future proofing operations
DESCRIPTION
Scaling core systems and processes to support a fast growing business. This presentation was originally given at the TSW Service Transformations event on Oct. 21, 2014 by Michele Bleser, Slalom, LLC.TRANSCRIPT
TSIA | OCT 20-22, 2014
ENGAGING EMPLOYEES
BUSINESS LED OPERATIONS
Changepoint PSA
Intranet
HRIS/Payroll
CRM
Resource
Management
Financial System
Talent
Management
Customer
Management
Opportunity
Management
Employee Profile
Payroll
Benefits
Skills
Qualifications
Learning
Employee Profile
Engagement
Management
Time Entry
Expense Entry
Approvals
Rev Rec
Invoicing
AP
AR
GL
P&Ls
Employee
Profile
Employee
Profile
Knowledge
Management
Social
Project
Management
• Focus on core process areas that were broken
• Creation of our Engagement Management Office – EMO
• Not involving our business in reporting and BI requirements
GROW INTO IT
ENGAGING EMPLOYEES
BUSINESS LED OPERATIONS
GROW INTO IT
ENGAGING EMPLOYEES
BUSINESS LED OPERATIONS
•Changepoint SMEs
•Configuration
•Customization
• Integration
•BI
•Billing
•Revenue Recognition
• Financial Statements
• Financial Analysis
• Engagement Management
•Contracts
• Single point of contact for
the business
• Time & Expense Entry
• Time & Expense Approval
• Invoice Approval
•Resource Management
•Project Management
Business EMO
ITFinance
• Advanced functionality for finance
• Dynamic resource scheduling and scenarios
• For our delivery managers
• Skills integration
• Employee input
• Needed functionality for complex PO engagements
• Additional visibility into fixed fee work
• Automation for EMO
Future Proofing OperationsGrowing into our Boots
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TSIA | OCT 20-22, 2014
