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Go Forward Plan(GFP)
25 JANUARY 2011
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Agenda
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1. Understanding Our Current Situation
2. The Transformation
3. Go Forward Plan (GFP)
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Our Prime Minister has called for whole government to deliver
outcomes for the rakyat
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Prime Ministers statements on Government
Transformation (12thSept 2009)
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All stakeholders have high expectations on Prasarana which require
quick and fundamental transformation of the operations
A managed
transformation
for Prasarana
Staff
Achieving aspirations set out
Better team work & coordination
Stability in organisation eventhough change will be expected
Government
25% modal share for publictransport KV
Target 600,000 AM Peak ridershipby 2012 in KV
Less reliant on public funding
Ability to sustain future expansionsTravelling Public
Higher level of service
Shorter end-to-end journeytime
Shorter headway
Improved integration
More reliable services, less
disruption
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Agenda
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1. Understanding Our Current Situation
2. The Transformation
3. Go Forward Plan (GFP)
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Continuing on the momentum
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Shared Services
Roll out PrasaranaGo Forward Plan(GFP)
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What is Transformation?
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Transformation entails fundamental change in:
To achieve BIG FAST RESULTS
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What do we need to transform?
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GOFORWARDPLAN
From To
1. Heavily dependent ongovernment grant
2. Perceived as unreliable,disintegrated & inaccessiblepublic transport
3. Providing social routes asinstructed
4. Delayed and cost overrun
projects
5. Disintegrated silo organisation
& project management
6. Low productivity
7. Knee-jerk stakeholder
management
1. having strong EBITDA tomaintain reliable services
2. reliable, integrated,accessible & safe publictransport services
3. nurturing under developedroutes
4. on time and within budgetprojects
5. highly integrated cross
functional teamwork and projectmanagement
6. leaner and higher productivityworkforce
7. Proactive stakeholder
management
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What and How will it feel like?
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No breakthrough without breakdown
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Transformation Key Success Factors
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GMD, SLT, managementand supervisors
Go Forward Plan (GFP) andRancangan Prasarana Ke-2(RPK2): 5-Year Business Plan
Anchor on what thestakeholders want and need
New way of workinge.g. labs, KPIs,performancemonitoring andevaluation governance,
etc.
Stakeholders, NGOs,customers and staff
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Agenda
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1. Understanding Our Current Situation
2. The Transformation
3. Go Forward Plan (GFP)
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What is Go Forward Plan (GFP)?
Developed to transform theGroups services, project
delivery and financial standing
into a world class organization.
The GFP will transform the
Group in 2 years, following aseries ofspecific service,
revenue and cost centric
actions, to achieve National Key
Result Area (NKRA) target of
25% public transport mode
share by the end of 2012.
GFP entails hard work, radicalchanges and some tough
decisions
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Go Forward Framework (GFF)
Integrity &Honesty
Resourcefulness Openness Freedom throughResponsibility
Mutual Respect
Service to WinCustomers Trust
Development &Operational
Excellence
FinancialSustainability
StrategicSynergies
HolisticDevelopment
Culture of Service
Excellence
Ease of Travel
Reliable Service
Service
Availability
Continuous
Improvement
Effective Project
Management
Cost Optimisation
Enhance Asset &
Property Value
Meet
Stakeholders
Expectation
Effective
Communication &
Awareness
Managing Risks &
Rewards With
Service Partners
Performance
Oriented Culture
Walk The Talk
Learning
Organisation
OBJECT
IVES
THRUSTS
GUIDING
PRINCIPLES
PROVIDER OF WORLD CLASS MASS PUBLIC TRANSPORTATION SYSTEM
CUSTOMER OPERATION FINANCIAL STAKEHOLDER PEOPLE
TO INCREASE
PUBLIC TRANSPORTATION USAGE THROUGH
RELIABLE, AFFORDABLE, PROFICIENT, INTEGRATED & DYNAMIC
SERVICES ON A SUSTAINABLE BASISMISSION
VISION
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Thrusts & Objectives
PEOPLE
CUSTOMER
OPERATION
FINANCIAL
STAKEHOLDER
THRUSTS
OPERASIPembangunan danoperasi cemerlang
KEWANGANKewangan yang mampubertahan
PEMEGANG TARUHSinergi yang strategik
PEKERJAPembangunanyang menyeluruh
PELANGGANPerkhidmatan untukmenambat kepercayaanpelanggan
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PEOPLE
CUSTOMER
OPERATION
FINANCIAL
STAKEHOLDER
THRUSTS
Perkhidmatan untuk menambatkepercayaan pelanggan
OBJEKTIF
Budaya perkhidmatan cemerlang Memudahkan perjalanan
Perkhidmatan yang boleh diharap
