fwd: re: re: distributed team seeking effective communication

Fwd: Re: Re: Distributed

Team Seeking Effective Communication

AGILE AND BEYOND MAY 6, 2016, 10AM-11:40AM

GRAHAM FOSTER & DIANE ZAJAC-WOODIE

1 2

3 4

Time Zones

Cultural Differences

Lack of Collaborative Tools

@agilesquirrel | @fosterg88

Lack of Engagement


What brought you there?

Find your seat, please…



Secret Handshake

How long to line up by height?



One-Size-Fits-All does not exist.

Intros

Graham Foster @fosterg88

Software Developer

Intelliware

Diane Zajac-Woodie @AgileSquirrel

From Business Analyst to

Agile Coach


Communication


A B

Context – Personal


My roommate is annoying so I

have to work in this coffee shop.

I’m out of vacation

time. My boss won’t

promote me.

My friend was in a car

accident.

My cat threw up all

night.

Should I go back to school?

Is anyone listening to me?

A B

Context – Corporate


My roommate is annoying so I

have to work in this coffee shop.

I’m out of vacation

time. My boss won’t

promote me.

My best friend has cancer.

My cat threw up all

night.

Should I go back to school?

Is anyone listening to me?

COMPANY BRANDING & IMAGE

COMPANY CULTURE COMPANY NORMS

PROJECT EXPECTATIONS

TEAM NORMS

GEOGRAPHIC NORMS

Context – Quick Survey


1. If you email someone with a question, how long do you wait before you send a follow up email?

2. A meeting is scheduled for 2pm, at what time does the organizer actually begin the meeting?

3. Thinking about your conference calls this week, on average, how many people were on each call?

Context – Hierarchies!


Context – Vendor, Contractor, etc


Context - Geographic


Communication


B A

Information


Context

Communication

Information - Project Room

High communication “bandwidth”

Low cost to engage

Sensitive to interruptions

Can whisper or yell

Eavesdropping




Low cost to engage


Can whisper or yell

Eavesdropping


remotely



Low cost to engage


Can whisper or yell

Eavesdropping


Video > Phone > IM > Email

remotely



Low cost to engage


Can whisper or yell

Eavesdropping



Quick 'n easy tools for frequent use

remotely



Low cost to engage


Can whisper or yell

Eavesdropping



Quick 'n easy tools for frequent use (Slack, HipChat)

Customizable notification settings

remotely



Low cost to engage


Can whisper or yell

Eavesdropping




Notification settings to manage interruptions ("Busy", "Away")

Choose your audience (ad hoc chat groups, "rooms")

remotely



Low cost to engage


Can whisper or yell

Eavesdropping




Notification settings to manage interruptions ("Busy", "Away")

Choose your audience (ad hoc chat groups, "rooms")

Allow for skimming through conversation history

remotely

How do you get there?



One-Size-Fits-All does not exist.

1 2

3 4

Time Zones

Cultural Differences

Lack of Collaborative Tools


Lack of Engagement

Destination Postcard What will success look like? Feel like?

What could be done to get a bit closer?

What challenges do you expect?


GOAL:





GOAL:

State your team’s goal. Think about what is possible in

the short-term.

1





GOAL:

Describe the behavior that you would like to see. Paint a word picture of the team’s interactions if the goal is met.

2





GOAL:

Think of small changes in the team’s habits, processes or environment.

Challenge assumptions & be creative. 3





Write down any roadblocks you may encounter. Include any contexts that might impact the team’s behavior.

GOAL:

4





Write down any roadblocks you may encounter. Include any contexts that might impact the team’s behavior.

GOAL:

Think of small changes in the team’s habits, processes or environment.

Challenge assumptions & be creative.

Describe the behavior that you would like to see. Paint a word picture of the team’s interactions if the goal is met.

4

3

2 State your team’s goal. Think about what is possible in

the short-term.

1

Graham Foster

@fosterg88 [email protected]

Diane Zajac-Woodie

@AgileSquirrel agilesquirrel.blogspot.com greenjeansconsulting.com


Contact Us...

Suggested Tools •  Trello •  Leankit •  Slack (https://slack.com/) •  Hipchat (https://hipchat.com/) •  Google Docs •  Google Hangouts •  Dropbox •  Skype •  Cardboard (https://cardboardit.com/)


Photo Attributions • http://totalsororitymove.com/23-times-tina-fey-and-amy-poehler-perfectly-described-the-evolution-of-your-best-friendship/

• https://conversation.which.co.uk/money/financial-services-authority-march-complaints-ppi/ • https://openclipart.org/tags/information • http://www.courier-journal.com/story/health-bytes/2013/10/24/directory-spotlights-health-groups-throughout-kentucky/3182671/

• http://londonerinsydney.com/ • https://intranet.birmingham.ac.uk/has/orgchart/index.aspx • http://www.viralnova.com/oscar-statue-baby-animals/ • https://www.dentacard.com/technology-soon-change-dental-industry/ • https://michaelquinnphotography.com/design/sun-and-moon/ • https://www.youtube.com/watch?v=4J2DtQttxOs • http://blog.babylon-software.com/2014/08/04/become-multilingual-with-the-worlds-10-most-popular-languages-to-learn/

• https://www.askideas.com • https://dzone.com/articles/chrome-and-firefox-desktop • http://www.webolutions.com/ • http://i.istockimg.com • http://icones.pro/en/png/im


fwd: re: re: distributed team seeking effective communication

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