ACTION TOWING ERS MOBILE PLUS APPLICATION LAUNCH

ERS MobilePlus APPLICATION LAUNCH

Getting StartedPower on the Samsung Galaxy tablet by pressing and holding the power button located on the upper right side of the tablet

PowerSamsung Galaxy TabletOnce powered on swipe anywhere on the screen to proceed

Samsung Galaxy TabletTo adjust volume press volume selector up or down to achieve desired volume (located below power button)

Volume

Samsung Galaxy TabletSecondary MenuPlace finger on Samsung logo and swipe down to reveal menuAdjust different functions such as volume and brightness by sliding bars back and forthWhen finished simply slide menu back up with finger

Tablet Charging NoteTo ensure that the tablet remains operational, it must remain plugged into the truck while on shift.

When the tablet is not in use, it is to remain on a charger to make sure it starts for the next driver at 100%

ERS APP- Orientation Note

The ERS Mobile Plus App only works vertically (portrait), it will not rotate to horizontal (landscape)

Use screen rotation lock feature7ERS MobilePlus Home Screen

Opens ERS App User GuideOpens Pacesetter Call Codes GuideERS MobilePlus App Icon

Technician Sign On Screen

Touch one of the empty boxes to get to the keyboard, enter your driver number, password (garage #), and truck IDTechnician Sign on Acknowledgment Screen

Technician Is Signed ON

Road Service Request/Call Overview Screen No Pending RSR/Call

Tech has no pending AAA calls

Safety Acknowledgment Screen

RSR/Calls Overview Screen No Active RSRs/Calls

Calls Overview Screen Active Call/ RSR

Call StatusR - RegularRA - Requires attentionRC Regular - credit card on fileP - PriorityPE - Priority Emergency

Calls Overview Screen Active Call/ RSR

Problem CodeCommon Problem CodesT1: Tire With SpareT2: Tire Without SpareT3: No StartT5: Fuel DeliveryT6/T6FB: Tow/Flatbed TowT7: LockoutT8: Winch OutT9: MiscellaneousCalls Overview Screen Active Call / RSR

Dispatch CodeDispatch Codes

L Code means LIGHTSERVICET Code means TowConsult the Pacesetter Call Codes Guide for the exact description of the codeCalls Overview Screen Active RSR

RSR Details Screen Membership information BA- Basic MemberPL Plus MemberRV Plus RVPM Premier MemberPV Premier RV

Common Handling codesWI- Walk inSDR Surcharge driver collectSCL - Club collected surchargesLICID Member to show license IDPlease see handout for additional handling codes

RSR Details Screen Timing InformationRE- Received timeDI- Dispatched timeETA- Estimated time of arrival

RSR Details Screen CommentsIncludes any information put in by call taker or dispatch. May include dues that need to be collected or other important information pertaining to the call. Any comments you place in the call will also update here when entered into the Call Comments field

RSR Details Screen

RSR Accepted

The Road Service RequestIs now showing asAccepted

RSR Details Screen- Accepted

RSR Details - Accepted

En Route current callAside from en route, we will discuss the other functions later27RSR En RouteGoogle Maps

Google Maps Screen

The location of the breakdown will usually load automatically into maps, but there may be times you will need to manually enter it Map Screen -Locking

When vehicle is in motion, Google maps will appear over the call screens. This is to prevent utilizing the ERS Mobile Plus app while the service vehicle is in motion.Map Screen -LockingUn-dispatched RSR/CallMessagesHome ScreenNotificationsGmail- Acct Password CLEARLogging Out

Logged Out

If you are logged out it will bring you back to the sign in screen. Simply re-enter your password and you will be signed back in. Your calls will return momentarily

RSR En RoutePhone ahead or member call outYou will need to pull over and stop to use this, as the tablet will only show map screen while in motion Phone Ahead Screen

Arriving ShortlySends message to dispatch for them to call member outCancel phone ahead if one has been startedWill be arriving in ___ minutesPhone Ahead Screen

Common Phone Ahead Notes

For Phone Ahead, next to the phone number (if the call has one) will be one of the following:

(Y): Yes to auto call out(Y5): Yes, auto call out 5 min before On Scene(D): Dispatcher must call out, no auto(N): No call out / no phone number

Phone Ahead

5 Minute Call OutRSR En RouteAfter selecting phone out, the Calls Overview screen will reappear. When the phone ahead has been performed, you will get a message stating the result. Completed, Incomplete, Busy Signal, or Machine Answer.

