global gunnebo

8/3/2019 Global Gunnebo

1/20

A e We Sec eE g ?

PAGE 8

ThE lEAdinG GlobAl ProvidEr of A SAfEr fuTurE

C m g

h sp ta tyw t Sec tyPAGE 4 Tw Yea s

a nr e es

PAGE 12

A CuSToMEr MAGAZinE f roM ThE GunnEbo SECur iTY GrouP #2 2011


2/20

ABOUT GUNNEBOGunnebo is a registered trademark.Gunnebo Group has also registeredtrademarks Rosengrens, Fichet-Bauche,SecureLine and Gateway as well asproduct brands Sa ePay andSecurWave.

RESPONSIBLE PUBLISHER:Per Borgvall,Phone +46 31-83 68 00,[email protected] EDITORIAL COMMITTEE:Karin [email protected] [email protected] Benisri [email protected] FogartyJohn. [email protected] [email protected] Gran eltunn.gran [email protected] [email protected] [email protected] [email protected]

Claudia [email protected] [email protected] [email protected]

CONTRIBUTION ADDRESSGunnebo AB, Att: Gunnebo GlobalBox 5181, SE-402 26 Gteborg

GRAPHIC DESIGN & PRODUCTIONBranding & Marketing Servicessa Westlund

[email protected]

ILLUSTRATIONBranding & Marketing ServicesLisa [email protected]

PRODUCTION CO-ORDINATORMats [email protected]

TRANSLATIONComactiva Translations AB

PRINTINGIntellecta In olog

PAPER, COVERCocoon silk 250g, 100% recycled bre

PAPER, INSERTTom&otto silk.This publication can be recycled aspaper.

FRONT PAGEThe Bandra-Worli Sea Link bridge,Mumbai, India.Photo: Dhanraj Wadiwala

3

4

6

7

8

9

12

11

10

13

14

16

19

18

17

CONTENTSGate or Greater Security and e iciency

combininG hoSpitality with SecurityThe Rezidor Hotel Group is one o the astest growinghospitality companies in the world

one country over a billion peopleIndia Special

Sa ety paramount or new commercial centre

are we Secure enouGh?Saumyajit Gangopadhyay is Vice President or BankSecurity & Secure Storage at Gunnebo India.

Security that createS value

cuStomer Service and buSineSS opportunitieS

hiGh-Security lock awardedpreStiGiouS certi ication

two yearS and no robberieS

ix it even i it iSnt brokenDo it better, make it better, and improve it, even i it isntbroken i we dont, we cant compete with those who do.

new entrance Solution reduceS the t

combininG SkillS and experience

increaSinG awareneSS on crime and protection

worldwide

i money could make your world Sa er

4

6

10

1412

VISIT US ONLINE!AUSTRIAwww.gunnebo.atAUSTRALIAwww.gunnebo.com.auBELGIUMwww.gunnebo.beCANADA

www.gunnebo.caCHINAwww.gunnebo.cnCZECH REPUBLICwww.gunnebo.czDENMARKwww.gunnebo.dk

FINLANDwww.gunnebo. iFRANCEwww.gunnebo. rGERMANYwww.gunnebo.deHUNGARY

www.gunnebo.huINDIAwww.gunnebo.co.inINDONESIAwww.gunnebo.com/idITALYwww.gunnebo.it

LUXEMBOURGwww.gunnebo.beMIDDLE EASTwww.gunnebo.com/uaeNETHERLANDSwww.gunnebo.nlNORWAY

www.gunnebo.noPOLANDwww.gunnebo.plPORTUGALwww.gunnebo.ptSINGAPOREwww.gunnebo.sg

SOUTH AFRICAwww.gunnebo.co.zaSPAINwww.gunnebo.esSWEDENwww.gunnebo.seSWITZERLAND

www.gunnebo.chUK & IRELANDwww.gunnebo.co.uk

Other markets:www.gunnebo.com

The next step is to implement the business strategy that wevedeveloped. This includes proftable growth, both organic andthrough acquisitions.

Per Borgvall, President and CEO, Gunnebo


3/20

GErMAnY. In the uture, according to the In-ternational Civil Aviation Organization (ICAO),the number o international air travellers willincrease annually by around ve per cent. Withthe eGate solution, border control takes place

automatically using biometric data, therebypermitting a high passenger throughput rate.

The basis o the solution is a gate with doorsthat separate the controlled and the publiczones. Be ore entering, passengers insert theirpassport in a device that reads the biometricin ormation stored on it. Using control so tware

and a database connection, the system checksthe validity o the document and crosscheckswith blacklists.

Preparing or the FutureTogether with Siemens IT Solutions and Ser-vices, we o er airport operators an intelligentsolution or dealing with growing passengernumbers, says Albert Schrstedt, DivisionalHead o Building & In rastructure at Gunnebo.

This new system enables us to ully exploitthe opportunities o ered by electronic traveldocuments and, by doing so, optimise thethroughput rate o travellers at airports.

Gunnebo has contributed its expertise inaccess control systems to the solution, while

Growing passenger numbers represent one o the biggest challenges or airports. Theintelligent eGate solution reduces waiting times and personnel deployment at the sametime as enhancing security.

