GBS EventGlobal Business Services Conference

GBS Investor Conference

& Awards 2019

Make an Impact...Change a Country Leave a LegacyRe-Imagining 2030

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Global Business ServicesConference 2019Re-Imagining 2030

The annual Global Business Service sector event looks forward to your participation to aid in shaping and stimulating the African economy, and in doing so positively transforming the social and economic framework of tomorrow.

Make an Impact…Change a Country…Leave a Legacy

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The world needs a new heroAfrica is home to 1.3 billion people. That’s 17% of the world’s population. By 2050, that number will grow to over 26% of the world’s occupants. If the world stands idly by and does nothing, there will be too many people for the rest of the global population to support.

To meet this challenge BPESA, the GBS sector body and trade association along with national government partners, the dti and local provincial and city partners in Durban, KwaZulu Natal invite you to attend the 2019 GBS Investor Conference and Awards event to share in the exchange of ideas and experiences that will inform Government policies, initiatives and investment going forward. With a focus on the 2030 sustainability goals; reduce Poverty, Inequality, and Unemployment the GBS sector in South Africa has put up its’ hand in a solutions-oriented approach to positively impact these pressing challenges.

Dynamic engagements and thought-leadership approaches will be shared by globally renowned Executives expressing how they believe we should address issues such as Talent engagement, Employee financial wellness, Youth financial literacy and Next Gen Leadership to increase the financial health of Africa and secure the future of our global, digital economy.

Investors from across corporate North Americas, Australia, the United Kingdom and beyond have been invited to attend and play their part by enabling Africa to secure its ‘fair share’ of the Global Business Services market – an outcome we believe will be more easily realised once the world understands the dynamism that Africa has to offer.

This conference is the main event in the 2019 / 2020 calendar for the Global Business Services Sector in Africa, however, the far-reaching implications of this event will affect many industry sectors across the continent and impact the lives of millions of Africans for years to come.

Now is the time of connectedness and the world needs to act ‘as one’ if we are to meet this emerging crisis. We believe this platform offers that opportunity – we look forward to seeing you there.

7:30am

Registration, coffee and networking

8:15am

Opening Session • KZN Value Proposition video / TIKZN Video of the Province • Welcome to Durban and KZN: Mayor Mxolisi Kaunda • Short Economic Delegate Overview, Support for the Sector: KZN EDTEA MEC Nomusa Dube • Keynote Address: Minister of Trade and Industry Ebrahim Patel.

9:00am

The Trust economy Keynote Address: Philipp Kristian Diekhöner, OxytocinGroup The ubiquity of the digital economy has disrupted traditional management and leadership models. Trust is placed more and more in data, social networks and one’s peer group. This keynote address unpacks the implications for leadership in the digital economy and looks at how trust will be earned and retained.

09:45am

New Markets, New Horizons: The Potential of Africa Africa is home to 17% of the world’s population. By 2050, that number will grow to over 26%. This panel discussion explores the potential for inclusive growth on the African continent, enabled by its human and economic potential. Keynote address by Disebo Moephuli (CEO, SBSA Corporate and Investment Banking, South Africa) Panel discussion facilitated by Dr Martyn Davies (Managing Director of Emerging Markets & Africa, Deloitte)

• Disebo Moephuli (CEO, SBSA Corporate and Investment Banking, South Africa) • Christopher Wood (Trade and Investment South Africa, TISA) • Dr Kate Philip (Trade and Industrial Policy Strategies)

10:30am

Networking Break and Exhibition Viewing

11:00am

Impact Sourcing: Unlocking South Africa’s Human Potential for Inclusive Growth Young people in South Africa offer a distinctive customer service experience that makes for a highly competitive and compelling proposition to end users in English-speaking markets across the world. Most of these young people are the product of impact sourcing, a practice that was first adopted in South Africa and that has evolved to become the global benchmark for socially responsible and economically sustainable sourcing. This session will explore how impact sourcing is serving to unlock the people potential of South Africa while spotlighting the power of women in shaping the economy. Interviews and panel discussions facilitated by Maryana Iskander (CEO Harambee Youth Employment Accelerator)

• Interview with Jon Yarlett (Intelligent Sourcing) • Panel discussion with:

o Lizelle Strijdom (Career Box) and one candidate o Ilze Hess (Merchants) and one candidate o Brandon Aitken (Webhelp) and one candidate o Judy Robison (UCademy) and one candidate

• Fireside chat with Mark Chana (CCI) and Zondwa Mandela (Mandela Legacy Foundation) • Interview with Farah C. Fortune (Founder & CEO, African Star Communication)

12:30pm

Lunch Break, Networking and Exhibition Viewing

13:30pm

South Africa’s Value Proposition in the Digital Age South Africa has a compelling value proposition that has been well received by end users and BPOs in the main English-speaking source markets including the UK, US, Canada, and Australia. Building on this success, the value proposition has recently been refined to present the emerging digital capabilities and strong ITES capabilities in the country. This discussion shares work on South Africa’s transition into the digital economy and to highlight where and how South Africa distinguishes itself as a location for digital and BPO service delivery. Panel interview facilitated by Peter Ryan (Ryan Strategic Advisory)

• Stephan Malherbe (Chairman: Genesis Analytics) • H. Karthik (Partner: Everest Group) • Malebo Mmabitje-Thompson (Deputy Director General: Industrial Financing Division, the dti)

14:30pm

Networking Break and Exhibition Viewing

15:00pm

Public-Private Partnerships for New Job Creation Exploring how closer collaboration between the private and public sector has already led to increased foreign investment and economic growth – demonstrated in South Africa’s Presidential Jobs Summit Framework Agreement and other public-private partnerships focused on stimulating new job creation. Panel discussion facilitated by Tanya Cohen (PPGI)

• Yunus Hoosen (Head: Invest SA) • Sandile Gwala (CEO SoluGrowth) • Happy Ntshingila (Chairman, CoAcitvate) • Rudi Dicks (South African Presidency)

16:00pm Closing

8:00am

Registration, coffee and networking

8:30am Opening Session “Transitioning into a Digital Economy” Keynote Address: Prakash Hinduja, Chairman of Hinduja Group, Europe This keynote address shares the journey of Hinduja Group, which employs more than 130,000 people across the world, in transitioning to a new digital economic order.

