gfp townhall slides for distribution

8/7/2019 GFP Townhall slides for distribution

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Go Forward Plan(GFP)

25 JANUARY 2011


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Agenda

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1. Understanding Our Current Situation

2. The Transformation

3. Go Forward Plan (GFP)


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Our Prime Minister has called for whole government to deliver

outcomes for the rakyat

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Prime Ministers statements on Government

Transformation (12thSept 2009)


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All stakeholders have high expectations on Prasarana which require

quick and fundamental transformation of the operations

A managed

transformation

for Prasarana

Staff

Achieving aspirations set out

Better team work & coordination

Stability in organisation eventhough change will be expected

Government

25% modal share for publictransport KV

Target 600,000 AM Peak ridershipby 2012 in KV

Less reliant on public funding

Ability to sustain future expansionsTravelling Public

Higher level of service

Shorter end-to-end journeytime

Shorter headway

Improved integration

More reliable services, less

disruption

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Agenda

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Continuing on the momentum

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Shared Services

Roll out PrasaranaGo Forward Plan(GFP)


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What is Transformation?

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Transformation entails fundamental change in:

To achieve BIG FAST RESULTS


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What do we need to transform?

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GOFORWARDPLAN

From To

1. Heavily dependent ongovernment grant

2. Perceived as unreliable,disintegrated & inaccessiblepublic transport

3. Providing social routes asinstructed

4. Delayed and cost overrun

projects

5. Disintegrated silo organisation

& project management

6. Low productivity

7. Knee-jerk stakeholder

management

1. having strong EBITDA tomaintain reliable services

2. reliable, integrated,accessible & safe publictransport services

3. nurturing under developedroutes

4. on time and within budgetprojects

5. highly integrated cross

functional teamwork and projectmanagement

6. leaner and higher productivityworkforce

7. Proactive stakeholder

management


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What and How will it feel like?

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No breakthrough without breakdown


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Transformation Key Success Factors

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GMD, SLT, managementand supervisors

Go Forward Plan (GFP) andRancangan Prasarana Ke-2(RPK2): 5-Year Business Plan

Anchor on what thestakeholders want and need

New way of workinge.g. labs, KPIs,performancemonitoring andevaluation governance,

etc.

Stakeholders, NGOs,customers and staff


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Agenda

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What is Go Forward Plan (GFP)?

Developed to transform theGroups services, project

delivery and financial standing

into a world class organization.

The GFP will transform the

Group in 2 years, following aseries ofspecific service,

revenue and cost centric

actions, to achieve National Key

Result Area (NKRA) target of

25% public transport mode

share by the end of 2012.

GFP entails hard work, radicalchanges and some tough

decisions

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Go Forward Framework (GFF)

Integrity &Honesty

Resourcefulness Openness Freedom throughResponsibility

Mutual Respect

Service to WinCustomers Trust

Development &Operational

Excellence

FinancialSustainability

StrategicSynergies

HolisticDevelopment

Culture of Service

Excellence

Ease of Travel

Reliable Service

Service

Availability

Continuous

Improvement

Effective Project

Management

Cost Optimisation

Enhance Asset &

Property Value

Meet

Stakeholders

Expectation

Effective

Communication &

Awareness

Managing Risks &

Rewards With

Service Partners

Performance

Oriented Culture

Walk The Talk

Learning

Organisation

OBJECT

IVES

THRUSTS

GUIDING

PRINCIPLES

PROVIDER OF WORLD CLASS MASS PUBLIC TRANSPORTATION SYSTEM

CUSTOMER OPERATION FINANCIAL STAKEHOLDER PEOPLE

TO INCREASE

PUBLIC TRANSPORTATION USAGE THROUGH

RELIABLE, AFFORDABLE, PROFICIENT, INTEGRATED & DYNAMIC

SERVICES ON A SUSTAINABLE BASISMISSION

VISION

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Thrusts & Objectives

PEOPLE

CUSTOMER

OPERATION

FINANCIAL

STAKEHOLDER

THRUSTS

OPERASIPembangunan danoperasi cemerlang

KEWANGANKewangan yang mampubertahan

PEMEGANG TARUHSinergi yang strategik

PEKERJAPembangunanyang menyeluruh

PELANGGANPerkhidmatan untukmenambat kepercayaanpelanggan

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PEOPLE

CUSTOMER

OPERATION

FINANCIAL

STAKEHOLDER

THRUSTS

Perkhidmatan untuk menambatkepercayaan pelanggan

OBJEKTIF

Budaya perkhidmatan cemerlang Memudahkan perjalanan

Perkhidmatan yang boleh diharap

THRUSTS

PELANGGAN

Thrusts & Objectives # 1

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PEOPLE

CUSTOMER

OPERATION

FINANCIAL

STAKEHOLDER

Pembangunan dan Operasi Cemerlang

OBJECTIVES

Kebolehsediaan perkhidmatan Pembaharuan berterusan

Pengurusan projek yang efektif

THRUSTS

OPERASI


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THRUSTS


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PEOPLE

CUSTOMER

OPERATION

FINANCIAL

STAKEHOLDER

Kewangan yang mampu bertahan lama

OBJECTIVES

Mengoptimumkan kos Mempertingkatkan nilai aset dan harta

THRUSTS

KEWANGAN


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THRUSTS
http://www.bing.com/images/search?q=money+photo