TEXT Linda Grdlv

b s ss g s

t G s g g ss g s

MASS TRANSIT #2 2011

eGate or Greater Security and E fciency

Siemens IT Solutions and Services has providedits know-how in systems integration, biometricrecognition so tware and database connections. Airport ExperienceWe are happy to be working with Gunnebo asone o our pre erred partners as they have many years o experience in this area. Our comprehen-sive expertise derived rom several international

IT projects at airports means that we are very a-miliar with the procedures and workfows there,and are able to integrate a complete solutionalmost seamlessly in existing IT environments,says Werner Braun, Business Development Man-ager at Siemens IT Solutions and Services.

3


4/20

Combining Hospitalitywith Security

The Rezidor Hotel Group is one o the astest growing hospitality companies in the world with operationsin Europe, the Middle East and A rica. The group eatures a port olio o more than 400 hotels with89 000 rooms in 64 countries.


5/20

5SECURE STORAGE #2 2011

We fnd that theGunnebo products liveup to our expectations

Rezidors core brand, Radisson Blu, is the larg-est upscale brand in Europe, and Park Innby Radisson is one o the astest growingmid-market hotel brands in Europe. Rezidor alsomaintains one o the industrys strongest pipelinesin both segments with over 20 000 rooms to openwithin the next three years, and Gunnebos back-o ce package is with them all the way.

Back-O fce Sa e PackagesIn Europe, Rezidors most prominent brand namesare Radisson Blu and Park Inn by Radisson. In act,it was at a Park Inn that Gunnebo and Rezidor rstestablished contact during a hotel opening lastautumn at Oslo Gardermoen Airport in Norway. Acouple o months later Gunnebo was chosen as apre erred supplier by Rezidor, and its rst task wasto install a large back-o ce package or the RadissonBlu Water ront Hotel in Stockholm, a truly prestigiousbuilding in the heart o the Swedish capital. Theproject was a great success and Gunnebo has contin-ued to deliver back-o ce packages to Rezidors newhotels worldwide ever since. Belgium was rst, andthe next installation will be in Georgia.

The packages vary depending on the size o thehotel. The concept includes combining six Gunneboproducts in suitable quantities, all ul lling the strict

brand standards o Rezidors Service and Operations,and security requirements.

The investment averages around 10 00012 000per hotel. David Dreschner, Vice President CorporatePurchasing Services or The Rezidor Hotel Group,comments on the partnership with Gunnebo: We

are delighted to have a leader like Gunnebo onboardas our pre erred partner or sa es and cabinets.Their products and solutions per ectly t in with oursa ety and security standards, and are designed toenhance the guest experience.

Three Quick QuestionsWhy did you choose Gunnebo as a supplier?Rezidor is now present in 64 countries across Europe,the Middle East and A rica. Gunnebo, too, is a globalplayer with a wide presence. In order to ensureconsistency throughout our hotels and brands in allgeographic regions, we needed a partner who wouldbe able to ollow us on our journey.

What was the most decisive actor or you inchosing Gunnebo?In allible adherence to our brand and service stand-ards, global presence, value or money and a pro tablereturn on investment are always the key actors whendeciding who joins Rezidors Pre erred Partner list.

In what ways do you expect to beneft romthe investment?Simplicity, working with a one-stop shop and world-

wide delivery.

S s f - s s f g s s g s g s r z s s.

TEXT Mats EkendahlPHOTO Petter Magnusson

Facts Gunnebos Back-O fce Security Packages The package is designed to protect valuables, cash

and documents behind hotel reception desks, and

in administrative areas and staff spaces. The back-office packages make it possible for front-deskstaff to handle cash safely and securely.The secure storage products include burglary-resistant safes, deposit lockers, data media safesand fireproof filing cabinets.


6/20

6 INDIA SPECIAL #2 2011

indiA. We are also looking or a good, sustain-able vendor who can support us in our expan-sion with good quality products and services,Raveendra Babu continues.

Manappuram General Finance, Indias largest

listed and highest credit-rated gold loan com-pany, is a key account customer to Gunnebo. Thelarge order is worth millions to Gunnebo India.The project demanded a high degree o commit-ted customer service and also a special technicaladaptation o one o the products itsel .

For Manappuram, Gunnebo developed a spe-cial customised sa e based on the Chubbsa es345 litres plat orm. This unique sa e has sevenshelves to support the gold loan business o thecustomer.

We cherish the relationship with Manappu-ram which is more o a partnership than a ven-dor/customer contact. We get involved in theirplanning process rom a very early stage. We haveprovided them with a customised sa e suitable

or the gold loan business and now we are also

Manappuram General Finance in India has bought more than 1 000 sa es and 200 strongroomdoors. The reason we need these products is the rapid pace o business growth in India

and the urther potential o growth in the gold loan business, says Raveendra Babu, JointManaging Director o Manappuram General Finance.

TEXT Mats Ekendahl

Customer Expansion Means More Businessworking to strengthen their strongrooms with acustomised locker arrangement. Going orwardwe eel that this relationship will yield morepro table business or both organisations, saysSom Gangopadhyay, VP Bank Security and SecureStorage, Gunnebo India.

Manappuram Finance already operates ap-proximately 1,650 branches across India, andaccording to their own plan they will continueto open more branches in India during 2011. ForGunnebo this means more business.

