future social citie s - creating 010€¦ · coming age of calm computing’. here he predicted the...

Future Social citieScreating 010 rotterdam univerSity oF applied ScienceS

Fanzine Internet of Things Event Rotterdam April 11th 2013

People?

colophon

ingrid [email protected]

(Creating 010 Rotterdam University of Applied Sciences; Delft University of

Technology)

nathalie [email protected]

(Creating 010 Rotterdam University of Applied Sciences)

introcreating 010 and human centered ict

aboutbackground oF the internet oF thingS

What?Future Social citieS and the internet oF thingS

hoW?WorkShop Social coheS-io(t)-n

Why?diScuSSion and concluSionS

contentS

5

7

11

29

77

The Human-Centered ICT line of

research forms the methodological

foundation of Creating 010: a human-

centered mindset, methods, tools and

techniques.

In this human centered perspective,

co-creation and the involvement of

users in the design, development, and

evaluation of innovative technologies

and interactive media are crucial. Taking

a human centered design approach

seems obvious, but in practice it proves

difficult; still too often developed ICT

or innovative products do not meet

user’s needs, are not user friendly or

functional. Increased understanding of

users’ context and their daily needs and

interaction plays an important role to

design meaning products and services

which might lead to social innovation.

In joint effort with local government,

companies, and research & educational

institutions Creating 010 presents the

Internet of Things week Rotterdam in

which discussions and projects have

their origin in two mutual convictions:

1. The internet of things is here; but we

might need to understand better what it

is and how it works.

2. The internet of things is here for

human needs; to provide the technology,

framework and facilities to improve life

and its meaningful experience.

creating 010 and human centered ict

The Internet as we know it today only

exists for some 25 years. After its

first developments it was Mark Weiser,

together with John Seely Brown, who

in 1996 wrote his famous text: ‘the

Coming age of Calm Computing’. Here

he predicted the ubiquitous computing;

i.e., computers would be embedded in

our environment and act without our

interference. In 1999 Kevin Ashton

coined the term Internet of Things;

the connection between objects

and the internet. Now, only 13 years

later, the discussion around the IoT

becomes widely spread. More and more

organisations try to focus on relevant

issues, think-tanks try to focus on its

relevance, companies look for business

opportunities, the scientific search for

answers on questions related to e.g.

privacy and safety issues is extending.

The European Union has considered

IoT as an important topic in their

policy, expecting improvement of

economic growth and social wellbeing.

Several cities around the world have

explored the possibilities of pervasive

technologies and open data to improve

city living empower their citizens .

However, the basic question whether IoT

is a technology or an concept remains.

This is the point of departure for several

days on which we intend to present

a variety of discussions, projects,

background oF the internet oF thingS

The IoT is not only a business case and/

or a technological development. This is

about a concept which involves us all; it

will have a significant influence on our

daily life. It concerns us as humans in an

increasingly hybrid world. It is up to us

how to deal with it.

Parallel to the IoT other developments

are raised and belong to its periphery:

Open Data, Augmented Reality, 3-d

printing etc. All of these can be seen

as threats or chances; it is up to us

to determine how we take control and

create new ways of life and work, with

additional values.

Bron: www.iotrotterdam.nl (2013)

presentations and lectures; all with

the IoT as leading concept, but with a

positive, yet critical attitude towards

its goals and implementation. After

all; to which question was/is the IoT an

answer at first? The most elementary

description of the IoT is that it connects

the physical world to the virtual/digital

world. More articulated descriptions

exist, but they vary in detail, not in their

essence. Nevertheless: by connecting

both worlds we have facilitated a

possible way of communication; next –

or better first - we need to determine

why, when and for whom.

Due to the rise of social networks and

the access to mobile technologies, we

are more connected than ever before.

At the same time, individualization is

a fact and the lack of social cohesion

in contemporary cities becomes clear.

Spheres of social interaction affecting

identity and sense of belonging are not

disappearing, but require new ways of

interaction. New social aggregations

come into being differentiating local,

global, physical, digital, offline, and

online communities. IoT can offer

unique opportunities for contemporary

cities by encouraging social cohesion,

by supporting participatory citizenship

and by making urban spaces more

vibrant, sustainable and user-friendly.

