Genera&on  Switch:  How  to  Transfer  Boomer  Brilliance  to  Tech-­‐Savvy  New  Hires    

 December  13,  2012  

Brought  to  you  by:  

Housekeeping  

o  Twi.er  Hash  Tag:  #gltrain  o  At  any  8me  during  the  next  hour,  if  you  would  like  to  submit  

a  ques8on,  just  look  for  the  "Ask  a  ques8on"  console.  The  presenters  will  field  your  ques8ons  at  the  end.    

o  If  you  have  any  technical  difficul8es  during  the  webinar,  click  on  the  Help  bu.on  located  below  the  slide  window  and  you’ll  receive  technical  assistance.  

o  And  finally,  aIer  this  session  is  complete,  we  will  be  e-­‐mailing  you  a  link  to  the  archived  version  of  this  webinar,  so  you  can  view  it  again  or  share  it  with  a  colleague,  and  a  GovLoop  training  cer8ficate.  

Today’s    Speakers  

Andrew  Krzmarzick  Community  Manager  GovLoop    

Jeffrey  Vargas  Chief  Learning  Officer  Commodity  Futures  Trading  Commission  

Lauren  Concklin  Marke8ng  Analyst  General  Services  Administra8on  

Company

LOGO

GENERATIONAL SWITCH:

HOW TO TRANSFER BOOMER BRILLIANCE TO TECH-SAVVY NEW

HIRES! Jeffrey Vargas

Chief Learning Officer, U.S. Commodity Futures Trading Commission

Company

LOGO

GENERATIONAL SWITCH:

*Disclaimer: The following presentation and the content thereof is based on the opinions and research of Jeffrey Vargas, and do not represent the opinions

of the Federal Government or the U.S. CFTC.

Jeffrey Vargas Chief Learning Officer,

U.S. Commodity Futures Trading Commission

WHAT’S ON TAP FOR TODAY?

1. Overview of the Four Generations in the Workplace

2. How to Address Knowledge Transfer through Generational Lens

3. Identify the Role of Technology in Workplace

CAVEATS

*Please Note: There will be generalizations made during the presentation.

Generalizations by definition are not true of everyone, but provide a useful framework for discussion.

WHAT DOES YOUR WORLD LOOK LIKE?

PROGRESS DIAGRAM

Traditionalists Baby Boomers Generation X Generation Y

Knowledge is my

currency

Hello! I will be your boss in a few years, are you

ready?

TRADITIONALIST

§  Born before 1944 §  Between 40-50 million §  Less than 10% of the workforce §  Believers in Organizational Hierarchy §  Logical and Sequential §  Believers in Process §  WYSIWYG’s

Knowledge is my

Currency!

BABY BOOMERS

§  Born 1946- 1964 §  78 Million Strong §  Largest Cohort of Government

Employees §  Kings & Queens of Political Savvy §  Lead by “Group Consensus” §  Challenge Authority §  Defined by Work, Defined by Past

Accomplishments §  Competitive §  Perks are Important

GENERATION X

§  Born 1965-1979 §  50 million §  Independent Workers

(not tied to Group Think) §  Distrustful of Organizations §  Intent on Balancing Work & Life §  Technologically Savvy §  Interested in Results over Process §  Communication Skills Lacking §  Organizational Truth Tellers

(self appointed)

GENERATION Y

§  Born 1979 – 2000 §  80 Million §  Driven, Entrepreneurial &

Impatient §  Most Educated Generation §  Most Technologically Savvy

Generation §  Most Programmed Generation §  Lacks Leadership Experience §  Trouble Dealing with Adversity

- IB Graduate - Undergrad in 3 yrs. -  Pursuing Masters -  Business Owner -  World Traveler -  Great Daughter

CONSIDER LOOKING AT KNOWLEDGE TRANSFER THROUGH A GENERATIONAL LENS

Challenges?

Opportunities?

KNOWLEDGE TRANSFER

HOW YOU CAN PROMOTE KNOWLEDGE TRANSFER FROM BOOMER TO OTHERS

§  Create a culture that celebrates and rewards the sharing of knowledge

§  Speak to a boomers legacy - not how they are to help you meet your needs

§  Give boomers credit for “creating” the knowledge transfer program, let them “own it” at some level.

ROLE OF TECHNOLOGY

§  Game Changer – gives voice to generation y; meets the educational desires of all generations.

§  Real-Time Accessibility – Offers Information that is quick to find, easy to access, accurate, relevant, enjoyable, and has great utility.

Millennials

Gen X

Boomers

Traditionalists

83%

68%

50%

20%

INSIGHTS

Source: Generational Differences Presentation, Anna Abbey & Sharon Ridings, Environmental Protection Agency, March 2011 Pew Study, 2010

Percentage Who Slept with Phones Nearby

Replicate Skills of Workers

§  Create a knowledge transfer “onboarding” and “off-boarding” initiative §  Built a business case for the program using some

of the principles of risk management §  Invite Generation X to lead it; invite Generation Y

to support it

§  Create/utilize a knowledge transfer system

§  Pilot program, market results – internally/externally

Studies

C ESA

Platforms

BOLD SUGGESTIONS

§  Meet with your CLO, discuss your thoughts and ideas regarding knowledge transfer

§  Be proactive and “test” MOOC (Massive Open Online Courses); educational offering through: Itunes University, Khan Academy, EdX and Cousera

§  Offer to serve in a reserve mentoring role

WEBINAR PARTICIPANTS What Should You: §  Start Doing §  Stop Doing §  Continue to Do

Final Thought

Be willing to take the lead, and help create the change you want to see. Effective knowledge transfer has to happen out of want, not just need (your need). Seek to partner with a boomer and unleash your true potential – knowledge transfer always happens in a context of real trust.