We trust Gunnebo as a company, their

products and the people they have on board.We like to work with them as a partner towardsa brighter and a sa er uture, Raveendra Babuconcludes.

One Country over a Billion PeoplePopulation: In 2010, the UnitedNations (UN) estimated thatIndias population would reach1.2 billion by March 2011, secondonly to China.

Languages: The 1961 census

recorded 1 652 di erent languagesand dialects in India. One statealone, Madhya Pradesh, had 377.There are o cially 211 separate,distinct languages, o which Hindi,English and 15 regional languagesare o cially recognised by the con-stitution. There are 29 languagesthat are each spoken by a million ormore people.

Industry: Modern industry hasadvanced airly rapidly sinceindependence and the industrialsector now contributes 28.6% o the GDP. Large modern steel millsand many ertilizer plants, heavy-machinery plants, oil re neries,locomotive and automotiveworks have been constructed.The metallurgical, chemical, ce-

ment and oil re ning industrieshave also expanded.

Economy: As o 2010, India wasthe worlds eleventh largesteconomy and third largest inAsia, behind Japan and China.

Religions: India is the birthplaceo our o the worlds largest

religions: Hinduism, Jainism,Sikhism and Buddhism.

Area: 3 287 263km2

Capital: New Dehli


7/20

Facts

One IBC is a high-end com-mercial development locatedin Mumbais emerging Cen-tral Business District

The development willinclude a large central land-scaped plaza, fine-diningrestaurants, food courts,clubhouse and recreationareas, besides world-classcorporate offices

It covers an area of 10 acreswith two towers, each over17 floors high

Car parking facilities in thebasements have capacity for3 500 vehicles

indiA. One Indiabulls Centre (One IBC) is set to

become a landmark in Mumbais emerging CentralBusiness District. As the rst high-end commercialdevelopment o its kind in the area with state-o -the-art amenities, a landscaped plaza and ne-din-ing restaurants One IBC aims to attract the worldsmost success ul nancial services rms.

Client Sa ety CriticalFor such a modern development, the sa ety o thetenants, acilities and data within One IBC has natu-

rally been one o Indiabulls top priorities.We have a huge commercial space housing diverse

companies. It is there ore imperative or us to deploythe latest security products to ensure sa ety or all ouremployees and clients, explains Mr. Kumaraswamy,General Manager at Indiabulls Real Estate.

To ensure the secure fow o authorised individuals

into and out o the building, Gunnebo has suppliedentrance control gates to One IBC.

Highest StandardsWhen it came to security we needed world-classequipment standards which took care o our needs,continues Mr. Kumaraswamy. We did a detailedbackground check with industry experts and largecompanies who have stringent security standards,and based on those responses we ound Gunnebo

solutions came out best in every respect.With a total o 20 new projects in the pipeline,

this ruit ul partnership with Gunnebo India is set tocontinue in the uture.

Indiabulls Real Estate is one o the largest property developers in India and is responsible or someo the most luxurious high-end commercial spaces and residential sites in the country. For its latestproject, One Indiabulls Centre, security has been a top priority.

TEXT Rob Suddaby

Sa ety Paramount or

New Commercial Centre

t g - m s s ss s s s s s


8/20

8 INDIA SPECIAL #2 2011

indiA. Economic liberalisation and developmenthas been, and continues to be, the largest single

actor contributing to the growth o the secu-rity systems industry, with the alling prices o electronic systems worldwide coming in a closesecond. According to a report by InternationalFire and Security Exhibition and Con erence(IFSEC), the value o the Indian physical securitymarket is likely to grow to 2.5 billion and itis expected to increase up to 30% year on year.Frost & Sullivan pegs the market or securityand surveillance equipment in India at 285mand the video surveillance market at 137m,both o which have a compounded annualgrowth rate o 2530%.

National ExpansionThe major actor contributing to the growth inIndia is the hostility being expressed by someseparatist orces and internal insurgents. Com-pared to the prohibitive 250% Import Customs

Duty o the 80s, the current rate o 35% is alsobeing considered as a growth driver or the in-dustry. Rapid growth in sectors such as telecoms,ports, airports, aviation, railways, roads, energy,construction and retail, coupled with the infuxo multinational companies also contributed to alarge extent. Furthermore, increased governmentallocations to modernise police services witnes-sed the recent setting up o city surveillanceprojects in almost all the metropolitan areas.

Crime on the RiseWhen it comes to running a business or com-mercial establishment, security is not given theattention it deserves. No one imagines that theyare working or a target or crime but statistics

show that it is becoming the case rom thesmallest stores to the largest retail chains.

Despite the recent increase in the crime ratesor burglary and the t, these can be reduced by

having appropriate security systems or businessand commercial establishments.

Security Not PrioritisedSecurity is now a management issue youcannot run a business without it. Commercialsecurity systems have an important economicimpact on several levels. Security needs tomonitor not only outside break-ins but also rehazards, smoke hazards, unauthorised access tosecure areas and petty the t rom o ce supplies,

or example.

We have grown up in a society where concernor security has not been given top priority. We

tend to believe that being robbed will neverhappen to us. We consider what we hear onTV and read in the newspapers to be merestatistics. But becoming a victim o burglary

can happen to anyone. As well as having onespossessions stolen, ones sense o security isalso taken away.

Risks Poorly AssessedThe decision to provide security is o ten based

on the perceived threat to an installation, thearea where it is located and the type o industry.

