goodwill. what a good idea. -...

2011 Annual Report www.goodwillsouthflorida.org

South FloridaHighlights • Financials • Donors • Stores • Contact Us

Goodwill. What a Good Idea.

Year in Review • President Report • Highlights • Rehabilitation South Florida

Donate + Shop = Jobs

Janitorial Services

U.S., State & Custom Flags

Goodwill. It’s a Good Idea.

Document ShreddingOver 5,000 served in Miami • Ft. Lauderdale • Florida Keys in 2011

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all were determined unfounded. Fromthe anonymous reporting boxes, therewere no formal complaints reported or filed.

• During the NISH/AbilityOne audit inMay 2011, auditors stated that “files arecomprehensive, organized and rich withinformation; staff is to be commendedfor the work they do to maintain thisstrong record-keeping system”.

• Our Self-Insured Workers’Compensation Program achieved a20.5% reduction in the number ofmedical bills and 45.8% savings in thetotal cost of the medical bills.

• Employee Health Servicesadministered the Annual InfluenzaVaccine free to employees andparticipants on a voluntary basis. TwoHealth Fairs were conducted in Miami-Dade and Broward Counties with 509participants. Our Service Contracts’custodians were offered the Hepatitis BVaccine series that began in July 2011.

• Employee’s Health Services providedtraining to staff – 153 on CPR and FirstAid, 24 in DOT on Drug and AlcoholAwareness, 132 on Workers’Compensation, FMLA, ADA WorkRestrictions and Absences.

• The Safety, Risk Management andAccessibility program conductedworkstation and ergonomics’ analysis,dust and noise level testing andimplemented corrective actions tocomply with ADA and OSHA.

• The Goodwill Outreach programhosted important visitors: 277 studentsfrom Middle School, High School andSpecial Education Classes accompaniedby 93 Teachers and Nurses. We also

• Received the prestigious and muchcoveted Charity Navigator “Four Star”rating – the maximum awarded.

• The Goodwill Programs achieved3,720 successful rehabilitations, (40.4%increase) - 1,199 became competitivelyemployed and 2,521 moved on to highereducation programs or to pursue otherpreviously impossible goals. A total of5,072 different individuals receivedservices at Goodwill.

• Our Family Strengthening programserved 417 participants, 264 were singlemothers. Partnered with numerouscommunity organizations, Goodwillhelped working individuals and familiesachieve long-term economicindependence and receive medical,psychological or psychiatric services asneeded.

• The Human Services Departmentdemonstrated exemplary conformancewith the audit standards from Miami-Dade County Public Schools (M-DCPS),NISH/AbilityOne, Delmarva Foundation,Provider Discovery Review (PDR) andPerson Centered Review (PCR).

• The annual satisfaction surveyrevealed satisfaction of 100% fromprogram participants, 100% fromparents and 100% from referringagencies and other stakeholders.

• Important certifications wereachieved. Apparel/Flag ManufacturingDivision maintained its ISO 9001-2008certification for the 8th consecutive year.The Document Destruction departmentwas recertified by NAID standards.

• The Compliance Committeereported 13 whistleblower calls to theEthics Point Hot Line. After investigation,

received 110 visitors from 57government community education andhuman service organizations.

• Goodwill hosted two Delegations ofWomen from Israel, Palestine and otherArab nations through the Miami Councilfor International Visitors Program whichbrings emerging leaders from aroundthe world to Miami for cultural exchange.The Delegations explored “Women’sRights”, and “the Rights of People withDisabilities.

• Staff received training inaudiological, behavioral, vision, autism,posttraumatic stress disorder, safety,disability rights, VECAP and Commissionon Rehabilitation Counselor CertificationCode of Ethics.

• The Human Resources Departmentworked diligently to meet the staffingneeds of the company by recruiting,hiring and processing 869 staff andsupport individuals.

• Apparel Manufacturing startedproducing Type III, Woodland NavyWorking Uniform Blouses at 15,000 unitsper month and employing over 160persons. Goodwill started production atour Broward facility producing Air Force(ABU) Coats employing over 60 persons.The long awaited Duffle Bag line of15,000 units per month now employsover 85 persons. Goodwill was awardedthe Manufacturing & Development of theU.S. Marine Corps Enhanced FlameResistant Combat Trousers (EFRCE),which is under field testing.

• Opened two new superstores storesin Little Havana and Hialeah andenlarged and renovated three olderstores into superstores at Bird/Ludlam,Country Walk and Oakland Park.

Goodwill’s mission is to train, employ and placepeople with disabilities into community jobs.

2011 Year in Review

The “Year in Review” highlights a few of the the accomplishments from the various departments at Goodwill.

Services • Achievers • Business Services • Directors • Donors • Financials • Stores

Year in Review • President Report • Highlights • Rehabilitation

consecutive year and lastly wereceived the much coveted CharityNavigator maximum “Four Star” rating.

Growth in our Donated GoodsDivision is crucial to support themission. We enlarged and renovatedthree superstores - Oakland Park,Bird Ludlam and Country Walk. Weopened two new superstores in LittleHavana and Hialeah. This brought ournetwork of stores to 31. Thecontemporary design of the newstores transcends the traditionalnotion of a thrift store. TheApparel/Flag Manufacturing Divisionhad another exceptional year inresponding to the needs of oursoldiers serving in combat. Thedivision produced badly needed newcamouflage uniforms in partnershipwith NISH and ten other AbilityOnenonprofits – while providing excellentjob opportunities for people withsignificant disabilities.

Despite this and many othersuccesses, it is not enough. The latestU.S. Census reports that Broward,Miami-Dade and Monroe Counties -the area served by our Goodwill -have a population of 532,224 adultsof age 16-64 with a disability. Ofthem, 229,073 (43.2%) areunemployed and 102,557 live inpoverty. As indication of future needs,the public school system reports anenrollment of 70,563 students withdisabilities from kindergarten to highschool.

At no time in our history has the needfor Goodwill’s services been moreacute and evident in our community.Goodwill’s Board of Directors and stafftook bold steps in 2011 to meet thesechallenges and respond to ourcommunity’s needs.

The Board of Directors reorganizeditself into a more active and strategicbody that is better able to providegovernance and support. The Boardof Directors prompted the

Dear Friends of Goodwill:

At first glance, the image on the coverresembles a website’s home page andseems more apt for the cover of acomputer industry publication. Yet, itperfectly depicts Goodwill’s entry intothe world of social media. Anyone cannow follow us on Facebook or Twitterand communicate with us about whatis happening at Goodwill. Getting onthe social media circuit was the first of two multimedia punchesdelivered in 2011. The second punchwas launching an ambitious andbilingual television advertisingcampaign establishing Goodwill as a quality shopping option wheredonations and purchases help fundand fulfill the mission to help peopleovercome employment barriers and become self-supporting andindependent.

