hours

Phone.

Languages

Wed

Thu

Fri

Mon

Tue

[email protected]

Email

www.languageline.co.uk

How to contact

Company



Access to interpreters in over 100 languages.

TelFax

Weekend


Message Home Helpline

PO Box 28908London SW14 7ZU

0800 700 740 freephone

National 24 hour helpline for adults who are missing or away from home. Provide help, advice and can pass a message home. Can also make referrals to other agencies when needed.

Service offered

Anyone who is away from home or missing.

Target group

UK.

Area served

020 8878 7752

24 hours

Opening hours

24 hours

24 hours

24 hours

24 hours


Phone or email.

Languages

Wed

Thu

Fri

Mon

Tue

[email protected]

How to contact

Registered Charity


Staffing

Type of organisationLanguage Line.

TelFax

Weekend


MindinfoLine

PO Box 277Manchester M60 3XN

0845 766 0163

Information service for users of mental health services, carers, professionals and the public. Information on types of mental distress, treatments, alternative therapies, mental health law, advocacy, where to get help, local Mind groups. Access to legal advice. Fact sheets and publications.

Service offered

Users of mental health services, carers, friends and relatives, professionals, general public.

Target group

England and Wales.

Area served

9.15am - 5.15pm

Opening hours

9.15am - 5.15pm

9.15am - 5.15pm

9.15am - 5.15pm

9.15am - 5.15pm

Phone or write.

Languages

Wed

Thu

Fri

Mon

Tue

[email protected]

How to contact

Registered CharityType of organisationLanguage Line.

Tel

Weekend




Nacro Resettlement Plus Helpline

Nacro, 169 Clapham RoadLondon SW9 0PU

020 7840 6464

Information and advice for prisoners & ex-offenders (including refugees/asylum seekers), their families and friends, people working with them & employers. Information on housing, employment, benefits, imprisonment, the Rehabilitation of Offenders Act and disclosing convictions, and other resettlement issues. Freephone-for prisoners, ex-offenders and their families and friends only-0800 0181 259.

Service offered

Prisoners/ex-offenders including refugees/asylum seekers, their families, friends, employers.

Target group

England and Wales.

Area served

020 7735 4666

9am - 5pm

Opening hours

9am - 5pm

9am - 5pm

9am - 5pm

9am - 5pm

Phone, fax, email or write.

Wed

Thu

Fri

Mon

Tue

[email protected]

How to contact

Not applicable.

Not applicable

Registered Charity



Public transport

Disabled access

TelFax

Weekend

National Debtline

The Arch48 - 52 Floodgate Street, DigbethB5 5SL

0808 808 4000 freephone

Helpline offering information and advice on debt, including bank, credit card, finance house, mortgage arrears, council tax, catalogues, hire purchase and utility debts. Issues dealt with include county court, refusal of credit, benefits, bankruptcy, bank charges, harassment, housing and homelessness, bailiffs. Provide self help information booklet and a range of factsheets.

Service offered

People with money problems.

Target group

England, Scotland and Wales.

Area served

0121 703 6940

9am - 9pm

Opening hours

9am - 9pm

9am - 9pm

9am - 9pm

9am - 9pm

Saturday 9.30am - 1pm

Phone or email via the website.

Languages

Wed

Thu

Fri

Mon

Tue

[email protected]

Email

www.nationaldebtline.co.uk

How to contact

Typetalk available.

Registered Charity

49 staff.Staffing



TelFax

Weekend


National Domestic Violence Helpline

PO Box 391Bristol BS99 7WS

0808 2000 247 freephone

Helpline for women experiencing physical, emotional or sexual violence in the home. Advice, information and support. Can refer callers to local refuges and emergency and temporary accommodation across England. Run in partnership between Women's Aid Federation of England and Refuge.

Service offered

Women and their children experiencing domestic violence.

Target group

England.

Area served

0117 924 1703

24 hours

Opening hours

24 hours

24 hours

24 hours

24 hours



Languages

Wed

Thu

Fri

Mon

Tue

[email protected]

How to contact

Registered CharityType of organisationLanguage Line.

TelFax

Weekend



National Missing Persons Helpline


0500 700 700

National freephone 24 hour helpline providing practical help and support for families of missing persons, especially those who are vulnerable.

Service offered

Anyone with a missing relative/immediate family member, especially those who are vulnerable.

Target group

UK.

Area served

020 8878 7752

24 hours

Opening hours

24 hours

24 hours

24 hours

24 hours

24 hours

Phone or write.

Languages

Wed

Thu

Fri

Mon

Tue

[email protected]

How to contact

Registered Charity

30 full time, 10 part time staff and 100 volunteers.

Staffing


Dutch, French, German, Italian, Norwegian, Portuguese, Spanish and Language Line.

TelFax

Weekend

NHS Direct

7th Floor207 Old StreetLondon EC1V 9PS

0845 46 47

Helpline providing healthcare advice and information for the public. Can enable callers to speak directly to experienced nurses who answer worries or questions on health care. Assists callers in making the right healthcare choice. Can give information on local doctors, pharmacists, dentists and support groups. Calls are charged at local rates.

Service offered

General public.

Target group

England.

Area served

24 hours

Opening hours

24 hours

24 hours

24 hours

24 hours

24 hours

Phone.

Languages

Wed

Thu

Fri

Mon

Tue

www.nhsdirect.nhs.uk

How to contact

NHSType of organisationLanguage Line.

Tel

Weekend


NSPCC - Child Protection Helpline

42 Curtain RoadEC2A 3NH

0808 800 5000 24hr helpline

24 hour helpline, open 365 days a year, for anyone concerned about a child at risk of abuse, including children themselves. Counselling, information and advice from qualified social workers. Can make referrals to social services, the police or local NSPCC teams. Advice and information also available via email and website. Asian Child Protection Helpline Mon-Fri 11am-7pm 0800 0967719.

Service offered

People concerned about a child at risk of abuse, including children themselves.

Target group

England, Wales and Northern Ireland.

Area served

020 7825 2790

24 hours

Opening hours

24 hours

24 hours

24 hours

24 hours

Saturday and Sunday 24 hours

Phone the helpline at any time, email or write.

Languages

Wed

Thu

Fri

Mon

Tue

[email protected]

How to contact

Registered Charity

60 full time and part time staff.Staffing


TelFax

Weekend





Refugee Council - Training and Employment

3 BondwayLondon SW8 1SJ

020 7840 4488

Training and support for refugees and asylum seekers. Employment programmes, integration programmes, work placements and volunteering.

Service offered

Refugees, those with permission to work and asylum seekers.

Target group

London.

Area served

020 7840 4403

9.30am - 5.30pm

Opening hours

9.30am - 5.30pm

9.30am - 5.30pm

9.30am - 5.30pm

9.30am - 5.30pm

Phone for more information and to arrange an assessment.

Languages

Wed

Thu

Fri

Mon

Tue

[email protected]

Email

www.refugeecouncil.org.uk

How to contact

Full wheelchair access. Adapted toilets. Ramped entrance. Lift. Access to BSL signers.

Vauxhall tube, train and bus station - 2 minutes walk.

Registered Charity

6 full time + volunteers.Staffing


Public transport

Disabled access

Amharic, Bengali, Hindi, Polish, Spanish, Tigrigna and Urdu.