In addition, many people avoid installing secu-rity systems because they either do not see it asa necessity or deem it to be too expensive.

The act is that approximately 97 000 peoplebecome victims o burglary every day and that ahome without a security system is three timesmore likely to be broken into. The phrase preven-tion is better than cure holds true in this case.

Saumyajit Gangopadhyay is Vice President or Bank Security & Secure Storage at Gunnebo India. Here he looks at the security market in India and gives us his views on how security risks are perceived inthe country both on a corporate level and by the general public.

TEXT Sujata Redij

Are We Secure

Enough?

Security is now amanagement issue you cannot run a business without it

S j G g , v p s bS & S S g G i


9/20

indiA. The secure storage solutions recently installedby Gunnebo met the guidelines required by the RBIwhich was one o the main reasons or choosing se-curity products rom Gunnebo, says Sudhir Kulkarni,AGM, IDBI.

As a banking company, IDBI expects high quality,premium service, on-time delivery and zero down-

time. All these criteria are o great importance whenmeeting customer expectations.Security brings value to the banking business by

making its customers eel sa e in the knowledge thatthey can trust that their valuables are being kept ina sa e place.

We want to make our premises sa er. In the uturewe will look at adopting new technology and im-plementing the latest security upgrades an areawhere we are hoping Gunnebo can guide us, addsKulkarni.

Security standards are another important consid-eration according to IDBI.

They help us to generate con dence rom ourcustomers. Standards should be updated in line withsecurity needs and should be ollowed religiously,Kulkarni concludes.

IDBI Bank is a public sector bank in India. This means they have to ollow security mandatesstipulated by the Reserve Bank o India (Central Bank). Lately the bank has deployed strongroomdoors, lockers and other security equipment in all their premises and branches.

TEXT Linda Grdlv

Security that Creates Value

The terror attacks in Mumbaithree years ago made themanagement at the Essar Groupput extra thought into securityissues. Top o the agenda wasentrance control.

indiA. In the past the Essar Grouphad a relaxed approach to security

and managed with limited securityguards stationed across its acility.But when the building was expand-ed, one major concern was how toensure that access across the sitewas properly controlled.

We needed something ool-proo , says Basil Keelor, GroupHead Administration at EssarGroup. We ocused speci cally

on high-speed entrance gates andglass turnstile gates, and we werevery satis ed with the solutionswhich were installed.

When we looked around In-dia or security providers, Keelorcontinues, We were le t with twochoices Gunnebo and a competi-tor. We saw that Gunnebos qualitywas very high and that the eed-back we received rom other userswas better than the eedback orthe competitor. So the choice wasGunnebo.

Upgrading security to incorpo-rate the latest technologies is alsoan important actor or Essar. As agroup, Essar is constantly looking todeploy the most up-to-date equip-ment to ensure better security andproductivity.

I anything needs to improve,Keelor believes that there shouldbe more training in the physicalsecurity sector to make sure that aneducated security orce is in place

or the uture.As a dynamic company with

diverse business interests, secu-

rity plays an important role, romcontrolling the fow o people atour premises to controlling variousprocesses at our plants, concludesKeelor. In brie , security enhancesevery single thing that we do.

Technologyin Focus

e g s s s s s s s idbi b

9INDIA SPECIAL #2 2011


10/20

10 GUNNEbO GLObAL #2 2011

dEnMArK. The installation o Gunnebos au-tomatic sa e deposit locker system Sa eStoreAuto Maxi at Middel art Sparekasse is the

th in Denmark. Danske Bank already has threesimilar installations and Jyske bank has one.

Investing in the FutureMiddel art Sparekasse has made a major invest-ment o 422.180 in its newly built, architectur-ally appealing head o ce on the Danish island

o Fyn. The sa e deposit locker system has onethousand lockers in total, with the potential toadd a urther thousand. Customers have accessto the lockers 24 hours a day, 365 days a year.The lockers themselves are in a high-securityvault in the basement. It was the banks Manag-

ing Director, Hans Erik Brnserud, who had no-ticed the sel -service sa e deposit locker systemat other banks in Europe.

He considered it a good new service or ourcustomers, so we planned Sa eStore Auto Maxiinto the build rom the very beginning, saysChristensen.

Value or MoneyMiddel art Sparekasse already had a good rela-

tionship with Gunnebo, so the choice o supplierwas an easy one. The system has been in opera-tion since January 1 this year.

There were some teething problems initiallybut the installers rom Gunnebo did an amazing job to get everything working. Now the sa e de-

Customers at Middel art Sparekasse bank in Denmark can access their sa e deposit lockers24 hours a day, 365 days a year. This is thanks to a ully automated system rom Gunnebo.The customers like the new system and our sta are enthusiastic too, as they do not have tointerrupt their work to let customers access their sa e deposit lockers, says Vagn Christensen,a building consultant at Middel art Sparekasse.

TEXT Mats Ekendahl

Automated DepositsSave Time

a s s s m S ss d s s s s s

10 bANk SECURITy & CASh hANDLING #2 2011

posit locker system is up and running, I certainlyeel we have value or money, says Christensen.