We were also successful on the bigscreen. Our documentary “For Oncein My Life” has continued to winawards that total 14. It was screenedin Greece, Poland and the Far Eastand featured by airlines on nationaland international flights. If this wasnot enough, it was one of 29 filmsselected by the U.S. Department ofState to showcase to foreignaudiences award-winning Americanfilms through events worldwide.Needless to say, it is inspiring and

exciting to be chosen to share ourmessage about people with significantdisabilities with global audiences.

The year 2011 was very successful.Goodwill achieved 3,720 successfulrehabilitations – a 40% increaseover 2010. We placed 1,199people into employment andassisted another 2,521 to moveon to higher education or pursueother previously unattainablegoals. A total of 5,072 individualswith disabilities and special needsreceived our services. Goodwillaveraged over 2,500 employees onpayroll every day and created $33.7million in new earnings for previouslyunemployed and unemployable. Thisis a return of $7.80 for each dollar ofpublic funds received. Also, theseearnings will contribute $7.1 million innew federal taxes.

Attesting to the quality of programs,Goodwill began 2011 just havingpassed a three year CARF Accreditationwith “no recommendations” - aperfect score that only 3% of CARFaccredited organizations in Americaachieve. This was followed by aNISH/AbilityOne compliance auditwith a commendation for “excellentcase files”, a Special EducationCompliance Audit receiving themaximum of 140 points, ISO Q9000-2008 recertification for the seventh

Dennis Pastrana, President & CEOJoseph Lacher, Chair

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South Florida


development of an ambitious andaggressive Strategic Plan for thenext five years.

The Strategic Plan adopted goals todouble the number of peopleserved, expand the populationsserved and the scope of theGoodwill services to make themmore family focused and holistic,incorporate services to childrenwith emotional disabilities anddouble the economic impact ofpeople served. To achieve thesegoals, the Board of Directorsapproved a plan to grow Goodwill’sentrepreneurial activities - beginningwith the immediate expansion ofthe Donated Goods Division,building a large commercial laundry toserve local hospitals, manufacturingand marketing new clothing for saleon the internet and pursuing otherbusiness opportunities.

While we have much to celebrate inlight of our many accomplishments in2011, we will continue to vigorouslypursue opportunities to serve evenmore people. We will maintain ourmomentum of the past - in order forthe sturdily built groundwork tostrengthen our expansion. There isno doubt that our entrepreneurialspirit combined with our passion forthe "work we do" will continue tobenefit those we serve.

None of this would have beenpossible without the generosity andencouragement of the Board ofDirectors and the many supporterswho make the mission and successof Goodwill possible. We express ourdeepest gratitude to each of them.As we remain steadfast in ourcrusade, we are confident of theircontinuous support of Goodwill andcommitment to the community byhelping people out of poverty towardfinancial independence and dignity.

Joseph Lacher Chair, Board

Dennis PastranaPresident & CEO

Chair & President Report

Fleece jackets headed for cold weather environments across the world.

In 2011, Goodwill Provided Services to 5,072 People with Disabilities

Primary Disabilities: Developmental Disabilities

Psychiatric, Emotional and Behavioral Disabilities

Orthopedic/Mobility Impairments

Hearing, Speech and Visual Impairments

Other Disabling Medical Conditions

Special Needs

5,072 Total People Served

We Accomplished 3,720 Successful Outcomes:People Placed Into Employment

People Who Went On To Pursue Other Personal Goals Of Independence

That Were Previously Impossible

Total Successful Outcomes

325

2,286

76

37

1,603

745

1,199

2,521

3,720

Program Highlights

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Contribution to South Florida:$19.3 Million Wages paid to people working for Goodwill while receiving services

$14.4 Million Dollars that will be earned by 1,199 placements

$33.7 Million Total New Earnings Created

$ 7.9 Million Generated new federal and social security taxes from people with no

previous income. This does not include savings in public and

governmental support that these individuals were previously receiving.

$ 7.08 Was created in new earnings for each dollar received in public funds

from government, United Way and contributions.

This is a 708% rate of return for the year.

3,431

4,950

From the 5,072 People Served:Were People with Multiple Disabilities

97.6% Were Living Below Poverty Level When Entering Program


We are one of themost cost-effective

nonprofits in the U.S.with only 4% of

our cost going to management and

fund-raising and 96% directed to programs.

Population Diversity

2011 Evaluation of Services

Satisfaction Survey:

Program Participants: 100%Parents: 100%Referring Sources & Others: 100%

Hispanic 55%

Afro-American 16%

Haitian 19%

White 9%

Asian/PacificIslander 1%

Our Organizational Creed

Be dissatisfied with your workuntil every person with a disability

and every unfortunate personin our community has an

opportunity to develop to hisfullest usefulness and enjoy amaximum of abundant living.

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Annually, over 80,000 interment flags are produced to honor our military veterans.

Rehabilitation Services

completion of any of the programs,the participants are referred to theJob Development and Placementprogram where jobs are developedconsistent with the individualizedprogram plan. This programprovides support to our participantsby elevating employability skills –so they are competitive during theinterview process.

Rehabilitation Services collaborateswith the broader community–including various state agencies,public education, United Wayagencies and other organizations toinsure that our participants haveaccess to all needed services.

The esprit de corps of the HumanServices Department is fueled bythe Organizational and Staff Creedsthat are integral to the cohesivenessof the teamwork that is essential toour interdisciplinary approach torehabilitation. This unique andinfluential blend of professionalismhas contributed tremendously to our“100% satisfaction rating” byparticipants, parents and referralsources that is referenced elsewherein this Annual Report.

Rehabilitation Services touts a veryimpressive year of service provisionto our community’s most vulnerableand disenfranchised individuals. Theprograms are case managementdriven which coordinates the processto empower participants to overcomebarriers and develop skills to providefor their economic independence.

The strength of our entrepreneurialenterprise has made it possible tonot only expand the numbers ofpersons that we serve, but it alsohas allowed us to identify otherpopulations that we have nottraditionally served holistically inthe past.

• In 2011, we aggressivelyrecruited Veterans and their familymembers that needed services.We collaborated with over 20different organizations servingveterans.

• We instituted agreements withtwo shelters for homeless and arenow actively providing services notprovided by the shelters.

• Also, 2011 was a year in which wefully developed the FamilyStrengthening program that servesnot only single parents but alsoentire family units. The goal is toprovide specific wraparoundservices to strengthen familiesfinancially, educationally, healthwise and vocationally.

Vocational Rehabilitation is thecornerstone of Goodwill’s programsand business enterprises. Theprograms that we offer aredesigned to help individuals reachtheir fullest potential by overcomingtheir functional limitations toelimiinate barriers to employment.

