gsfc quality management system code 400

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GSFCGSFCQuality Management SystemQuality Management System

Code 400Code 400Audit Readiness TrainingAudit Readiness Training

Bob BridgersBob BridgersJuly 25, 2003July 25, 2003

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What is the Goddard Quality What is the Goddard Quality Management System (QMS)?Management System (QMS)?

TheThe Quality Management System (QMS) is our Quality Management System (QMS) is our business systembusiness system, which has been set up to comply , which has been set up to comply with ISO 9001. It is documented as a series of with ISO 9001. It is documented as a series of GSFCGSFC procedures and guidelines, procedures and guidelines, or GPGs, that or GPGs, that implement the requirements of ISO 9001.implement the requirements of ISO 9001.

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GSFC/QMS Training 2003GSFC/QMS Training 2003 GSFC/QMS Training 2003GSFC/QMS Training 2003

ALL PERSONNEL SHOULD: Know the GSFC Quality Policy

Know the requirements of applicable directives, from

your organization’s Directives Requirements List. (Goddard Directives Management System (GDMS) at URL

http://arioch.gsfc.nasa.gov/iso9000/index.htm)

Know who the GSFC ISO Management Representative is.

(Richard Day)

Know your defined job responsibilities.

(TA for Contractors; PD for Civil Servants)

Know if there are any Records associated with your work

and be able to find them.

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ALL PERSONNEL SHOULD (Continued)

Know your organization’s objectives, and how your job contributes to the achievement of those objectives

Know how to access the GDMS, Directives Requirements List, controlled documents, and associated records for documents related to your work.

Know what to do if you are audited


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PROGRAM AND PROJECT MANAGEMENT PERSONNEL SHOULD:

Understand and comply with the requirements of 400-PG-8730.3.1

Be able to describe how you interact with your customer

Be able to describe how you measure customer satisfaction

Be able to describe how your organization’s goals map or contribute to the Code 400 Directorate goals.

Ensure that the QMS requirements applicable to the organization are communicated and understood throughout the organization.


GSFC GSFC Quality Policy

GSFC GSFC Quality Policy

Q: What is the GSFC quality policy?Q: What is the GSFC quality policy?A: “ With customer satisfaction as our primary goal:A: “ With customer satisfaction as our primary goal:

– GSFC is committed to meeting or exceeding our GSFC is committed to meeting or exceeding our customer's requirementscustomer's requirements

– We achieve excellence in all of our efforts.”We achieve excellence in all of our efforts.”

You may be asked what this means to you in the performance of You may be asked what this means to you in the performance of your job. your job.

It will not have to be recited or paraphrased. It will not have to be recited or paraphrased. The GSFC Quality Policy is officially established in the GSFC The GSFC Quality Policy is officially established in the GSFC

Quality Manual (GPG 8730.3), and is unchanged since 1999. Quality Manual (GPG 8730.3), and is unchanged since 1999. The GSFC Quality Manual is located in the GSFC Directive The GSFC Quality Manual is located in the GSFC Directive

Management System (DMS) at: Management System (DMS) at: http://arioch.gsfc.nasa.gov/iso9000http://arioch.gsfc.nasa.gov/iso9000

Effective Date: January 27, 1999Effective Date: January 27, 1999

GSFC/QMS Training 2003GSFC/QMS Training 2003GSFC/QMS Training 2003GSFC/QMS Training 2003

Who is the QMS Management Who is the QMS Management Representative?Representative?

Richard Day

His role, and that of the Quality Management System Council, are described in GPG 1060.1.

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ISO 9001’s Governing Body at ISO 9001’s Governing Body at GSFCGSFC

The Center Director appoints the The Center Director appoints the Management Representative (MR) and a Management Representative (MR) and a Quality Management Council (QMSC)Quality Management Council (QMSC)– the Management Representative interfaces the Management Representative interfaces

between the general work force and the Center between the general work force and the Center Director. Director. This is a specific, ISO-required function, This is a specific, ISO-required function, and you will be asked about by the auditors.and you will be asked about by the auditors.

– The QMSC includes a directorate-level The QMSC includes a directorate-level representatives from each Goddard Directorate representatives from each Goddard Directorate and each Code 100 organization that has a and each Code 100 organization that has a significant role in the QMS.significant role in the QMS.

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GSFC’s QMS Implementation GSFC’s QMS Implementation

The QMS has been The QMS has been implemented such that it:implemented such that it:– Reflects the way we actually do Reflects the way we actually do

our work, changing as few things our work, changing as few things as possible.as possible.