RSR Details EN ROUTE

RSR Details - En Route

Take yourself off ER, back to AC

RSR On Scene

RSR Details - On Scene

RSR Details On Scene Timing InformationRE- Received timeDI- Dispatched timeETA- Estimated time of arrivalOS On scene will show time you marked call on scene. Will be beneficial for winch times, wait times etc.

RSR Details - On Scene

Opens a words-only version of Towing & Service Manual. You will need to verify the vehicle when the next window pops up for this functionChange year, make, model, etc.Comments

Note damage or anything other information you feel is important here. Once youre done with your comments, scroll up anywhere in hereOr hit the back button ONCE to make the keyboard disappear

Comments

Touch Submit

Under Tow

Touch Under Tow, next window will allow you to confirm the tow destination, or enter a new one hereUnder Tow

Touch BACK button ONCE, then SUBMIT to go Under TowUnder Tow

When UT, map will usually load the directions to the tow destination, but sometimes you may need to manually enter it

Clearing a Road Service Request(Call)Clearing an RSR

Select Clear from anywhere in that RSR, just make sure its the call you want to close outClear RSR Screen

Leave blankSelect Regular Clear, if the call requires it, by touching the check box. A green check mark will appear in that box.Same with Out of Territory & Flatbed, if needed.

Clearing an RSR Dispatch/Resolution

This box will be pre-populated with how the call came in to AAA. DO NOT change this boxClearing an RSR - Set Code

We now need to tell the system what we did on this call. When you touch one of these boxes, a drop down menu will appear, 1ST is Go or No Go:

Select Go or No-GoGo if member is driving awayNo-Go if towing

Clearing an RSR - Set Code

Next is the Resolution. Select the description that best fits what you did on that call. Recommended resolutions will be on top. If none of those fit the call, scroll down to the one that does.

Clearing an RSR - Set Code

Leave as is, DO NOT change. Clearing an RSR

Do Not UseDo Not UseOptionalClearing a RSRAll Clearing codes go into the OTHER line. When you touch the blank area, the keyboard will pop up. Any other comments can be placed here, again, up to 1000 characters

Clearing an RSROTHER line is used for any additional services or time that needs to be accounted for on an RSR.

In this example it is Regular Plus Miles 11, Skates, and Wait Time of 5 minutes.

All entries in this field must be in code form. Consult the handout for code meaning.

Clearing an RSR

When everything is entered, scroll down to Submit or hit back icon once to hide keyboard, then hit SubmitClearing an RSR

After submitting clear, the Calls Overview screen will reappear with Clear Pending in the status. It may take a few moments, but you should receive the cleared message

Clearing a RSR

If after a minute and the call has not cleared go back into call clearing screen as you may have missed something. It could be as simple as not putting a space between characters in the OTHER lineMenu

By touching and holding for 2 seconds, the Menu icon at the bottom left of the Calls Overview screen (2 Rectangles), 5 options will appear. They are:

Settings: System SettingsRefresh: Reset callsHistory: RSR cleared by driver since signed on Driver Status: Sign out, etc.Messages:

MessagesYou can send a message to AAA dispatch here. Once you have typed your message tap the return arrow, then submit

Menu

By touching and holding for 2 seconds, the Menu icon at the bottom left of the Calls Overview screen (2 Rectangles), 5 options will appear. They are:

Settings: System SettingsMessages: Send text to dispatchRefresh: Reset callsHistory: RSR cleared by driver since signed on Driver Status:

Driver Status

Select your desired break time by scrolling, then set. A countdown timer will appear

Driver Status

Sign outAt end of shift select the sign out button to sign off the tabletYou cannot sign off tablet with active calls on the screen

Samsung Galaxy TabletPower off and restartTo power off the tablet simply press and hold power button, and select power off when it appearsIf you need to restart the tablet for any reason, hold the power button, select restart, and the tablet will shut down and restart within a few moments

Questions