NTT DATA welcomed Dell Services into the family in 2016. Together, we offer one of the industry’s most comprehensive services portfolios designed to modernize business and technology to deliver the outcomes that matter most to our clients.

Get Flexible, Expertly Managed Services for Your Public, Private and Hybrid Clouds

NTT DATA Managed Cloud Services

Managed Cloud Services allow

you to select coverage for multi-

ple levels of your cloud solution:

• Applications

Software applications (such

as Microsoft Exchange,

Microsoft SharePoint) or

custom applications

• Servers

Servers running traditional

operating systems and

hypervisor servers

• Network

Switches, routers, firewalls,

load balancers and/or call

manager

• Storage

Network-based storage arrays

Do you have the 24x7 support your cloud environment needs?Though innovative cloud solutions are revolutionizing the business world, they can also create new IT challenges in monitoring, managing and maintaining the health and security of your cloud platforms. It can be difficult to provide the specialized expertise to drive maximum effectiveness and value from your cloud. Even small implementations require an array of skills and expertise 24x7 to operate effectively.

Find the expertise you need in NTT DATA Managed Cloud ServicesOur collaborative approach complements your existing team and processes. We deliver a rich network of cloud partners and unrivaled knowledge, so you can easily and confidently offer multiple platform choices and unified support to all lines of business. NTT DATA Services makes it easy to manage these diverse environments 24x7 without increasing the burden on your technical staff.

An NTT DATA Cloud delivery executive can be ready to help right from the start with forecasting, project planning and operational process reviews. Our proactive IT operational and service management best practices align to IT Infrastructure Library frameworks to achieve exceptional control and discipline. Managed Cloud Services can help you manage the following:

• Databases such as Microsoft SQL and MySQL • Web servers such as Apache and IIS • Operating systems including Windows and Linux • Enterprise applications such as Microsoft Exchange, SharePoint and • Active Directory

NTT DATA Managed Cloud Services

Base Technical SupportOur coverage options begin with Base Technical Support, which includes 24x7 access to our self-service portal and service desk for inbound requests.

Cloud Monitoring and AlertingEnjoy peace of mind with access to our unique combination of service-desk resources, multi-cloud platform knowledge and the tools to effectively troubleshoot cloud environment issues — thanks to Cloud Monitoring and Alerting. Like all of our flexible options, Cloud Monitoring and Alerting offers you the ability to view your inventory of virtual and physical cloud assets while monitoring and managing alerts for cloud instances across your public, private and hybrid clouds.

Cloud Monitoring and RemediationKeep your organization’s clouds in top form with full problem remediation through standard operating procedures when you choose Cloud Monitoring and Remediation. This upgrade includes proactive services, such as patch management, to help reduce the risk of failure and help improve your clouds’ performance and reliability. You can choose precisely what you want to cover including the virtual machines’ guest operating systems, web servers, software-defined networking appliances and databases.

Cloud Operations ManagementStep up to complete problem resolution and root-cause analysis for incidents that standard operating procedures cannot correct with Cloud Operations Management. You’ll reduce the risk of downtime resulting from repeat incidents because Cloud Operations Management takes full ownership of managing your clouds, allowing you to focus on your business. This includes systemic evaluation of performance objectives for your environment and adjusting delivery to your unique scenario. You’ll also have access to numerous engineering resources that can help you develop a deep understanding of your environment.

Value-added servicesYou can gain a complete picture of the overall health of your clouds through weekly reports covering tickets and service requests that add value to both Cloud Monitoring and Remediation and Cloud Operations Management.

Strategic partnershipWith NTT DATA focused on the health and security of your clouds, you can focus on your business. Together, we can form a strategic partnership that will transform cloud decision making and help maximize the value of your clouds.

NTT DATA partners with clients to navigate the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We’re a top 10 global IT services and consulting provider that wraps deep industry expertise around a comprehensive portfolio of infrastructure, applications and business process services.

© 2016 NTT DATA, Inc.  All rights reserved. November 2016 | NTTD1019_Managed Cloud Services_DS.indd | Rev. 1.0

Visit nttdataservices.com to learn more.

Service levels to fit your unique needs:

Cross-cloud platformcompatibility

Customer deliveryexecutive

Cloud inventorymonitoring

Capacity management

Automation framework

Performance tuning

Performance monitoring

Availability monitoring

24x7 services desk

Full remediation

Availability monitoring(Performance / availability / services / events)

Change management

Preventive patching

Root cause analysis andPreventive health checks

Alert dashboard and auto - escalation

Alert handling andstandard remediation

Features Basetechnical support

Cloudmonitoringand alerting

Cloudoperatinsmanagments

Cloudmonitoringand remediation

Cross-cloud integration

Issue prevention

Issue detection

Issue resolution

Administration and optimization