gartner symposium/itxpo the world’s most important ... · uthe cio and business process and...

Léo Apotheker, CEO, SAP AG

Alan Matula, CIO, Shell International

2009The world’s most important gathering

GARTNER SYMPOSIUM/ITXPO

THE WORLD’S MOST IMPORTANT GATHERING OF CIOs AND SENIOR IT EXECUTIVES

2–5 NOVEMBERCANNES, FRANCE

GARTNER.COM/EU/SYMPOSIUM

BALANCING COST, RISK AND GROWTH

Register by 4 September 2009 and save 500

TO REGISTER, CALL +44 20 88792430 | or visit gartner.com/eu/symposium2

Balancing Cost, Risk and GrowthThe next 12 months will be among the most difficult of your career as a business technology executive. In contrast, the past 12 months have been painful but, in a way, straightforward. The global recession meant you did two things: You cut enterprise costs and mitigated risks in a volatile environment. Most attention was on costs. While cost optimization is never easy, it provided most of us the luxury of a singular focus.

Now it gets complicated. As economic indicators stabilize and even point upwards over the coming

months, IT strategists must strike a complex but critical balance. For most, initiatives to reduce enterprise costs, streamline processes and increase productivity will continue unabated. Likewise, you’ll still need to ensure business decision-makers have the intelligence and systems necessary to address risk, including new risks associated with having cut too much. Finally, you must now refocus on preparing for growth and all the investments needed to emerge from the economic downturn with a stronger competitive advantage than you had going into it.

To further complicate matters, you have to do all this with leaner resources — both human and capital — than most organizations have seen in many years. This is our “new normal” as set by the recession, a durable and lower baseline for how we evaluate projects and invest our limited resources. You also have to plan when to shift the cost, risk and growth balance. Timing will be critical; Symposium/ITxpo will show you how.

Jeffrey MannResearch VP and Symposium/ITxpo Conference Chair, Gartner

The next 12 months will be among the most difficult of your career as a business technology executive.been painful but, in a way, straightforward. The global recession meant you did two things: You cut enterprise costs and mitigated risks in a volatile environment. Most attention was on costs. While cost optimization is never easy, it provided most of us the luxury of a singular focus.

Now it gets complicated. stabilize and even point upwards over the coming

The next 12 months will be among the most difficult of your career as a business technology executive.been painful but, in a way, straightforward. The global recession meant you did two things: You cut enterprise costs and mitigated risks in a volatile environment. Most attention was on costs. While cost optimization is never easy, it provided most of us the luxury of a singular focus.

Now it gets complicated. stabilize and even point upwards over the coming

2Overview

3The Value of Symposium

4Keynotes

5The CIO Program

6-11IT Leader Agendas

12Maximizing Your Symposium Experience

13ITxpo

14Team Program/About Gartner

15Event Hours

16Registration

Contents

Symposium/ITxpo 2009 is specifically designed to deliver the insights, tools and relationships you’ll need to get through what may be the toughest year of your career. We’ll have a laser focus on how all facets of business technology, across every IT leadership role in the organization, can help you balance cost optimization, risk mitigation and a return to growth. Make sure you are uniquely prepared to be the leader your organization needs now — the leader Symposium/ITxpo will create.

Overview

The World’s Most Important Gathering of CIOs and Senior IT Leaders 3

200 Sessions and Workshops

Who Should Attend

1. Immediate return on investment.

2. Deliver more with less.

3. 360° coverage.

4. Intensive education at an excellent value.

5. The breadth of Gartner expertise in one place.

6. Benefit from others’ experience.

7. Efficient vendor access.

8. Tracks aligned to your job role.

9. Everyone in your organization can benefit.

10.Unplug and get inspired.

TOP 10 REASONS CIOS TELL US WHY THEY ATTEND SYMPOSIUM/ITXPOTOP 10 REASONS CIOS TELL US WHY THEY ATTEND SYMPOSIUM/ITXPO

Benefits of Attending

The Value of Symposium

Attend Symposium and experience:

The Value of Symposium


The Keynotes

The KeynotesMastermind Interview KeynotesSymposium/ITxpo invites the most influential executives and leading minds in the business to sit down with our analysts and talk in-depth, live, about their business, products, thoughts on the future of IT, perspective on key trends such as cloud computing, corporate strategy and more. It’s not the prepared presentation you’ll find elsewhere. These are hard-hitting interviews designed to get real answers to tough questions.