TelFax

Weekend

Runaway Helpline


0808 800 70 70 freephone

National 24 hour helpline for children and young people who have run away or been forced to leave home. Advice, make referrals to other organisations and can help a child or young person get to a place of safety. Can also pass a message to enable them to get in touch with their family or carers.

Service offered

Young people who have run away from home or been forced to leave.

Target group

UK.

Area served

020 8878 7752

24 hours

Opening hours

24 hours

24 hours

24 hours

24 hours


Phone or email.

Languages

Wed

Thu

Fri

Mon

Tue

[email protected]

Email

www.runawayhelpline.org

How to contact

Registered Charity


Staffing


TelFax

Weekend


Samaritans - Head Office

The Upper MillKingston Road, EwellKT17 2AF

08457 90 90 90 helpline

Helpline offering emotional support for people who are experiencing feelings of distress or despair, including those which may lead to suicide. Support also by email and letter. Face-to-face meetings at local offices by arrangement.

Service offered

Anyone needing emotional support.

Target group

UK.

Area served

020 8394 8301

24 hours

Opening hours

24 hours

24 hours

24 hours

24 hours


Phone, email [email protected] or write. Face-to- face meetings by arrangement.

Wed

Thu

Fri

Mon

Tue

[email protected]

How to contact

Registered Charity

70 full time staff, 18,300+ volunteers.Staffing


TelFax

Weekend

08457 90 91 92Textphone




SANELINE

1st Floor, Cityside House40 Adler StreetLondon E1 1EE

0845 767 8000 helpline

Helpline providing support and information on mental health. Aims to give callers options for action and put them in touch with available sources of help and support. Emotional and crisis support for people experiencing mental illness, and for their families, carers and friends. Information on medical issues and psychological treatments.

Service offered

People coping with mental illness, and their families, carers, friends, professionals.

Target group

UK.

Area served

020 7375 2162

12 noon - 11pm

Opening hours

12 noon - 11pm

12 noon - 11pm

12 noon - 11pm

12 noon - 11pm

Sat and Sun 12 noon - 6pm

Phone.

Languages

Wed

Thu

Fri

Mon

Tue

www.sane.org.uk

How to contact

Registered Charity


Staffing


TelFax

Weekend


Sexual Health Line

FreepostPO Box 4000Glasgow G3 8XX

0800 567 123 Freephone

Information and advice on all aspects of sexually transmitted infections and HIV prevention.

Service offered

General public.

Target group

UK.

Area served

0141 568 4001

24 hours

Opening hours

24 hours

24 hours

24 hours

24 hours


Phone.

Languages

Wed

Thu

Fri

Mon

Tue

www.playingsafely.co.uk

How to contact


TelFax

Weekend



Shelter's Free Housing Advice Helpline

PO Box 1477Sheffield S1 4YQ

0808 800 4444

Telephone advice and information for people with a housing problem or who are homeless. Issues dealt with include housing rights, harassment, illegal eviction, rent and mortgage arrears, disrepair, housing benefit, domestic violence, hostel placements and finding accommodation. Helpline open 8am - 12 midnight, 365 days a year.

Service offered

People who are homeless or those with a housing problem.

Target group

UK.

Area served

0114 252 7916

8am - 12 midnight

Opening hours

8am - 12 midnight

8am - 12 midnight

8am - 12 midnight

8am - 12 midnight

Sat and Sun 8am - 12 midnight

Phone.

Languages

Wed

Thu

Fri

Mon

Tue

www.shelter.org.uk

How to contact

Registered Charity



TelFax

Weekend





SSAFA - Soldiers, Sailors, Airmen and Families Association

Building 31, Trenchard LinesUpavonPewsey SN9 6BE

0800 731 4880 support line

Advice, helpline, practical help and support for service or ex-service personnel and their families. Assistance includes financial help, liaison with the Armed Services on personal matters and general support in the community. Network of local branches throughout the country. Support line calls from Germany on 0800 182 7935, Cyprus on 800 91065, Falkland Islands on #6111.

Service offered

Service and ex-service personnel and their families.

Target group

UK and overseas.

Area served

01980 618742

10.30am - 10.30pm support line

Opening hours






Phone or write.

Wed

Thu

Fri

Mon

Tue

[email protected]

How to contact

Limited wheelchair access. Adapted toilets.


Disabled access

TelFax

Weekend


Travellers' Advice Line

Community Law Partnership4th Floor, Ruskin Chambers, 191 Corporation StreetBirmingham B4 6RP

0845 120 2980 helpline

Helpline offering advice and representation on any issues for Travellers. Advice and representation on accommodation problems, including evictions (site or roadside), planning, site problems. Emergency out of hours phone 077 6831 6755. Signposting to other agencies. Most work done under Legal Aid franchise. Funded by Community Legal Services Direct.

Service offered

Travellers.

Target group

England and Wales.

Area served

0121 236 5121

10am - 1pm, 2pm - 5pm

Opening hours

10am - 1pm, 2pm - 5pm

10am - 1pm, 2pm - 5pm

10am - 1pm, 2pm - 5pm

10am - 1pm, 2pm - 5pm

Phone helpline or out of hours emergency number.

Wed

Thu

Fri

Mon

Tue

[email protected]

Email

How to contact


TelFax

Weekend



This section gives details of local Probation Offices in North Yorkshire, and Customer Relations Units (the first point of contact for enquiries about Social Services).

The entry for City of York Council's Customer Advice Centre is included in the Homeless Advice and Practical Help section - see page 83.

Outside office hours, the emergency number for Social Services in York and North Yorkshire is 01904 762314.

137PROBATION AND SOCIAL SERVICES

Customer Relations Unit - Craven........................................ 138 Customer Relations Unit - Hambleton & Richmondshire .......... 138

Customer Relations Unit - Harrogate .................................... 138 Customer Relations Unit - Ripon ......................................... 139

Customer Relations Unit - Scarborough & Ryedale .................. 139 Customer Relations Unit - Selby .......................................... 139

National Probation Service - Harrogate ................................. 140 National Probation Service - Northallerton............................ 140

National Probation Service - Scarborough ............................. 140 National Probation Service - Selby .......................................141

National Probation Service - Skipton................................... 141 National Probation Service - York ........................................ 141


138 PROBATION AND SOCIAL SERVICES

Customer Relations Unit - Craven

45 Otley StreetSkipton BD23 1RY

01756 793700

Information on social services for children and families, older people, people with disabilities, learning difficulties, mental health problems, and carers of all ages. Signposting and referral service to specialist staff within Social Services. Out of hours emergencies phone 01904 762314. First point of contact for local enquiries about North Yorkshire County Council Social Services.

Service offered

General public.

Target group

Skipton.

Area served

01756 796120

8.30am - 5pm

Opening hours

8.30am - 5pm

8.30am - 5pm

8.30am - 5pm

8.30am - 4.30pm

Drop-in or phone.

Wed

Thu

Fri

Mon

Tue

[email protected]

Email

www.northyorks.gov.uk/cru

How to contact


Social Services/Social Work DeptType of organisation

Disabled access

TelFax

Weekend


Customer Relations Unit - Hambleton & Richmondshire

The Old SchoolEast RoadNorthallerton DL6 1SZ

01609 779999


Service offered

General public.

