OUR FOCUS

“Helping our customers improve service performance, quality and efficiency

using our depth and breath of experience in

IT Operations and Service Management”

FUSION SERVICES

ACCOUNT MANAGEMENT

BMC Business Service Management» Service Management including Remedy, CMDB, and Service

Desk Express» Server Automation with Bladelogic and Marimba» Service Assurance with Patrol, ProActiveNet» Remedy On-Demand and Service Desk on force.com

Fusion Account Management» Management of customer experience and relationship» Liaison and commercial engagement with BMC» Roadmap planning – Product or Best practice alignment» Licenses, services and support – Blue Migrations, we manage

the complexity

Our Relationship with BMC» Elite partner for 12 years & member of partner advisory board» Detailed understanding of BMC methodology, tools and order

administration

SUPPORT SERVICES

Managed Application Support» Fully managed application support to enable organisations

to focus on business critical activities» Focus on “custom” applications based on generic

technology and BMC products» Service Management applications on .Net, C and Java

Hosting / Cloud Services» Hosted solutions – we host in a world class data centre of

one of our partners

» Fusion is a certified partner for Remedy On-Demand and Service Desk on Force.com

Global Support Capabilities» Largest BMC certified support desk in EMEA» Focus on BMC Technologies» Advisory Support & guidance on best practice» Tailored support designed to customer needs

Our Customers benefit from:

•Continual Operational Improvement

•Accelerated return on IT investment

•Reduced cost, risk and complexity of change

•Continual Service Improvement and Service Offerings

Operational Excellence Delivered:

•Proven best practices in system management

•Unparallel access to product experts without cumbersome

tiered support

•Utilise product investment and ensure this is managed

over time

•"Center of Excellence" delivers highest levels of system

performance and availability

•Indepth understanding of customers unique configuration

and processes

SUPPORT SERVICES Cont.

PROFESSIONAL SERVICES

BMC Certified Implementation Specialists» Global and regional projects» Part of BMC beta program» Project and programme management» Use of BMC methodology where appropriate» Fusion tools to support implementations» Blended delivery model using Fusion staff, Fusion offshore team

and contract resource

Service Management and IT Operations Consultants» Product independent consultancy» Project planning and definition» Efficiency and performance assignments» Focus on main ITIL disciplines» Themes include

• Service desk consolidation• Improved self service• Increasing Success in Change Management• Measuring service costs

EDUCATION - ITIL

Fusion Business Solution offers a range of ITIL education, and are also able to tailor our education and training to meet the specific ITIL education needs of an organisation. ITIL Education Services include but are not limited to the following education offerings:

ITIL Awareness and Overview Education

ITIL Awareness (Simulation Based) Education

ITIL Foundation Education

ITIL Practitioner Education

ITIL Service Manager Education

ITIL Managers Certificate in IT Service Management

STRATEGY AND ADVISORY SERVICES

Benefits Realisation – Large SI project to help them make their BMC product estate as efficient and productive as possible.

Transformation programmes – Fusion defined programme (around people, process and technology) and then ran it to transform Logica’s outsourcing business into one coherent organisation

Green IT and Data Centre Efficiency - For Carnival Cruises we performed a Green IT assessment and ran a programme to save £1.4M and 4.500 tonnes of carbon

Data Centre Transformation – we understand VMware and can help setting up and running hybrid data centres. Uniquely we can help customers when integrating BMC and VMware technologies

RESOURCING

Services» Staff Augmentation (contract resource)» Interim Management » Permanent Recruitment

Expertise» ITSM People, Process and Tools» Project Managers» Business Analysts» Integration experts» Other associated IT skills

Capability» Proven resource management across EMEA» Network of trusted and certified resource» Managed risk with engaging Fusion specialist skills» Cost effective resourcing models

Your Fusion Account Team

Chris Morgan, Account Manager

Joined Fusion in February 2010. With over 25 years of sales and management experience. Chris understands and helps organisations transform their ITSM process and procedures, improve Service Assurance and Service Automation performance and reduces cost. Chris is one of the senior account managers at Fusion working with larger accounts and supporting their CIO, IT Directors and CTO level manager to realise true value from their BMC investment.