global city reach customer presentation

© 2010 Colt Technology Services Group Limited. All rights reserved

Colt Global City Reach Programme

Optional subtitlePresenter’s Name

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Agenda

Challenges for global business

Colt’s Global City Reach programme

Colt Global City Reach services

USA proposition

CEE proposition

The Colt advantage

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Challenges for global business

1© 2010 Colt Technology Services Group Limited. All rights reserved

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Challenges facing global businesses

Engaging employees

Risk Mitigation Flexibility Capital shortage

Cost ReductionBusiness Transformation Security

Revenue growth Scalable services

Skills shortage InnovationReduce carbon emissions

Improving business processesVendor management

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Meeting the challenge

Potential technology strategies:Business objective:

Vendor rationalisationBusiness efficiency

Converged networksIT Optimisation

Outsourcing non-core activities

Cost reductions and revenue growth

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Leading European service provider withglobal reach

Colt is also progressing with a business case to deliver connectivity options in Asia (Timelines for this phase of the project are TBC)

Asia

Colt-grade Ethernet to Vienna Prague, Bratislava, Bucharest, Budapest, and Warsaw

Wavelength Services to Prague, Vienna, Dresden and Bratislava

Colt IP VPN to Prague, Bratislava, Bucharest, Budapest, and Warsaw

Central and Eastern Europe

Colt-grade Ethernet to Boston, Chicago, New York and Newark

Colt Link services to Boston, Chicago, New York and Newark

USA

New TBC

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Europe’s leading information delivery platformExtended

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Colt European latency (1Gbps - 10Gbps services)

Barcelona 13.44

Brussels 1.54 11.79

Copenhagen 6.08 19.10 7.62

Frankfurt 3.25 12.49 4.79 6.61

London 3.93 12.77 2.39 9.94 4.22

Madrid 14.29 4.19 12.64 20.24 14.63 13.41

Milan 8.31 7.59 9.01 11.67 5.06 9.28 16.09

Paris 4.23 9.29 2.58 11.31 4.70 3.48 9.93 6.43

Stockholm 10.13 23.15 11.67 4.05 10.66 13.99 24.29 15.72 15.36

Zurich 6.59 9.15 8.13 9.95 3.34 7.54 13.34 1.72 4.71 14.00

Am

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Lo

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Mad

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Mil

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Par

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olm

• Above figures are Colt PoP to Colt PoP

• Figures only apply to 1/2.5/10Gbps routed across Infinera platform

• Metro latency excluded

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Focus on what is important for enterprise customers

Platform requirements

Service Experience

Partner Integration

Solution Design

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Solutions design

To provide high specification connectivity, guaranteeing...

• Low latency

• Diversity

• Resilience

• Layer 2 Security

Features available globally:

Large Frame support

Ability to connect at least 1,000 MACs directly

VLAN transparency

Class of Service

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Partner integration

Existing Partner network

• 80+ Partners with Ethernet capabilities

• 21+ Countries – each with language and regulatory requirements

• End-to-end service agreements

• Technical validation of Partner service

Colt has several years of experience in integrating partner networks into a single end-to-end service

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60

70

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'06 '07 '08 '09 '10

No of Partners

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Optionalservices

Service experience

Colt Online – Customer portal*

Colt Customer Service Centre (CSC)

Colt Service Management

Allcustomers

Web 2.0

Phone & Email

Service Manager

Colt Direct Network Assurance (DNA) Tech-to-tech

* Includes online performance reporting

Service Level Agreement (SLA) Contract

Customer feedback programmes Questionnaire

SLA

Colt Converged Service Teams Multi-service/vendor


USA Proposition


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Low Latency Colt has selected transatlantic routes with low latencies; where linked with our European network the proposition strengthens further

Diversity The option to avoid New York and/or London, and the ability to route via Boston for fastest route to London, or via Newark to Paris and beyond

Fixed RoutingBoth worker and protect paths are fixed, giving predictable latency figures. The protect paths have similar latencies to the worker paths (6% maximum variance)

Service Levels Colt will monitor circuits end-to-end and have dedicated teams for service delivery and service assurance. Target lead time from 20 days

Topologies As well as point-to-point circuits, Colt’s Hub and Spoke and E-PN services will be available

Enhanced Resilience

In addition to each transatlantic cable being protected, enhanced resilience options available (GOLD and PLATINUM)

Colt Ethernet features

A guaranteed specification end-to-end. Large frame support, VLAN transparency, Ethernet protocol transparency, Class of Service

Features available on USA routes

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Colt transatlantic latency

London

Frankfurt

Chicago

Paris

Newark

New York

Boston

37.1 33.17 36.1 37.0

4.22

8.28.45

Latency (ms)