Target group

Hambleton and Richmondshire.

Area served

01609 778488

8.30am - 5pm

Opening hours

8.30am - 5pm

8.30am - 5pm

8.30am - 5pm

8.30am - 4.30pm

Drop-in or phone.

Wed

Thu

Fri

Mon

Tue

[email protected]

Email


How to contact



Disabled access

TelFax

Weekend


Customer Relations Unit - Harrogate

Jesmond House31-33 Victoria AvenueHarrogate HG1 5QE

01423 568099


Service offered

General public.

Target group

Harrogate.

Area served

01423 520464

8.30am - 5pm

Opening hours

8.30am - 5pm

8.30am - 5pm

8.30am - 5pm

8.30am - 4.30pm

Drop-in or phone.

Wed

Thu

Fri

Mon

Tue

[email protected]

Email


How to contact



Disabled access

TelFax

Weekend



PROBATION AND SOCIAL SERVICES 139

Customer Relations Unit - Ripon

Sharow View75 AllhallowgateRipon HG4 1LE

01765 608636


Service offered

General public.

Target group

Ripon.

Area served

01765 608722

9am - 4.30pm

Opening hours

9am - 4.30pm

9am - 4.30pm

9am - 4.30pm

9am - 4.30pm

Drop-in or phone.

Wed

Thu

Fri

Mon

Tue

[email protected]

Email


How to contact



Disabled access

TelFax

Weekend


Customer Relations Unit - Scarborough & Ryedale

Ground FloorElders Street Day CentreScarborough YO11 1DZ

0845 950 1555


Service offered

General public.

Target group

Scarborough and Ryedale.

Area served

01723 501808

8.30am - 5pm

Opening hours

8.30am - 5pm

8.30am - 5pm

8.30am - 5pm

8.30am - 4.30pm

Drop-in or phone.

Wed

Thu

Fri

Mon

Tue

[email protected]

Email


How to contact



Disabled access

TelFax

Weekend


Customer Relations Unit - Selby

Brook LodgeUnion LaneSelby YO8 4BA

01757 213651


Service offered

General public.

Target group

Selby.

Area served

01757 213965

8.30am - 5pm

Opening hours

8.30am - 5pm

8.30am - 5pm

8.30am - 5pm

8.30am - 4.30pm

Drop-in or phone.

Wed

Thu

Fri

Mon

Tue

[email protected]

Email


How to contact



Disabled access

TelFax

Weekend



140 PROBATION AND SOCIAL SERVICES

National Probation Service - Harrogate

5-7 Haywra CrescentHarrogate HG1 5BG

01423 566764

Probation office offering general advice to do with the Criminal Justice System.

Service offered

Offenders.

Target group

Harrogate and surrounding area.

Area served

01423 565790

8.30am - 5pm

Opening hours

8.30am - 5pm

8.30am - 5pm

8.30am - 5pm

8.30am - 4.30pm

By referral from the Courts. Phone or write for information.

Wed

Thu

Fri

Mon

Tue

How to contact

Probation serviceType of organisation

TelFax

Weekend

National Probation Service - Northallerton

Essex Lodge16 South ParadeNorthallerton DL7 8SG

01609 772271


Service offered

Offenders.

Target group

North Yorkshire.

Area served

01609 772931

9am - 5pm

Opening hours

9am - 5pm

9am - 5pm

9am - 7pm

9am - 5pm

By referral from Courts. Drop-in or phone for information.

Languages

Wed

Thu

Fri

Mon

Tue

How to contact




TelFax

Weekend

National Probation Service - Scarborough

12 Falsgrave RoadScarborough YO12 5AT

01723 366341

Probation office offering general advice on anything to do with the Criminal Justice System.

Service offered

Offenders.

Target group


Area served

01723 501932

See How to contact

Opening hours

See How to contact

See How to contact

See How to contact

See How to contact

By referral from the Courts. Phone for information.

Languages

Wed

Thu

Fri

Mon

Tue

How to contact

Probation serviceType of organisationAccess to interpreters.

TelFax

Weekend



PROBATION AND SOCIAL SERVICES 141

National Probation Service - Selby

Union LaneSelby UO8 0AU

01757 707241

Probation office offering general advice to do with the Criminal Justice System

Service offered

Offenders.

Target group

Selby.

Area served

01757 213911

8.30am - 5pm

Opening hours

8.30am - 5pm

8.30am - 5pm

8.30am - 5pm

8.30am - 5pm

By referral from the Courts.

Languages

Wed

Thu

Fri

Mon

Tue

How to contact




TelFax

Weekend

National Probation Service - Skipton

Court HouseBunkers HillSkipton BD23 1HU

01756 794797

Probation office offering general advice on anything to do with the Criminal Justice System.

Service offered

Offenders.

Target group

Skipton and surrounding area.

Area served

01756 798614

Opening hours

8.30am - 5pm

8.30am - 5pm

8.30am - 4.30pm

By referral from the Courts. Drop-in or phone for information.

Languages

Wed

Thu

Fri

Mon

Tue

How to contact




TelFax

Weekend

National Probation Service - York

108 Lowther StreetYork YO31 7WD

01904 526000


Service offered

Offenders.

Target group

York, Selby.

Area served

01904 526001

9am - 5pm

Opening hours

9am - 5pm

9am - 5pm

9am - 5pm

9am - 5pm

By referral from the Courts. Drop-in, phone or write for information.

Languages

Wed

Thu

Fri

Mon

Tue

How to contact




TelFax

Weekend



Jobcentre Plus is an agency of the Department for Work andPensions. It provides benefits and jobseeking services topeople of working age.

143JOBCENTRE PLUS

Jobcentre Plus - Harrogate ................................................. 144 Jobcentre Plus - Northallerton .............................................144

Jobcentre Plus - Richmond ................................................. 144 Jobcentre Plus - Ryedale.................................................... 145

Jobcentre Plus - Scarborough............................................. 145 Jobcentre Plus - Selby ....................................................... 145

Jobcentre Plus - Skipton .................................................... 146 Jobcentre Plus - Whitby ..................................................... 146

Jobcentre Plus - York.........................................................146 Jobcentre Plus - York Monkgate .......................................... 147


144 JOBCENTRE PLUS

Jobcentre Plus - Harrogate

Berkeley House35 Victoria AvenueHarrogate HG1 5PZ

01423 832800

Combined jobsearch and benefits service for people of working age. Personal advisers assist with jobsearch activities and benefits claims. Access to Jobpoint terminals for information on job vacancies. Part of the Department for Work and Pensions' Jobcentre Plus network.

Service offered

People of working age who are looking for work or claiming benefits.

Target group

Harrogate, Knaresborough, Ripon, Wetherby, Boroughbridge.

Area served

01423 832885

9am - 5pm

Opening hours

9am - 5pm

10am - 5pm

9am - 5pm

9am - 5pm

Call in or phone.

Wed

Thu

Fri

Mon

Tue

How to contact

Full wheelchair access. Adapted toilets. Ramped entrance. Lift. Loop system.


