gartner it infrastructure, operations & management...

Leverage your investment in virtualization further.

Align I&O more closely to the needs of the business.

Manage aging infrastructures and the challenges of IT modernization.

Prepare for the new age of mobile services.

Determine if and when to transition to cloud computing.

Become a top-notch service-delivery organization.

Achieving IT Operational Excellence: Exploiting Virtualization, Cloud Computing and Other Emerging Technologies

June 13 – 15 • Orlando, FLgartner.com/us/iom

Gartner IT Infrastructure, Operations & Management Summit 2011

Early-bird savings. Save $300 when you register by April 18 at gartner.com/us/iom.

2 Register by April 18 and save $300.

Energize. Modernize. Transform. The path to IT operational excellence starts here Deliver what your business needs: agility, speed, ROI There are fundamental changes taking place in today’s new normal. A host of emerging infrastructure and operations technologies, along with dramatic shifts in workforce demographics, is impacting the way I&O operates now and through the next few years. But virtualization, cloud computing, fabrics, data center modernization, a relentlessly mobile workplace and the explosive growth in data storage are just pieces of a larger future that is quickly unfolding. How will these rapidly developing technologies and trends impact your plans for operational excellence, especially now, when I&O executives are expected to deliver more growth and innovation to the business with the same or even fewer resources? Discover the answers at Gartner IT Infrastructure, Operations & Management Summit, June 13 – 15, in Orlando. See how the dynamic delivery of IT services across the business is within your reach.

What does the future hold? In five years, enterprise data is expected to grow 650%.

On-demand access to conference content

Now included in your conference fee: Our Web-based Gartner Events On Demand is available to attendees—free—for one year. Get every analyst session, as well as select solution provider sessions, with video synchronized to PowerPoint slides.

Hot topics• Building the private cloud• Optimizing fabrics for virtualization• Obtaining real value from ITIL• Cloud storage • Leveraging the value of CMDB/CMS• Virtualization and the data center network• Increasing data center capacity and efficiency in a smaller space• Unified communications and collaboration • Network management: tools, trends and best practices• Storage virtualization• Organizing and staffing IT infrastructure and operations• Data center and infrastructure investments for hosted virtual desktops• Rearchitecting data recovery• Plotting the future of mobile devices

3Visit gartner.com/us/iom or call 1 866 405 2511.3

Why you need to attend in 2011 Tight budgets. Shorter change cycles. Growing demand. Despite these ongoing challenges, the need to pursue IT operational excellence is even more of a priority. See which next steps your I&O organization must take to enable the enterprise growth your business demands.• Maximize virtualization across the entire IT environment—servers, clients,

storage and networks.• Know which cloud computing model—private, public or hybrid—is your best bet.• Get ahead of changing workforce demographics.• Identify the emerging technologies with the fastest ROI and the greatest

impact on I&O.• Align I&O acquisition strategies more closely to your enterprise cost structure.• Simplify the management of the burgeoning storage infrastructure while

satisfying demanding SLAs.• Respond to aging infrastructures and the challenges of data center

modernization with the latest best practices and technology innovations.• Understand social networking’s impact on IT operations.• Select the best computing and communication tools for your employees.• Prepare for the impact of the all-wireless office on IT.• Adopt a forward-looking, pragmatic approach for supporting your enterprise’s

top business priorities.• Get a clearer picture of fabric computing and create a realistic vendor strategy

for the next five years.

IT professionals responsible for:• IT infrastructure• IT operations• The data center• Storage• IT architecture• Mobility management• Facilities• Business continuity• Disaster recovery• Networking• Unified communications

Business executives:Those interested in strengthening the business through improved IT services

Table of contents

Who should attend

2 Summit Overview 3 Benefits of Attending 4 Keynotes 5 Meet the Analysts 6 Analyst-User Roundtables 7 Track Descriptions 8 Agenda at a Glance10 Session Descriptions 18 Solution Showcase19 Registration

Real, live learning When hundreds of motivated business and IT decision makers get together, great things happen. You’ll find the atmosphere at Gartner IT Infrastructure, Operations & Management Summit charged with the kind of excitement that yields big ideas and actionable solutions—a dynamic learning experience that’s impossible to create on your own. For two-and-a-half days, you’ll discuss, explore and debate today’s hottest I&O topics from every angle. Where else do you have access to 25 I&O analysts who are in the forefront of the field?


Gartner Keynotes

Ten Critical Trends Impacting I&O in The Next Five YearsPresenter: David J. Cappuccio, Managing Vice President

Strategic planners have long realized that efficient planning must be accomplished by looking from the outside in. Internal trends, market trends and societal trends are rapidly converging, and many of these will dramatically affect your infrastructure and operations planning. Discover which ones you should keep in your line of sight over the next five years and track with a critical eye.

IT Operations Management: Critical Factors in Your Future SuccessPresenters: John Enck, Managing Vice President; David M. Coyle, Vice President

IT operations is undergoing significant changes to help the business grow. It is expected to be innovative and agile while also achieving higher levels of availability, meet compliance requirements and reduce per-unit service delivery costs. What’s more, it is faced with the challenge to implement and manage new technologies, such as virtualization, composite applications and cloud-based services, as well as investing in ITIL and process improvements. Given this broad mixture of demands and opportunities, where should IT operations management invest time and energy, and how should it measure business value? Find out more about the actions you need to take to ensure future success.

An I&O Perspective on Megavendors: Why Everything You Thought You Knew About the Vendors and Market Is WrongPresenter: Carl Claunch, Vice President and Distinguished Analyst

Market consolidation continues. New alliances have formed, old pacts have shattered and existing providers have jumped into new categories. What’s more, many of the tacit rules under which these providers once operated have been discarded. The implications of these changes are significant. What were at one time considered sound vendor choices may now be risky. Here’s a critical overview of the seismic changes that have occurred in the market, designed to help you fine-tune your vendor strategy so that you can mitigate risk and maximize value.

