grop health mehul

8/8/2019 Grop Health Mehul

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Admission Guide

Emergency CasesThe Department admits patients 24 hours a day (including public holidays). Emergency cases are givenimmediate attention by medical staff.

Elective (Non-Emergency) CasesPatients who are referred by consultants or family physicians are advised to register themselves at theadmissions office a day or two in advance and indicate accommodation preference to ensure availability and

avoid unnecessary delays.

Medico-Legal CasesMedico-legal cases can be admitted to the Hospital. It is mandatory for the police to be informed of theseadmissions.

RegistrationPatients can register at the Admission counter. A deposit is required.

Patients are advised to review information on bed/room charges before deciding on their preferredaccommodation. It is best to decide on the bed/room choice during admission as transfer to another class latermay require time.

If the preferred class is unavailable, the Hospital offers patients the next best available option and transfers thepatient once there is a vacancy. Please note that all charges, with the exception of pharmacy (medication), varywith the admission class.

In cases when a patient requests a transfer from a lower to a higher class, additional charges are added at higherclass rates for all services rendered from the day of admission. The Hospital does not normally allow a transferfrom a higher to lower class unless there is a request for the lower class during admission.

Patients are advised to discuss approximate treatments costs with their consultant prior to admission.

Consent FormAt time of admission, the patient or accompanying individual will have to sign a consent form. Before surgery, theconsent form must be signed by the patient or next of kin. For patients below 18, the form must be signed by aparent or guardian.

Patients are advised to carefully read and understand the details of the forms before signing them. Please askthe consultant or Hospital staff explain and clarify any doubts.

What to bring? Address and telephone book;

Bedroom slippers, nightgown, brush/comb, toiletries;

Reading material;

Spectacles, contact lenses or dentures;

For maternity cases, a special handout is given at time of registration.

Patients can bring a mobile phone but are responsible for its safe custody. Patients are advised to be sensitive tothe needs of other patients when using their mobile phones.

What not to bring?

Electrical and electronic appliances;

Personal medication (if regular medication is required, patients are advised to seek the doctor's advice to

avoid complications); Cash, jewellery or valuables;

Home cooked food;

Weapons;

Narcotics and alcoholic beverages.

The Hospital cannot assume responsibility for loss or damage to valuables, clothing or other personal itemsduring a patients stay. Patients are strongly advised to leave valuables at home or arrange for them to be senthome. Spectacles, contact lenses, hearing aids and dentures should be kept in protective containers in thepatients room when not used.


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Accommodation

"A" Deluxe: Single occupancy (air-conditioned with television, refrigerator, telephone, attached bath andcouch for attendant);

"A" Twin Sharing: Twin occupancy (shared bath, couch for attendant with telephone at nursing station toreceive incoming calls);

"Economy": Quadruple occupancy (four patients sharing a room). A reclining chair is available for theattendant, with common bath and toilet facilities for each floor.

Maternity WardAccomodation

"A" Deluxe: Single occupancy (air-conditioned with television, refrigerator, telephone, attached bath andcouch for attendant);

"A" Twin Sharing: Twin occupancy (attached bath);

"Economy": Six beds at subsidised rates.

Only female relatives are allowed in the Labour Ward Waiting Room until delivery.

Patient Meal ServicesPatients are advised to eat only food served by the Food and Nutrition Services department. Meals are preparedbased on the diet recommended by the physician.

Patients can ring the Nutrition Services Hotline at extension 23777857 to report any food allergies, eatingdifficulties or any other food concerns. If necessary, the attending physician can request nutrition educationservices from the Hospitals registered dietician.

Although the standard menu is non-vegetarian, the Hospital can provide vegetarian and vegan (including Jain)meals. The Hospital kitchen also can provide meals for attendants or guardians. Patients can place their requestthrough the ward nurse. Separate charges are levied for this service.

Private Nurse CarePatients are provided with nursing care based on their needs. Patients requiring the care of a private nurseshould contact the Sister-In-Charge. This service is available at an additional charge. The Hospital does notencourage patients to engage this service unless special needs make it absolutely essential.Birth CertificateBefore discharge, patients are advised to provide correct and complete details for birth certificate processing. Anerror could mean several avoidable trips to the Municipal office. Birth certificates can be collected from the localMunicipality by producing the Hospital discharge card.

Visiting HoursWards: 1600 - 1900hrsIntensive Care Unit: 1600 - 1800hrs

Visitor Passes"A" Deluxe: 2 passes"A" and Economy: 1 pass

Children below 12 years of age are not allowed as visitors. An exception is made for siblings of newborns.

Patients are requested to ensure their friends, relatives and well wishers observe the Hospitals visiting hours.

DischargeConsultants decide when a patient is ready to be discharged. Discharge normally occurs during working hoursand is completed before noon, when possible, to avoid extra day charges. Before leaving the Hospital, patientsshould ensure:

A discharge card is issued;

Copies of all reports and X-rays are taken in safe custody;

Instructions for follow-up care are received and understood;

Personal belongings have been collected.

Follow-up TreatmentFollow-up visits and treatment are normally administered at the outpatient department or the consultants room.