Disabled access

TelFax

Weekend

Jobcentre Plus - Northallerton

Elder HouseEast RoadNorthallerton DL6 1NU

01609 852200

Combined jobsearch and benefits service for people of working age. Personal advisers assist with jobsearch activities and benefits claims. Access to Jobpoint terminals for information on job vacancies. Part of the Department for Work and Pensions.

Service offered

People receiving or claiming social security benefits. People seeking work.

Target group

Northallerton and surrounding areas.

Area served

01609 852274

9am - 5pm

Opening hours

9am - 5pm

10am - 5pm

9am - 5pm

9am - 5pm

Drop-in or phone.

Languages

Wed

Thu

Fri

Mon

Tue

How to contact

Full wheelchair access. Parking. Slight ramp at entrance. Access to BSL signers. Loop system.



Public transport


TelFax

Weekend


Jobcentre Plus - Richmond

Victoria RoadRichmond DL10 4AS

01748 542200


Service offered

Unemployed people.

Target group

Postcodes DL9, DL10 and DL11.

Area served

01748 850427

9am - 5pm

Opening hours

9am - 5pm

10am - 5pm

9am - 5pm

9am - 5pm

Call in or phone.

Languages

Wed

Thu

Fri

Mon

Tue

How to contact

Full wheelchair access. No adapted toilets. Car park 150 yards from entrance. Ramp. All public areas are on the ground floor. Loop system. Access to signers.

3 minute walk from Market Place.

Statutory Service

8 staff.Staffing


Public transport

Disabled access

German, access to interpreters, Language Line and BSL.

TelFax

Weekend



JOBCENTRE PLUS 145

Jobcentre Plus - Ryedale

Norton RoadNortonMalton YO17 9RD

01653 685848


Service offered


Target group

Malton, Helmsley, Pickering, Kirbymoorside.

Area served

01653 685810

9am - 5pm

Opening hours

9am - 5pm

10am - 5pm

9am - 5pm

9am - 5pm

Call in or phone.

Languages

Wed

Thu

Fri

Mon

Tue

How to contact

Full wheelchair access. Adapted toilets. Parking by arrangement. Level entrance. Loop system. Access to BSL signers.

Next to the train station, opposite the bus station.


Public transport


TelFax

Weekend


Jobcentre Plus - Scarborough

Rowntree HouseAberdeen WalkScarborough YO11 1XP

01723 395 100

Combined Jobcentre and Jobseekers Allowance office.

Service offered

Unemployed people.

Target group

Scarborough and Filey.

Area served

01723 361 118

9am - 4.30pm

Opening hours

9am - 4.30pm

10am - 4.30pm

9am - 4.30pm

9am - 3.30pm

Call in or phone.

Languages

Wed

Thu

Fri

Mon

Tue

How to contact

Full wheelchair access. No adapted toilets. Blue badge parking. Level entrance. Loop system. Access to BSL signers.



TelFax

Weekend

Jobcentre Plus - Selby

Flaxley ChambersFlaxley RoadSelby YO8 3BH

01757 693000

Combined Jobcentre and Jobseekers Allowance office.

Service offered

Unemployed people.

Target group


Area served

01757 693007

9am - 5pm

Opening hours

9am - 5pm

10am - 5pm

9am - 5pm

9am - 5pm

Call in or phone.

Languages

Wed

Thu

Fri

Mon

Tue

How to contact

Full wheelchair access. No adapted toilets. Ramped entrance. Loop system.


Disabled access

Access to interpreters and BSL signers by prior arrangement.

TelFax

Weekend


146 JOBCENTRE PLUS

Jobcentre Plus - Skipton

Cavendish HouseNewmarket StreetSkipton BD23 2HN

01756 656800


Service offered


Target group

Skipton and surrounding areas.

Area served

01756 701061

9am - 5pm

Opening hours

9am - 5pm

10am - 5pm

9am - 5pm

9am - 5pm

Call in or phone.

Languages

Wed

Thu

Fri

Mon

Tue

How to contact

Full wheelchair access. Adapted toilets. Parking for disabled drivers. Ramped entrance. Lift in building. Loop system. Access to signers.

Skipton train station - 10 minutes walk. Bus station - 2 minutes walk.


Public transport

Disabled access

Access to interpreters and BSL signers by prior arrangement.

TelFax

Weekend

Jobcentre Plus - Whitby

6 Bobbies BankWhitby, North YorkshireYO21 1QZ

01947 675975


Service offered

People of working age who are seeking work or claiming benefits.

Target group

Whitby and surrounding villages.

Area served

01947 820299

9am - 5pm

Opening hours

9am - 5pm

10am - 5pm

9am - 5pm

9am - 5pm

Call in or phone.

Languages

Wed

Thu

Fri

Mon

Tue

How to contact

Full wheelchair access. Adapted toilets. Level entrance. Wide doors. Lift in building. Loop system. Access to signers.

Next to the train and bus stations.


Public transport

Disabled access

Access to interpreters by prior arrangement.

TelFax

Weekend


Jobcentre Plus - York

Stonebow HouseThe StonebowYork YO1 7FB

01904 882000


Service offered

People of working age who are seeking work or claiming benefits.

Target group

Postal districts YO1 - YO30.

Area served

01904 882161

9am - 5pm

Opening hours

9am - 5pm

10am - 5pm

9am - 5pm

9am - 5pm

Call in or phone.

Languages

Wed

Thu

Fri

Mon

Tue

How to contact

Full wheelchair access. No adapted toilets. Parking. Ramped entrance. Level entrance at rear. Loop system. Access to signers by appointment.

20 minutes walk from York train station.


Public transport


TelFax

Weekend



JOBCENTRE PLUS 147

Jobcentre Plus - York Monkgate

11-17 MonkgateYork YO31 7JZ

01904 682100


Service offered

People of working age who are looking for work or claiming benefits.

Target group

York.

Area served

01904 682314

9am - 5pm

Opening hours

9am - 5pm

10am - 5pm

9am - 5pm

9am - 5pm

Drop-in or phone

Wed

Thu

Fri

Mon

Tue

How to contact



Disabled access

TelFax

Weekend


REGISTERED SOCIAL LANDLORDS


These Registered Social Landlords (RSLs) have properties within North Yorkshire and York (excluding Almshouses and Abbeyfield Societies). Also known as Housing Associations, RSLs are non-profit making organisations and are each run by a Voluntary Board ofManagement. They provide rented accommodation for people who cannot afford to buy or rent privately. RSLs are independent from the councils and have their own ways of selecting tenants. RSLs have their own application forms, which are also available directly from them. Each RSL has a different portfolio of property (i.e. flats, houses, older persons housing). Some RSLs also specialise in providing accommodation for particular client groups, e.g. older people, young people and those with support needs. You should contact the RSL directly to find out more information about the accommodation they have, the client groups they serve and how to apply.

