group 6_courier industry

8/3/2019 Group 6_Courier Industry

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Anshika Jain (F-159)

Dhruv Hooda(F-167)

Moez Chandani(F-180)

Richa Shanbhag(F-191)

Shashank Yadav(F-199)

Vikram Singh Kapany(F-211)

Mona Kuchipudi(F-222)

Parish Aggarwal(F-121)

MANAGEMENT INFORMATION

SYSTEMFOR

COURIER INDUSTRY

Submitted By


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SAHYOG CASESTUDY-ATHARVA, TAPMI MANIPAL

TEAM NAME : INVINCIBLES

INSTITUTE: FMS DELHI

PARTICIPANTS NAME:

Shashank Yadav Ajit Kumar K.

09953126192 08957494711

[email protected] [email protected]


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School, family and chronic partnership

Perception of education- demand side

Long distances, long roads alone

High oppurtunity costs in labor

Not a foreign environment but..

Partnerships with private schools


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AGENDA FOR THE PRESENTATION

History Of Courier Services

Background in India

Market Share of various companies (Domestic)

Economy Drivers

Growth Drivers for Courier industry in India

Technologies used

Business Model of Franchisees

Best In class Organiazation


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HISTORY OF COURIER SERVICES

Pigeons and messengers were the initial forms of courier services

Courier services began during the late 19th and early 20th

centuries, with small companies running them in a handful of cities

across the US. They used to take messages.

Some early companies provided delivery of luggage and other

packages.

Angadia service was prominent in Indian courier history. They

carry money, documents and diamonds.

In India ,Courier industry came into existence in 1977 and gained

momentum in 1980s


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BACKGROUND IN INDIA

The organized Courier industry came into existence in 1977

India has players like: DTDC, First Flight,Bluedart, DHL,Blazeflash and Fed

Ex

Blue Dart Courier services is the first carrier in India to provide domestic

and international on-board courier services

Indian logistics sector is at the lower end of the evolution stage with high

logistics cost of about 13% against a global average of 8~10%

Low investments in Technology (Warehousing Practices & Trace Systems)

Its characterized by poor infrastructure, low IT implementation and

limited industry partners with no integration

Dabbawalas of Mumbai pick up and deliver 200,000 lunch boxes everyday

with less than 10 boxes miss-delivered everyday, highlighting how

processes can make logistics network error proof


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PRESENT COURIER SERVICES MARKET

24%

18%

18%

14%

8%

7%

6%5%

Domestic Courier Services(organized)

Blue Dart

DTDC

First Flight

Professional

Prakash

Blaze Flash

Overnite

Others


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ECONOMY DRIVERS

Industry Sector: Account for 28% GDP

and 14% employment

Services Sector: Contribute more than

50%, fastest growing sector expanding

@ 8% per annum

Retail Sector: Account for 10% GDP,

India- Fifth largest retail destination

globally

Agriculture and allied Sectors:

Account for 15.7% GDP and employ

14% of total workforce

IT, BPO (30 bn $- IT + ITES), Biotech,

KPO, R & D, Education- Sunrise

Industries


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GROWTH DRIVERS FOR COURIER

INDUSTRY- INDIA

Growth in Indian economy, key logistic sectors and EXIM

Rising outsourcing and Consolidation

Rapid supply side changes are helping to drive awareness

and demand

Regulatory changes are helping to drive private

participation and efficiency improvements

Significant government spending on infrastructure


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TECHNOLOGY

Web Based Tracking & Tracing of shipments

Mobile / SMS Tracking facility

Physical automations like

Conveyor belts in hubs,

Smart labels

Overhead cameras on specially designed docks & hub floors

Hand held wireless devices


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BUSINESS MODEL OF FRANCHISEES

Packages are droppedoff at franchise

centers, which serve asspokes

These are thentransferred to local

hubs where they aresorted and sent to

their correspondingdestination hub

Once they arereceived at the

destination hub, theyare sent to the

respective centers

Most Courier Companies operate on a hub & spoke model

Franchisees earn revenue depending upon the number of parcels they deliver and the number of

individual employees they hire


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BEST IN CLASS ORGANIZATION-

One of South Asias premier courier

company

Extensive domestic network coveringover 27,578 locations, and service

more than 220 countries

VisionEstablish

continuing

excellence in

delivery

capabilities

focused on theindividual

customer

State of-the-art technology

Track and Trace, MIS, ERP, Customer Service,

Space Control and Reservations

Blue Dart Aviation + Surface Network + 65

warehouses in 7 metros

ISO 9001-2008 certified


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Entire range of services offered that

extend from a document to a charter-

load of shipments

Net service level of 99.96%

Competitive

Advantages

of Blue Dart

Dedicated team of specialists who

provide the expertise for customs as

well as regulatory clearances to

support seamless service to the

customer

Financial Credibility (ICRA certified A1+)

People force of 7684

And most importantly -

Technology


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Domestic Priority:

Delivery the next possiblebusiness day by 12:00 hrs with

money back guarantee

Promises to

Customers

Regulatory Clearancesfor all States in India taken care

of by our team of specialists, to

resolve your regulatory

requirements.

Real-time Tracking

through the net, providing youwith information on your

shipments from pick-up to

delivery.

On demand, confirming the date

and time of delivery as well as

the name of the person receiving

the consignment


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THANK YOU!!


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group 6_courier industry

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