Ten Hot Take-Aways in Infrastructure and OperationsPresenters: Mike Chuba, Vice President; David M. Coyle, Vice President

Over the two-and-a-half days of the conference, participants will be exposed to critical trends, relevant scenarios, proven best practices and plenty of practical insight. But how do you apply it all? Our closing keynote provides the answers. We’ll identify and summarize the conference’s key strategic and tactical take-aways, along with a wealth of actionable advice, so that you’ll hit the ground running upon your return to the office.

Very informative. Concise delivery of real issues and concerns.

5Visit gartner.com/us/iom or call 1 866 405 2511.

Meet the Analysts

IT Operations

Data Center, Servers and Storage

Virtualization and Cloud

Mobility, Networking and Communications

Ronni J. Colville Vice President and Distinguished Analyst

Sheila ChildsDirector

John Enck Managing Vice President

David M. Coyle Vice President

George Spafford Director

Ken DulaneyVice President and Distinguished Analyst

Bob HafnerManaging Vice President

John P. MorencyVice President

Debra Curtis Vice President

Mark FabbiVice President and Distinguished Analyst

Timothy ZimmermanPrincipal Research Analyst

Philip DawsonVice President

Thomas J. Bittman Vice President and Distinguished Analyst

Nik SimpsonDirector

Mark A. Margevicius Vice President

Cameron Haight Vice President

Ted Chamberlin Vice President

Chris Wolf Vice President

Donna Scott Vice President and Distinguished Analyst

David J. Cappuccio Managing Vice President

Dave RussellVice President

Mike ChubaVice President

Stanley Zaffos Vice President

Carl Claunch Vice President and Distinguished Analyst

John R. PhelpsVice President

What sets us apart?For more than 30 years, Gartner analysts have been the trusted advisors to many of the world’s largest and most demanding organizations. Every year, our I&O analysts are involved in more than 15,000 client interactions. Collectively, they share 740 years of industry experience. Take advantage of the real-world insight they bring to today’s I&O challenges.

We’ve identified this year’s I&O analysts by practice area. In addition to conference sessions, you’ll have plenty of opportunities to interact with them in a variety of stimulating settings, including analyst-user roundtables, workshops and one-on-one sessions.

Analyst one-on-ones

A one-on-one session is worth the price of admission, all by itself. Roll up your sleeves with a Gartner analyst and explore the best ways to move forward on the critical issues you currently face. At the end of these private, 30-minute consultations you’ll walk away with actionable solutions.


Analyst-User Roundtables

Analyst-user roundtable sessions:

Preparing the WAN for Cloud Communications

Virtualization and Private Cloud Computing

Big Data: Do You Have It, and What Are You Doing About It?

Journey to Wherever You Are Going

Hosted Virtual Desktops

Managing the Movement From Virtualization to the Cloud

Dealing With the Invasion of Consumer Technology

Optimizing Asset Management in the Data Center

Backup/Recovery Modernization

Virtualization: What’s Next

Best Practices in Data Center Design and Retrofit

Storage Infrastructure Modernization

Successful Strategies for Virtualization in the Public Sector

ITIL Implementation Best Practices and Lessons Learned

Green IT and the Data Center

Data Center Storage and Networking Architectures

Best Practices in CMDB

Analyst-user roundtables provide a relaxed setting where you can share real-life experiences with your peers on a range of hot-button topics. Gartner analysts moderate and add relevant research and user experiences to the discussion. Share best practices and find new and informed insight on issues that matter. Analyst-user roundtables are restricted to end users only, and limited to approximately 12 participants each. (Preregistration is required.)

Spoke directly to the issues I’m dealing with. Great info and insights.


Optimizing IT Operations for the FutureThe management of infrastructure and operations is the largest component of the IT budget and integral to the availability and performance of business systems. This track offers practical advice on process frameworks such as ITIL, managing staff for optimal results, leveraging social networking and how to run IT operations like a business.

Deriving Second-Generation Benefits From VirtualizationDiscover how virtualization technology can be maximized across the entire IT environment—servers, clients, storage and networks. Assess various technology platforms, today’s array of vendor choices in products and services, best practices, trends and more.

Leveraging Cloud Computing Opportunistically and Strategically Get expert advice on if, when and how to make the transition to cloud computing, and which model—private, public or hybrid—makes sense for you. Plus, lessons learned from early adopters, insight into vendor options and strategies, and a look at future trends.

Key Innovations and Best Practices to Modernize Your Data CenterData center managers must deliver a highly available, secure, flexible data center infrastructure, which serves as the foundation for the business’s mission-critical applications. But in so doing, they grapple with a long list of factors from technology selection to the explosive growth in storage requirements. This track addresses those factors in full and explores an array of technology innovations.

Managing Mobility and Communications Discover how to successfully adapt to the needs of a more decentralized, remote and mobile workforce, and why managing mobility—a top priority for all I&O organizations—will be one of the biggest cultural challenges that I&O executives face over the next five years.

Agenda tracks

Meet the challenges of modernization, transformation and convergence with our five-track ROI-focused agenda. Strategic guidance, tactical how-to’s, critical insight, proven best practices—everything you need to more effectively manage and optimize the delivery of IT services to the business.

Track Descriptions

• 50 analyst-led sessions

• New hot-topic track: Managing Mobility and Communications

• New Gartner research unveiled

• ROI-focused content designed to deliver immediate results

• Actionable insights on linking business and IT strategies

• Foundational, advanced, tactical and strategic sessions

• End-user case studies from early adopters

• Two business-case building workshops: one focused on unified communications, the other on IT disaster recovery modernization. (Seating is limited, preregistration is required.)