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Accent Homes Limited Butterfield House, Otley Road, Shipley BD17 7HF Tel: 01274 588840

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Anchor Trust Milestone Place, 100 Bolton Road, Bradford BD1 4DH Tel: 01274 381600 ●

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Broadacres Housing Association Limited York Vale House, East Road, Northallerton DL6 1RP Tel: 01609 767900

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Chevin Housing Association Harrison Street, Wakefield WF1 1PS Tel: 01924 290949

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Craven Housing Limited 9 High Street, Skipton BD23 1AB Tel: 01756 704500

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English Churches Housing Group Limited 3 Bede Island Road, Leicester LE2 7EA Tel: 0870 850 5577 ●

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Family Housing Association (York) Limited 54 Blossom Street, York YO24 1AP Tel: 01904 628167

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Habinteg Housing Association Limited Beech House, Woodland Park, Bradford Road, Bradford BD19 6BW Tel: 01274 853160 ●



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Hanover Housing Association Thomas Duggan House, Manor Lane, Shipley BD18 3RB Tel: 01274 599686 ●

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Harrogate Families Housing Association Limited 10 High Street, Harrogate HG2 7HY Tel: 01423 884018

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Harrogate Neighbours Housing Association Limited 6 Pannal Ash Road, Harrogate HG2 9AB Tel: 01423 709409

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Headrow Housing Group Limited Ingots Buildings, Cemetery Road, Yeadon, Leeds LS19 7UP Tel: 0113 250 4337

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Home Group Limited Knight House, 2 Sandbeck Court, Wetherby LS22 7BA Tel: 01937 588497

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Housing 21 1 Staithgate Lane, Odsal, Bradford BD6 1YA Tel: 01274 744190 ●

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Jephson Homes Housing Association Limited & Jephson Housing Association Limited Lowfields Business Park, Old Power Way, Elland HX5 9DE Tel: 01422 373855

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Leeds Federated Housing Association Limited Arthington House, 30 Westfield Road, Leeds LS3 1DE Tel: 0113 386 1000

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Leeds and Yorkshire Housing Association Limited 2 Shire Oak Road, Headingley, Leeds LS6 2TN Tel: 0113 278 3335

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Lune Valley Rural Housing Association Limited c/o Orchard House, Castle Garth, Kendal LA9 7AT Tel: 01539 735382

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Methodist Homes Housing Association Limited Brooklands Court, Tunstall Road, Leeds LS11 5HL Tel: 0113 271 5805 ●

Muir Group Housing Association Limited 16 Kierby Walk, Burnley BB11 2DE Tel: 01282 446500

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North British Housing Limited Commerce House, 24 Kirkgate, Bradford BD1 1QB Tel: 0845 604 4446

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Northern Counties Housing Association Limited 6 Victoria Court, Bank Square, Morley, Leeds LS27 9SE Tel: 0113 220 3000

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Railway Housing Association and Benefit Fund Bank Top House, Garbutt Square, Neasham Road, Darlington DL1 4DR Tel: 01325 482125 ●

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Ryedale Housing Association Leat House, Welham Road, Norton, Malton YO17 9DS Tel: 01653 600300 ●

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Sanctuary Housing Association Unit 15, Killingbeck Drive, Leeds LS14 6UF Tel: 0845 757 3263

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The Joseph Rowntree Housing Trust The Garth, White Rose Avenue, York YO32 4TZ Tel: 01904 735000 ●

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Tees Valley Housing Group Limited Rivers House, 63 North Ormesby Road, Middlesbrough TS4 2AF Tel: 01642 261100 ●

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Two Castles Housing Association Limited 154 New Bridge Street, Newcastle upon Tyne NE1 2TE Tel: 0191 261 4774

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Tuke Housing Association Limited 57 Micklegate, York YO1 6WL Tel: 01904 636061 ●

York Housing Association Limited 2 Alpha Court, Monks Cross Drive, Huntingdon, York YO32 9WN Tel: 01904 636061 ●

Yorkshire Coast Homes Londesborough Lodge, The Crescent, Scarborough YO11 2PW Tel: 0845 065 5656

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Yorkshire Metropolitan Housing Regent House, 161 Briggate, Leeds LS1 6LY Tel: 0113 243 4621

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FAMILY PLANNING AND GUM CLINICS


These Family Planning Clinics and Genito-Urinary Medicine (GUM) Clinics provide free and confidential services to people across North Yorkshire. They are operated by a number of local Primary Care Trusts (PCTs). Family Planning Clinics offer sexual health advice, contraception (including emergency contraception and condoms), pregnancy testing, and referrals for termination of pregnancy. GUM Clinics offer Sexually Transmitted Infection screening and treatment, HIV testing, sexual health advice, and condoms. This listing shows the local authority area in the county where each clinic is based or nearest to, but clinics usually offer a service to people from anywhere and not just people from the immediate local area. Please phone individual centres to check opening hours and full service details.

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Acomb Family Planning Clinic Beech Grove, Acomb, York YO26 5LD Tel: 01904 724872

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Bedale Health Clinic Sussex Street, Bedale DL8 2AH Tel: 01677 425111

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Brentwood Health Clinic Brentwood, Leyburn DL8 5EP Tel: 01969 622125

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Dr Casey & Partners The Health Centre, Chapel Street, Thirsk YO7 1LG Tel: 01845 523154

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Dragon Parade Young Person’s Clinic 2 Dragon Parade, Harrogate HG1 5BY Tel: 01423 558200

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Friarage Hospital GUM Clinic Friarage Hospital, Northallerton DL6 1JG Tel: 01609 764209

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Friary Health Clinic Queens Road, Richmond DL10 4UJ Tel: 01748 822122

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Harewood Medical Practice 42 Richmond Road, Catterick Garrison DL9 3JD Tel: 01748 833904

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Harrogate Family Planning Clinic Harrogate Hospital, Lancaster Park Road, Harrogate HG2 7SX Tel: 01423 885959

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Harrogate GUM Clinic Harrogate Hospital, Lancaster Park Road, Harrogate HG2 7SX Tel: 01423 553428

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Keighley GUM Clinic Keighley Health Centre, Oakworth Road, Keighley BD21 1SA Tel: 01535 295615

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Monkgate Family Planning Clinic Monkgate Health Centre, 31 Monkgate, York YO31 7WA Tel: 01904 630352

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Monkgate GUM Clinic Monkgate Health Centre, 31 Monkgate, York YO31 7WA Tel: 01904 725412 or 725417

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Mulberry Unit GUM Clinic Northway Clinic, Northway, Scarborough YO12 7AF Tel: 01723 342785

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Northway Clinic Northway, Scarborough YO12 7AF Tel: 01723 342743

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Pickering Clinic Train Lane, Pickering YO18 8DX Tel: 01751 472652

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Ripon Family Planning Service & GUM Clinic Outpatients, Ripon Community Hospital, Ripon HG4 2PR Tel: 01765 602546

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Selby Family Planning Clinic Raincliffe Street, Selby YO8 4AN Tel: 01904 724280

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Selby War Memorial Hospital – Minor Injuries Clinic Doncaster Road, Selby YO8 9BX Tel: 01757 702664

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Settle Health Centre Town Head, Settle BD24 9HZ Tel: 01729 822205

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Skipton General Hospital Contraceptive & Sexual Health Service Keighley Road, Skipton BD23 2RJ Tel: 01756 793034

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Skipton GUM Clinic Skipton Hospital, Keighley Road, Skipton BD23 2RJ Tel: 01756 797021

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Stokesley Health Centre North Road, Stokesley TS9 5DY Tel: 01642 710748

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Thirsk Health Centre Chapel Street, Thirsk YO7 1LG Tel: 01845 522039

