gama business travel february 11, 2011 american airlines direct connect
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GAMA BUSINESS TRAVEL February 11, 2011 American Airlines Direct Connect. February 11, 2011 Confidential 1. Agenda. Introductions & Meeting Objectives About Farelogix About the American Airlines Direct Connect Demo Implementation / Integration Points Open Discussion w/ Q&A Next Steps. - PowerPoint PPT PresentationTRANSCRIPT
GAMA BUSINESS TRAVELFebruary 11, 2011American Airlines Direct Connect
February 11, 2011 Confidential 1
Confidential 2February 11, 2011
Agenda
Introductions & Meeting Objectives
About Farelogix
About the American Airlines Direct Connect
Demo
Implementation / Integration Points
Open Discussion w/ Q&A
Next Steps
11 February, 2011 Confidential 2
Confidential 3February 11, 2011
About Farelogix
Farelogix is a provider of low-cost, high-value distribution technology and merchandising solutions, including XML airline direct connects using industry standard Open AXIS integration schema.
Farelogix delivers value on both buy and sell sides of the travel supply chainFor Travel Suppliers (primarily airlines) – provide channel control, custom content delivery (ancillary/merchandising) and lower cost distributionFor Travel Agencies/TMC’s – provide sourcing management, content normalization, transactional business rules to any point of sale (POS), resulting in enriched content and closer supplier relationships
Farelogix is a technology provider not a distribution company, nor can Farelogix represent/contract any airline content to a travel agency or 3rd party
Agency/3rd party must have commercial relationship with airline
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Farelogix Platform
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About the AA Direct ConnectAir basics
AvailabilityShop BookTicketChange, Cancel, VoidExchange, Refund (full/partial)Schedule change management
Expanded Air CapabilitiesOptional servicesTraveler-authenticated offers based on agency, corporation, traveler or other designation
PNR ManagementQueue and automatic queue capability, with API for mid-office integrationProfile integrationMulti-source PNR Service fee handling
ReportingARC and BSP reportingCSR Sales ReportMIR-FLX Back Office Feed
Multiple Point of Sale OptionsSPRK Model OfficeXML API for other agency or corporate booking platform integration
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GAMA: Current EnvironmentGAMA: Current Environment
Cliqbook
Off-GDS Profiles
GDS Host (Amadeus)
Mid Office(Cornerstone
OrTrondent)
Back Office (TRAMS or Agresso)
Agents(Amadeus Native & Amadeus One)
24 Hr (Amadeus Native & Amadeus One)
Supplier Host Systems (Non-DC Air, Car, Hotel)
Back Office Feed
Queues
PNRs
Non-Air Content
Security
Scripts
GDS Auto Queuing,Ticketing
Profiles
Agent POS
Rearden
CBT’s
Invoicing: Virtually There
Confidential 7February 11, 2011
GAMA: American Airlines GAMA: American Airlines Direct Connect EnvironmentDirect Connect Environment
Direct Connect XML Platform
Mid Office(Cornerstone or Trondent)
Back Office (Agresso or TRAMS)
DC BACK OFFICE FEED (MIRFLX)
Queues
PNRs
Business Rules
Security
Optional Svs
Ticket/EMD
Airline CRS/Host System
DC XML API
DC XML API
DC AUTO QUEUING, TICKETING
Content Sourcing
Off-GDS Profiles
Agents 24 Hr
Agent POS
Invoicing: Virtually There
CBT’sCliqbookRearden
Confidential 8February 11, 2011
GAMA: Integrating the GAMA: Integrating the AA Direct ConnectAA Direct Connect
GDS Host (Amadeus)
Mid Office(Cornerstone)
Back Office (Agresso or TRAMS)
Supplier Host Systems (Non-DC Air, Car, Hotel)
Back Office Feed
Non-Air Content
Security
Scripts
Direct Connect XML Platform
DC BACK OFFICE
FEED
Queues
PNRs
Business Rules
Security
Airline CRS/Host System
DC XML API
DC AUTO QUEUING,TICKETING
GDS Auto Queuing,Ticketing
Queues
PNRs
Profiles
Ticket/EMD
Optional Svs
Ticket/EMD
Content Sourcing
Off-GDS Profiles
Invoicing: Virtually There
CBT’sCliqbookReardenAgents 24 Hr
Agent POSFLX DM (Distribution Manager)
1DC XML API
Confidential 9February 11, 2011
GAMAS: Future Opportunity GAMAS: Future Opportunity (GDS & XML)(GDS & XML)
Off-GDS Profiles
GDS Host (Amadeus)
Mid Office(Trondent)
Back Office (TRAMS)
Supplier Host Systems (Non-DC Air, Car, Hotel)
Back Office Feed
Queues
PNRs
Non-Air Content
Security
Scripts
GDS Auto Queuing.Ticketing
Profiles
Direct Connect XML Platform
Queues
PNRs
Business Rules
Security
Airline CRS\Host System
Ticket/EMD
Optional Svs
Ticket/EMD
Content Sourcing
DC XML API
Agents(Amadeus One
or SPRK)
24 Hr (Amadeus One
Or SPRK)
Agent POS
Invoicing: Virtually There
CBT’s
CliqbookRearden
Confidential 10February 11, 2011
Demo
February 11, 2011 Confidential 10
Confidential 11February 11, 2011
GDS Host (Amadeus)
Mid Office(Trondent)
Back Office (TRAMS)
Supplier Host Systems (Non-DC Air, Car, Hotel)
Back Office Feed
Non-Air Content
Security
Scripts
Direct Connect XML Platform
DC BACK OFFICE
FEED
Queues
PNRs
Business Rules
Security
Airline CRS/Host System
DC XML API
DC AUTO QUEUING
GDS Auto Queuing.Ticketing
Queues
PNRs
Profiles
Ticket/EMD
Optional Svs
Ticket/EMD
Content Sourcing
Off-GDS Profiles
Invoicing: Virtually There
FLX DMDistribution
Manager
Agents 24 Hr
Agent POS CBT’sCliqbookRearden
Integration PointsIntegration Points
2a 2b1b1a
2
3
4 4a
5
4b
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1. Agency Point of Sale1a. Agent POS (From Sabre native/RED to SPRK)1b. 24 Hr Call Center POS (From Sabre native/RED to SPRK)
