Service

Contractors

Julia Albaugh, Chelsea

Doughan, Kara Nguyen, &

Gabi Baldwin

What

is a

serv

ice

contr

act

or?

Anyone who provides

a product or service for an exhibitor.

Historically called decorators Every aspect of an

event

General Service

Contractors

GSC are hired by show

management & exhibitors to

handle general duties to

produce a show

Duties include:

Installing & dismantling

Creating & hanging signage

Laying carpet

Providing booth/ stand furniture

Mate

rial

Handlin

g

Delivery of exhibit

materials from dock to

assigned location

Removing empty crates

Returning crates at the end of an

event fro “re-crafting”

Delivering materials back

to dock for carrier loading

Also called “Drayage”

GSC

The most important services offered is to hire

and manage labor: Standing contracts with

union workers & tradespeople Knowing how to hire

enough labor based on

their show They move freight in and

out of the facility Manage flow of trucks in

and out Overseeing storage

Speci

alt

y Serv

ice

Contr

act

ors

Services Include: Account management On site coordination Pipe and drape

Registration areas Booth set up and take down Planning, layout, & design of exhibit area Carpet and furniture Backdrops

Interface with labor unions Entry area Offices Transportation

services Material handling Customer service Rigging Exhibitor kit Customer brokerage and dealing with internationality

Trade Unions

Community members that are

hired to help set up and tear

down

Local laws and policies dealing

with trade unions

“Is it a right-to-work state?”

Yes: the organizer is free to hire/ skilled

workers are not required to be in union

No: aware of repercussions with using

trade unions

Exh

ibit

or

Appoin

ted

Contr

act

ors

EA

C’s

Direct competitors of GSC Travels with exhibitor Build long term

relationships with the client Relationship marketing

Funct

ional A

reas

GSC are like small businesses, organized

into functional areas Different departments

that support a common activity

The department that

controls is usually the

GM or the CEO

Specia

l Service

Contra

ctors

Deals with specific area of

show, whereas the GSC is

more generic

Audio Visual

Business services

Catering

Cleaning services

Communication

Photography

Security

Etc.

Future Trends

Healthy relationships

between SC and plannersCompetitive pricing &

flexible contracts will build

lasting relationships

Preferred suppliers

programs

Multiple locations at once

Case Studies

Real life events and how it

relates to the textbook

Conce

rts GSC are used

in many

different

types of

concerts

Small venues

Large concert

halls

Multiple

1,000 arenas

And other

special

concert

locations

Ship

rocke

d

Shiprocked is a type of

special event concert

“The ultimate rock music

cruise ship experience”

Shiprocked video

Weddin

gs

Service

Contractor

s needed

for Kim K’s

Wedding

Entry A

reas

Planning, layout &

design of area

Carp

et

and

Furn

iture

Florist

Catering

Fashion Shows

The Victoria Secret Fashion Show

On both coasts there is a live

stream of the fashion show where

models and other famous people

gather to witness it for the first time.

Setup:Location The furniture inside

Hors’doeuvres & drinksLightingStreaming the event

From laying down the floor to setting up chairs. There are many aspects that go into making an event great:

Runway

Lights

Surround sound

Making sure everything is ready to go

Being prepared for an unexpected event

http ://www.youtube.com/watch?v=XM9W0tYR7Lg

Sport

ing E

vents

Sporting Events Video

Olym

pic C

losin

g

Cere

mony

Closing Ceremony Video

Quiz Tim

e Five questions

multiple choice

Please put your

first and last

name

Must all be correct

to be entered into

a raffle

To win a $5.00 gift

card to ORANGE

LEAF

We will announce

the winner on

Wednesday

Quiz Q

uestio

ns

1. What type of events use

service contractors?A.) Concerts

B.) Weddings

C.) Sporting events

D.) All of the above

2. What is the purpose of a trade

union?

A.) To help work an event

B.) To set up and tear down

C.) To work with community

members

D.) Both A and C

Quiz Q

uestio

ns

3.) Which one of the

following is a service

contractor?A.) Florist

B.) Electric company

C.) Decorator

D.) Both A and C

E.) All of the above

Quiz Q

uestio

ns

4. What is the difference

between a EAC and GSC?A.) EAS’s travel and GSC

don’t

B.) GSC set up booths

C.) EAC’s don’t have as

good relationships with the

client

D.) GSC built long term

relationships with the client

Quiz Q

uestio

ns

5. Which is the most

important service offered

by a general service

contractor?

A.) Drayage

B.) Decorating

C.) Hire and manage labor

D.) Utilities

THE END.