More than a ServiceStig Dssing is Key Account Manager, BA Bank& Cash Handling at Gunnebo in Denmark.He thinks that the contract with Middel artSparekasse is interesting and innovative rom

the perspective that a relatively small savingsbank chain chose to invest in Sa eStore AutoMaxi.

Middel art Sparekasse recognised the returnthe system would make in the long term. It didnot view Sa eStore Auto Maxi solely as a service

or its customers and a way to ease the sta sworkload, but also as a business opportunity,he says.

Were delighted to be able to market the

sel -service sa e deposit locker system movingorward, Christensen concludes.

11bANk SECURIT & CASh hANDLING #2 2011


11/20

G s g -s , GSl 1000, s ss s s g s s s

frAnCE. Following a long auditing pro-cess and a series o tests carried out byVdS, Germanys main independent certi-

cation laboratory, GSL 1000 was oundto meet the very exacting criteria or resistance tounauthorised openings, robustness and reliability.

The various components that make up theGSL 1000 locking solution, as well as the equipment,the console and the locks security eatures, were alltested in compliance with the demanding standardsestablished by VdS. GSL 1000s ability to withstandpower outages was also tested.

Sign o ExcellenceWe always ocus on the quality o our products andthe GSL 1000 lock has been developed in order tomeet the highest security requirements, explainsDominique Auvray, Electronic Security MarketingManager at Gunnebos Business Area Bank Security& Cash Handling.

As a major player on the international securitymarket, our clients have been eagerly waiting orthis certi cation rom us and we are delighted thatwe are meeting the very strict requirements o thestandard. It will enhance the value o our solution

and is evidence that our clients really can place theirtrust in us.

Competitive AdvantageThe VdS certi cation is con rmation o the solutionshigh levels o long-lasting quality and security. It isalso a major advantage in ensuring the success o high-security projects in which Gunnebo is involved,particularly within the banking and cash handlingsectors.

The GSL 1000 lock has already been certified by A2P and ECBS so all that remained was the Verbandder Schadensverhtung (VdS) certi ication one o the most prestigious certi ications in Europe orsecurity products, particularly those designed or protecting valuables.

TEXT Amel Loukal

High-Security Lock AwardedPrestigious Certifcation

The independent French laboratory, CNPP, hassuccess ully carried out testson various components o the SecurWave sintrusiondetection solution resulting ina Grade 3 EN 50131 certi icate.

frAnCE. The certi cate is theresult o several months o workand clearly shows that the vari-ous pieces o physical equipmentthat make up the solution, suchas the central unit, power sup-ply, WavePad operating terminaland bus inter ace modules, meetthe requirements de ned by thestandard.

The systems security and ac-cessibility levels were stringentlytested, as well as how it reacted to

raudulent use. The systems envi-ronment, the electrical power andautonomy, and endurance electro-magnetic compatibility, as well asthe technical documentation sup-plied were also approved.

The EN 50131 label is an inter-national benchmark and a tech-nological guarantee in terms o electronic security quality and per-

ormance. Having had SecurWaveGrade 3 EN 50131-tested meanswe are going to be able to extendthe scope o our solution to otherbusiness sectors and new coun-tries, says Gilbert Korchia, Head o

Electronic Security at GunnebosBusiness Area Bank Security & CashHandling.

The EN tests strengthen Secur-Waves position and con rms thetechnological advantages thatGunnebo Group has over othercompanies within this sector, aswell as its commitment to continu-ally improve solutions in an ongo-

ing e ort to provide maximumquality.

Solution MeetsTest Standards

11bANk SECURITy & CASh hANDLING #2 2011



12/20


norWAY. The ourth store opened in March. Like theother three stores it has Sa ePay, even though somestores in the Bunnpris chain use a competing product.

I have such good experience o Sa ePay that Imusing that system anyway, says Knut.

Be ore he installed Sa ePay there was an averageo one robbery a year at each store.

But since I bought Sa ePay two years ago wehavent had a single robbery. O course service to thecustomers is important, but sta sa ety comes rst.

Entrepreneur Knut thinks the automatic closedcash handling system is good value or money, par-ticularly as it is so easy to use.Sa ePay is easier to use than competing products.

For example theres only one eeding slot in thebanknote unit, and all coins can be thrown in at thesame time. Customers dont have to eed them inone at a time, he explains.The high security o a completely closed system isanother actor that Knut rates highly.

With Sa ePay the money goes securely straightinto the sa e, and we only have to empty the systemonce a week.

The store owner invested in two cash units andone cash trans er unit in the newly opened store inGrunerlkka, a district o Oslo.

The account managers and engineers at Gunnebogive us good service. Above all, the people who pro-vide the support are really riendly, Knut adds.

Knut Lislegaard runs our Bunnpris stores, a Norwegian supermarket chain. He has investedin the Sa ePay closed cash handling system in all our stores. Im very pleased. For me this isthe only solution, he says.

TEXT Mats Ekendahl ILLUSTRATION Lisa Lackus

Two Years and No Robberies

k l s g s b s s s, n gs

Robbers ignore service stations

in Danish metropolitan areas.The reasons are GunnebosSa ePay cash handling systemand improved general security.

dEnMArK. In Denmark severalchains o service stations Statoil,Shell, Q8 have installed Sa ePay. Ithas proven to be extremely e ective

in preventing robberies. One o thebene ts is greater peace o mindor sta , particularly in the evenings

and at night when most robberiestake place. Another, o course, is less

nancial loss or the companies.Attempted robberies on service

stations and other shops increasedsharply or a couple o years, butthere has been a marked decrease

in recent years. Comparing guresor the rst six months o 2010 and

2009, there is a 34% decrease inthe number o robberies at sta edservice stations.