Alan Matula, Executive Vice President and Group CIO, Shell International

for Shell, transforming IT into a more

For complete biographies please see: gartner.com/eu/symposium


Léo Apotheker is CEO of SAP AG,

For complete biographies please see: gartner.com/eu/symposium

Gartner Analyst Opening KeynoteAs global economies steady, priorities shift to growth. But there will be no return to normal. The new normal demands dramatic changes in what it takes simply to run the business, let alone continuing to innovate and responding to still-volatile market conditions. Today, you face daunting challenges and will need superior vision and leadership to succeed in the coming year. An ensemble of Gartner’s greatest minds will deliver an evocative perspective that will set the stage for a powerful week. We’ll explore breakthrough approaches for pressing imperatives in the era or new normal and examine the strategic implications of fast-evolving technologies and trends.


Customize Your Agenda

gartner.com/eu/symposium

Alan Matula, CIO, Shell International


The CIO Program

Visionary. Actionable. Interactive.

The CIO Program at Symposium will be:Actionable, providing information and tools for the choices you face nowValuable, expanding your thinking, accelerating your decision making and enabling you to test your ideas Practical, based on the experiences of working with more than 3,000 CIOs and presented in a peer to peer environmentEfficient, delivering all of this in an event that recognizes the value of your time and commitment to attend the event– CIO exclusive sessions with Gartner analysts and industry

thought leaders– Workshops concentrating on making decisions in your context

and providing a context for gaining the insight from your CIO peers

– A CIO exclusive lounge and work area that enables you to meet with your peers and remain productive while at the event

Peer Learning and Relationships Leadership in the First Person: A CIO Case StudyCIO Panel: Preparing for the RecoveryWorkshop: CIO LeadershipWorkshop: IT Strategy for Large EnterprisesWorkshop: Scenario Planning — Seeing Around the CurveWorkshop: Proven Practices in IT Service Management and Shared Services

To view the full agenda, visit: gartner.com/eu/symposium

Symposium agendas are subject to change.

Insights, Tools and Relationships

Sessions

Get more from your time at Symposium: What the CIO needs to know — Fast.With so much to cover at Symposium, we recognize CIOs desire to cover more ground quickly. ‘Focus on IT Leader’ sessions allow you to receive an executive summary covering two key IT roles in one hour and ‘Net IT Out’ sessions offer the essential updates on key hot topics, with an opportunity to ask the questions you want answered. Exclusive to CIOs, these sessions aim to give you a head start and ensure that you don’t miss key information that will help you succeed.

The CIO and Applications and Portfolio Management LeadersThe CIO and Business Intelligence and Security and Risk Management leadersThe CIO and Business Process and Enterprise Architecture LeadersThe CIO and Infrastructure and Operations and Sourcing leader

Net IT Out: Cloud Computing Net IT Out: Business Patterns

Some sessions may be exclusive to CIOs.


There are only three kinds of software solutions businesses need: ones that deliver business value better, ones that deliver business value faster and ones that deliver business value cheaper. The best ones do all three. Application leaders need to figure out how to provide this trifecta of software solutions in an increasingly complex development and management environment. From SOA to mashups to SaaS to cloud computing, the road to truly valuable software — solutions with worth you can prove — is difficult but navigable.


Symposium/ITxpo 2009 Tracks and SessionsTo help you find the content that’s right for you, we’ve organized the Symposium tracks according to 8 leadership roles. Each role-based track includes dozens of targeted sessions and networking opportunities you need to transform your organization’s IT strategies. These tracks are a great place to start and by using the online Agenda Builder tool, you can further customize your experience according to your needs, goals and priorities.

Peer Learning and RelationshipsEnd-User Case Study Panel: Been There, Doing That: Case Studies in Applications Overhaul

Sessions

Application Development & Integration and Business Applications Marketplaces

ITxpo Theater sessions include:

SOA, Composites, Integration

IT Leader Agendas

The Applications Agenda



IT Leader Agendas

The Business Intelligence and Information Management Agenda

The world’s business environment has changed dramatically in the last year. CIOs and their leadership teams need to adapt to new business models, manage changes in business processes, make knowledge workers more productive and exploit information (both inside and outside the firewall) as a strategic asset.

Exceptional leadership is needed for five key initiatives: 1) Business intelligence and performance management 2) Enterprise content management 3) Social software and collaboration 4) Enterprise information management5) Data management and integration.


Peer Learning and Relationships

Credit Suisse. Managing Portal Projects with a True Business Case

Sessions

Business Intelligence & Data Management & Integration and Content, Collaboration & Social Software Marketplaces


The world’s business environment has changed dramatically in the last year. CIOs and their

and outside the firewall) as a strategic asset.

2) Enterprise content management 3) Social software and collaboration 4) Enterprise information management5) Data management and integration.

“Symposium is the much appreciated injection of strategic thoughts and concepts, that keep you going for the rest of the year.”