When individuals enter ourprogram, they are guided through a

vocational assessment. It providesus with valuable information aboutthe their potential as it relates totheir aptitude, skill, disability,and –of course– their aspirations.Upon conclusion of this assessment,a person-centered individualizedprogram plan is developed with aninterdisciplinary Goodwill team andthe participant.

Following the assessment,participants can be served in avariety of different programsaccording to their needs. The WorkActivities Center (ADT) and theSchool-to- Work Program minimizethe negative impact of thedisability. Vocational Trainingprovides certified programs forthose that are able to acquire morechallenging skills. These programsare taught by state certifiedteachers from Miami-Dade CountyPublic Schools. The Work Servicesprogram provides jobs through ourfour entrepreneurial divisions.Through these jobs, ourparticipants learn appropriate workhabits, attitudes and values. Theyare able to earn a paycheck whilethey build work experience. Upon

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Goodwill program participant in a computer vocational training class.


Manufacturing U.S. Air Force Coats to be worn across the world.

Creating Job Opportunities for People with SignificantDisabilities in South Florida

Today, over 50,000 people with significant

disabilities are employed under the AbilityOne

Program, which was federally enacted to

create employment opportunities for people

with blindness and significant disabilities. It is

a joint effort by three entities. The U.S.

AbilityOne Commission (Commission)

provides the federal oversight, and two

nonprofit organizations, National Industries for

the Blind (NIB) and NISH assist with technical

expertise and ensure nonprofit agencies

(NPAs) like ours can be awarded contracts

with the federal government.

Goodwill’s partnership with the Commission,

NISH, NIB and AbilityOne has been mutually

beneficial. Over the years, our experience in

fulfilling these contracts greatly contributed to

our knowledge base. It enabled us to further

expand into commercial, state and local

contracts resulting in hundreds of additional

jobs.

Today, our Goodwill provides AbilityOne

customers a wide array of quality services and

products, while providing over 700 jobs for

people with blindness and significant

disabilities. Of which, the majority are also

poor, and all were previously unemployable.

Goodwill salutes the Commission, NISH, NIB

and our federal customers for excellent jobs in

Broward, Miami-Dade and Monroe Counties

that truly employ people with blindness and

significant disabilities.

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Frank (Frankie) Cannon(with counselor Najat Elkihel, on left)

Frankie, 47, was referred to Goodwill in 1992 andcommenced his employment under the Goodwill ServiceContracts Division as a custodial trainee and later a workerat the Fort Lauderdale Courthouse. Although he had aSpecial Education High School Diploma, Frankie haddifficulty learning to perform the tasks assigned to him.Upon his arrival at Goodwill, he was provided with JobPlacement Services and later Supported Employmentservices to prepare him to navigate the workplace.

Friendly and soft spoken, Frankie had to decisivelyovercome many barriers to gainful employment, such asbecoming anxious and uncomfortable around strangers andresisting constructive criticism. In addition, he had toimprove his poor socialization skills and capacity toindependently assume responsibility. He even had to learnto use public transportation to and from work. He had tolearn to perform his tasks more efficiently to keep hiscustodian job at the federal courthouse. Triumphantly, hemanaged to wrestle all the aforementioned issues undercontrol through years of training and counseling by hisproud Job Coach.

Frankie lives in his own small house in Fort Lauderdale,Florida. He takes care of the house and pays the bills withhis part-time courthouse salary of $13.95 an hour. He isvery close to his older sister, who has cared and assistedhim throughout his life. He has become a happier andindependent person and enjoys the company of the sisterand cousins. With the encouragement of his Job Coach, heis involved in social and sports related community events inBroward County.

His success, both on the job and socially, is a tribute to hisdetermination and the dedication of the Goodwill staff.Without a doubt, his personal victories are a demonstrationof what people with disabilities can accomplish when givenan opportunity.

Achievers

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Edgar Campos (with counselor Sam Collins, on left)

Edgar is 42 years old and single and was referred toGoodwill in 2004 by the Division of Vocational Rehabilitation(DVR). He eventually transitioned to the area of ExtendedSupported Employment Services. At the time, he wascompletely dependent on his family. Nevertheless, hebrought with him a High School Special Education Diplomaand a certificate from the ARC Culinary Training Program.

He was placed in a part-time position with a cateringcompany in May of that year, where he stayed for thefollowing four years until he was laid off in January 2008due to personnel reduction. Edgar returned to Goodwill forJob Development Services the very same month. He feltpessimistic about finding another job that would fit hisvocational training in food preparation.

Goodwill staff worked with Edgar to develop a plan to securea job in that field. Several potential positions wereidentified. Success finally came in March 2009 – when hewas placed with the State of Florida Division of Veterans'Affairs as a Support Service Aide-Dietary at a Veterans'Nursing Home in Pembroke Pines.

In light of the outstanding performance and support offeredby both the employer and Goodwill, Edgar now enjoys allthe associated fringe benefits offered by the State of Florida.In 2010 and 2011, he received excellent work reviews forhis job performance, along with regular salary increases.Today, he is a taxpayer able to support himself financiallywithout depending on his family.

Edgar has overcome personal barriers and made remarkableimprovement in his social skills, self-esteem and peer andfamily relationships. His mother reports that he is confidentwith his ability to eventually live independently, although hestill resides with her in their single family home.


Geli Henry(with counselor Jean Keegan, on left)

Geli is a 40-year-old native of Jamaica and the mother oftwo girls, ages 7 and 13. She moved to United States in1995 and lives in an apartment in Lauderhill, Florida, withher two school-age girls. From the day of her initialevaluation at Goodwill, Geli displayed a powerful drivinginner force – a great determination to demonstrate that shecould be a productive person in society and a provider forher girls.

A high school graduate in her native country, Geli wasreferred to Goodwill in August 2010 by the Division ofVocational Rehabilitation and was assigned to the JobPlacement Department. Geli’s determination, motivationand cooperation played a key role in her placement process.After several months of employability classes, counseling,interview skills, and self-esteem work, she got her breakafter several negative job interviews. In March 2011, shelanded a full-time position as a Merchandise Associate at theBurlington store in Lauderdale Lakes, where she now workspart-time on the floor as a Sales Associate.

The store manager at Burlington recently told Goodwill thatGeli has always displayed superior work ethics–includingperfect attendance, volunteering for overtime work and adisposition to accommodate changes in her work schedulewithout a word of discontent. “She has gained the respectof all at the store and even earned the title of ‘team player,’said the manager. Her Job Placement Specialist credits Geli’s“awesome determination” with gradually taming downbarriers to employment – such as her anxious attitude andemotional issues.

Geli is at a point where she realizes all the strides andcorrections she has made for herself. She takes great pridein having achieved her career goal of gainful and permanentemployment and has announced that she intends to beginworking on her educational goal of Fashion Design no laterthan this summer.