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Whitby Hospital Young Persons Drop-in & FPC Whitby Hospital Outpatients Dept, Spring Hill, Whitby YO21 1DP Tel: 01947 824245

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York NHS Walk-in Centre Monkgate Health Centre, Monkgate, York YO31 7WA Tel: 01904 725401

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Zetland House Clinic Friarage Hospital, Northallerton DL6 1JG Tel: 01609 764100

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ALPHABETICAL INDEX

NAME SECTION PAGE


197/199 Boulevard ..............................................................Direct Access ..........................................................................................10 255 Manningham Lane - Bradford Cyrenians .........................Direct Access ..........................................................................................11

A Age Concern - North Yorkshire...............................................Advice and Support Services..................................................................108 ARCH Mediation ...................................................................Advice and Support Services..................................................................108 Army Families Federation......................................................National Organisations and Helplines ....................................................128

B Basics Plus...........................................................................Health and Mental Health......................................................................100 Belle Vue Terrace..................................................................Longer Stay Projects ................................................................................24 Bond Guarantee Scheme York...............................................Homeless Advice and Practical Help.........................................................82 Bond Scheme Selby..............................................................Homeless Advice and Practical Help.........................................................82 Bradford Cyrenians - 255 Manningham Lane .........................Direct Access ..........................................................................................11 Bridge House Hostel .............................................................Direct Access ..........................................................................................12 Broadacres HA - Floating Support Service ..............................Floating Support .....................................................................................70 Broadacres HA - Mental Health Schemes...............................Specialist Housing ..................................................................................50 Broadacres HA - Single Homeless Supported Housing............Longer Stay Projects ................................................................................25

C CAB Harrogate......................................................................Advice and Support Services..................................................................108 Cambridge Centre - Ryedale ..................................................Alcohol and Drugs ...................................................................................94 Cambridge Centre - Scarborough...........................................Alcohol and Drugs ...................................................................................94 Cambridge Centre - Whitby ...................................................Alcohol and Drugs ...................................................................................94 Carecent ..............................................................................Homeless Advice and Practical Help.........................................................82 Catholic Housing Aid Society - York .......................................Homeless Advice and Practical Help.........................................................83 Centre for Health and Pastoral Care.......................................Advice and Support Services..................................................................109 Centre for Separated Families ...............................................Advice and Support Services..................................................................109 ChildLine Yorkshire and North East .......................................Advice and Support Services..................................................................109 City of York Council - Benefits Advice Team............................Advice and Support Services..................................................................110 City of York Council - Customer Advice Centre ........................Homeless Advice and Practical Help.........................................................83 City of York Council - Face to Face Mediation..........................Advice and Support Services..................................................................110 City of York Council - Homelessness Prevention Team ............Homeless Advice and Practical Help.........................................................83 City of York Council - Mental Health Day Centre......................Health and Mental Health......................................................................100 City of York Council - Statutory Homeless ..............................Longer Stay Projects ................................................................................26 City of York Council - Travellers .............................................Floating Support .....................................................................................70 City of York Council Tenant Support Service...........................Floating Support .....................................................................................71 CODA (Craven Organisation for Drugs and Alcohol) ................Alcohol and Drugs ...................................................................................95 Community Furniture Store (Selby)........................................Homeless Advice and Practical Help.........................................................84 Community Furniture Store (York) .........................................Homeless Advice and Practical Help.........................................................84 Community Legal Service Direct ............................................National Organisations and Helplines ....................................................128 Compass Drug Dependency Clinic - Scarborough ...................Alcohol and Drugs ...................................................................................95 Compass Drug Dependency Clinic - Selby ..............................Alcohol and Drugs ...................................................................................95 Compass Drug Dependency Clinic - York................................Alcohol and Drugs ...................................................................................96 Compass One.......................................................................Alcohol and Drugs ...................................................................................96 Connexions York and North Yorkshire - Harrogate..................Advice and Support Services..................................................................110 Connexions York and North Yorkshire - Malton ......................Advice and Support Services..................................................................111 Connexions York and North Yorkshire - Northallerton.............Advice and Support Services..................................................................111 Connexions York and North Yorkshire - Scarborough .............Advice and Support Services..................................................................111 Connexions York and North Yorkshire - Selby ........................Advice and Support Services..................................................................112 Connexions York and North Yorkshire - Skipton .....................Advice and Support Services..................................................................112 Connexions York and North Yorkshire - York ..........................Advice and Support Services..................................................................112 Craven CAB ..........................................................................Advice and Support Services..................................................................113 Craven Domestic Violence Service .........................................Advice and Support Services..................................................................113 Craven Furniture Store..........................................................Homeless Advice and Practical Help.........................................................84 Craven Housing - Homelessness and Advice Team .................Homeless Advice and Practical Help.........................................................85

ALPHABETICAL INDEX

NAME SECTION PAGE


Craven Mind.........................................................................Health and Mental Health......................................................................100 Craven YMCA Foyer ...............................................................Longer Stay Projects ................................................................................27 Craven, Harrogate and Rural District PCT PALS.......................Health and Mental Health......................................................................101 Crime Reduction Initiatives - York..........................................Alcohol and Drugs ...................................................................................96 CrisisCall..............................................................................Health and Mental Health......................................................................101 Customer Relations Unit - Craven ..........................................Probation and Social Services................................................................138 Customer Relations Unit - Hambleton & Richmondshire .........Probation and Social Services................................................................138 Customer Relations Unit - Harrogate .....................................Probation and Social Services................................................................138 Customer Relations Unit - Ripon............................................Probation and Social Services................................................................139 Customer Relations Unit - Scarborough & Ryedale .................Probation and Social Services................................................................139 Customer Relations Unit - Selby ............................................Probation and Social Services................................................................139

D Daisy Chain..........................................................................Advice and Support Services..................................................................113 Darlington Bond Scheme ......................................................Homeless Advice and Practical Help.........................................................85 DIAL UK - Disablement Information and Advice Lines .............National Organisations and Helplines ....................................................128 Disability Action Yorkshire ....................................................Advice and Support Services..................................................................114 Disability Information and Advice Centre (York) .....................Advice and Support Services..................................................................114 District Alcohol Service .........................................................Alcohol and Drugs ...................................................................................97 Drinkline..............................................................................National Organisations and Helplines ....................................................129

E Elderly Accommodation Counsel ...........................................National Organisations and Helplines ....................................................129 Endeavour HA - Homeless Scheme (Hambleton).....................Longer Stay Projects ................................................................................28 English Churches - Ladybeck House ......................................Direct Access ..........................................................................................13 English Churches - Letitia House ...........................................Direct Access ..........................................................................................14 English Churches - The Galleries ...........................................Longer Stay Projects ................................................................................29 Essential Needs....................................................................Homeless Advice and Practical Help.........................................................85