Statoil runs about one-third o Denmarks lling stations. Its PR &Communication Director Per Brinchsays in an interview with Danishretail weekly Dansk Handelsbladthat installation o the Sa ePay cashhandling system and improved gen-eral security at the stations are thereasons behind the positive trend.

In the past, 60 per cent o rob-beries at our stations were in thecities o Copenhagen, Odense andAarhus. Thats why we installedSa ePay there rst. And it worked!In 2009, only three out o 22 rob-beries at Statoil were carried out inthese cities, he says.

So the problem shi ted rom thecities to smaller locations whereSa ePay had not yet been installed.But now all the stations have thesmart, secure system or using cashin stores.

Robberies at Q8 have also de-

creased considerably. The companycarried out a risk assessment and,a ter introducing various securitymeasures, they too have ar ewervisits rom criminals than be ore.Security pays or itsel .

Security thatPays for Itself

13QUALITy #2 2011


13/20

INVESTIGATE

13Q y

JAKArTA.At the Gunnebo actory in Jakarta, whereevery week 500 sa es and ten vault doors are beingproduces and shipped out, the Kaizen philosophy isinspiring and driving colleagues to continually strivetowards improvements.

Over 300 people are working at the plant and orthe past one and a hal years the philosophy hasbeen a key ingredient in creating a success ul busi-ness. The mind-set helps all employees eel valuedsince each persons initiative is important, and everylittle improvement counts.

A New Way o ThinkingTwenty colleagues working on the actory foor areappointed to conduct a Kaizen training every quarterin order to introduce everyone to the philosophy.

Our approach to Kaizen is to ocus on the smallimprovements, where suggestions come rom peopleworking directly in production, says Bogi W Jatmiko,Production Manager at the Jakarta plant.So ar we have made many improvements. For ex-ample have we installed automatic sensor stoppers

on the bending machines, eliminating the risk o de ective corners on sa es and we have made specialracks or storage o parts.

Everyone Has a SayThe Kaizen initiative is managed by a committee,

where representatives rom all areas o responsibili-ties in the actory are being represented. Every ourmonths the Kaizen board gathers and evaluatesincoming suggestions. The outcome is ve areas o improvement that will be in ocus over the coming

our months.It is important to highlight that the proposed

actions should come rom the actory foor, not rommanagement or anywhere else. As an incentive, wehave a reward system and we have three people inthe Kaizen board responsible or publication o theagreed actions and appraisal or the person whocame up with the idea, says Bogi W Jatmiko.

Do it better, make it better, and improve it, even i it isnt broken i we dont, we cantcompete with those who do. This is the very simple, but power ul message behind theKaizen philosophy.

TEXT Linda Grdlv ILLUSTRATION Lisa Lackus

Fix It Even I It Isnt Broken

Facts Kaizen was created in Japan

following World War II. The word means continuousimprovement. Used as a system for contin-uous improvement in quality,technology, processes, com-pany culture, productivity,safety and leadership. Involves every employee from upper management tothe cleaning crew. Everyone is encouraged tocome up with small sugges-tions for improvements on aregular basis. In most casesthese are not ideas for majorchanges.

e s G s J g g s s ss.


14/20

New Entrance SolutionReduces Theft

When Swedish supermarket chain Coop had an open entrance in its Stockholm store, a lot o convenience oodwas being stolen. But this was nipped in the bud. Two SpeedGates adapted or Coop with high glass panels and a

ull-height GlasStile prevent thieves exiting the store, says store manager Ulrika Andersson.

15ENTRANCE CONTROL #2 2011 15ENTRANCE CONTROL #2 2011


15/20

During the rst hal o the year the entrancewas completely open, with uni ormed guardsoccasionally watching the entrance. Buteventually the solution became untenable becausethe ts, particularly o convenience ood close to theentrance, increased sharply.

Ulrika Andersson is Manager o the Coop Extrastore on Medborgarplatsen square in Stockholm, ashop that has 65 employees and long opening hours.

When the entrance was unsupervised, individualso ten took the liberty o picking up a lunch portionand walking out o the shop without paying. I dontthink the perpetrators really thought o this as the tas the exit was open, she says.

The Coop Extra store had already installedGunnebos solution or closed cash handling Sa ePay. During the project the supermarketchains central administration recommended theSpeedGates entrance control solution or CoopExtras problem.

Conventional store gates wouldnt o er the secu-rity the store needed. Two pairs o SpeedGates and a

ull-height GlasStile or bulky goods were there oreincorporated into the store design.

No sooner said than done. The store now has twoSpeedGates with high glass panels and a ull-height

GlasStile, which stop thieves exiting the store with-out passing the checkout. The entrance solution hasbeen customised in Coop Extras red colour.

In addition to stopping thieves, Ulrika can seeother bene ts with the installation.

In the past customers could witness the ts, whichled to agitation. Now the situation is completelydi erent. I also think the entrance solution is veryattractive and looks inviting, which is a bonus as the

ocus was obviously on security, she says.