Anthony Villadamigo (with counselor Nasser Montes, on left)

Anthony’s determination to find gainful employment despiteobstacles makes him a success story. He believed in himselfand in the assistance Goodwill provided. When he came tothe Goodwill’s South Miami-Dade Office, he was all businessand seemed ready to get started on his first day on the job– any job. He arrived at Goodwill through the Ticket to Workprogram in February 2011.

Anthony had a high school diploma and security guardlicense and had served in the U.S. Army. With the years,obesity had set in as a barrier to employment with itsconsequent slowness of body movement.

His limited mobility has not helped Anthony, who is 55 andlives with his wife and children. After receiving EmployabilitySkills Training at Goodwill, as well as job search and jobreferral assistance, Anthony and his Job PlacementSpecialist thought they had found a job for him at a cardealership. During a tryout, they noticed that Anthonycouldn’t handle his prospective job as a car runner becauseof his need to sit down often. He did not get the job.

Neither Anthony nor his Job Placement Specialist gave up.Results from the customized job search process showed thata security company was hiring full-time guards. Of allplaces, it was a few blocks from his home. Luckily forAnthony, they hired him as an unarmed security guard inAugust 2011. And, thanks to his good job performance andpersonal skills, he was soon promoted to armed securityguard with more responsibility and more pay at $10 an hour.

Anthony is doing an outstanding job as a uniformed securityguard. His performance and attitude are pleasing to all atthe company, and he is quite happy and confident in his newposition.

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Apparel/Flag Manufacturing:

Social Enterprise

The Apparel/Flag ManufacturingDivision is the essence of disabilityintegration. An employee with adevelopmental disability sits next to anemployee with a physical disability nextto an employee with a mental healthdisability. Many people, especiallyindividuals with developmentaldisabilities, learn through repetition. Inthis division, each garment requiresmultiple operations completed one stepat a time. Equipment automation, de-skilling operations, adapting the job'sequipment and tools to the individual,extensive training and vocationalrehabilitation case management are allessential supports to the individual.Resulting in success of the workplacement and increasing earningpower.

This past year, Goodwill witnessed thestart-up of two new products: DuffleBags and the U.S. Navy CombatBlouses. The result was the largestgrowth of employees with significant

disabilities in this division. As an apparelmanufacturing and development site forthe U.S. Army, Goodwill developedpatterns and prototypes and continuedoutput of essential go-to-war items.Thus, the division provided essentialsupport to our soldiers' personalsecurity.

In 2011, this ISO 9001:2008 certifieddivision’s customers included the U.S.Department of Defense, U.S.Department of Veterans Affairs, NISH,Publix, State of Florida and Source forNative American Products.

By the close of 2011, the division'sstatistics included employing 953people with over 88% of the directlabor work performed by people withsignificant disabilities and producingover 1.5 million garments and flagsannually. Goodwill gives a specialthanks to the Department of Defense,NISH and Source for Native AmericanProducts for the increase in jobs.

Goodwill runs business enterprises

in four entrepreneurial divisions.

The divisions provide rehabilitation-

driven work programs in the areas

of donated goods, commercial

services, service contracts and

apparel/flag manufacturing.

Goodwill strives to provide its

customers quality products and

services at competitive prices with

on-time deliveries and has earned

a reputation for a very high degree

of customer satisfaction. However,

it is the program participants – not

the products and services Goodwill

provides – that are the reason for

Goodwill’s existence.

The following are groundbreaking

ways that Goodwill operates its

business enterprises to generate

revenue to support our mission for

people with disabilities.

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This Duffle bag is templated and will hit

boot camps for issuance in 3 weeks.


Goodwill program participant in a sewing training class.

Goodwill program participants manufacturing uniforms for our military.


Supporting the war effort, the uniforms (above) are under inspection prior to shipout destined for the Middle East and Asia.

Business Services

Commercial Services:

This division performs packaging anddistribution functions for The MiamiHerald and document services.Opportunities are provided for personswith disabilities who can benefit from activities requiring repetitivemovements but where crucial decision-making is not required.

Newspaper Services:

For over 16 years, Goodwill has main-tained a special partnership with TheMiami Herald. People with disabilitiesare employed at Goodwill to insert pre-printed advertising materials, such ascomics, Parade Magazine, the TVMagazine and all advertisements. Anaverage of 1.4 million packages wereinserted into The Miami Herald and ElNuevo Herald each week during 2011.It is ideally suited for persons withgood physical stamina that need a jobto keep them active due to hyperactivity,

depression and other emotionaldisorders. In October of 2008, webegan staffing insert positions at TheMiami Herald building. In 2011, westaffed positions on the loading andreceiving docks. These positions aresimilar to the positions that we have inour building. Goodwill’s further expansionof services to The Miami Herald createdabout 60 additional jobs in 2011.

E-books:In 2011, Goodwill began selling booksand other forms of media on-line toincrease revenue from book sales.Utilizing a book seller’s softwareprogram, the ISBN number that identifiesthe book is scanned to indicate if a bookshould be sold on-line. The programhas parameters that utilize sales valueand book ranking to determine if abook will sell on-line. The averageprice of a book sold on-line is morethan $7.00. Books are sold in Goodwillstores for $.75 and $1.50. Revenuefrom e-books in 2011 was $422,000.

Goodwill launched the e-books to sell on a variety of book selling websites such as half.com, ebay.com and amazon.com

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Vocational training includes classroom instruction.

Department of Homeland Security.Goodwill employees prepare food,serve food, cashier, perform diningroom duties and conduct kitchencleanup duties. Annually, over 300,000meals are served. Other uniqueservices performed by people withsignificant disabilities include cleaningover 300 buses weekly for Miami-DadePublic Transit.

This year, Goodwill commencedlandscaping work for a new customer,the U.S. Army at SOCOM’s newestlocation and expanded services toinclude landscaping at the Departmentof Agriculture. Goodwill continues togrow customer and business lines.Goodwill received a grant for "clean bysteam" that Goodwill is launching toclean fleets of trucks, autos, boats,shopping carts, airplanes and muchmore. Can you imagine cleaning anautomobile with less than one gallon ofwater?

Flags:

The Goodwill Flag Center produces U.S.National flags and custom-madespecialty flags. As a supplier to the U.S. Department of Defense, wemanufacture U.S. Flag. We alsomanufacture State of Florida and Cityof Miami flags that are available forpurchase at goodwillflags.com.

Document Services:

Goodwill’s Document Destructionbusiness line provides secured off-siteshredding services to customers inSouth Florida. We are AAA Certified bythe National Association for InformationDestruction (NAID), the onlycertification available in this industry.Goodwill provides locked containers forcustomers to deposit their documents.The containers are exchanged, and fullcontainers transported in locked trucksto our secure shredding area that ismonitored by 11 surveillance camerasand shredded.