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PEOPLE

CUSTOMER

OPERATION

FINANCIAL

STAKEHOLDER

Sinergi yang strategik

OBJECTIVES

Memenuhi harapan pemegang taruh Komunikasi yang efektif

Pengurusan risiko dan ganjaranbersama rakan kongsi perkhidmatan

THRUSTS

PEMEGANG TARUH


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THRUSTS


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PEOPLE

CUSTOMER

OPERATION

FINANCIAL

STAKEHOLDER

Pembangunan yang menyeluruh

OBJECTIVES

Budaya berorientasikan prestasi Walk the Talk

Sentiasa belajar

THRUSTS

PEKERJA


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THRUSTS


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Introducing Thrusts Champions

OPERASIPembangunan danoperasi cemerlang

KEWANGANKewangan yang mampubertahan

PEMEGANG TARUHSinergi yang strategik

PEKERJAPembangunanyang menyeluruh

PELANGGANPerkhidmatan yangdipercayai pelanggan

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THRUSTS


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Mutual

Respect

Integrity &

HonestyResourcefulness

Openness

Freedom through

Responsibility

GUIDINGPRINCIPLES

KEWIBAWAAN& KEJUJURAN

BERKEMAHIRAN

KETERBUKAAN

KEBEBASAN MELAUI

TANGGUNGJAWAB

SALINGMENGHORMATI

GUIDING PRINCIPLES

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Mutual

Respect

Integrity

&

Honesty Resourcefulness

Openness

Freedom

through

Responsibility

GUIDINGPRINCIPLES

KEWIBAWAAN

KEJUJURAN

Guiding Principle # 1

To earn the trust of stakeholdersand community by beingcommitted to the utmoststandards of ethics, honesty andintegrity in all our businessdealings 24


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Mutual

Respect

Integrity

&


Openness

Freedom

through

Responsibility


Have the confidence topassionately seek outopportunities for success; and

To strive for innovation

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GUIDINGPRINCIPLES


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Mutual

Respect

Integrity

&


Openness

Freedom

through

Responsibility


KETERBUKAAN

Be an active listener; Genuinelyconsider others viewpoints;

Transparent in our dealings; Reflects openness to change,

opportunities and new ideas

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GUIDINGPRINCIPLES


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Mutual

Respect

Integrity

&


Openness

Freedom

through

Responsibility


KEBEBASAN MELALUI

TANGGUNGJAWAB

Acknowledge personalaccountability for our actions;

Endeavour to honour ourcommitment;

Make decisions as close to the

customer as possible. 27

GUIDINGPRINCIPLES


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Mutual

Respect

Integrity

&


Openness

Freedom

through

Responsibility


Acknowledge and appreciate humandiversity through our words andactions

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GUIDINGPRINCIPLES


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KEWIBAWAAN& KEJUJURAN BERKEMAHIRAN

KETERBUKAAN

KEBEBASAN MELALUITANGGUNGJAWAB

SALINGMENGHORMATI

Introducing Guiding Principles Champions

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THRUSTS AND INITIATIVES

Go Forward Initiatives (GFI)

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This is our GFP story map

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THRUST KPI Definition

CUSTOMER

Service to Win

CustomersTrust

When customers are satisfied, they will trust our

services and continue using our bus and LRT.

safety, comfort and reliable services

better complaint management and Information

availability

staffs friendliness & knowledge

FINANCIAL

Financial

Sustainability

We need to sustain our transit operations

by keeping our operational cost low so that we do

not need to depend on government forever to

reward our employees(EBITDA= Operational Revenue Operational Expenses)

OPERATION

Development &

Operational

Excellence

Satisfied employees will strive to deliver their best.

Our customers want us to fulfill our promises. For

bus, we will improve availability by minimising Return

To Depot (RTD); and for rail, we will increaseheadway reliability.

STAKEHOLDER

Strategic

Synergies

PEOPLE

HolisticDevelopment

Prasarana Group aims to care for our people

especially in terms of benefits, career and personaldevelopment. 31

Increase

ridership

Increase

Customer

Satisfaction

Increase On-time-

performance

(OTP)

Increase

Employees

Satisfaction

Increase

GroupEBITDA


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THANK YOU

No breakthrough without breakdown

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