CIOs will either provide the leadership and investment that these initiatives require to transform their business, or their business will be operating in the dark using outdated information, tools, skills, processes and business models.


Improving business processes consistently ranks as the most important priority for CIOs and is a top priority for Symposium attendees this year. That’s not surprising, as process excellence contributes to a number of other business priorities, including customer acquisition and retention, risk management, worker productivity and, of course, the critical act of cost optimization. Our volatile macroeconomic environment highlights the importance of business process improvement and, for some enterprises, regaining control of critical processes will be a matter of survival.

Insights, Tools and RelationshipsSessions



SessionsPeer Learning and Relationships

Case Studies in Flexible EA Planning for Complex Organizations

EA Effort

Enterprise architects in best-practice organizations are responding to today’s challenging environment by using the tools of strategy to manage IT costs while providing a platform for innovation. By moving beyond the “old school” obsession with granular standard setting and instead focusing on information exchange and business process management, enterprise architects are learning to love social computing and user-centric technology, not see them as threats. In addition, enterprise architects’ holistic, business-first perspective is helping to supercharge the development of new business models and provide more precise measures for business value delivery.

Enterprise Architecture Marketplace


The Enterprise Architecture Agenda

The Business Process Improvement Agenda

Business Process Management Marketplace


IT Leader Agendas To view the full agenda, visit: gartner.com/eu/symposium


IT Leader Agendas

The Infrastructure & Operations Agenda

I&O: Data Center, IT Operations and Client Computing



and Operations

the Data Center and IT Operations Management Marketplaces on the

I&O: CommunicationsNetworking and communications technologies and services are the lifeblood of successful organizations. Yet, like in all areas of IT today, the business is demanding cost-optimized network services that are flexible (e.g. MPLS), provide process improvements (e.g. unified communications) and increase worker productivity (e.g. mobile applications and solutions). Communications leaders must continue to drive business priorities through the application of these communications technologies.


Enterprise Networking and Communications Marketplaces


Combine virtualization, consolidation, automation and cloud computing — and throw in a recession — and you’ve got

the makings for huge expectations of cost savings delivered by infrastructure and operations (I&O) leaders. Of course, you also can’t falter when it comes to improving service quality and increasing agility. And what about upgrading those aging PCs? Such is the plight of today’s I&O leaders.


Sessions

SessionsPeer Learning and Relationships


The irony of great security, risk management and business continuity programs is that they’re appreciated by the business only when something goes wrong or, ideally, a great wrong is averted. Part of this is the immature treatment of these disciplines, but part of it lies in security and risk management leaders’ failure to clearly define and articulate the business value of what they do. You need to create a proactive program that appropriately addresses risk, meets compliance requirements and is directly linked to business performance.

Security and Risk Marketplace


IT Leader Agendas

Program and portfolio management leaders have extraordinary influence over what actually gets done in business technology — or, at least, you should. After all, it’s your job to value, prioritize and then see through your enterprise’s key initiatives. In today’s challenging economic environment, valuing, prioritizing and seeing through projects and programs is more challenging than ever and requires new approaches.

Program and Portfolio Management Marketplace

ITxpo Theater sessions include: Gart


Sessions


Management

Insights, Tools and RelationshipsSessions


Reporting and Management Framework at EuroclearOlivier Nijland, IT Risk Manager, Euroclear

The Program & Portfolio Management Agenda

The Security & Risk Management Agenda



IT Leader Agendas

The Sourcing & Vendor Relationships AgendaThe only nice thing about a recession is the shift to a buyer’s market. Are you capitalizing on that? This is a natural time to refresh your sourcing strategy and reassess your sourcing engagements with strategic vendors and service providers, to clearly understand whether or not you’re getting out of those relationships what you’d expected. It’s also time to consider the wide variety of alternative sourcing models emerging in the market (e.g. SaaS, infrastructure utilities), to see if they would fit your needs as well or better.


Sessions

Outsourcing and IT Services Marketplaces



Managing Multisourcing — Fostering Cooperation, Collaboration and CompetitionPer-Ola Ostreus, Director IT Supplier Management, Tetrapak

Focus on Key IndustriesMany organizations face very specific challenges unique to their industry. Using the expertise of Gartner’s Industry Advisory Services, tailored sessions, industry case studies, workshops and networking opportunities have been designed to exclusively answer key issues related to your industry.