Online  Learning  is  the  Future  

GENERAL  SERVICE  ADMINISTRATION  (GSA)  MODERNIZATION  OF  TRAINING  

GSA  is  changing  the  way  you  take  training  

Travel  required  

Government-­‐wide  Goals  �  Expand  Travel  Management  knowledge  �  Educate  on  required  travel  regulations,  policies  and  procedures  �  Improve  the  use  of  government  mandatory  travel  programs  by  

explaining  the  use,  benefits,  selection  processes  and  related  responsibilities  

Desired  Outcomes:  �  Reduce  travel  mistakes  �  Enable  agencies  to  realize  efficiencies  and  savings  

   

Old  Processes   New  Processes  Training  registra&on  process  is  manual  and  paper-­‐based  

Training  registra&on  process  is  electronic  

Student(s)  complete  a  paper  registra8on  form  and  either  fax  or  scan  and  email  the  form  to  Travel  Training  staff.  

Student(s)  complete  online  form  and  submit  using  the  state  of  the  art  LMS  system.  

Travel  Training  staff  manually  enter  registra8on  data  into  a  legacy  Path  lore  learning  management  system,  an  excel  spreadsheet  mailing  list,  and  update  the  number  of  students  per  course  in  another  spreadsheet.  

Students  will  enter  any  addi8onal  registra8on  data  into  the  LMS  solu8on.  Course  counts  and  mailing  informa8on  will  be  stored  in  the  LMS.  

 Travel  Training  staff  manually  processes  registra8on  payment  and  tracks  the  payments  in  another  excel  spreadsheet.  

Students  will  have  the  op8on  to  make  an  electronic  check  or  credit  card  payment.  The  LMS  solu8on  will  work  with  an  e-­‐commerce  solu8on.  

Old  Processes   New  Processes    Limited  Web-­‐based  Training  Capabili&es  

 Maximally  Prac&cable  Web-­‐based  Training  Capabili&es  

Web-­‐based  training  is  currently  hosted  in  a  separate  learning  management  system:  OPM’s  LMS.  

 Training  will  be  hosted,  tracked  and  accessed  through  the  LMS  solu8on.  

 Travel  training  must  go  through  a  vendor  to  make  simple  content  updates,  troubleshoot  issues,  and  must  manually  register  students  in  the  OPM  LMS.  

The  LMS  solu8on  will  support  the  training  registra8on  and  record  course  comple8on  informa8on  (Web-­‐based  courses  will  have  automa8c  comple8on  data  compiled  while  instructors  must  enter  comple8on  data  for  students).    

Old  Processes   New  Processes  Limited  Repor&ng  Capabili&es   Improved  Repor&ng  Func&onality  and    Capabili&es  The  current  legacy  Path  lore  repor8ng  capabili8es  do  not  allow  for  any  meaningful  repor8ng.  

 The  LMS  solu8on  provides  standard  and  custom  repor8ng  capabili8es.  

Data  must  be  manually  extracted  monthly  and  cross-­‐referenced  with  our  regional  finance  database  to  pull  all  informa8on  together.  

New  repor8ng  func8onality  will  eliminate  manually  extracted  reports  and  allow  for  quicker  repor8ng  to  regional  finance  database.  

 Financial  tracking  is  manual  and  financial  reports  must  be  manually  reconciled.  

New  repor8ng  func8onality  will  eliminate  manually  financial  reports  and  allow  for  streamlined  reconcilia8on.  

 Data  repor8ng,  that  connects  which  agencies  are  taking  which  courses  and  contribu8ng  x  dollars  of  revenue,  is  manual.  

Repor8ng  func8onality  will  permit  reports  to  be  customized  to  allow  for  reports  by  federal  agency  (including  their  enrollment,  courses  taken  and  contribu8ng  dollars  or  course  fees).  

Data  repor8ng  tracking  par8cipant  numbers  for  each  course,  loca8on,  and  quarter  are  manual  and  must  be  compiled  each  quarter/annually.  

Automated  data  repor8ng  tracking  by  par8cipant  numbers  for  each  course,  loca8on,  and  8me  period  (quarterly/annually).  

 Revenue  data  is  manually  tracked.  

 Revenue  data  more  efficient  with  increased  repor8ng  func8onali8es.  

Modernization  

�  Kick  off  course:  Travel  Basics:  How  to  obtain  travel  authorization,  how  to  book  my  travel,  and  how  to  complete  a  travel  authorization.      Uses  techniques  borrowed  from  the    video  game  industry  to  engage  learners.      �  2nd  Course  (February/March):    How  to  attend  a  conference:  The  course  is  designed  to  educate  travelers    on  Federal    Travel  Regulations  and  ethical  guidance  as  it    pertains    to  attending  a  conference  on  TDY.    

   

Why  choose  GSA  for  Training?  �  Over  28  year  of  subject-­‐matter  experience  

�  One-­‐stop  shop  for  up-­‐to-­‐date  travel  courses  

�  Transitions  away  from  tools  like  Presenter  and  Captivate  and  moving  towards  Flash  –  interactive  technology  

�  Introducing  new  materials  and  teaching  techniques  to  move  away  from  outdated  learning  tools  

GSA’s  new  Training  is  set  to  launch  January  of  2013!