government emergency telecommunications service (gets)
DESCRIPTION
Government Emergency Telecommunications Service (GETS). OVERCOMING WIRELINE CONGESTION IN EMERGENCIES. Mobile. Switch. The Fundamental Issue: Network Congestion. Congestion, at one of many points, can block a call!. AT&T MCI SPRINT. Local Exchange Networks. Local Exchange Networks. - PowerPoint PPT PresentationTRANSCRIPT
Government Emergency Government Emergency Telecommunications Service (GETS)Telecommunications Service (GETS)
OVERCOMING WIRELINECONGESTION IN EMERGENCIES
The Fundamental Issue:Network Congestion
Congestion,at one of many points, can block a call!
AT&T MCI
SPRINT
Local ExchangeNetworks
Mobile Switch
Wireless Priority Service addresses wireless congestion at
Government Emergency Telecommunications Service
addresses wireline congestion
Local ExchangeNetworks
MobileSwitchMobileSwitch
call origination and call termination
The GETS Calling Card
GETS USER
GETS USER
ORGANIZATION
GETS priority is invokedGETS priority is invoked““call-by-call”call-by-call”
Calling cards are in widespread use and easily understood by the NS/EP User, simplifying GETS usage
GETS is a "ubiquitous" service in the Public Switched Telephone Network…if you can get a DIAL TONE, you can make a GETS call
US GOVERNMENT PROPERTY. If found, return to:NCS (N3), P.O. Box 4502, Arlington VA 22204-4502
WARNING: For Official Use Only by Authorized Personnel.
User Dials 1-710-NCS-GETS
AT
IXC AT&T
IXC MCI
IXC Sprint
IXC OTHER
EO
ATAIN
IXC AT&T
IXC MCI
IXC Sprint
IXC OTHER
Query AINPlatform
Routing Instructions For Alternate Carrier Routing (ACR)
“Other” IXC calls stopped at EO
Call Passed to IXC
TONE -- Enter PIN 123456789012“Please enter your destination number now”703-607-6118“You are using GETS -- AT&T”
GETS Call Processed
NETWORK DAMAGE / CONGESTION ENCOUNTEREDEnhanced Routing and Priority Treatment
Call in IXC Queue
Call in AT Queue
CALL CONNECTED!
EO Call Queues on Direct Trunk GroupCall Queues on AT Trunk GroupCall Queues on IXC Trunk Group
Call inEO Queue
Plus!..GETS hasPlus!..GETS hasExemption from Exemption from control restrictionscontrol restrictionsPriority in the Priority in the signaling networksignaling network
Government EmergencyTelecommunications Service
Name:
Organization:
1 2 3 4 5 6 7 8 9 0 1 2
Local Exchange Carrier
Interexchange Carriers
GETS Priority Features and Enhanced Routing
Power of GETSPower of GETS
• Utilizes robustness of the public switched network
• 6 Ways to get to long distance networks rather than 2
• Priority over public calls in signaling network
• Exemption from Network Management Controls
• Enhanced routing alternatives in public networks
• Priority treatment in public networks
• Queuing for available circuits during access and egress, including queuing for circuits to Private Branch Exchanges (PBX) during egress
• GETS enhancements work for local and long distance calls
GETS Examples
• During 9/11 event 10,000 GETS calls attempted into/out of/within New York City and Washington area with 95% completion rate
• GETS not just for priority on Long Distance Calls
• GETS extremely useful with local congestion or damage– Extensive use for calls between end offices within NYC during
9/11 when local trunks damaged but long distance trunks still operational
– Bridge with comm links swept away in Oregon floods – GETS connected shorelines via long distance back door
– Nisqually Earthquake – GETS calls within area exempt from network management controls
• During Blackout 8/14-15 1231 GETS calls into/out of/within affected areas with 90% + success rate
Organizations that support one or more of the following five National Security / Emergency Preparedness (NS/EP) mission areas, qualify for NCS sponsorship to become a GETS user:National Security Leadership
National Security Posture and US Population Attack Warning
Public Health, Safety, and Maintenance of Law and Order
Public Welfare and Maintenance of National Economic Posture
Disaster Recovery
Non-Federal users require NCS member sponsorshipNon-Federal users require NCS member sponsorship
Who is Authorized to Use GETS
Access the NCS GETS Homepage for information on GETS
Use easy to follow process to sign up for GETS
Download GETS documentation and training tools
GETS Website:gets.ncs.gov
GETS Website:gets.ncs.gov
GETS Costs
• NCS pays for calls by Federal agencies up to an annual ceiling
• NCS cannot pay for non-Federal calls
• Non-Federal organizations establish an account through NCS to pay for calls
• GETS calls cost 7.5¢-10¢ per minute, depending on carrier– Operator assisted and international calls are higher
• Test calls to 703-818-3924 not billed
• NCS reserves right to bill for all calls if fraud or abuse is detected
Familiarization and Testing
• Encourage GETS cards be distributed to all personnel who have a need for emergency communication– Keep some in Stockpile for unanticipated needs
(≈10%)• Encourage GETS card holders to use their card to
become familiar with how to use it while in a non-stressed non-emergency situation
• Use it from home, office, stores, hotels, etc., and on cellular networks – anywhere you might be in an emergency– PBX/Centrex/Payphones/Cellular may not recognize
710 area code – we need to get them fixed before an emergency occurs
– Report problems to GETS User Assistance – 1-800-818-GETS or (703-818-GETS)
– Use toll-free or CAC (1010xxx) numbers if 710-NCS-GETS fails
• Incorporate GETS into your exercise scenarios
How Do You Order GETS?
• If your organization already participates in GETS, your Point of Contact (POC) applies for GETS for all users within the organization
• To sign up a new organization:
– Go to gets.ncs.gov to sign up on-line, or
– Call 866-NCS-CALL, then choose option 1
• Upon approval, GETS cards are mailed to the POC within a week
For More Information
E-MAIL:
WEBSITES:
http://gets.ncs.gov
MAILING ADDRESS:
NCS (N3)
P.O. Box 4502
Arlington, VA 22204-4502
TELEPHONE:
Information/Sign-Up
• 1-866 NCS-CALL(Option 1 for GETS)
Trouble Reporting (24x7)
• 1-800-818-4387