Mark Graban VP of Customer Success
Getting Started with Continuous Improvement: Lessons and Reflections
Dr. Gregory Jacobson Chief Product Officer [email protected]
Webinar Logistics • Presenta(on (40 minutes) • Q&A (15 minutes) – Use the GoToWebinar Mee(ng Panel to submit a ques(on at any (me
• Recording link will be sent via email
Getting Started is Hard • We’re con(nually improving our approach • We’re likely not good at improvement ini(ally – Lack of knowledge (a liLle bit is dangerous) – Lack of experience – Reliance on “what ____ says” instead of thinking
Be Kind to Those Who Are New
• We shouldn’t be too hard on those who are just star(ng – Mistakes will be made – Good mistakes vs. bad mistakes
• Should try to coach, not cri(cize… – If they are con(nuing to learn & improve
Professional Progressions Practicing Law Practicing Medicine
Certification as an End?
Implementing Lean? Implementing Six Sigma?
Professional Progressions Practicing Law Practicing Medicine
Certification as a Beginning
Practicing Lean Practicing Six Sigma
Over Time…
Learn to Do
Learn to Teach
Learn to Teach How to Teach
Greg’s First Year at Vanderbilt
Lessons Learned • Permission and encouraged to implement Kaizen at the top leader posi(on
• I went to the front staff • Completely le[ out everyone in between • Change Management Issue
Positive Lessons • Front line staff can be easily trained • Guide them specifically • Don’t get lost in the tools • Baby Steps • Develop Habits
Mark’s First Year at GM
Lessons Learned • Too “me driven” instead of team driven • We were generally implemen(ng tools • Didn’t track ideas visually • Spent too much (me playing with simula(ons – Find the “right” answer or use PDSA?
• Didn’t build great rela(onships with front-‐line supervisors (“old school”)
• Be careful about gecng emo(onal
Positive Lessons • Build rela(onships with employees & union leaders • You can go against the grain of “the culture” – Engaging front-‐line staff
• Learned quality & cost have to go together • Spend lots of (me in the gemba – “I know what the answers probably are, but they don’t know that I know”
First Year in Healthcare
Lessons Learned • It’s OK to be honest about what you don’t know • Partner up with a clinician • Relied too much on manufacturing history and factory examples at first
• Struggle to find balance of do vs. teach – “Go slow to learn” vs. “go fast to get it done”
Michael Lombard
@MikeLombard
http://www.kainexus.com/toyota-kata-with-kainexus
Michael’s First Year of C.I.
Michael’s First Year in Healthcare
Next Webinar
Hosted by: Allan Wilson, CEO Mark Graban, VP of Customer Success
Register at www.KaiNexus.com/webinar
Other Resources
www.KaiNexus.com/webinar
Next Webinar: September 25
blog.KaiNexus.com
Other Resources
www.kainexus.com/ebooks
Q&A Session • Web:
– www.KaiNexus.com – Blog.KaiNexus.com
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• Email: – [email protected] – [email protected]
Mark Graban
VP of Customer Success
Dr. Gregory Jacobson
Chief Product Officer
