global customer committee overview - honeywell

Global Customer Committee OverviewFall 2015Fall 2015

�[email protected] http://committees.honeywell.com Honeywell Proprietary1

Global Customer CommitteeGlobal Customer Committee

• The GCC is Independent group of aerospaceprofessionals that works jointly with Honeywell tobring about improvement in aircraft, equipment,operations and services by seeking input from

Who operations and services by seeking input frommembers on any concerns and issues based on theoperator's experience, and to represent those issuesto Honeywell.

We Are

• The Global Customer Committee's mission is toprevent problems from occurring through a freeflowing exchange of information between membersMission flowing exchange of information between membersand Honeywell

Mission


GCC BenefitsGCC Benefits

• Customers speaking with one voiceVOC

• Worldwide group: Americas, EMEAI and Asia PacificGlobal Presence

• Interface with other operators to improve Honeywell productsOperator Interface

• Perfect platform to discuss ways to improvecustomer service experience and productsImprovements

• Customer set priorities – Honeywell focus onimprovementsPriorities - Focus

• Conduit to Honeywell Leadership: Senior Management is listeningLeaders Listening


Customers Helping Customers

Global Customer Committee (GCC) TimelineGlobal Customer Committee (GCC) Timeline

US TFE731US TFE731 EuropeanEuropean HoneywellHoneywell US TeamUS Team EEPilot

EngagementPilot

EngagementUS TFE731 CommitteeMid 1970’s

US TFE731 CommitteeMid 1970’s

EuropeanOAB

Mid 1990’s

EuropeanOAB

Mid 1990’s

yNBAA Tech Committee

2009

yNBAA Tech Committee

2009

US Team Evolves into

GCCLate 2010

US Team Evolves into

GCCLate 2010

EuropeJoins GCC

2011

EuropeJoins GCC

2011

GCC Asia Pacific Team

Launched2012

GCC Asia Pacific Team

Launched2012

Engagement and

Membership Maturity

2014

Engagement and

Membership Maturity

2014

Combined with Mech/AvionicsTop 25 MOS

Sharepoint Global MOSBusiness Av News

News LettersTop 25 Dashboard


Global Customer Committee Global Customer Committee L d hiL d hiLeadershipLeadership

Peter ZeebAmericas Chairman

Dan

Toni LucchiEMEAI Chairman

Stefano TrevisanC i ti

Patt DunAPAC Chairman

Samson FranklinDan FrisoneOperations Vice ChairJoe BocsyElectrical Vice Chair

CommunicationsVice Chair

Toni LucchiElectricalVice Chair

Honeywell RegionalC&PS Director

Vice Chair

Lee KirchhoferHoneywell Regional

Gordon MacSwainMechanicalVice Chair

Adrian HollenbachMechanicalVice Chair

Jon DodsonCommunicationsVice Chair

Paul DavidH ll

C&PS Director

Honeywell RegionalC&PS Director

Israel San PedroHoneywell GCC Global Leader

35 21 16A i EMEAI APAC


35 21 16Americas EMEAI APACmembers members

Global Customer Committee TodayGlobal Customer Committee Today28Operators 10Mechanical

5Channel

10 Electrical

72Americas 35

5 10 ElectricalPartners

1Training

15 Pilots Provider

Industry 72 GCC

M b

1y

Organization

2114 Operators 14 Mechanical

MembersEMEAI 21 7Channel 6 Electrical

Partners 1 Pilot

12 Operators 10 Mechanical

Channel PartnersChannel Partners

APAC 1612 Operators 10 Mechanical

4 Channel 3 Electrical

Partners 3 Pilots

Channel Partners Channel Partners RepresentedRepresented

OEMs OEMs RepresentedRepresented


RepresentedRepresented

Gl b l C C iGlobal Customer CommitteeOne List Performance 2015

Mechanical Electrical Operations General Total

Top 25 3 2 1 2 8

Queue 6 4 6 2 18

Total 9 6 7 4 26Total 9 6 7 4 26


GCC Operating Systemp g y

TOP 25 AGENDA RAIL Operating SystemGCC 5 Step Process

TOP 25RAILs in work with high priority

Status is provided at every face to face meeting for the complete Top 25 list.

FOLLOW UPActions to be updated at every face to face meeting.

When RAILs are ongoing or continuous

NEWIssues brought forward to Honeywell by customers including but not limited to:

Status of a subset of the Top 25 list presented during teleconferences. Top 25 RAILs are presented internally at Honeywell to Sr Leadership on a monthly basis to review progress.

When RAILs are ongoing or continuous improvement efforts, Honeywell may recommend to close RAILs when adequate tools are created, progress is sufficient and plans to complete are in placecustomers, including but not limited to:

Entry into service.Aftermarket or service related difficulties.Top OEM and OEM Advisory Board Issues.

QUEUE CLOSED

p

Industry surveys, etc. QUEUERails in works awaiting priority to move into top 25.

CLOSEDItems are closed, actions finished

When Honeywell believes RAIL scope and actions are completed, Honeywell

GCC members review the One Rail List during face to face meetings and provide Honeywell with their Top Priority Queue Rails by Rail category.

recommends the item be closed at the next meeting opportunity. Members will be asked to either agree to close or raise any issues/concerns as to why the RAIL must remain open.


GCC Operating System - ResourcesGCC Operating System ResourcesGCC Dashboardhttps://honeywellaero.secure.force.com/AOGRealTimeReport/GCC_DashboardContains information and status pertaining Top 25 RAILs

SharePoint Sitehttps://externalsites.honeywell.com/sites/committee/default.aspxOnly accessible to members with signed PIA’sContains RAILS, biographies of members, presentations for all regions, workingContains RAILS, biographies of members, presentations for all regions, working team minute meetings, etc.Working on using collaborative tools across regions and other HON Committees

GCC Web PagePublic information: How to contact us calendar of events promotional videosPublic information: How to contact us, calendar of events, promotional videos, submit new issues, become a member, etchttp://committees.honeywell.comwww.myaerospace.honeywell.com under Learn tab > Our Customer Committees

Operating SystemOperating Systemhttp://www51.honeywell.com/aero/common/documents/myaerospacecatalog-documents/Honeywell_Global_Customer_Committee_Operating_System.pdfGCC Mission, Membership, Expectations, RAIL Categories

LinkedIn GroupLinkedIn GroupSocial Media Tool for GCC members (www.LinkedIn.com)

Email [email protected]


Online Resources Facilitate Global Collaboration

GCC NewsletterGCC Newsletter

• Easy source of communication

• Keep members engaged

• Informative

• Educational tool (Org. changes,

events, OS changes)

• Delivered via email

• Monthly basis


Reaching out to our Pilot Community

• Expand and Engage our Pilot Community– TOC Support

g y

pp– Global Operators Conferences– CSMs, FSEs, Pilot Training Team– GCC, other pilot VOC teams, p

• Streamline GCC Pilot RAILs– Increase internal efficiencies– Capture pilot feedback in EMEAI, APAC

• Pilots provide critical and unique VOC about p qour products and services

– Ease of doing business– Operation of our products– Robustness– 75% of AIN/PP responses


A Global Committee with a Comprehensive View: Maintenance & Operations

global customer committee overview - honeywell

Documents