group 7 presentation (1)

8/7/2019 Group 7 presentation (1)

1/32

Technology-Enabled Business Communication

Presented By:-

1) Gaurav Verma

2) Prijo Mathew

3) V. Sivaramakrishnan

4) Dhinesh Kumar R.

5) Suvrata Nandy


2/32

Plays a pivotal role

Offers innovative ways of improving communication

Revolutionizing the way organization communicate


3/32

` Telephone and Voice mail

` Mobile/cellular phones

` Facsimile Machines

` Internet etc


4/32

Point-to-point communication system

Came into existence in March, 1876

Voice MailsVoice Mails

Message bank

A centralized system of stored telephone messages

Came into existence in 1975

Its a basic feature in many devices


5/32

` Accessibility` Commonness

` Time

` Details

` Bookings and appointments` Redirection and answer services

` Dual lines

` International

` Marketing


6/32

A duplicator

FaxesFaxes

ComputersComputers


7/32

Three basic models of the computer are as follows:-

Desktop

Laptop/Notebook

Personal Digital Assistants


8/32

Software

It is the key that makes a computer a productivity aid

Examples:- Microsoft Office, Linux, Microsoft Windows, Java

etc


9/32

Products that are used in conjunction with computer to enhance

the functions of itDigital Camera

Scanner

Wireless Transmission


10/32


11/32


12/32


13/32

A telephone call

Video Conferencing

Allow two or more locations to interact via two way video

Visual Collaboration or Videoteleconference.

ICICI Bank, ISRO, Birla Management, Reliance, Essar


14/32

Formal meeting for discussion through computer

Real time interaction is not required

TypesTypes

1)

Message board/ Web forum

2) E mail discussion list


15/32


16/32


17/32

AdvantagesAdvantages

Instant and real time

N way communication

Quick file transfer

DisadvantagesDisadvantages

Security threat

Cross platform compatibility

Duplicate communication


18/32

Use to send message without making a direct contact

Messages can be sent fast

Helps to save time

Informal approach

Secure


19/32


20/32

Maintain contact between business people and customers.

E-shopping.

Inexpensive tactics


21/32

Maintains contact betweenbusiness people and customers

E-shopping

Inexpensive tactics for improving customer service


22/32

Effective and formal.

20 rules for writing effective B2B email messages

x Be accurate

x Care about correctness

x Be briefx Be clear

x Be genuine


23/32

x Speak their language

x Put yourself in their shoes

x Watch out for a knowledge gap

x Take your time

x Remember your e-mail is likely to be passed around

x Mimic your verbal presentation

x Check your signature block

x Carefully choose the time to send the mail

x Prepare subject line carefully

x Use graphics wisely

x Make sure links within mail works properly

x Be wary about attachments

x Double check before hitting send button

x Be complete

x Stand out from the rest


24/32


25/32

A powerful tool for putting masses of information

An effective storage device


26/32

Graph Showing the usage of CDGraph Showing the usage of CD--

ROM Databases by people ofROM Databases by people of

different professionsdifferent professions


27/32

Distance is no more a major barrier

Flattening of organizations

Increased information access

Decreased decision making time

Increased quality of information

Increased teamwork in organizations

Managers are pushed to learn more about

communication


28/32

Information overload

Less time for organizational activities

Blurring lines between business lives and personal

lives

People isolation


29/32

Purpose

Audience Nature of message

Time

Cost

Presentation needs


30/32

Use of appropriate software

Use of laptops for mobility

Use of logo to represent the organization

Dont overlook regular backup of data

Dont purchase excess of equipments

Dont spend on highly advanced equipments unless

required


31/32


32/32

group 7 presentation (1)

Documents