getting your employees to rock for applause! colleen billings, phr

Getting Your Employees to Rock for Applause!

Colleen Billings, PHR

Engaged

Not-Engaged

Actively Disengaged

Gallup Organization Research

25 years+90,000 Business Units+1.5 Million Employees__________________________________

= Q12Source: www.Gallup.com

1. I know what is expected of me at work.2. I have the resources I need to do my work properly.3. At work, I have the opportunity to do what I do best.4. I regularly receive praise for doing good work.5. My supervisor seems to care about me as a person.6. I receive encouragement to develop at work.7. At work, my opinions seem to count.8. The company mission makes me feel my job is important.9. My coworkers are committed to doing quality work.10. I have a best friend at work.11. I get regular feedback about my progress at work.12. I’m given frequent opportunities to learn & grow.Source: www.Gallup.com

Q12 CORE ELEMENTS:(linked to productivity, profitability, retention & customer service)

Basics Needs First!1. Do I know what is

expected of me at work?

2. Do I have the materials and equipment to do my work?

Management Support:3. Do I have the

opportunity to do what I do best every day?

4. In the last 7 days, have I received recognition for praise for good work?

Self Esteem and Worth:5. Does my supervisor

seem to care about me as a person?

6. Is there someone at work who encourages my development?

Your Greatest Hits!

Know and Use your employees’ names

Recognize the Wins

Social Activities

Communicate…OVER Communicate

Seek and Give feedback; It’s a two way street

Cross Training (flexible work force/development/variety)

Hold them and their coworkers Accountable for Results

Be thoughtful; SURPRISE them!

getting your employees to rock for applause! colleen billings, phr

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