Future of the LMS-in the public sector-

[a conversation starter]

Tanya Lau | @tanyalau #govlearn

Transport for NSW

shared services

shared

systems

1:

shared services

shared systems

shared content-learning

shared values ?

OD

LMS

Transport Cluster Code of Conduct

integrated systems

seamless employee experiences

2:

holistic models & practices for workplace

learning

moving beyond LMS as sole delivery

platform

3:

70 20 10

LMSintranet-sharepoint-portals-mobileapps

social-coaching-mentoring-feedback

resourcessupport

coursestraining

From:courses to resources; training to support

Leveraging role-issued mobile devices for learning & support at point of need

“A customer enquired about going down to Macquarie shopping centre…I wasn’t confident so I made a search on Google maps and it showed MACQUARIE UNIVERSITY was the station closest to Macquarie Shopping Centre.

I feel confident to answer any question now with an iPhone in my pocket…

” Syd T Customer Service Attendant

Supporting reflective practice - email triggers > portfolios of evidence

Blending of comms & learning

Beyond SCORM &completion tracking

xAPI for more meaningful &

integrated data

4:

from http://tincanapi.com/overview/

xAPI activity statements- performance data

LRS

Training intervention / support

/ coaching

Data on task performance & how people work