getting started with continuous improvement: lessons and reflections
DESCRIPTION
Learn more and watch a recording via http://www.kainexus.com/webinar It's "back to school" time, so we thought it would be a good time to look back at our own "freshman year" in the improvement world. Hear stories as we recall our experiences in our first years with Lean, Kaizen, and continuous improvement - including mistakes we made, who we annoyed, and what our impact wasTRANSCRIPT
Mark Graban VP of Customer Success
Getting Started with Continuous Improvement: Lessons and Reflections
Dr. Gregory Jacobson Chief Product Officer [email protected]
Webinar Logistics • Presenta(on (40 minutes) • Q&A (15 minutes) – Use the GoToWebinar Mee(ng Panel to submit a ques(on at any (me
• Recording link will be sent via email
Getting Started is Hard • We’re con(nually improving our approach • We’re likely not good at improvement ini(ally – Lack of knowledge (a liLle bit is dangerous) – Lack of experience – Reliance on “what ____ says” instead of thinking
Be Kind to Those Who Are New
• We shouldn’t be too hard on those who are just star(ng – Mistakes will be made – Good mistakes vs. bad mistakes
• Should try to coach, not cri(cize… – If they are con(nuing to learn & improve
Professional Progressions Practicing Law Practicing Medicine
Certification as an End?
Implementing Lean? Implementing Six Sigma?
Professional Progressions Practicing Law Practicing Medicine
Certification as a Beginning
Practicing Lean Practicing Six Sigma
Over Time…
Learn to Do
Learn to Teach
Learn to Teach How to Teach
Greg’s First Year at Vanderbilt
Lessons Learned • Permission and encouraged to implement Kaizen at the top leader posi(on
• I went to the front staff • Completely le[ out everyone in between • Change Management Issue
Positive Lessons • Front line staff can be easily trained • Guide them specifically • Don’t get lost in the tools • Baby Steps • Develop Habits
Mark’s First Year at GM
Lessons Learned • Too “me driven” instead of team driven • We were generally implemen(ng tools • Didn’t track ideas visually • Spent too much (me playing with simula(ons – Find the “right” answer or use PDSA?
• Didn’t build great rela(onships with front-‐line supervisors (“old school”)
• Be careful about gecng emo(onal
Positive Lessons • Build rela(onships with employees & union leaders • You can go against the grain of “the culture” – Engaging front-‐line staff
• Learned quality & cost have to go together • Spend lots of (me in the gemba – “I know what the answers probably are, but they don’t know that I know”
First Year in Healthcare
Lessons Learned • It’s OK to be honest about what you don’t know • Partner up with a clinician • Relied too much on manufacturing history and factory examples at first
• Struggle to find balance of do vs. teach – “Go slow to learn” vs. “go fast to get it done”
Michael Lombard
@MikeLombard
http://www.kainexus.com/toyota-kata-with-kainexus
Michael’s First Year of C.I.
Michael’s First Year in Healthcare
Next Webinar
Hosted by: Allan Wilson, CEO Mark Graban, VP of Customer Success
Register at www.KaiNexus.com/webinar
Other Resources
www.KaiNexus.com/webinar
Next Webinar: September 25
blog.KaiNexus.com
Other Resources
www.kainexus.com/ebooks
Q&A Session • Web:
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• Email: – [email protected] – [email protected]
Mark Graban
VP of Customer Success
Dr. Gregory Jacobson
Chief Product Officer