All customers are given a certificate ofdestruction for each container. Ourshredder has 3/8” cutters to meet IRSrequirements. The industry standard is5/8” cutters.

Janitorial Services:The expansion of the Service ContractDivision has led to new customers andnew lines of business. Over five millionsquare feet are cleaned weekly, andcustodial services are now performed ata myriad of locations (139 buildings)–including military bases, policeheadquarters, courthouses and officebuildings.

In today’s world, the connectionbetween health issues and microbialtransmission of pathogens has led to agreater understanding of how importantthe role of “cleaning for health” truly is.Goodwill’s revolutionary High PerformanceCleaning System is a unique system,that is pioneered by Goodwill, and it isbased on four principles– cleaning forHealth, Cleaning for Preservation of thePlanet, Team Cleaning and QualityMonitoring.

As a result of our outstanding reputation,in 2011 Goodwill expanded its janitorialwork and was selected to commencejanitorial services at two “problem”federal buildings in West Palm Beach.As a result, Goodwill has since receivedseveral accolades on quality performance.

The food service program is just asimportant to our nation’s security. It isperformed by Goodwill at two U.S.Coast Guard locations, now part of

Goodwill’s flag embroidery department produces

more than 100,000 flag fields annually.

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Goodwill manufactures custom specialty flags.


Our Stores:

Miami is such a diverse, trendy and eclecticcity, and our stores are no different. For thepast ten years, Goodwill Retail has beencreatively reflecting our community’sdiversity. We have converted our thriftstores, one by one, into so-called“superstores.” They attract a largercustomer base that may not have thoughtto shop Goodwill. It is a customer baseseeking designer names, unique styles andhigh quality at incredibly affordable prices.

At Goodwill, store transformations must beboth creative and cost-effective. Most ofthe displays, props and designer fixturesare created from the donations receivedand from buying fixtures deeply discountedfrom closed businesses and retailers.

Our customers feel good about and areeven grateful for our new look andimproved surroundings that replicate theenvironment they see at conventionalstores.

Goodwill never loses sight of the nature ofGoodwill as both a retailer and a socialinstitution with a clear mission to providetraining and employment services topeople with disabilities and special needs.The money from sales of the donatedmerchandise is the cornerstone thatsupports our mission. This continuous formof “fund-raising” is presently helping over5,000 people that Goodwill served inrehabilitation programs this year.

Our Junior Department offers trendy, bold, unique styles for a youthful look.

Our Goodwill stores remain a social enterprise, with a fresh twist.

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We create vignettes that tell stories of glamour, fashion and style–while other displays convey a more conservative, practical side.

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Need Shredding? We provide secure and confidentialdestruction of sensitive data. We areNAID Certified – which ensures yourpeace of mind and compliance with legaland HIPPA regulatory requirements.

We offer a green, recyclable solutionthat’s cost efficient.

Document scanning and indexing means“Go Paperless with Goodwill.” We candesign a custom plan to scan and indexof all of your vital documents.

Free-up your office space with Goodwill’ssecure document storage. Please call954-497-2238.

Need Cleaning?Our high performance janitorial cleaningsystem combines total quality control andstate-of-the-art “Green Cleaning”technology to deliver a more healthy andcleaner office. Please call 305-326-4107.

Need Flags?We are a leader in the manufacture andsale of flags and banners-American flags, International flags, corporate flags,

custom flags, promotional banners andmore. We’d be happy to be your flagprovider and expand Goodwill’s capacityto provide people with disabilities job training services to place them into community jobs. Please call

305-967-4136.

Need Employees?Goodwill’s placement professionalspartner with local businesses to placeGoodwill graduates into community jobs.The Placement Specialist is dedicated tomeeting the needs of our participantsthat are looking for meaningful jobs incommunity settings and the employersthat want trained, reliable and capableemployees. This strategy emphasizesGoodwill Industries as a vocationalrehabilitation and placement agency thatoffers a package of services to employersin exchange for competitive employmentopportunities for Goodwill’s participants.Please call 305-326-4205.

Have Cash?Send the enclosed envelope or visitwww.goodwillsouthflorida.org to sendyour cash donation.

Have Donations?

We introduce a new logo andthe “Donate Movement”powered by Goodwill. The“Donate Movement” is a newsocial responsibility platform

designed to raise awareness about theimportance of donating gently used itemsand the positive impact those items haveon people and the planet.

• The new “Donate Movement”encourages people to donate their gentlyused clothes and household items to helpreduce waste and benefit communitiesacross the country.

• Donating to Goodwill provides manybenefits such as job training programsand employment placement services topeople with disabilities that lackeducation or job experience and othersfacing challenges in finding employment.

• Consumers can get involved by donatingtoday and visiting donate.goodwill.orgto use the new Donation ImpactCalculator to learn how their donationgets turned into valuable communityservices.

How You Can Help Us

The Goodwill Flag Center manufactures Country, U.S., State, Custom and Seasonal Flags and Accessories.

16


OfficersJayne Harris AbessChair EmeritusPartnerthinkLAB Ventures

Joseph P. LacherChairRetired Executive

Sherrill W. HudsonVice ChairChair – Compensation CommitteeChair & CEOTECO Energy, Inc.

Laurence A. DeetsSecretaryChief Financial OfficerButler, Buckley, Deets, Inc.

Mary Martin YoungTreasurerDirector, Sanford L. Ziff Graduate Career Service CenterUniversity of Miami

Tomas P. ErbanChair – Develpment & Governance CommitteeRetired Executive

Jorge A. FernandezChair – Audit CommitteeRetired Executive

Rudy KranysChair – Miami-Dade Business Services CommitteeRetired Executive

Alesia MogulChair – Human Services CommitteeCommunity Volunteer

Ronald MurfinChair – Broward Advisory CommitteeDirector of Sales, Penn-Florida Companies

Dennis PastranaPresident & CEO,Goodwill Industries of South Florida, Inc.

DirectorsAnthony Battaglia*CEO

Thompson Aircraft Tire

William BeamesDirector

Global Supplier Quality for Cordis

Michael L. BurnstineVice President

Lockton Companies

Michael BurrisRetired Executive

Henry CalvoRetired Executive

Carolyn DonaldsonRetired Executive

James M. FraserVice President & General Manager

Turner Construction Company

Meg GarzaCommunity Relations Executive

Gary M. GoldbloomVice President

MG Investment

Wifredo GortCommissioner – District 1

City of Miami

Maurice E. GrayVice President/Healthcare

Business Banking

PNC Healthcare

David LandsbergPresident & Publisher

The Miami Herald

Marion L. MoselyChief Executive Officer

Westwind Contracting

Donald L. PeguesRetired Executive

Charles Rosenberg, Esq.Shareholder

Carlton Fields, P.A.

