Gaining Operational Gaining Operational Excellence and Agility Excellence and Agility

through IT Optimization & through IT Optimization & Enterprise ArchitectureEnterprise Architecture

Ken NgSnr Sales Consultant Manager Oracle Malaysia

Top Performers Leverage Top Performers Leverage Technology to TransformTechnology to Transform

IT-as-a-Service (a.k.a. Cloud)

Internet

ERP

Task Automation

“the most successful IT exploiters pull away

from the pack”

Investing in IT that Makes a Competitive Difference

Harvard Business Review, July-August 2008 

How Sustainable is Your IT How Sustainable is Your IT Infrastructure?Infrastructure?

Business◦ Assimilate Acquisitions◦ Deploy New Services◦ Support Global

Business Units◦ Adapt to market

changes

IT◦ Pace of Business

Accelerating◦ 80% of Budget -

“Keeping the Lights On” and “Fighting Fires”

◦ Complexity Increasing

Signs of an Inefficient IT Signs of an Inefficient IT InfrastructureInfrastructure

38 years & US$5.5 million65 doors lead to blank

walls 13 staircases lead nowhere 24 skylights are covered

by floors“Mrs. Winchester never

had a master set of blueprints, but did sketch out individual rooms on paper and even tablecloths!”

4

Winchester House

Information Technology

Signs of an Inefficient IT Signs of an Inefficient IT InfrastructureInfrastructure

Wasted time & money Ad hoc connections &

reworkSilos of information Inconsistent and

reduced visibility Tunnel vision that

focuses too much on tactical issues

Working harder, not smarter

5

6

McKinsey & CompanyIT Architecture:

Cutting costs and complexity

Significant reductions & efficiencies

are possible if companies take a broader look at the way they

manage the IT architecture as a whole

McKinsey on Business Technology, Summer 2009

FBT PAY GNTS

TRDS

Client

Customs

RREIPS Integrated A/C Refunds

RBADef

PaymentsExcise

CR

PKI

ECI ADD AWA ELS

Client Staff RemoteStaff

TAXAGENTS

GCI

Call Centres

WOC

CCD

TASS

StaffPhone

ComplianceStaff

BOA

Refmaterial

Bus. Intel

NTS A/c

BEP

CDCCCWMS

BANK

DDDR

1

Data…….

Penalty

Business

IVR

1

FBT PAY GNTS

TRDS

Client

Customs

RREIPS Integrated A/C Refunds

RBADef

PaymentsExcise

CR

PKI

ECI ADD AWA ELS

Client Staff RemoteStaff

TAXAGENTS

GCI

Call Centres

WOC

CCD

TASS

StaffPhone

ComplianceStaff

BOA

Refmaterial

Bus. Intel

NTS A/c

BEP

CDCCCWMS

BANK

DDDR

1

Data…….

Penalty

Business

IVR

1

Building A Building A SustainableSustainable IT IT InfrastructureInfrastructureThe Foundation for Agility and Operational Excellence

IT Optimization: The RoadmapIT Optimization: The Roadmap

8

4 Principles of IT

Optimization

1

2

3

4

Management AutomationRationalization

Virtualization & Consolidation

Shared Services/Private Cloud

Environmental Complexity Vendors

VendorVendor Vendor

Vendor

Software

SW SWSW SW

SWSW

Hardware

HW HWHW HW HW

HW

• Eliminate Redundancy

• Standardize

• Modernize

• Migrate

Rationalization Standardized Environment

Vendors Software

Hardware

An EA Approach to IT OptimizationAn EA Approach to IT Optimization

1

System Proliferation

• Virtualization

• Consolidation

• Flexibility, Scalability

• Increased Utilization

Virtualization & Consolidation

Optimized Data Center & Systems

An EA Approach to IT OptimizationAn EA Approach to IT Optimization

2

Service Group A

Data Grid Data GridData Grid

Service Group B Service Group C

Integration Layer

Security Layer

Application Grid Application Grid Application Grid

Virtualization at all LayersVirtualization at all Layers

Virtualization is key for IT to meet business needs for◦ Performance,

Availability and AgilityIt must be built into

each layerBusiness needs will

drive optimal use of virtualization

Easily adjustable as requirements change

Portals & Web Servers

Application Servers

Middleware

Database / Info Mgmt

Security

Disk / Storage

Hardware / Platform

Management

Internet / WAN

Manual, Fragmented Processes

• Industry Standard (ITIL)

• Automated

• Efficient

Management Process Automation

Automated, Efficient Processes

An EA Approach to IT OptimizationAn EA Approach to IT Optimization

3

• Sized for peak load• Difficult to Scale• Expensive to Manage

• Pools of shared resources• Re-distribute resources as needed• Cost efficient

Optimized IT CoreOptimized IT CoreStandardized, Consolidated, Automated

• Self Service

• Metering & Chargeback

• Governance & Security

Shared Services (Cloud)

Private Cloud (IT-as-a-Service)

An EA Approach to IT OptimizationAn EA Approach to IT Optimization

4

Vendors Software Hardware

Au

tom

ate

d

Change & Configuration Management

Consolidated

System Provisioning & De-Provisioning

Availability Management

Rationalized

Service Group A

Data Grid Data GridData Grid

Service Group B Service Group C

1

3

Integration Layer

Security Layer

2

Application Grid Application Grid Application Grid

Vendors Software Hardware

Au

tom

ate

dChange & Configuration Management

Consolidated

System Provisioning & De-Provisioning

Availability Management

Rationalized

Service Group A

Data Grid Data GridData Grid

Service Group B Service Group C

1

3

Integration Layer

Security Layer

2

Application Grid Application Grid Application Grid

VirtualizationVirtualization

Shared Shared ServicesServices

Dynamic IT Dynamic IT ProvisioningProvisioning

New New ConsumerConsumer

ModelModel

LOBs, End Users

Developers, Contractors

Business Partners

IT as a Service / Private CloudIT as a Service / Private CloudFrom Optimized Core to Flexible & Agile Services

Enterprise Architecture: The Enterprise Architecture: The Process for Achieving IT Process for Achieving IT Optimization & Strategic AgilityOptimization & Strategic Agility

16

Enterprise Architecture

1

2

3

4

Governance ModelAlign Business & IT

Focus on Future State Repeatable, Iterative Approach

AssessAssessEA MaturityEA Maturity

Source: MIT Sloan Center

• Strategy Strategy (e.g. M&A for Growth)

• CapabilitiesCapabilities (e.g. load acquired company’s data into corporate systems in > 90 days)

• Process Process (e.g. standardized flat file upload into ERP and CRM systems)

• Knowledge Knowledge (e.g. Sales, Customers, Products)

• Organizational Organizational (e.g. division/country/region sales areas)

Business ViewsBusiness Views Architecture PrinciplesArchitecture Principles

• One Global ITOne Global IT

• Shared ServicesShared Services

• Single Source of TruthSingle Source of Truth

• 360º Customer View360º Customer View

• Buy vs. BuildBuy vs. Build

Architecture VisionArchitecture Vision

An Iterative Journey

Future State

Business Arch

Tech Arch

Info Arch

App Arch

CurrentState

Business Arch

Tech Arch

Info Arch

App Arch

CurrentState

Future State

TransitionalStates

Current State & Future StateCurrent State & Future State

Strategic Roadmap & GovernanceStrategic Roadmap & Governance

Thank You

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