During the Internet of Things week

Rotterdam, a whole day was dedicate

to think about the what, how and why

concerning the meaning of IoT for

future social cities.

With as main focus to discuss the

following argument:

The internet of things is here for human

needs; to provide the technology,

framework and facilities to improve life

and its meaningful experience.

Guests were invited to attend

presentations, participate in a workshop

and exchange thoughts on how IoT

technologies can contribute to the

social city of the future.

Future Social citieS and the internet oF thingS

Thursday, April 11th, 2013

Future Social CitiesDesigning for people in cities: IoT and social cohesionOrganizer: Ingrid Mulder (TU Delft, Creating 010), Nathalie Stembert (Creating 010)

9.00 Intro – Welcome

Ingrid Mulder – Social innovation: reshaping society, empowering people - Sanne Kistemaker – Empowering people: methods & tools - Emilia Louisa Pucci - Ik ben STER(k) Promoting talent of young adults in Afrikaanderwijk

11.00 Nathalie Stembert - Workshop Social Cohes-Io(T)-n

In this workshop we investigate if/how social cohesion in the urban environment of Rotterdam can be improved by means of IoT (sensor technology, mobile phones, wearables)

13.30 Pitches of ideas from Workshop Social Cohes-Io(T)-n

14.30 Justien Marseille - A Glimpse of the Future Social Cities

14.30 -16.00 Design Exhibition

City Dynamics organizer: Sanka Smeets (CMI – Hogeschool Rotterdam)

300 2nd year students of the School of Communication, Media & Information Technology studied impact of technology in relation to people’s daily routines.

Prototyping Interactions in Future Social Cities organizers: Sanne Kistemaker (Muzus), Justien Marseille (Creating 010 – Hogeschool Rotterdam; The Future Institute), and Ingrid Mulder (Creating 010 – Hogeschool Rotterdam; TU Delft).

Presentation of a selection of the work of Master students Design for Interaction (TU Delft), who attended the course Exploring Interactions with the topic ‘Social Cities’.

16.00 – 17.00 Closure of the day: The Social Public Services of Tomorrow?

How can IoT in the public sector contribute to the social cohesion in the city and vice versa?

Contact - Ingrid Mulder ([email protected]) Nathalie Stembert ([email protected])

99 OpenDataLab

Thursday, April 11th, 2013

Future Social CitiesDesigning for people in cities: IoT and social cohesion

09.00 – 17.00

emilia louisa pucci - ik ben Ster(k)

a peer-to-peer talent development

platform empowering young adults.

Emilia Louisa Pucci is a MSc student

Design for Interaction, Faculty Industrial

Design Engineering, Delft University of

Technology and graduates with Creating

010. Her story ‘Ik ben STER(k) serves

as a best practice of empowering young

adults, who are somewhat stigmatized

in a lower level of society. She developed

a talent development platform that

increases their level of participation

and allows them to self-promote their

value within their own community using

new open technologies.

Justien marseille - a glimpse of the

future social cities.

Justien Marseille is a trend analyst who

is passionate about creating useful

visions, images and concepts that give

us insight in what the future might (and

probably will) look like.

In her presentation she showed current

and future examples of products and

concepts that are based on Internet

of Things technology. Discussing the

(possible) impact on society and future

opportunities.

ingrid mulder - Social innovation:

reshaping society and empowering

people.

Ingrid Mulder is an Associate Professor

of Design Techniques at ID-StudioLab,

Faculty of Industrial Design Engineering,

Delft University of Technology, and she

is a research professor at Creating

010, Rotterdam University of Applied

Sciences. In her presentation she

introduced three approaches to social

innovation, through societal demands,

societal challenges or a more societal

focus, were the end users is central.

Sanne kistemaker - empowering

people: methods & tools.

Sanne Kistemaker, founder of Muzus,

believes in creating products and

services based on understanding of

realities and motivations of people.