Vietnams ist SpeedStile BP has been installed.The premiere was at the Vietnam PetroleumInstitute (VPI) Tower in Hanoi.

TEXT Mats Ekendahl

viETnAM. We chose Gunnebo products or qualityand good sales services, says Ms. Nguyen My Huong,Manager or the Sales and Planning Department o PetroVietnam Mechanical & Electrical JSC.

It was Gunnebo Singapore and its Vietnameseagents o ce, working with partner PetroVietnamMechanical & Electrical JSC, that ensured the coun-trys rst SpeedStile BP was installed at the VPITower in Hanoi. VPI is a Scienti c and TechnologicalResearch Institution o PetroVietnam. This success ulproject marks the rst step to bring the SpeedStile BPproduct into Vietnams booming market.

With an ever-growing culture and modern technol-ogies ast growing in Vietnam, the customer sets thebenchmark by introducing and teaching the speedgate technology to the general public.

This pilot SpeedStile BP project was very wellreceived by the customer, with positive eedback thatthey are looking to expand and bring more lanes intothis project.

We chose Gunnebo products or quality and goodsales services. We hope that the quality improve-

ments dont stop and that the product price seesa reasonable reduction. At the moment were verysatis ed with the quality o Gunnebos products,says Ms. Nguyen My Huong.

Moving orward, this success ul project paves theway or more such projects in the uture.

TEXT Mats EkendahlPHOTO Sara Nordgaard

Premiere orSpeedStile BP inVietnam

16 SERVICE #2 2011


16/20

PolAnd. Every single one o them has techni-cal education and long-term experience o installing security solutions.

We install all types o Gunnebo solutions,rom the simplest to the most technologically

advanced, says Dariusz Wesoowski, one o thePolish technicians.

In June 2008 Gunnebo supplied over 1 000sa es to 128 o ces in 125 di erent countriesall over the world. Thanks to e cient work o the Polish team o technicians, the project wasa huge success. Their hard work meant installa-tion was completed in just 18 months.

During 2009-2010 three teams carried outsecurity installations such as entrance control,CCTV, intrusion detection and re detection incountries like Azerbaijan, Cameroon, Canada,Indonesia, Israel, Mauretania, Morocco, SaudiArabia and USA.

To carry out a complete installation at ascheduled time is a complicated operation butthe main goal or the team is always customer

ocus and customer satis action, says HenrykTrz sowski, Service Technician.

Executing these types o installations requiresexperience, good planning and the ability todeal with unexpected problems. One installa-tion in Saudi Arabia is a good example o this.

Weather conditions did not make installa-tion easy. Temperatures were as high as 49C

In Poland there are 18 technicians working within Business Area Services. These are thepeople taking part in some o the most important projects implemented in Gunnebo.

TEXT Anna Sadlowska ILLUSTRATION Lisa Lackus

Combining Skills and Experienceand the goods were stuck in customs or twoweeks. Fortunately our customer helped usto get the products into the country. Whenwe nally got the products to the site it wasthanks to the experienced technicians that thework was completed on time, says Krzyszto Kurczaba, Service Coordinator, Business AreaServices.

Gunnebo suppliedover 1 000 sa es to128 o fces in 125di erent countries

p p s s, s s s s


17/20

frAnCE. Gunnebos reliability and expertise,as well as the appreciable cost-e ectiveness o their o ering, their extensive know-how and

avourable re erences made all the di erence,says Jean-Jacques Richard, TNT Express FrancesDirector o General A airs (Security, Purchasing,Internal Audit & Controls and Quality). We ex-pect our partner to be highly resource ul whenit comes to the challenge o ever-improvingsecurityand we have no doubts Gunnebo willbe up to the task.

The number o opportunistic the ts is cur-rently down thanks to the implementation o prevention tools. TNT operates its own controlcentre on an around-the-clock basis with 54sta employed on security assignments all

ully internalised and reliant on CCTV, remotesurveillance, intrusion detection, entrance con-trol and satellite tracking.

However, we have recently experienced a risein the number o attacks rom organized crimi-nalswith increasing violence against our em-ployees. This is partly linked to the international

nancial crisis and the prospect o such crimesto stop is unlikely, says Jacques Richards.

Involving all members o sta at all levels isa key objective o our security policy, adds Rich-ards. This includes a speci c Security Guide-book which is handed out to all employees,security awareness training and regular updatesto managers listing all potential threats.

In order to optimise its security policy, TNT France decided to centralise all its securityresources. As part o this action plan, Gunnebo will install, expand and maintain the CCTV,entrance control and intrusion detection systems at all TNT sites across France.

TEXT Aurelia Gilbert

Increasing Awarenesso Crime and Protection

J q s r ,tnt e ss s d G a s

w 4.7 g s s s 200 s g , tnt e ss s e ss .

18 WORLDWIDE #2 2011


18/20

irAQ. To meet the speci c needs

o banks and public authoritiesin Iraq, a special Optema high-security door has been developed.

The solution is speci cally de-signed to protect the entrances o o cial high-risk buildings, such asministries, public administrationbuildings and banks. The doorprovides triple resistance againstburglary, blowtorch attacks andbullets, and is tted with a mo-torised locking solution whichmeans it can be managed via anaccess control system.