• Ample opportunities for actionable networking

• Industry best practices, metrics and how-to recommendations

• Advanced guidance beyond the just-getting-started phase

• Four thought-provoking keynotes

• Private analyst one-on-one sessions

• 17 analyst-user roundtables

• Sponsor showcase with 40-plus solution providers

• Solution provider sessions

Summit highlights

By 2015, six vendors will account for at least 50% of private cloud computing revenue.

Will the right cloud providers be on your shortlist?

8 Register by April 18 and save $300. 9Visit gartner.com/us/iom or call 1 866 405 2511.

Agenda at a GlanceGartner IT Infrastructure, Operations & Management Summit 2011

Sunday, June 123:00 p.m. Preregistration

4:00 p.m. W1. Workshop Building a Strategy and Business Case for Unified Communications Bob HafnerThis workshop provides attendees with a framework, a high-level road map, and examples for building a strategy and business.

W2. Workshop Building an IT Disaster Recovery Modernization (IT-DRM) Business Case John P. MorencyNew technologies and enhanced business demands are driving IT disaster recovery modernization (IT-DRM).

Monday, June 137:00 a.m. Registration and Breakfast

8:00 a.m. Welcome Address

8:15 a.m. K1. Gartner Keynote Ten Critical Trends Impacting I&O in the Next Five Years David J. Cappuccio

9:30 a.m. K2. Gartner Keynote IT Operations Management: Critical Factors in Your Future Success John Enck, David M. Coyle

Track A Optimizing IT Operations for the Future Track B Deriving Second-Generation Benefits

From Virtualization Track C Leveraging Cloud Computing Opportunistically and Strategically Track D Key Innovations and Best Practices to

Modernize Your Data Center Track E Managing Mobility and Communications

10:45 a.m. A1. Achieving the Vision of Data Center Automation Donna Scott, Ronni J. Colville

F S

B1. From Virtualization to Cloud Computing Thomas J. Bittman

F S

C1. DevOps: The Cloud Operating Model Cameron Haight

F S

D1. Storage Scenario: Getting to Underwhelmed Dave Russell, Stanley Zaffos

F S

E1. Unified Communications and Collaboration Scenario: Are We There Yet? Bob Hafner

F B S

11:45 a.m. Attendee Lunch and Solution Showcase Dessert Reception

1:45 p.m. A2. My Service Catalog Is My Salvation! Debra Curtis A S

B2. Having Your Cake and Eating It Too: How Desktop Virtualization Can Be Used to Lower Costs and Increase User Satisfaction Mark A. Margevicius

A S

C2. Is Your Network the Weak Link in Cloud Computing? Mark Fabbi

A P

D2. The Server Scenario: Riding the Server Technology Roller Coaster Carl Claunch, Mike Chuba

F S

E2. The Mobile Scenario: A New Age of Mobile Services Ken Dulaney

A S

3:00 p.m. Solution Provider Sessions and Case Studies

4:15 p.m. A3. Technical Insights Building an Infrastructure Cost Model Nik Simpson

F P

B3. Exploring the Optimization of Fabrics for Server Virtualization and Cloud Philip Dawson

F S

C3. Bring the Storage Cloud to Your Data Center Stanley Zaffos

D3. Future Data Centers: How to Increase Capacity and Improve Efficiency in a Much Smaller Space David J. Cappuccio

A P

E3. Debunking the Myth of the Single-Vendor Network Debra Curtis, Mark Fabbi

F P

5:30 p.m. A4. How to Obtain Real Value From ITIL George Spafford F P

B4. Technical Insights Server Virtualization and Mobility: The VM Is the Least of Your Worries Chris Wolf

A P

C4. Choosing Colocation Services: Strategic, Tactical or Practical? Ted Chamberlin

F P

D4. Wrestling Control: Power Strategies for Data Life Cycle Management Dave Russell, Sheila Childs

F B S

E4. Best Practices for Implementing an Enterprise Wireless LAN Timothy Zimmerman

A F S

6:30 p.m. Solution Showcase Evening Reception

Tuesday, June 147:00 a.m. Registration

7:00 a.m. Birds-of-a-Feather Networking Breakfast

8:00 a.m. K3. Gartner Keynote An I&O Perspective on Megavendors: Why Everything You Thought You Knew About the Vendors and Market Is Wrong Carl Claunch

9:00 a.m. Solution Provider Sessions and Case Studies

10:15 a.m. A5. Social Networking’s Impact on IT Operations David M. Coyle

A S

B5. External or Heterogeneous Storage Virtualization: What It Does and What It Does Not Stanley Zaffos

C5. Building the Private Cloud Thomas J. Bittman A P

D5. Backup Redefined: Rearchitecting Data Recovery Dave Russell

A P

E5. Network Management: Tools of the Trade, Trends and Best Practices Debra Curtis

F P

11:15 a.m. Attendee Lunch and Solution Showcase Dessert Reception

1:15 p.m. A6. The Four Ws of CMDB: What, Why, When, Where and How Ronni J. Colville

F B P

B6. Data Center and Infrastructure Investments Needed for Hosted Virtual Desktops Philip Dawson, Mark A. Margevicius

A P

C6. Technical Insights Stuck Between Stations: From Traditional Data Center to Private Cloud Chris Wolf

A P

D6. Best Practices in Data Center and Server Consolidation John R. Phelps, Mike Chuba

F P

E6. The Strategic Effect of the All-Wireless Office on IT Operations Timothy Zimmerman