By creating empathy for the target

audience, factual information comes

to life and solutions become more

appropriate and valuable. They

reverse the normal design process

and first explore the motivations and

perceptions of people, the why behind

certain behavior, and then translate

these insights into the right solution.

SpeakerS and preSentationS

In the workshop social cohes-

Io(T)-n creating 010 researcher and

workshop organizer Nathalie Stembert,

investigated if / how social cohesion in

the urban environment of Rotterdam

can be improved by means of the

Internet of Things (sensor technology,

mobile phones, wearables, etc.).

Participants were invited to participate

actively, by defining an interaction they

wanted to see improved in the city and

by ‘making’ a solution with help of an

artificial sensor kit. The presented

probes were meant to stimulate people

to think out of the box and come up with

solutions i.e., mood-shirts, social chairs

and dating balloons.

At the end of the morning they were

asked to present their solutions in a

couple of short pitches.

Facts & figures

Participants:

2 teams of 5 participants, total of 10

participants plus occasional visitors

and enthusiasts.

Materials:

1x Flip-over sheets & tripod

10x Scissors

25x Black and red markers

10x Glue

5x Map of the city centre

5x Foam-board

5x Images of actors & objects

WorkShop SocialcoheS-io(t)-n

5x Sensor images

50x Paper-clips

Workshop contents

The workshop was held in teams of 5

participants. Each team brainstormed

about unpleasant and pleasant

interactions in the public space of

Rotterdam. The participants were

assisted with images of several

interactions and a list of words

describing pleasant emotions. After

the brainstorm each team was asked

to choose one interaction with an

image and a word that describes their

interaction. The chosen interactions

formed the input for the workshop

phase.

The participants were asked to map

a scenario around the pleasant or

unpleasant interaction they chose

from the brainstorm by means of the

provided object images. After their

scenario was ready they were asked

to use the sensors in the probe kit to

think about how IoT could affect and

possible improve the scenario. Each

team was asked to write down or sketch

their idea and to present their idea

after a short coffee break to the other

teams. The workshop was concluded

with a discussion on the meaning of IoT

technologies to possibly improve social

cohesion in future cities.

Workshop schedule

[05 Min] Welcome:

1. Introduction

2. Workshop program

[15 Min] Brainstorm

(Use the words and images in the probe

kit to visualize).

[45 Min] Workshop:

1. Choose an (up)pleasant interaction

from the brainstorm.

2. Shape a scenario around the

interaction chosen.

(Use the map and images in the probe

kit to visualize).

3. How can sensors improve the

unpleasant interaction or propagate

and spread the pleasant interaction?

(Use the sensor images in the probe kit

to visualize the IoT network).

4. Write down or sketch how the sensors

influence the current situation.

(Use the blank paper to describe or

visualize your idea).

[15 Min] Coffee

[20 Min] Pitches:

After a short coffee break, each team

was asked to present their idea in a

short pitch of 4 minutes.

(4 Min per team presentation).

[05 Min] Closure:

Discussion and conclusions

[120 Min] Total

Name: Function: Email: Phone:

1)

2)

3)

4)

5)

Workshop - Social Cohes(IoT)n

2

In this workshop we investigate if/how social cohesion in the urban environment of Rotterdam can be improved by means of IoT (sensor technology, mobile phones, wearables, etc). After a short introductory presentation you are invited to actively participate, by defining an interaction you want to see improved in the city and by ‘making’ a solution with help of your own artificial sensor kit. Think, mood-shirts, social chairs, dating balloons ;) be creative! At the end of the morning the solutions will be presented in a couple of short pitches.

[35 min] Part 1 Welcome & Brainstorm

• Welcome and presentation about future social cities by Ingrid Mulder.

• Brainstorm about social co-hesion on various locations in Rotterdam.

[45 min] Part 2 Shape & make1. Choose an (un)pleasant interaction from the brainstorm.

2. Shape a scenario around this interaction.

3. Think how sensors can improve the unpleasant interaction or propagate and spread the pleasant interaction.

4. Writedownorsketchhowthesensorsinfluencethecurrentsituationinapositiveway.

[15 min] Coffee

[20 min] PitchesAfter a short coffee break, each team is asked to present their idea in a short pitch of 4 minutes.