F Fairweather - Rowan House...................................................Direct Access ..........................................................................................15 Family Mediation Service - York.............................................Advice and Support Services..................................................................114 Foundation Housing - Craven Mental Health Scheme .............Specialist Housing ..................................................................................51 Foundation Housing - Craven Probation Scheme....................Specialist Housing ..................................................................................52 Foundation Housing - Craven Safer Communities...................Specialist Housing ..................................................................................53 Foundation Housing - Craven Supported Housing ..................Longer Stay Projects ................................................................................30 Foundation Housing - Cygnet House ......................................Longer Stay Projects ................................................................................31 Foundation Housing - Harrogate............................................Floating Support .....................................................................................71 Foundation Housing - Harrogate Safer Communities ..............Specialist Housing ..................................................................................54 Foundation Housing - North Craven Supported Scheme .........Longer Stay Projects ................................................................................32 Foundation Housing - Scarborough Foyer...............................Longer Stay Projects ................................................................................33 Foundation Housing - Scarborough Probation Scheme...........Specialist Housing ..................................................................................55 Foundation Housing - Scarborough Young People ..................Longer Stay Projects ................................................................................34 Foundation Housing - Selby DC Supported Tenancies ............Longer Stay Projects ................................................................................35 Foundation Housing - Selby Probation Scheme......................Specialist Housing ..................................................................................56 Foundation Housing - Southlands Road Hostel ......................Longer Stay Projects ................................................................................36 Foundation Housing - York Independent Living ......................Floating Support .....................................................................................72 Foundation Housing Scarborough .........................................Homeless Advice and Practical Help.........................................................86 Frank ...................................................................................National Organisations and Helplines ....................................................129 Future Prospects ..................................................................Advice and Support Services..................................................................115

G Get Connected......................................................................National Organisations and Helplines ....................................................130

ALPHABETICAL INDEX

NAME SECTION PAGE


H Hambleton & Richmondshire Comm’ty Addiction (HARCAS)....Homeless Advice and Practical Help.........................................................97 Hambleton and Richmondshire Mental Health Services .........Floating Support .....................................................................................72 Hambleton and Richmondshire PCT PALS ..............................Health and Mental Health......................................................................101 Hambleton Bond Scheme .....................................................Homeless Advice and Practical Help.........................................................86 Hambleton CAB ....................................................................Advice and Support Services..................................................................115 Hambleton District Council - Homeless Section......................Homeless Advice and Practical Help.........................................................86 Harrogate & District NHS Foundation Trust PALS....................Health and Mental Health......................................................................102 Harrogate Alcohol and Drugs Agency (HADA)..........................Alcohol and Drugs ...................................................................................97 Harrogate and District Women's Aid ......................................Specialist Housing ..................................................................................57 Harrogate and District Women's Aid Outreach .......................Floating Support .....................................................................................73 Harrogate and Selby Floating Support Service .......................Floating Support .....................................................................................73 Harrogate BC - Hostels for Homeless Families........................Longer Stay Projects ................................................................................37 Harrogate Borough Council - Housing Aid and Advice.............Homeless Advice and Practical Help.........................................................87 Harrogate Community Drug and Alcohol Team .......................Alcohol and Drugs ...................................................................................98 Harrogate Homeless Project..................................................Direct Access ............................................................................................2 Harrogate Mind - Acorn Centre ..............................................Health and Mental Health......................................................................102 Hull Homeless and Rootless Project ......................................Direct Access ..........................................................................................16

J JCWI - Joint Council for the Welfare of Immigrants...................National Organisations and Helplines ....................................................130 Jobcentre Plus - Harrogate ....................................................Jobcentre Plus ......................................................................................144 Jobcentre Plus - Northallerton ...............................................Jobcentre Plus ......................................................................................144 Jobcentre Plus - Richmond ....................................................Jobcentre Plus ......................................................................................144 Jobcentre Plus - Ryedale .......................................................Jobcentre Plus ......................................................................................145 Jobcentre Plus - Scarborough ................................................Jobcentre Plus ......................................................................................145 Jobcentre Plus - Selby ...........................................................Jobcentre Plus ......................................................................................145 Jobcentre Plus - Skipton........................................................Jobcentre Plus ......................................................................................146 Jobcentre Plus - Whitby.........................................................Jobcentre Plus ......................................................................................146 Jobcentre Plus - York.............................................................Jobcentre Plus ......................................................................................146 Jobcentre Plus - York Monkgate.............................................Jobcentre Plus ......................................................................................147 Joint Service Housing Advice Office .......................................National Organisations and Helplines ....................................................130

K Key House Project.................................................................Direct Access ..........................................................................................17

L Language Line ......................................................................National Organisations and Helplines ....................................................131 Lawley House - Salvation Army..............................................Direct Access ..........................................................................................18 Leeds Federated HA - Harrogate Dispersed Hostel..................Longer Stay Projects ................................................................................38 Leeds Federated HA - Harrogate Floating Support ..................Floating Support .....................................................................................74 Leeds Federated HA - Ripon Star Scheme ..............................Longer Stay Projects ................................................................................39 Leeds Lesbian, Gay and Bisexual Switchboard.......................Advice and Support Services..................................................................115

M Malton Floating Support Service ...........................................Floating Support .....................................................................................74 Mental Health Support in Hambleton and Richmondshire ......Health and Mental Health......................................................................102 Message Home Helpline .......................................................National Organisations and Helplines ....................................................131 Mind - York and District ........................................................Health and Mental Health......................................................................103 MindinfoLine........................................................................National Organisations and Helplines ....................................................131

N Nacro Resettlement Plus Helpline .........................................National Organisations and Helplines ....................................................132 National Debtline .................................................................National Organisations and Helplines ....................................................132 National Domestic Violence Helpline.....................................National Organisations and Helplines ....................................................132 National Missing Persons Helpline........................................National Organisations and Helplines ....................................................133

ALPHABETICAL INDEX

NAME SECTION PAGE


National Probation Service - Harrogate..................................Probation and Social Services................................................................140 National Probation Service - Northallerton.............................Probation and Social Services................................................................140 National Probation Service - Scarborough .............................Probation and Social Services................................................................140 National Probation Service - Selby ........................................Probation and Social Services................................................................141 National Probation Service - Skipton .....................................Probation and Social Services................................................................141 National Probation Service - York ..........................................Probation and Social Services................................................................141 NHS Direct ...........................................................................National Organisations and Helplines ....................................................133 North Yorks CC - Harrogate Supported Housing......................Specialist Housing ..................................................................................58 North Yorks CC - Scarborough Group Homes..........................Specialist Housing ..................................................................................59 North Yorkshire AIDS Action..................................................Health and Mental Health......................................................................103 North Yorkshire Forum for Voluntary Organisations................Advice and Support Services..................................................................116 North Yorkshire Housing Advice Resource Project (HARP) .......Homeless Advice and Practical Help.........................................................87 NSPCC - Child Protection Helpline .........................................National Organisations and Helplines ....................................................133

P Peasholme Centre ................................................................Homeless Advice and Practical Help.........................................................87 Peasholme Melbourne Project...............................................Specialist Housing ..................................................................................60 Peasholme Resettlement Centre ...........................................Direct Access ............................................................................................4 Peasholme Shared Housing Scheme .....................................Longer Stay Projects ................................................................................40