A B S

2:30 p.m. Solution Provider Sessions

3:45 p.m. UE1. Gartner-Invited End-User Case Study UE2. Gartner-Invited End-User Case Study UE3. Gartner-Invited End-User Case Study UE4. Gartner-Invited End-User Case Study UE5. Gartner-Invited End-User Case Study

4:45 p.m. Solution Provider Sessions and Case Studies

5:30 p.m. A7. Vintage Versus Radioactive Data: Challenges of Long-Term Data Retention Sheila Childs

F B S

B7. Virtualization and the Data Center Network Mark Fabbi

A P

C7. Technical Insights External Cloud Provider: Selection Criteria Nik Simpson

F B P

D7. Uptime All the Time Donna Scott F P

E7. Pocket Power: Plotting the Future of Mobile Devices Ken Dulaney

A S

6:30 p.m. Hospitality Suites

Wednesday, June 157:00 a.m. Registration

7:00 a.m. Birds-of-a-Feather Networking Breakfast

8:00 a.m. A8. IT Can’t Be Mature Unless I&O Is Mature John Enck F B S

B8. Recovery-as-a-Service (RaaS): The Hype and the Reality John P. Morency

A P

C8. Bringing Cloud to Earth for I&O: Practical Advice and Implementations Donna Scott

A S

D8. Best Practices for the Design and Implementation of Critical Data Center Facility Systems John R. Phelps

F P

E8. The Computing and Communications Tools Your Employees Need Bob Hafner

F S

9:15 a.m. Solution Provider Sessions and Case Studies

10:00 a.m. A9. Optimizing Release Velocity George Spafford, Ronni J. Colville

A P B

B9. The State of Virtualization and Cloud Management Cameron Haight

F P

C9. Finding the Cheese: Navigating the Cloud Infrastructure Services Maze Ted Chamberlin

F S

D9. Is a Radical Server Right for You?: Replacing x86 With ARM, MIPS, ATOM et al Carl Claunch

F S

11:15 a.m. K4. Gartner Keynote Closing Locknote: Ten Hot Take-Aways in Infrastructure and Operations Mike Chuba, David M. Coyle

Build your own customized agenda online Use our convenient Agenda Builder to custom-create your own conference curriculum prior to the event. Complete details at gartner.com/us/iom.

Agenda guidance To help you navigate the breadth and depth of our conference agenda, we’ve identified track sessions by area of interest and by expertise level.

Targeted content • Foundational: Lays the groundwork

for a firm foundation, regardless of the I&O area in which you work.

• Advanced: Takes your skills and expertise to the next level.

• Strategic: Supports your strategic decision making and long-term planning.

• Practical: Enhances your tactical skills with how-to’s and lessons learned.

Cost Optimization. Focuses on the best ways to optimize budget spending in 2011 and beyond.

Sessions include: A3, A4, A7, A8, A9, B1, B4, B8, C5, C6, D3, D4, D5, D6, E3, E4, E5, E6, E7.

Emerging Technologies. Highlights emerging and potentially game-changing technologies.

Sessions include: A1, A7, A9, B1, B2, B3, B4, B7, B8, B9, C1, C2, C5, C6, C7, C8, C9, D1, D2, D4, D5, D9, E1, E2, E4, E5, E6, E7, E8.

Best Practices. Presents I&O best practices rich in tactical information for immediate application.

Sessions include: A1, A2, A3, A4, A5, A6, A7, A8, A9, B1, B2, B3, B4, B6, B7, B9, C1, C2, C4, C5, C6, C7, C8, C9, D3, D4, D5, D6, D7, D8, E3, E4, E5, E6, E7, E8.

Technical Insights: Infrastructure & Operations. Provides detailed, technically oriented guidance. Designed specifically for IT technologists.

Sessions include: A3, B4, C6, C7.

Recommended agendas

Best practices

Emerging technologies

Cost optimization

Technical insights

F Foundational

A Advanced

P Practical

S Strategic

B Business

Exceeded my expectations regarding learning and contacts. As a new Gartner client, I’m already seeing the ROI.

Agenda as of March 9, 2011 and subject to change. June 13 – 15 • Orlando, FL • gartner.com/us/iom


Preconference workshops*W1. Building a Strategy and Business Case for Unified Communications

This workshop provides attendees with a framework, a high-level road map, and examples for building a strategy and business case for unified communications.

Bob Hafner, Managing Vice President

W2. Building an IT Disaster Recovery Modernization (IT-DRM) Business Case

New technologies and enhanced business demands are driving IT disaster recovery modernization (IT-DRM). At this workshop, you’ll develop a business case that can help justify the implementation of a new IT-DRM strategy. Additionally, you’ll learn the key success factors of IT-DRM and work with peers to share best practices and lessons learned.

John P. Morency, Vice President

KeynotesK1. Ten Critical Trends Impacting I&O in the Next Five Years

Strategic planners have long realized that efficient planning must be accomplished by looking from the outside in. Internal trends, market trends and societal trends are rapidly converging, and many of these will dramatically affect your infrastructure and operations planning. Discover which ones you should keep in your line of sight over the next five years and track with a critical eye.

David J. Cappuccio, Managing Vice President

K2. IT Operations Management: Critical Factors in Your Future Success

IT operations is undergoing significant changes to help the business grow. It is expected to be innovative and agile while also achieving higher levels of availability, meeting compliance requirements and reducing per-unit service delivery costs. What’s more, it is faced with the challenge to implement and manage new technologies, such as virtualization, composite applications and cloud-based services, as well as investing in ITIL and process improvements. Given this broad mixture of demands and opportunities, where should IT operations management invest time and energy, and how should it measure business value? Find out more about the actions you need to take to ensure future success.

