Guide

ShareFile.com

Getting Started With Citrix ShareFileLearn the basics of your ShareFile account. Plus, get the answers to some of our most frequently asked how-to questions.

Getting Started With Citrix ShareFileGuide

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Learn your unique ShareFile URLYour ShareFile has its own unique URL, generally in this format: https://yourcompanyname.sharefile.com. The ‘yourcompanyname’ section of this URL is your subdomain, which will always be followed by ‘.sharefile.com.’

When you sign up for ShareFile, you’ll receive a welcome email that has your unique subdomain in it, but if you can’t find that, there’s another way to figure it out!

Open a web browser and go to www.ShareFile.com.

In the upper right-hand corner of the webpage, click Sign In located next to the menu.

Enter your email address and the password you chose when you set up your account, and click Sign In.

If you need help at anytime or have any questions, the ShareFile customer care team is available for you 24/7 by phone or email.

Note: If you have multiple ShareFile accounts associated with your email address, you will need to select the specific account you want to access.

In this guide you’ll learn how to:

Learn your unique ShareFile URL and subdomain p. 2

Reset your password p. 3

Add employee and client users to your account p. 4

Share files p. 5

Request a file from anyone p. 5

Set up folders to organize your files p. 6

Share folders with existing users p. 7

Download and install the Plugin for Microsoft Outlook p. 8

Download and install the Desktop App p. 9

Welcome to ShareFile

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Reset your password

For forgotten passwords

To change a password

Go to the login page of your ShareFIle account. Under the Log In button, click Forgot password?

On the next screen, enter your email address and select the item indicated to verify that you’re human.

Check your email. Click the link in the email to reset your password.

Enter your new password and select Reset Password.

In the sidebar, select Settings, then Personal Settings.

On the profile page, click the Edit button underCurrent Password.

Enter your old password, your new password and a confirmation of your new password, and click Save.

Your password was reset. Select Back to Sign In to log into your account.

Note: ShareFile passwords must have at least eight (8) characters, including at least one uppercase letter, at least one lowercase letter and at least one number.

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Add employee and client users to your account

From your Dashboard, click the Create New User button. Or, in the sidebar, select People. Then, click Manage Users.

Enter the new user’s email address, which will serve as a username. Select Next Step.

Note: You must be an admin user or employee user with appropriate permission to do this.

Note: By default, the password included here is only a temporary one, and does not need to be changed or reset. New users will be able to set up their own password via the welcome email they receive, unless you specify otherwise.

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Select Create Employee if you want to add a co-worker.Select Create Client if you want to add a new user out-side or your company.

Enter the user’s first name and last name. You can enter a company name if it’s different from your company. Use the checkboxes in this section to determine the user’s permissions. When you’re finished, select Next Step.

You’ll see a list of the folders in your account. Select any folders that you’d like to share with this user, and check the box for any permissions you want the user to have for those folders. When you’re finished, click Add Users to Folders.

If you wish, you can also click Skip this step.

Select one of the options for sending the email.

Feel free to edit the text in the message. To see a preview of the email, select Preview Email. When you’re finished, select Send Email.

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Share a file — or lots of them

From your Dashboard, select the Share button. Choose Email with ShareFile.

Enter all recipients’ email addresses, a subject line, and a message.

Select Send and the message will be emailed to the recipient.

Select Edit Message Options if you want to customize your notifications and security options (i.e. determine how many downloads are allowed).

When finished, select Done.

Add files to share in one of three ways:a. Select any file from your computer and drag it to the “Drag files here” area.b. Select Browse files and add from your computer.c. Select Browse files and add from your ShareFile account.

Note: You can review emails you have sent from ShareFile in your Inbox (located in the sidebar menu of the homes screen). To see a list of your sent emails and edit link expiration dates or notification settings, select the carat next to the Inbox, then select Sent.

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Request a file from anyone

Set up folders to organize your files

In the top navigation bar of your account, click Request and choose Email with ShareFile.

Access the green Floating Action Buton and select Create Folder.

Enter a name for your folder. You may also enter a description for the folder, which will be displayed as a note attached to this folder in your account. Select Create Folder.

Enter all recipients’ email addresses, a subject line, and a message.

