gps timetrack™ for government services. proprietary and confidential. all rights reserved. xora,...

GPS TimeTrack™for Government Services

Proprietary and confidential. All rights reserved. Xora, Inc. 2

Business challenges

• Limited visibility– It’s difficult to know where workers

are or what they are doing– It’s difficult to monitor worker

safety• Increased taxpayer visibility

and accountability– Social media reports on workers

not being on the job• http://kstp.com/news/stories/S147

8873.shtml?cat=206

• http://www.myfoxchicago.com/dpp/news/Fire_Prevention_Bureau_Inspector_Investigated_for_Misconduct

• Compromised productivity– Manual paperwork processing is a

hassle– I don’t know how long my workers

and contractors are spending at each job or on each task


How do I gain visibility?

• “My workers and contractors lack accountability.”

• “I never have a quick answer for customers and citizens when they call in for status.”

• “If a customer says that my worker didn’t show up, how do I prove otherwise?”

• “How much time did we spend at that last job?”

• “How do I keep my workers safe?”


How do I reduce costs?

• “I question the accuracy of our timesheets.”

• “Cost coding is tricky and time-consuming.”

• “We’ve been paying excessive overtime to our mobile workers and contractors ”

• “Where do all those miles come from?”• “Why is my gas bill so high?”• “Tracking job costs has been difficult

for our Department”• “How can I track inventory or materials

used in the field?”


How do I improve productivity?

• “How can I reduce slow paper-based processes?”

• “Information we get from the field is often inaccurate or illegible.”

• “Collecting paperwork from the field is a nightmare.”

• “Manually entering timesheets and job data is labor-intensive.”

• “Are workers taking the most efficient routes?”


Expect real results

• Companies that use location-based applications to manage their field operation can:

– Reduce overtime by...........................13%

– Reduce fuel costs by..........................13%

– Increase fleet productivity by..............27%

– Improve service response times by....24%

– Reduce administration costs by.........75%Aberdeen Group. (2007). The Impact of Location Based Services on Field Service.


Case study: Government Services

• Challenges– Improve customer service by reducing wait

times– Reduce liabilities in the field– Gain more insight into workers day-to-day

activities

• Results– Increased Visibility

• More efficient routing of workers through GPS visibility

– Reduced Costs• Reduced liability costs from $4M to

600K– Productivity

• Reduced customer response time from 20 days to 3 days


City of Chicago - Building Inspections

• 13 bureaus use Xora: Construction, Plumbing, Refrigeration, Ventilation, Electrical Wiring, etc.

• #1 Feature: Alerts• Ensures shifts have been started and ended as expected• Foolproof way of ensuring that work is being done

Real-time view of activities and also serves as a backup to existing payroll and job applications


Building Inspections (cont.)

• 3 groups using the web portal Manager

• Runs overall operations

• Periodic checkups with supervisors to ensure operational smoothness

Individual Supervisors• Ensure that workers in their team are where they’re supposed to

be

• Handle the scheduling of all incoming work

Mobile employees self-service• Dispatch list of all jobs a week in advance to their phones


Streets and Sanitation

Tow truck drivers

• Tow and relocate vehicles

Traffic Patrol

• Clean up traffic accidents, distribute cones, etc.

• Hours worked are logged through Xora application on the phone (backs up card swiping time system)


Streets and Sanitation (cont.)

Supervisors• Receive calls from customers

and use the system to verify their employees’ whereabouts

• Periodic checkups

911 Dispatchers• Live location map on 50”

plasma TV refreshes all day• Dispatchers always have

real-time view of whom to dispatch closest to emergency


Consumer Services

• 4 teams have phones with Xora software

Gas meter readers Grocery store price checkers Truck scale weight enforcers Handlers of consumer complaints regarding home repair

fraud, landowner/tenant issues

• Conduct anywhere from 2 to 50 jobs in a day. Hours worked are logged through the Xora application on the phone

• Real-time information and job performance analysis allows more jobs to be performed per week.


Consumer Services (cont.)

Benefits• Increased productivity

– Higher employee awareness– Faster responses to complaints from Citizens

• Safety– Able to pull up report proving which employee ran a red

light– Know locations of employees in crime ridden areas

• Automated Data Capture– Accurate data logged in real-time


City of ChicagoDepartment of Transportation

• 10 divisions have phones with Xora software

– Concrete, asphalt, street signs, green streets, engineers, 50/50 sidewalk program, etc.

