Get there with RideCareSM

RideCare is available to members in HealthPartners PMAP,

MSC+, SNBC, MSHO, as well as pregnant women and

children in MinnesotaCare.

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Getting the care you need should be easy. Know you have a safe and reliable way

to see your doctor with RideCareSM.

Whether you’re visiting your doctor, dentist, mental health provider, urgent care or

specialty clinic, RideCare has you covered. Family and friends are a great support

system, but they’re not always around. When you can’t drive yourself and you don’t

have a ride to get care, this service is a perfect fit.

Information you need to schedule your ride

• Your member ID number from your

HealthPartners member ID card

• Your name, home address, date of birth

and phone number

• The date and time of your appointment

• The address and phone number of where

you’re going

See the table below for guidelines on

scheduling appointments.

RideCare will bring you to appointments

within 30 miles for primary care, including

mental health and hospital visits. And, 60 miles

for specialty care visits, including dental and

chemical health.

How to set up a ride

After you make your appointment, call

RideCare at 952-883-7400 or 888-288-1439

(TTY: 711) to schedule a ride. They’re available

Monday through Friday, 7 a.m. to 5 p.m.

Text confirmation of your ride

RideCare has a texting option if you opt-in

to receive texts. You can learn how to opt-in

to this feature when you call into RideCare.

Once you’ve opted-in, you’ll get a text

confirmation of your ride when you schedule

a ride through RideCare. It is easy and

convenient to use.

Type of appointment Details about this appointment

Same-day (Metro)At minimum, call three hours ahead to see if any rides are available. It’s best

to call three to five days ahead of time to schedule.

Outside of the Metro Call five to seven days ahead of time to schedule.

Wheelchair & Stretcher transport Call five to seven days ahead of time to schedule.

Same-day urgent careA nurse will assess if you need urgent care. For truly urgent needs, you’ll be

given a ride to the nearest emergency room, or urgent care, if needed.

Evening or weekend transportationRides for the evening or weekend must be arranged during RideCare

business hours.

Emergency care Call 911

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We’ll iron out the details

If a bus can take you to your appointment,

you’ll get a local bus pass or Metro Transit

bus card. If a bus isn’t able to take you, we’ll

schedule a cab or volunteer driver for you.

We can help with Special Transportation

Services too. Whether you need a wheelchair,

a stretcher accessible vehicle or have kids

traveling alone, RideCare can help.

When you’re getting picked up, it’s important

to be ready at your scheduled pick-up time.

Otherwise, your ride will leave without you.

Our drivers have full schedules, so a second

ride may not be available that day.

How do I get back home?

To get home after you’ve taken the bus, use

your return pass or bus card. To take a cab

home, simply call the cab company when

you’re ready to leave. You’ll be dropped off

where you were picked up. Remember, your

driver can only take you to your appointment

and back home. When you need to visit the

pharmacy, or make an extra stop after your

appointment, schedule that trip in advance.

This is Minnesota. What about bad weather?

When Mother Nature gets nasty, call RideCare

to make sure your ride is still available and on

time. If you’re still able to get a ride, it’s a good

idea to take an earlier bus, or schedule an

earlier pick-up.

Appointment canceled or rescheduled? No problem.

We understand you may have to reschedule or

cancel your appointment. Call RideCare three

hours before your scheduled ride, or as soon

as you know your appointment is canceled

or rescheduled. They’ll help plan a new ride

for you.

Additional transportation opportunities for (MSHO), (SNBC), and (MSC+)

Destination

Minnesota Senior Health Options (MSHO)

Special Needs Basic Plan (SNBC)

Minnesota Senior Care Plus (MSC+)

Alcoholics Anonymous meetings ✔ ✔

Narcotics Anonymous meetings ✔ ✔

Weight management programs ✔

Health education classes ✔

Silver & Fit ✔

Power Up cooking classes ✔

HealthPartners Annual meeting and stakeholder meetings ✔ ✔ ✔

Attention. If you need free help interpreting this document, call the above number.

Digniin. Haddii aad u baahantahay caawimaad lacag-la’aan ah ee tarjumaadda qoraalkan, lambarka kore wac.

Atención. Si desea recibir asistencia gratuita para interpretar este documento, llame al número indicado arriba.

American Indians

American Indians can continue or begin to use tribal and Indian Health Services (IHS) clinics. We

will not require prior approval or impose any conditions for you to get services at these clinics.

For elders age 65 years and older this includes Elderly Waiver (EW) services accessed through the

tribe. If a doctor or other provider in a tribal or IHS clinic refers you to a provider in our network,

we will not require you to see your primary care provider prior to the referral.

Discrimination is against the law. HealthPartners does not discriminate because of race, color, national origin, creed, religion, sexual orientation, public assistance status, marital status, age, disability or sex.

HealthPartners is a health plan that contracts with both Medicare and the Minnesota Medical Assistance (Medicaid) program to provide benefits of both programs to enrollees. Enrollment in HealthPartners depends on contract renewal. 21-1006593-1038509 (4/21) © 2021 HealthPartners HPCare_1001481 Approved 03/29/2021

8170 33rd Ave. S

Bloomington, MN 55425

952-967-7998 or 866-885-8880 (TTY: 711)

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