GETTING YOUR FIRST CELL PHONE IN MANITOBA

Settlement and English WorkshopCLB Levels: CLB 5+

Introductions

• What is your name?

• What do you use your cell phone for?

• What do you plan to learn from this workshop?

Objectives

In this workshop, you will learn:a range of vocabulary related to cell phone

serviceshow to ask relevant questions, clarify and

confirm information when setting up a cellphone service

steps in setting up a cell phone service in Manitoba

Discussion

What is the importance of having a means of communication when settling in Canada?

Telephoning in Manitoba: overviewMost Canadian telephone numbers have

10 digits:

+1 (204) 123 - 4567

Manitoba areal code

Central office code

Station codeCentral office code

Main types of phones

• Land line/fixed line phone/home phone

• Cell phone/mobile phone

Types of telephone calls

• Local• Long-distance (within Canada and the

United States)• Long-distance(international)• Free calls (toll-free calls)

What are mobile service providers in Manitoba?

Nationwide

• Rogers Wireless(Rogers, Fido, Chatr)

• Telus Mobility (Telus, Koodo)

• Bell Wireless Affiliates (Bell, Virgin)

Manitoba

• MTS Mobility

Vocabulary review

• Activation fee• Bundling• Cancellation fee• Cell phone/smart phone• Data• Flex data• Local/long distance calling• Service plan• Service contract• Incoming/outgoing call• Prepaid/post paid plans• Roaming

• Shared plans• SMS/Text messaging• Voicemail• Plan add-ons

Telephone Conversation

ListeningListen to a conversation between Stella, a newcomer, and Ava, a customer service representative from a cell phone company.

Telephone Conversation

Post-Listening• What kind of cell phone services does Stella want?• Why does she want to get these services?• Did you feel the same way when you first arrived in

Manitoba?

Steps in setting up your cell phone service

Budget Device Plan Services

Steps in setting up your cell phone service1. Budget– It is best for new immigrants to set the

amount of money they are willing to spend for a cell phone service.

– Always remember that there will be added taxes on top of the rates offered by service providers.

Budget

Setting up your cell phone service

2. Device- Basic phone: talk and text phones

Device

Picture Courtesy of Public Domain CC0http://bit.ly/1f6SD5F

Setting up your cell phone service

2. Device- Smart phone: requires data plans

Picture Courtesy of Public Domain CC0http://bit.ly/1QFB1cQ

Device

Setting up your cell phone service

2. Device- Your old cell phone: there are service providers that offer SIM cards that you can use for your old cell phone

Device

Picture Courtesy of Public Domain CC0http://bit.ly/1IzuOx8

Steps in setting up your cell phone service3. Types of plans

- Talk and text plans for basic phones: cheapest option because a data plan is not required

- Smartphone voice & data plans: a data plan is required and have a lot of options that can cater to your specific needs

- Prepaid plans: You can get a new phone with this plan or you can use your old cell phone. There are options of ‘by the minute’ or monthly.

Plan

Steps in setting up your cell phone service4. Services

• Minutes – the amount of talk time for

calling and receiving calls

• Messaging – the amount of messages you

can send and receive

• Data – the amount of information/files you

can download over the Internet

Services

Setting up your cell phone service

5. Requirements

• When you sign up for a cell phone plan, you will

generally need to provide two pieces of photo ID.

• You might also be asked to agree to a credit check

or to provide proof of employment.

• If you have no credit history or job, explain that you

are a new immigrant and ask what options are

available for you.

Scenario #1

• Hector just arrived in Manitoba a week ago. He wants to get a cell phone service as soon as possible because his family is still back in Mexico. His budget is 35$ and just needs a way to connect to the Internet. Which plan should he get?

Scenario #2

• Carissa has been here in Manitoba for three months already. She has a lot of friends and has a busy social life. She’s looking for a plan that has a lot of talk time, messaging and data. She travels all over Canada a lot, too. Which plan do you recommend for her?

Breakout room activity

Based on the recording earlier, perform a role play in your breakout rooms. One will be a cell phone provider representative, while the other will be a customer.

Use your own situations and go to this website to find the right plan for you:

Thank you!See you online!