8/8/2011

1

…where creativity meets functionality!

User Support Peer Group Session

Ready…Set…StartStart your e-learning engines!!!

Questions were ask about the following:• E-learning objective(s)• Creativity• Budget• Resources• Delivery method• Effectiveness

User Support Peer Group Session

8/8/2011

2

Submission:Craig Huggart

Project Title:Finding the Document or the Expert in 90 Seconds or Less

Firm Name:Bradley Arant Boult Cummings LLP

Craig Huggart – Trainer

Target Audience:Entire Firm

E-Learning Objectives:

To paint a picture of how attorneys could use Hummingbird DM to quickly find a document or an expert.

Budget:Used Existing Resources

Resources Used:

Captivate

Delivery Method:

Firm Intranet

8/8/2011

3

Submission:Tony Hartsfield

Project Title:Question from Assessment Exercise

Firm Name:Bryan Cave LLP

– Senior Analyst, Learning Systems

Target Audience:Secretaries

Questionnaire – Screenshot 1

8/8/2011

4

Questionnaire – Screenshot 2

E-Learning Objectives:

Assess basic Word skills of firm secretaries.Sample Question: Modify Style by example.

Budget:Used Existing Resources

Resources Used:

Snagit, Captivate, UniversitySite

Delivery Method:

Accessed through UniversitySite webpart on SharePoint site.

E-Learning Effectiveness:

The assessment committee wanted to revise an older module on basic Word skills. New assessments have fewer questions (usually less than ten). All secretaries are required to pass, and compliance is part of their annual review.

Outcomes:• Most feedback from the audience was positive, reinforcing core skills andmany learned more effective ways to accomplish daily tasks.

• Prep sessions were used as vehicles for additional teachable moments.• Assessments force our development team to fine-tune our documentationto match the desired mastery of skills.

8/8/2011

5

Submission:Michelle Spencer

Project Title:X Files

Firm Name:Bracewell & Giuliani LLP

‐ Training Manager

Target Audience:Entire Firm

8/8/2011

6

E-Learning Objectives:• Educate users about XML files being received and conversion risks• Make people aware of proper conversion procedures (was very early on when we didn’t really trust blindly using the Compatiblity Pack from Microsoft withoutchecking what the effects would be on the file)

• Inform the firm about our Office 2007 project plans

Budget: Used Existing Resources

Resources Used: PowerPoint (to create our BGU template)CaptivateGoogle, Photoshop (to make Bill Gates green with antenna)The Newspaper Clipping Image Generator

http://www.fodey.com/generators/newspaper/snippet.aspCoolText Graphics Generator (for glowing X Files text)

http://cooltext.com/

Delivery Method: Sent link to file via e-mail and posted in Tech Tip on Firm Portal

E-Learning Effectiveness:

This was our first foray into a more creative approach to delivering information. Our users really liked it. Some of the nerdier ones especially liked the X Files theme. If I can explain that XML = Extensible Markup Language and you think it’s entertaining enough to comment, then that’s a win. We received several comments from attorneys that it was exactly the information they needed in an entertaining format. That to me equals complete effectiveness in the law firm environment

Questionnaire - Page 4 of 4

environment.

8/8/2011

7

Submission:Charlotte L. Washington

Project Title:Introducing Room Service

Firm Name:Sheppard, Mullin, Richter & Hampton

– Manager of Technology Services

Target Audience:All Users

Click Here to Play

E-Learning Objectives:This E-Learning module served as an introduction to the concept of E-learning to our attorneys and staff. The module introduces Jennifer (our virtual trainer), as she takes our users on a tour of Room Service, the firm’s e-learning platform. She educates the users on what they should expect when using any of the firm’s eLearning courses as well as providing detail on how to access the modules, etc. We prefaced this module by sending a set of ear buds to everyone, attached to a gift card from “Jennifer”. The module and the virtual trainer were a big hit.

Resources Used: Snagit, Captivate, UniversitySite

Delivery Method: Delivered on the firm’s intranet.

Budget: CodeBaby was used to produce the training avatar.Captivate was used to produce the moduleAdobe Soundbooth was used for the sound recording and editing.

8/8/2011

8

E-Learning Effectiveness:

The module was not only very effective but also proved to be a great success. Our goal was to introduce the concept of e-learning to our users in a fun, non-threatening way. The avatar, Jennifer, has become a part of the Sheppard Mullin training family, and has also been a featured “speaker” at our Partner’s meeting and retreat. Even when our users are not particularly excited about new training, they look forward to seeing p y g, y gJennifer and having her introduce the lessons.

While the attached slides represent the e-learning module itself, we are most excited about Jennifer’s introduction which more effectively shows the use of the avatar. Jennifer serves as the trainer whose voice is featured in the Captivate lessons which follow. Since we have a number attorneys and staff who are relatively new to virtual training, it was important that we set the stage for future learning in an innovative and inspiring way.

Submission:Jennifer Zanieski 

Project Title:Desktop Upgrade Overview

Firm Name:McKenna Long & Aldridge LLP

– Application Services Manager

Target Audience:All Firm Members

8/8/2011

9

E-Learning Objectives:Provide the users a general knowledge of the new features of the new Windows 7 / Office 2007 desktop

Overview of Key FeaturesOverview of Windows 7Understanding the Ribbon and the Quick Access Toolbar - Office 2007Additional Office 2007 menusDocument Check – Check the Health of Your DocumentsAdditi l R A il bl t YAdditional Resources Available to You.

Resources Used: PowerPointCamtasia StudioArticulate

Budget:Existing Resources

Delivery Method: Launched via LMS

E-Learning Effectiveness:

This training was delivered to users prior to receiving their new desktop. It was mandatory that everyone take it. After they received their new desktop, legal staff was provided with opportunities to take additional instructor led training. In addition, we provided end users with additional e-learning modules on the entire MS Office Suite. They could take the these modules before or after receiving their new desktop

Questionnaire - Page 4 of 4

new desktop.

Overall, we found that by providing them with just in time training to get them started was effective . When they went into instructor led training, we are able to focus on the detailed training of the new features of the applications. We did provide the users other tools such as Microsoft’s Interactive Guide to assist them in locating features.

We received excellent feedback from all levels of employees but especially the attorney’s liked the ability to take training when they wanted to.

8/8/2011

10

Submission:William J. Smith

Project Title:Training to New Heights – Video Tutorials

Firm Name:Sandberg, Phoenix, and von Gontard PC

– Learning and Development Coordinator

Target Audience:All Firm Members

8/8/2011

11

E-Learning Objectives:All Sandberg Phoenix members are part of the Training to New Heights Program which is a long-term training program for attorneys, paralegals, legal secretaries and administrative staff to keep up-to-date on firm procedures, enhance technology skills, and improve communication skills in order to meet our client service goals. In addition to our current training venues, we are adding a series of short video tutorials which we believe you will thoroughly enjoy and further enhance your software skills.

Resources Used: MacBook ProMac Application – ScreenflowMac Application - iWebUniversitySite

Budget: $1,600 for MacBook and SoftwareAll video development and production is done in-house

Delivery Method: UniversitySite and Intranet WebSite

E-Learning Effectiveness:

The firm’s eLearning videos have transformed classroom training into an on-line knowledge management resource for our shareholders, associates and administrative staff with time saving efficiencies and at a tremendous cost savings. Our training and development team have applied the fundamentals of learning with a creative visual course plan that has far exceeded the expectations of our members and is another enhancement

Questionnaire - Page 4 of 4

to our “Training To New Heights Program.” One of our shareholders commented “We could market these videos to other firms.”

John SandbergManaging Partner