Communication skillsCommunication skills PRESENTATION

On

Presented By : Lalji Tiwari & Pratibha PandeyBBA 5TH Sem Central College Of IT, Raipur

Communication is the process by which we exchange meanings, facts, ideas ,opinions or emotions with other people.

CLARITY

COMPLETE

CONCISE

COURTEOUS

CORRECT

CONTINUITY

CANDID

The Communication ProcessThe Communication Process

MessageMessage EncodingEncoding MediumMedium DecodingDecoding

DecodingDecoding MediumMedium EncodingEncoding MessageMessage

ReceiverReceiver(now sender)(now sender)

SenderSender

Transmission Phase

Feedback Phase

NOISENOISE

Communication Skills for Human Being as SendersCommunication Skills for Human Being as Senders

Send clear and complete messages. Encode messages in symbols the receiver understands. Select a medium appropriate for the message AND

monitored by the receiver. Avoid filtering (holding back information) and

distortion as the message passes through other workers. Ensure a feedback mechanism is included in the

message. Provide accurate information to avoid rumors.

Communication Skills for HUMAN BEING as ReceiversCommunication Skills for HUMAN BEING as Receivers

Pay Attention to what is sent as a message. Be a good listener: don’t interrupt.

Ask questions to clarify your understanding. Be empathetic: try to understand what the sender

feels. Understand linguistic styles: different people speak

differently. Speed, tone, pausing all impact communication. This is particularly true across cultures. Managers should expect and plan for this.

Communication Networks in Groups & TeamsCommunication Networks in Groups & Teams

Wheel Network

Circle Network

Chain Network

All Channel Network

Communication MediaCommunication MediaINTER PERSONAL MEDIA

GROUP MEDIA

MASS MEDIA

TYPES OF COMMUNICATIONVERBAL COMMUNICATION

WRITTEN VISUAL

LETTER WRITING

RESUME WRITING

NON VERBALCOMMUNICATION

Body Shape & posture Visual sign Gestures

FACIAL EXPRESSION

Face To Face Contact

Body Language

Dressing Sense

Appearance

ConclusionConclusionListening to understand- accept , clarify ,

ask , summariseConveying ideas-state purpose , convey

meaningFeeling dearly , check for

understanding ,focus discussion , summarizeDifferent communication stylesDifferent communication channelsNegotiated-Problem solving, focus on

situation not on personalities, be patient