• Real-time worker and contractor location tracking

• Supervisors use alerts to verify shifts have been started on-time and at the location


Department of Transportation (cont.)

Benefits

• Increased productivity Workers much more accountable for their

output

• Asset and materials tracking People had been stealing asphalt – not

anymore

• Safety Sign falls down (such as in a school district) –

dispatch closest worker to fix ASAP

• Communication Vastly improved between coworkers and with

the field


Dept of Revenue

• Business licensing

Workers travel to various locations, checking licenses and issuing citations if necessary

• Workers and contractors log hours worked through Xora application on the phone

Benefits

•Increased productivity•People can no longer take 2 hour lunches•2-3 more jobs done per week

•Proof of Services - Analyze locations and times to “make sure it all gels”


Dept of Revenue – Street Ops

• Parking meter inspectors

•Parking enforcement

•Mechanics

• Workers and contractors log hours worked through Xora application on the phone

Benefits

•Increased productivity•Automatic job dispatch and tracking has increased productivity by at least one additional inspection/collection per worker per day


Other Departments using Xora

• Department of Zoning– Faster response to 311 calls and more precise investigator dispatch

Department of Water Management Track and report on work in progress

Department of Housing Go from paper to electronic timesheets Workers start from home instead of coming to the central office to punch

in

• Department of Environment Go from paper to electronic timesheets Productivity increase by 15%



Department of Children and Youth Services

Track case workers in the field and document their visits Increased accountability and field productivity

Department of General Services

Inspector tracking of activities performed at public facilities Proof of visit and accurate measurement of job performance Used to reward better performing employees

Department of Public Health

Track and time restaurant inspections Schedule visits



Department of Animal Care and Control

Track Animal Control Inspectors Dispatch 311 calls to appropriate inspector based on location Improved response times to citizen complaints

Fire Department TV reports showed reported fire department workers taking excessively

long lunch breaks and using work time for personal errands Xora eliminated need for central office visit to punch in Increase accountability to department managers and taxpayers

Park District Real-time location tracking of field workers Increased productivity. Also used as a safety tool


How Xora can save you money

Workers + XRoutes ROI CalculatorEnter your company's values into the white spaces!

Number of Hourl y Work Employees Salary Weeks/YearMobile Workers 25 20.00$ 50Office Workers 1 15.00$ 50

ANNUAL SAVINGS Your company's Typical ROI for aAccurate time entry and overtime reduction ROI company your size

Number of hours saved per w eek per employee 5 5 5

Dollars saved annually per employee 5,000$ 5,000$

Dollars saved annually 125,000$ 125,000$

Paperwork and data entry time reduction by office workers

Number of hours saved per w eek per w orker 10 10 10


Fuel savings, mileage reduction due to optimized routes

Average miles driven per driver per w eek 1000 1000 1000

Percentage of miles saved per driver per w eek 10% 10% 10%

Miles saved per driver per w eek 100 100

Vehicle cost per mile 1.00$ 1.00$ 1.00$


More Jobs/Deliveries due to extra time available per route

Average revenue per delivery 50.00$ 50.00$ 50.00$

Number of extra deliveries per w eek per w orker: 5 5 5


TOTAL ESTIMATED ANNUAL SAVINGS 570,000$ 570,000$

COSTSOne time upfront costs Per Phone

Sprint Nextel handsets 89.00$ 2,225$ 2,225$ Accessories - eg: Vehicle Battery chargers $19.99 500$ 500$ Xora GPS TimeTrack setup fee 24.99$ 625$ 625$ Recurring monthly charges

Sprint Nextel data plan 10.00$ 250$ 250$ Xora GPS TimeTrack cost $19.99 500$ 500$ Xroutes License Fees 24.99$ 625$ 625$

TOTAL ESTIMATED FIRST YEAR COSTS 19,344$ 19,344$

NET FIRST YEAR SAVINGS 550,656$ 550,656$ NET SAVINGS FOR SUBSEQUENT YEARS 553,506$ 561,003$

Xroutes - Route Optimization powered by XORA


GPS TimeTrack overview

• GPS tracking gives you visibility into the location and activity of your

mobile workforce

• Wireless data collection helps you to control costs

• Job dispatch allows you to make more informed decisions about who

to send to what job


How does it work?