John Enck, Managing Vice President; David M. Coyle, Vice President

K3. An I&O Perspective on Megavendors: Why Everything You Thought You Knew About the Vendors and Market Is Wrong

Market consolidation continues. New alliances have formed, old pacts have shattered and existing providers have jumped into new categories. What’s more, many of the tacit rules under which these providers once operated have been discarded. The implications of these changes are significant. What were at one time considered sound vendor choices may now be risky. Here’s a critical overview of the seismic changes that have occurred in the market, designed to help you fine-tune

your vendor strategy so that you can mitigate risk and maximize value.

Carl Claunch, Vice President and Distinguished Analyst

K4. Ten Hot Take-Aways in Infrastructure and Operations

Over the three days of the conference, participants will have been exposed to critical trends, relevant scenarios, proven best practices and plenty of practical insight. But how do you apply it all? Our closing keynote provides the answers. We’ll identify and summarize the conference’s key strategic and tactical take-aways, along with a wealth of actionable advice, so that upon your return to the office you’ll hit the ground running.

Mike Chuba, Vice President David M. Coyle, Vice President

Track AOptimizing IT Operations for the FutureA1. Achieving the Vision of Data Center Automation

Few have achieved the promise of data center automation by automating processes across server, storage and network. This session explores the future of data center automation, including best practices in server provisioning and configuration management. It also examines the areas of compliance, private cloud and real-time infrastructure.

Donna Scott, Vice President and Distinguished Analyst; Ronni J. Colville, Vice President and Distinguished Analyst

F S

Session Descriptions

* Participation is limited. Preregistration required.


A2. My Service Catalog Is My Salvation!

Defining and managing a portfolio of IT services and presenting an actionable IT service catalog to business users is no longer an option, but rather a requirement for IT organizations. Best-in-class IT organizations are realigning staff resources and bringing in new tools to manage IT services throughout the service life cycle, offering capabilities for service requests, service fulfillment, service-level reporting and service cost transparency.

Debra Curtis, Vice President

A S

A3. Technical Insights: Building an Infrastructure Cost Model

IT decisions about how and where to host applications and how to set chargeback rates should be influenced by the cost of delivering the infrastructure. Unfortunately, many IT organizations are hamstrung by a lack of detailed knowledge about costs associated with data center infrastructure. In this session, attendees will see how to create a cost model for IT infrastructure, one that includes the following elements: data center space, power and cooling; and storage, network and server costs.

Nik Simpson, Director

F P

A4. How to Obtain Real Value From Information Technology Infrastructure Library (ITIL)

I&O leaders are under pressure to simultaneously improve quality, agility and cost efficiency to meet growing customer needs. ITIL has become the de facto best-practices process guidance for I&O. However, achieving

the benefits of ITIL is neither fast nor easy. Learn how to obtain real business value from ITIL and successfully leverage it along with the Gartner IT Score Maturity Model to meet your strategic and tactical goals.

George Spafford, Director

F P

A5. Social Networking’s Impact on IT Operations

Social networking is hugely popular. But how should it be used within IT infrastructure and operations? We’ve been using e-mail, chat, knowledge bases and collaboration tools for decades, and now have additional tools like wikis, Twitter, crowdsourcing and Facebook to leverage, too. This presentation examines the social networking craze and discusses how to utilize it practically to help drive service and support optimization.

David M. Coyle, Vice President

A S

A6. The Four Ws of CMDB: What, Why, When, Where and How

Progress is being made with CMDB implementations. IT organizations

have added the necessary business justification and have included a focus on processes and resources. Yet the struggle to determine which data to use and how much is required continues. This is especially true as IT tries to build the trusted source for IT services, which will include technologies like virtualization and cloud implementations, both private and public. Although there is no one, right way to implement CMDBs, this presentation provides guidance on the what, why, when, where and how.

Ronni J. Colville, Vice President Distinguished Analyst

F B P

A7. Vintage Versus Radioactive Data: Challenges of Long-Term Data Retention

Gartner defines radioactive data as archived data that needs to remain accessible and comprehensible after the application that initially created it has been eliminated from the active application portfolio. In the last 40 years, IT has witnessed continuous acquisition of applications. Yet very few enterprises have any significant process in place to retire applications

Best practices


Cost optimization

Technical insights

F Foundational

A Advanced

P Practical

S Strategic

B Business


simply because the data must be retained. Challenges with long-term data formats and storage medium, coupled with rapidly emerging new regulatory requirements, ensure that large quantities of decaying data are retained along with truly valuable assets.

Sheila Childs, Director

F B S

A8. IT Can’t Be Mature Unless I&O Is Mature

As IT organizations mature, they improve their efficiencies, better their effectiveness, and deepen their participation in business. However an IT organization cannot increase overall maturity unless it addresses maturity issues within infrastructure and operations—a foundational layer within IT. The key to achieving I&O maturity is addressing the union among people skills, process maturity and optimized technology. These factors then come together to drive quantifiable business value. This session focuses on the investments that can transform your I&O organization to higher levels of maturity.

John Enck, Managing Vice President

F B S

A9. Optimizing Release Velocity

IT organizations are struggling with meeting the business’ needs for rapid releases. To optimize the deployment rate of new releases, the various IT departments must work together. This pivotal process will need both people and process with an emerging set of tools to bring development and ops together and enable an agile business model. This session explores the key factors, technology influencers and organizational

and process best practices that can affect and enable release velocity.

George Spafford, Director; Ronni J. Colville, Vice President and Distinguished Analyst

A P

Track BDeriving Second-Generation Benefits From VirtualizationB1. From Virtualization to Cloud Computing

Virtualization and cloud computing are the two hottest IT trends in 2011, and they are related. More virtual machines are being deployed in 2011 than were deployed in 2001-2009. Small businesses are becoming the new engine for growth in server virtualization, and larger enterprises are building private clouds on a virtualization foundation. Most large organizations will eventually build a hybrid cloud computing solution—managing infrastructure services that include both on-premises and off-premises resources.