– Meets the requirements of ISO Meets the requirements of ISO 90019001

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Who is in scope? Is anyone Who is in scope? Is anyone exempt?exempt?

– Every organization in 400 is in scope.Every organization in 400 is in scope.

– Everything 400 programs and projects Everything 400 programs and projects do in scope.do in scope.

– Some organizations at GSFC are out of Some organizations at GSFC are out of scope. Examples: Health Unit, Security.scope. Examples: Health Unit, Security.

– Some of the work of some Some of the work of some organizations is in scope, and some is organizations is in scope, and some is out. Example: Facilities. out. Example: Facilities.

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Our Scope to the Goddard QMS Our Scope to the Goddard QMS is defined by Our Core is defined by Our Core

ProcessesProcesses

Science EnablingScience EnablingThis includes: the grants process; providing This includes: the grants process; providing data to the science community; science data to the science community; science support tools; proposal support process; and support tools; proposal support process; and the science research management process.the science research management process.

Systems DevelopmentSystems DevelopmentThis includes: space flight systems; balloons; This includes: space flight systems; balloons; sounding rockets; aircraft experiments; sounding rockets; aircraft experiments; ground systems; data systems.ground systems; data systems.

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In Scope to the Goddard QMS In Scope to the Goddard QMS (cont’d)(cont’d)

Program/Project ManagementProgram/Project Management This includes cost, schedule, and This includes cost, schedule, and technical control; review and reporting; technical control; review and reporting; budgets; procurement; contracts; and budgets; procurement; contracts; and safety and mission assurance.safety and mission assurance.

Technology EnablingTechnology EnablingThis includes the technology research This includes the technology research and development management; mission and development management; mission specific products; transfer; and specific products; transfer; and commercialization.commercialization.

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In Scope to the Goddard QMS In Scope to the Goddard QMS (cont’d)(cont’d)

Mission OperationsMission Operations

This includes operations of on-orbit This includes operations of on-orbit spacecraft; maintenance of on-orbit spacecraft; maintenance of on-orbit operations systems; collection and operations systems; collection and preservation of all data from on-orbit preservation of all data from on-orbit spacecraft; and communications spacecraft; and communications support to other NASA mission support to other NASA mission operations.operations.

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And What About Our And What About Our Contractors?Contractors?

Contractors must comply with Contractors must comply with the Quality System the Quality System requirements cited in their requirements cited in their contract:contract:– On-site contractors classified as GSFC On-site contractors classified as GSFC

employees are subject to the GSFC QMS employees are subject to the GSFC QMS and must follow the same procedures as and must follow the same procedures as civil servants.civil servants.

– Off-site contractors are not subject to Off-site contractors are not subject to either our QMS internal audits or ISO either our QMS internal audits or ISO 9001 registrar audits.9001 registrar audits.

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What is the importance of Process What is the importance of Process Documentation?Documentation?

– We document the processes for doing We document the processes for doing work that is in-scope to the QMSwork that is in-scope to the QMS

– We need to keep process control We need to keep process control documents up to date, use correct documents up to date, use correct versions, and get rid of obsolete copies.versions, and get rid of obsolete copies.

– Any document that affects the quality of Any document that affects the quality of our products must be controlled.our products must be controlled.

– Documents are controlled by two systems:Documents are controlled by two systems: Directives, in the GDMSDirectives, in the GDMS Controlled Documents, by configuration Controlled Documents, by configuration

management.management.

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The QMS Document PyramidThe QMS Document Pyramid

Tier 1-Quality Manual

Tier 2-Center Procedures

Tier 3-Directorate Procedures

Tier 4-Work Instructions

Base - Records

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OK, Tell Me About These Levels...OK, Tell Me About These Levels...

– Tier 1 is our Tier 1 is our Quality ManualQuality Manual, , GPG 8730.3. It GPG 8730.3. It describes our commitment to quality, our describes our commitment to quality, our organization, and our implementation of ISO organization, and our implementation of ISO 9001. It shows how our QMS meets the 9001. It shows how our QMS meets the requirements specified in ISO 9001.requirements specified in ISO 9001.

– Tier 2 is the set of about 30Tier 2 is the set of about 30Goddard Procedures Goddard Procedures and Guidelinesand Guidelines (GPGs) that implement the ISO (GPGs) that implement the ISO 9001 requirements. These are Center 9001 requirements. These are Center procedures that implement the requirements of procedures that implement the requirements of ISO 9001.ISO 9001.