Allison P. ShipleyPrincipal

Pricewaterhouse Coopers, LLP

Edward Manno ShumskyPartner

Rabin/Alexander LLC

Barbara L. ShrutVice President, Brand Operations

Finance & Administration

Royal Caribbean International

Merrett R. StierheimRetired Executive

Bruce WeberVice President of Regulatory,

Clinical & Quality Assurance

Innovia, LLC

TrusteesSarah N. ArteconaAssistant Vice President, Business & FinanceUniversity of Miami

Jim BarkerRetired Executive

Henry M. BartlettRetired Executive

Andrew BlankPresidentArchive America

Jerome BlankChair of the BoardNational Brands, Inc.

Robert BrombergPresidentBromberg & Associates

Roger M. CarltonRetired Executive

William L. CoxRetired Executive

Newall J. DaughtreyChairmanN.J. Daughtrey & Associates

William FauerbachVice President, Retail OperationsPublix Super Markets, Inc.

Craig M. Haverfield,Esq.Retired Executive

Wilbert “Tee” HollowayDirectorBellsouth Corporate & ExternalAffairs

Alfred J. NovakPresident & CEO

OrbusNeich Medical, Inc.

Debra OwensIntergovernmental Affairs State ManagerDante Fascell Port of Miami-Dade

Leslie Pantin, Jr.PresidentThe Pantin / JGR / Public Rela-tions

Sr. LeadershipDennis PastranaPresident and CEO

Bridget PallangoSr. Vice President, Human Services

Peter RobertsSr. Vice President, Business Services

Beatriz AnazcoVice President, Financial Management

Lourdes de la Mata-LittleVice President, Marketing & Brand Development

Manuel LopezVice President, Donated Goods

Harry RamsarranVice President, Service Contracts

Sherri Scyphers HungateVice President, Business Development

Diana ValenciaVice President,Apparel/Flag Manufacturing

Dena MarshallAssistant to the President

The key to Goodwill’s success is in the volunteer Directors and Trusteesthat are comprised of communitymembers. They are active, dedicatedand generous supporters of themission. The Board of Directorschallenges management to continue tomeet the needs of the growing numberof people with disabilities. They alsodemand adherence to the higheststandards of efficiency, quality, service,ethical conduct, public accountabilityand transparency.

Jorge R. VillacampaPresident, Community Banking

Wells Fargo

Marcella UngarWerblowCommunity Volunteer

Jim WilhelmPresidentFlorida Safeguard, Inc.

*With great sadness we regret the loss of AnthonyBattaglia a belovedGoodwill Board membersince 1993. For over twodecades, Tony made alasting contribution to thegrowth and success ofGoodwill Industries that haspositively impacted the livesof thousands of people withdisabilities. He will begreatly missed.


$50,000 +JPMorgan Chase FoundationMr. & Mrs. Leonard L. Abess, Jr.Clenon L. "Pete" & Carolyn

Newsome

$25,000 – $49,000Turner Construction Company:2011 Holiday Golf Classic (Participating companies are

listed individually).

$10,000 – $24,999Blank Family Foundation, Inc.Publix Supermarkets -

Food for All ProgramThe Pillmore Family FoundationWells Fargo-

"What to Expect Program"

$5,000 – $9,999Badia Spices, Inc.Baker Concrete ConstructionClear Channel OutdoorRyder Charitable FoundationThe Estate of Barbara Cardinali The Theodore Cross Family

Charitable FoundationUnited Health Care Services, Inc.Mary H. BabcockWilliam M. CaseyCharles M. & Gayle S. RosenbergLawrence Weinstein

$2,500 - $4,999Fisk Electric Corp.Nagelbush MechanicalPeckar & AbramsonSapoznik Insurance & AssociatesSteel Fabricators, LLCThe Cobb Family Foundation, Inc.Turner CorporateAnonymousEileen Ball MehtaGary Goldbloom

$500 - $2,499Acousti Engineering CompanyAlumiglass LLCBell South Corporate

& External AffairsBiscayne Construction, Co.

Bostic SteelBouma InteriorsCarmen's Landscape DesignCentral Florida EquipmentCharles Cleaning Co. Inc.Cube Care CompanyD. Richard Mead Charitable

FoundationDash Door & Closer Service,Inc.Designer's Specialty Cabinet E-Tech ElectricFlorida Carpenters

Regional CouncilFormrite Construction LLCFuri Development, LLCGancedo Lumber Co.George's Welding ServicesGlass Tech EngineeringHarbour ConstructionHJ FoundationHyvac, Inc.IESI-Waste Services of Florida Infinity Roofing & Sheet Metal ION ElectorJ.N. McArthur FoundationJohnny ElectricKeith & AssociatesKeylite Power & Lighting Corp.Kone, Inc.Lotspeich CompanyM & P Reynolds EnterprisesMoody Electric, Inc.NR WindowsNV 5, Inc.Original ImpressionsPetersen Dean Roofing &

Solar SystemsRam-Tech Construction, Inc.Redman Builders, Inc.Rodel Fire Protection SystemsRudolph H. Fellman CrutSanta Barbara AirlinesSchindler Elevator Corp.Skyline Steel, Inc.Sprinklermatic Automatic

Fire SprinklersSquire, Sanders & Dempsey,LLPThe Walter V. & Judith L.

Shipley Family FoundationTitan StoneTitus Construction GroupTri-City Electric Co., Inc.Tropic Mechanical ContractorsTurnkey International

Benefactors and Other Contributors: Goodwill cannot continue to growand fulfill its mission without the financial support of benefactors andother contributors. Thank you to the following people and organizationsfor their generous support of Goodwill in 2011:

Valleycrest Landscape Development

William Lehman Leasing Corp.Zarella Construction, Inc.William D. & Nancy O. BeamesJohn R. BenbowMarc W. BjorkmanDavid BlountRobert L. & Penny BrombergLeland S. & Jeanne S. Burton, Jr.Harvey R. ChaplinRobert H. & Nancy FrehlingRobert H. KidneyDavid LandsbergSandy & Barbara Levy -

Visual ImpactMelanie E. MegiasDean R. MielkeHarve & Alesia MogulCarlos G. MolinaMarion L. & Patricia C. MoselyMarion L. Mosely, Jr.Ron MurfinBridget R. PallangoStanley PriceLuis & Karen ReiterAbelard & Martha M. ReyesAllison D. ShipleyBarbara L. ShrutEdward Manno Shumsky & Susan KronickMerrett R. StierheimBruce WeberMarcella U. WerblowMaria Wright

Up to $499Bank of America SE

Business Banking TeamBinca LLCDi Pauli Family FoundationFloorpro, Inc.Miami-Dade County Council