Thomas J. Bittman, Vice President and Distinguished Analyst

F S

B2. Having Your Cake and Eating It Too: How Desktop Virtualization Can Be Used to Lower Costs and Increase User Satisfaction

Desktop virtualization, while still relatively nascent, is evolving in a variety of ways to help organizations gain operational efficiencies. Beyond IT, desktop virtualization is creating new and innovative usage scenarios (i.e., consumerization, device-agnostic

computing, and stateless computing), which are desired and welcomed by users. Will desktop virtualization make computing personal again?

Mark A. Margevicius, Vice President

A S

B3. Exploring the Optimization of Fabrics for Server Virtualization and Cloud

Vendor marketing suggests that fabrics are almost the preferred guest infrastructure for cloud and virtualization deployments. Is this true or can you look at a traditional rack-and-blade alternative? This session explores these issues and others, including best practices in consolidation, agility and sourcing for virtualization and cloud infrastructure.

Philip Dawson, Vice President

F S

B4. Technical Insights: Server Virtualization and Mobility—The VM Is the Least of Your Worries

Many organizations are looking to expand their virtual infrastructures to enable more seamless disaster recovery, build out private clouds, and leverage public cloud resources. Hypervisors from multiple vendors are creeping into many data centers and threaten to further exacerbate management complexity. This session takes a pragmatic view of complexity while outlining the numerous critical management interdependencies associated with virtualization mobility. Attendees will take away a list of management tools and processes impacted by virtualization mobility, along with best practices for managing



server virtualization’s complex management interrelationships.

Chris Wolf, Vice President

A P

B5. External or Heterogeneous Storage Virtualization: What It Does and What It Does Not

After more than six years of trying, vendors are beginning to gain some market traction with products that provide virtualization of heterogeneous vendors’ storage. The resulting marketing has begun to catch users’ attention. But is it important, or just another gimmick? This session examines successful use cases for external—or heterogeneous—storage virtualization, as well as vendors and products.

Stanley Zaffos, Vice President

B6. Data Center and Infrastructure Investments Needed for Hosted Virtual Desktops

As hosted virtual desktops are beginning to mature, in deployment, questions surrounding costs and savings remain unanswered. Are the initial anticipated savings being realized to their full extent? Or are costs that are being realized in the data center offsetting the savings? This presentation examines data center dependencies for HVD deployments and looks at how to measure the associated costs and data center investments for a successful HVD.

Philip Dawson, Vice President; Mark A. Margevicius, Vice President

A P

B7. Virtualization and the Data Center Network

Virtualization causes a ripple effect of changes within the network architecture.

This presentation offers best practices on migrating the data center network from static, complex three-tier architecture to a more dynamic network better able to deal with a virtualized and cloud-based architecture.

Mark Fabbi, Vice President and Distinguished Analyst

A P

B8. Recovery-as-a-Service (RaaS): The Hype and the Reality

One of the newest members of the infrastructure-as-a-service family is recovery-as-a-service. RaaS supports the concurrent replication of server images—both virtual and physical—in tandem with production data in order to create a virtual recovery center inside the public cloud on behalf of the provider customer. This session provides an in-depth discussion of RaaS, which details who’s offering it, how it’s priced, early adopter experiences and a set of decision criteria to help determine the appropriateness of RaaS to support organizational recovery requirements.

John P. Morency, Vice President

A P

B9. The State of Virtualization and Cloud Management

Virtualization and cloud computing technologies continue to have a major impact in the management provider marketplace. Infrastructure and cloud providers now stand ready, in many cases, to challenge the traditional management powerhouses. But the major providers in this space are not standing still either. This session looks at the impact of the new entrants into this space as well as standards

designed to facilitate the operations of these emerging environments.

Cameron Haight, Vice President

F P

Track C Leveraging Cloud Computing Opportunistically and Strategically C1. DevOps: The Cloud Operating Model

To achieve agility and economies of scale, many of the large cloud services providers have had to develop new ways of thinking about IT service delivery. DevOps is the term usually associated with what has become a cloud operating model or blueprint—it describes, among other things, new interaction patterns between operations and development. This session discusses what DevOps is and how it may pave the way for “creative destruction,” with respect to traditional IT service management.

Cameron Haight, Vice President

F S

Best practices


Cost optimization

Technical insights

F Foundational

A Advanced

P Practical

S Strategic

B Business


C2. Is Your Network the Weak Link in Cloud Computing?

The hype surrounding cloud computing often overlooks the realities of connecting the enterprise to cloud-based services. In any cloud scenario, whether building a private cloud or taking advantage of public cloud services, enterprises need to think about the end-to-end delivery of traffic and how the network architecture needs to adapt to these new service focused architectures. This session examines the impact on the enterprise network when considering cloud architectures.

Mark Fabbi, Vice President and Distinguished Analyst

A P

C3. Bring the Storage Cloud to Your Data Center

Public cloud storage promises substantially improved agility, reduced storage costs and the freeing up of data center space. But integrating public cloud storage into your data center can be challenging and more expensive than cursory evaluations might indicate. This session explores the benefits and risks of deploying

cloud storage, including market and technology trends impacting the evolution of cloud storage and current vendors and their offerings.

Stanley Zaffos, Vice President

C4. Choosing Colocation Services: Strategic, Tactical or Practical?

Despite the overwhelming hype around cloud services, colocation continues to be a more mature and tactical option for those that have near- to mid-term requirements for additional space and compute. The key in making your decision is to align your space, power and management requirements with the models available, including data center leasing and whole or retail colocation. Each has its own use cases as well as risks. In this session, you’ll create decision frameworks to evaluate the varying models and pricing metrics, and for managing the associated migration issues.