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Go on -- I Can Tell You’re Going to... Go on -- I Can Tell You’re Going to...

– Tier 3 are the Procedures and Guidelines, or Tier 3 are the Procedures and Guidelines, or PGs, which are PGs, which are Directorate and lower-level Directorate and lower-level directives used to implement the GPGs. The directives used to implement the GPGs. The details of implementation are left to the details of implementation are left to the Directorates or lower-level organizations. These Directorates or lower-level organizations. These details are documented in PG’s.details are documented in PG’s.

– Tier 4 are the Tier 4 are the Work InstructionsWork Instructions used by used by employees in doing their work. Work employees in doing their work. Work instructions may be procedures, handbooks, instructions may be procedures, handbooks, flow charts, drawings, checklists, forms, or flow charts, drawings, checklists, forms, or anything that provides us with very specific anything that provides us with very specific directions for performing specific tasks.directions for performing specific tasks.

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Finally, the Bottom of the Pyramid…Finally, the Bottom of the Pyramid…

– The foundation of the QMS are our The foundation of the QMS are our RecordsRecords. . ISO 9001 requires evidence of QMS ISO 9001 requires evidence of QMS implementation, and these records are it.implementation, and these records are it.

– All QMS-required records are specified in All QMS-required records are specified in directives:directives:

GPGsGPGs PGsPGs WIs. WIs.

– These records are kept by designatedThese records are kept by designated organizations. Each program and project has a organizations. Each program and project has a records manager who is responsible for the records manager who is responsible for the safe-keeping and location of all records.safe-keeping and location of all records.

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Goddard Internal QMS Homepage:

http://arioch.gsfc.nasa.gov/iso9000/index.htm

• Provides links to GDMS, CCMS, all other QMS functions

• Provides access to Audit Database

• Provides access to NCR/CAS and other problem reporting systems

• Provides other information such as audit schedules, membership of QMS, and many other functions

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hhttp://gdms.gsfc.nasa.gov/gdms/ttp://gdms.gsfc.nasa.gov/gdms/ hhttp://gdms.gsfc.nasa.gov/gdms/ttp://gdms.gsfc.nasa.gov/gdms/

What is the GDMS?What is the GDMS?

GDMS refers to the Goddard GDMS refers to the Goddard Directives Management System -- Directives Management System -- an automated collection of Goddard an automated collection of Goddard directives which are to be followed directives which are to be followed by employees, along with the by employees, along with the procedures for establishing and procedures for establishing and maintaining such collection.maintaining such collection.

GDMS is a web-based application GDMS is a web-based application located at:located at:

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GDMS ObjectivesGDMS Objectives

Document and control policy statements and Document and control policy statements and implementing instructions unique to GSFC.implementing instructions unique to GSFC.

Provide GSFC managers with the means to Provide GSFC managers with the means to efficiently convey current, controlled, up-to-efficiently convey current, controlled, up-to-date instructions to employees, customers, date instructions to employees, customers, and the public.and the public.

Provide a standard method for initiating, Provide a standard method for initiating, reviewing, approving, distributing, revising, reviewing, approving, distributing, revising, tracking, managing, and canceling GDMS-tracking, managing, and canceling GDMS-controlled directives.controlled directives.

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What is a directive, and what kinds are there?

A directive is a policy, procedure and guideline, or A directive is a policy, procedure and guideline, or instruction that has been approved and published instruction that has been approved and published by the appropriate authority. GDMS includes four by the appropriate authority. GDMS includes four types of directives:types of directives:

– Goddard Policy Directive (GPD) Goddard Policy Directive (GPD) (replaces GMI’s)(replaces GMI’s)– Goddard Procedures and Guidelines (GPG) Goddard Procedures and Guidelines (GPG)

(replaces GHB’s)(replaces GHB’s)– Procedures and Guidelines (PG)Procedures and Guidelines (PG)– Work Instruction (WI)Work Instruction (WI)

GPD’s and GPG’s are Center-level Directives. GPD’s and GPG’s are Center-level Directives. PG’s and WI’s are Lower-level Directives.PG’s and WI’s are Lower-level Directives.

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GDMS

Who can access Who can access GDMS?GDMS?

EveryoneEveryone has Read Only access. has Read Only access.

AllAll individuals registered in LISTS have an individuals registered in LISTS have an account in GDMS and can login as a User.account in GDMS and can login as a User.

