gohealthy360 membership survey
DESCRIPTION
We are always striving to improve our products! How are we doing? That question can best be answered by customers – yours and ours! So we asked them.TRANSCRIPT
GoHealthy360® Membership Survey 2017Liquid Soap Products is committed to quality. We continuously monitor the production of our products to ensure the highest quality standards. We strive to make the quality of our products, support, brand identities and web properties the best they can be.
We created a short customer exit survey to ask the end users of our products what they think. This document reveals what the end users of our products said about our company, our website and our products.
Liquid Soap Products LTD
This shows that the end users are very happy with their GoHealthy360 membership. In fact more than 89% either like it or love it.
54.11% 1,344
35.43% 880
8.13% 202
1.17% 29
0.81% 20
0.36% 9
Q1 Overall, how do you feel about your GoHealthy360 membership?
Answered: 2,484 Skipped: 0
TOTAL 2,484
Love it!
Like it
Neither like
or dislike
Slightly
dislike it
Don't like it
Prefer not to
answer
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
ANSWER CHOICES RESPONSES
Love it!
Like it
Neither like or dislike
Slightly dislike it
Don't like it
Prefer not to answer
1 / 7
GoHealthy360 Membership Survey 2017
This shows that the end users find the GoHealthy360.com membership site relatively easy to navigate and order their products. The data reveals an almost 80% positive response between “Extremely easy” and “OK”.
24.88% 618
31.72% 788
21.54% 535
15.46% 384
5.72% 142
0.68% 17
Q2 How easy is it to navigate GoHealthy360.com?
Answered: 2,484 Skipped: 0
TOTAL 2,484
Extremely easy
Very Easy
OK
Could be easier
Not easy
Prefer not to
answer
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
ANSWER CHOICES RESPONSES
Extremely easy
Very Easy
OK
Could be easier
Not easy
Prefer not to answer
2 / 7
GoHealthy360 Membership Survey 2017
This data shows that the end users believe the effectiveness of the Natural Visions® products included in the GoHealthy360 membership are very effective cleaning products. In fact, there is a better than 93% positive overall response, up more than 3% from 2016.
31.32% 778
48.59% 1,207
13.29% 330
1.41% 35
5.39% 134
Q3 How would you rate the effectiveness of Natural Visions brandproducts.
Answered: 2,484 Skipped: 0
TOTAL 2,484
Extremely
effective
Very effective
Moderately
effective
Should be more
effective
Prefer not to
answer
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
ANSWER CHOICES RESPONSES
Extremely effective
Very effective
Moderately effective
Should be more effective
Prefer not to answer
3 / 7
GoHealthy360 Membership Survey 2017
This chart shows that over 88% of end users would gladly recommend Natural Visions® brand products to their friends, up over 2% from 2016. Dealers can use this information along with the GoHealthy360 referral program to acquire responsive sales leads.
88.57% 2,200
2.98% 74
8.45% 210
Q4 Would you recommend Natural Visions products to a friend?
Answered: 2,484 Skipped: 0
TOTAL 2,484
Yes
No
Prefer not to
answer
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
ANSWER CHOICES RESPONSES
Yes
No
Prefer not to answer
4 / 7
GoHealthy360 Membership Survey 2017
800-458-SOAP (7627)
4120 NE Port Drive, Lee’s Summit, MO 64064
©2018 LIQUID SOAP PRODUCTS, LTD.
This annual customer purchase exit survey was conducted of actual member usage beginning on February 1, 2017 and ending January 1, 2018 by Liquid Soap Products’ internal Art & Marketing department. All survey data received is included in this docu-ment, disregarding any personally indentifying customer information data that may have been received. An entry for a prize drawing was offered as an incentive for customers to give feedback. Each question had a choice of “Prefer not to answer” so that users could choose to enter the drawing without requiring them to answer.