getting the most out of your discovery interviews a new approach to understanding patient stories
DESCRIPTION
At DHP Research we bring an innovative approach to gaining more captial from the analysis of Discovery Interviews throught the use of archetypal groups and client facilitated workshops.TRANSCRIPT
A new approach to understanding patient
stories
WHEN PATIENTS CAN TELL THEIR OWN STORY!
At DHP Research we bring an innovative approach to the analysis of the patient and carer’s story.
We bring an innovative approach to the analysis of the patient and carer’s story.
Copyright DHP Research Ltd 2012. All rights reserved
The traditional journey so far
Interviews conducted &
audio recorded Audio
recordings fully transcribed
& analysed
Creating dialogue within
teams
listening and reading the individual
stories
Copyright DHP Research Ltd 2012. All rights reserved
HOW IS OUR APPROACH DIFFERENT
?
Copyright DHP Research Ltd 2012. All rights reserved
Audio recordings
fully transcribed
All transcriptions
coded and key themes
identified
Our approach
Interviews conducted
& fully audio recorded
Facilitated workshops with client teams to identify
archetype patient/carer
groups
Stories combined
with specific archetypes to
provide powerful
exemplars to front-line staff and
management groups
Copyright DHP Research Ltd 2012. All rights reserved
Patient/carer
stories
The process
Identified themes
Identified archetypal
patient/carer groups
Transcripts
analysed
Facilitated workshops with clients
Copyright DHP Research Ltd 2012. All rights reserved
What does this mean for you?
Not all patient stories have to be listened to as
these can be typified by the archetypical groups
identified
Patient/carer groups become more clearly defined
in terms of their experiences, behaviours and
attitudes. These can act as benchmarks in the
measurement of improvement from changes in
delivery of the service.
Identifiable patient/carer groups enhances
strategy and policy development
Copyright DHP Research Ltd 2012. All rights reserved
Key benefits to you & your organisation
Identifiable patient/carer
groups
Deeper insight into
patient/carer needs
Minimises individual story telling time
Enhances team
dialogue
Provides a benchmark to measure
improvements
Enables significant
team input
Aid staff training
Copyright DHP Research Ltd 2012. All rights reserved
A combination that gives the solution you
want
Patent stories
Client facilitated workshops
Identifiable patient/carer
groups
Identifying needs
Improving dialogue with
teams
Policy & strategy
development
Copyright DHP Research Ltd 2012. All rights reserved
Copyright DHP Research Ltd 2012. All rights reserved
DHP Research & Consultancy Ltd Bloxham Mill Business Centre, Barford Road, Bloxham, Banbury, Oxfordshire OX15 4FF Tel: +44 (0)1272 4233 Tel: [email protected]
www.dhpresearch.com