PTA/PTSAThe First Presbyterian Church

of MiamiThe Living Hope Haiti

Christian MissionJohn AdkinsMarian AlpersteinBeatriz C. AnazcoDonato G. & Dulce M. ArguellesKevin BairJames & Montye BarkerBernard Baumel

Manuel J. BecerraIrving W. & Millicent R. BestWayne B. & Annemarie

Harris-BlockWalter J. BrodzinskiMichael L. & Kara BurnstineAnn B. BusselDenise CernigliaSuzanne T. ChodkowskiWill A. CourtneyAlina M. CuestaRobert F. Cullen, Jr. MDMary De LaosaRichard P. DonovanLuis & Rosary FaleroJ. Maria FarreyManuel & Elizabeth FernandezJorge A. & Elena P. FernandezAudrey GardnerRobert S. GatesAndrew GrigsbyKaren W. GrosfieldMaurice B. & Jean M. HawaDonna Loesch HaygoodJohn & Sally HildebranDr. Stephen & Joyce HorwitzIda KirsnerIngrid KosickSheldon C. & Rosalie W. KurlandRonda L. LeeMark LevitatsClaude F. & Cristina A. LumpkinGuarav MarballiDennis A. & Gwendolyn

De V. McNenneyOlga J. MeadorBlanca MejiaMario MendezLuis R. & Ana MolaDolores R. MorrowHollis P. & Julia J. NelsonKristine Ann NirdlingerKen & Jeannine OatesAnkita PatelNicholas N. & Emily PatriciosDonald & Angelina PeguesFabius A. Reed, Jr.Maria R. RiveraCarlos SaletaJ. Michael & Homa SamwayCharles D. SandersKevin SappRobert J. SimsRoger & Margaret StarnerFreda C. TschumyMarta S. WeeksSteven J. WernickAlbert WilliamsMargaret (Peggy) K. WilsonKenneth & Carol WiltsieSam & Donna L. Yohanan

18


Donors

Financials

BALANCE SHEETDecember 31, 2011 and 2010

2011 2010ASSETSCash and cash equivalents 8,117,489$ 4,547,904$ Accounts and other receivables 5,009,205 8,814,156 Inventories 7,286,473 10,423,957 Other assets 2,901,147 2,866,772 Land, building and equipment, net 31,172,696 29,365,724

TOTAL 54,487,010$ 56,018,513$

LIABILITIES AND NET ASSETSAccounts and trade notes payable 1,446,490$ 6,022,335$ Accrued payroll and other liabilities 4,211,568 3,217,124 Long term debt 18,666,393 20,598,295

TOTAL 24,324,451 29,837,754

NET ASSETS 30,162,559 26,180,759

TOTAL 54,487,010$ 56,018,513$

STATEMENT OF ACTIVITIESFor the Years Ended December 31, 2011 and 2010

2011 2010SOURCES OF REVENUEIndustrial and commercial revenues 101,045,121$ 104,824,154$ Government fees 2,677,509 3,035,828 Grants for capital expenditures 150,000 626,672 Public and corporate support 785,663 688,544 United Way of Miami-Dade County 446,065 473,106 Miscellaneous income 29,472 47,898

TOTAL 105,133,830 109,696,202

EXPENSESIndustrial and commercial programs 90,542,996 91,343,123 Rehabilitation services 5,756,530 5,333,572 Management and general 4,482,153 4,203,849 Fundraising 370,351 570,921

TOTAL 101,152,030 101,451,465

Change in fair value of interest rate swap - (633,377) Unamortized 2003 bond series issue costs - (238,989)

INCREASE IN NET ASSETS 3,981,800$ 7,372,371$

* Financial statements are subject to audit.


Miami RegionThrift StoresMiami Gardens – Stadium (305) 621.091419300 N.W. 27th Avenue, Miami Gardens, FL 33056North Miami – Skylake Superstore*(305) 940.32521780 N.E. Miami Gardens Drive, North Miami Beach, FL 33179North Miami – West Dixie Superstore* (305) 769.5722 11990 W. Dixie Highway, Miami, FL Biscayne (305) 756.8000538 N.E. 79 Street, Miami, FL 33138Hialeah – (Gratigny) (305) 556.47771800 W. 68 Street, Hialeah, FL 33014Hialeah – Flamingo Park Plaza (305) 819.14084410 W. 16th Ave, Hialeah, FL 33012Hialeah (305) 888.4711461 Palm Avenue, Hialeah, FL 33010Allapattah (Central) Superstore*(305) 545.94212125 N.W. 21 Street, Miami, FL 33142Allapattah Outlet Store2121 N.W. 21 Street, Miami, FL 33142Little Havana – Calle Ocho (305) 858.4583982 S.W. 8 Street, Miami, FL 33133Westchester -Tamiami Trail Superstore*(305) 554.18789760 S.W. 8th Street, Miami, FL 33174West Miami - Bird Ludlam Superstore*(305) 661.42226842 S.W. 40 Street, Miami, FL 33155West Kendall - Coral Way Superstore*(305) 223.931314610 S.W. 26 Street, Miami, FL 33185Kendall/Sunset - Sunset Superstore*(305) 598.0543 7101 S.W. 117th Avenue, Miami, FL 33183 Palmetto Bay Superstore* (305) 252.310117631 S. Dixie Highway, Palmetto Bay, FL 33157Kendall - Country Walk (305) 253.132613762 S.W. 152 Street, Miami, FL 33177Redland (near Homestead) Store(305) 259.323319800 S.W. 177 Avenue, Miami, FL 33187Princeton (near Homestead) Store(305) 258.106824311 S. Dixie Highway, Miami, FL 33032Homestead (305) 248.0063250 N.E. 8 Street, Homestead, FL 33030

(Furniture donations not accepted at these locations: Gratigny, Country Walk, Redland, Hialeah & W. Dixie Highway)

Donation Centers(Donation centers do not accept furniture)

Miami Beach Normandy Isle2050 N. 71. Street (Next to Alicia Market)Aventura Mall (North of Macy’s)Aventura Blvd. & Biscayne Blvd.California Club (Publix Parking Lot)N.W. 199 St. & US 441Hialeah – El Mercado (Publix Lot)W. 60 St. & W. 24 Ave.