[05 min] Closure

Program

3

Brainstorm about social co-hesion on various locations in Rotterdam.Use the interaction images (probe kit A) and keywords (probe kit B) to create three interactions.

Example

Brainstorm

How are you FEELING.....?How are you FEELING.....?How are you FEELING.....?

OPEN HAPPY ALIVE GOOD LOVE INTERESTED POSITIVE STRONG

understanding great playful calm loving concerned eager impulsive

confident gay courageous peaceful considerate affected keen free

reliable joyous energetic at ease affectionate fascinated earnest sure

easy lucky liberated comfortable sensitive intrigued intent certain

amazed fortunate optimistic pleased tender absorbed anxious rebellious

free delighted provocative encouraged devoted inquisitive inspired unique

sympathetic overjoyed impulsive clever attracted nosy determined dynamic

interested gleeful free surprised passionate snoopy excited tenacious

satisfied thankful frisky content admiration engrossed enthusiastic hardy

receptive important animated quiet warm curious bold secure

accepting festive spirited certain touched brave

kind ecstatic thrilled relaxed sympathy daring

satisfied wonderful serene close challenged

glad free and easy loved optimistic

cheerful bright comforted re-enforced

sunny blessed drawn toward confident

merry reassured hopeful

elated

jubilant

How are you FEELING.....?How are you FEELING.....?How are you FEELING.....?

OPEN HAPPY ALIVE GOOD LOVE INTERESTED POSITIVE STRONG

understanding great playful calm loving concerned eager impulsive

confident gay courageous peaceful considerate affected keen free

reliable joyous energetic at ease affectionate fascinated earnest sure

easy lucky liberated comfortable sensitive intrigued intent certain

amazed fortunate optimistic pleased tender absorbed anxious rebellious

free delighted provocative encouraged devoted inquisitive inspired unique

sympathetic overjoyed impulsive clever attracted nosy determined dynamic

interested gleeful free surprised passionate snoopy excited tenacious

satisfied thankful frisky content admiration engrossed enthusiastic hardy

receptive important animated quiet warm curious bold secure

accepting festive spirited certain touched brave

kind ecstatic thrilled relaxed sympathy daring

satisfied wonderful serene close challenged

glad free and easy loved optimistic

cheerful bright comforted re-enforced

sunny blessed drawn toward confident

merry reassured hopeful

elated

jubilant

Probe kit 2Probe kit 1

How can an angry driver feel symathy for a fellow citizen?

4

Step 1. Choose an unpleasant or pleasant interaction and keyword from the brainstorm.

Step 2. Shape a scenario around this interaction Use the object images (probe kit A) to visualize your interaction scenario on the map (probe kit B).

ExampleAantal Leeftijd

Objecten

Vervoers-middelen

Accessoires

Voorzie-ningen

Anders

Shape & Make

Descibe the chosen interaction:

Stakeholders:

Location:

Vision for change:

Aantal

LeeftijdObjecten

Vervoers-middelen

Accessoires

Voorzie-ningen

Anders Probe kit AProbe kit B

5

Step 3. Think how sensors can improve the unpleasant interaction or propagate and spread the pleasant interaction.Use the sensor images (probe kit C) to visualize your sensor network on the map.

Example

Step 4. Write down (underneath) or sketch (page 5) how the sensors influence the current situation in a positive way

Probe kit C. Sensors

Type: Type: Type: Type: Type: Type:

Type:

Type:

Type: Type: Type: Type: Type:Type:


Shape & Make

Aantal

LeeftijdObjecten

Vervoers-middelen

Accessoires

Voorzie-ningen

Anders

Aantal

LeeftijdObjecten

Vervoers-middelen

Accessoires

Voorzie-ningen

Anders

Probe kit C



Type:

Type:





Type:

Type:



6

Use the space below for notes or sketches.