Ted Chamberlin, Vice President

F P

C5. Building the Private Cloud

The majority of large enterprises are planning to build private clouds. Although technologies are immature

and incomplete, dozens of vendors are hyping private cloud solutions. In the end, technology is the easiest part of building a private cloud. The hardest work involves these areas: culture, processes, customer relationships, services orientation and skills. This session discusses the road map to the private cloud, including the best and worst practices, technologies, and vendor strategies and offerings.

Thomas J. Bittman, Vice President and Distinguished Analyst

A P

C6. Technical Insights—Stuck Between Stations: From Traditional Data Center to Private Cloud

Many enterprises have started down the path to building a private cloud, but the road is difficult to navigate. This deep-dive session focuses on the building blocks required to transform the traditional data center into one capable of delivering infrastructure-as- a-service (IaaS). Low-level architecture configurations such as VM template, virtual hard disk architecture, management integration and security best practices are examined. The session also describes the new Gartner ITP maturity model for building an internal cloud, followed by an open discussion on the technical and operational nuances associated with IaaS delivery.

Chris Wolf, Vice President

A P

C7. Technical Insights—External Cloud Provider: Selection Criteria

With major cloud providers like Amazon unwilling to share information about the infrastructure, selecting a cloud provider is something of a lottery. In



this session, you’ll discover a set of selection criteria for cloud providers, that includes infrastructure, support, availability and billing. Armed with these criteria, IT organizations can evaluate different cloud offerings and determine the best fit for their needs.

Nik Simpson, Director

F B P

C8. Bringing Cloud to Earth for I&O: Practical Advice and Implementations

There is confusion in enterprise I&O as to the opportunities and reality of cloud computing. Why wouldn’t I&O want to increase efficiencies, drive costs down and enable business agility? But how and where should it be done? This session aims to bring cloud computing to earth by providing both practical advice and case studies that demonstrate the value propositions of private cloud and real-time infrastructure implementations.

Donna Scott, Vice President and Distinguished Analyst

A S

C9. Finding the Cheese: Navigating the Cloud Infrastructure Services Maze

Enterprises have begun to accelerate adoption of public, private and hybrid cloud infrastructure as a service (IaaS). We’ve seen a broad range of use cases as well as successes and failures. This session looks at the use cases for IaaS, how to make the most of internal and external investments, and key vendors that may be partners in your cloud ventures.

Ted Chamberlin, Vice President

F S

Track DKey Innovations and Best Practices to Modernize Your Data CenterD1. Storage Scenario: Getting to Underwhelmed

In 2014, the storage infrastructure required to support a virtualized data center will be much different. This session focuses on making the right decisions today to avoid problems in the future. Up for examination are the new hardware technologies and storage system architectures. Also discussed are the new storage software offerings that will address the issues of lowering costs and simplifying the management of the storage infrastructure, while satisfying demanding SLAs.

Dave Russell, Vice President; Stanley Zaffos, Vice President

F S

D2. The Server Scenario: Riding the Server Technology Roller Coaster

Not long ago, server technology evolved at a slow and predictable rate. The mainstream vendors, server types and products, along with their value propositions, were well-understood by IT organizations. However, in recent years, the situation has changed dramatically. Today, IT organizations face a staggering array of new technologies, and users grapple with decisions relative to developments such as blades, fabrics and multicore. The economic climate has caused many organizations to revisit basic assumptions, such as how long to hold on to servers, how many vendors to work with for a given platform or operating environment, and how to

best utilize personnel and deal with skill shortages.

Carl Claunch, Vice President and Distinguished Analyst; Mike Chuba, Vice President

F S

D3. Future Data Centers: How to Increase Capacity and Improve Efficiency in a Much Smaller Space

The traditional method of data center design and equipment placement has started to shift, and leading-edge companies are realizing that smaller designs, or retrofits, can accommodate 300% to 500% more compute capacity per square foot. This presentation discusses this trend and shows models that validate the concepts.

David J. Cappuccio, Managing Vice President

A P

D4. Wrestling Control: Power Strategies for Data Life Cycle Management

Stored on corporate storage systems, data is rarely deleted and continues to take up operations time and IT dollars. Furthermore, when the data is actually needed, it is often impossible to retrieve. This session outlines what needs to be done to weed out duplicate and junk data, how historical data should be stored so it can be accessed, and how to reduce the cost of storing it.

Dave Russell, Vice President; Sheila Childs, Director

F B S

D5. Backup Redefined: Rearchitecting Data Recovery

Every organization struggles with its backup and recovery practices. Server farms, the number of applications and

Best practices


Cost optimization

Technical insights

F Foundational

A Advanced

P Practical

S Strategic

B Business


the network infrastructure have grown tremendously in recent years. But often, the backup approach for each has not kept pace. Now IT organizations are being asked to protect remote office and mobile employees as well. Service levels, scale and ease of use are common challenges. Learn what new technologies are available to better address current and upcoming recovery challenges and find out where the backup market is headed in the future.

Dave Russell, Vice President

A P

D6. Best Practices in Data Center and Server Consolidation

The economy has put added pressure on many organizations to more efficiently utilize the capacity they have in place. As such, even though many organizations have past experiences with consolidation projects, they are finding they are under increased pressure to optimize costs and possibly further consolidate. The good news is that advances in technology have made second- and third-wave consolidation projects now viable. This session looks at key trigger points in deciding when to consolidate, best practices in how to get started and recommendations for each phase of a consolidation project.