Hialeah Las Tiendas (Grocery Store)W. 68 St. & W. 12 Ave.Miami Gardens (Near Jiffy Lube)N.W. 67 Ave. & N.W. 186 St.Miami Lakes (Publix Parking Lot)N.W. 150 St. & N.W. 67 Ave.North Miami – Biscayne (305) 956.7826(Lotus Plaza) Donation Center (In strip mall)

15504 Biscayne Blvd, N.E. 155 St. & Biscayne Blvd.Bird Road (Wells Fargo Parking Lot)S.W. 40 St. & S.W. 58 Ave.Bird Road 2 – Concord (Near Anna’s Linens)

S.W. 40 St. & S.W. 113 Ave.Bird Square (Near McDonald’s)S.W. 42 St. & S.W. 147 Ave.Coral Way (Wells Fargo Parking Lot)S.W. 22 St. & S.W. 16 Ave.Coral Gables (Ponce & 59th Ave.)One block east of 57th Ave.Downtown Miami - Brickell 1 (Lot 23)S.E. 26 Rd & Brickell (Toll intersection)Downtown Miami - 7th St. (Lot 28)I-95 & S.W. 7th St. Flagler (Rear Parking Lot Publix/Office Depot)

W. Flagler St. & S.W. 82 Ave.West Doral 2 (Sedano’s Parking Lot)10700 N.W. 58 St. Fountainebleau (West Corner Parking Lot)

N.W. 7 St. & N.W. 107 Ave.International Mall (Behind Sears)N.W. 16 St. & N.W. 107 Ave.Kendall Town and Country MallS.W. 84 St. & SW 117 Ave.Kendall Meadow’s (Near Publix) S.W. 42 St. & S.W. 152 Ave.Westchester (Behind Staples SW. 24 St.)

S.W. 24 St. & S.W. 87 Ave.West Tamiami (Bank of America)S.W. 8 St. & S.W. 137 Ave.West Tamiami 2 (LaRoc Plaza Sedano’s)East Corner on S.W. 8 St. & S.W. 147 Ave.Dadeland Mall (Near JC Penney)S.W. 88 St. & S.W. 72 Ave.Kendall-Sunset (DOT property)S.W. 72 St. & SR 874 1 block West of 87 Ave.Kendall (DOT property)S.W. 88 St. & S.W. 97 Ave.Kendall 3 – Hammocks (Publix Lot)S.W. 104 St. & S.W. 154 Ave.Kendall Crossings (Near Publix)S.W. 112 St. & S.W. 132 Ave.West Kendall- West Miller (behind Sedano’s) S.W. 147 Ave. & 56 St.Pinecrest (Publix Parking Lot)S.W. 146 St. & S. Dixie HighwayPinecrest 3 (Near Office Max)8507 S.W. 136 St. (786) 573.4004Suniland (305) 669.2253 (Next to Keg South )

10501 S. Dixie Highway South Miami Heights - Eureka (Near Winn Dixie)S.W. 183 St. & S.W. 137 Ave.Cutler Ridge (Publix Parking Lot)S. Allapattah Rd. & S. Dixie Hwy.Homestead (Near Publix)S.W. 308 St. & S. Dixie Highway

* Donation Drive-Thru’s

Broward RegionThrift StoresOakland Park* (954) 390.0147

1099 E. Oakland Park Blvd.

Oakland, FL 33304

Broward Outlet (954) 564.8808 (Coming Soon)

550 E. Oakland Park Blvd.,

Wilton Manors, FL 33334

Coral Springs* (954) 755.5880

Royal Palm Shopping Center

10369 Royal Palm, Coral Springs, FL 33065

Davie* Ridge Plaza (954) 472.2367

9160 W. State Road 84, Davie, FL 33324

Lauderdale Lakes (954) 739.8755

3282 N. State Road 7 (U.S. 441)

Lauderdale Lakes, FL 33319

Deerfield Beach (954) 571.2093

289 S. Federal Highway,

Deerfield Beach, FL 33441

Hollywood* (954) 989.8038

250 S. State Road 7 (U.S. 441)

Hollywood, FL 33023

Margate Superstore* (954) 975.8950

2057 N. State Rd. 7 Margate, FL 33063

Hollywood Taft Superstore* (954) 966.3555

6819 Taft Street,

Hollywood, FL 33024

Hallandale Superstore (954) 989.2405

3149 W. Hallandale Beach Blvd.

Pembroke Park, FL 33009

Pembroke Pines (954) 538.1482

Crossroads Square Shopping Center

154 N. University Pembroke Pines, FL 33024

Silver Lakes Superstore* (954) 441.1631

18221 Pines Blvd.

Pembroke Pines, FL 33029

Sunrise Store* (954) 748.5887

2029 N. University Drive

Sunrise, FL 33322

Goodwill Outlet (954) 977.7043

Closing Fall 2012

2900 N.W. 60 St.

Ft. Lauderdale, FL 33309-Open daily 9am-2pm

(Furniture donations not accepted at these locationsSunrise, Lauderdale Lakes, Hollywood US 441, RidgePlaza, Deerfield & Crossroads)

Donation Centers(Donation centers do not accept furniture)

Oakland Park-(NW corner Park & Ride Lot)

Commercial Blvd. & Andrews Ave. Fort Lauderdale-(Park & Ride Lot) Cypress & I-95Lauderhill (Lauderhill Mall) 441 & N.W. 12 St.Davie/Cooper City (Plaza Shopping Ctr.)Hiatus & I-595Davie/Cooper City (Towers Shopping Ctr.) University Dr. & South of I-595 Hollywood (Park & Ride Lot)Sheridan Street & I-95

Please visit www.goodwillsouthflorida.org

for location updates.

Stores & Donation Centers

South Florida


Goodwill Accreditations

Demonstrating Our Commitment to the Highest Standards of Quality,

Public Accountability and Transparency.

Goodwill is in compliance with the Sarbanes-Oxley Act of 2002,

including an independent Board of Director’s Audit Committee and

Compensation Committee in compliance with IRS Regulations.

Commission on Accreditation of Rehabilitation Facilities (CARF)

accredits our Vocational Rehabilitation Programs.

Joint Commission of Healthcare Organizations (Delmarva Foundation)

accredits our programs for the developmentally disabled.

Council on Occupational Education Committee (COE)

accredits our Vocational Adult and Basic Education Programs.

ISO 9001:2008

is registered and certified by RWTUV USA, Inc. in the area of

design and manufacture of textile goods including

military uniforms, flags and accessories.

.National Association for Information Destruction (NAID)

determines we are compliant for the secured Document Destruction Division.

Green Seal GS-42 means we are compliant in the Service Contracts Division.

Charity NavigatorGoodwill received the prestigious and much coveted

Charity Navigator “Four Star” rating – the maximun awarded.

Annual Report concept, design and layout produced in-house at Goodwill Industries of South Florida.

Goodwill Industries of South Florida, Inc. is an independent and autonomous nonprofit organization

governed by a Board of Directors from Miami-Dade, Broward and Monroe Counties. Goodwill Industries of

South Florida, Inc. is a member organization of Goodwill Industries International, Inc. in Washington D.C.

2121 N.W. 21 StreetMiami, Florida 33142

(305) 325-9114

2104 W. Commercial Blvd.Ft. Lauderdale, FL 33309

(954) 486-1600

South Florida

goodwill. what a good idea. -...

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