The URL is The URL is http://gdms.gsfc.nasa.gov/gdmshttp://gdms.gsfc.nasa.gov/gdms USER IDUSER ID - Your User ID is usually the first initial of - Your User ID is usually the first initial of your First Name followed by your Last Name. User ID your First Name followed by your Last Name. User ID is is notnot Case Sensitive. If this doesn’t work, call for Case Sensitive. If this doesn’t work, call for help.help.

PASSWORDPASSWORD - If this is your first Login, your - If this is your first Login, your Password is your Last Name (ALL CAPS). GDMS will Password is your Last Name (ALL CAPS). GDMS will prompt you to change your Password. Whatever you prompt you to change your Password. Whatever you set up will be your permanent password. set up will be your permanent password. The The password is always case-sensitive.password is always case-sensitive.

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What’s all this about Objectives and What’s all this about Objectives and Measurements?Measurements?

The new ISO standard requires quality The new ISO standard requires quality objectives, metrics, and analysis to improve objectives, metrics, and analysis to improve your processes.your processes.– By now, your program office should have By now, your program office should have

established their quality objectives from their established their quality objectives from their existing goals.existing goals.

– The quality objectives must be traceable to Code The quality objectives must be traceable to Code 400’s objectives, published in 400-PG-8730.3.1.400’s objectives, published in 400-PG-8730.3.1.

– You need to be able to explain how your job You need to be able to explain how your job contributes to the achievement of these contributes to the achievement of these objectives.objectives.

What else do I need to know?What else do I need to know? What else do I need to know?What else do I need to know?

Your job responsibilities. What procedures Your job responsibilities. What procedures and work instructions tell you how to do and work instructions tell you how to do your job, and where can you find these your job, and where can you find these procedures? Where are they located?procedures? Where are they located?– All personnelAll personnel must be able to answer these must be able to answer these

questions. Each person should be able to place and questions. Each person should be able to place and explain his or her job and responsibilities within the explain his or her job and responsibilities within the appropriate directives.appropriate directives.

– The relevant directives are all identified on your The relevant directives are all identified on your Directives Requirements List.Directives Requirements List.

– All directives must be accessed using the GDMS. Don’t All directives must be accessed using the GDMS. Don’t keep hard copies around.keep hard copies around.

What about configuration control?What about configuration control? What about configuration control?What about configuration control?

Configuration Control (CM) is used in every Configuration Control (CM) is used in every Code 400 organization. Your configuration Code 400 organization. Your configuration manager should be able to explain manager should be able to explain everything dealing with CM.everything dealing with CM.

– Remember that every document that affects Remember that every document that affects the quality of your product must be controlled. the quality of your product must be controlled. It must be a directive or a Controlled Document.It must be a directive or a Controlled Document.

– A Controlled Document is any document that is A Controlled Document is any document that is controlled by the organization’s CM processes.controlled by the organization’s CM processes.

I keep hearing about Nonconformances….I keep hearing about Nonconformances….

I keep hearing about Nonconformances….I keep hearing about Nonconformances….

Nonconformance Reports are written for the Nonconformance Reports are written for the

failure to meet requirements.failure to meet requirements.

The process is being revamped so that NCRs The process is being revamped so that NCRs are written mainly for customer complaints, are written mainly for customer complaints, audit nonconformances, systemic problems, audit nonconformances, systemic problems, and supplier audits. Product problems are and supplier audits. Product problems are handled by a new problem-reporting system.handled by a new problem-reporting system.

You need to know that your organization has You need to know that your organization has a Nonconformance Lead that deals with a Nonconformance Lead that deals with NCRs received by your organization.NCRs received by your organization.

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QMS Leads in every organization:QMS Leads in every organization: QMS Leads in every organization:QMS Leads in every organization:

QMS Implementation ManagerQMS Implementation Manager - - the senior QMS the senior QMS lead, with a high degree of training, with overall lead, with a high degree of training, with overall responsibility for QMS compliance in the organizationresponsibility for QMS compliance in the organization

Directives ManagerDirectives Manager – – responsible for helping the responsible for helping the organization with all directives mattersorganization with all directives matters

Configuration ManagerConfiguration Manager – – responsible for proper responsible for proper performance of a configuration control processes performance of a configuration control processes

Nonconformance LeadNonconformance Lead – dispositions NCRs, – dispositions NCRs, coordinates corrective actions, and closes NCRs when coordinates corrective actions, and closes NCRs when completedcompleted

Records ManagerRecords Manager – responsible for proper record- – responsible for proper record-keeping and records maintenance in the organizationkeeping and records maintenance in the organization..

You should know who these people are.You should know who these people are.

So what’s all this about an So what’s all this about an audit?audit?