2. Corporate Booking Tools2a. Rearden (XML API Integration)2b. Cliqbook (XML API Integration)
3. Mid Office 3a. Cornerstone (XML API Integration)3b. Mid Office 2
4. Profiles4a. GDS Profiles (One-time Push)4b. Off-GDS Profiles (XML API Integration)
5. Back Office5a. Agresso (MIRFLX back office feed)
6. Other/open issues6a. Discussion of Virtually There (some overlapping front office functions?)
Travizon: Integration PointsTravizon: Integration Points
Business Intelligence (BI)Back Office Integration & MIRFLX Overview
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The FLX BI Module contains all transactional data (including history) and enables interface integration supporting third-party and proprietary reporting, queries, quality control, and back-office management
Back office integration is completed automatically by the BI engine creating a FLX Management Interface Record (MIRFLX) which is a replication of an industry standard MIR format.
Business Intelligence EngineBusiness Intelligence Engine
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Back Office integration is managed through a simple automated download processes (one-time):
FLX BI automatically creates a MIRFLX upon each ticketing transaction (ticket issue, exchange, etc) and places this as a file on a secure server.
Each agency has a file automatically set up based on the unique agency PCC
The agency runs a Windows install program which will run as a background process on the agency desktop.The agency configures the program FLX ACL using one or multiple PCC.
The agency determines the download interval through configuration settings.The agency configures a local destination directory where the specific agency MIR files will be downloaded.The agency configures their back office system to accept the MIRflx files from their local file
Business Intelligence EngineBusiness Intelligence Engine
Confidential 16February 11, 2011
Once a successful file download, the MIR server automatically archives the specific MIR record with appropriate date/time stamp.
The agency can dynamically access any archived record based on a date search.
See screen shot examples on next slides
Business Intelligence EngineBusiness Intelligence Engine
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Status of current download activity and main menu
Uses Farelogix ACL Security Layer
Main Window Configuring Accounts
MIR-FLX ExamplesMIR-FLX Examples
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Sets download interval
For receiving files
Setting Target Folder Interval Configuration
MIR-FLX ExamplesMIR-FLX Examples
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Program Settings
Download specific files from archive by date
Archive Access
MIR-FLX ExamplesMIR-FLX Examples
Confidential 20February 11, 2011
AA29FEB0902M01173014314990 902515822728335 Q9BTJT 611100010000000000 FLX0 SUFLX22728335 29FEB 0901 WAS* FLX 00012MARJFKNEW YORK J F KENNDXBDUBAI AE 001001002002001001000000000000 01 090229FEBEK ARC TEST TRAVELAGENCY ADDR1WAS,DC. 16054111111111130143149903014314990FLXDMM101TEST/RANJITA 021 0100000000010201M201ADT15590251582 2 USD 1005.00 2.50AY 30.80US 30.20XT USD 1068.50 1068.50 0.00 F 63.50ZZSMKZZ WAS N FLX0 SUFLXFLX0 SUFLX 0201EK15590251580010201CKO/B VALID ON EK 204 ONLY/NON REROUTABLE/CHG FEE USD 150 EACHM3011 0HK12MARAIRNJFKNEW YORK J F KENNDXBDUBAI AE EK 0204K 1120 0810 12.50 M 110 EK77W 0 TERMINAL4 TERMINAL1 1012008 01NM M3021 0HK28MARAIRNDXBDUBAI AE JFKNEW YORK J F KENNEK 0201K 0830 1420 13.50 M 000 EK77W 0 TERMINAL1 TERMINAL4 1012008 01NM M401ADT 12MAR12MAROK2PCKZ204US 1 USD M402ADTX 28MAR28MAROK2PCKZ204US 1 USD M50101 EK#1559025158/ 0/ 1005.00/ 63.50/ONE/CA 1.1TEST RANJITA/1/F/EM6ADT1 FP CK /FCNYC EK DXB Q155.00 M/BT KZ M/BT US5 EK NYC Q155.00 M/BT KZ M/BT US5 NUC M/BT END ROE1.000000 XT5.00XA7.00XY5.50YC8.20AE4.50XF JFK4.5###***EOM***
Spaces removed for presentation purposes
MIR-FLX ExamplesMIR-FLX Examples
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Action Items/Next Steps
Questions?
Action Items?
Thank you!
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