Jacqueline Ibarra IEC 101 Online

2010

A case is a description of an actual situation, commonly involving a decision, a challenge, an opportunity, a problem or an issue faced by a person (or persons) in an organization. The case allows you to step figuratively into the position of a particular decision maker.

• Take an active role in your study• Follow code of professional conduct• Commit yourself to ongoing learning

UCG Descriptores de conocimiento y habilidades por niveles**

• Decision: an issue, challenge, problem or opportunity faced by the key person in the case. Recommendation or the final decision or who collectively decide.

• Participant: denotes you. The student.• Instructor: teacher, facilitator, discussion

leader or professor• Small group: study group or learning

team• Large group: class discussion or plenary

session.

• Analytical Dimensiono What is the case readers’ task with respect to the key decision

or issue of the case?

• Conceptual Dimensiono What theories, concepts or techniques might be useful in the

understanding and/ or resolution of this case situation?

• Presentation Dimensiono Provides the opportunity to develop skills in sorting and

structuring information. What is really important and relevant information here and what is still missing?

THE SHORT CYCLE PROCESSSTEPS 1 TO 6

1. Read opening and closing paragraphs

2. Who? What? Why? When? How?

3. Quick look at case exhibits

4. Quick look at case subtitles

5. Skim case body6. Read assignment

questions and reflect

LONG CYCLE PROCESSPURPOSE PART 1 AND 2

• Read the case• Apply case solving

processo Define the issueo Analyze datao Generate alternativeso Select decision critieriao Analyze and evaluate

alternativeso Select preferred alternativeo Develop an action and

implementation plan