Recommended agendas available on Agenda Builder for the following industry verticals:

Financial Services — Banking and InsuranceGovernmentManufacturingEnergy and UtilitiesHealthcareHigher EducationDefence

Business ObjectivesCut operating costsImprove business processesIncrease workforce productivityBuild a responsive and flexible organizationManage riskAttract and retain customersEffective change managementRevenue growth

Hot TopicsEmerging trends and technologies Cloud computing Governance and compliance Consumerization, Web 2.0 and social software Green IT Modernization

Customize Your Agenda

gartner.com/eu/symposium


The beauty of the Symposium experience is that it blends a mixture of session types with opportunities to interact with our analysts, your peers and some of the world’s leading solution providers.

Gartner SessionsIn more than 200 sessions, analysts present their most up-to-date research in person. Ask your questions, hear audience feedback and get the complete picture directly from the source.

Great DebatesThe future is inherently uncertain. Uncertainty leads to debate. No one likes to engage in a bit of friendly jousting more than a Gartner analyst. In these lively sessions, Gartner analysts battle it out on today’s most controversial topics and in doing so offer some of the event’s most insightful, honest and well-rounded assessments.

Scenarios: See Tomorrow TodayA feature of the Symposium session line-up, Scenarios set the stage for what’s coming in a technology or service area for the next several years. Based on the best available data and forecasting from the industry’s most respected analysts.

No one can predict the future, but the more informed you are, the more possibilities you’ve considered, the better prepared you’ll be. Maverick sessions delve into worthwhile “what if” scenarios to give you an informed perspective on what’s ahead.

Contract Negotiation ClinicsImproving your negotiating position, getting better terms and conditions and negotiating the best pricing are all critical sourcing initiatives in this critical time. These contract negotiation clinics will help position you to negotiate the best possible deal on your IT contracts.

Insight and Tools

Peer Learning and RelationshipsWith 3000 of the most influential IT executives at Symposium, there is no better opportunity to learn from and share best practices with professionals who share your biggest challenges.

WorkshopsWorkshops give you a chance to roll up your sleeves and start to apply Gartner’s advice to your own situation. Hear what others have to say and share your views in a hands-on learning environment.

All end-user attendees at Symposium/ITxpo are invited to register for a Gartner Analyst/User Roundtable. These 60-minute discussions, moderated by a Gartner analyst, offer valuable peer-to-peer exchange on issues integral to your business. Visit gartner.com/eu/symposium to learn more about this year’s sessions.

An invaluable opportunity to learn about a recent implementation first-hand from those involved, End-User Case Studies run throughout the event. Hear the presentation and put your questions directly to the IT executives leading the initiatives.

Maximizing Your Symposium Experience

Personal Analyst Advice

Meeting individually with Gartner analysts is a key benefit for those attending Symposium/ITxpo. Bring your issues. Talk one-on-one or as a small group with an unbiased Gartner expert. Get the highly qualified advice you and your business needs to plan intelligently. Reserve up to three 30-minute sessions. Visit gartner.com/eu/symposium to learn more — and to sign up.


Vendor InsightsOn the ITxpo Showfloor, you’ll have access to a broad range of best-of-breed providers and up-and-comers, conveniently arranged by marketplace. You’ll see real-world examples of how organizations like yours are using vendor products and also participate in hands-on demonstrations. The atmosphere is low-hype, the focus on technologies powering new efficiencies and profitability. Meet face-to-face with senior representatives with high quality product knowledge and insights who can tell you the full potential of their products and services. Visit the stands, marketplace theaters, Solution Provider Sessions and Learning Labs for the information you need to make better decisions.

ITxpo Marketplace Theaters: Immersion LearningJoin our Premier Sponsors in ITxpo marketplace theaters for fast-paced presentations on product announcements, case studies, road maps and product visions. You’ll also hear from Gartner analysts on Magic Quadrants focused on many of the ITxpo marketplaces.

An attendee favorite, Learning Labs immerse you in intense, 30-minute super-tutorials. Join other attendees while you sit at a designated workstation working with an instructor to test, explore and understand features of the industry’s emerging products.

Confer privately with sponsors in a 30-minute pre-arranged meeting that will advance your projects and your relationships, wherever you are in the buying cycle. Pre-event appointment requests will be available soon.

Magic QuadrantsWhat better way to work ITxpo than armed with the insights of relevant Gartner Magic Quadrants? Each analyst-led ITxpo Theater Session on the Showfloor will focus on a Magic Quadrant related to one or more of the ITxpo marketplaces.

Solution Provider SessionsThese valuable 45-minute sessions give sponsors a chance to explain their products and services with practical case study insights. These are some of the market’s most fascinating solutions. You get real-life stories about those who have deployed them successfully — their strategies, challenges and results.

