garden state shrm copyright slides for thank and grow rich
TRANSCRIPT
T.H.A.N.K.
AND
GROW RICH
COPYRIGHT 2014. LISA RYAN, GRATEGY. ALL RIGHTS RESERVED.
Unlocking Your Super Potential
Copyright 2014. Lisa Ryan, Grategy. All Rights Reserved.
Copyright 2014. Lisa Ryan, Grategy. All Rights Reserved.
DISCLAIMER
Copyright © 204. Lisa Ryan Grategy
GRATITUDE JOURNAL
Gratitude Group
Employee satisfaction
is functional.
Employee engagement
is emotional.
SATISFACTION VS ENGAGEMENT
Why Disengaged Employees Leave
DISENGAGED EMPLOYEES
5x more
safety
incidents
2.5x more
sick days
87% more
likely to
leave
http://kevinkruse.com/employee-engagement-research-master-list-of-29-studies
Only 29% of employees are engaged Gallup.com
ENGAGED EMPLOYEES
-Management
is transparent
-Invest in Staff
Feel safe Feel
appreciated
-Provide
Coaching &
Feedback
-Express
Appreciation
Want to
contribute
B
Ref: The Dollars and Sense of Employee Engagement via Halogen Software
T.H.A.N.K.
TRUST
If a manager is ineffective at earning trust – the lack of team performance will speak for itself. You can’t hide if you are an ineffective manager who has trouble earning trust. (Forbes.com) http://www.forbes.com/sites/glennllopis/2012/07/10/effective-managers-earn-trust-quickly-by-doing-5-things-well/
HOW TO BUILD TRUST
• Be approachable, competent and consistent
• Act with honesty and integrity
• Treat staff with respect
• Lead by example
• Admit mistakes
http://bit.ly/XXuing
HELP
“My manager promoted me to an officer position that all the men in the company coveted. It was very brave of him, and it made me want to go through walls to prove how right he was to promote me.” Joan Yankowitz, Founder, JB Short Marketing
HELP YOUR STAFF GROW
• Cross-train for lateral development
• Personalize a long-term career plan
• Be proactive and measure results
• Provide funding for training
• Mentoring program
• Empower supervisors
APPLAUD
“I had a CEO shake my hand and congratulate me on a job well done (in the presence of my colleagues). The icing on the cake was his knowledge of detail for the project I was working on.” Craig Postlethwaite, President, Shimmer Digital Media
APPLAUSE, APPLAUSE
• Written notes
• Congratulations
• Public
• Permanent
• Verbal – be specific
NAVIGATE
“My colleagues got together to throw me a surprise bridal shower. My boss not only participated, she allowed the whole event to happen on work hours. It was not just showing me appreciation but the entire team too.” Shannon Hartman, Training Specialist at Dale Carnegie
WAYS TO NAVIGATE BALANCE
• Focus on outcomes
• Ask for win/win
• Sponsor family events
• Formal policies
• Informal practices
KNOW
“My employer made me Employee of the Month, and brought a bottle of wine to my desk. When I told her ‘Thank you, but I don't drink wine,’ she went and got me a box of cookies!” Vasco "Roscoe" P. de Sousa, Media Producer
DO YOU KNOW?
•Trust – Performance
•Help – Engaged
•Applaud – Proud
•Navigate – Reduce
Stress
•Know – Important
“Silent gratitude isn't much use to
anyone.”
G.B. Stern
Insight Sheet
To receive my gifts to you, the “Gratitude Thought for the Week, and special report “101 Awesome Ideas to Keep Customers Connected,” please fill out: Email:________________________ Name: ___________________________ Address:______________________ City, State, Zip_____________________ Phone:________________________ Organization:______________________
On a scale of 1-10 - How would you rate the value of this presentation to you? 0 1 2 3 4 5 6 7 8 9 10 Waste Excellent of Time
What was the best part? (Use space on back if needed). What are you going to do as a result of this program? What would you like to see added to the program?
What other organizations, associations or corporations do you know that would benefit from my speaking to them?
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May I contact you regarding this referral? Yes______
Your Insight Please…
Or for immediate access and “Gratitude Thought for the Week,” go to:
www.kiwilive.com Keyword: gratitude
Positivity Ratio
©Grategy, LLC Lakeland Community College Center for Business & Industry
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Thank you!
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