New York Chicago Boston

London 33.17 41.33 37.10Paris 36.30 44.46 40.90

Frankfurt 37.39 45.55 41.32

Amsterdam 37.17 45.33 41.10

Brussels 35.57 43.73 39.50

Madrid 46.90 55.06 51.10

Rome 47.77 55.93 51.70

Copenhagen 46.17 54.33 50.10

Stockholm 50.57 58.73 54.50

Zurich 41.37 49.53 45.30

Latency figures are maximum ‘PoP to PoP’ values using 1Gb services, 64 byte frames and shortest routes

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Route Capacity Latency Supplier Cable

Boston – London (KJC) 2.5Gb 37.1 Hibernia HATL (North)

Protected by 2.5Gb 42.9 Hibernia HATL (South)

New York – London (KJC) 10Gb 33.17 Global Crossing AC-1

Protected by 10Gb 34.0 FLAG FA-1 (North)

Newark – London (PBP) 10Gb 36.1 VSNL TGN (North)

Protected by 10Gb 40.0 Hibernia HATL (South)

Newark – Paris (MKF) 10Gb 36.0 Apollo Apollo (South)

Protected by 10Gb 39.0 Flag FA-1 (South)

New York - Newark 10Gb 1.0 Hibernia Domestic

Protected by 10Gb 1.0 Level3 Domestic

New York – Chicago 2.5Gb 8.2 CFN Domestic

Protected by 2.5Gb 8.45 Level 3 Domestic

LDN Route details

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Colt Partners in the USA

• NNIs with wide range of partners

• Customer choice of connection

• Direct routes to the hub

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Ethernet demarcation device benefits

Provides end-to-end monitoring right up to the customer’s equipment using standards-based Ethernet OAM, enabling improvement to service availability

Availability

Improved service delivery SLA with reduced site visits through single-ended commissioning via remote loop-back capability

Installation

Support of performance reporting, flexible interface options, Class of Service, jumbo frame for both on-net/off-net

Enhanced features

Low-level end-to-end diagnostic capabilities drive improved TTR and fault management SLA

TTR

Sophisticated traffic-shaping and rate-limiting capabilities can support service features such as rapid bandwidth upgrade where OLO tail capacity is available

Upgrades

Native Ethernet and Fibre but also ‘legacy-but-ubiquitous’ E1/E3 – these are also the only regulated services in some countries

Access


Central & Eastern Europe Proposition


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Low Latency Colt has selected Central and Eastern European routes with low latencies; where linked with our European network strengthens further the proposition

Diversity Built in meshed rings to compliment the existing network and provide diversity and separacy.

Fixed Routing Both the worker and protect paths are fixed for customers, giving predictable latency figures. The Protect paths have similar latencies to the worker paths

Service Levels Colt will monitor circuits end-to-end and have dedicated teams for service delivery and service assurance. Target lead time from 35 days

Topologies As well as Point-to-point circuits, Colt’s Hub and Spoke and E-PN services will be available

Enhanced Resilience

In addition to each Central and Eastern Europe cable being protected, enhanced resilience options available (GOLD and PLATINUM).

Colt Ethernet features

A product with a guaranteed specification end-to-end. Large Frame support, VLAN transparency, Ethernet protocol transparent, Class of Service

Features available on CEE routes

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Central and Eastern Europe latency

Route Indicative LatencyBerlin to Warsaw 4.3msBratislava to Budapest 1.75ms

Budapest to Bucharest 6.0ms

Bucharest to Vienna 7.5ms

Colt Infinera LDNColt Leased Backbone Network (MSP)

Indicative latency on short worker path:

Route Indicative LatencyMunich to Vienna 2.9msVienna to Prague 2.5ms

Prague to Dresden 1.71ms

Dresden to Munich 6.67ms

Dresden to Berlin 1.63ms

BerlinWarsaw

Budapest

Bucharest

MunichBratislava

Dresden

Vienna

Prague

6.07.5

2.9

4.3

2.5

1.63

1.71

1.75

Existing Colt PoPNew / enhanced Colt PoP

5.45

6.1

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Colt partners in central and eastern Europe

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Colt Global City Reach services


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Global City Reach portfolio

Colt-Grade Ethernet

Colt IP VPN

Colt Wavelength Services

Colt Link

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Global City Reach services by city