Home Sample Collection Service For the patients ease, the Hospital has a home collection service for all blood and urine tests. Trained staff


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collect samples in the privacy and comfort of a patients home and deliver these reports. For further details,please contact:

Patient Relation OfficerAga HallNesbit Road, MazagaonMumbai-400 010India

Telephone +91 22 23777800/900, 23777934

Fax +91 22 23743820

E-mail Write to Patient Relations Officer

Patient FeedbackThe Hospital welcomes suggestions. Patients may raise issues and concerns at any point during their stay. ThePatient Relations Officer may contact patients from time to time during their stay or at discharge.

Admission DepositA deposit of Rs. 40,000, 30,000 and 10,000 is payable on admission in the single occupancy, twin occupancyand economy rooms, respectively. In cases of emergency, a partial deposit is acceptable with the remainingamount disbursed within 24 hours of admission.

Billing

The Hospital presents a medical bill every third day of stay. All patients (except corporate clients and those underan insurance scheme guaranteeing cashless service) are expected to make payment on the same day. Duringdischarge, patients are presented with a final bill (less deposit amount) and expected to disburse any outstandingamount. Patients are advised to credit their account with any unused medicines. For billing queries, pleasecontact:

Assistant Finance OfficerBilling Department

Aga HallNesbit Road, MazagaonMumbai-400 010India

Telephone +92 22 2375 4343/42, 2375 4422, 2372 2139/40/41

Fax +92 22 2374 3820

E-mail Write to Assistant Finance Officer

Self-paying PatientsAn initial deposit is payable at admission. Exceptions are made in emergency cases when admission may beallowed on partial deposit. The balance must be arranged within 12 hours of admission.

Corporate PatientsCertain companies have credit arrangements with the Hospital. Depending on the employers policy, employeesmay be required to bring a letter of undertaking clearly indicating the recommended ward facilities. In cases ofemergency, the letter can be submitted the following day.

Patients with Medical InsurancePatients with medical insurance policies should seek assistance from Hospital staff on admission procedures.Emergency patients are admitted with TPA-issued identity cards. However, a letter of authority should bepresented to the Hospital within 24 hours specifying the patients credit limit.

Payment ModalitiesThe Hospital accepts cash or credit cards (Mastercard or Visa). Cheques are not accepted.

Hospital Health Card Scheme The Hospitals Health Card Scheme enables patients to access diagnostic and most out-patient services, at a 20percent discount. There are two health cards, both valid for a year:

Individual Health Card: Priced at Rs 99, patients can access services up to a cumulative discount of Rs3,000 annually;

Family Health Card: Priced at Rs 199, patients and up to four family members can access services up to acumulative discount of Rs 5,000 annually.


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Ambulance ServicesThe Hospital arranges for an ambulance upon request. Please contact the Admission Counter for information.

ParkingVisitors are requested to park on the Hospital grounds without blocking staff parking areas and the Hospitalentrance.

MorgueThe Hospital morgue is available free of charge for a 24 hours a day. For details contact the Admission Counter.

Contact InformationFor any medical/non-medical questions or clarifications, please contact the Patient Relations Officer on theground floor.

Patient Relations Officer/Receptionist/Sister-In-Charge of wardThe Prince Aly Khan Hospital, Mumbai

Aga HallNesbit Road, MazagaonMumbai-400 010India

Telephone +91 22 23777800/900

Fax +91 22 23743820

E-mail Write to Patient Relations Officer

Overseas PatientsInternational Patient CentreThe Hospital understands that seeking medical treatment in a foreign country can be overwhelming. It thereforetries to make patient stays as comfortable and smooth as possible.

The Hospitals International Patient Centre provides comprehensive services to assist referring physicians andinternational patients requiring consultation, a second opinion or treatment.

Services offered include:

Arranging physician appointments;

Coordination of the admissions process;

Transportation arrangements including airport pick up and transfer to the Hospital;

Long and short-term lodging arrangements for patients and families;

Assistance with financial arrangements including advance fee estimates, deposits and payments;

Interpretation services.

Categories Tariff INR/ USD Common Room Amenities

General Ward Rs. 1500 / $ 33

A/C consists of 4, 5 or 6 beds separated bycurtains / partitions. Common TV with cable connection" Telephonefor incoming calls. For attendant a dari and a pillow.

One Toilet (sharing).

Semi-PrivateRoom

Rs. 2700 / $ 60

Each room accommodation 2 patients. Common TV with cable connectionSeparate telephones are provided. For attendant, bedding will be provided. One Toilet.

Single RoomRs. 5500 / $121.5

Single bed A/c units. TV and telephone facility Wardrobe with a large bathroom


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Sofa cum bed is provided for the attendant

Deluxe RoomRs. 6500 / $143.5

Room larger in size Provided with refrigerator Spacious bathroom and includes all otherfacilities of a single room.

Suite RoomRs. 12500 / $276

Large bath attached to patient's room Pantry Lounge Separate bathroom for the attendants. Special patient bed with remote control facilityfor various reclining positions for patient comfortis provided

ICURs. 5000 / $110.5

Ventilator Charges are extra - Rs. 2100 / $ 46per day

HDU Rs 2500 / $ 55

EmergencyWard

Rs. 130 / $ 3(Per Hour)

Max Rs. 1300/ $ 29 Per day

Day CareRs. 300 / $ 6.5(Per Hour)

Max Rs. 2500/ $ 55.5 Per day

TriageRs. 530 / $ 12(Per Hour)

Max Rs. 2000 / $ 44 Per day

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