So what’s all this about an So what’s all this about an audit?audit?

GSFC is seeking Certification of Compliance to a GSFC is seeking Certification of Compliance to a new version of ISO 9001. The version we are new version of ISO 9001. The version we are currently certified to will expire in a few months.currently certified to will expire in a few months.

This audit is scheduled for the week of August 4, This audit is scheduled for the week of August 4, 2003.2003.

Code 400 will be audited on August 7 and 8. Code 400 will be audited on August 7 and 8. The schedule has been received, and is being The schedule has been received, and is being

distributed.distributed. Nearly every program will have at least one Nearly every program will have at least one

project audited.project audited. This audit is extremely important to us. We This audit is extremely important to us. We

need this certification.need this certification.

And more about the audit….And more about the audit….And more about the audit….And more about the audit…. The auditors assume we already comply with the The auditors assume we already comply with the

old version of ISO 9001old version of ISO 9001 They will be looking specifically at the new They will be looking specifically at the new

requirements.requirements. Emphasis is on: Emphasis is on:

– management and management commitmentmanagement and management commitment– Customer satisfactionCustomer satisfaction– Quality objectives, which must be measurable Quality objectives, which must be measurable

by metricsby metrics– Analysis of metrics for Continual ImprovementAnalysis of metrics for Continual Improvement– Communication & understanding at all levels!Communication & understanding at all levels!

Auditee Etiquette & PhilosophyAuditee Etiquette & Philosophy (con’t)(con’t)

Auditee Etiquette & PhilosophyAuditee Etiquette & Philosophy (con’t)(con’t)

Show them that you follow procedures Show them that you follow procedures and work instructions where required. and work instructions where required. Understand your DRL!!Understand your DRL!!

Think before answering questions Think before answering questions Answer truthfully, directly, and simply. Answer truthfully, directly, and simply.

Don’t volunteer information not asked Don’t volunteer information not asked for.for.

If you do not know the answer, direct If you do not know the answer, direct the auditor to your supervisorthe auditor to your supervisor

It is all right to ask for help!It is all right to ask for help!

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Listen, Listen, ListenListen, Listen, Listen

Listen to the question Listen to the question completely before answering.completely before answering.

Answer ONLY the question that Answer ONLY the question that is being askedis being asked

Do not offer additional Do not offer additional information that you THINK the information that you THINK the auditor will find interestingauditor will find interesting

Do not dodge questions, answer Do not dodge questions, answer directlydirectly

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Get Help If You Need It!!!Get Help If You Need It!!!

Get the most knowledgeable person Get the most knowledgeable person available relative to his/her area of available relative to his/her area of expertise. Don’t guess. Get help.expertise. Don’t guess. Get help.

Ask supervisors or team leaders for Ask supervisors or team leaders for assistanceassistance

Ask other people to help as required. Ask other people to help as required. Call your QMS Implementation Call your QMS Implementation

Manager! Manager!

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Responding to QuestionsResponding to Questions

Respond promptly, but know your Respond promptly, but know your answer. It is OK to think for a answer. It is OK to think for a moment before answeringmoment before answering

Never pretend to know the answer, Never pretend to know the answer, and don’t try to bluff the auditor. and don’t try to bluff the auditor. They will know!They will know!

Unsolicited information may Unsolicited information may complicate the audit process and complicate the audit process and add to the time to complete the add to the time to complete the audit with you.audit with you.

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““Sidewalk” QuestionsSidewalk” Questions

Can you state the GSFC Quality Policy? (You Can you state the GSFC Quality Policy? (You only need to be familiar with it or be able to only need to be familiar with it or be able to find it.)find it.)

Can you name the GSFC Management Rep?Can you name the GSFC Management Rep?

How does your work contribute to achieving How does your work contribute to achieving your organization’s quality objectives?your organization’s quality objectives?

These can be asked of anyone, at any time.These can be asked of anyone, at any time.

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Typical Audit QuestionsTypical Audit Questions

Would you please explain to me Would you please explain to me what it is you do?what it is you do?

How do you know what it is you are How do you know what it is you are supposed to do?supposed to do?

Are there instructions defining the Are there instructions defining the manner in which you do your job? manner in which you do your job? Show them to me. (Go to the Show them to me. (Go to the GDMS.)GDMS.)

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Typical Audit Questions Typical Audit Questions (cont’d)(cont’d) What records do you keep? Can you What records do you keep? Can you

show me? How long do you keep them? show me? How long do you keep them? These are specified in each directive These are specified in each directive

that requires recordsthat requires records Do you know what the Quality Policy is? Do you know what the Quality Policy is?