Choose a folder in ShareFile to which you’d like the requested files added to. ShareFile will default to sending files to your File Box, but you can select Edit to change the destination.

Select Edit Message Options if you want to customize your notifications and security options (i.e. determine how many downloads are allowed). When finished, select Done.

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Share your folders with others

Navigate to the folder in your account that you’d like to share. Click the People on this Folder tab.

Select Add People to Folder to grant a user access to this folder.

Enter the user’s email address, first name and last name. Select Add.

On the right, you may adjust folder permissions and alert settings.

Select Add. The user now has access to this folder. You can adjust folder permissions and alert setting in this area any time.

If the user already exists in ShareFile, type the user’s name in the Search window. If the user is not already in ShareFile, select Create New User.

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Download and install the Plugin for Microsoft Outlook

In the upper right corner of your account, click Apps.

Verify you are in the Windows section. If not, select Windows.

Find the Plugin for Microsoft Outlook and select Download.

A pop-up will appear on your computer. Click Run.

The ShareFile Outlook Plugin window will appear on your desktop. You have 2 options upon install:

a. Default settings (Recommended) - Your desktop will automatically be updated when a new Outlook plugin version is available.b. Customize settings – You desktop will not automatically be up-dated when a new Outlook plugin version is available.

Add ShareFile to Microsoft Outlook for faster file sharing. You will be able to share or request large, encrypted files directly from Outlook.

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Once the installation is complete, open Microsoft Outlook. Once Outlook is open, a ShareFile login window will appear. Enter your email and password and select Sign In.

To verify the Outlook Plugin is installed, create a new email message. In the new message, you should see “ShareFile, Convert Attachments, Attach Files, and Request Files” in the top right.

To configure the Outlook Plugin, click on the ShareFile Plugin Options (from home page of Outlook)

6 Accept the License agreement and complete the rest of the installation.

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Download and install the ShareFIleDesktop App

In the upper right corner of your account, click Apps.

This app lets Windows users access and use ShareFile without opening a web browser — it’s an easier way to access, share,request, upload and download your files.

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Verify you are in the Windows section. If not, select Windows.

Find the Desktop App and select Download.

A pop-up will appear on your computer. Click Run.

Accept the License agreement. Go through the setup wizard to choose the installation location and complete the rest of the installation.

When starting the Desktop App for the first time, you’ll be prompted to enter your email and password. Select Sign In.

Once you’ve signed in, use the navigation drop-down menu to select the section of your ShareFile account you’d like to view.

Getting Started With Citrix ShareFileGuide

ShareFile.com

World-class customer support

Contact us anytime

Your ShareFile account has lots of tools and features to make sharing, storing, and your files as easy as possible. If you ever have questions or need help, our Care team is available 24/7!

The Help section in your account is an easy way to contact our Care team. To access this section, log in to your account and select Help in the upper right-hand corner.

You will find links to training videos, the ShareFile Knowledge Base (which has hundreds of articles and user guides) and tools for contacting Care via phone or submitting a request. You can also reg-ister for one-on-one training if desired.

Unlimited support is free for you and your clients. Have a question or need help?

Call us: 1-800-441-3453 +1-919-745-6111 For enterprise needs, please call 1-800-4CITRIX or one of our International Numbers

Submit a Request: www.sharefile.com/support/request For enterprise needs, please open a customer service case through your MyCitrix.com account.

Ask thecommunity: community.sharefilesupport.com/citrixsharefile

Search theknowledge base: kb.sharefile.com

Thank you for choosing ShareFile!

About CitrixCitrix (NASDAQ:CTXS) enables the secure and reliable delivery of applications and data over public, private or hybrid clouds or networks, to virtually any type of device. With annual revenue in 2015 of $3.28 billion, Citrix solutions are in use at more than 400,000 organizations and by over 100 million users globally. Learn more at www.citrix.com.

© 2016 Citrix Systems, Inc. All rights reserved. Citrix, ShareFile and other marks appearing herein are trademarks of Citrix Systems, Inc. and/or one or more of its subsidiaries, and may be registered in the U.S. Patent and Trademark Office and in other countries. All other trademarks are the properties of their respective owners.