Premier Sponsors

AppianArchitecting the Enterpriseat rete agArcSightAT&TAutonomyAvocent LANDeskBe InformedBrazil IT

BTCAFadataHarte-Hanks Trillium SoftwareInteractive IntelligenceLombardiNTT CommunicationsOPNET TechnologiesOrange Business Services

Pallas AthenaPlanviewSpring WirelessSquiz UKTietoUC4 Software GmbH VisionWavesZyLAB Technologies

ITxpo

Become a Sponsor — Increase Your ExposureHigh-Impact Exhibit Opportunities! Call: +44 1784 267456 or E-mail: [email protected]

Sponsors include*:

*As of 23 June 2009


Team Program/About Gartner

“ A great networking event where I am able to get real technology insight and trends.”

Gartner is independent and unbiased.

The world’s leading companies rely on Gartner.

We are the source others quote when they seek an authority.

Gartner’s proprietary investment tools quantify IT decisions.

Why Gartner?

More heads. More understanding. More Savings.Optimize your presence at Symposium/ITxpo by sending five or more attendees and having team meetings during the week. One person can’t fully experience more than 200 sessions, news-making keynotes and the vast array of technology solutions on-site, or absorb information pertinent to each leadership role. Teams can capture everything the organization needs and return to the office with a comprehensive plan. The Symposium Team program lets you bring five or more team members and save, plus benefit from a host of valuable perks.

Hold Your Team Meeting at Symposium/ITxpo This Year!

Symposium Team Discount Offers:5 for the price of 410 for the price of 815 for the price of 12

or

Team Benefits

TO REGISTER, CALL +44 20 88792430 | or visit gartner.com/eu/symposium The World’s Most Important Gathering of CIOs and Senior IT Leaders 15

Event Hours

Event Hours Sunday Monday Tuesday Wednesday Thursday

Registration 17:00 – 20:00 07:30 – 20:00 07:45 – 19:30 07:45 – 20:30 08:00 – 13.30

Keynotes 14:00 – 15:15 10:00 – 10:45 10:00 – 10:45

Sessions 09:00 – 18:00 08:30 – 18:00 08:30 – 18:00 08:30 – 13:15

Gartner Analyst 12:00 – 18:00 09:00 – 17:30 09:00 – 17:30 08:30 – 12:00 One-on-One Meetings

ITxpo 18:00 – 20:00 12:00 – 19:30 12:00 – 20:30

ITxpo Receptions 18:00 – 20:00 17:30 – 19:30 17:30 – 20:30

Client Advisory Board

Symposium/ITxpo operates with the advice and support of a number of end user representatives who help ensure that the content and direction of the event fits the needs of our intended audience. We would like to thank the following people for their ongoing advice:

Adam Banks, SVP, Head of Technology Office, Visa EuropeFrank Bieser, CIO, HEROLD Business Data GmbHStephen Chiang, CIO, Bedell GroupPaulo de-Sa, VP, Services, Unilever

Bjorn Henrik Moshuus, Corporate IT Director, Elopak ASKlaus Hoeffgen, CIO, Delvag Luftfahrtversicherungs-AGAndre Schwob, Head of EMEIA Procurement, Ernst & YoungColin Shenoy, CIO International Operations, GMAC Financial Services

For a full list of advisors and more information on our advisory board, please visit the website: gartner.com/eu/symposium

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PARTNER

MEDIA PARTNERS

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If so you could be eligible to join our exclusive SymClub loyalty program. Membership is attained for delegates that attend three consecutive Symposium events and offers a wealth of benefits both pre-event, on-site and post-event.

• Priority One-on-One Analyst Bookings• Special Champagne Lunch with Gartner Executives• Exclusive SymClub Lounge• Priority Seating at Keynote Sessions

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Why Register Early?Save $500 on the standard price

Priority Gartner Analyst One-on-One Meeting, booking with the analyst of your choice

2009The world’s most important gathering of CIO’s and senior IT executives




2–5 NOVEMBERCANNES, FRANCE

gARtNER.COM/EU/SyMpOSiUM

Online: gartner.com/eu/symposiumCall: +442088792430E-mail: [email protected]

How to Register

Registration Rates Early Bird Price: €3750 (offer ends 4 September 2009)

Standard Conference Price: €4250Public Sector: €3090 (All rates above exclusive of French VAT @ 19.6%)

Gartner Clients: We also accept Gartner Symposium Tickets in full payment, please contact your Gartner Account Manager for details before registering.

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Orlando, USA 18–22 October 2009Cannes, France 2–5 November 2009

Symposium/ITxpo WorldwideTokyo, Japan 11–13 November 2009Sydney, Australia 16–20 November 2009

gartner symposium/itxpo the world’s most important ... · uthe cio and business process and...

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