• Workers carry GPS-enabled mobile phone or vehicle installed device• Managers view location and activity on secure web portal or receive

alerts via SMS or email

Mobile TeamHandset with Xora application

DispatchersPC with Internet connection


Gain visibility

• Enforce accountability

• Make better routing and dispatching decisions

• Ensure worker safety

• Provide better customer service

• Limit unauthorized vehicle use

• Reduce mileage


Control costs

• Use handset as a “location-aware” time clock

• Workers clock in/out of shifts and breaks

– Time and location (GPS) stamped

– Tamper-proof


• Workers clock in/out of jobs

– Time and location (GPS) stamped– Tamper-proof

• FlexFields™ enable job data collection and coding

– Drop down lists– Alphanumeric– Numeric– Barcode scanned

• Smart Job Zones™ provide automated job tracking based on handset entering a specific area

• JobPix™ allows pictures to be taken for proof of visit, work done, materials delivered

Job End 9-15-07,

08:23:51Job No: 3443-BInjury:

YesNo

Improve productivity


Improve fleet efficiency

• Speeding alerts

• Mileage capture (odometer versus GPS miles)

• Reduce fuel consumption by 15%

• Reduce engine wear by 80%

• Lower emissions


Integrate seamlessly

• Pre-built Integrations– No developer expertise needed– Fixed functionality– Supported Systems: ADP, Quickbooks, other

payroll systems• Xora Data Shuttle

– Customer IT help required– Other system must be open– Client installed integration client– Pre-built ODBC, flat file integration – Customer ability to pull data locally into any local

system• Xora Web Service API’s (XAPI)

– Customer or Partner Developer Expertise Required

– Other system must be open– Industry standard SOAP API’s– Customer ability to pull data locally into any

system• Cast Iron Middleware Integration (coming soon)

– Customer IT help required– Other system must be open– Pre-built templates with over 200 open systems– Additional development and monthly fees apply


TimeTrack Gold

• GPS Location Tracking– See the locations of your workers on a real-time map

• Wireless Timecards– Mobile phones become location-aware, tamper-proof time clocks

• Job Activity Tracking– Record job start and stop times

• Powerful Job Tracking– Create custom job statuses and forms that map to your workflow

• Enhanced Dispatching– Send job details to workers' phones, and receive automatic updates from

workers when job statuses change

• Multimedia– Attach photos to job forms to confirm deliveries, capture signatures, or prove

work was done

• Overtime and Shift Type Controls– Set overtime limits. Receive alerts before and after a worker enters overtime

• Advanced Alerting– Create alerts so you know when workers enter or exit specific areas, start or

end shifts outside of a marked job zone, and more

Detailed job tracking, advanced alerting and rich multimedia features.


• GPS TimeTrack for Vehicles– Real-time GPS location tracking– Hard-mounted GPS unit– Ignition on/off sensor plus 4 switched inputs

• GPS TimeTrack for Assets– Battery powered GPS asset tag– Monitor high-value assets

• XRoutes Route Optimization– Automate route planning and improve operational

efficiency up to 30%– Calculates optimized routes based on parameters

such as number of vehicles, time windows, number of depots and more

Other Xora solutions


Recommended phones

• Best low-cost option: Motorola i365*– Nextel Direct Connect features

– Bluetooth wireless technology

– Multimedia messaging service

– Speakerphone

• Best ruggedized option: Motorola i680*– Nextel Direct Connect features

– Enhanced push-to-talk capabilities

– Meets military spec standards

– Rubberized molding

• Best Smartphone option: RIM 8350*– Nextel Direct Connect features

– WiFi support

– 2 Megapixel camera

– Integrated advanced media player

*For optimal performance, we recommend an extended life battery and car charger for all devices. For a full list of TimeTrack supported devices, visit: http://www.xora.com/xdl/matrix.php


Why choose Xora?

• Experience– #1 location enabled mobile

business application provider

– Over 16,000 customers in nearly all industries

• Ease-of-use– Out-of-the-box usability

– Built for your industry

• Customer support– Free training

– Customer support available 24/7


Getting started is easy

1. Select TimeTrack-compatible devices for your mobile team

2. Download the Xora software to each device3. Log in to the Web portal4. Attend a free product training. The trainer will

explain:1. How GPS works2. How to keep TimeTrack up-to-date so you can take

advantage of the latest product functionality3. How to get the most out of your TimeTrack

purchase


In summary

• Gain visibility– Better decision-making capability

– Provide proof of service

– Enforce worker accountability

• Reduce costs– Control overtime

– Manage mileage/gas costs

– Improved estimates for future jobs

• Improve productivity– Automate paperwork

– Better utilize workers

– Get more jobs done each day

gps timetrack™ for government services. proprietary and confidential. all rights reserved. xora,...

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