goal setting (f&a)

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Power Of Goal setting

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a. Identify the business goals of your process – (Knowledge)

b. Compare baseline performance vis- a- vis business goals – (Analysis)

c. Benchmark future performance – (Analysis)d. Plan/ Propose ways to achieve that goal –

(Synthesis)e. Formulate SMART goals

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MISSION STATEMENT FOR BANGALORE BU

o We will partner with our customers to enhance the value of our business.

o We will develop vertical expertise across BUs and concurrently facilitate seamless integration through effective communication.

o We will attract, retain and develop talent

I want each "one of you" to shoulder the responsibility for achieving the above laid-down mission statement and all this can be achieved only as a " TEAM".

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• “It doesn't matter where you are coming from. All that matters is where you are going.” Brian Tracy

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Goals are the destination we want to reach and Objectives are the means that you use to reach your destination.

Why set

goals?

• Locke’s (1968, 1990) goal-setting theory states that individuals make calculated decisions about their desired goals. Once individuals determine the goals they intend to achieve, these goals and intentions direct and motivate efforts to attain them. Thus, setting goals affects behavior of the individuals and their job-related performance.

Goals can be characterized into

o PROFESSIONAL GOALS

o PERSONAL GOALS

Business Goals

… by achieving over 90% phone availability and

a 48-hour e-mail response.

… Create a standard method to analyze feedback and identify actions to improve customer service.

… during Quarter 2 so that other team members can use it to close 2nd quarter business.

… Deliver results by projected dates in the project plan.

… on time and within budgets based on an agreed Statement Of Work.

…to reduce development cycle time according to internal and external benchmarks.

Ensure team exceeds published Service Level

agreement…

Lead the 2Q project to increase service delivery…

Gain a customer reference for an IBM-on-demand

solution…

Work on a cross-functional team to develop new

On-demand technology/ process…

Deliver the XYZ project…

Find innovative solutions…

…2…1

Developmental Goals

… Improve face-to-face negotiation skills.

… Learn time-management techniques.

… Learn more about the on demand strategy.

… Improve application/ screen handling skills.

… Strengthen cross-functional teaming skills.

… Develop large-scale project management skills.

Close additional deals ...

Increase productive time spent achieving

business goals…

Provide additional solutions guidance to

customers.

Help team achieve business objective…

Co-lead an organizational initiative..

Complete the XYZ project in the 3rd quarter…

1 … …2

Examples of

business goals:

Individual Team

Assist team to increase customer online support satisfaction by 10% as measured by the customer satisfaction index.

Lead team to increase customer online support satisfaction by 10% as measured by the customer satisfaction index.

Help the team for gaining a customer reference for an IBM on demand solution

Help the unit to get customer references for IBM on demand solutions.

What do the goals mean to me?

• Identify the business goals of your process. • What does it mean to your business?

Meet client SLAs :

Accuracy - 95%?; Efficiency - 85%?; Effectiveness - 90%?Improve on domain knowledge

Customer satisfaction Repeat businessMarket shareCompetitiveness

Self-Assessment – where am I?

Assess Yourself• Who am I? • What are my strengths? • How do I work? • What is my contribution? • Where else can I add value?• What are my short term and long term aspirations?

Self-Assessment – where am I?

Assess Your Unit• What is its role? • What are its resources? • How does it function? • What is my function within it? • What are the functions of others?

• “If you aim at nothing, ….you’ll hit it every time”

How will I achieve this?

Aspiration How? Challenges?

Is my goal ‘SMART’?

S -Specific M -Measurable A -Attainable R -Relevant T -Time-bound

Is my goal ‘SMART’?

"I would like to learn a foreign language so that I can travel to different parts of the world and experience new cultures.“

• “We should provide better service to our customers”• “I want to improve my process knowledge.”• “I want to improve my communication skills.”

Make your goals SMART!!

“Progress has little to do with speed, but much to do with direction.”

• “In life, as in football, you won't go far unless you know where the goalposts are.” Arnold H. Glasgow

Business Transformation Outsourcing

© 2005 IBM Corp.

Create PBC :Submit

Create PBC :Submit

GoalsGoals

Assessment Assessment

Signature Signature

Approve/ ReturnApprove/ Return

Read Only/EditRead Only/Edit

SubmitSubmit

Approve/Change/Return

Approve/Change/Return

Read only/EditRead only/Edit

Accept/Refuse (Non CCS only)




Accept/RefuseAccept/Refuse

Process Flow - PBCProcess Flow - PBCEmployee People Manager Reviewer

Timelines: During Q1 each year

Timelines: 9th Dec-31st Dec 2007

Timelines: 22nd Jan- 31st Jan 2008


© 2005 IBM Corp.

Step – I : Goal Setting in PBC – Process Flow Step – I : Goal Setting in PBC – Process Flow

Employee

Manager

Create Draft Goals

Create Draft Goals Submit Goals Submit Goals

Approve Goals Approve Goals Return Goals Return Goals

Note along with the reason for returning sent to the employee

Intimation mail sent to the Manager

Intimation mail sent to the employee

START


© 2005 IBM Corp.

KRA’s for the review year along with weightages

Help on how to write Business Goals

Help on how to write people management goalsClick yes , if you have

people management goals,

Text box for writing people management goals, box is editable if yes is clicked against pmr

Goal Setting in PBC- Employee..cont


© 2005 IBM Corp.

Help Link

Key in development goals

Changes in the text will be lost

Changes will be saved

Goals will be submitted and manager will receive a note

Goal Setting in PBC- Employee..cont

goal setting (f&a)

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