going transparent: bay area bld 2016
TRANSCRIPT
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Going Transparent
Fostering Trust to Build a Better Business
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“Truth never damages a cause
that is just.”Mahatma Gandhi
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FUTURE STATE
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FUTURE STATE
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attract talent
increase productivity
Transparency is more than justgood ethics.
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Management transparency is the top factor when determining employee happiness.
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What does transparency look like?
● The company is a safe space.● Access to information● Mutual respect between employer and employees (trust).● Consistent, clear communication.● It’s everyone’s responsibility to create, maintain, and
improve. ● Shared incentive/success
It starts with people
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Be transparent personally
Be transparent about costs
Be transparent about policies
Be transparent about mistakes/success
Be transparent about change
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Decision - Making
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Decision - Making
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Financials and Metrics
FIVE BEST PRACTICES1. Define Success Metrics: i.e. Employee Satisfaction, Client NPS, Margin, Revenue,
Income2. Tie Individual and Team Performance to Success Metric, Align Incentives3. Share Monthly P & L, and Educate Workforce on Business Fundamentals and
Goals• Revenue, Margin, Operating Income, Net Income
4. Share Progress against Shared Goals• Weekly Early Indicator KPI Dashboard• Include information like Sales Pipeline Total, Closed Won/Lost, New Recruits,
Excess Capacity, Customer Satisfaction5. Share Employee Satisfaction Survey results, Customer Satisfaction Survey
Results
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Breakouts
Building Trust Wages
Decision Making Aligning Incentives
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be personally transparent
be internally transparent
Remember the basics.