GROOMING STAFF TO EXCELPathology Department Administrators

Colorado Springs, CO

July 17, 2008

GROOMING STAFF TO EXCEL

Help them succeed

Provide development

Mentoring

Be a great manager

HELP THEM SUCCEED

HELP THEM SUCCEED

Maximize your resources

Develop leadership skills

Value all skills

Develop the talent

HELP THEM SUCCEED

Avoid favoritism Negative impact on morale All skill sets have roles

Provide same opportunities Don’t over-reward loyalty Ask why do I like this person?

HELP THEM SUCCEED

Let workers stretch Let them take risks Make mistakes in order to learn

Encourage participation Take them under your wing Show them the skills they need

Share the spotlight Give them a chance to shine

HELP THEM SUCCEED

Pay attention to personal needs Not just the work Managing time – and stress Communication skill development Allow flexibility

Sponsor professional development Expansion opportunities Expansion of skills Networking

HELP THEM SUCCEED

When they move up – or onward Training Mentoring Loyalty Partnering Empowerment

PROVIDE DEVELOPMENT

PROVIDE DEVELOPMENT

Hire the right person Attitude and ability Skills, knowledge and talent Groom a ‘B’ player into an ‘A’ – but not a ‘C’ Identify what organization needs Match talent to the job

Mis-hires Mediocrity spreads Huge costs to organization

PROVIDE DEVELOPMENT

Let them do their jobs Don’t micromanage Responsibilities Expectations Reduce frustration

Provide experiences Hands on Training, seminars Reading

PROVIDE DEVELOPMENT

Develop incentives Capture interest Motivate Participate Prepare

MENTORING

MENTORING

Speed up training period for new hires Increase employee satisfaction Improve employee retention Improve employee productivity Provide career growth and succession

planning Increase knowledge retention Improve quality Synergy Reduce frustration

BE A GREAT MANAGER

BE A GREAT MANAGER

The Four Keys Select a person – experience and intelligence Set expectations – define the steps Motivate the person – overcome weaknesses Develop the person – promotion

Conventional wisdom vs. insight

BE A GREAT MANAGER

The Four Keys Select a person – for talent Set expectations – define outcomes Motivate the person – focus on strengths Develop the person – find the right fit

BE A GREAT MANAGER

How to “Boss” Poor performers vs. best performers Effective work delegation vs. relegation Follow up Set an example

Investing in your best Fair to employees Best way to learn The way to excellence

GROOMING STAFF TO EXCEL

Help them succeed

Provide development

Mentoring

Be a great manager

REFERENCE MATERIALS

Books: “First Break all the Rules: What the World’s

Greatest Managers Do Differently,” by Marcus Buckingham & Curt Coffman

“How to Become a Great Boss,” by Jeffrey Fox “How to Win Friends and Influence People,” by

Dale Carnegie Internet:

The Chronicle of Philanthropy Mentor Scout: Talent Management for the Next

Generation SCORE: Counselors to America’s Small

Businesses

SHARE EXPERIENCES

THANK YOUNancy Risenhoover, University of New Mexico

APC July 16-19, 2008, Colorado Springs, CO