Gunnebo has great expertise inproviding demanding clients withhigh-security doors and entrancecontrol solutions, says MyriamBevillon, Head o Physical Security

at Gunnebos Business Area BankSecurity & Cash Handling.The prototype or this special

door took just one month todevelop and was presented tothe client at one o Gunnebos

actories in France. An order was

quickly received or 70 doors andproduction began immediately.

Gunnebo had the ability todesign a customised solution thatmet the clients precise securityrequirements, adds Bevillon,and that makes Gunnebo standout rom the rest.

frAnCE. A major French telecomcompany has requested tenQuick Folding Gates (QFGs) intheir technical speci cations ora new data centre.

Seven o the companies re-

sponding to the tender contactedGunnebo to include the QFG. Aence installer eventually won

the tender where the QFG wasincluded.

The order includes ten QFGs

and ve SAS, a high-securityentrance gate.

Compared to a regular slidinggate, the QFG is more economicalas less sta supervision is re-quired and installation is simple.

We believe that this producthas the potential to enter newmarkets and customer segments,says Pascale Muller, head o Outdoor Perimeter solutions orGunnebo France.

Triple Resistance Needed in Iraq

Ten Quick Folding GatesSold to Telecoms Giant

ChinA. In January a new produc-tion acility was inaugurated bythe Groups CEO and President inChina. The goal: to strengthen

Gunnebos position as a leadingsupplier o entrance controlsolutions to the booming Chinesemarket or mass transit.

The brand new actory is locatedin Kunshan, some 40km outsideShanghai, where Gunnebo hashad a sales organisation since Au-gust 2010. Production will ocuson fap gates entrance control

solutions speci cally developedor the Chinese metro market by

Gunnebo a ew years ago.This investment will allow

Gunnebo to continue to strength-en its market position in China,primarily or mass transit, saysMats Johansson, Country ManagerGunnebo China.

Going orward we will o course

look into the possibility o produc-ing more Gunnebo products inKunshan. Having a solid plat ormin place or local production is

essential i we are to competeand take our share o other inter-esting segments in the growingChinese market, says Per Borgvall,Gunnebos President and CEO.

The establishment o anindustrial plat orm in China verymuch ollows our strategic agen-da when it comes to boosting theGroups organic growth, ensuring

that we have the right prereq-uisites to be a proactive playerwithin our eld o excellence onthe worlds growth markets.

The inauguration was attendedby customers, partners, suppli-ers, delegates rom Chinese localgovernment and journalists roma range o infuential papers.

Going from Strength to Strength

MiddlE EAST. A privatecompany in the MiddleEast wanted to ensurethe secure storage o its private gold reserve.Gunnebo was chosento supply a vault doorbig enough and strongenough to meet exact-ing security require-

ments. This is maby the largestvault door ever produced.This is a very prestigious order

or Gunnebo, says Jacob Touma,Regional Manager Gunnebo Mid-dle East. We are one o very ewcompanies that can meet thehigh demands the production o such a door requires.

The vault or the gold reserve

has twelve doors in total, includ-ing ten standard doors or thesmaller vaults which are housedinside the main one. The main

vault door has a diameter o

3.2 metres and, due to its circularshape, is tted with special cranehinges. It has been constructed towithstand an attack rom torchesor core drills and the estimatedweight o the unit, including atunnel through the several metrethick wall, is 70 000kg.

The door will be produced inone o Gunnebos European pro-

duction acilities with an estimateddelivery time o six months.

A GoldenOpportunity

19WORLDWIDE #2 2011


19/20

ANSWERS

We asked ive Gunnebo employees how theywould spend one million euros to make theworld sa er. Here are their thoughts:

I Money Could

Make YourWorld Sa er...

Although Im not very creative, i Ihad that amount o money, I wouldinvest in technological research, orexample, to make our card readersor electronic systems (control panels,cameras, etc) run on solar energy.

Aurlie Forest-BoninsegnaKey Accounts, Gunnebo France

The answer is short and sweet: just make people literate. I wouldspend the money on educating thepeople and making them aware o the importance and need o secu-rity in their personal li e as well as

or the security o the nation.

Rohit MohankumarAssistant Manager,

Gunnebo India

It would be well spent removingland mines and other ammunition

rom elds across the world, espe-cially wherever children play.

Ruben van PraaghArea Manager,Gunnebo Netherlands

I would begin by developingteaching acilities or violentchildren or school dropouts rom

an early age, in order to strengthentheir sel -esteem and con denceand enable them to integrate cor-rectly into society.

Isabelle MoreauEmployment Lawyer,Gunnebo France

I would start by developing asmart phone application that candetect blood alcohol levels. Whena phone user wants to drive his/her vehicle but has a blood alco-hol level exceeding the permittedthreshold, then this applicationwill automatically transmit a signalto the vehicle so that the enginewill not start. This applicationshould be made available ( ree

to download) to all smart phone users, but will be compulsory orthose who already have a previous drink-driving o ence. With thisphone application, I believe the world will be a little bit sa er or allo us.

Shirley TamtomoBusiness Area Manager Services, Gunnebo Indonesia

In the next issue we want to hear your, our customer, thoughts what would you doi you had a million dollars to make a di erence or a sa er world?Send your answer +picture o yoursel to in [email protected] Most creative answer rewarded.


20/20

global gunnebo

Documents