R Refugee Council ...................................................................National Organisations and Helplines ....................................................134 Refugee Education Training and Advisory Service - RETAS ......Advice and Support Services..................................................................116 Relate - Harrogate.................................................................Advice and Support Services..................................................................116 Relate - Keighley and Craven.................................................Advice and Support Services..................................................................117 Relate - North East (Darlington) .............................................Advice and Support Services..................................................................117 Relate - Scarborough ............................................................Advice and Support Services..................................................................117 Relate - Selby .......................................................................Advice and Support Services..................................................................118 Relate - York and Harrogate ..................................................Advice and Support Services..................................................................118 Richmond and Catterick Furniture Store ................................Homeless Advice and Practical Help.........................................................88 Richmond Fellowship - Feversham Crescent...........................Specialist Housing ..................................................................................61 Richmond Fellowship - York Supported Living........................Floating Support .....................................................................................75 Richmond YMCA Foyer ..........................................................Longer Stay Projects ................................................................................41 Richmondshire Bond Guarantee Scheme...............................Homeless Advice and Practical Help.........................................................88 Richmondshire CAB..............................................................Advice and Support Services..................................................................118 Richmondshire DC - HPU Accommodation..............................Longer Stay Projects ................................................................................42 Richmondshire District Council - Housing Unit.......................Homeless Advice and Practical Help.........................................................88 Ripon and District CAB..........................................................Advice and Support Services..................................................................119 Ripon YMCA .........................................................................Longer Stay Projects ................................................................................43 Rowan House - Fairweather...................................................Direct Access ..........................................................................................15 Runaway Helpline.................................................................National Organisations and Helplines ....................................................134 Ryedale 4Youth ....................................................................Advice and Support Services..................................................................119 Ryedale Bond Guarantee Scheme..........................................Homeless Advice and Practical Help.........................................................89 Ryedale CAB.........................................................................Advice and Support Services..................................................................119 Ryedale Detached Youthwork Project ....................................Advice and Support Services..................................................................120 Ryedale District Council - Housing Services ...........................Homeless Advice and Practical Help.........................................................89 Ryedale YMCA Foyer .............................................................Longer Stay Projects ................................................................................44

S Salvation Army - Lawley House..............................................Direct Access ..........................................................................................18 Salvation Army - Prevention and Resettlement Team..............Homeless Advice and Practical Help.........................................................89 Salvation Army - Scarborough ...............................................Homeless Advice and Practical Help.........................................................90 Salvation Army - Solid Foundations Project............................Floating Support .....................................................................................75 Salvation Army - William Booth House...................................Direct Access ..........................................................................................19 Samaritans - Head Office ......................................................National Organisations and Helplines ....................................................134

ALPHABETICAL INDEX

NAME SECTION PAGE


SANELINE .............................................................................National Organisations and Helplines ....................................................135 Scarborough & NE Yorkshire Health Care NHS Trust PALS ......Health and Mental Health......................................................................103 Scarborough and District CAB ...............................................Advice and Support Services..................................................................120 Scarborough and District CAB - Whitby ..................................Advice and Support Services..................................................................120 Scarborough and Ryedale Mind.............................................Health and Mental Health......................................................................104 Scarborough Homeless Support Services ..............................Homeless Advice and Practical Help.........................................................90 Scarborough Homelessness Prevention Service.....................Homeless Advice and Practical Help.........................................................90 Scarborough Mental Health Floating Support Service.............Floating Support .....................................................................................76 Scarborough Mental Health Resource Centre.........................Specialist Housing ..................................................................................62 Scarborough Mind - Supported Housing................................Specialist Housing ..................................................................................63 Scarborough Women's Aid ....................................................Specialist Housing ..................................................................................64 Scarborough Women's Aid Community Support .....................Floating Support .....................................................................................76 Scarborough, Whitby and Ryedale PCT PALS..........................Health and Mental Health......................................................................104 Selby and District Nightstop .................................................Direct Access ............................................................................................8 Selby and York Primary Care Trust PALS ................................Health and Mental Health......................................................................104 Selby DC - Homeless Service .................................................Longer Stay Projects ................................................................................45 Selby District CAB.................................................................Advice and Support Services..................................................................121 Selby District Council - Housing Services ...............................Homeless Advice and Practical Help.........................................................91 Sexual Health Information Line .............................................National Organisations and Helplines ....................................................135 Shelter's Free Housing Advice Helpline..................................National Organisations and Helplines ....................................................135 SPACES................................................................................Homeless Advice and Practical Help.........................................................91 SSAFA - Soldiers, Sailors, Airmen and Families Association ...National Organisations and Helplines ....................................................136 Stonham - Ryedale and Scarborough Tenancy Support ..........Floating Support .....................................................................................77 SURVIVE (Survivors of Child Sexual Abuse in North Yorks) ......Advice and Support Services..................................................................121

T Tees and North East Yorkshire NHS Trust PALS ......................Health and Mental Health......................................................................105 The Hollies ...........................................................................Direct Access ..........................................................................................20 Thirsk Clock .........................................................................Advice and Support Services..................................................................121 Travellers' Advice Line ..........................................................National Organisations and Helplines ....................................................136

U Union Street Nightshelter .....................................................Direct Access ..........................................................................................21

W Welfare Benefits Unit............................................................Advice and Support Services..................................................................122 Women's Counselling Service (Harrogate)..............................Advice and Support Services..................................................................122

Y YACRO - Supported Housing..................................................Specialist Housing ..................................................................................65 York Action for Youth Homelessness - Guarantor Scheme ......Homeless Advice and Practical Help.........................................................91 York Alcohol Advice Service ..................................................Alcohol and Drugs ...................................................................................98 York and District CAB............................................................Advice and Support Services..................................................................122 York Arc Light Project - Bullnose Building ..............................Direct Access ............................................................................................6 York Arc Light Project - Orwin House......................................Specialist Housing ..................................................................................66 York HA - Mental Health Schemes .........................................Specialist Housing ..................................................................................67 York HA - Ryedale Flexible Support Scheme...........................Floating Support .....................................................................................77 York HA - Scarcroft Project ....................................................Longer Stay Projects ................................................................................46 York HA - Scarcroft Project Floating Support...........................Floating Support .....................................................................................78 York HA - Women's Housing Project.......................................Longer Stay Projects ................................................................................47 York HA - York Flexible Support Scheme ................................Floating Support .....................................................................................78 York Hospital NHS Trust PALS ...............................................Health and Mental Health......................................................................105 York Lesbian Line .................................................................Advice and Support Services..................................................................123 York NHS Walk-in Centre.......................................................Health and Mental Health......................................................................105 York Nightstop Charity ..........................................................Direct Access ............................................................................................9 York Racial Equality Network.................................................Advice and Support Services..................................................................123 York Rape Crisis ...................................................................Advice and Support Services..................................................................123 York Women's Aid.................................................................Specialist Housing ..................................................................................68 York Women's Aid Outreach Support Service .........................Floating Support .....................................................................................79

ALPHABETICAL INDEX

NAME SECTION PAGE


York Women's Counselling Service........................................Advice and Support Services..................................................................124 York Youth Enquiry Service (YES)...........................................Advice and Support Services..................................................................124 Yorkshire Coast Homes.........................................................Homeless Advice and Practical Help.........................................................92 Yorkshire MESMAC - York......................................................Health and Mental Health......................................................................106 Youth Enquiry Service - Harrogate .........................................Advice and Support Services..................................................................124 Youth Enquiry Service - Whitby..............................................Advice and Support Services..................................................................125

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