generational diversity · on-the-job strengths trads boomers xers millennial time on the job...
TRANSCRIPT
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GENERATIONAL DIVERSITY
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Generational Diversity
About the younger generation…
"Young employees are demanding that they be given productive tasks to do
from the first day of work, and that the people they work for notice and react to
their performance."
“Veteran teachers are saying that never in their experience were young people
so thirstily avid of pleasure as now ... so selfish.”
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Generational Diversity
Objectives
Identify characteristics and gain a better
understanding of the four generations
Provide tips and suggestions for overcoming
generational differences
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What makes one generation different from another?
Shared life experiences
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Generational Diversity
Events and Experiences that Shaped Generations
Traditionalists (‘25 – ’45)
Great Depression
New Deal
Attack on Pearl Harbor
World War II
Korean War
Radio
Telephone
Baby Boomers (’46 - ’64) Civil rights
Feminism
Vietnam
Cold war
Space travel
Assassinations
Scientific advances
Credit cards
Television
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Generational Diversity
Events and Experiences that Shaped Generations
Generation X (‘65 – ’81)
Fall of the Berlin Wall
Challenger disaster
Desert Storm
Personal computers
Working mothers
MTV
Divorce
Energy crisis
Millennials (‘82 – ’00)
Child-focused world
School shootings
9/11
Boston Marathon
Internet
Social networking
Continual feedback
Enron/WorldCom
Iraq/Afghanistan
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GENERATIONS IN THE WORKPLACE
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Generational Diversity
Generations in the Workplace
Millennials 24%
Gen Xers 33%
Baby Boomers 31%
Traditionalist
12%
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Generational Diversity
Traditionalists in the Workplace
Polite
Respectful
Reserved
Obedient
Conformers
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Generational Diversity
Boomers in the Workplace
Uncomfortable with conflict
Consensus building leadership style
Formal
Follow protocol
Social
Politically sensitive
Idealistic
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Generational Diversity
Gen Xers in the Workplace
Fast-paced
Independent
Confident
Value personal time
Challenge the status quo
Loyal to staff leader
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Generational Diversity
Millennials in the Workplace
Task oriented
Want options & choices
Expect attention
Expect feedback
Multitask through multimedia
Think “digital”
Work toward weekend or closing time
They are impatient
Want to be led
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Generational Diversity
On-the-Job Strengths
Trads Boomers Xers Millennial
Job Strength Stable
Service
Oriented/Team
Players
Adaptable and
Techno-
Literate
Multitaskers
and Techno-
Savvy
Outlook Practical Optimistic Skeptical Hopeful
View of
Authority Respectful Love/Hate
Unimpressed
and
Unintimidated
Polite
Leadership By Hierarchy By Consensus By
Competence
By Pulling
Together
Relationships Personal
Sacrifice
Personal
Gratification
Reluctant to
Commit Inclusive
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Generational Diversity
On-the-Job Strengths
Trads Boomers Xers Millennial
Time on the
job
Punched the
clock
Visibility is key
“Face Time”
As long as I
get the job
done, who
cares
It’s quitting
time – I have a
real life to live
Diversity Ethnically
segregated
Integration
began Integrated
No majority
race
Feedback No news is
good news
Once a year
with
documentation
Interrupts and
asks how they
are doing
Wants
feedback at
the push of a
button
Work/Life
Balance
Needs help
shifting
Balances
everyone else
and
themselves
Wants balance
now
Need flexibility
to balance
activities
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Generational Diversity
Generational Challenges We Face in the Workplace
Poor communication
Decreased productivity, quality, & innovation
Misunderstood attitudes, relationships & working
environments
Less engaged coworker
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Generational Diversity
On-the-Job Challenges
Traditionalists and
Boomers generally do
not question or
challenge authority.
Xers and
Millennials have
been taught to
speak up.
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Generational Diversity
On-the-Job Challenges
Xers and Millennials
Prefer electronic communication.
Do not like meetings.
Many have not developed listening skills.
Traditionalists and Boomers
Prefer face-to-face communication.
Boomer bosses like to have regular (at least one) meeting each week with employees.
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Generational Diversity
Bridging the Generation Gaps
Getting along with Traditionalists
Honor the chain of command
Value the legacy they have built
Value their experience
Appreciate their dedication
Communicate one-on-one
Learn the corporate history
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Generational Diversity
Bridging the Generation Gaps
Getting along with Boomers
Show respect
Choose face-to-face conversations
Give people your full attention
Learn the corporate history
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Generational Diversity
Bridging the Generation Gaps
Getting along with Xers
Get to the point
Use email
Give them space
Get over the notion of dues paying
Lighten up
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Generational Diversity
Bridging the Generation Gaps
Getting along with Millennials
Challenge them
Ask them their opinion/collaborate
Encourage finding a mentor
Provide timely feedback
Lighten up
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Generational Diversity
Bridging the Generation Gaps
Remember that all generations want:
To be treated fairly
Work that provides personal satisfaction
Employers who understand personal lives are
important
Work that is valued by employers and customers
A clear sense of purpose from employers
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Generational Diversity
Bridging the Generation Gaps
Remember the Golden Rule?
“Treat others as you would like to be
treated.”
Change it to the Platinum Rule
“Treat others as they would like to be
treated”
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Generational Diversity
Action Plan
What changes will you make based upon what you
have learned today?
–Relationships
–Work environment
–Rules
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Generational Diversity
Contact Information
Edward Barrett Senior Director Strategy 8710 Earhart Lane SW Cedar Rapids, Iowa 319.841.4395 [email protected]