Getting Started with Commerce Portal

VMware Cloud Provider Commerce Portal

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Getting Started with Commerce Portal

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Contents

1 What is Commerce Portal 4

2 Before you begin with Commerce Portal 5

3 How do I onboard to Commerce Portal 6

4 How do I work with Commerce Portal 7

5 What can I do with Commerce Portal 12

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What is Commerce Portal 1Commerce Portal is a cloud-based service that enables commerce for all VMware Cloud Provider Program (VCPP) partners across all program tracks - Rental, Managed Services Provider (MSP), Independent Software Vendor (ISV), and Professional Services.

Commerce Portal replaces iAsset Business Portal which is now deprecated.

A Service Provider is a VMware partner who enters into a Service Provider relationship with VMware through VCPP and gets access to consume VMware products on a pay-as-you-go, pay-as-you-grow monthly subscription model. Optionally, Service Providers can purchase VMware-hosted Cloud Services (called Managed Service Offerings) to become a Managed Services Provider (MSP).

An Aggregator is a partner who signs up for the VMware Cloud Provider Aggregator program. Aggregator partners facilitate a successful partnership with VMware by offering benefits, such as the opportunity to procure and distribute VMware Cloud Provider Program Product License points to Service Providers. This enables Service Providers to provide hosted IT Services. In addition, there is an option for Aggregator partners to receive orders and payments for Cloud Services from Service Providers who are Managed Services Providers.

VMware Cloud Provider Program billing and reportingAll Service Provider partners who participate in VCPP have their monthly billing processed in Commerce Portal. Service Providers use the service to get a consolidated view of their business with VMware and view, report, and submit their usage on a monthly basis to their Aggregator.

Once the monthly bills are processed and the invoicing is done, Service Providers get visibility of their consolidated bills across one or more contracts they have with VMware.

Service Providers can request adjustments as needed through their Aggregator. Optionally, Service Providers can also request and get access to additional software licenses through the one-off order process.

Aggregators use Commerce Portal to manage the contracts they have with Service Providers and to support the automated collection and processing of monthly billing orders.

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Before you begin with Commerce Portal 2To onboard and use Commerce Portal, you must meet certain prerequisites.

To... You need...

Receive an onboarding invitation and log in to Commerce Portal n To be a VMware Cloud Provider Program partner and have at least one VCPP contract with VMware. To become a partner, visit https://www.vmware.com/partners/service-provider.html.

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How do I onboard to Commerce Portal 3To onboard to Commerce Portal, you must be part of the VMware Cloud Provider Program as a Service Provider or an Aggregator. If you are part of the program, you receive an invitation email with instructions on setting your password and logging in to Commerce Portal for the first time.

Prerequisites

Verify that you received your Commerce Portal invitation email. If you have discarded the invitation email or did not receive it, visit the Commerce Portal login screen at https://vcp.vmware.com/ and request a new one.

Procedure

1 Locate your Commerce Portal invitation email and click the URL.

You are redirected to the Commerce Portal password reset screen.

2 Enter your password, then enter it again to confirm it, and click Set.

Your password is set and you are redirected to the Commerce Portal login screen.

3 Enter your email address and password, and click Login.

Results

You have successfully onboarded to Commerce Portal and set a password for your account.

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How do I work with Commerce Portal 4Commerce Portal offers various functionalities and analytical tools to support your monthly reporting efforts. Depending on whether you use the platform as an Aggregator or a Service Provider, you have access to different functions in the Dashboard, Contracts, Monthly Reporting, Users, and Support menus. As an Aggregator, you additionally have access to the Deal Registration menu.

DashboardThe Dashboard menu provides you with information about your tasks, support tickets, active contracts, and recent activities.

As a Service Provider, you can find statistics about your usage consumption for the past 12 months.

As an Aggregator, you get information about the status of in-progress and current monthly billing orders (MBOs) of Service Providers that you manage. You also get ranked statistics about the usage consumption of Service Providers, and ranked statistics about the consumption of contract SKUs. The Alerts window shows items that require your attention, such as overdue MBOs, MBOs with abnormal usage, or contracts that expire soon.

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ContractsThe Contracts menu hosts all functions and information related to your contracts. You can see the contracts that you have signed with information about their status, product families, contract SKUs, and their start and end dates.

As an Aggregator, you use the Contracts menu to create new contracts with Service Providers.

Clicking an individual contract expands its details page, giving you additional information about the contract and options for managing sites, automatic reporting, and one-off order requests.

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As an Aggregator, this is where you upgrade, downgrade, or terminate a contract.

To see all monthly billing orders spooled for that contract, click View MBO List

Monthly ReportingThe Monthly Reporting menu is where MBOs are located.

Clicking an MBO number takes you to the details page of that MBO.

As a Service Provider, this is where you raise adjustment requests on closed MBOs.

MBOs pending your action have a Go To Inbox button in their details page. To open the MBO in your task inbox and start preparing it for submission, click the Go To Inbox button.

UsersYou use Commerce Portal from the context of an organization. To manage user access to your organization, you use the Users menu, inviting users to your organization and assigning role-based permissions to them.

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You can temporarily deactivate users or request password resets on their behalf.

SupportIf you experience an issue, the Support menu is where you create support tickets.

To facilitate the correct processing of your request, the platform provides you with relevant categories and subcategories within which you can request support.

Deal RegistrationAs an Aggregator, you browse and register deals for specific product opportunities from the Deal Registration menu.

You browse for available deals in the Deal Center tab, and see all currently active deals in the My Deals tab.

Task InboxThe task inbox feature provides you with a list of items that require your action, such as MBOs awaiting your submission or approval. To access your task inbox, click the inbox button next to your user name. Clicking it expands the task inbox drop-down menu, where you can get quick access to a set of your most recent tasks.

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Scroll down and click View all Tasks to get to the Task Inbox menu, where you can find all tasks pending your action.

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What can I do with Commerce Portal 5As a Service Provider or an Aggregator, you use Commerce Portal to complete your VMware Cloud Proivder Program monthly reporting efforts. For information about what you can do with Commerce Portal, refer to the table below that is relevant to your role.

Table 5-1. As a Service Provider

To learn about... See...

Inviting users to your organization and managing their access and permissions

How do I manage user access in my organization

Viewing and managing your contracts with sites, tags, and enabling automatic reporting

How do I manage my contracts

Viewing and submitting your monthly billing orders How do I manage my monthly billing orders

Table 5-2. As an Aggregator

To learn about... See..

Managing user access in your organization How do I manage user access in my organization

Viewing and managing your contracts with Service Providers How do I manage my contracts

Viewing and submitting monthly billing orders to VMware How do I manage monthly billing orders

Browsing and registering contracts for deal opportunities How do I manage deal registration

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