9:00am

Social Progress, Digital Connection, and Financial Access: Unlocking Economic Opportunity Unlocking the value of the African continent requires providing digital and financial access to all its people. This panel discussion engages key role players at the forefront of efforts to “Connect Africa” and explores the relationship between a country’s social progress and its economic performance and prosperity. Panel discussion facilitated by Reshaad Sha (CEO: Liquid Telecom South Africa)

• Standard Bank • Shaneel Bachoo (Research Specialist: IQ Business) • Martin Grunewald (Executive Head: Payments Business, BankservAfrica) • Mimi Omokri (Head of Business, Sub-Saharan Africa, Uber)

10:00am

Networking Break and Exhibition Viewing

10:30am

Good for Business, Good for Impact: Case Studies Domestic and international investors who deliver export services from South Africa discuss their experiences of doing business in South Africa, and their views on what has made them grow their investments. Representing different industry verticals and areas of specialization, these cases studies provide evidence of real value creation and impact: Case study presentations facilitated by Reshni Singh (Director Global Business Services, the dti) and Evan Jones (Group Strategy Director, Harambee and Chairman, BPESA) Case Study presenters:

• Terry Boynes (Partnership Director, Capita Customer Management UK and O2 Partnership) • Rachel Dabydoyle (Head of Alternate Delivery Solutions, Hogan Lovells), Iain Brown (Head,

Legal Analyst Team, Ashurst), and Janet Taylor-Hall (CEO Cognia Law) • Jackie Naughton (Founder and CEO: BYC Group) • Sandile Gwala (Founder and CEO, SoluGrowth)

12:00pm

“Human and Robotic Capital: A Good Partnership?” Keynote Address: Agesan Rajagopaul, McKinsey & Company The unknown impact of automation and robotic processes and service delivery instills fear and concern in the hearts and minds of many executives worldwide. This keynote address presents the findings of research into the impact of emerging technologies, making the case for the co-existence of robotic and human capital in the future world of work.

12:30pm

Lunch Break, Networking and Exhibition Viewing

13:30pm

Re-Imagining 2030: Unpacking Key Enablers for Growth South Africa has a new vision for the Global Business Services Sector, building on the understanding informed by the work delivered by Genesis Analytics as part of the South Africa in the Digital Age initiative (SADA). This interactive workshop session engages executives and subject matter experts in discussion to identify and prioritize the key enablers required to unlock growth at scale in the market for Globally Traded Services. Interactive workshop facilitated by Andy Searle (CEO: BPESA) Panel discussion followed by breakout sessions with feedback

• Human Capital – Clayton Williams (BPESA EXCO, Chief Skills Officer) • Government Support - Reshni Singh (Director, Global Business Services: the dti) • Market Expansion – Gareth Pritchard (CEO: BPESA Western Cape) • Digital Capabilities – Deon Scheepers (Executive: Customer Engagement, Pivotal Data) • Constructing Eco Systems – Stephen Shields (Harambee)

15:00pm

Networking Break and Exhibition Viewing

15:30pm

Master Class: Explore Data Science Academy The Explore Data Science Academy present this Master Class on Data Science, Data Engineering and Machine Learning. Facilitated by practitioners who have solved difficult real-world problems, this Master Class contextualizes the role of Data Science in the digital economy and offers an ideal introduction for Executives to the key concepts and applications of Data Science. The Explore Data Science Academy are also sponsoring one employee from one of the participating companies a free Data Science course at their Academy in 2020!!

16:30pm

Closing

18:30pm

Global Business Services Industry Awards & Closing Banquet Dinner Celebrating the talent and capability of our industry and a special performance from South Africa’s national pride, the Ndlovu Youth Choir, who last month captivated a global audience as finalists on America’s Got Talent.

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9GBS Investor Conference and Awards Participation and Attendance Tickets

Bookings of 10 or more delegates / guests qualify for a 10% discount on the package price. To sign up as a BPESA Member and qualify for the membership rate,please visit the BPESA website :https://www.bpesa.org.za/become-a-member/membership-categories.html

Event BPESA Member Ticket Rate Non BPESA Member Rate

AGM (Paid-up BPESA Members only) - N/A

Conference

Conference Day 1 1,800.00 3,000.00

Conference Day 2 1,800.00 3,000.00

Conference Both Days 3,200.00 5,400.00

Launch Cocktail and People Awards 350.00 580.00

Local Stakeholders Cocktails - 250.00

Investor Dinner (by invite only) 1,750.00 N/A

Closing Banquet Dinner & Company Awards

Single Seats 850.00 1,600.00

Tables of 10 7,500.00 15,000.00

Full event Ticket Package : Per Person for all events (excluding by invite only events)

4,000.00 7,500.00

Should you have any queries, please engage Traci Freemantraci@bpesa.org.za / +27 (0) 83 657 3112

Make an Impact...Change a Country Leave a Legacy