Can you tell me what that policy means Can you tell me what that policy means to you in your job?to you in your job?

Who is the Management Representative? Who is the Management Representative? What is his role in the QMS?What is his role in the QMS?

How does your work contribute to your How does your work contribute to your organization meeting its objectives?organization meeting its objectives?

Some Audit No-No’s!Some Audit No-No’s!Some Audit No-No’s!Some Audit No-No’s!

Don’t guess or bluff your answers. Don’t be afraid Don’t guess or bluff your answers. Don’t be afraid to say, “I don’t know, but I’ll find out”to say, “I don’t know, but I’ll find out”

Don’t volunteer information not asked forDon’t volunteer information not asked for Don’t act like the auditor is wasting your timeDon’t act like the auditor is wasting your time Don’t be rude. Be courteous instead. The auditor, Don’t be rude. Be courteous instead. The auditor,

and all the audit escorts, have a job they have to and all the audit escorts, have a job they have to do. do.

__________________________________________________________________________________

Note that the auditors may speak ISO, whereas we Note that the auditors may speak ISO, whereas we speak QMS language. The auditors will be speak QMS language. The auditors will be escorted by Code 400 QMS experts who can help. escorted by Code 400 QMS experts who can help.

Some Audit No-No’s!Some Audit No-No’s! (con’t)(con’t)Some Audit No-No’s!Some Audit No-No’s! (con’t)(con’t)

Don’t criticize coworkers or the CenterDon’t criticize coworkers or the Center Don’t argue with the auditorDon’t argue with the auditor Don’t say you don’t follow procedures Don’t say you don’t follow procedures

because...you don’t have time, or can’t be because...you don’t have time, or can’t be done that waydone that way

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Final ChecklistsFinal Checklists Know the “sidewalk” questions & answersKnow the “sidewalk” questions & answers Use and understand the GDMSUse and understand the GDMS Understand the ISO requirements for Understand the ISO requirements for

document control: document control: current documents only, current documents only, and removal of obsolete documentsand removal of obsolete documents

Use and understand your Directives Use and understand your Directives Requirements List. Requirements List. Put it on your own Put it on your own Working Documents List.Working Documents List.

Be able to produce the required recordsBe able to produce the required records Know where the records are that Know where the records are that youyou are are

responsible for. responsible for. Have a general, cursory understanding of Have a general, cursory understanding of

what is in this presentationwhat is in this presentation

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And finally, on our audit day ….And finally, on our audit day …. This may seem like a lot, be we are confident.This may seem like a lot, be we are confident. There are two auditors for the Center. Only There are two auditors for the Center. Only

one will be auditing Code 400 on Aug 7-8.one will be auditing Code 400 on Aug 7-8. The auditor will be escorted by 2-3 Code 400 The auditor will be escorted by 2-3 Code 400

QMS experts to help him and you. The Code QMS experts to help him and you. The Code 400 experts will do their best to keep you 400 experts will do their best to keep you informed.informed.

Your organization needs to be available and Your organization needs to be available and flexible.flexible.

A call has gone out for a Point of Contact A call has gone out for a Point of Contact phone number that will be available all day. phone number that will be available all day. The team will call first.The team will call first.

Remember that the Audit Plan is just a Plan. Remember that the Audit Plan is just a Plan. It can change as the audit progresses.It can change as the audit progresses.

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The Bottom Line…The Bottom Line…

ISO 9001 Registration demands the active ISO 9001 Registration demands the active commitment and participation of all employees commitment and participation of all employees at all levels. Get involved. Stay informed.at all levels. Get involved. Stay informed.

ISO 9001 Registration is critically important to ISO 9001 Registration is critically important to GSFC and NASAGSFC and NASA

And a final point to be proud of – out of all the And a final point to be proud of – out of all the government agencies that have sought ISO government agencies that have sought ISO Certification, and most have tried, NASA is the Certification, and most have tried, NASA is the onlyonly government agency ever to achieve and government agency ever to achieve and keep it.keep it.

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Your organization’s QMS Leads Your organization’s QMS Leads are:are:

QMS Implementation Manager: QMS Implementation Manager: __________________________________

Directives Manager:___________________________Directives Manager:___________________________

Configuration Manager:________________________Configuration Manager:________________________

Records Manager: ____________________________Records Manager: ____________________________

Nonconformance Lead (NCL):___________________Nonconformance Lead (NCL):___________________