Bo

sto

n

Ch

icag

o

New

Yo

rk

New

ark

Bra

tisl

ava

Bu

char

est

Bu

dap

est

Pra

gu

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War

saw

Colt-grade Ethernet IP VPN

Wavelength Services Colt Link

GCR Central & Eastern EuropeGCR USA

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1. Colt-grade Ethernet

Product Colt LANLinkPoint-to-Point

Colt LANLink Hub and Spoke Colt E-PN

Topology Point-to-Point Hub and Spoke Any-to-Any

Bandwidth 10Mbps - 10Gbps Hub: 100Mbps/1GbpsSpoke: 10-600Mbps 10Mbps – 1Gbps

Scenario Replacement for leased lines

Centralised organisations, replacement for ATM / Frame Relay

Decentralised organisations with significant inter site traffic

Available in the USA, Central and Eastern Europe

Product Managed Service

Proactive management; online performance monitoring; managed and unmanaged switches and routers can be combined with any Colt data service

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End-to-end service management

Fully managed end-to-end network

Colt orpartnernetwork

Coltnetwork

CustomerLAN

ColtNetwork

OperationsCentre(NOC)

CustomerLAN

CPE CPE

Colt Demarcation

point

Colt Demarcation point

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Layer 2 security

Customer C

Customer A

Customer B

Customer C

Customer A

Customer B

Separate transmission paths for each customer

• Colt Ethernet delivered over MSP or SDH*

• Not a shared packet network

• Security equivalent to leased lines

• Protection against MAC spoofing and passive monitoring

* MSP is the underlying infrastructure for CEE cities only

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Ethernet over MSP: Customer benefits

Feature

Simple and easyto upgrade

Ethernet delivery,2Mbps -1Gbps

Benefit

Less space, less powerSingle box delivers multiple services

Enhanced resilienceDual homingas standard

Improved applicationperformanceLower latency

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Colt Multi-Service Platform (MSP)

Customer site

• Ethernet transport

• 2Mbps to 1Gbps

• Single access box

• Up to 16 ports

Ethernet networking

IP VPN

Internet AccessVoIP Services

Managed Server

Managed Messaging

Managed Storage and Backup

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Colt-grade Ethernet service features

Topology Point-to-point, hub and spoke, any-to-any

Bandwidth Granular bandwidth: 2Mbps - 10Gbps

Access type Fibre, SDH, DSL, EFM

Geographic reach Metro, National, International

Interface 10/100/1000BASE-T, 1000BASE-SX/LX, 10GBASE-SR/LR/ER

Managed services Integrated Internet Access, Managed CPE, Unmanaged CPE

Class of Service Minimum of 2

Resilience Protected, Gold, Platinum (99.999% availability)

OtherMulti-port access, transparent services, network performance reporting

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Colt-grade Ethernet – Customer Benefits

2Flexibility

More flexible than leased lines - granular bandwidth

Bandwidth can be upgraded on demand

Rapid deployment of new sites and distributed applications

Rapid moves & changes

1Cost

Pay only for the bandwidth you need

Ethernet equipment costs less

3Simplification

One technology across your IT infrastructure

Seamless interface

One supplier and a single end-to-end SLA

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2. Colt IP VPN

A shared backbone:

• Lower cost

• Increased flexibility

• Scales to hundreds of sites

• Fully managed solutionColt

IP VPN

Colt IP VPN provides the security and service guarantees of a dedicated network

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Colt IP VPN service features

Bandwidth 64kbps - 1Gbps

Number of sites Very scalable

Topology Any-to-any, hub and spoke

Access types Fibre, leased line, all DSL types, EFM, 3G, WiFi and Dial

Security Logically separated by Label Switch Paths (LSPs)

Class of Service 5

Network Management WAN managed by Colt

CPE Routers Colt managed CPE routers

Features Feature rich

Cost Shared backbone provides cost efficiencies

Protocols IP

Service features based on Colt IP VPN Plus

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Colt IP VPN – Customer benefits

Enhance the resilience of your network with a broad range of value added features, with up to 99.99% availability

High availability

Industry leading SLAs backed by compensation packages, from a company with award-winning customer service

Quality of Service

The most extended coverage in Western Europe and a choice of cost-effective access mechanisms

Scalability

MPLS network provides the security and service guarantees of a dedicated network, to meet all compliance regulations

Network security

Single provider with end-to-end service management, including connections via partner networks

Ease of management

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3. Colt Wavelength Services

What is a Colt Wavelength service?