THRUSTS
PELANGGAN
Thrusts & Objectives # 1
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PEOPLE
CUSTOMER
OPERATION
FINANCIAL
STAKEHOLDER
Pembangunan dan Operasi Cemerlang
OBJECTIVES
Kebolehsediaan perkhidmatan Pembaharuan berterusan
Pengurusan projek yang efektif
THRUSTS
OPERASI
Thrusts & Objectives # 2
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THRUSTS
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PEOPLE
CUSTOMER
OPERATION
FINANCIAL
STAKEHOLDER
Kewangan yang mampu bertahan lama
OBJECTIVES
Mengoptimumkan kos Mempertingkatkan nilai aset dan harta
THRUSTS
KEWANGAN
Thrusts & Objectives # 3
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THRUSTS
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PEOPLE
CUSTOMER
OPERATION
FINANCIAL
STAKEHOLDER
Sinergi yang strategik
OBJECTIVES
Memenuhi harapan pemegang taruh Komunikasi yang efektif
Pengurusan risiko dan ganjaranbersama rakan kongsi perkhidmatan
THRUSTS
PEMEGANG TARUH
Thrusts & Objectives # 4
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THRUSTS
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PEOPLE
CUSTOMER
OPERATION
FINANCIAL
STAKEHOLDER
Pembangunan yang menyeluruh
OBJECTIVES
Budaya berorientasikan prestasi Walk the Talk
Sentiasa belajar
THRUSTS
PEKERJA
Thrusts & Objectives # 5
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THRUSTS
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Introducing Thrusts Champions
OPERASIPembangunan danoperasi cemerlang
KEWANGANKewangan yang mampubertahan
PEMEGANG TARUHSinergi yang strategik
PEKERJAPembangunanyang menyeluruh
PELANGGANPerkhidmatan yangdipercayai pelanggan
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THRUSTS
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Mutual
Respect
Integrity &
HonestyResourcefulness
Openness
Freedom through
Responsibility
GUIDINGPRINCIPLES
KEWIBAWAAN& KEJUJURAN
BERKEMAHIRAN
KETERBUKAAN
KEBEBASAN MELAUI
TANGGUNGJAWAB
SALINGMENGHORMATI
GUIDING PRINCIPLES
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Mutual
Respect
Integrity
&
Honesty Resourcefulness
Openness
Freedom
through
Responsibility
GUIDINGPRINCIPLES
KEWIBAWAAN
KEJUJURAN
Guiding Principle # 1
To earn the trust of stakeholdersand community by beingcommitted to the utmoststandards of ethics, honesty andintegrity in all our businessdealings 24
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Mutual
Respect
Integrity
&
Honesty Resourcefulness
Openness
Freedom
through
Responsibility
Guiding Principle # 2
Have the confidence topassionately seek outopportunities for success; and
To strive for innovation
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GUIDINGPRINCIPLES
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Mutual
Respect
Integrity
&
Honesty Resourcefulness
Openness
Freedom
through
Responsibility
Guiding Principle # 3
KETERBUKAAN
Be an active listener; Genuinelyconsider others viewpoints;
Transparent in our dealings; Reflects openness to change,
opportunities and new ideas
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GUIDINGPRINCIPLES
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Mutual
Respect
Integrity
&
Honesty Resourcefulness
Openness
Freedom
through
Responsibility
Guiding Principle # 4
KEBEBASAN MELALUI
TANGGUNGJAWAB
Acknowledge personalaccountability for our actions;
Endeavour to honour ourcommitment;
Make decisions as close to the
customer as possible. 27
GUIDINGPRINCIPLES
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Mutual
Respect
Integrity
&
Honesty Resourcefulness
Openness
Freedom
through
Responsibility
Guiding Principle # 5
Acknowledge and appreciate humandiversity through our words andactions
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GUIDINGPRINCIPLES
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KEWIBAWAAN& KEJUJURAN BERKEMAHIRAN
KETERBUKAAN
KEBEBASAN MELALUITANGGUNGJAWAB
SALINGMENGHORMATI
Introducing Guiding Principles Champions
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THRUSTS AND INITIATIVES
Go Forward Initiatives (GFI)
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This is our GFP story map
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THRUST KPI Definition
CUSTOMER
Service to Win
CustomersTrust
When customers are satisfied, they will trust our
services and continue using our bus and LRT.
safety, comfort and reliable services
better complaint management and Information
availability
staffs friendliness & knowledge
FINANCIAL
Financial
Sustainability
We need to sustain our transit operations
by keeping our operational cost low so that we do
not need to depend on government forever to
reward our employees(EBITDA= Operational Revenue Operational Expenses)
OPERATION
Development &
Operational
Excellence
Satisfied employees will strive to deliver their best.
Our customers want us to fulfill our promises. For
bus, we will improve availability by minimising Return
To Depot (RTD); and for rail, we will increaseheadway reliability.
STAKEHOLDER
Strategic
Synergies
PEOPLE
HolisticDevelopment
Prasarana Group aims to care for our people
especially in terms of benefits, career and personaldevelopment. 31
Increase
ridership
Increase
Customer
Satisfaction
Increase On-time-
performance
(OTP)
Increase
Employees
Satisfaction
Increase
GroupEBITDA
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THANK YOU
No breakthrough without breakdown
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