Fwd: Re: Re: Distributed
Team Seeking Effective Communication
AGILE AND BEYOND MAY 6, 2016, 10AM-11:40AM
GRAHAM FOSTER & DIANE ZAJAC-WOODIE
1 2
3 4
Time Zones
Cultural Differences
Lack of Collaborative Tools
@agilesquirrel | @fosterg88
Lack of Engagement
Intros
Graham Foster @fosterg88
Software Developer
Intelliware
Diane Zajac-Woodie @AgileSquirrel
From Business Analyst to
Agile Coach
@agilesquirrel | @fosterg88
Context – Personal
@agilesquirrel | @fosterg88
My roommate is annoying so I
have to work in this coffee shop.
I’m out of vacation
time. My boss won’t
promote me.
My friend was in a car
accident.
My cat threw up all
night.
Should I go back to school?
Is anyone listening to me?
A B
Context – Corporate
@agilesquirrel | @fosterg88
My roommate is annoying so I
have to work in this coffee shop.
I’m out of vacation
time. My boss won’t
promote me.
My best friend has cancer.
My cat threw up all
night.
Should I go back to school?
Is anyone listening to me?
COMPANY BRANDING & IMAGE
COMPANY CULTURE COMPANY NORMS
PROJECT EXPECTATIONS
TEAM NORMS
GEOGRAPHIC NORMS
Context – Quick Survey
@agilesquirrel | @fosterg88
1. If you email someone with a question, how long do you wait before you send a follow up email?
2. A meeting is scheduled for 2pm, at what time does the organizer actually begin the meeting?
3. Thinking about your conference calls this week, on average, how many people were on each call?
Information - Project Room
High communication “bandwidth”
Low cost to engage
Sensitive to interruptions
Can whisper or yell
Eavesdropping
@agilesquirrel | @fosterg88
Information - Project Room
High communication “bandwidth”
Low cost to engage
Sensitive to interruptions
Can whisper or yell
Eavesdropping
@agilesquirrel | @fosterg88
remotely
Information - Project Room
High communication “bandwidth”
Low cost to engage
Sensitive to interruptions
Can whisper or yell
Eavesdropping
@agilesquirrel | @fosterg88
Video > Phone > IM > Email
remotely
Information - Project Room
High communication “bandwidth”
Low cost to engage
Sensitive to interruptions
Can whisper or yell
Eavesdropping
@agilesquirrel | @fosterg88
Video > Phone > IM > Email
Quick 'n easy tools for frequent use
remotely
Information - Project Room
High communication “bandwidth”
Low cost to engage
Sensitive to interruptions
Can whisper or yell
Eavesdropping
@agilesquirrel | @fosterg88
Video > Phone > IM > Email
Quick 'n easy tools for frequent use (Slack, HipChat)
Customizable notification settings
remotely
Information - Project Room
High communication “bandwidth”
Low cost to engage
Sensitive to interruptions
Can whisper or yell
Eavesdropping
@agilesquirrel | @fosterg88
Video > Phone > IM > Email
Quick 'n easy tools for frequent use (Slack, HipChat)
Notification settings to manage interruptions ("Busy", "Away")
Choose your audience (ad hoc chat groups, "rooms")
remotely
Information - Project Room
High communication “bandwidth”
Low cost to engage
Sensitive to interruptions
Can whisper or yell
Eavesdropping
@agilesquirrel | @fosterg88
Video > Phone > IM > Email
Quick 'n easy tools for frequent use (Slack, HipChat)
Notification settings to manage interruptions ("Busy", "Away")
Choose your audience (ad hoc chat groups, "rooms")
Allow for skimming through conversation history
remotely
1 2
3 4
Time Zones
Cultural Differences
Lack of Collaborative Tools
@agilesquirrel | @fosterg88
Lack of Engagement
Destination Postcard What will success look like? Feel like?
What could be done to get a bit closer?
What challenges do you expect?
@agilesquirrel | @fosterg88
GOAL:
Destination Postcard What will success look like? Feel like?
What could be done to get a bit closer?
What challenges do you expect?
@agilesquirrel | @fosterg88
GOAL:
State your team’s goal. Think about what is possible in
the short-term.
1
Destination Postcard What will success look like? Feel like?
What could be done to get a bit closer?
What challenges do you expect?
@agilesquirrel | @fosterg88
GOAL:
Describe the behavior that you would like to see. Paint a word picture of the team’s interactions if the goal is met.
2
Destination Postcard What will success look like? Feel like?
What could be done to get a bit closer?
What challenges do you expect?
@agilesquirrel | @fosterg88
GOAL:
Think of small changes in the team’s habits, processes or environment.
Challenge assumptions & be creative. 3
Destination Postcard What will success look like? Feel like?
What could be done to get a bit closer?
What challenges do you expect?
@agilesquirrel | @fosterg88
Write down any roadblocks you may encounter. Include any contexts that might impact the team’s behavior.
GOAL:
4
Destination Postcard What will success look like? Feel like?
What could be done to get a bit closer?
What challenges do you expect?
@agilesquirrel | @fosterg88
Write down any roadblocks you may encounter. Include any contexts that might impact the team’s behavior.
GOAL:
Think of small changes in the team’s habits, processes or environment.
Challenge assumptions & be creative.
Describe the behavior that you would like to see. Paint a word picture of the team’s interactions if the goal is met.
4
3
2 State your team’s goal. Think about what is possible in
the short-term.
1
Graham Foster
@fosterg88 [email protected]
Diane Zajac-Woodie
@AgileSquirrel agilesquirrel.blogspot.com greenjeansconsulting.com
@agilesquirrel | @fosterg88
Contact Us...
Suggested Tools • Trello • Leankit • Slack (https://slack.com/) • Hipchat (https://hipchat.com/) • Google Docs • Google Hangouts • Dropbox • Skype • Cardboard (https://cardboardit.com/)
@agilesquirrel | @fosterg88
Photo Attributions • http://totalsororitymove.com/23-times-tina-fey-and-amy-poehler-perfectly-described-the-evolution-of-your-best-friendship/
• https://conversation.which.co.uk/money/financial-services-authority-march-complaints-ppi/ • https://openclipart.org/tags/information • http://www.courier-journal.com/story/health-bytes/2013/10/24/directory-spotlights-health-groups-throughout-kentucky/3182671/
• http://londonerinsydney.com/ • https://intranet.birmingham.ac.uk/has/orgchart/index.aspx • http://www.viralnova.com/oscar-statue-baby-animals/ • https://www.dentacard.com/technology-soon-change-dental-industry/ • https://michaelquinnphotography.com/design/sun-and-moon/ • https://www.youtube.com/watch?v=4J2DtQttxOs • http://blog.babylon-software.com/2014/08/04/become-multilingual-with-the-worlds-10-most-popular-languages-to-learn/
• https://www.askideas.com • https://dzone.com/articles/chrome-and-firefox-desktop • http://www.webolutions.com/ • http://i.istockimg.com • http://icones.pro/en/png/im
@agilesquirrel | @fosterg88