Shape & Make

SolutionS per team

team 1:Chosen image: Office buildingsChosen key word: FestiveLocation: RIVIUM (business outskirts)Goal: Make the dead end livable.RIVIUM the commercial area (offices) at the outskirts of Rotterdam is suffering from many empty buildings, which results in a desolate area during office hours, and even a creepy / unpleasant area after office hours. We want to start activities after office hours which attract families and other citizens from Rotterdam to visit pop up restaurants, farmer markets, pop up cinema’s. People in Rotterdam are notified through social media (cell phone), motion sensors to indicate the level of activity.

team 2:Chosen image: Skate parkChosen key words: Receptive, liberatedStakeholders: Skaters and passer-byersLocation: SchouwburgpleinGoal: Make skaters and passer-buyers be more receptive for each other’s needs of space utilization at the schouwburgplein.Stage 1: 1-2 skaters on the square -> Lights start brightening up. Sensors: pressure (input) & light (output). Stage 2: 3-4 skaters on the square -> Lights start glowing up from the ground defining a “stage-area” for the skaters. Benches glow up for the passer-byers to sit and watch. Stage 3: More skaters on the square -> all lights glow up, clearly defining the “skaters-stage” and the benches.

Aan

tal

Leeftijd

Objecten

Vervoe

rs-

midde

len

Accessoires

Voorzie-

ning

en

And

ers

Pro

be

kit

A. O

bje

cts

Pro

be

kit

C. S

en

sors

Typ

e:

Typ

e:

Typ

e:

Typ

e:

Typ

e:

Typ

e:

Typ

e:

Typ

e:

Typ

e:

Typ

e:

Typ

e:

Typ

e:

Typ

e:

Typ

e:

Pro

be

kit

C. S

en

sors

How are you FEELING.....?



OPENHAPPY

ALIVEGOOD

LOVEINTERESTED POSITIVE

STRONG

understandinggreat

playfulcalm

lovingconcerned

eagerimpulsive

confidentgay

courageouspeaceful

considerateaffected

keenfree

reliablejoyous

energeticat ease

affectionate fascinatedearnest

sure

easylucky

liberatedcomfortable

sensitiveintrigued

intentcertain

amazedfortunate

optimisticpleased

tenderabsorbed

anxiousrebellious

freedelighted

provocative encourageddevoted

inquisitiveinspired

unique

sympatheticoverjoyed

impulsiveclever

attractednosy

determineddynamic

interestedgleeful

freesurprised

passionatesnoopy

excitedtenacious

satisfiedthankful

friskycontent

admirationengrossed enthusiastic

hardy

receptiveimportant

animatedquiet

warmcurious

boldsecure

acceptingfestive

spiritedcertain

touched

brave

kindecstatic

thrilledrelaxed

sympathy

daring

satisfied

wonderfulserene

close

challenged

glad

free and easy

loved

optimistic

cheerful

bright

comforted

re-enforced

sunny

blessed

drawn toward

confident

merry

reassured

hopeful

elated

jubilant

The day was concluded with a vibrant discussion leaving the following questions open for further research:

What is the role of the Internet of Things in current society? Can we currently deploy the Internet of Things to assist end users, what is missing?

Could the Internet of Things have a meaningful impact on future social cities? In what way could it be beneficial for e.g., social cohesion, sustainable living, aging society etc. and which end users would this affect?

What should be the next step to deploy the Internet of Things to improve social cohesion and make the urban environment a more participatory arena where people are empowered, learning is central and policies are based on human needs?

The overall conclusion of the day was

that there is a need for participatory innovation.

Social demands should not be identified and addressed anymore solely by the market. The boundary between ‘social’ and ‘economic’ has to blur, and society has to be reshaped into a more participatory arena.Meaning that people have to be empowered to utilize Internet of Things technologies to turn the urban environment into a participatory environment, where policies are shaped around them.

Designers working with the Internet of Things should be thinking from out a human centered perspective. An approach in which design methods & techniques can play an evident role.

There is no need for the Internet of Things, since technology is there, what we need is the Internet of People!

diScuSSion & concluSionS

Student expoSition

future social citie s - creating 010€¦ · coming age of calm computing’. here he predicted the...

Documents