John R. Phelps, Vice President; Mike Chuba, Vice President

F P

D7. Uptime All the Time

The speed and pace of business demands around-the-clock availability for mission-critical applications and IT services. Moreover, the proportions of mission-critical applications are growing, due to application integration

and componentization. In addition, applications are more frequently being enhanced due to rapidly changing business requirements and the use of more agile development methodologies. This can result in increased application and business process downtime if resiliency strategies, architectures and processes are not well-developed and executed. If your business is demanding higher levels of availability, don’t miss this session.

Donna Scott, Vice President and Distinguished Analyst

F P

D8. Best Practices for the Design and Implementation of Critical Data Center Facility Systems

The first principle in data center design should be the concepts of efficiency, flexibility, and scalability. When looking to upgrade or build a new data center there are five critical areas that should be considered in your designs and decisions. This session examines best practices in the five critical areas of site selection, fire protection, security, power and cooling.

John R. Phelps, Vice President

F P

D9: Is a Radical Server Right for You? Replacing x86 With ARM, MIPS, ATOM et al

New server makers beckon us with claims of dramatic reductions in energy usage, sharply lower costs and substantial increases in density. Is this an idea whose time has come or are there hidden costs, unrealized risks and unexpected complexities that will turn a dream solution into a nightmare? This session explores the genesis of

this new approach, explores the realities of these new server types for various uses and proposes a decision framework for evaluating whether and when to make a shift away from the mainstream x86 server market.

Carl Claunch, Vice President and Distinguished Analyst

F S

Track EManaging Mobility and CommunicationsE1. Unified Communications and Collaboration Scenario: Are We There Yet?

The dramatic and rapid convergence of communications, collaboration and social media, accompanied by new cloud delivery models, poses a critical challenge for CIOs and planners. As Cisco, Microsoft, IBM, Google and Avaya compete among themselves, significant opportunities and risks exist,



causing enterprises to rethink their strategic vendor relations and business models.


F B S

E2. The Mobile Scenario: A New Age of Mobile Services

In 2011, the mobile market will enter a new phase of competition and evolution. Network technologies such as Long Term Evolution (LTE) will start to roll out; operator, handset vendor and ecosystem battles will become more intense; and new types of mobile device and applications will emerge. This session discusses the trends that will define mobility through 2015 and their impact on individuals and corporations.

Ken Dulaney, Vice President and Distinguished Analyst

A S

E3. Debunking the Myth of the Single-Vendor Network

Most enterprises look at their network as an integrated system and purchase most of their network building blocks from one vendor. However, recent research shows that there is no advantage to this approach and, in fact, enterprises can build a more functional network at substantially lower costs by looking at a dual-vendor or multivendor strategy.

Debra Curtis, Vice President Mark Fabbi, Vice President and Distinguished Analyst

F P

E4. Best Practices for Implementing an Enterprise Wireless LAN

Designing, implementing and staffing for an enterprise WLAN continues to

be a challenge for IT organizations looking to align IT operations, capability, goals and deliverables with the demands and needs of the business. To achieve success, IT operations needs to understand the connectivity needs of wireless users. To attain a greater level of cost control, IT control and operational efficiency, it also needs to understand the decisions made regarding capacity, transaction density, security and devices that will use the wireless infrastructure, including data, voice and video.

Timothy Zimmerman, Principal Research Analyst

A P

E5. Network Management: Tools of the Trade, Trends and Best Practices

Many IT organizations have let their network management toolkit dwindle, forcing network engineers to make do with homegrown scripts and manual labor. However, the ability to manage the enterprise network as a service for business applications and new business opportunities is mission-critical. For organizations that are refreshing their network management toolkit, this session provides a tactical primer on the tools of the trade, plus strategic advice for network managers to help jump-start their efforts to align with business requirements.

Debra Curtis, Vice President

F P

E6. The Strategic Effect of the All-Wireless Office on IT Operations

Infrastructure operations has been going through several changes in the last couple of years. The requirements for wireless connectivity continue to

gain momentum, and enterprise installations require more than hanging an access point. At the same time, organizations are implementing new technology such as VoIP that introduces strategic hurdles. This session examines those issues and provides a framework for implementing wireless connectivity at the edge of the network.

Timothy Zimmerman, Principal Research Analyst

A B S

E7. Pocket Power: Plotting the Future of Mobile Devices

This presentation focuses on the continuing evolution of mobile devices, associated technologies and their respective operating systems. We’ll ground end users with an understanding of smartphone directions combined with a discussion of the various providers of devices and platforms. Ken Dulaney, Vice President and Distinguished Analyst

A S

E8. The Computing and Communications Tools Your Employees Need

Computing and communications tools are changing as a result of mobility, virtualization, and unified communications and collaboration (UCC). New requirements, new devices (e.g., netbooks and tablets) and traditional devices with expanding roles (e.g., PCs as phones, smartphones as PCs) suggest we need to revisit employee needs. This session assesses computing and communications work styles, and recommends the tools each will need.


F S

Best practices


Cost optimization

Technical Insights

F Foundational

A Advanced

P Practical

S Strategic

B Business


Compuware Corporation, the technology performance company, provides software, experts and best practices to ensure the world’s most important technologies work well and deliver value. Compuware customers include 46 of the top 50 Fortune 500 companies and 12 of the top 20 most visited U.S. web sites. Learn more: compuware.com

Compellent Technologies provides Fluid Data storage solutions that automate the movement and management of data at a granular level to cut the time, cost and risk of enterprise storage. Built-in storage intelligence delivers significant efficiency, scalability and flexibility for the virtual data center. www.compellent.com

Symantec is a global leader in providing security, storage and systems management solutions to help consumers and organizations secure and manage their information-driven world. Our software and services protect against more risks at more points, more completely and efficiently, enabling confidence wherever information is used or stored.

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