• Unprotected high capacity SDH service between two customer locations

• Metro, National or International coverage

• 2.5Gbps & 10Gbps

• 10Gbps Ethernet (“LAN PHY”) provided under LANLink portfolio

London

ColtWavelength

Vienna

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Network• Metro networks in 34 cities• High capacity Long Distance Network reaching 42 cities

Bandwidth• 2.5Gbps (STM-16/OC48)• 10Gbps (STM-64/OC-192)

Access type• Extended Fibre (via Colt or third party fibre)• Active Tail (metro WDM)• Third party wavelengths

Geographic reach • Metro, National, International

Interfaces • 1310nm or 1550nm

Diverse Routing• Diverse long distance & metro fibre• Diverse equipment at all sites• Choice of route available on request

Other• 2.5Gbps & 10Gbps Wavelengths available as protected services• 10Gbps Ethernet (WANPHY): compatible with 10Gbps Wavelength• 10Gbps Ethernet (LAN PHY): provided under LANLink portfolio

Colt Wavelength service features

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Colt Wavelength customer benefits

…very high speed linksavailable across Europe

...connectivity where youneed it

...you define the circuit routes

...increased reliability,circuit diversity

...future proof path to new services (e.g. 100Gbps)

…excellent customer service

Feature Benefit

Ultra high capacity

16,000 retail buildings and over 250 carrier hotels

Flexible solutions

Redundant architecture

Strong technology roadmap

Award-winning service assurance

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4. Colt Link

Better value compared to traditional PTT solutions

Better value delivered through:

• Higher quality service

• Speedy service delivery

• In-service quality means that high availability achieved

• Service assurance through stringent SLAs

• Recognised world-class customer service

Colt NMC

Management Centre

SDHRing

Customer

Site A

Customer

Site B

USA only

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Colt Link service features

Bandwidth1920kbps, 1984kbps, 2Mbps, 34Mbps, 45Mbps. STM-1, STM-4, STM-16 (uncontended)

Topology Point-to-point and point-to-multipoint

Geographical Scope Metro, National and International

Security Maximum security provided via dedicated links

Availability

Available On-Net via COLT fibre and COLT SDSL

Available Off-Net via local PTT (e.g. BT) and other access providers - COLT has relationships with over 120 carriers. Available also via wholesale DSL (wDSL)

CPE Range of interfaces / connectors supported

Technology Tried and trusted SDH and DWDM technology

USA only

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Colt Link – Customer benefits

Our networks use the latest SDH and DWDM technologies which are extremely reliable, with a target availability of 99.95% where the circuit is provided end to end by Colt

High reliability

Charges for Colt Link solutions are extremely competitive and designed to provide cost savings against similar solutions from alternative carriers

Cost effective solutions

With Colt’s award-winning customer service operations, customers can be assured that their Colt Link service will be delivered on time and repaired rapidly if faults should occur

Outstanding customer service

Colt offers an industry-leading SLA with Colt Link circuits covering service delivery, service availability and fault resolution.

Quality & service

guaranteed

USA only


The Colt Advantage


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Market leading information delivery platform

Networks:

• 25,000km of owned and operated fibre network in 13 countries

• Reaching 16,000 buildings in 13 countries over 100 cities

• Extended reach into 6 additional countries (9 cities) around the globethrough Global City Reach

IT Infrastructure & Services:

• 19 owned and operated data centres

• 23,000m2 of hosting space

• Industry leading cloud-based services

Expertise:

• 250 consultancy professionals

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2001-2004 WCA for Best Customer Care

2005 WCA for Best Regional Operator

2006 WCA for Best Brand

2005 200720062004 2008

Strongest Ethernet product portfolio

2009

Service Provider of the Year – Best Product Portfolio

International Optical Service Innovation

Service Provider of the Year

Best Service Portfolio

Best Regional Operator

Award-winning services

2010

Service Provider of the Year

Best Business Ethernet Service

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The Forrester Wave

Riskybets

Contenders

Strongperformers

LeadersStrong

Currentoffering

Weak

Weak StrongStrategy

Market presence

AT&T

Easynet

BT Global Services

Global Crossing

KPNT-Systems

Colt

Interoute

RelianceGlobalcom

VerizonOrange Business Services

Telefónica

The Forrester Wave™: European WAN Services, Q2 2010

“Colt is a pioneer in Europe and will particularly appeal to customers with demanding

network requirements.”

Phil Sayer, Principal AnalystForrester Research

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Success with Enterprise customers

% of Colt Enterprise customers* with Ethernet WAN services and solutions

40%

51%

59%

68%73%

81% 82%

2003 2004 2005 2006 2007 2008 2009 2010

Increasing customer demand for Colt Ethernet Services in major financial cities outside of Europe

*Colt top 500 customers

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Proven track record

• Track record of success with Enterprise customers

• World class Ethernet portfolio

• Award-winning service levels

• End-to-end service management Demanding customers trust Colt...

20 European stock exchanges

World’s largest 25 financial services companies

67% of the top 100 European banks

24 of the top 25 European hedge funds

Largest 5 providers of market data

Largest accredited SWIFT network-provider, with 750 European clients

Over 1,000 financial services institutions


Thank [email protected]

global city reach customer presentation

Technology

colt advantage2

colt european latency

colt pop figures

service service levelsdelivery

platinum colt etherneta

service assurance

new york andnewark colt

frankfurt latency figures